Airtel Complaints & Reviews

Hi,

I have been using two Airtel Post paid numbers - [protected] and [protected].
I have disconnected [protected] & coverted the number [protected] to Prepaid
long back due to Poor Customer Service of Airtel. There are refund amounts
on these two numbers that Airtel has to Owe me.

Number [protected] - Refund Amount Rs. 900.45
Number [protected] - Refund Amount Rs. 674.

I have been following up with Airtel for the past two months to get back my
refund amounts. But im not getting any response from Airtel.

As per Airtel, they have sent me cheque for the number [protected] and the details are as below.

Cheque number : 55977
Refund amount : Rs.900.45 -
Bank name : HDFC bank
Cheque date : 22 09 09
Courier name : Xpress courier
Received by : Mr. Shakthi(Relation)
Received on : 14/10/09
Delivered by-NEIGHBOUR-Xpress Deliveries.

When i contected the Courier Service , they told me that they have sent the cheques back to Airtel. Also i have never received my refund amount of Rs.674 for the number [protected].

I contacted Airtel so many times and they tell me that they cannot send me the refund amounts again.

Please help me in this regard.

Thanks,

Ganesh Pathan,
Chennai.

Dear Sir/Ma'am,

I have been continuously informing airtel customer service about the change of my residential address which has now been updated in your records.

I also complained about not receiving my bills at my residential address. A few days back I received a sms stating that the duplicate bill had been delivered on my new residential address.

I even got a call from your end to confirm the same. I replied back that I had not received any bill on my new address since I've shifted here from 4th September'09.

I was promised that a duplicate would be delivered to me withion 2-3 days. But till now the bill has not come.

Today I received a message from your end stating that the bill has been received my one Mr.Vijay at my residence.

I want to clearly inform that there is no Mr.Vijay at my residnece and that the bill has not been delivered to my residence.

It is therefore requested to kindly send my bills to my correct residential address on timew for me to effect payment.

An early action from your end is warranted.

Thanking You,

Yours Sincerely,

Nitin Behl.

Madam/Sir

airtel company is full of thieves and cheater. I am extremely sorry to let you know that on 21/12/2009 I have purchased a economy package of Rs 1750. their representative called me and promised me to install the unit on 22/12/2009 at 9 AM in the morning. They haven't done their job. they have looted the money therefor it is my job to run after them for their kind consideration. With this package I shall get the one Holiday package of Goa for the 3 days & 2 Nights absolutely free of cost and that too without any hidden cost, the company also promised for this. The number mentioned bellow contacted me[protected],[protected],[protected]. This is Airtel the cheater, looter, thieves etc. I want your reply.
Customer ID No [protected] of airtel
Jayant Kumar Mukherjee
Meghnath Saha Abasan
SINP Housing complex -II
GL Block
Sector G
ECADP
Kolkata 700107
Phone [protected]

Hi

This is bring to your notice that despite assurances and even after inclusion of my number – [protected] – in NDNC, I still am receiving unsolicited calls and SMS’s from unwanted sources.

My first call was given in the month of Oct and 45 days thereafter I was assured, starting 3rd Dec 2009, I will not receive any UCC from within or outside your operators.

There was no response to this and I again made a call last week to check the status where in I was again assured that this would be looked into.

Some of the numbers from who I receive UCC despite warning them are –

UNSOLICITED calls from these numbers

[protected] (unnecessary repeated calls)
[protected] (unnecessary repeated calls)
[protected] – Kotak Mahindra
[protected]
[protected]
[protected]
[protected]


UNSOLICITED SMS’s from these numbers

[protected]
[protected]
[protected]
[protected]
[protected]

I am totally dissatisfied with manner that this issue has been treated with no proper response from your representatives. IF THIS IS NOT RESOLVED I WILL TAKE THIS TO TELECOM REGULATORY AUTHORITIES WITHOUT ANY CONSIDERATION AND WILL ALSO DISCONNECT FROM YOUR SERVICE.

I NEED NO FURTHER ASSURANCE BUT ACTION.

got a promotion sms of the new billing plan. opted for turbo249 and got a confirmation through sms and phone saying that the plan will be effective next billing cycle i.e. billing from 11/12/09. but when asked over phone on 11/12 night through customer care they said it is yet to be activated then have been following up with customer care but one by one confirming over phone but not done yet. when we approached airtel showroom, the executive said it can be done only from next billing cycle i.e. 11/01/10 which i don't need. i felt it is a better plan for me as i am travelling and need to make a lot of STD calls this month. but it is really paining that nobody takes care and no reply to my e-mail sent to 121 taken care. kindly look in to this complaint and revert. i would be ever grateful as i need this to be effected immediately. i will be staying in chennai till jan'10 and will be in kerala. i may need this no. for many reasons for atleast six months. it is easier for me to go in for new connection with any operator as all the mobile operators are offering many useful user friendly plans with easy tariff. for certain personal reasons, i need this no. for some time. I have taken this postpaid mobile connection in January 2002.

i recharged following ,

Exact amount of recharge Rs77.A2A CALLS(STD+LOCAL)@50P MIN.OTHER(STD+LOCAL)@60P .MIN for 3 months
Exact date and time of recharge 15.09.09. 04:05:06PM
Exact transaction ID[protected]
after a month
.the message came on 15/10/09 saying
FULL TALK TIME ON RCHG WITH RS.77+1YR VALIDITY.TRFF BNFT IMEDTLY.A2A CALLS(STD+LOCAL)@50P MIN.OTHER(STD+LOCAL)@60P .MIN.CALL 12131(FREE)
SENDER AX-VALIDITY
TIME 02:51:42 20 10 09
BY USING 12131
I RECHARGED RS.77.SAME DAY. for extending to 1 yr.after giving frequent complaint & enqury they refusing this inf &
now the operator chrging local Rs.1re/min& StD Rs.1.50/min.saying ur plan is this.whicj i never chosen even my prior plan is below.
but prior to this (15/09/09)my plan was ,i recharged RS 198 on 17/07/09 iD:[protected] this scheme is all STD & LOCAL 0.5p for 1 year.
i kindly request to take action against operator to retreive my plan local & std 0.5P scheme.&not to be done other customers

I have been harassed by Airtel for getting my Rs. 6000.00 refunded which I had paid to activate my International roaming. I had paid this amount in August end and when I returned back I requested to cancel this service and asked Airtel to refund this amount back to me. However, after waiting for 45 days when I called back the Airtel call center, they told me that they have not received any deposit for activating my international roaming 1) I have the receipt of the transaction that I made 2) My international roaming was active while I was abroad. - is it possible for them to activate this service without the deposit? The call center people took the details of my account and the receipt that I had got. After furnishing the details I was told that the amount will be refunded back to my account. The next call that I got was surprising. They told me that the amount is now credited into my account. This is just 4 days ago. And the service is activated. I then went to the Airtel office where I had deposited the amount and they told me that the amount is now reflecting in my account. And will make arrangements for depositing the amount in my account within 7 days. I submitted the letter and the cheque details the next day. After waiting for 3 days when I called them again they told me a different story. Now it will take another 45 days to get my money refunded. I was furious and called up the Yeshwanthpur Airtel office where I had deposited the money. They are telling me that they are busy and will call me back..... The story still continues. I am not bothered about my 6000.00 now but want to teach them a lesson so that this does not repeat again. Please suggest Airtel Rs. 6000.00 that I had paid in Yeshwanthpur Airtel office has

have land line connection of Airtel. Last month I received bill No.[protected]for Rs. 550/- to be payale by 05.12.2009.




I made payment to the company using my SBI Internet banking account on 05.12.2009.




The detail as given in my statement with SBI showing payment on 05.12.2009 is given below.




05-Dec-2009
(05-Dec-2009) TO TRANSFER
AIRTEL Payments MSBI[protected]IG13992275 TRANSFER TO [protected] 550.00




The statement clearly shows that the amount is credited to the account of Airtel on 05.12.2009 for Rs. 550/- and credited to account No. [protected].




For the last one week I have been receiving telephonic calls from the company that my bill is outstanding. I have mailed to the company regarding payments made by me. They have not bothered to verify their accounts and continue to harass me by making frequent calls reminding me of payment. If they can just look into there account they will come to know that I have paid my bill.
Company is just ignoring my request and presurising me to make the payment.




Now the company has raised bill on me showing the previous balance outstanding and has also claimed penalty also. Comapny seems to be bent upon not to address the issue.




I have even requested the company to disconnect my telephone connection and colect the insument but they are not responidng.




Please use your good office to redress my complaint for which I shall be immensely thankful to you.

Respected Sir/Madam,

I am terribly disturbed by the Ad SMS's sent on my Airtel Postpaid no [protected].

When I spoke to Mr Koushik (Customer care executive) on 121 he said these vendors is sending the SMS by hit and trial method and neither we have provided the subscribers number nor we can stop it, and suggested me to activate DO NOT CALL. and also he said that it will take 45 days time to activate.

My complaint is it really that the subscribers nos are not sent by Airtel and if not then from where these vendors derive authority for sending SMSs every now and then.

The list of sms which I got presently are as follows:

From Advertised for Contact No. Address

BA Bhajnlal Tata Sky [protected]/ 42A, Shakespeare Sarani
[protected] kolkata 700 017
LM Vayu Seva Vayu seva [protected]
[protected]
TA ESHAA MTS [protected]/
[protected]
TA Saras09 Saras Mela Karunamoyi Mela Ground
Salt Lake Kolkata
AK Offers Pantaloons
TA Airtel Airtel Digital TV [protected]
RM ICICI ICICI Lombard
AK Cricket *646*605#
Regards

Sir / Madam
this is to bring in your notice that i use a postpaid connection of airtel having no [protected] (User rajeev Bhatt) for the period of 2 year and pay bill in time amount 0 to 7800 max use but when i check there was debited in every bill any smc scheme charge amount 160, 250, 90 in many bills i inform to customer care in this regard time to time they commeted we will disconnect this service but not deactivate the service and again debited same charge in my bill i tell to him to closem my no or recalculate my bill and i will pay correct bill but they not take it seriously and not disconnect my service and send bill to deopsit timely as my previous payment history the have my limit of 19000 nineteen thousand
due to not recd correct and amidmended bill i not deposited bill they dactivated my no then i again send many emails i have record there is such a email matter pasted with this email when i send email i recd a call from thair collection dept to settel bill in 1500 i was agree that time i requested to give me written settelment letter or new bill wher you credited excess charges but they was not agree to do this i was disappointed to see this and i return from his daryaganj outlet now i am receving daily basis phone calls from his lower what ever he is telling to deposited 3675 in thair account without any letter with throughts of penalty of rs 16000 i inform to customercare in this regard but no response getting finally i am sending my complant to you please look at the matte and guide me accoud this matter i recd an call from mob no [protected]


with thanks and regards
rajeev bhatt
[protected]



Today your advocate again calling me still you not give any reply soon

Thanks


From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, December 18, 2009 2:30 PM
To: [protected]@smcindiaonline.com
Subject: Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: EXTRA CHARGE IN BILL [|BAL|[protected]|[protected]|]
Date: 18/12/2009 02:31:41 PM
From: [protected]@smcindiaonline.com
To: [protected]@airtelindia.com
Message body:

AS per my previous emails I received a call from your concern advocate name sameer yadav having mob no [protected] regarding settle and payment of the bill of amount 5040 and settle or pay amount 3675 and also he give threats to come court or penalty or Rs 16000 (sixteen thousand) this is way to mental harassment to me as per previous telephonic discuss with your collection dept Ms Pooja has commited to settle in 1500 actual payment of the bill but due to your airtel outlet Daryaganj delhi ther rejected request then I never recd any call or other instruction till date only today morning I recd this call this is clearly indication that you want to mental harassment to me I am going consumer court regard this matter because fault was form your side excess bill debited to me many time I call in customer care also send many time emails you can see records I have all records of sanded email and reply form your side now this is to inform you now this is out of control that¿s why I am looking for consumer court in this regard I many time write about this matter no one take it seriously also action was taken by your customer Rajeev Bhatt only on one give me positive response



Therefore you are requested to look at the matter and fwd this to your legal dept I am seriously taking this matter in legal manners

Details of excess bill and payment of bill is saved in my file



Thanks





From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday August 19 2009 6:49 PM
To: [protected]@smcindiaonline.com
Subject: Re: EXTRA CHARGE IN BILL [ BAL [protected][protected] ]



Dear Mr. Bhatt

Thank you for contacting Airtel.

We understand from your previous interaction dated 19 08 2009 you have expressed concern over Late payment fee charges towards your bill for your Airtel number [protected].

We apologize for th inconvenience caused to you.

We would like to inform you that As per service request number 22317713 late fee charged from the month June till August is valid and correct. Hence we are unable to reverse the charges for the same.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Krishna S
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@smcindiaonline.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:21:41
Subject: Re: EXTRA CHARGE IN BILL [ BAL [protected][protected] ]

I know that you are unable to reverse late fee charge the reason for not paying bill was wrong bill amount from 2007 was wrongly debited around 2200 but when I check my bill this was not a valid service value added service charge why you have debited such charge well you are unable to reverse the charge I am unable to pay your bill now please don t make any call and emails now this was last change to improve your mistake till time I was cool but not now tomorrow before I will take new connection may be airtel no ok bye

don t call me again fwd this email to all your concern dept


----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@smcindiaonline.com
Sent: Wednesday August 19 2009 4:59 PM
Subject: Re: EXTRA CHARGE IN BILL [ BAL [protected][protected] ]

Dear Mr. Bhatt

Thank you for contacting Airtel.

We understand from your previous interaction dated 19 08 2009 you have expressed concern over Late payment fee charges towards your bill for your Airtel number 995
....Rest of the message is truncated.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

In case of the above I had informed Airtel for safe custody of my mobile number registered in Pune circle for 12 months.
After coming back in my circle I went to Airtel customer service center to enquire about the number and reconnection.
However without even confirming the name in which the number is registered they told me that the number is active and in some ones name, even without checking if it was in my name or not.
I sent a mail to the nodal officer but I did not receive any reply from them.
I have sent the mail to the appellate authority and am waiting for their reply.

AIRTEL IS NO MORE A NUMBER 1 SERVICE PROVIDER, THERE ARE FAR MORE BETTER SERVICE PROVIDERS IN THE COUNTRY 'CAUSE THEY CARE AND ATLEAST REPLY TO THEIR CUSTOMER'S MAILS!!

Sir I am Sanchari Biswas, Last few weeks [protected] this number is disturbing me day and night with rubbish words. due to that I have kept my mobile switch off.
Sir plz. if you kindly send me the details of the mentioned number, I shall be ever oblige to you.
Thank you
Shanchari Biswas

Hi,


I am Mahesh Nadar, working for Reliance Industries Ltd since september 2007. My mobile number is [protected].


My SIM card got de-activated without any prior intimation on 9th Dec 2009.

When I had called customer care on 121, I got a reply saying that my address proof is missing and my SIM will be activated within 4 hours of submitting the same.Were you people sleeping for two tears.???Why should i suffer for the mistakes of airtel.correct me if I am wrong,According to me,phone bills are considered as a address proof.I am getting my airtel bills on this address for two years and now suddenly my services are barred.Airtel is supposed to solve this problem by themselves.On the contrary they are playing hide and seek with me.

The customer care executive had given me address of Khopoli Airtel gallery for the purpose. When I reached there, i found no such Airtel gallery existing there. Second time I was directed to go to Bhiwandi, there the shopkeeper told me he had stopped his shop as an Airtel gallery since last 6 months.


Now, I had submitted my address proof at Pune finally on 16th DEC. When I had called 121 as my SIM is not activated yet, the person named Sudarshan now requested me to go there again and submit a 'Subscriber Enrolment form'.


My phone has been active since sept 2007. I had been paying bills directed at this address since then. I want to know, could you people, who send me n number of promotional SMS to activate Hello tunes etc have not sent me an SMS to submit address proof???????


Now, please guide me regarding the exact procedure to get my SIM restarted (If it really will or no) and time required for the same.



Kindly inform me regarding further procedure ASAP.







Thanks and Regards,
Mahesh

I have a post paid mobile phone connection of Airlel. This company is billing Rs. 30 as value added services from more than a year. After getting bill I called every month to wave off these charges of Value added Services and got a massage of waiver. Today I again received a bill with Rs. 30 as Valued added service. When a Called at 121 and talked with Mr.s Chetan on 20.12.2009 at about 1.46 pm, he checked my a/c and informed that the company activated Airtel Radio service on your mobile with your request and when I informed taht I did not activate any such service, he bahaved rudly and refused to send my request for waiver.

I request u to kindly look into the matter and get the waiver and if possible penalise the service provider so that they did not do this with other mobile users.


thaking u.


yours truly

Ashok Kumar Pilot
[protected]

SIR MY MOBILE NO. IS [protected] my balance is being deducted and from my 100mb also deducted many times when i use internet on my pc but no problem on mobile usage before 8am according to the 94 rs internet there should be free 75mb browsing between 12am to 8am . recently on 17/12/2009 when i was browsing internet on pc at 7am they deducted 6.30rs. from my account after that it was free browsing till 75mb.In this way frommy 100mb free mb usage quota they had deducted nearly 90mb wrongly i.e.before completion of 75mb quota along with that they deducted nearly 15rs .my internet plan is only working free before 8am when balance is 0.if any balance is there it was deducted .

on 18 dec,09 at 11 30 pm at night i recieved a message from airtel that is ,You have been charged rs.30 and rs.15 for hello tunes.but i never selected any hello tune for my mobile.airtel senior department executives are illitrate. they entertain a customer as if customer is a begger.worst connection in my lifetime i got is airtel worst.My no.is [protected] in which airtel is creating new harassments for me.day 2 day.

COMPLAINT : A/c No.[protected], Mob. No. [protected]

Dear Sir / Madam,

I wish to bring forward a complaint to you regarding my mobile connection for mobile number [protected], A/c No.[protected].

I wanted to change the plan for my mobile from Airtel Jackpot 249 plan to Airtel Turbo 299 Plan which i am unable to do so after repeated calls and complaints.

Whenevr i call the customer care i get the same response that my number is not searchable to them, not even my account number is searchable to them so they are not able to change my plan.

Even after repeated complaints and calls the only thing i get to know is that there willbe a Manager who shall be calling back to me, which eventually never happens.

The last 3 calls that i did on 17th Dec and 18th Dec, i was attened by Sahil, Gaurav and Charu from the Delhi(NCR) call center and all three assured me that my problem will be fixed and there will be a manager callback which i never get.

I and my entire family have been with Airtel for last 10 years ever since their introduction days. I have 5 numbers at my house with Airtel and i am very happy to receive good services from Airtel in the past. The current scenario makes me rethink about the customer service of Airtel and day by day makes me to lose faith out of Airtel.

Also, whenever i try to login to www.airtel.in with my userid and pwd, after successful login, i always see a message on the screen "Unable to retrieve data, please try again later". This is happeneing for last 3 months.

The kind of service i am getting currenlty from Airtel is forcing me to re-think of my business relationship with Airtel. I am sorry to say if this remains the case then i shall move out of Airtel with all the numbers that i have for my family.

I request you to get this sorted out:-
1. Change in my Bill Plan to Airtel 299 Turbo Plan
2. Enabling my Page and details on www.airtel.in


If i do not get a response from Airtel within next 24 hrs i shall deemly treat that Airtel is not interested in attending its key customers anymore and as a good citizen and abiding by the law i shall forcibiliy seek assistance from the Consumer Court to resolve this at the earnest.

Looking forward to hear back from you.

Regards,
Mahadevan

(Copy of orignal complaint)
SIR,

I BOUGHT A SIM FROM YOUR OUTLET NAMELY RATAN SHREE COMM. 309, PUSHP VIHAR APPT., RANJEET HANUMAN ROAD ,INDORE WITH FOLLOWING DETAILS:
SIM NO.:H[protected]-133-1
MOB. NO.:[protected]
DATE:16/11/'09

I SUBMITTED MY DRVING LICENCE FOR PHOTO ID & ADD. PROOF ALONG WITH 1 PHOTO AT THE TIME OF PURCHASE.

I RCIEVED A SMS ON THIS NO. THAT MY OUTGOING & INCOMING SERVICES HAVE BEEN ABOLISHED. ON 21/11/'09.

ON 22/11/'09, I AGAIN SUBMITTED XEROX OF DRIVING LICENCE ,ALONG WITH COPY OF MY PAN CARD & 1 PHOTO.ON THAT EVE,MY SERVICES WERE BEGINNED.

ON 27/11/'09 EVE, MY ALL SERVICES WERE AGAIN BLOCKED WITHOUT ANY PRIOR NOTICE.WHEN I ASKED YOUR EXECUTIVE ON 28/11/'09 AT 2.00 P.M., THEY REPLIED THAT DOCUMENTS ARE NOT VERIFYING.WHEN I ASKED FORCEFULLY THAT I HAVE SUBMITTED THEM TWICE, HE REPLIED THAT YOUR SERVICES WILL BE RESUMED AFTER 4 HRS.

IN THEE EVE OF 28/11/'09, MY OUTGOING SERVICES WERE STARTED, BUT THEY SAID INCOMING FACILITY WILL BE RESUMED TILL 2ND OF DEC. WHEN I QUESTIONED THAT WHAT'S THE REASON, THEN THEY REPLIED THAT THEY ARE UNABLE TO ANSWER.

PLEASE DO TELL ME:
1. HAVE I DONE ANY MISTAKE BY BUYING AIRTEL SIM?
2. WHO IS RESPONSIBLE FOR BLOCKING MY SIM EVEN AFTER SUBMITTING REQD. DOCUMENTS TWICE?
3. WHO IS RESPONSIBLE FOR MENTAL HARASSMENT & FINANCIAL LOSSES?
4. SHALL I PUT THIS MATTER IN TO CONSUMER FORUM?

WAITING FOR REPLY....

Rajendra Holani

Received SMS from SMS regarding talk time of Rs 88 after recharge of Rs.88. But when I recharged for Rs 88. git talktime of Rs, 77 only. SMS which is received from airtel is misleading or wrong SMS. Company is giving incorrect infromation as well as incomplete information to the consumers and net net they are cheating the customers.
Before this also, I got SMS from airtel stating the talk time of Rs. 50 after recharge of Rs 64 and will get the benifit new second rate i.e. 1 paisa per second.
After recharge I got Rs. 00.00 talk time. I have the same SMS for your reference, if needed.
I request to look into this matter as we are saving our paisa and company is taking unnecessary charges from us.

My number is [protected] and I got a msg from airtel about some bolly subscription.i never clicked subscribe but airtel started charging me rs.10.I dont want this service and i never used it plz unsuscribe this service from my number.I didnt find any unsuscribe link on that site.