Airtel Complaints & Reviews

TO: M/s Bharti Airtel Limited 184 Okhala Industrial Area Phase-1 New Delhi - 110020

I request for the Migration from Postpaid to Prepaid for my Airtel number [protected] on 26.10.2009. I have cleared billed and unbilled amount of Rs. 585.00 as advised by Airtel Relationship Centre on 04.11.2009 and submit the following documents at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095 on same day i.e. 04.11.2009.

1. Prepaid Enrollment form
2. Voter card for Address proof
3. ID card for Photo ID proof
4. 1 Passport size photo
5. Pan Card

But till date my no. not trasfer in to prepaid connection, Whether you assured me that Postpaid number will be transferred to Prepaid within 48 hours of receiving my documents.

On 23.11.2009 I have deposit billed and unbilled amount of Rs. 642.50 as advised by Airtel Representative on Phone.


I hope you will appreciate my request and do the needful at the earliest.



Thanking you



Yours truly





Rakesh Pokhariyal

P-4 A-4

Dilshad Garden

Delhi -110095

Mobile no. [protected]

I had raised a request # 26345794 on 11th of Nov 2009. My request is based on a assurance of the customer care representative. The customer care rep had assured me that he was raising the request in high priority and it will definitely get resolved by 18th of Nov.Today, it is 24th of nov,09 and till now my request is not resolved. I called up customer care multiple times, they said they have sent the mail to the zonal office and are waiting for the zonal office to approve my request. I'm surprised that , I am being harassed in this way after using airtel broadband, airtell connection for the last 5 years. I got the airtel nodal manager number, whose phone is constantly engaged. Please resolve my request, otherwise , I will be forced to move my broadband connection to another provider.

Regards,
Sanal

I am using airtel prepaid no. since last year oct.
In last month on 28 oct 09 I have recharge Rs.70 for lower the STD call rate in which All std no. other than Airtel cab be call at 0.60 paise and on Airtel it charges 0.50 paise.
This month nov'09 I have recvd call from Airtel customer care that recharge with Rs43 for lifetime validity and on 21st nov 09 I have made recharge of same but at same time they Stop my last months facility that is Rs.70 of lower std call rates. Then on 23rd nov 09 I call customer care and ask for same .He reply me that i[censored] change plan then existing plan will be stop but I told him that u must tell me at the time of giving call for rs43 plan u were hide this thing from me and I had lost my plan.
so this services r made in such manner that i[censored] have to increase validity u have bare a LOSS.
But they should think I m increasing my validity that means I want ur services for further period that I want to remain ur customer but They do not bother about existing customers.They simply repling sorry we cant help u in this matter.This things r not good as per my view.

Hi,

Thanks for your wonderful service, and now I would like to cancel my airtel land line and broadband [protected] . Here are the reasons

a) Airtel was unable to shift my line to the new address I have requested. When I bought the line they told me that I can able to shift the line in two or three days after I get the connectivity, But still now there are no resolution

b) I am a bsnl user, when I bought the airtel they said there is an offer that you can get double the speed if you are switching from bsnl, Later on I realize that the offer is only for 6 months then after that I will be getting the 256kbps plan speed. This is totally un fair because the agency people didn't tell me the information

c) I am sick and tired of calling customer care services, here is the story from last Friday (times are approximate)

Nov 20th 2009, Friday @ 8:00 AM
"Hello My name is Jeyanthi, How may I assist you ? "

Hi I am Navas, I would like to shift my line to the new address. She verified all the details and she told me that

"Oh, I am sorry sir, the system was down right now, The request will be placed in one hour, "

Nov 20th 2009, Friday @ 11:00 AM

"Hello My name is XXXXXX, How may I assist you ? "

Hi I am Navas, I would like to shift my line to the new address, I have placed a request can you please very it?

"Sorry sir, we don't have any request, would you like to give a request now ?"

Yes

She verified all the info and said

"Sorry sir, your profile have not updated yet, Please send a mail to care.[protected]@airtel.in"

Then I sent an email to the address and the email came back to me saying that

"Number is incorrect, we couldn't Identify your account in the system"

Nov 20th 2009, Friday @ 3:00 PM

"Hello My name is Bindu, How may I assist you ? " (She is a supervisor)

I explained my hole problem. She created me a ticket number (I don't remember the number) and finally said

"Ok sir, I understand your problem, for some reason since you have a new account we couldn't identify your profile, so I request you to go to the near by Airtel service center and give a shifting request manually and your ticket will be resolved before saturday 5:30 PM or before we made the ticket as high priority"

and then I went to the Anna Nagar center and tried for a shifting then, I got the final answer saying

"It will take one month to create your profile, so please try after one month and they also said we can not help you directly, get the agency help"

And when I tried the agency help, they said they will get back to me and they never showed up and the airtel high priority ticket also which was supposed to be resolved on Saturday 5:30 PM

d) For some reason my modem got reset and when I tried the customer care, they couldn't even tell me my correct password is.

So I am frustrated enough with my Wonderfull high speed useless Airtel connection and I request for the cancellation and refund my install cost Rs 500. If it was not happened in a week then I will sure go to my lawyer and consumer court

I am very happy with BSNL service, they took care of the shifting problem in a couple of hours on Firday itself.

The Agency number is [protected]

Please don't call me and do not waste my time on convincing me.

Thank You
One unhappy customer in 10 million Customer (Probably they are all unhappy)

cell no. [protected]belongs to me . for last two months i am getting messages of spicy jokes and funny jokes which is not relevant to me. it disturbs me as well as it creats nusence to me.
i tried to contact Airtel 121 to unsubscribe this service after great difficulty able to connect . then i hv told to unsubscribe by sending message . but it failed. and wasted my time and money.
I am really getting frustrated with this type of service. also it also deducts my charges.

I hope with this complaint i will get some results in my favour. If not then will have no option but to go for drastic action against airtel.


Airtel Customer for last 6years.

i have recieved a sms "congratulations!your mobile no has won you $1 million USD.to claim E-mail:your full name/mobile no, to [protected]@live.com"

i am a digital tv customer my C I D [protected]
JIS TIME BARIS HOTI HAI TV PER PROGRAM NAHI CHALTE HAI.............

to:
[protected]@airtelindia.com, nodalofficer.[protected]@airtel.in

subject:
500/500 talk time, not working as sent in TEXT msg...

I am not sure, who is reading this, but this is one of the silly or rather poor experience I came across while using AIRTEL. I got an SMS with full talk time on 500 rs recharge. I did recharge myself on line and it did not give me full money (as expected). I got balance of 453/- something. Now I called upon one of your customer care (121 - aap ki kahi bhi kabhi bhi kam nahin karne vali service),after 1 hour of attempt, when I got hold of Reshma, she told me, its not for on line recharge, I said, the SMS did not say either its not for on line or off line, she says, normal customers do not know about on line / PC recharge so we cant help.

Now, I don't care about my 50 bucks, as you guys can add a couple of figures in Ur foolish balance sheet, but this is not proper answer. At least you guys either should send in TEXT that "not for on line" OR something, "we may fool you if did on line" OR you guys should credit me my 50 bucks back.

I am leaving it up to you smarties!

Anybody can reach me on given details...

Mehul Trivedi
[protected]@gmail.com
+91.999.875.1555

Got a postpaid connection on last week of August (Just 3 months back). Suddenly on Nov 17th my cell phone got switched off and i found out that there is something wrong with my SIM card only. It was not working in any other mobile and some other SIM card worked very well in my phone. Hence went to an Airtel outlet in Electronics city. They asked me to pay Rs.50 for the SIM replacement, however I was not sure why should I pay, since the SIM is only faulty, which was their product. Left with no other option but to buy for Rs.50. I have been told that activating will take 2 hours. However till now the same is not activated eventhough it crossed 3 whole days. Called Airtel customer care for 5 times, but in vain. Had a function on 22nd Nov. Have missed so many important calls.

My airtel subscirber prepaid mobile number is.[protected]. I have not subscribed for any jokes. I am often distrubed by your SMS jokes for which I am being charged also @ Rs.1/- every time. I can send you as many jokes as you want by book loads for free. So I request you to avoid this pestering.

I Mr. K.V Subbarao Holding a Airtel Pre paid connection from 2003 November. 2 years back I have shifted to SUNDER NAGAR near ESI Hyderabad. From 2007 onwards I am unable to get Airtel signal s to my apartment. This was informed to Airtel customer complaints n no times. But they didn’t take any action on this .When I try to log a complaint they are not taking the complaint also.DONT BELIVE AIRTEL SIGNAL in HYDERABAD.

Dear Sir/Madam
My self Syed Faraz H. Zaidi Using Airtel Post Paid connection Mob. No. [protected] from 03/10/09. Before this date this No. was prepaid and that time this No. convert in to postpaid my prepaid account balance was around Rs 300, and at that time you did say to me that Rs 300 will be reduce from my post paid bill, I have get two bill and also have complain for that but this money not reduce in any bill.
So plz tell me how much time will you take for that problem

Thx & Reg
Syed Faraz H. Zaidi
Mob- [protected]

Need details of my call (No.[protected]for last 4 month.
Sir, My self Mrutyunjaya Mishra from Dunguripali Subarnapur Orissa & m a Airtel Prepaid User bearing mobile No [protected]. Please be kind to me and send me the details call list & others paid service used by me during last 4 month(To day 22.11.2009) to the below address.
To,
MRUTYUNJAYA MISHRA
DUNGURIPALI
SUBARNAPUR
ORISSA
INDIA (767023)
Mob[protected].
e_mail : - [protected]@yahoo.co.in

hello,
I KAMAVARAPU RAVIKANT of bilaspur chhattisgarh has paid an amount of Rs 3030 for the broadband connection.I have taken a half yearly plan.After the payment the airtel Officers does not analyse the location that whether feasibility is available or not they transfered my amount to bhopal office.Why should i wait for my money without any connection provided to me by airtel.Now they are saying that amount will be refunded in 15 to 20 days.Already 10 days are over after the payment.So i kindly request you to refund my amount as early as possible.
thank you

Dear All,

My name Nijroop Tripathi i submit complain before one week ago but problem is still now .no one care my problem. so many reminder & complain after that my sim was active now.i received welcome letter send by airtel company on my local address on 20-11-09 . on 21-11-09 i received a SMS thru AD-Service," Kindly note we are unable to veify your billing address. to enjoy continued services on your mobile.contact the dealer form where you have taken the connection." then i meet local counter where i purchase a sim card.those person says i have no right to solve your problem kindly contuct airtel authorised dealer in Gurgaon.
Then i contact thru phone local dealer regarding my outgoing call stop.he says i check & revert you but still now problem are same no one contact me personly & thru phone.after that i call airtel customer service #121 talk to care person after long verification process he says your form & relevant documents not received that why your number has outgoing call services stop.
Kindly confirm how can possible with out submit all my relevant document my sim was start,i have complete all relevent formalties two times & complet all verification process & already received welcome letter by Airtel. by problem is still now.my previous mail already attach with this mail
kindly look after the issue.please do the need full.
Thanks & Regads,
Nijroop Tripathi,
H.No.617,Sector-23,
Gurgaon-122016
#[protected]

[protected] Forwarded message[protected]
From: <[protected]@airtelindia.com>
Date: Sun, Nov 15, 2009 at 11:45 AM
Subject: Acknowledgement Mail.
To: [protected]@gmail.com


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Complain again Post paid connection not active last 24 x 5 days.
Date: 15/11/2009 11:50:36 AM
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Message body:

Dear Sir Madam

I have purchased Airtel Express Postpaid SIM no.[protected] on[protected] and this SIM was not activated till now.[protected].11:00 AM). I have purchase this connection from my neareast Airtel Counter Name Sakshi Communication Shop No.87 Sec-23 HUDA Market Near Josan Pet care Gurgaon.

Many time i follow-up your Airtel Counter Mr.Ankit Bajaj Mobile No.[protected] Airtel Form Care person Mobile no.[protected].but no one responding me i have already paid Rs.500 - all require paper.than i follow-up every time he says Ho jaye ga wait kariya airtel operation say nahi ho raha hai.

Further please note that I am your old customer my local (Kanpur) mobile no.[protected] i have two reliance no.so that i face a ploblem since 5 days.


All your add says your mobile connection will be active with in 24 hours but still i have completed
24 x 5 hours.so that s i can take some leagel action again your company Counter.because no one care responce again customer.

Kindly clarify active my mobile no.[protected].and also tell me your direct customer care manager name number.thru mail but currently i have no mobile no in NCR.that why i can face a lots of problem.

Thanking you.

Regards

Nijroop Tripathi.

([protected] [protected] [protected])


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Thanks Regards

Nijroop Tripathi
#[protected]



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Thanks & Regards,

Nijroop Tripathi
#[protected]

Sir, my kindly request that please unsub a wap service of wap actress pack belongs to bollywood diva subscription. There is a message come from 58888 on my mobile that your wap actress of the day will be renewed on[protected]. For unsub click here http://203.199.70.160/site/t.jsp?i=739 when i try to go this page it was completly blank. I also record a complaint to BSNL custmer care for unsub this service, but they didn't solve it. In 2-3 times of week i loss 20-30 rupees from my balance because one time charge is 10/- rupees. There is message come on my mobile from[protected] that your sub wap actress pack is successfully renewed on[protected]. Your total cost is 10/- rupees. Please solve my problem immediatly. My mobile no is [protected].

Dear Airtel

Since more than a month I am facing a problem of delivery of SMSes. Please note the following
it says me
"Message Sent".
"Amount" is deducted

But no delivery report and sms shows pending. Resending too is of no use.

I have tried changing message sending profile settings but this too is of no use.

I hope you will understand the problem and will try to rectify it immedietly .

Another problem is of CCE , these days i do not get to reach to CC exec to talk. Please look into this matter too.

This is Abdul wahab hashmi basically i am from neemuch(m.p.).i would like to say that i have problem for contact the airtel customer care.i call to 121 or other no. of customer care of airtel but customer care excutive doesn't attain my call. This always say me that massege to write airtel at 121.i have discuss my problem to customer care by other airtel no for many times.but he doesn't resolve my problem.he tell me that this is automatic problem but i am waited for resolution. But i have n't receive any type of resolution by airtel. My airtel no. is [protected].this no. resister to my father mr. Abdul sattar hashmi addres-370,parsi mohall,taigore marg,neemuch(m.p.)
So i am requesting to u please resolve my problem.so i am grateful to u.

sir
today one message came thank you for using(alert services,alert)subscription service on airtel stk you've been charged rs.7 it happened many times in this month my no. is [protected] i am a student please concern this complaint take the necessary measures i called costumer service he told to do something . many times i have got messages from customer care that you have not subscribed anything. But still message are coming and money is is charged.

My name is Khem Chand. I have purchased the above product with a plan of Rs. 399/- from
Bharti Airtel Limited,
1, Fauji Complex above Excise & Taxation Office,
Sai Road, Baddi, Distt. Solan, Himachal Pradesh

I am using this product and continuously facing very slow speed and problem with network. the dealer told me that its speed is much better than Tata Indicom plug-to-surf wiz. But It has not been upto my expectations. Now, I am feeling like cheated. I even talked to the dealer but he didn't give me any satisfactory answer. What should i do now? If it is returnable with cash back, I want to give it back to the dealer.
waiting for an immediate and satisfactory response,


Khem Chand
Ph. No. - [protected], [protected]