Airtel Complaints & Reviews

We live in greater noida and running a small home office. we decide to take an internet connection with airtel. so we called from one advertise and advertise person was come from noida from some goodluck associates sector 18 Noida.

at the time of selling a connection he was agreed with our all conditions like connection will be active within 4 days and person( Amit Sharma ) will contact you.

we give him a cheque and BOOM... after this problems are arising like a bomb. after three days a phone call came from AIRTEL associate that you will use this connection at multiple P.C as you have are running a home office so you need to change your plan to commercial. where as i never mentioned to airtel that we will run this connection to either multiple PC or has a team at my home office.

I will do lots of call to them and finally we both are proposed that i can give you a written mail of that i will not use this connection to multiple PC( where as AIRTEL never limit the PC number for any of plan.) but after few hrs mr shrma called me and said "no issue sir you do not need to send any mail". on this i asked so when wiring can be done so he replied as soon sir as everything is clear.

today is the 5 day and i didn't heard from them and whenever i call them they simply replied... SIR THE PERSON WILL CALL YOU BEFORE ARRIVED TO YOUR PLACE..

After that i call to AIRTEL broadband customer care.. and three time they request to hold my phone and after that never comeback to me.

I am still waiting for the person or call from airtel broadband. so help me..
Is they really an airtel associate? or is this really an airtel service.

Vishal
[protected]

my no is[protected], i payed already on 19/08/2010, but not updated yet 31/8/2010 and my no is out of service from 3 days, can u tell me why not inform me. that u did't pay the bill yet, please disconnect my no. i don't want ur airtel no.

Hi Manoj

Hope you read Mr Manoj Kumar Command, He is quickly responded,

Letus hope your problem will be resolve . If it is not resolved you should contact Subi C John Nodal Officer Kerala Airtel[protected]

If you get any problem with Airtel Call Centre, Note thier name, and you didn't like thier tone you have the right to say tranfer this call to his/her Team leader/ Manager, He will take care of it. Also dont forget to collect your complaint Number.

yes friend in these days airtel costomer care is irrespective, when i call to ask about a offer, they dont give details and ask to call after sometime, , and the gprs speed in airtel nowadays is very very bad, , , , , ,
what happened to Airtel, , , , ,

sir iam using airtel prepaid sim connection no [protected]. Iam using Airtel GPRS service (Mobile Office) for the last 2 years, from starting itself the speed was very low but managable, but now it was very poor that i can not load pages, connection fails, very low speed and download not possible. i am recharging for 474 per every month, and i am getting 1 to 3 kbps speed its not able to load page and download not possible then whats use of spending this much amount of money for this network, and when trying to call custmur care they are not taking calls for the last 1month, what is this???/ please check the connection to this number, dont cheat customers...

who is the fast GPRS provider in kerala?????????????????


jaleel [protected]

more times ur company network doesn't works ...

hi, i am payel from vellore. even i am facing similar problem of company activating services without notice and deducting balance

Thanks! I was about to take irtel DTH. I will not take it now.

I am satish, using ur airtel company's prepaid connection with number[protected]. and i want to incoming and outgoing details for last two month. if possible as soon as early send me detail. thank you

before three months i have got a problem with ur service... tat is regarding the booster pack... from airtel i got an offer msg of booster pack... bt it dint activate properly for me (i.e) A-A- 10ps. but tey take 30ps for A-A... i called several times to ur customer care... bt tey are not responding me properly... After sometime they started blaming me tat i dint read the msg properly nu... i dint expect these kind of responses from ur service... really disappointed from ur srvice...

before three months i have got a problem with ur service... tat is regarding the booster pack... from airtel i got an offer msg of booster pack... bt it dint activate properly for me (i.e) A-A- 10ps. but tey take 30ps for A-A... i called several times to ur customer care... bt tey are not responding me properly... After sometime they started blaming me tat i dint read the msg properly nu... i dint expect these kind of responses from ur service... really disappointed from ur srvice...

My pre paid Mobile No. [protected] (New Delhi) was recharged for Rs 55 but still outgoing calls are not getting through and it says to be in grey period. Pl respond immedeately. My alternate No is [protected]

I have recharged my pre paid mobile connection No [protected] for Rs 55 but still outgoing mails are barred and says that the connection is in grey area. Pl respond immediately

I have recharged my mobile no.[protected] for Rs.444/- & Rs.333/- through ICICI Bank account no.[protected]. The following is the proof of my account debit. I got my mobile recharged for Rs.333/- only.

Detailed Statement


Account : [protected]
Statement Criteria : Date ranging from 31/12/2010 to 31/12/2010



Status as on : 03/01/2011



Sr No. Value
Date Transaction
Date Description Cheque No. Withdrawals Deposit Available Balance
1 31/12/2010 31/12/2010 BIL/[protected]/0108/[protected]/[protected] 333.00 42, 395.84
2 31/12/2010 31/12/2010 BIL/[protected]/0108/[protected]/[protected] 444.00 41, 951.84









But, I have not yet received the recharge for Rs.444/- nor I got the refund of Rs.444/-. I therefore request you to either recharge for Rs.444/- or refund the amount forthwith. Otherwise, I shall be constrained to resort to legal course of action as deemed fit entirely at your risk and cost. I hope you will avoid such unpleasantness.

Regards,
A.V. Vaikunta Srinivasan

hai sir? i have used two no! one is aitell! another one is aircel? aircell networks sending full talktime(eg :30=30 main account) but airtel sending offer like 111=111, 155=155. i Kindly request pls Offer a Double digiy no sir?
Thank You

I AM HOLDING A LIFE TIME VALIDITY PREPAID CONNECTION, WITH NUMBER [protected]. I HAVE RECIEVED A MESSAGE ON MY MOBILE FROM AD-650020, WHICH READS AS: "APKA AIRTEL FREEDOM PLAN EXPIRE HO RAHA HAI. AAJ HI Rs.28 SE RECHARGE KAREIN AUR 1 SAAL TAK AIRTEL NUMBER PAR 1P/SEC. AUR ANYA PAR 1.2P/SEC. CALL KAREIN"

ON GOING TO AIRTEL RETAIL SHOP FOR THE RECHARGE, THE MESSAGE RECEIVED ON MY MOBILE IS: "RECHARGE NOT SUCESSFUL ON YOUR MOBILE. TRANSACTION ID[protected] DATED 23.6.2011."

PLEASE ADVISE THAT DO I NEED/REQUIRE TO RECHARGE AT ALL, AS I AM LIFE TIME PREPAID SUBSCRIBER.

J.S.MEHTA

I LOOK FORWARD TO A RESPONSE FROM YOUR SIDE. PLEASE ADVISE IN CASE I NEED TO RECHARGE, HOW TO DO IT. AND IN CASE NOT REQUIRED WHY THIS MESSAGE WAS SENT TO ME ON MY MOBILE.

regarding recharge problem the amount we recharge, has taken fully from the phone the aircel calls are disturbing

i have been registered the dnd service on 20.11.2008, With reference number for registration is W[protected] . Till date am being disturbed by all types of promotional call so frequently i have called
several times customer care of air tel they only register my complaint but nothing has happened to
protract the issue. Is there any other way please guide me.

v kesavan Mobile no [protected]

Hi

I have the same problem as Avinash's. Iam receiving a call from this number[protected] every morning.But there is no voice. As soon as i receive the call, it is disconnected.

I request you either to help me find out the number and stop the calls or let me know how I can do it. Iam even prepared to go for a police complaint against this number/company for causing this disturbance and harrasement. My mobile number is [protected].

Hi

I also have the same problem. Iam receiving a call from phone number[protected] every day. But no response from the other side as soon as i receive the call, it is disconnected. I also tried calling on this no. but calls are not reaching to this no.

I request you either to help me find out the number and stop the calls or let me know how I can do it. My airtel mobile number is [protected], Ramesh Chand.

Thanks Manoj!

Hoping it would be resolved at the earliest.

Regards,
Kishor Felix

hi my name is sagar .i m a retailer .hving shop in pune .i hve done one topup of rs 50.i call to customer care .there told there will transfer reversal of rs 50 still taday i havent get any reversal.this show company is frod.the bastared company and the vast company in indaia .pls its my request to sell any airtel product .

Hi Rakesh/Airtel Support,

This is kishor again...

The concern is not fully resolved, Airtel had activated the number by giving a balance of 0.01 paise. The balance Amount of Rs. 383.43 which i had that was lost/taken away due to airtel's techinical problem is still not refunded. (For more details of the problem refer the above complaint)

It has been two months already, what is happening with the support activity? when will the taken away balance be refunded?

Please respond at the earliest.

My contact number is [protected]. you can contact me at this number.

I don't understand the purpose of sending my details to [protected]@airtel.in, because not sure how you will correlate this complaint with my address and contact.

Regards,
Kishor Felix.

Airtel Prepaid — unsatisfied service

I have received message from the AIRTEL (prepaid) company that I will get full talk time on every recharge of Rs32. But I am not getting the benefit to my number ([protected]) from this month after 4/3/2011.Again I have received the same message on 6/3/2011. After en quiring to service provider he told me that offer date has been expired on 28/2/2011. So I kindly request you to solve my problem as soon as possible

matka result

yes, its true. all airtel customer care reprasentatives are worest. they dont know any thing, but they are working in that place. they did not respond to our compliants just they chating with girls in customer care.

Most cheater company


Subject: Daily deduction of Rs 1 (Without any subscription or activation) on mob. no. [protected], [protected] & [protected]

Respected Sir,


I am your old customer. I am having 3 no’s sim cards o[censored]r company seeing AIRTEL is well reputed company. From 1st of Dec. I am having problem with your service. I am facing problem of daily deduction of Rs 1 from my balance without any subscription or activation. On 1 Dec. evening my balance was deducted Rs1 as I didn’t activated any service on my mobile. Immediately I send ‘STOP’ msg to 121, I received msg ‘combo sports’ service is activated on ur mob. which I never activated. Same day evening I discussed this matter with your customer executives senior. He assured me that my balance will be refunded back within four hours which is still not credited & also promised me that u will not find such services again on ur cell. But still it is going ….. & going……. on & my balance is deducting daily Rs1. Today also I talked with your customer executives but satisfactory reply not given by them & disconnecting line while talking.
Same problem happened with my other two mobiles. Without any activation & msgs u are deducting Rs 1 daily which is not tolerable. Daily I have to do same exercise to send messages to stop service. Now I am faded up on ur service. So I kindly request you to stop such services which are autoactivating (regarding this earlier I wrote to nodal officer & company) & refund me early as possible. Details are given below.

Mobile No. Loss ( Rs ) Date

[protected] 3 1st Dec to 4th Dec

[protected] 6 1st Dec to 7th Dec

[protected] 3 1st Dec to 4th Dec



Your co-operation is expected.


Thanking You

H. B. Mhatre

Dear Sir

Liac policy no.[protected] on 06 May 2009 I have send the application toLIC they are not responding.Please Please help me.

S S Phadke
Cell-[protected]

Airtel Prepaid — balance negative, no response from customer care

Dear sir/madam,

Today morning my balance suddenly went negative and when i tried to contact the customer care there was no response. I find this highly irresponsible on their part. Kindly resolve the matter as soon as possible.

sir i have lost 0ne rupees daily by company without any reasion .
i get the following msg after lost 1 rupees-:
thanks for using 1 subscription servicefrom airtel.you have been charged Re 1.
sir i want to stop this service..
i kindly requesting to you for stop this service..

AIRTEL AIRTEL Unwanted deduction of money from account
sir from the last few days the company is deducting my balance for various services for which i have not subscribed. and on calling to the customer care they are not giving any valid reason and proper reason for that. they have yet not returned my balance. n even now also i am getting messages My No: is [protected] I do not want to see such a mischievous acts any more Please . 543211 was the No from which today i.e.[protected] was the message and again immediately a message comes stating that Thanks for activation of hello tunes and if you wanted to deactivate the same a number was mentioned such as[protected] I deactivated the same with the said .[protected] but I have received a message such as YOUR REQUEST FOR DEACTIVATING IS STILL PENDING. I REQUEST THE AIRTEL TO KINDLY CREDIT THE AMOUNT WHICH WAS DEDUCTED FROM MY ACCOUNT AT THE EARLIEST.
[protected] KARNATAKA

hai sir i will get in sim 26122010i am proceed in correct id proofand photo
your in disconnect this sim card

airtel pre-paid — Prepaid to postpaid

I've given a request to airtel for converting my prepaid connection to post paid connection. They took Rs 300 from as charges for the same, gave an empty SIM, and said it will take 5 day for activation aftere address verification. Third day of submitting the application they came for verification, though I was not at home, they took info from the security and went. Now it is two months since I applied for conversion, and no progress in this regard. I visited airtel office 3 time in two months to check the status. My file is almost in dead state. Its just that I wasted time and paid their charges. Looks like the verification guy has to get signature from me. I suggested them that I can invite the guys for a tea at home, so that he makes his next visit with prior appointment. This reminds me of communist party policy, where they d not accept bribe and the work will remain stuck without progress. I'm not sure whether I'll visit their office to follow up on this, in case I do that, I'll try to bribe the Airtel official. though it is a private company, this is the best way to make things possible accepting the fact that I'm located in India.

AirTel — Migration from post paid to pre paid

I had requested your sevice centre at sec 4, dwarka, new delhi for disconnection of no [protected]on 20th july, 09.They advised to contact 121.I contacted 121 the same evening and talked to Ms Namrata, who suggested migration from post paid to prepaid, without any cost, as a better option which I agreed to, Ref. No.[protected], within 48 hrs.Finding no progress in the matter till 23rd, I again talked to 121 on 23rdJuly, ref no 22184885, and was given assurance of resolution of the problem in 48 hrs by sending Airtel, s rep for delivering pre paid sim card and collecting post paid sim from me.Since then there is no change in status, in spite of talking to 121 every alternate day and getting verbal assurances.This is disgusting for an organisation lie AIRTEL which claims to care customers better than the rest and calls for introspection and adopting earnest approach in attending to genuine problems of its customers rather than extendind lip services only thru reps like Namrata, Pooja Khurana, Kanika Mehra, Devinder Singh, Abhijit, Shailendra and others.

P.Swarup

AirTel — migration of prepaid to postpaid

Dear Sir,
This is to bring to your notice about my worst experience ever had. after a lot mails to the company & Customer care walk-in's at my area branch office & desperate calls to call centre executives nothing have solved my problem.even then waiting patiently for several months,i,ve decided to approach to consumer complaint cell
I hope now at least I will be justified. down below is my 1st complaint copy wrote to the company on 9th October 2009. and the same copy I am farwarding You for your kind persual.

Thanking You Sir,

Yours Sincerely,
P.Ravi Kumar Basu.

Hii,

My name is Ravi Kumar Basu.P, I am from visakhapatnam.i have a complaint regarding my connection for which your people have been trying to solve since 3 months (or might be acting to solve in front of me).which has not be solved till today i dont know weather you (Managers) are aware of this complaint or not ? or you are also not able to solve this problem and trying to act smart? dont just take this as a simple complaint, i want you people to respond on this..since you people are advertising your self (Airtel) as No.1 Net work in Andhra Pradesh.but a network which cannnot solve such a small issue..there is no point of saying the above its just to make your self satisfy but you also must know people will be laughing at you on such false statements.
As an esteemed customer of TATA INDICOM post paid user and prior to that HUTCH user i never faced this kind of problems. let me come to the point basicly i hate going to prepaid for getting recarged time to time & dont know when the balance go off..so, i only prefer for postpaid as per my new job and based on the users in my office i thought of changing my net work to Airtel from TaTa Indicom. and this is the biggest mistake i made. in the month of July'09 as i am in search of some kind of fancy no. i got this no. [protected] and after the confirmation from the dealer that a prepaid no. also can be converted to postpaid i bought this and with in a week time i've applied for migration to postpaid through wox communication, at R.T.C complex, Visakhapatnam. and the requirements along with a deposit of Rs.500/- has be collected by them on the same day stating that for migrating to postpaid it might take 7 to 10 days time. this happend on 06-07-09. After10 days people have come to my house for verification and they have completed thier part. since then i've been in touch with the people of wox communication, they just keep on postponing today, tomorrow and that month rolled away in the month of Aug 2nd week your people have sent me a dummy generated bill to my mailing address with out activating my postpaid sim. when i complained regarding this to the wox communiction dealer he said he will give a manager mobile no. and his name is mr. Srinivas he will be taking care of your problem. you dont belive he is least bothered about the customer problem and never he used to respond on phone and some time if i catch hold of him he just give some excuse and says that it will be solved by today night. this same answer has been repeted by him for more that 4,5 time. but there is no improvement in my problem.
Finally, i went to Airtel Customer care centre on 07-10-09 at Siripuram, Visakhapatnam. where i was asked to wait for more than 25min and sent to your Customer attendent, she heard the whole story and tryed to find out the problem making me sit infront of her fir another 20mins and finally said that there is no postpaid connection with my existing no.its a very silly answer i know that my mobile is in prepaid only and i didnt go to her for confirmation of my sim weather it belongs to prepaid or postpaid. i dont how you people recruit customer Care attendents who dont even understand wht kind of problem a customer is facing and wht solution should be given. and finally i have been given the customer complaint mail id.
This is the story of your net work, for which you people are boosting as No.1 conectivity and Network in Andhra Pradesh. iam really a fruuustaaatedddd..Customer. also iam very much sure i'll be come a hell for you if my problem is not sotted out. this is not threatning..for any good or bad now a days its become more simple to reach public..and i have my own way to solve my problem along with compensasion if you are not in a position to solve. this mail is for your intimation and also for my proof...
hopping a early and positive response from you for a smooth and better relation in future..

Thanks & Regards,

Ravi Kumar Basu.P
[protected]

AirTel — Prepaid to Postpaid migration

I had applied for conversion of my prepaid number to postpaid on 3rd November '2010 and it is yet to be converted. Despite repeated pleas with customer care executives, floor supervisors and the Airtel outlet incharge, where I had applied for the migration, all have failed to provide a solution or help me and get the job done. I am looking to lodge a formal complaint with the police regarding the same.

yes he is right.

Airtel — irresponsible by customer care.

I tryed to active GPRS on my mobil. I call 4 time to custmer care exu. But no responce that man. How can I belive on airte? My mobil no. [protected].

Airtel — automatic subscription of VAS

i am anup, mobile no:[protected] suffered the airtel pack of weekly cricket news from last 2 months although i have not be yet subscribed the service for the only asingle time. i found the airtel communication as the most worst service in all.

Operators should be punished and made to revert all these unauthorised subscriptions to the user. This cant be clubbed as just another a billing issue. It is breaking the rules of the industry and fleecing users.

Update: Today Airtel has billed me again for the comics - I have tried my best to unsubscribe. What can I DO??????

Airtel — charging for value added services without letting the consumer know of its price

Sir,
Airtel is providing certain value added services.I bought new Nokia mobile set and was trying to figure out as to what all facilities are available.I may have inadvertantly pressed a key which downloaded cricket t20 .Client gets SMS saying "thanks for downloaging cricket or office challenger etc etc.and you have been charged Rs 99/-.This happened twice with me.
I dont even remember/know as to when and what key was pressed by me .I was just scanning the keys on phone.
Airtel must incorporate a system of warning that if any one presses a key accidently or inadvertantly,he must get to know its price before finally deciding to download.It should warn clients like this one: "you are about to down load VAD costing Rs.99/- or whatever".In case you want to download press Y if not press N.
This will stop the harrasment of clients.
Regards,
BSRangi

AirTel — auto renewal of clubzone comic

i wanted to unsubscribe clubzone comic subscription service from airtel.For that i sent sms to "stop" to 121.the reply came as follows.-"kindly note there are no services active on your airtel number.To 'START' a service,SMS 'START' to 121"
my airtel number is [protected].

AirTel — subscription without my permission

Airtel subscribed me to FS-Airtel Music Portal subscription service,when i never ever subscribed to that service.i picked up one airtel's computerised call .After that only i automatically got subscribed to that service.Airtel is now deducing 1 rupee from my balance everyday and not only this,Airtel's message saying" Thanks for using FS-Airtel Music Portal Subscription service from Airtel.You have been charged Re.1." every night around 2am and 3am in night.i want to unsubscribe this service immediately.

AirTel — Subscription being done without your approval or our application

Hi am Faiyaz Khan, am an Airtel prepaid mobile subscriber, would like to lodge my complaint against the Airtel, my compliant is that without me having selected or opted for any of thier value added services like sports news,jokes, or now recently mobile radio, I get a message stating that " Thanks for subscribing Airtel Radio you have been charged Rs.10 for 10 mins of music for 10days", this is sheer day light robbery, and jus imagine the amount of money they might making by cheating people and so many subscribers like me, it must be in crores, and nobody can teach them a lesson since there wont be any proof if we have opted on a prepaid sim card, since there are no records for that technically, think it is high time we do something on this,since its not once it happens every 2 or 3 months that we are put onto something which we never opted and amount deducted automatically.

Dear Mr.Rakesh,
My email ID is [protected]@gmail.com and you can contact me on[protected], hoping eagerly to see what resolution would be provided...

Dear Mr.Rakesh,
Have seen it, apart from the above mail nothing is being done of the complaints against Airtel being listed here, and if the persons dont provide their contact no or id, you just state that no details were provided and close the complaint, and to top it would like to bring it to everyones notice that have got another shocker, i have been deducted Rs.30/- today stating that I have been renewed for Astrology updates, oh god this is too much, if you could do this to a lawyer, what is the condition, am now definitely file a complaint with the District forum over here, and see that to make Mr.Sunil Mittal a party to the complaint, its really too much now, Please take notice that if within 3 days if the entire amount of balance if not refunded to my cell No., then you all would be responsible for the costs and consequences that would follow including prosecution before the competent court of law...

Oh my god see the above response the company has given, I really dont believe it, these people are thinking that there is nobody to question them, it is high time now, need to teach these money savouring beasts a lesson...

Dear Concern i am not applying below VAS renewal then how you update this, please stop immidiatly.and please remove below email id its not my mail id, please update my email id and send all the mails on [protected]@balajisolutions.in

Regards
kulvinder

Thank you for renewing your subscription for which details are as follows:
Package : Airtel - Games on Demand Monthly
Subscription Type : Monthly
Price(INR) : 199.00
Renewal Date : 28-Jan-2011 12:00:00 AM
Next Renewal Date : 27-Feb-2011 12:00:00 AM
TransactionId : 412644SRT280111
User : Kulvinder Kaur Kalsi ([protected]@rediffmail.com)
We hope you are enjoying this product offering from Airtel.
Sincerely
Airtel Team