Airtel Complaints & Reviews

Fraud by AirTel
Hi,

We requested for broad band connection. A guy came at our door took the documents, PAN card photo copy, house rental agreement and took Rs.1000/- He assured to get connection by 4-7 working days. He collected it on 5th dec 2009. After a week we didn't hear anything, then we tried to call (his AirTel number [protected]) him but his number was disconnected and AirTel customer care
We often called customer care but didn't get any response.they just give the complint no.28231380. they are sill telling refund of money is in process.

Please anyone suggest me how to get either connection or my money back.

Thanks,
hareen bhagi

Please take immediate and necessary harsh action against Airtel Mobile Service Provider, who are damaging reputation of people by setting up Hello Tunes themselves (without the consent o[censored]sers) and charging users Rs.30 /month as a rent (why should user pay this amount when they have not assigned any such Hello Tunes). Any such additional services such as Hello Tunes, Ringtones, advertising calls should only be activated on a written application duly signed by the owner so that Airtel technicians etc. can be restricted from activating these services themselves. This is the responsibility of the consumer forum to safeguard consumer interest and restrict these mobile service providers exploiting the innocent /poor / Unaware Indian users. I am fortunate to have an access to internet to bring it to your notice, whereas several hundred/thousands Indians might have been facing this problem but are/were not able to reach you. Airtel is advised to remove hello tunes immediately from my two numbers [protected] & [protected]. Thanks, Syed Khursheed Zaidi & Rana Khursheed

Sir / Madam,

I applied for Airtel Broadband (@799 Unlimited Plan) in Dec. 2008 (Jaipur). After one month i did not receive my broadband usage original bill in my correspondence address. After due date they called me to pay my payment of one month (Jan 2009). I've paid my that month payment and i warn them i will not pay any amount if next month i do not receive your original bill (Because my broadband payment paid by my company where i'm working and they can only accept original bill).
surprised me again, next month i also not receive my next month (Feb 2009) bill and they called me again at last movement that your pending amount of 1018 is due. After deposited i called & strictly warn them if you did not send my both month original bill than i'll not pay any more.
They ensure me that before 4 April 2009 they will send my all original bill till date but i did not get any response from them till 8 April 2009. Then i wrote an application to terminate my connection due to this problem and deposit in Jaipur, Tonk Road office but they did not disconnect my connection and their executive daily comes in my home for payment.
I talked every person of Airtel but Till July 2009 i did not get any response from their side. In July end their Area Manager (Vaishali Nagar, Jaipur) threatened me if i'll not pay my total due amount then their recovery agent will take care me.
After that i tried so many times to resolve this issue but no way...............
On 28-Oct-2009 i received a call from their side that an case registered in Delhi Court against me and if possible then resolve this issue today by all means.
I humble request please tell me what should i do and where i'll go now.......................help me.

Name : Jitender Mahendru
Contact No: [protected],[protected]
Email : [protected]@gmail.com

A Complaint Against Airtel Chennai

Respected Sir,

There is a complaint against Airtel- TN. I find that HELLO TUNE is active on my mobile ph [protected] without my knowledge. And amount was deducted from the existing balance (sms from at-543211 on 2010/01/18 - 22.04 and 678510 on[protected]:05) When I contacted on it’s customer care, I asked how Hello Tune is active on my ph. named without my request. She replied, it may be, while you dial a ph. No., at same time you * and that no. is for that HELLO TUNE.

Again I said, pl. don’t send any SMS or any call, which is for advertisement. It’s your mistake. I asked, my mistake, how? I don’t know. Than I requested to her to forward a complaint about it. And i got the complaint no 8323838. Based on the complaint no, I received a call frn [protected] 2010/01/19 16:14 girl said stated that was happened because of my mistake..., I feel very upset. Really, I can’t express my emotions. I think airtel is cheating customers and making fool.

I am so sad and hope that how can help me.


J Srinivasan, Plot no 89C , Door No5, Krishnamachary nagar ii main rd, allapakkam, porur, chennai 600116.
Mobile No: +91 [protected]
Dated: 19 Jan 2010

Hi,
I want to block a number. I am getting unnecessary disturbance from a reliance number. Could you please all the call and messages from the number.

My number - [protected]
Number to be blocked - [protected].

Please help to get rid of the unnecessary disturbance.

Sir,
i am sajmil mk from kerala.My mobile number is [protected].My complaint is automatic activation from airtel picture post and deducted my balance more than 30 rs several time.So pls deactive these service.And credit my balance.
Also stop message from 555630 .These services are automatically activated .Then i call customer care or select stop services.After deactivation it automatically activated so pls deactivate all services from airtel picture post

DEAR SIR.. THIS IS REGARDING THE BLACKBERRY SERVICES AIRTEL IS PROVIDING. I HAD ACTIVATED THE SERVICES ON 26TH NOVEMBER 2009 AND THE SERVICES GOT DEACTIVATED ON 26TH DECEMBER 2009. SINCE THEN I AM TRYING TO REACTIVATE THE SERVICES BUT NOT GETTING ANY RESPONSE FROM AIRTEL. I HAVE VISITED AIRTEL GALLERIES, I AM CALLING IN THE CUSTOMER CARE OF AIRTEL ALMOST EVERYDAY AND I HAVE BEEN TEXT MESSAGING ALSO EVERYDAY IN CUSTOMER CARE BUT NO HELP. THE ONLY THING I GET TO HEAR FROM THE CUSTOMER CARE EXECUTIVES IS THAT THE PREPAID SERVER IS DOWN AND THE TECHNICAL TEAM IS WORKING ON IT. THEY DONT HAVE PROPER INFORMATION AS WHEN THE SERVICES WILL GET ACTIVATED. KINDLY HELP.

Dear Representative,

I am dealing with Airtel since 3 Yrs at Jandiala Guru and using Mobile No.[protected]DEMO Number). From last One Month am having problem with my said number i.e. it shows me SIM Card Registration Failed.
I have a balance of Rs.3100/- in account of the above said number.

After communication with the customer care service, I talk to my “Area Manager” Gautam Seth ([protected]) many times and so many times to the Distributor–“Takkar And Company ([protected],[protected])”, Jandiala Guru, Amritsar, but they just hesitating me again and again and my business is suffering because of their negligence.

I request you to take a look into the matter and resolve the matter ASAP.

Rakesh Kumar,
Sahil Telicom,
Jandiala Guru, Amritsar.
Cell: [protected]
E-mail:- [protected]@yahoo.in

I had bought a World Calling Card of Rs. 500/- from M/s Shiv Shakti Corparate Services Pvt. Ltd. vide their Bill No. 6755 on 01.12.09 at Indira Gandhi International Airport no.97933444000097334440017.

But, regret to say that, after gone through the instructions manual I was unable to use this card at Jakarta-(Indonesia) and tried again & again for the same not less than hundered times on multiple locations.

Now; I have contact to the Customer Care on 121 but not geting the satisfactory response, I have also contact to M/s Shiv Shakti Corparate Services Pvt. Ltd. and spoken to Mr. Devender Sharma – representative of the company but he was also not able to help me & provide one more contact number of Mr. Gaurav Chaddha – [protected] which is not responding.

Now, after gone through all the above efforts, please block this card value and refund my money in the name of Sanjeev Dhir and send below given address or recharge my Airtel Mobile No.[protected] for the same value of Rs. 500/- (Rupees Five Hundred Only).

Please resolve the problem at the eraliest possible.

SANJEEV DHIR
FLAT # 303, POCKET-6-II,
SECTOR-2, ROHINI,
DELHI-110085
[protected]

Hi,

on sunday 2 agents come from appco marketing. they have given me advice of 2 sim both will work internal cug. i got agree with them as per plan then they given me 2 postapaid sim with following mobile number ([protected]) second number ([protected]) with i have submited my photo proof with 1 pan card copy and 2 license xerox , 1 kotak bank statement for residence proof and Rs 1000 cash for deposit. After that second day pooja had called me for my residence proof he said my residence proof is not matching with my kotak bank statement account detail. So, She told me to give another address proof , Presently i am living on rent for that i can't provide address proof and it might takes time. After few days i call to pooja (appco marketing) to return my Rs. 1000 diposite and i don't want activate 2 sim, she said keep 2 seem as it is for 45 days after 45 days we will take back and return your 1000 Rs. deposit (cash).

Now instead pooja (mobile: [protected]) some other person receiving my call and he is not responding and some times he doesn't receive call from my mobile number. I want only return my Rs 1000 and i have not been used 2 sims.

From: Ashwinkumar Rathod
MB:([protected])

Hello Team,

I am Vinayak Unhale & I am Airtel mobile customer since 1.5years. My mobile No. [protected]. I paid Rs. 67 and E-recharged at 11.52am on 16 jan 2010 and recharge was successful to activitate SMS Pack .E-recharge trans ID is [protected].But no sms pack is still activated.When i contact to customer care they told me to do the recharge of Rs10 then still the problem persist.Then I again make contact to customer care & then after they logged my complent Doc.No.[protected].After a long time when i am triying to contact costomer care Airtel Customer care didn't receive my call. when i triying to contact from other airtel mobile no.their excutive disconnected phone while i told my mobile no.

Due to such kind responce towards me(customer)by paying a money to service provider i am getting mentally frastuated & worried,Later on they will deduct my balance without reason and not give any responce from their end.

For that purpose i am taking help of CONSUMER COMPLAINTS & I am sure I will get positive reply As soon as from your end.

I am sending the text of the letters I have written to Bharti Airtel Ltd. despite these 2 letters sent by REGD A.D. there is no response from AIRTEL. Even after this I have received a letter from BHARTI AIRTEL LTD, yesterday asking me to pay dues.

M/s. Bharti Airtel Limited
7th Floor, Building No.7, INTERFACE
Link Road, MALAD WEST
Mumbai – 400 064.

Kind Attn: Rajiv Bose (Head – CSD)

Sub: AIRTEL MOBILE NUMBER – [protected].

Dear Sir
It is with regret that I bring to your notice the harassment I am being put through & inferior service I have been subjected to by your organization. I am extremely angry & upset at the callous attitude displayed by your organization.

I had purchased a mobile number from M/s. FRONTLINE SALES LIMITED; having it’s office at Nityanand Nagar No.4, Andheri East, Mumbai – 400069 on the 22nd September 2009. This number was sold to me as an additional number by saying I was entitled to an additional number in a promo launched by AIRTEL. The caller identified herself as Ms. Nikita (mobile number [protected]). They sent a representative to my residence with the SIMCARD & I duly made a payment of INR 500/- in cash for which I was issued a receipt the number being 18748 dated 22nd September 2009. The SEF number for this transaction is 1001680 dated 22nd September 2009. I was told by the lady who called that the number will be activated within 24 hours of purchase. The 24 hours passed & there was no sign of the number being activated. However when I kept calling back I was assured by the lady in question that the number will be activated soon. This went on for 10 days & the number was never activated. Whenever I would switch on the phone with the inserted SIM, the message displayed was “SIM CARD REGISTRATION FAILED”. This is the message now too. I repeatedly called the seller but there was no help forthcoming from them. Finally I managed to get through to the CO-ORDINATOR of M/s. FRONTLINE SALES LIMITED – Mr. Moses (mobile number [protected]). He was extremely rude to me & used foul language. He threatened me with dire consequences if I call him again & also dared me to do what I can. Being a law abiding citizen I did not call back for the fear of being humiliated & threatened. However I called up the AIRTEL CUSTOMER CARE @ 121 and told the person at the other end of my problems & also about the language used by the dealer of AIRTEL. I was told that action will be taken against the said dealer M/s. FRONTLINE SALES LIMITED and also Mr. Moses & Ms. Nikita. I was also assured that the number will be activated soon. However that also did not happen. I have called the AIRTEL customer service @ 121 around a 100 times but I was always met with standard answer of – “we shall do the needful soon & sorry for what you had to go through”. I now realise in hindsight that AIRTEL along with its dealer take customers for a ride with false & fake promises & undertakings. I then received a bill for INR 398=20ps on the 12 November 2009 for the said number when the number was not in use & the SIM CARD WAS NOT ACTIVATED from your end. This was the last straw for me. I decided to file a FIR for harassment & cheating on AIRTEL & the DELAER. However I was called by the retention department of AIRTEL & was assured that the issues will be resolved & the number will be activated soon. This was on the 14th November 2009. However after seeing no action or activation from your end I called up the customer care again on the 18th November 2009 and asked for the number allotted to me, to be cancelled & the amount charged to me be falsely be revoked completely. I was assured of the same & also got a message from the customer care about the same on 18th November 2009. The Service Request Reference number for this is 29438944. However even after this I got calls from retention department asking for the entire story again. This happened around 15 times. I had to repeat the whole story again from 22nd September 2009 to date of call 15 times which was even more mentally harassing. I work for a MNC in a senior position & the calls came in at all inopportune times which were highly embarrassing & a mental torture. It is surprising that AIRTEL does not act on complaints by customers. How is it that the SIM CARD cannot be activated even after 3 months? Why is that I am told by your customer care that I am not using the SIM CARD so the number is suspended? You please answer me, how can I use the number when the SIM CARD is not activated. I can prove it to you that the message even now on my mobile phone says “SIM CARD REGISTRATION FAILED”. Why is that so? This is the message I am getting since 22nd September 2009. Why it is that AIRTEL customer care is so callous about customer complaints when they are genuine? Please have all these answers ready when we meet in person. I need to meet you in person to get you to hear the recordings I have of the calls I made to Customer Care & your dealer. You can hear for yourself the assurances given to me every time I called the customer care numbers.

I have now received a notice for recovery of outstanding amount from BHARTI AIRTEL LTD, and I am forced to write this letter to you. I am also going ahead and lodging an FIR today against BHARTI AIRTEL LTD & the DEALER for cheating & harassment.

I am aware that AIRTEL is the worst service provider & it is a mistake on my part that I expected AIRTEL to show some semblance of customer service. I am also aware that you will not take any action against the dealer or the activation department of your organization. I am sure that the attitude shown by you will be for all customers & rest assured, I SHALL NEVER EVER HAVE AN AIRTEL CONNECTION AGAIN IN MY WHOLE LIFETIME. I have been an AIRTEL customer from 2002 onwards in different circles. From the 1st January 2010 when the number portability comes into force, rest assured AIRTEL shall lose 15 customers from within my family. I know that 15 customers will not cost you much but I shall see to it that we do not remain with AIRTEL anymore.

I shall inform you in person of the FIR filed by me against the dealer & AIRTEL. I do not want that any customer goes through what I have gone through.

Hi,

I'm Shrish Chandra and my prepaid mobile no. is [protected]. I am regularly complaining to Airtel Prepaid customer care for the matter about automatically deduction of my balance. I'm getting same message (You have ben renewed for Wallpaper pack Subscription service from airtel. you have been charged Rs.10. Filmy Buzz and pics *321*69# from 54321) as if i have been awarded. when I saw my inbox, it was flooded with such sms since a long period. Even when I was out of town and was not using this SIM.
I have been using airtel since 2004 and I am very sorry to say, I'd never recommend airtel to any of my friend.

Waiting for your positive response.
Shrish Chandra

it is with utmost urgency that i state that my cellphone network,Airtel, has never maintained any confidentiality in my bill details.Time and again they have divulged my call details to all and sundry causing me immense harm and mental torture.they should have some level of personal verification before doing so. Please respond at earliest.

M.Arora
Ghaziabad

Date 18.01.2010
I request for the duplicate SIM for my Airtel number [protected] on 13.01.2010 at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095, because my mobile set including SIM card was lost on same day. Airtel Relationship Centre people and Customer care person checked their system and found that my documents details are not updated in their records, whether I had already submit the following documents at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095 on 04.11.2009.
1. Prepaid Enrollment form
2. Voter card for Address proof
3. ID card for Photo ID proof
4. 1 Passport size photo
5. Pan Card

Why my details are not updated ?

I am really fed up of calling Airtel Relationship Centre again & again. Now I am humbly request Airtel Authority to step in and take the quick, sharp & necessary action to rectify my problems. I hope AIRTEL will try it's best to maintain the customer faith & esteem. Otherwise I need to drop AIRTEL from my mind. I am regular costomer since 2000.
I hope you will appreciate my request and do the needful at the earliest.
Rakesh Pokhariyal
P-4 A-4
Dilshad Garden
Delhi -110095
Mobile no. [protected]

Hi!

I have brought with me my airtel no. while i was travelling abroad as its mentioned on airtel website roaming facility available.

I am here in middle east and the day i arrived on 18th Dec i started contacted airtel for this service as its not working only with my number. they have been not able to solve this issue till date while sending me only emails letting me do this and that but not correct solution.

Later on they said that this service is not available for upeast cusotmers.... they didnt mention that in their advertisement where they claim roaming facility available.

i am afraid that this number may discontinue if not in use and they are not able to give me any assurance for my number [protected]

please assist.

best regards,
babar khan

Hi

I am staying at dwarka, alongwith my wife, and my telephone no. is under her name. The telephone no. is[protected], which was totally diconnected and treminated due to late payment, as we were out of town for a considerable time period, now when we returned we paid the bill for Rs 3113/- and we were given a wrong commitment of 2 days for the reactivation, but when we called after the given time we were given a time of 7 days for the same.

Now the bill paid on the 8th of jan is still under the process of activation and we are sitting on the 18th, which is straight 11 days from the time the bill was paid.

this is the most disgusting kind of attitude bharti airtel has towards the customers and not only this, the team leaders and supervisors at the call centers, are giving lame excuses for thier fault.

who to knowck for this. only god knows.

Hi,

I recently got an Airtel DTH installed. The problem is when I switch to multilanguage channels (Discovery channel, NGC, Animal planet, etc) both English and Hindi audios are played. I need to know whether it is fault of my TV or the DTH. My TV is a 20-year-old Crown TV and could use a single coaxial TV cable from SBT to TV rather than AV 3 pin, as there is no option for the TV. Give me solutions other than buying a new TV.

Help Me Out,

I deposited demand draft of Rs 500 for national roaming vide Barati Airtel ltd. reciept no 21350 on[protected] but unfortunatly service has not been provided as yet despite number of visits to Airtel office at Rajbagh Srinagar Kashmir .Pl. provide the service of national roaming at earliest.
Saika
Cell no [protected]

Dear Sir,
This is ugandiran from Ponneri,i have been using Airtel DTH (Customer ID :[protected] For the past 7 - 8 month registered on my fathers name Chandraselvan.Recently for the past 5 days exactly from 11th Jan my airtel DTH was not working....i complained this problem to Airtel DTH Customer care,they gave me an SR No :1749885 and said it will be resolved within 12:30 of 15th we waited till that time no one showed up....and again i called them said all the thing to another person he said the Engineer will be calling within an hour and resolve u r problem,again the same thing happened no one showed up....i really fed up and called the customer care my call has been escalated to the Escalation Desk,The Executive said the problem will be solved with in two hours and generated me an another SR No. 1764511 ,again the same thing happened....i really fed up calling them and finally called them today(17/01/2010) ,there was no proper response from them and they just gine another id 40172777 the customer care Executive not escalating my call to the higher Executive also...
These guys are just making fool o[censored]s.
Please Help me in this Problem....

Customer Id :[protected]
SR NO 1 : 1749885
SR NO 1 : 1764511
Transaction ID : 40172777


Regards
Ugandiran C.