Airtel Complaints & Reviews

DEAR SIR,
I WANT TO INFORM YOU THAT I [censored]ANSHU BAUDH HAVE A SIRTEL GSM MOBILE CONNECTION. THE AIRTEL CONNECTION NO. IS [protected]. ON MY SIM SOME BOLLYWOOD SERVICE ARE ACTIVATED.I DONT GIVE U THE MORE INFORMATION ABOUT THE SERVICE PROPERLY. WHEN I PUT THE BALANCE IN ON NO. THE MONEY IS DETECTED BY AIRTEL ACTIVATED SERVICE.
THE SERVICE IS NOT STOP BY YOUR "STOP&START" SERVICE. SO PLEASE STOP THE THAT SERVICE FORM MY AIRTEL GSM NO. AS SOON AS POSSIBLE.
THANK YOU.

Respected Sir/ Madam,

i'm Evelyn, working in a private company. For the past 1 week i am geeting annoying calls from [protected]. Im getting missed calls and stupid irritating messages... it would be of a great help, i[censored] consider this mgs as a serious issues and send me the details of the person belonging to this numb. my e-mail id is [protected]@yahoo.co.in.
thank you.

After all my afforts to stop the Promo. SMS on my phone, From Airtel side it has deactivated the services of my mobile No. [protected].It was a trouble of Billing also, has a GPRS Extra charges.

Thanks for a nice support.These are the services of Airtel.



P.S.Tyagi
[protected]

----- Forwarded by PS Tyagi/HO/havells on 11/27/2009 03:50 PM -----
PS Tyagi/HO/havells
10/20/2009 09:17 AM
To
"TRAI OFFICE (MN DIV)" <trai.[protected]@gmail.com>
cc
Ambar.[protected]@airtel.in, Airtel.[protected]@airtel.in
Subject
Re: Fwd: Consumer Complaint





Dear Sir,

Iam not able to understand the given attached sheet. in this sheet the detail is not correct.



Regards,
P.S.Tyagi
[protected]



"TRAI OFFICE (MN DIV)" <trai.[protected]@gmail.com>
10/16/2009 04:07 PM
To
ps.[protected]@havells.com
cc

Subject
Fwd: Consumer Complaint








[protected] Forwarded message[protected]
From: Ambar.[protected]@airtel.in <Ambar.[protected]@airtel.in>
Date: Sep 29, 2009 7:02 PM
Subject: RE: Consumer Complaint
To: trai.[protected]@gmail.com
Cc: Airtel.[protected]@airtel.in

Dear Sir,
Attached is the complaints log for the requested number
 
 
From: TRAI OFFICE (MN DIV) <trai.[protected]@gmail.com> [mailto:TRAI OFFICE (MN DIV) <trai.[protected]@gmail.com>]
Sent: 23 September 2009 13:24
To: lmbar.[protected]@airtel.in
Cc: Airtel.[protected]@airtel.in
Subject: Fwd: Consumer Complaint
 
 
No. 109-3/2009-MN(Vol.IV)/         &nbs...⇄ Dated: 23.9.2009.
To
Shri Amber Narula
Nodal Officer (UCC)
M/s Bharti Airtel Ltd.,
amber.[protected]@airtel.in
Subject:          Consumer Complaint.
Subject:          UCC Complaints by P.S. Tyagi (Number [protected]).
 
TRAI has received a complaint from Shri P.S. Tyagi (copy enclosed0 regarding receipt o[censored]CC Calls/SMSs on his mobile number [protected] even after registration in NDNC Registry. In his complaint, the complainant had mentioned that he made many complaints to Airtel.
 
2.In view of the above, you are requested to intimate the action taken by you to the complainant under intimation to TRAI, at the earliest but not later than 5.10.2009.
 
 
(Sanjeev Gupta)
Joint Advisor (MN)
tyle='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:6.0pt;margin-le...⇄

[protected] Forwarded message[protected]
From: PS Tyagi <PS.[protected]@havells.com>
Date: Sep 19, 2009 3:53 PM
Subject: Re: Consumer Complaint
To: "TRAI OFFICE (MN DIV)" <trai.[protected]@gmail.com>

Sir,

I had made a complaint to my service provider "AIRTEL" for :
1. Soft lab P.Ltd.Tel.[protected]-Get 20Pages Dynamic website for your
business....... From ID-Website on 20.05.2009 at 16.47.
2.Unitech Tel. [protected] - An investment opportunity after a long
time.........From TA-Lowrates on 15.06.2009 at 11.26
3.BPTP parkland fbd. Tel.[protected] - BPTP nresents 3B/R -20
Lacs............ from BPTP  on 21.06.2009 at 16.19
4.SRS fbd. Tel.[protected] - Guranted Max.Discount on SRS 3Room...........
From TM-Go direct on 23.06.2009 at 14:33
5.Sauna slim Belt Tel.[protected] - Reduce your weight
5-10Kg.............From[protected]  on 24.06.2009 at 10:45
6.By 1Lakh sms  Tel.[protected] - Buy sms & get free 50K Data
...........FromTA- Send sms on 25.06.2009 at 13:42
7.......Same........Tel.[protected]  -................Same as
above.....................from TA -send sms on 29.06.2009 at 12:49
8.Sauna slim Belt Tel.[protected],[protected]-Reduce your weight
5-10Kg........from[protected] on 01.07.2009 at 16:08
9.Yesh Prop. Tel.[protected],[protected] - SRS present independent-
..........From MD - Yesh prop on 02.07.2009 at 15.51
Complaint Ref. No.of AIRTEL 22042761 dt.02.07.2009 at 16.08. for resolving
up to
10.Yashvi advisory services P.Ltd. 9el.Manoj.[protected],Loans for car
,Bussiness.......From MD- Yashvi on 02.07.2009 at 16:15
11.SRS     Tel [protected]  Realestate  ........................From THE
Deal  on 04.07.2009 at 12:38
12. Tel.[protected] From TA-Send sms  on 04.07.2009 at 17:22
13.BPTP  Tel[protected]   from TA -PP on 05.07.2009 at 20:19
14.SMS to 54999 From AD -Inv. Clnc. on 06.07.2009 at 19.38
Complaint Ref. No.of AIRTEL 93465589 Dt.07.07.2009 at 10.10
Complaint Ref. No.of AIRTEL 22090603  Dt.08.07.2009 at 18.04

Other so many sms also in my phone which has similar promotional activity.
From airtel i have recd.so many calls but every time the rep. says that we
are working on it , Due to late activity of TRAI it is pending.


Pls help me to stop this type of Promotional Massage on My >hone
No.[protected].


Regards,
P.S.Tyagi
[protected]

respected sir, i 'm a neurosurgeon and working in a medical college. i have three airtel connection by my name from last five years. i'm depositing my bill regularly. fromm last few monts,my monthly post pauid bill was high as per my expections. i inquired from airtel exchange,yhey said " i have changed my plan that i want to pay for all messages that were free of cot to me for last five years."" after this rubbish explanations, i ytried to convert my post pain connnection to prepaid connection as my number of patients would be suffered otherwise. but your Cheema Chowk branch ,Ludhiana has harased me alot again. their mismanagement ,poor hospitality, ignoranat behaviour has given me a bad experience.kindly take a strict action against this branch so that you donot lose a number of customers

Sir/Madam,
This is to inform that am Using Airtel Service since 5 to 6 years.. Based in Nasik.
Frequently am facing problem in Network Range not avail.

Am working in VE Commercial Vehicles Limited. There are more than 1000 peoples are using Airtel service.

Need support to serve better to our customers.

Dear sir,


My name is praveen,and i hold airtel prepaid connection,and my no: is [protected] . i have been recieving jokes through SMS everyday from 5432101 . I don't want any message strictly from 5432101 regarding fashion tips ,spicy jokes or any thing else. I am trying to stop this service from many days I spoke to many customer executives on Air tel but no one helped me out to unsubscribe this service. Daily 1Rs. is deducted from my account please help me out to stop this service as soon as possible and get all my balance back.It is very very sad that air tel (Which is considered to be one of the best mobile service provider in India ) is gaining profits in such a pathetic way by tricking their valuable customers ..


Yours Truly,
Praveen

This is in the regard of converting running Airtel connection (i.e.[protected] into CUG connection with the plan of RS. 499/-. We have already taken four CUG connections with the name of Genius Publications. The numbers are [protected], [protected], [protected] and [protected]. We have already made a complaint regarding this many times. I have requested for this on 20th July’09 but we did not get any response from AIRTEL side. This number is still chargeable when we are making call from CUG numbers.
Mr. Trilok from which we have taken this CUG connection is not giving any response from the last 5 months. He is working in INDIRA BAZAR Airtel Shoppe. Now we would not pay any amount if again it would be chargeable.

Now please have a look over this matter ASAP.

sir,
I Ramesh Babu R M Employee of Bharti Airtel Service Ltd, Emp code- 36482, dept- BCC, Location- Hubli. Cost center- Karnataka, DOB[protected], Date of joining- 01/03/2007. PF No- HR/GGN/10693/010000.
Sir it is long pending Amount, So kindly check the complaint & infrom me.

Thanking You,
Yours Sincerely
RameshBabu R M.

I have taken two prepaid mobile nos from Ijaz Ahmad saying that he is an airtel executive from Malad Branch on 22.11.2009 and still on date no card is active. His mobile no. is [protected]. He is from Appco Marketing , 304 Rajasthan Bldg, Patanwala Compound, LBS Ghatkopar(W). He has cheated me charging Rs. 599/card and now he is not picking up my call as he is not an Authorised Airtel Executine along with sealed Bharti Airtel ID Card.

Hi,

I'm Abdul Rahman Mohammad, Airtel mobile post paid customer since 1.8 Yrs.
I'm the victim of Airtel Fraud and lost almost everything except life.

This is because,
Aitel is not at all bother about the customer security.
Customer data and his calling information can very very easily shared to any body at any time by the airtel staff for the sake of some bribe.

The most IMP thing:

AIRTEL STAFF CAN SHARE CUSTOMER INFO TO ANY BODY AND THERE IS NO TRACE MECHANISM AT AIRTEL TO FIND WHO SHARED CUSTOMER INFO THE UN-AUTHORIZED PERSON.

My Case:
My Contact details and My billing Address and My Calling Numbers and Call timings ...etc all together with Itemized bill information is shared to other person without my knowledge.

I always receive my monthly itemized bill though mail and I got same for the month July.
But Another (original bill) copy of the same bill is issued to other person without my knowledge.

It is not like he stolen my login and password. As I didn't shared with any body.
The other person knows only my number and got my itemized bill printout in his hand.
I shocked....!!! .
I Called Airtel customer care 121, found an irresponsible answer.
The answer is, we don't know how the information shared, may be you shared the password and other than this it is not possible.
How can I make them understand that I didn't shared the password as I too didn't remember or keep it, I will get new password every time I login and delete the password sms.
He also told strongly that there is no way to trace who login to which number from their staff.

The other person proudly boasting and shouting he have such links with airtel that he can grab any body's information at any time if he is an Airtel customer.

What a great challenge towards poor Airtel security......!!!!!

The only chance is he (the other person) moves very very close with Airtel staff. Im confident that the Airtel staff missused their logins.They got my information through their logins as they authorized and shared it to the other person.

Bad luck is Airtel does not have any tracing mechanism to their staff logins. So They can very easily share any information to any body.

My Num: [protected].
Bill no: 62067418
Relation ship Num #[protected]
Bill date: [protected]
Bill Period : 08-jun-2009 to 07-July-2009.

Any how I decided to give off to Airtel, and In life never ever use poor secure Airtel products.

Please at least try to trace out and take appropriate action against the staff who shared the information, at least if you cannot secure the information.

Thanks&Regards,
Abdul Rahman Mohammad.

My friend is using airtel post paid connection for quite long period and he was satisfied with the service but last few months he face issue with the service.His no.([protected]).Whenever someone call him, it is always found out of range or not reachable or directly disconnected .He raised so many complaints regarding the same by calling custumer care executive .But it was not actioned yet.The purpose of having mobile is to reach the person in urgency.But because of this network issue, if he is nearer to the person who is calling him, the caller would get only not reachable voice message.Please action on this as soon as possible

Thanks,
Valar

My customer ID is[protected], I am really astonish regarding the unprofessional service from Airtel Digital TV, my set top box was dead on 21st November 2009 and I raised a complaint in customer care on 21st November 2009 and my complaint no’s is 1524255,1514820 till today no one has turned up to my house to check what has happened exactly and while calling and calling again and again I am getting non sense answers from customer care that set top box adapter are not in stock, when you all are starting such business firstly you have to take care of customer service and complaints or otherwise stop this business refund customer money so that customer could go to some other excellent and branded (TATA sky, Dish TV etc..) service provider and enjoy whatever he has spend, you all are not suppose to spend our hardened money in advertisement to make false business you can pay lot of money to film stars for your advertisement and you don’t have device to keep in stock , I am really pissed off due to such ill-mannered service and dirty management.

my number [protected] was continuosly having serious disorders since its installation jan..2009.Most of the time my net remaind out of order.No body usually picks up local airtel office phone. i have frequently lodged complaints with their local enginers or so as Mr. Tajinder ji and mr. Manveer ji and at 121.Even at the time of installation i had problem with p.c secure.in the end i have to sort out pc secure complaint by paying to private softvare person.even sometimes our complaint was not properly registered.in the month of september2009 . Ihad problem of NET DISCONTINUDE.ALMOST DAILY.MOST OF THR TIME WHEN PHONE WAS ALSO NOT WORKING WE HAVE PROBLEM TO LODGE THE COMPLAINT.AIRTEL PERSONS SHOWED THEIR INABILITY TO DIGNOSE THE PROBLEM.With my repeted requests in sep.2009 and Oct 2009,i requested 121 customer care exicutieves that plz see if you are unable to provide me unintrupted promised quality service then plz cancel my number [protected],AS I GOT THIS NUMBER FOR FREE OF MONTHLY RENTAL WITH AIRTEL BROADBAND.,and plz compenset me for the month of sep BROADBAND BILL .We ARE LIABLE TO PAY IF WE ARE GETTING THE PROPER SERVICES FROM THE SERVICE PROVIDER.Our bussiness and reputation bore a GREAT LOSS due to daily FRIQUENT NET DISCONTINATION.Anybody can varify my complaint and request of compensation of bill by looking at my complaint record .Inspite of my repeted requests they didnot cancel my number. MY LAST CANCELATION AND REPORTING CONTINUED ERROR IN AIRTEL SERVICES FOR LAST ONE MONTH WAS ON OCTOBER14 ,2009,VIA COMPLAINT NO.836989.
NOW MY REQUEST IS---- NOT TO HARRASE ME BY SENDING ME THE BILLS FOR THE SERVICES YOU HAVE NOT PROVIDED ME. AIRTELL IS STILL SENDING ME THE BILLS. NEITHER FOR INTERNET OR FOR LANDLINE.THANKS ,HOPE THE AIRTEL AUTHORITIES WILL HEAR.My family is using more than 20 airtel mobile numbers.But an Airtel landline dissatisfied customer.pooja mobile[protected].HOPE TO GET A REPLY.

Dear Sir,

I am using Airtel Prepaid number for the past 2 years.

For the last 3 days I have been charged Re.1 for the Jokes Service. (23,24,25/Nov/2009)

I had not subscribed for any of the services. When I called up customer care to know about the details, the response from customer case executive was not good.

He told me that, it has been activated through OBD. But I dint accept any service from OBD, usually disconnect whenever i get a OBD call without hearing.

You could think that this case usually happens as subscriber says he has not activated, even if he activated himself.

If I accept that this service is activated through OBD; as per TRAI guidelines dated 4th September 2009, the subscriber cannot be charged unless the operator receives consent from subscriber via telephone/fax/E-mail/SMS.

But no consent was received from me.

I am not giving this complaint because I have lost Rs.3, its because it hurts many low balance subscribers.

Many subscribers get frustated and switch out from Airtel.

Such OBD compliants happens mainly in Caller Tunes.

I need proper explanation on OBD activation and want to know which content provider has charged me.

If possible the my amount can be reimbursed.

I want explanation about the poor response from Call Center Executive.

(I called on 25th Nov 2009 at 11.30 P.M)

Expecting revert ASAP to my mail id naveen.[protected]@hotmail.com.

I can provide the TRAI guidelines document if required.

Once I get the revert, I will disclose my contact details.

Regards,

Naveen

I want to unsubscribe this service games club immidiately.This is an unneccesory service for me. Thank if you help on this problem .Airtel custumer service do not recieve my phone calls of deactivation.

Dear Sir

My mobile No.[protected]

In Airtel Mobile service, I have unknowingly activated the service of Cricket. It gives all kind o[censored]nrest while in office in other places viz sending lots of sms from 54321. every message cost me Rs.2/- and I am at a loss of Rs.30/- daily.

I requested Airtel auhthorities to stop this service long time back. Still they have not obliged my request.

I request this form to kindly bring this matter to the Highest authorities and do the needful.

with regards
S.Sivasankar

dear sir,
i have taken a plan 6-7 months back,n i applied for 699 plan,but i got the first bill of 749,then i contacted d concerned sales person,so he started giving excuses that it will be changed in the next bill.but nothing has been done...
so i request you to please migrate my plan as soon as possible....


regards
kunal assudani
c-148,bda colony
koh-e-fiza
bhopal(mp)
[protected]

Dear Sir,
As per the Lok Adalath order dated 25.09.2009 (Pre-Litigation Case No.275526/2009) we have paid Rs. 30,000/- as full and final settlement to Airtel. But as per the order Airtel was supposed to give us a Full & Final settlement to us. We have communicated serval time to Airtel regarding but there is no response.
Please find the below communication for your reference.
----- Original Message -----
From: Nair
To: Nair ; girish.[protected]@airtel.in ; ananth.p ; [protected]@airtel.in
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Thursday, November 26, 2009 10:02 AM
Subject: Re: Full & final settlement certificate required.....Ref . Pre-Litigation Case No.275526/2009


Reminder 3
Dear Mr. Girish,
This refers to the above subject we are yet receive the full and final settlement from your side. It was decided on 25.09.2009 before the Lok Adalath, Pre-Litigation Case No. 275526/2009 and as per the judment we have already paid the amount of Rs. 30,000/-. But very sorry to inform you that you have not provided us the full & settlement till today.

We hereby once again request you to complete the process and do the needful.

Thanks & Regards,
Nair

----- Original Message -----
From: Nair
To: girish.[protected]@airtel.in ; ananth.p ; [protected]@airtel.in
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Monday, November 02, 2009 1:00 PM
Subject: Re: Full & final settlement certificate required.....


Reminder 2

----- Original Message -----
From: Nair
To: girish.[protected]@airtel.in ; ananth.p
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Saturday, October 31, 2009 5:29 PM
Subject: Re: Full & final settlement certificate required.....



Dear Mr. Girish,
Reminder 1
Regards,
Nair
----- Original Message -----
From: Nair
To: girish.[protected]@airtel.in ; ananth.p
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Thursday, October 29, 2009 3:38 PM
Subject: Full & final settlement certificate required.....


Dear Ms. Veena/Girish,

We had handed over a cheque of Rs.30,000/- to your representative on 14.10.2009 against the above billls as full and final settlement. We request you to submit a full and final settlement certificate at the earliest. Please find attached mail confirmation from your side for your detailed reference.

The following are the details.

Cheque No: 886942
Dated: 13.10.2009
Amount Rs.30,000/-

Thanks & Regards,
Nair


----- Original Message -----
From: ananth.p
To: muralidharan.[protected]@writercorporation.com
Sent: Monday, October 12, 2009 5:24 PM
Subject: Soft Copy of the Bills - Airtel - Veena





Dear Nair

Greetings from Airtel

Kindly check the attachment of the bills as per ur request...........

Thanks and Regards
Veena
Customer Service Agent
[protected]
Airtel

This is my second complain in consumer forum about same problem that is of very poor network in chandni chowk area. After my first complain i have been told that this problem would be solved within one week but no action has been taken till yet . I am making this complain on basis of four to five users .I request to look into matter . SAHIL GABA -[protected]

Dear Sir

I became tired of customer support service of Airtel Prepaid. I was subscribed for 2 unwanted pack (1. GameClub, 2. life_pack) which i dint choose to activate and actually I am unable to get benefit of those services/packs evenafter paying Rs 60 for those unwillingly. To deactivate those unwanted packs i called so many times to customer care service 121 but i never be connected to any CC executive then i called to GPRS Helpline Executive at 12118. Although I m pleased to talk them but they are helpless to solve my problem that is to deactivate those unwanted packs permanantly. I am using Airtel only for Mobile Office to utilize internet on my Mobile phone from last 3 years.

I request you to pls deactivate all service packs activated on my number and to improve 121 facility.