Airtel Complaints & Reviews

Hi Sir,

I had an AIRTEL post paid connection with the number +91-[protected]. I had lost the SIM card in early 2009. Some time later i got a call from airtel that i have unpaid bills for that number. As it was my mistake that I did not cancell the connection, I paid all the pending amount on 2nd week of July 2009 (which are mentioned below) and requested to cancell the account.( I was forced to pay the money to have the account cancelled).
Mobile No : +91-[protected]
March Bill Paid : Rs 281.00
Mobile No : +91-[protected]
April Bill Paid : Rs 326.00
Mobile No : +91-[protected]
May Bill Paid : Rs 349.00
Mobile No : +91-[protected]
June Bill Paid : Rs 1070.00

On 23rd November, i got a mail from Airtel that i still have a due of Rs:957.28 towards the connection. I had replied on the same day to that mail specifing that i have cancelled the connection, but i did not get any reply from Airtel.

After that i got about 4-5 calls from Airtel for the same problem and when i told them that i had placed a cancellation request already, they informed me that they would get back to me, but every time new representative used to talk with me.

On 4th January i got a call from Airtel legal department for the settlement of the same issue and as i dont have any service request number for which i had placed for the cancellation, they informed that they will go legally if i dont settle the bills. I clearly informed that i had cancelled the connection long back and even if we make call to that number, we get a reply that it is not a valid number. Airtel is billing for invalid numbers also.

Please register my complaint and suggest me.

Thanks and regards,
Kiran

Disconnection of Account No[protected]

I want to bring your attention towards Airtel pathetic services thru following facts :


Sep 30, 2009
1. I talked to your customer representative Mr Mohd. Amir for the availability of broadband connection at Sector-92, Noida, U.P. I was given Service Request No[protected]. Eventhough I knew about the non-availability of your circle at Sector-92, noida through your web-site , I still thought of confirming thru your customer representative which was my 1st mistake. I was told that confirmation will be given in a time of 3-4 days which never came to me.

Oct 20, 2009
2. After waiting patiently for so many days, I talked to Ms Parool regarding the SR No[protected] for which she told that it has not been forwarded till date. When I shocked to find that no action has been taken for 20 day, she quickly agreed to tell me the status in 2 days. Within 2 days I was told that Airtel broadband is not possible at Sector-92, Noida, UP.

Oct 27, 2009
3. I notified the customer representative Mr Nazim (Retention Officer) on Oct 27, 2009 via SR No.[protected] to regarding the immediate disconnection of above mentioned account no. i.e. 13998803 as I have shifted from the existing residence to the newer one. Instead of my repeated insistence to disconnect, he told that it will be checked for the feasibility for the connection at new location. I told clearly that the non-availability of circle has already been checked at your site and also thru SR No[protected] dt Sep 30, 2009 but he paid no heed to my advice.

Nov 5, 2009
4. As I have not received any confirmation regarding the status of Sr No[protected], I again talked to your representative .To my utter shock and disbelief , Mr Nazim has not even forwarded the request and no action was being taken. Then I was given a new request No-856642.

Nov 17, 2009
5. Since a simple disconnection was taking so much time and I was not sure about the status of my connection, I decide to check via your web site, I found that it is still showing active. The I talked to your representative Mr Rehman for status of request no-856642. Again it was not even forwarded and was lying idle. I was assured of reply and action within 2 days.

Nov 19, 2009
6. I was told that the previous request has been forwarded and a new No[protected] has been given to me.

Nov 30, 2009
7. I again checked your website. The account no was still showing active. Also to add insult to the injury the bill was also prepared up to Nov 22, 2009 whereas I have asked for the immediate disconnection on Oct 27, 2009.

For your reference, I also had a BSNL connection on my residence which was disconnected on the same date which I mentioned in the request. This is for the people who compare service of Airtel to BSNL.

As on date bills are being raised. I am so disgusted about Airtel services and your customer representatives that I have stopped about asking and talking to your representatives about the connection. I have deposited my Nov 2009 for the charges upto Oct 2009.

Account NO[protected]

i was using prepaid blackberry connect plan for 299 on my nokia e90. since i got blackberry device itself i approached airtel to deactivate my 299rs plan from my e90 for the last 2 months..till now they have NOT DONE and they are deductiong 299 plus taxes.
I have sent many mails..to nodalofficer.[protected]@airtel.in .[protected]@airtel.in,sudha.[protected]@airtel.in
but till now nothing has happened..they are telling to send UNUMP to 121 but it takes to someother services
my complaint number is[protected]
they are not really genuine in deactivating..as they have the upperhand of just deducting from the prepaid phone..
i have sent more than 20 emails in this regard...none of the customer care guys really know anything of how to deactivate...also the website does not provide any clue of deactivation..
one of the worst services I have seen

Respected Sir,
Myself rajesh dhardev from kutch dist. gujarat, i am using the airtel prepaid in gujarat, two days ago i was started the AON service for gprs, in the gprs i was download two game from free zone, from www.waptrick.com/games, as because of the free zone its not chargeble, but the company airtel charged me 25 Rs. on first day, after that i called customer care for the same, from there one madam named jyoti supervisor of team, has returned me the same amt, after one day when i am in my work & that day my Aon service is not activated, but at 07:00 Pm i have received one msg. writting that i have charged 10 rs. for the game's club from airtel, as i not serfing this site for first time, this site i always use & i never charged, but the airtel company still charged me the same.
After that i called customer care for the same & one executive told me that they can't return my amt., i hardly informed him for the same but he told that the charged cutted was right & after during the call he droped the call & so again i call for the same & i asked previous executive name but they does't give me that.
so please do some for me as this company is not correct, & Right now my airtel link to talk executive is not active, i think they barred that link for me , i called three times previously in the day.

Dear Sir,

I have an Airtel connection for last almost two years - this month they have blocked all the Toll Free numbers for residential clients. This is said to be done for some security reason. The only security reason I can think of financial security of Airtel - they are forcing me to dial a international number which results in huge revenues for them.

I have decided to pull the plug on Airtel - but I write in for other who may be facing similar issues with Airtel

Dear sir!

I have airtel pre-paid connection no.[protected], I am facing a problem of 121 service since 6 months. My 121 service goes stop again and again without any reason, It makes me unable to contact the customer care. I complained to customer care by other mobile, they said "we are not able to start the service", then I contacted (By e-mail) the nodal officer. But even they can not resolve the roblem permanently.

Please help me!

Bipin soni
Bhachau-kutch (Gujarat)
370 140

I have an airtel post-paid connection for last 3 years. Mine is CUG 399 plan. I have tried changing my bill plan several times, but it never reflects in the system. I am getting very huge bills. Recently I tried to change my bill plan to "Freedom" plan that is 1p/sec plan. I followed the instructions mentioned in the website, i also got an sms from 121 saying "Airtel Freedom 249 plan would be activated on your airtel mobile from the next billing cycle and you will receive an sms..." I received this message on 14th Dec, 2009 and my bill plan is supposed to change from 27th dec, 2009. But i find no change in my bill plan. can someone please help? My working hrs are very odd and I am not able to take out time to reach nearest Airtel showroom.

Dear Sir,
I am having mobile no [protected] which I had taken about 10 months back as PrePaid Mobile No.

On Govt barring Pre Paid mobiles in J & K I got this number converted into POST PAID after submitting all requisite documents.

The phone worked as 1 Paisa /Sec for 2-3 days and then suddenly all outgoing calls have got barred.

Following Complaints with AIRTEL have not been responded to till date despite the fact that I had Rs 287 /- Balance in my Prepaid Account And had also paid Rs 99/- for conversion to 1P/Sec.

:--Complaint No : [protected] dt 30 DEC 2009

Complaint No ;[protected] dt 02 Jan 2010

You are requested to Approach the company for suitable action towards restoration of Mobile Outgoing at the earliest

Thanks

Kulwant Singh Lota

my new airtel no. [protected] perched 25 day ago. that is stoped no. i want to know about this how it is possible.

Dear sir

I, Mr. kiran Kumar ( M/s Style and style), hereby requesting you to change the Billing plan for mentioned below corporate connection numbers to new corporate plan Rs.199/ advantage - ( existing plan Rs. 349/- Advantage)

[protected] / [protected] / [protected] / [protected] / [protected] /[protected] s,

Regards,

Kiran Kumar
Style N Style
#766, 5th main
8th cross MC layout
Vijayanagar Bangalore - 40

I wanted to bring in notice of the company that the kind of service provided by the Airtel employees is really pathetic.
Just writing customer focus in Vision & mission statement, will not serve pupose. Ground reality is worst.
In spite of registering the complaint more than 30 - 40 times from last 4-5 month, till no action has been taken from their end. My complain ref nos are sometimes even not communicated to me. I had a talk with escalation manager of Post Paid section also who told it will be resolved within 5 days.

Lots of commitments were made by them but they didn't even have a courtesy to reply back about the progress of work and I am still struggling with my network problem. My card is a corporate post paid type.

Secondly when we have not paid bills due to unavailability of services or solutions, min 40 calls a day come for reminding bill payment.

Also false commitment regarding money waive were done by your department but still not kept their words.

It was really a tedious experience with Airtel.

I was very loyal customer of Airtel since 6 yrs (frequently switching b/w diff no. of airtel for security purpose every year), but airtel has hurted us like anything.

Blackberry service Activation Problems
I have a Blackberry 8520 handset (which is sim locked to airtel).I am a prepaid user and I had used the airtel bb plan 299 for the first month, for which it worked efficiently. From the next month onwards I wanted to reactivate the plan. For that I messaged 121 for activation but I am receiving the msg that
"we already have a provisioning request under processing. please wait while we process your request."
And it has been 3 months that I am still waiting without any activation. I sms'd 121 atleast 100 times also called the BB technical support 20 times and am running around the Airtel customer service center, I am getting a frustrating response that there is a server problem and it will get sorted out but there is no time limit for this.

My self rahul nema ( P. No. [protected]) has applied for conversion of post paid to prepaid connection on 03/10/2009 & paid the dues Rs 130 on 05/10/2009 to M/S shree ganga communications , haridwar.
I had completed all the required formalities in the above mentioned office but the needful has not yet been completed.
I have also talked to customer care executives twice or thrice but to no avail.
I have received a bill with an amount of rs 1258 for the period of 05/10/2009 to 05/12/2009.
It is really frustrating to be dealing with a company which boasts itself to be the best telecom operator in india.

My tel no is[protected]/01/02/03/04/05. which is on the name of Labhdhi Financial securities Pvt. Ltd.
Plz provide an itemized bill from dec 09 to my email.id (Duplicate bill)

respected sir,
i want to know the connection holder name of airtel's prepaid cell no.[protected].

Fusion lounge and Bizzarre Pack are subscribed without the customer's permission. Unnecessary deduction from balance is being done. I request to take serious and immediate action against these mishandling of subscriptions offered by Airtel. Please unsubscribe these packs otherwise I will be compelled to discard the airtel service and use another network provider.

Phone no. (Kolkata)- [protected]

Dear Sir ,
This is with ref to my complaint last month about NOP deactivation. Even after complaining for the same on this forum ,this forum can't resolve it untill now only different AIRTEL CUSTOMER SERVICE TEAM representatives reply to message that CONCERN HAS BEEN NOTED AND OUR TEAM IS EAGER TO RESOLVE IT.WE ARE RESTRICTED BY YOUR CONTACT DETAILS. AND some of them called me for the details they say that your problem will be soon rectified but even after ONE MONTH the problem is as it is.
SO I REQUEST YOU TO PLEASE TELL ME HOW TO CHANGE THE OPERATOR W/O CHANGING MY NUMBER TO A RELIABLE ONE?
AND LASTLY MY CONTACT DETAILS ARE AS GIVEN BELOW.
THANKS AND REGARDS.
My name is Anilkumar Sawlani.
mob no is [protected]
and Address is
Warud Dist:- Amravati (M.S.)

Dear Sir,

Landline number:43527337

This is with reference to the telecon i had with Mr.Saravanan, in customer care, regarding my internet connection.
My internet connection has been disconnected due to non payment, the payment due was been due to the misplacement of the cheque, given by me for the month of September or October , there was no track record for the cheque, which was given by me, and due to this, my internet connection was been disconnected often and where i was in a state to give all the details of the cheque , whenever my internet connection is getting disconnected, which created huge mental agony to me for more than 20 days i was been put into this mental agony, finally, Since, I was not able to take this torture,I have registered a complaint regarding to this and by the end of the month the cheque was been found and was been presented in the bank , when there was no fund.
Due to this incidence, the payment record of mine is highlighting with the pending amount ,for the bounced cheque, which i was ready to do the payment and when the collection centre called up , i told them to take the payment either after 9.p.m on weekdays or morninghours on sundays.
But, so far no one has turned up and my net connection was been disconnected, no where i am responsible to take this inconvenience, so, i requested MR.Saravanan to through my connection and do the necessity to take the payment from my side, the response received by me as a customer, is no way ethical.
All the conversations was been done from my mobile number [protected],
SO, I KINDLY REQUEST YOU TO DISCONNECT MY BROADBAND CONNECTION, DUE TO THE POOR CUSTOMER SERVICE PROVIDED. BEING A HUGE ORGANISATION, IT IS IN THE HANDS OF AIRTEL TO TAKE CARE OF THE CUSTOMER RESPONSE
Thanks for the inconvenience provided by Airtel.
Revathy

We are residing at Butt Road, St.Thomas Mount Chennai. For the past 10 years we are using Airtel's postpaid connection as CUG communication for our office. Since the Airtel tower built on Mc.Rennet Bakery was demolished for extending the highways, we couldnt use our Airtel connection inside our complex. Each time we need to come out of our workplace to get proper signal. Otherwise the call will be disconnected . Most of the time our mobile shows no signal option (not reachable). For the past 5 months we are struggling a lot. But no body at Airtel is taking care.It should be solved immediately.

Dear Sir/ madam,

I am using an airtel tel no [protected]. The airtel executive has come on 16th Dec 2009 and took my pending payment. I have given payment by cheque and credit card both and receipt was given by Airtel executive. Through credit card I have given Rs.9000 recipt no 1756751 and through cheque I have given Rs. 4500 receipt no 1728525.

Both payments got cleared by 18th Dec 2009 as per my bank account...