Airtel Complaints & Reviews

when airtel had reduced their calling rates to 1ps per sec consumers had to pay Rs64 wherein outgoing calls to aitel is 1ps per sec and to other mobile is 1.2ps per and sms at Rs1 sec of late airtel has futher reduced from 64 to 33. wherein call rates to all mobiles is at one flat rate 1ps per sec and sms at .50ps.See how consumers are being cheated all those who have recharged with Rs64 to migrate to present plan have to recharge again.Is fair on part of mobile operators to play with consumers.why have we pay more,why cant those who have recharged with 64 enjoy the current plan of 1ps to all mobile and sms .50ps.I request T.R.A.I to look into the matter and get all the consumers on single platform without paying anything more.
thankingt you
shabbir mookhtiar

Two days back I already submitted my complaint regarding that I am receiving SMS 57272 from AIRTEL but still the issue is not solved .

I am still getting the SMS 57272 and getting charged for it.

Can someone pls look into this and stop such nuisance messages being sent to my mobile and not only that they are charging for it.

This message is very irritating

I request that this SMS be stopped immediately

Latha
[protected]

REFER MY LAST COMPLAINT ABOUT DEACTIVATION /DISCONNECTION OF MY LANDLINE NO.[protected]. THE CONNECTION HAS NOT BEEN WITHDRAWN BY AIRTEL TILL DATE. PLEASE NOTE I AM NOT LIABLE TO PAY EVEN A SINGLE PAISA OF BILL GENERATED BY AIRTEL ON THIS CONNECTION AFTER THE DATE OF MY FIRST COMPLAINT IN THIS REGARD.

I have been using airtel digital tv for last 1 year
as my 1 year pack is over,i recharged for 1 year south ultra by paying 3033 rs
but iam not getting gemini,maa tv and other telugu chaneels though i am paying more than last year
the brochure says south mega has south economy+ 15 channels+ any 2 south top ups.
list of long duration packs in page 4 of brochure says 275 for 10 months and use for 1 year
we called up customer care at least 4 times and got reply that south top ups ar only for new customers and not for existing customers
whether airtel want to retain old customer or want only new connections
we stay in hyderabad and watch telugu channels mostly and a reputed DTH like airtel doesn't give all telugu channels even at cost of morethan 300 rs per month,
we don't want 2 south language top ups but give atleast one language topup at least ie telugu for AP when we are paying more than 300 per month and renewing on higher package.
and give a helpline for internet as your customer care guys hardly understand the problem and guide us to call customer care before buying if brouchure has not mentioned that sooth mega pack has top ups only for new connections and not for renewals, which is ridiculous
we hope somebody thinks seriously and act fast



Suresh Kumar

6-3-347/22b/1/1
Saibaba temple lane,Panjagutta
Hyderabad-500082
AP ,INDIA

The complaint is against fooling the customers on following:-

If a client takes a wfi connection than he is charged Rs1500/- with installation of wifi router. However is he plans to stop using the services of Airtel even after 24 hours of the installation, he is not entitled to keep that wifi router for which he has paid Rs1500/-.

Even they withdrew normal modem earlier installed with the modem connection without giving any rebate. I don't know what do they think about customers.This is sheer case of ill treatment and fooling a customer

Request you to provide me adequate support to able to get refund of the unnecessary burden levied on me and also do provide due justice.

Under mentioned is the text of my complaint against Airtel(NO REPLY TO THIS COMPLAINT HAS BEEN RECEIVED AS YET)


From: vipin bhatia <[protected]@yahoo.co.in>
> Subject: Request for Return to Modem Router from Wifi : Tele Number [protected]
> To: care.[protected]@airtel.in
> Cc: "Vipin bhatia" <col.[protected]@appinonline.com>
> Date: Friday, 25 December, 2009, 3:09 PM
> Dear Sir/madam,
>
> I am subscriber of Airtel Broadband connection at tele No
>[protected]. This tele connection is on the name of Himani
> Bhatia, my wife.
>
> On 24 Dec 09 at 7pm the WiFi connection was installed by
> Arun Singh, rep HI-Tech Communication Rajouri Garden, New
> Delhi.
>
> On installation of Wi Fi router the rep has taken back
> earlier router No 110 Bolt(spelling may be wrong). I did
> restrain him from taking that modem. My contention was
> - Since the payment for this modem was done by me while
> installing broadband connect why should that instruement be
> withdrawn unless some amount is deducted and conveyed or
> mentioned while installing the wifi router.However my effort
> went in vain and the rep did take back that router and even
> obtained my wife's signature.
>
> Now it is learnt that should this wi fi connection is
> cancelled or reverted back to normal modem connection than
> again the wifi router will be taken back by the company and
> even additional charge for normal modem will once again be
> levied on me. This way there are unnecessary enforced losses
> on the customer, they are:-
>
> - Money paid for the equipment should mean that the
> equipment now belongs to the customer, but is not done so.
> - If at all it is service charges than the instruement cost
> should not be forcibally imposed upon the customer.
>
> On enquiring from even customer care the executives were
> with me on my contentions and they did say so that logically
> the router should now belong to customer once he
> has`paid`for it but were helpless as they were referring to
> the laid down policies, which are undoubdetedly against the
> interest of customer.
>
> They only asked me to put my complaint to you via this
> email id.
>
> Now it is requested
>
> - Wifi router be withdrawn and money of Rs 1500/- if
> deducted be refunded.
> - Install the normal modem router.
>
> If this cannot be done than forward my request to your
> bosses who may be requested to acceed to my request as`one
> time exception.
>
> regards,
>
> Lt Col Vipin Bhatia
> [protected]
>

Hi,
I would like to bring my complain in the notice which is related to my unbilled amount for the month of Dec 2009. At present I am in USA. But I have kept my Indian number on roaming so that i can get the sms's from my friends and my family members.

On23rd morning, I recieved a SMS that my unbilled amount is 12895. Today i got two more sms that my unbilled amount is 19644. then again new sms with amount 9958.

Intresting thing is that, I have not made a single out going call from my Indian number. I used to give only missed call so that my friends or family member can call me on my US number.

I don't know whether Airtel is charging me giving or recieving missed calls or sms's.

Please help me in this regard. Please see the below chain mails with Airtel customer care executives.

Thanks
Sanjay


Hi,

Just now I received a SMS that Your approximate unbilled usage as on 26 Dec 09 is Rs.9958.This amount includes the roaming usage. This is for your information only"

Can Anyone tell me what is going on there? First I got a SMS that my unbilled amount is reaching 19644, now this sms is saying that my unbilled amount is 9958.

First thing: How come my bill reached 19644 or 9958 without making a single outgoing call? I did send 10-15 SMS's which cost 14rs per sms. So it will not reach 19644 or 9958.

Second, I am just using my India number to give or receive missed calls or SMS's. I am not using it to make or receive any calls. I am here in US from last 8 months. This kind of bills I never received.

Please read my below mails to understand the problem and try to resolve this immediately.

Thanks,
Sanjay Pandey
________________________________________
From: Sanjay Pandey
Sent: Saturday, December 26, 2009 2:45 PM
To: [protected]@airtelindia.com
Subject: RE: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

Hi,

I think you should see below SMS which I got today from Airtel:

"Your total usage till 25th'December is Rs.19644. This amount has exceeded your credit limit of Rs.15000. We would request you to make an interim payment of Rs.15100"

CAN YOU PLEASE TELL ME WHAT IS THIS? Is it kind of joke?

I am not making outgoing calls from my India number. I am just giving missed callls to my family. Now after receiving the sms from Airtel on 23rd I have stopped giving missed call also,

Only some missed call from some unknow numbers are coming.

My question is " How come my bill has reached 19644 when I have not made any outgoing call to india? I am using Airtel call home to call my family."

Is Airtel charging me for each and every incoming and outgoing MISSED CALLS?

I hope you will take this very seriously.

Thanks,
Sanjay Pandey
________________________________________
From: Sanjay Pandey
Sent: Thursday, December 24, 2009 1:00 AM
To: [protected]@airtelindia.com
Subject: RE: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

Thanks Shilpa,

I know the SMS rates on international roaming. That depends on the International network operator too. I do use the SMS service but hardly 1-2 a day. To make a call I use Airtel Call home service.

Okie, I will wait for the bill generation date. SO that I can see the details of my bills.

I am in US from last 7 months. This is the first time it happened.

I hope my issue will be resolved and I will not end on this amount.

Thanks,
Sanjay Pandey
________________________________________
From: [protected]@airtelindia.com [[protected]@airtelindia.com]
Sent: Wednesday, December 23, 2009 9:33 PM
To: Sanjay Pandey
Subject: Re: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

Dear Mr. Pandey,

Thank you for contacting Airtel.

We understand from your previous interaction dated 23/12/09, you have expressed concern over the unbilled amount for your Airtel number [protected].

We realize the priority of resolving your concern and would take the responsibility to provide you with superior personalized service once the bill is generated.

However, kindly be informed that the unbilled amount does not include the rentals or discounts if any. The same gets updated within a time span of 24 hours. We kindly request you to wait till the next bill generation date to get the details of the bill in order to investigate further. Your patience in this regard is highly appreciated.

The calls, messages and GPRS charges while in International Roaming depend on the respective International Network Operator that has been logged in while in Roaming. Kindly be informed that the International Roaming tariffs are indicative and subject to change without notice by the visited operator.

The charges are exclusive of surcharge, currently at 15% of the total usage.

For further assistance, mail us at [protected]@airtelindia.com<mailto:[protected]@airtelindia.com>.

We value your association with Airtel.

Warm Regards

Shilpa D
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.<https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info...⇄

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B5D73E4B80DF...⇄ D799FE8216CAEEF1D7D88898A8D8B89FA 2 8 F70&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: sanjay.[protected]@BIRLASOFT.COM
To: [protected]@airtelindia.com
Cc: [protected]@airtel.in
Sent: 23/12/2009 21:13:20
Subject: RE: AIRTELL BILL FOR [protected] [|BAL|[protected]|[protected]|]

META charset= us-ascii BR
Thanks Nandini for your quick response.

I know there is and should be any charge for the outgoing missed call or incoming missed call to my India number i.e. [protected].

To make India call I use my airtel call home connection.

I am very much shocked and surprised to see that unbilled amount.

Please do the needful after the bill generates.

Many Thanks

Sanjay Pandey


________________________________________
From: [protected]@airtelindia.com [[protected]@airtelindia.com]
Sent: Wednesday December 23 2009 8:41 PM
To: Sanjay Pandey
Subject: Re: AIRTELL BILL FOR [protected] [ BAL [protected][protected] ]

Dear Mr. Pandey

Thank you for contacting Airtel.

We understand from your previous interaction dated 23 12 09 you have expressed concern over unbilled amount for your Airtel number [protected].

We would like to inform you that the details of the current usage is not available as the bill has not yet been generated we request your kind co-operation untill the bill gets generated.

Please be informed that there are no charges for the missed calls given even during the Roaming.

The unbilled amount as on 22 12 09 is Rs. 11219.67 -.

For further assistance mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards

Nandini D
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below hyperlink Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=07%209%20F78DD7DEE7FD974ED5280DF77D7%2045DFA55A6E[protected]FF91D7F8084868E...⇄ refno=[protected]

Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=07 9 F78DD7DEE7FD974ED5280DF77D7 45DFA55A6E[protected]FF91D7F8084868EF71E61AED5 refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: sanjay.[protected]@BIRLASOFT.COM
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:52:17
Subject: Airtell Bill for [protected]

META charset= us-ascii BR
Hi

I am using Airtel number [protected] which is a Birlasoft Corporate connection.

At present I am in USA.

Today morning I received a SMS that my current usage till 23rd Dec is 12895.

I am not able to understand how come this amount is there when I did not make any calls to India. Yes I used to give missed calls to my family and sms them.

But they never picked my call. Is Airtel charging me the cost for missed calls also

I am not able to see my bills since it is not generated I think.

Please help me.

Thanks
Sanjay Pandey

i have bought a sim 2 yrs back.and inbetween i didnt use that number..and before 2 months i used that number and they charged me 50 paise per msg.and when i tried using that number,it cums as sim card registration failed.wen i called customer care people they said like number willget recycled if sim is not used for 30 days.i am shocked hearing this info..please help me in getting back my number

MYSELF, DEEPAK KUMAR,A CUSTMOR OF AIRTEL POSTPAID INTERNET CONNECTION (3G USB MODEM) .I HAVE BEEN USING THIS SERVICE FOR LAST FOUR MONTHS BUT IN THESE MONTHS I HAVE NEVER GOT MY POSTPAID BILL IN MY ADDRESS SO I WANT TO CHANGE MY ADDRESS TO,
DEEPAK KUMAR,H-45,NEERI COLONY,NEERI,NEHRU MARG,NAGPUR-4400020,MAHARASHTRA.
KINDLY CHANGE MY ADDRESS TO THE ADDRESS MENTION ABOVE.

sir i want to unsubscribe m.frenzo.com my mobile no is [protected]
thankyou

Dear Sir,
I got my airtel mobile line discontinued. I received confirmation mail to that.
I am in US since sept 2009. For dec 2009, they have raised bill of over 900/- against my name.
I would like stern action to be taken against airtel and if possible against Sunil Mittal.
Regards,
Ashit
+[protected]
I am attaching mail i sent to them now.
Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE: 02-OCT-2009 [|BAL|[protected]|[protected]|]Friday, 25 December, 2009 2:44 PM
From: "ashit singh" <[protected]@yahoo.com>View contact detailsTo: [protected]@airtelindia.comHi,
Why the hell I am sent the bill for december. I cleared the last payment. I am still in US and the mobile with sim card is with me in unuse condition. As I never got back to india, I have not asked you for reactivation.
There is something fishy going.
Please check things on your side and confirm back, else i have to drag this matter to TRAI and Ministry of Telecommunication apart from consumer court.
Regards,
Ashit
+[protected]





--- On Thu, 8/10/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE: 02-OCT-2009 [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Thursday, 8 October, 2009, 10:41 PM


Dear Mr. Ashit ,

Thank you for contacting Airtel.

We understand from the previous interaction dated 08/10/09,you have requested to place your mobile number[protected] in Safe custody.

We would like to confirm that your request has been updated to place your number under Safe custody under the Service Request number 28729995. We would revert to you on or before 21/10/09.


Further we would like to inform you the following:



There is no monthly rental during this period.



Incoming and outgoing calls will be disabled.



The line will be disconnected permanently after the safe custody period of 3 months.

Please be informed that the bill amount unpaid reflecting in your account is Rs. 457.29 for the bill dated 03 10 09 and the due date for the same is on 21 10 09. For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,







Vijayalakshmi S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

RESPECTED SIR,
MY NAME IS NARESH SHARMA.
PROFESSION : ADVOCATE
MY AIRTEL NO. IS [protected].
I USE AIRTEL SERVICES LAST 3 YEARS. I DON'T FACE ANY PROBLEM. YOUR SERVICES IS VERY SUCCESFUL AND YOUR SERVICES IS ALSO GOOD.
BUT ONE MONTH AGO I FRASTED WITH YOUR SERVICES THAT WRONGLY ACTIVATED CALLER TUNES IN MY NUMBER IN EVERY 15 DAYS. I DO NOT UNDERSTAND THAT WHY ACTIVATED THIS SERVICES AGAIN AND AGAIN IN MY NUMBER. TODAY AGAIN YOU HAVE DEDUCTED RS. 45/- FOR CALLER TUNES WHICH IS NOT ACTIVATED BY ME.
I REQUESTED YOU PLEASE STOP THIS SERVICES AND REFUND MY WRONGLY DEDUCTED BALALNCE AS EARLY. THIS IS LAST TIME I TOLD YOU DO NOT ACTIVATED THIS SERVICES AGAIN. ELES I WILL STOP THE USES OF AIRTEL SERVICES. PLEASE REFUND MY WRONGLY DEDUCTED BALANCE. MY AIRTEL CUSTOMER CARE (121) IS STOP BY YOU. PLEASE START MY 121 SERVICE IMMEDIATELY. IF YOU DO NOT START MY 121 SERVICE. I WILL STOP THE SERVICE. YOU DO NOT CORPORATE WITH YOUR CUSTOMER.PLEASE QUICK RESPONSE.

i bought data card from airtel on 09th december,2009. they chrgd 4,200 rupees.my number is [protected]. they said that the speed will be 325 kbps,but that was a false info,the speed is only 90 kbps. is it a broadband??? i complaind to customer service,but they simply said that they cant do anything and also the deposit amout (3700 + activation fee 500 rupees) is loss for me,,,what the hell is this? the company simply cheating people... who is the authority to control them??? now they disconnected my connection from 15/12/09. without giving any information.. so within 5 days i lost my money (rs 4,200).. i want to surrender the data card. they told that the deposit amount will not be return back.. service worst,after sales service worst,no responsible for customer,cheating every one and everything,,,, still am struggling with them,,,, what the government & troi is doing??/ simply sleeping ah....

Dear Sir/Madam
i have activated airtel gprs service, called mobile office with rental Rs.20 per day. i have activated this service on 22/12/2009 for one day. After using it for one day, i tried to deactivate this service throgh calling at no. *567# and *567*3# from my mobile no. [protected].
But the service is not deactivating for last 3 days & my balance is decreasing by Rs.20 per day. No customer representative is solving the problem.

dear sir,
i am faisal mirza belong to meerut(u.p) and my mobile no is [protected].last 3 days i am very farustrated wid airtel customer care agent.they do activate a valgur caller tune on sim and take my balece.i lost my 120rs for caller tune i deactivated caller tune 8 times but agan they activate same valgur caller tune,and cut my 20rs.and they say that we wiil not get your sim contuned,you hav to close your sim.they told me.the sr agents name are sanjay,uday,harish,abhishek,and many more.plz help me and get me given justice plzz.
my alternate no are [protected],[protected].
tahnk you sir

Today morning my Airtel connection showing “SIM card registering failed”. What is the meaning of that ? My No: [protected]

I have also raised two cases (Ref no. F[protected] / 29998209 / F[protected] for verify address Verification again of my billing address. Then what is the use of loging case with airtel ??

No body comes after that till now for any verification and my call and SIM get barred today morning.


All required documents I have provided to below Airtel Reseller

Name: AIRTIME ENTERPRISES
E-mail - [protected]@airtelmail.in
Place –
MANYATA EMBASSY BUSINESS PARK
OUTER RING ROAD
BANGALORE-560045

Connection taken from Person name:
KRISHNA – [protected]
Hemant : [protected]


Below mentioned Document submeeted:
1. Passport Xerox copy.
2. Address proof letter from Company Office HRD.
3. 1 passport size Photocopy.
4. deposit charge – 300/-
5. activation charge – 200/-



Can you confirm me or get inquire from the AIRTIME ENTERPRISES; why still now I am facing Trouble to activate this.


Regards,
Purnendu Bikash Chakraborty
M: [protected]
Bangalore.

my name is kuldeep kumar and have a connection of airtel no.- [protected]. On 8 dec,2009, i have sent request of activated msg pack of Rs 10, and that time my mobile balance was above Rs 15. But yet, it couldn't activated. When i registered the complaint to your customer care executives, then she said-- i will activate it within 24 hours but it couldn't activated now. When i again called to CCE, and I said -- i will complaint yours in airtel office because you are not activated my packs then she said-- to whom you will complaint, don't bother, yu can complaint to anyone.
This shocked me too much. Now I have decided to disconnect my connection within 2-3 days. And I will buy RELIANCE of 1 paise/sec plan because they activated msg pack readily and their customer executives don't speak rudely. RELIANCE is also very inexpensive than all, offers good connectivity.

Sir,

We have cleared the payments before due date for mobile numbers [protected], [protected], [protected], [protected], [protected], [protected] & [protected] vide cheque No. 152344 dated 07 December 2009 which was subsequently cleared on 10-12-09. Still outgoing of all these numbers have been barred by Airtel. Due to this we are facing many problem even the job of one of the employee is at stake.

Please take immediate punitive action against the defaulter.

Pls deactivate the service 57272 immediately. It is such a nuisance message.

I have also continiously receiving messages from this service.

Pls confirm deactivation and in future do not send such type of service related sms to my mobile number


Latha
[protected]

I am getting missed calls (one ring only) from Pakistan numbers [protected] on 24/12/2009 at 12:13 PM and from [protected] on 21/12/2009 at 15:51 PM.

I searched on internet about this activity and found few interesting information in theb below links.

http://thepurplejournal.wordpress.com/2009/01/28/missed-calls-from-pakistan/

I request Airtel to look in to this issue and update me accordingly.

Pls unsubscribe gamesclub from my mobile.My no is [protected].