Airtel Complaints & Reviews

15 rs has been detucted by wrongly claiming that i have selected comedy junction service but i never dialled any cal to opt COMEDY JUNCTION i hav a recieved a msg from 543212 and 15 rs has been detucted . i dont want this comedy junction and you are forcing me to avail this type of services. If no action has been taken by you to stop such practices I have no other alternative except to submit a complaint to TRAI. You should immediately disconnect and credit the deducted amount and appolozise for your wrong practice.My Phone No:[protected]

On 08-01-10 night 23.06 hours rechared my mobile by online prepaid recharge through ICICI Bank.Immediatly amount debited form account but till now it was not done by the company.from the morning i am tring for customer care but no on attending the call.So please book case against the company in falure of services.

Myself buy LG LCD TV in August 2009 with free Airtel set top box. In this scheme Airtel promises 6 months free subscription from activation date and date of activation was mid September 2009.But I have sorry to say you that my servises has been suspended from 5th of Jan 2010, however my claim is till end of Feb 2010. So pls kindly activate servises immediately. My Airtel digital TV Customour Id is [protected].

Bharti Cellular Limited
Okhla Phase -1
New Delhi

Sub :- Waiver for the Advance Rental on Mobile No. [protected]

Dear Sir,
As per above mentioned subject I want to told you that I opt an advance Rental for the two year plan on above said number but after 15 days I call in your customer care centre & request for change this plan into AIRTEL Freedom 249 Plan in which call as per .1 paise per second. & adjust advance rental plan on prorate Basis But on that Your Customer Care Executive refuse that this is not possible. But after a weak I recd a call from your Customer Care Centre & they told that They have changed my plan as per request & Advance Rental Plan has been adjusted on prorate Basis.
But when I Recd a Bill from Your Side I shocked to See that Airtel Deptt has not been reverse advance Rental as per Prorate Basis. Then I Call In your customer care but they refuse it.
I want to know about that if firstly they refuse that this reversal is not possible then I agree & no phone call made on this matter. But this Plan is changed after then I recd a call from your side then why I bear for that charges

If you don’t reversal then I have no any option to make a complaint in Consumer Court

Your action in this regards will be highly appreciated.


Thanks

RAJEEV KALRA
D-1070, Dabua Colony
Near K.D.Sr. Sec School
Faridabad (Haryana)
Contact No [protected]

I am owner of Airtel prepaid connection no [protected]. I have sent lot of messages to 121 & 54321 to unsubscribe to the Jokes package. but still the package is continued & amount is deducted from my account.

i dont want news alerts
pl unsubscribe

i have postpaid connection with the no.[protected] from 5 months.from the begining i have suffered lot.firstly inspite of CUG connection i have chrged for internal calling and till now i have not get any waiver insipte o[censored]r customer care executive,at bharti house ahmedabad, have forward the msg.And there is now matter i have shown in the last two bills that i have not been refunded the activation charges which should be refunded by you per month Rs.100.there is another quary is i have charged Rs.500 for just 44 mints show plz reply me how it all were happen.

This is to inform that i have lost my Mobile SIM Bearing mobile No [protected] anywhere in train from tambaram to maraimali nagar. But unfortunatly i have not get any chance to Block the same due to that simcard purchased by payment collection executive by submitted his proof. now i could not able to trace the guy where he is. Now i am ready to give a written letter regarding this. Please provide me a solution to get a new sim in my proof. Please help me on this. for further information please contact me in my father's mobile no - [protected].

Thanks

Kallol Sarbajna - Mobile No. [protected]
Somnath Chatterjee - Mobile No. [protected]
Pl. confirm that the numbers are in the same name. As we have lost the sims for long time, we require formal closure or termination of the said numbers , pl. provide information for the same.

Dear Sir/Mam
I have a Airtel connection for Punab Region No [protected].Which was with me foe the last five years.I have taken validity till Decemder 2012.Suddenly last year i moved to delhi as i got transfered to Delhi.As i not use my number for around 3 months when i check my sim it got broker.I contacted on cm care for the issuance of new sim but i got shocked to know that the number is transfered to another person.My issue is
1.How can you transfer it without consuling me.
2 As i have paid for valadity which is till 2012.how can you deactivate my number.
I request you to kindly help me out to activate my new number.I shall be very thankful to you.
With Sincere Regards
Tarun Kumar
[protected]

I have been airtel customer for the past 3 years.
Always I think Airtel gives the best customer service. That why I also got Airtel Broadband connection too.
But, Now a days I have some problem with their service.
Without my request, they activate friends chat service and immediately charged Rs.30pm.I call to customer service and they said this service is activated becuase of your request. I said i dont need that service atall and request them to deactivate immediately.
They promissed to deactivate the service. But Again I charged Rs.30.
Again I call to Customer service, Again they give the promise.
Later I make a call to confirm the status, they said that the service still in active and again they give the promise to terminate.
After that I have charged Rs.10 for 10 days regarding this friends chat service. This time i got more angry and make a call to customer care and express my angry mind. They terminate the call.
After that they activate Hellotunes immediately and charged for Rs.10 for 10 days to revenge me.
If i not getting proper action I decide to go for Aircell now and shy to said as airtel customer.
Today most of the connections are closed because of poor service.

Sir,
i am vijaya deni working as a deputy jailor in central prison, visakhapatnam and using airtel prepaid connection with number [protected] for last 8 years. Recently on 20th december i have recharged with Rs.401/- for getting 1000 airtel to airtel minutes and 400 airtel to any GSM sms. i have received the above amount and using it. On the same day i have recieved a message from airtel that i have been given 30 airtel to airtel free minutes for using Rs.125/- talktime in one day as privilage on 22nd all of sudden my airtel to airtel balance of Rs.878/- has been cancelled and the message balance only remained. On 23rd december i have given a compliant at about 3.30 pm regarding my balance with request number [protected], the cse told that its not their duty and it is the duty of technical support people and they will call me and rectify the problem by 28th december. i gave another complaint on the same day with request number [protected]and the cse told the same story. On 24th december afternoon i received a call from tech support and they told my recharge details is not available with them and advised me to contact customer care once again. Then again i called the customer care and the cse has connected my call to the supervisor he told that my problem will be rectified by 29th december with request number[protected]. Then i kept silent till 29th and on 29th december at about 11-30am the cse mr.Jagajeevan babu with out listening to me he told that your problem will be rectified by 4 pm today and disconnected. i made 2 ,3 call s that day the response is same. Again at aroung 3 pm i received a call from tech support people and they promised that my problem will be rectified by 5 pm today. Then i waited till 7-30pm but nothing was done, again i made calls to customer care and spoke to mr. vinod, cse and he is not giving correct information i have requested him to transfer the call to his supervisor then mr. venkat, supervisor spoke to me and told that it will take another 48 hours and your need not call next time for this same problem and it will be rectified by 31st december with request number [protected]. but nothing was done. On 31st again i made calls to customer care and asked me to connect to the supervisor they just keeping on line for some time disconnecting the call. this was happend twice. Again and again i made calls to them then supervisor Srinivas came online and said that your was not rectified and it will take some more time and i have to wait till monday that is on 4.1.2010 then i requested to transfer my call to him manager then mr. pavan kumar, manager came in to line and told that your problem might have been cleared by this what happend i dont know i will check call you back and your problem will be rectified soon i will take this problem with highest priority. Then i have waited till 7-1-2010 because of my busy schedule and made call to customer care again and spoke to mr, suresh and and requested him to connect me to mr. pavan kumar, manager he kept me online for 15 minutes and disconnected the call. Again i made call and spoke to mr. kiran cse he also asked me to be online and connected to escavation manager shahin spoke to me and proper response was not there she simply told that your problem will be rectified and pavan kumar is not in the office and she told that she will get back to me by pavan kumar within half an hour. but till nothing was done. Hence i am forwarding this message for kind perusal and immediate action. Because of this i am unable to wish my friends and relatives for christmas and new year, and the validity of the recharge will alos expires by 19 th jan 2010. Hence i request to kindly take immediate action on airtel and to instruct them to solve my problem and extend the validity period from date of first compliant to date of rectification time (more than 15 days). That may be included in my validity of that recharge voucher.
Thanking you sir,
yours sincerely,
G.Vijaya Deni,
Deputy Jailor,
Central Prison,
Visakhapatnam.
mobile:[protected]
email. [protected]@yahoo.co.in
[protected]@yahoo.com

Hi Sir,

I have been charged with Rs 30 for Audio Movie pack which I have never subsrcibed for. It is not abt 30 Rs but airtel is giving me such services with out asking. Also when I tried to stop the service it is not reaching to the destination Via Online replies.

Also, whenever I try to Call up Call Centre, either there service is down or they are not able to find the details.

Please advise.

i have seen many times customer service of airtel is not upto the mark.on 8th Jan i was trying to send mms,but some how it was not sent may be because of network problem or any other reason.then when i checked my balance,it showed 20 Rupees deduction from main balance and when i tried to call customer care number,no option was available to customer care executive.this is something not acceptable from the company like Airtel.it was also happend earlier but i did not complain.now it is too much,so i had to complain.

Dear Sir/ Mam,

This is to inform you that me Mr. Vishwanath Roy gifted this no.([protected]) to my sister n she was using this no. since last 2 years, but have never faced this problem, of not receiving the Bill on time. But since last 10-11 mnths she is not getting the bills on time. We have complain abt the same many times to airtel, bt all in vain. Everytime they come up with a new excuse, but they admit thet the fault was 4m there side.
On the contrary still they were bothering my sister by calling up every day in every hr, inspite of our informing the same that we have not received the Bills n now we need a waiveoff of Late Bill Chrgs which is around Rs. 50-Rs75 per mnth.
But no action has been taken on the said. More over they have cancelled my registeration once b4 n even now. This cancellation was done two mnths back from date, n again today they came to my place with the oustanding. While conversation with them abt the same they are threatning me that if i dont make the payment of till date then sever action will be taken against me & now they are openly saying that what ever the reason of not receiving the Bills they dont care.
Hence, we humbly request you to kindly look into the matter & help us.

Regards,
Vishwanath Roy.

08/01/10.

I am from Chennai and a long time user for AIRTEL. Occasionally I have to visit Bangalore and so require national roaming. ie. I must be able to receive and make calls without interruption.

In the past, I had problems. Even though Airtel is a big national player with all India presence and in Karnataka too, I could not get the comnnection. When I took my complaint to the Airtel office in Malleswaram, they told me that I have to contact Chennai Airtel office. THIS IS THE FIRST COMPLAINT. ie. not responding to customer and disowning responsibility.

Yesterday (07/Jan), I had to be in Bangalore for a planned visit. So day before yesterday (06/Jan) I went to the local Airtel office - in Chennai, before my visit - to confirm that national roaming is available and I would have no problem. They confirmed that national roaming is available and I would have no problem. But the same problem occurs again. ie. no connection. It is very emabrressing and I lost time and opportunity. This is the second complaint. ie. PROMIING BUT NOT PROVIDING SERVICE IN OTHER STATES - WHEN OTHER PROVIDERS ARE ABLE TO DO SO.

End

my i.d no. is [protected] this set top box was installed in the month of oct. 2009 . Right from day of installation one or the other defects cropped up . Numerous complaints made to the local dealer were never attended to by the company"s engineers . On 24 of dec. a complaint was made to the company representative Mr. Bhagvat who promised to rectify the defect but till today nobody has turned up . A complaint was today launched with customer care cell of Airtel and assurance was given that the complaint would be rectified by 1600 Hrs today . Again no action has been taken which now forces me to take the matter to Consumer Forum at your costs and consequences arising there of shall entirely be the responsibility of Airtel DTH meanwhile i m throwing out this junk provided by the company.

Dear Sir/Madam,

I have Airtel Digital TV (DTH) connection. When I have taken the connection, I have subscribed the package 125+tax (South Value).

After 6 months without informing to the customer (me), they have changed to 325+tax (South Mega Plus package (come to know after discussing with the customer care service agent)). I recharged the my digital TV account 2 times with amount of 300. Within a month I received the message my account balance is low, then I verified and come to know that, they have changed my subscribed package without my knowledge.

I am facing different kind of issues with Airtel Digital TV (Some time not working at all), I complaint many times, it is not resolved properly.

I asked to connect to their manager, they are kept me to wait for long time(nearly 1 hour many times) after that no one will come over line or if some one in line, some irrelevant answers.

dear sir,
my name is achla singh n i use ur company airtel prepaid card. i have recharged my prepaid with Rs 225 isd low rates voucher but have not still got my balance. i have registered the complaint with customer care so many times but nothing has happened. my complaint no. is[protected]. i want my isd balance. its more than 2 weeks now but nothing has happened.

sir/mam
this is komal harchandani from jaipur. i have Airtell Braoadband Internet Connection . My complaint is that i received a call fromm Airtell Broadband Collection Departyment from mention number[protected] due to some reason i couldnt pay my bill which is 1162 Rs. so these people called me on 6th Jan 2010 at #.30 pm in afternoon and Mr. Natvar who works in Airtell spoke to me in a very bad manner and started shouting on me whereas i was talking to him very politelly and when i lost my patience i told him that kindly speak to me properly dont you have manners then he said that then why dont you guys pay your bills? we are not your servents. This is our job to speak to our customers like this so they pay the bills . And i didnt say no that i wont pay my bill i said yes i will pay but you send me your concern person to collect the money but he didnt listen to me and he was continously speaking false language to me
Kindly take this matter seriously and just need an apology call from that person and i will pay the bills.
My number is [protected].