Airtel Complaints & Reviews

Respected Sir,

I am Sunita Sharma. Last week my mobile got stolen. Hence i transferred my number to a new SIM. the shopkeeper said it will be activated in 24-48 hrs. the shop is Mobile Store No. 165 A, Chennai road, Opp. to VIT, Katpadi Vellore 732007 (ph [protected], [protected]). Now even after one week my sim and number has not been activated. I have furnished all the identity proof required. My mobile number is [protected]. Kindly take action. my work is being delayed.

Sunita Sharma

plz sir i want my details of my number [protected] urgently

I have submitted Rs 750 for the Airtel broadband connection on Oct-21.
My form number is 1975994. Bharti is incapable of putting up broadband connection saying that they do not have free port in the switch.
Also till date, they have not returned my money back.
I have been in constant touch with their call centre Care NCR [Care.[protected]@airtel.in] which have filed number of complaints but are good for nothing.
Also I have been following the same with some Mr. Gajendra ([protected]) who is also not able to get me the refund though being appointed by Airtel for such cases.
I have contacted Mr. Archit ([protected]) who is also reluctant and sound incapable saying it is handled by third party and they have no control.
Apart from this, I get 15-20 calls everyday from Airtel asking " Sir you have applied for broadband connection etc etc) but they bunch o[censored]neducated people are not aware of their own incapabilities of port not being free.
When I complained same with Archit, he said that he can not do anything for this.

I am looking for the refund and action against everybody involved.

This complaint is regarding Airtel Postpaid sumber disconnection request submitted on September 30. My number was deativated next day itself. I settled all the bills 27th October but they never gave me a closure document, neither I was aware that I'll get such documnet until that time. Without my notice, AirTel activated my number somehow and the utilization was heavy in one day. I don't know who or how it got activated. I thrown this SIM card after cancelling my number. I've been asked for the usage now, which I never used. How AirTel can activate a number without our notification and how can they assign this numberto anybody else. Now, follow up call on bill collection has became torture for me. I sent all proofs to them, but there is now response at all from AirTel. I sent the cancellation acknowledgement copy to corporaterelations.[protected]@airtel.in and [protected]@airtel.in. I received a unique reference no.[protected]. I don't see any further action taken by AirTel and give any answer to me.

Subject:airtel employee making personal violation(snatching my mobile phone and using misbehaving words for without paying mobile call bills).


Ia m working as house wife in small town(Location:Karur).I got Sim card from airtel post paid for my cousin with my Permanent address.Becoz iam a regular customer and i have used your network with lot of airtel cards.My cousin used your network for long time but for particular month he fails to pay the money.Airtel Employee(Ranjith working under Ramesh Babu) came to my house and he asked me to pay for the money since my name and address is used for the Sim card.I told that sir,Within one or two days,I will pay the money,since my cousin using your provider.I informed to my cousin abt the situation.But he is in out of station.cousin told me soon he will pay the bill.But Ranjith(airtel Employee) came again and he used abusive words and snatched my mobile phone.I made a complaint to Police station regarding the situation.

Whether any rules are there,Mobile phone should be snatched for without paying call bills?.or else he might have given advocate notice. I gave assurance that my cousin will pay phone bills as soon as possible.But behavior of Airtel employee is a atrocious thing..Please check it out this issue.

Airtel-Prepaid Blacberry Activation.Please do not subscribe any plans at this moment.They are having some server issues and thousands of customers cheated there request for service subscription accepted and they are not able to use services.I will keep this forum updated when this get resolved for me.My 900 bucks gone and waiting for this up and running..cannot use email or blackberry app anything :-(.Nightmare experience w my first blackberry phone..

My son Vinay Shekar purchased AIR TEL Dish TV pack during month of April 2009. Since last One month we are experiencing problems as NO SIGNAL Error No. B001 is continuosly displayed.
After several complaints Ten days back one fellow from AIR TEL CUSTOMER CARE centre came stayed in our house Ten minutes
asked several questions. Then his mobile rang and he answered and told me that another customer waiting and went away. He never came back. On alternate day another person came and replaced set top box and said problem has been solved. My air tel dish TV worked for few days then same problem occurred.Before purchasing Air TEL dish TV I had high regard for AIR TEL. Now I can say even a neighbourhood mechanic is far better than air tel engineers. This type of worst service I have ever seen. I can say Air tel service is irresponible, arrogant, inordinate delay and incompetent. we regret having purchased Aior TEL dish TV..

I was on a plan of 1499 + taxes for a 512 kbps Internet connection. AIRTEL changed the tariff plan to 1099 and did not notify me at all. They continued charging a higher tariff from me for no extra benefit. My concern is in case a tariff plan is being changed, all customers on the higher tariff need to be brought down to the new revised lower tariff and be notified. This is daylight robbery and I request Legal Action to be taken against AIRTEL Broadband.

Dear sir,

i am an Aritel consumer Usha Mathur and i am holding three Airtel numbers i.e.[protected], [protected] and [protected] in CUG CORP 2005 Plan-Rj.
Previously i requested for ECS facility but later requested to stop the facility because i faced lots of inconvenience by Airtel. I called on 121 and 198 services and also sent a written application to stop ECS facility to Airtel.
Inspite of all my efforts company at one end getting payment by cheque and on the other end continuing ECS facility for the same bill.
As a result i am paying lots of bounce charge each time without any reason. i am also paying late fee charges also.
I request you to stop ECS Facility immediately.
Please respond me as earlier as possible

I a responsible customer and have a long relationship with this company. So i hope this time you will not let me down.

Thank you

Usha Mathur
[protected]

bank details :
Punjab National bank
Mansarowar Jaipur
Rajasthan(INDIA)

PLS DO NOT GO FOR AIRTEL BROAD CONNECTION-POOR POOR RESPONSE FROM EXCECUTIVES

This is sincere request to everyone across not go for AIRTEL BROAD BAND connection , i will share my experince here, the excecutive so callled Khande Rao-[protected] (one more person Ramesh-[protected] )was calling alteast 5 times a before the cheque was given, after he took the cheque from us , he is absconding!!!!no response from him..he had told that it will get connected within 3 days, untill we called them to know what is happing he never called and gave the status...so what is the neccessity of calling them as Airtel Excecutive!!!!
When we finally called Customer service of airtel they informed that due to technical reasons they are able give connections!!!!
what is the idea behind, they are just wanted money not the customers satisfaction
Both the excetutive will not pick up the calls when evere we call them,afetr rining for 10time they pickup the call to tell the story...If we call Khande Rao he will insist us to call Ramesh ...this was happing every day...
Now AIRTEL t want to return my cheque AFETR 15DAY, will they interest for that/????
How can they take money from us like this?
HOW CAN AIRTEL WOULD HAVE LIKE THESE POOR EXCECUTIVES

hi i am pravin patil, i have lost my airtel sim card, kindly block the number.

thank you.

pravin patil
[protected] /104/ 103

Dear Sir/Madam
First of all I am feeling very shame full after using airtel digital TV. Lots of time I face problems. And this time I feel, I should definitely go to consumer forum and press release.
I am Amit Swarnkar, my customer id is[protected] and my registered mobile number is [protected]. I recharged my digital TV account with 200 Rs on 30’th nov and till now I am not able to see TV. I.e. my services is not active I am getting error code 6
I called a several times on customer care to solve my problem but they people gives only the assurance and says switch on your digital TV for 45 minute, from last 14 days I calls on daily basis and I am doing same, customer care executive makes me fool.
I want, my services should be start as soon as possible and I want my money refund on my account which you are deducting on prodata basis from 1’st dec to till now.
I am not at all satisfied with airtel services.
Thanks & Regards
Amit Swarnkar([protected])

My Airtel Digital Tv services are disconnected even after recharging the account ([protected]) with Rs. 400/-. Since 3 weeks the services are not yet resumed and when I called customer care, The executive, Mr. Irfan talk for some time and passed the call to his floor supervisor Mr. Himanshu Dube, said my services will be renewed with in 8 hours. For further queries or complaints he assured that, I can call him directly by his name, but when I call customer care again, I am unable to contact the person. Please do the needful.

Dear Sir / Madam,
Reference : Airtel Post paid Connection : [protected] (Haldia) West Bengal,
Complaint :
For call cross connection (both way)
For call connection & silent after getting connected (both way)
I have made complain regarding above issues and I am having above problem last one year. I have changed mobile SIM also six months ago, still situation is same and I am being charged for your poor services.

What more to say you in a situation that caused an additional pain to me. I am not here to explain the foul game shown by Airtel. I took Airtel Postpaid connection just in a thought of receiving a better service and response from it, but it was my wrong perception because I have suffered a lot.I dont know how Airtel miserably failed to address the issue, which was brought to your notice time to time.


Regards,
Ritesh Kumar
+91-[protected]

A complaint was lodged with Airtel DTH, with the nodal officer in loop on the 27th of November 2009. This issue still remains open till date (14th December 2009).
Copying the mail I sent to Customer Care Airtel DTH, in this regard:

This is with reference to the mail I sent to the Customer care, Airtel DTH. I sent this mail on 27th November and am pasting below the contents of the same for your reference.

The original mail:

<<Hi,

I am a new Airtel DTH customer, My customer ID is: [protected]. I got my connection yesterday (26th November). The package that I had opted for was South super value, along with the package I opted for three specific top ups and one of the top ups I selected was: "English News Plus Aug-09(Upfront NRC Rs. 38.61) NRC "

This order was made at 1300 hours yesterday. I am assuming that NDTV 24x7 is part of the aforementioned package (I found this detail with the top up details and I confirmed it with two of your Customer service representatives), but I am sorry to state that till now I do not find the channel functional. Even a few calls to the helpline did not sort out the issue, all the representatives burrowed time from me (saying that it will be functional in 45 minutes). I got the other two top ups working fine from 1330 hours itself though.

This sort of service is least expected, if you are not in a position to get this issue resolved please let me know the escalation matrix present and I would take the matter up to the required authorities.

Do let me know you are looking for any other information from me, which is causing the delay in getting the issue resolved.>>

The follow up mail as escalation.

<<I had a service request number associated with the problem, that was 1544403. Later on I got a mail stating that the service request has been closed, (as the issue has been resolved). Though an acknowledgment from the Customer (in this case me) was never sent about the issue being resolved. I am facing the very same problem since 26th November.

The thing that worries me is the incompetence on display by both the Customer service agents as well as the technical team to IDENTIFY the problem and its cause at the first place. Time and again I have been instructed to follow same set of action (switch of STB and TV and then put it on) and time and again I have been given commitments of issue getting resolved in 45 mins or 1 hour. I even had a representative (one Mr Muneer, who claims to be a support engineer from Airtel) who visited my place to take stock of the situation. Based on his findings it is purely a Customer care problem and not a technical issue and he cannot do anything about it. The Customer care department fails to own up the problem and furthermore they take courage is closing off the issue without even bothering to know anything from the Customer.

The Customer Care executives with whom I have talked all this while, have failed to get me connected to any higher authorities. For me this is not a case of losing out some money or not been able to watch channels of my liking. Rather it is the awareness about the pathetic state of Customer Service provided. I am wondering how you could solve a problem without IDENTIFYING the problem at the first place, the representatives with whom I have interacted have failed miserably to identify why the problem is happening at the first place.

Since 26th it has been 6 days and nothing has changed actually in terms of the problem I am facing. All the interactions I have had has failed to give me any confidence of the issue getting resolved either. I have been an Airtel Customer since last 6 years (with post paid mobile) and also Broadband (last 1 year). Never did I face such a team of incompetent representatives. Rather than owning the issue, people are more interested in putting it over to some other team/department. Online technical guys complain about something wrong with the signal, the technical service engineers claim it to be completely Customer care issue (issue with the way the top-up was ordered) and the Customer care people have still not figured out where to pass the ball on to. Subsequently, you have one very dissatisfied and dejected Customer.

Just thought it would be worthwhile to keep you informed.>>

Mail from the nodal officer, Airtel DTH, dated November 30 2009:

<<Dear Mr. Dominic


Thank you for writing to Airtel digital TV.

This is with reference to your e-mail regarding unable to view the channel issue of Airtel Digital TV.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that, your complaint has been registered and the reference number for the same is 1553115 and the concerned department is currently working on the resolution of the same. We shall revert to you within 5 working days.


Your Nodal Complaint No. 32308571

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.


Assuring you the best of our services,

Regards

Nodal Officer
Airtel digital TV >>

I would be more than happy to provide any further details from my end for this case. I feel that the Customer has been taken for a ride and there is no responsibility shown or owned by Airtel DTH in this regard.

Thanks,
Jolly Dominic

Airtel is sending false SMes from 54321 stating that "Thanks for downloading ...." and "You have been charged Rs. ...". In November month i got these SMSs and complaint to customer care, they said now we can't do anything, please wait for bill generation. In Bill also i was charged around Rs. 400 for such SMSes.
Then i complaint again, they said they will investigate and after investigating again they said these download were from your mobile only. Even though my mobile is used single handedly by me, there was no such download was made.
[Req Nos[protected],[protected]]
Now, in december again i started getting these SMSes. I am waiting for universal no scheme to come back so that i can switch from fake Airtel. Even though i am customer from 5 years they dont listen.

I have a preapaid airtel mobile connection bearing number [protected] which was barred by the mobile service provider (airtel). Even after paying recharge for activation amount of Rs.29/- and talktime of Rs.222/- vide transaction ID numbers: [protected] & [protected] on 13th December, 2009 I am still getting the voice mail that my connection is barred.
Kindly activiate my connection.

I put top up(Serial No:[protected],14 digit code [protected]) on 12 Dec 2009 evening on my card no [protected] ( LIFE TIME SCHEME PREPAID CARD purchased in June 2007 ) and my validity got WRONGLY MIGRATED from 31 JUNE 2021 to FEB 2011.

It has been 3 years IT WAS SHOWING JUNE 2021.

The customer care excs. told me that it will be fixed in 24 hrs.But still it is showing the WRONG VALIDITY.

They are NOT PICKING THE PHONE when I am trying to contact them thru 121(toll free no).They are putting me on recording WHICH ASK TO SEND SMS.

I talked SUNDAY EVENING to SOMAN and his senior AJAY MENDE who misleaded me giving wrong comitment that it will be fixed in 4 hrs.

This migration is AGAINST THE LAW and the SCHEME they had offered to their CUSTOMERS.

TOP DOES NOT AFFECT VALIDITY.So, I want my VALIDITYshould be RESTORED to JUNE 2021.

WHY A CUSTOMER SUBJECTED TO HARASSMENT IF TRY TO TOPUP THE CARD.

I request the company to look into the matter or else the matter will be forwarded to the TRAI for necessary action

Address of company:Bharti Airtel Ltd,Vega Center,A-Building,FP-401,Survey No. 710,Shankar Seth Road,Swargate,Pune-411 037


regds

Ritesh
[protected]

Dear Sir/ Madam,

I am Airtel Postpaid Customer having Mobile Number: [protected] and IMEI number of Handset Motorola V8 is [protected]. Since 12 December 2009 Evening handset is showing "Unregistered SIM" message and no network is available. After Primary Check found that problem persists due to IMEI number validation. So, i want to know the way to register SIM and access Airtel Services on said Handset.

Regards
Chirag