Airtel Complaints & Reviews

Airtel Broadband — poor customer support and poor response

I got new Airtel Broadband connection a month back, with the plan of Rupees 750 unlimited and with 50 free calls. And i got that months bill saying Rupees 799 unlimited and no free calls. Seeing this i called the customer care and complained about the plan on 31st may 2008 (complaint number[protected]. the customer executives said they will look after the complaint and you will get call within two days. But i did not get any call regarding my complaints, so i called them today[protected]to check the status and they said we already called you and solved the problem. but i didnt get any call and i did not get any response. I said to the customer executive officers that "you people mentioned one plan before giving the connection and you changed the plan without giving any prior notice if you gonna continue the same 750 plan i will continue with the plan or else you please cut the connection". the person who is responsible for this please take action..

Airtel Broadband — Lack of response & responsibility

Me and my friends had taken up an airtel broadband connection looking at their goodwill in the market. Little did we know, the goodwill was not earned. The connection was promised to us by Airtel in 3 days. They came & installed the broadband connection in 2 days, made the confirmation call but 3 hrs after the confirmation call, the broadband stopped working. As of today, we have made numerous calls to the executive, customer service and technical department but all of them go unanswered or even when they pick up, no one is ready to take the responsibility. the executive says to call technical dept., the technical dept asks to call the customer care & the customer care asks to get back to the executive. There is no one to say that it'll b done. its already been over a week, we still dont have the wifi router or the landline connection and we have paid the installation charges and the charges for the 1st month!!
There wwas 1 person sent to the place twice, he says that he is coming back in 2 mins after repairing the lines but slyly runs away! Is this what is left of AIRTEL??? The service is nil & even if sum1 comes...they RUN AWAY??????!!!

Airtel lcustomer care is not rally supprting for any issue .
I recommended to switch some other Telephone company.

Airtel — Airtel tower signal not proper

I am living in nanganallur, lakshmi nagar, 6th street, one apartment, when we are in room, airtel tower signal getting very very low . most of the time signal getting disturbed and not able to call from outside and while talking frequently getting obstructed. wasting of so many phone calls. please clarify, why it was disturbing and where actual tower distance and why can, t. please reply to mail e- mail address.

AirTel — tower is not getting

we are facing problem no network coverage last 1 week two and 3 times informed to customercare but no reaction, our area is battallapalli hosur-635109, tamilnadu . pls take an neccessory action and do needful as soon as

Respected sir .
Mere village me Airtel ka koi bhi tower nahi hai. to sir main ye chayeta hu ki aap hamre gaon me ek tower lagane ki kripa karen .

Address of village:(Hamierpur road pr ghatampur se right side ka road 10 km. wahan pr koi bhi tower nahi hai .) plez sir kise bhi tahre se wahan pr tower lagane ki kripa karen .
my mobile number is.[protected], [protected], [protected].

sir i am using airtel no signal for inner outer pla take action
my native place Lalpet (cuddalore district) kattumannarkoil TK
my num [protected]

Sir i m using airtel no signal for inner outer place take action my native place Madhurapur, Pachhma, Lalpur, Dhamni, Ranibazar, (NAWADA DISTRICT) BIHAR. Each time we need to come out of our workplace to get proper signal. Otherwise the call will be disconnected . Most of the time our mobile shows no signal option (not reachable).My Father (Bhuneshwer Vishwakarma) number [protected]

Sir,

With reference to my Airtel No. [protected], i would like to state tower problem at my residence place.
My residence is at B-14, patel nagar, maharajpur, katni road, Jabalpur- 482009. My residence is on open road, no conjession, Infact Sunrays and raindrops are easily come at my residence, still Airtel Signals here are poor. Not only me, all colony person near to me are suffering from same problem. Near about 65 mobile connections of Airtel will be converted to idea or any other due to connectivity problem. I requested many times to airtel to send your person for checking this problem. If Airtel install booster kind of thing, then problem can be vanish. I request Airtel to please send anybody to install the booster, or we have to change our Number from Airtel to any other mobile service provider.

Thanking You,

Alok Patwardhan

Airtel — No signal and any time not reachable my area

Sir. airtel network. No singnal in my area.. My Name NATARAJKUMAR.G.. My mobile number [protected]. I was complaint many more times but no further action for u.. My area service engineer not action my complaint .. please action now .. any time my area airtel came not rechable

Airtel tower will be very very worst signal in inside the complex, In my area launching airtel tower but each and every time i call come out the complex and call it .But so many times i call your customer care COMPLAINT REGISTER but after two days sent simply sent one message next phase expension clear this problem.
In my area so many customer switch over to other network and MNP method used to switching other netwok .Those TOWER PROBLEM should be clear IMMEDIATELY in my area your EASY RECHARGE will be Loss Nearly 50000 PER MONTH .But so time register complaint in my area AIRTEL RSM, DISTRUBUTER, TOWER CONTROLLER AND RETAILER SHOP Dont Take Action For it .so please take action IMMEDIATELY your tower launching NAME in MY AREA
ALADIPATTI,
KASIPURAM-627853
Alangulam Tk,
Tirunelveli dt.
I really like the AIRTEL Network so those information for you please take action Immediately .

Dear Sir,

Reminder of my previous mail dated oct -6-2015 And ticket no [|BAL|Ref21003386|] GRIVANCE MAIL REGARDING COVERAGE ISSUE . Still no technical person reached the site and solved the problem .
The village people are still suffering from your network as voice calls and Data service are unable to process . I request you solve the problem at the earliest

In my village [location 8.409307, 77.846583] more than 650 Peoples
using Airtel over a decade, but now all complaints airtel due to poor coverage
issue.Already our people informed district airtel representatives ( ZSM &TSM
).But they are didn't take any action.So now lot of peoples are plan to migrate
to other service provider.But I like Airtel network from my Childhood. I am one
of Well wisher of Airtel. So Kindly Concern about this matter, Please do
needful.

Note:
Tower location 8.405258, 77.830249 ( vijaya achampadu )

1. Location where you are facing the issue, do mention if any landmark nearby- Around 500m on the lattidute and longitude of 8.409307, 77.846583, and landmark is CSI st John's Church, (it is Center point of our Village)

2. Since when are you facing the issue- Last 2 Months

3. Number of signals on your phone (0, 1, 2, 3, 4 )- Mostly '0' or else '1'

4. Alternate contact number so that the team can reach you- [protected], [protected]

5. Sample number from which you are unable receive the call-, [protected], [protected], [protected]


my emailid: [protected]@gmail.com

Just few min. after filing this complaint, I further received SMS from AR-9RC & AR-21RC...!!!

Mr. Manoj Kumar Srivastava
Airtel Customer Service Team

I want to tell u that ur team has contacted me but my problem has still not resolved.
So kindly do some work in this regard and dont just "copy-paste" this same messeage again


Unfortunately,
Airtel Customer
Arpit Verma
[protected]

I am also getting same problem.
My reference number for Registration is S[protected]

My DND reg number is S[protected]. I am getting around 10 nonsense sms on a daily basis. its quite irritating.
Kindly stop flooding my phone. I would be grateful as its taking a lot of my time deleting it to save some other msgs from deleting automatically.

Please do the needful guys.

Hello,
I am from Bangladesh. I want to know, if Airtel Digital TV will work in Dhaka, Bangladesh? Where can I by the device from? Tell me details plz.
my e-mail: [protected]@yahoo.com
phone: +[protected]

DEAR SIR

LOTS OF AIRTEL DTH USER IN BANGLADESH.ALL ARE RECHARGE THEIR ACCOUNT FROM INDIA. BUT ALL WE HAVE TO SPENT MORE MONEY DUE TO DEPENDS ON BROKER.
WE HOPE YOU OPEN ONE CUSTOMER SERVICE POINT HERE IN BANGLADESH.WE KNOW AIRTEL TAKE OVER WARID MOBILE SERVICE IN BD.

BEST REGARDS

S.ALAM

Business Broadband & landlines — Service

I am currently in the process of switching my landlines and broadband from Eircom to Vodafone. I set this up with your sales Rep Niall McGovern last week.
Unfortunately due to a number o[censored]nanswered questions, lack of communication from Niall and not receiving the IP adresses requested on numerous occasions, i would like to avail of the 10 day cooling off period and cancel my applications to switch to Vodafone.

Please cancel a/c no:[protected], address Old Church, Ormonde Road, Kilkenny.
Phone no:[protected] and address: Kilfane House, Kilkenny Road, Carlow.
Phone no:[protected]

I have emailed this and posted this on monday with no reply and left voicemails with Niall McGovern also. I have been advised from eircom that you have already changed over the landlines even though i only received a letter from you on friday 12th saying it will be 10 days for the landlines and a further 21 days for Broadband.

Any queries you can contact me on above numbers.

Yours Sincerely,

Dr. Brian Halton.

Airtel Mobile Services — WRONGLY CHARGED FOR SMS TO 779

I was wrongly charged rs. 385/- for sms made to 779
in actual no sms was send it might be a bug but these companies are cheating and robbing our hard earned money

Airtel — surrender of service

having ph no [protected] due to transfer from this centre requested for closer of service in march 26 but still sending bills pl disconnect service unable to pay bills after 26 march.

AirTel — not connected of customer care

i using airtel service since 4 to 5 yrs but this month is not connected with c.c plz rply me on [protected]

air tal is averv good compnay

Dear Rahul,
You are very right. These companies are always sending you some misguiding promotional messages. Once you pay the money, you will feel cheated. These sort of complaints should be sent to TRAI also.

One more thing, when you used to recharge with 333 or 555 you might be getting the full talk time, without affecting your original validity. I also afraid to recharge these full value coupens. Will you please help me to clear my doubts.

Regards,
Srikant

Airtel DTH Connection — Installation

Dear Sir

I have Purchased Airtel DTH Connection 0n 2-July-2010 but it is not installed up till now i have got both customer id & pin no both but customer care is not responding.

Customer ID [protected]

Pankaj Chaudhary
Mob No +91-[protected]

DTH airtel — complaint for connection

This is to giving you complaint that I laxman singh had submitted ur airtel DTH subscribtion fee on wednesday 03/11/10 to celebrate life events p. ltd.karol bagh Delhi and your executive said that after ur payment within 4 hours our engineer install ur connection but till date 06/11/10 no body came my home its mean ur executive and ur company tell lie about ur connectivity, hw can i trust ur commitment in future
This means u guys do only commitments but cant fulfill the same and now my opinion is complitly change about the airtel service.
And it shows tha you people just sold your product & slept out after that.


Laxman Singh
Mobile No – [protected]
Email Id – [protected]@gmail.com

Airtel DTH — Video problem form more than 15 days

Dear Sir,

I am a existing customer of Airtel DTH from August' 09 my customer id is [protected]. From the last 1 month my DTH was occurring problem like there was signal problem in between the viewing but that was tolerable because it was happening ones for 5-6 seconds in 2-3 minutes. As the problem was continuously increasing i called the customer care, Service request reference no. is 5499024. Engineer from the airtel comes, examine the problem & said to change Set-top Box (STB). After a payment of 350/-(for STB replacement) + 100/-(as visit charge) he replaced my new STB with a very old STB (on[protected]. Now there is new problem started, as video is not coming except 3-4 channels. i again called the customer care & registered a complain (Request no[protected]. This time engineer came (on[protected] and after examine STB & Dish Antenna he assured that the problem will be resolved, but the problem is consistent. The engineer (Sumit) have visited 3rd time[protected] BUT THE PROBLEM DIDN'T RESOLVE, i did complain for this matter 6-7 times, problem of the STB or Video (whatever) is consistant & even now i am not getting any response from the engineer.
Please provide the suitable solution for my problem and do the needful as soon as possible.



Regards
Ashish Sharma
[protected]

Airtel DTH — Reg.installation of new Airtel DTH

Hi,

I applied for Airtel DTH online.
I showed some interest on a airtel DTH website and next morning I was contacted by an agent from Vriti Infocom and he stayed online with me till i transferred money from my online account. he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 3 days now. No one has come to me. Vriti people do not answer my phone call .

I am affraid that they might have cheated me and taken my money.
my payment slip No. is 11683 dated[protected]. what should i do now?

Airtel DTH Connection — Connection is not working from last 4 days

I have a Airtel DTH connection in my home. I am residence of Bangalore. My DTH Connection id is [protected], my connection is on the name of Mohit Verma with the registered Phone No. [protected].

Problem started from Saturday April 30 at 8.30 pm. after a heavy rain showers my set top box signal dropped & showed message that signal loss. The same night i called to customer care they have told me that someone would visit my home by tomorrow morning (May 1) 10.00 am. So i waited for the technician till 12.30 but no one has come & after that i left my house for some work. Then in the same evening i called back to customer care, again they told me by tomorrow morning (May 2) my problem will be resolved but as again no one came to my home till afternoon so again i gave a call back, again they told me that problem will be solved by 7.00 pm. for sure. As it was expected by now that Airtel people are not taking customer problem seriously so no one came to day also. So three days (May 2 & 3) has left & my problem is still there. Again i called to customer care & talked to Mr. Manoj Patel from exelation department he assures me that any how my problem will be resolved by tomorrow (May 4) within 12.00 am. But as i said before no one came till 2.00 pm. Again called back & tried to talk to Mr. Patel but he was on leave so this time i talked to Mr. Sachin he gave me the Mobile no of technician who was suppose to visit my home. His name was Madhu & Mobile No. is [protected], at the same time i talked to him he told me he will come within 15 minutes. But to my surprise more than a hour passed & technician didn't come so by 3.30 i called him again, i got the same response that he is coming. Finally he arrived at 5.30 pm. & started scanning the problem, he found the problem & informed me that wire has broken, so i told him to fix it. But the main surprise for me was that technician came to resolve the problem but without the necessary tools( Either i can blame it on technician ringing mobile or my bad luck for choosing Airtel). I suggested him to buy the wire connector from near by shop but he started saying he will come tomorrow morning by 8.30 am. (May 5) with tools. I have left with no option but to trust him he left & didn't showed up till now (11 am).


Now I have come to a conclusion that the word professionalism, punctuality, service & promise is not in dictionary of Airtel. I am highly dissatisfied with the service i got, today is the 5th day with same problem & nothing has happened yet. I am giving you the option if you unable to solve the problem then take back your connection, so many vendors are in market who can give me good services.

Today is May 10, i have calls from Airtel DTH Team & they assured me that technician will visit my house soon but still problem is same as usual!!!

Airtel DTH Connection — INSTALLATION

I HAVE BOOKED A DIGITAL TV CONNECTION THROUGH ONLINE ON 27 MAY 2011. WHILE BOOKING MY TRANSACTION DID SUCCESSFUL AND I HAVE GOT CUSTOMER ID[protected]. BUT AFTER IT NO MAIL AND NO PHONE CALL COME TO ME.
AND CUSTOMER CARE NO ALWAYS AFTER INSTRUCTION DISCONNECTED AND THEY CHARGE ALSO BUT NEVER COMMUNIOCATION DONE.


CHANDRESH KUMAR SHARMA

CUSTOMER ID[protected]
DATE OF BOOKING 27 MAY 2011

i m very disappointed coz before booking i talked to customer care centre and miss kanchan told me that first u make payment than there will be a call to u after payment. but no phone call no e-mail and no confirmation except customer id.

Airtel DTH — REGARDING INSTALLATION

Respected Sir,
I have been installed Airtel DTH past 1 Year,
Bit Since I am facing problem with signal issues. I have been complainting repeatdly but the customer care executives that their engineer will come to set the antina, Since past 4 Months they are saying the same theis. I pls request you to Help me,
Regards,
Haremeet Singh
[protected]

Airtel — Reg.: No Info. provided by Airtel

Tel. # +[protected]

Address:

1405, Coral Heights,
Ramprashtha Greens,
Vaishali Sector 7 Extn.,
Ghaziabad - 201010 (UP)

I am writing this mail with utter disappointement, as I have been calling Airtel helpline for a small issues since last 2 months .. yet, no assistance provided till date ..

Everytime I call I have been informed that systems are not working .. and that the request cannot be registered ..

I have a simple query to convert my Broadband connection to IP TV ..

Please assist ..

Thanks/Prashant

Airtel DTH — No Connection/Installation of DTH

I paid Rs.4780.00 on 1st March for 2 new DTH connections.

I was promised as per your company rules to be installed within 24-48 hours.

I received SMS with my customer id and the date of installation, 6th March, 2012 @ 9:00. but nobody turned up till now and nobody bothered to inquire about the installation.

It is about a week now since I paid the amount.

I sent 3 emails to from the company’s url, I get the same standard response, nothing convincing.

I spoke to many of company customer reps, who have no clue how to resolve this issue.

My customer id :[protected].

Phone : [protected]

[protected]@yahoo.com

Airtel DTH — Money taken - No service provided

I bought a Sony LCD which comes with Airtel DTH. When I called Airtel customer care for installation, they gave me a customer ID and asked me to recharge it with Rs. 1000. I recharged it and ask for the installation. After taking my money, they never did the installation. I called up many times to their customer care but no one has done anything. They give you a request number and close it without doing anything. My Customer ID is [protected]. Never opt for Airtel DTH.

Airteldth — No Service

Dear Mr. Mittal,

This mail is in utter frustration after following up with your AirtelDTH customer care for last 20 days. I bought a multi-room connection and it required multiple follow-up to get the STB installed. Since then it's almost 15 days none of the channels are activated.

1. I called up customer care.They logged complaint 5894001. No action after that
2. I called customer care again, they said complaint is being forwarded. Where do they forward, I do not know. No action again!!
3. After that called up customer care several time and the response has always been that someone will contact within 3 Hrs but no one has ever contacted.

I think Rs 999 has gone complete waste. In case you are listening to this post, I would expect some action.

Regards

AirtelDTH Customer ID ([protected])

1. I called up customer care.They logged complaint 8169936. No action after that
2. I called customer care again, they said complaint is being forwarded. Where do they forward, I do not know. No action again!!
3. After that called up customer care several time and the response has always been that someone will contact within 3 Hrs but no one has ever contacted.and again call airtel authourised dealer in howrah but they are no received the call 15 times after that received the call. but no take any action still now.

dadal Ghosh
[protected]

Airtel Prepaid — poor signal

warm regards,
we know that your servises are nice .
but throughout the city in many places in madurai your signal is not suffcient (eg AGRINI RESIDENTIAL COMPLEX).
TRY TO TAKE SURVEY AGAIN & TRY TO HAVE YOUR TOWER NEAR AGRINI;...
YOURS
GANAPATHY

Airtel-Prepaid — Very poor signal in your Area

Dear sir

I am using Airtel prepaid connection.In our area, signal is very poor.Please take necessary steps to rectify this problem.
Kind regards
S.Karthikeyan
Mobile No:[protected]

i had a complaint to my airtell connectoin.. airtell connectoin is all world connect!! but m in thailand here is no network in my airtell connection!! why? i allready check in india customer care tells me your no is on.. but m still 2 or 3 days not cum in network.. i had a prepaid connectoin... will u plz tell me what is problem? m waiting 4 ur reply..

poor signal
warm regards,
we know that your servises are nice .
but throughout the city in many places in C P WOrld Trade Center your signal is not suffcient (Hello India Travel) Sir Pls Cheak the Network .
TRY TO TAKE SURVEY AGAIN & TRY TO HAVE YOUR TOWER NEAR AGRINI;...
YOURS
Sumit Arora

Airtel — Very poor signal

Sir,
I am residing in the village of Manavely, next to villianur Commune. For past few months we are experiencing severe poor signal problem of Airtel network in our area. Regarding this i registered my complaint also in Airtel services. But the reply was no fault with them and I can change my handset and try they mentioned. There is no problem with my handset and all the people in our area using Airtel network experiences this problem. As a longtime user of Airtel I will greatly appreciate if this problem is take into action and rectified soon.
Thanking you

Airtel Prepaid — bad signal

bed signal coverage

sir, i have a compline regarding the bad network or airtel in air force station, agra. i have regestired my compline in airtel customer care so many times since last for 3 year but my problem was not yet solved.

contact no. - [protected]

sir ill hope you will understand my problem and try to solve it soon.

Hi Consumer complaints..

I have been using Airtel Broadband connection since last 3 yrs and I have upgraded from 128Kbps to 1Mbps just surely because of the service I've had from these guys... It was awesome...

Its gets awful now,,

I am going to move to a different location in my city, which is inside the city limits.. Airtel claims to not to provide me service there..

I am in Chennai.. I am currently at Choolaimedu and the new service location is at Andal Nagar, Alapakkam, Porur area.. The nearest location where Airtel is providing service is a few feet away at Metro Nagar, Alapakkam.. Airtel have claimed there is no feasiblity of the same.

It really does not make a sense of their Anytime, Anywhere motto and that too within the city limits..

Home someone can help me...

My Account number 11926917

Regards

Shakti

Kamal Singh

This is for your response to your reply above..

An email is sent by me to you at the email address mentioned above.

Hope that you can make a difference.

I forgot to pay my regards (in case it helps).

Regards,
Rahul Mittal
([protected])

Once I had also a complaint while I was using Rs.250/- p.m. Although I was an old user of Airtel gprs since Rs.99/-, I had to request for stoppage of the services in complusion...

We shall truly change the sim after introduction mobility of mobile-numbers.

My deduction of Rs.72 was returned but if some one does not try more than one time who cann't get back. Example, above written complaint is really unsolved till time for Mr. Raman (my friend), has no sufficient time to fight against deduction of small amount Rs.95. Now, he is really feeling bad that Rs.96 GPRS pack is fraud and will not get back.

Santosh Kumar
[protected]

the prob is due to ur phone settings airtel can acess 2 types of settings web and wap gprs through wap is always chargeble so pack works with gprs web settings..
im using thisvpack & my 2 GB is working even after 1 month...

Call center number 121 not dial from 20 days
My airtel mobile number is +91-[protected].

Airtel company has disconnected my customer call center no 121 from past 10 days and was very bad impression from the service provider and my dedicated account facility is fake facilty to all.
They are not providing proper add through media or sms.
szimply diducting amount from main balance,
i strongly appose the facilty towards my account.

kindly forward the reply as soon as possible...

regards
Bheemahcnd Rathod

i am a ashok

How does one contact Airtel when the landline does not work and when all other numbers are unattended? I tried[protected] several times but no one picks up the phone. If this is the level of service, I am sure I am not the only one who will wish to leave for a better alternative.