Airtel Complaints & Reviews

My complain is this as per airtel customer care airtel engineer visit to my home and attend my complain 3.12.2009 solve my problem. But as per customer very very advance service by airtel company Not a any engineer visit to my home and not solve my any problem but airtel company is deduct 100Rs. in my account. If the any query to airtel toll free customer care sir this write deduction this is my company rule. I am customer this my openium world biggest fraud company.
My airtel Customer ID[protected]
My name is Santosh Kumar Singh
Address-B-69, Brij Enclave Cony, Sunderpur
Varanasi-221005(Uttar Pradesh)
Mobile-[protected]
[protected]@rediffmail.com

sir / madam ,
தமிழ்நாடு 121 வாடிக்கையாளர் சேவைமையம் மற்றும் ஏர்டெல் ப்ரீபெய்டு சேவை இந்தியாவின் மிக மிக தரம் குறைந்த சேவையாக உள்ளது


ஈரோடு
13/12/2009
ஐயா,

நான் கடந்த பல வருடங்களாக ஏர்டெல் ப்ரீபெய்டு
செல்போன் எண் [protected] உபயோகப்படுத்à®�...⇄ வருகிறேன்.
கடத்த அக்டோபர் மாதம் GPRS-75,GPRS-250 (1 GB free usage) என்ற

புதிய சேவை குறுந்தகவல் வந்த சில வாடிக்கையாளர்...⇄ மட்டும்
என்று வாடிக்கையாளர் சேவை மைய அதிகாரிகள் 12 முறை,
சுமார் 20 நாட்களாக கூறிவந்தார்கà®�...⇄ 2 எர்டெல் ப்ரீபெய்டு
இனைப்புகள் உள்ளது.[protected],[protected] என்ற இரு இனைப்புகள்
உள்ளது.அதில் [protected] என்ற எண்ணுக்கு மட்டும் அந்த
சேவை குறுந்தகவல் வந்தது.அந்த சமயம் தங்களின் பார்வைக்கு
மின்னஞ்சல் மூலம் புகார் அளித்திருந்தே...⇄ அந்த புகார் மூன்று மாத்ங்கள் ஆகியும் நிவர்த்திசெய்�...⇄ புகாருக்கு தாங்கள் அளித்த விளக்கம் திருப்திகரமாக இல்லை.

மேலும் அதன் விபரங்கள் கீழே இனைத்துள்ளேன்...⇄
இந்தநிலையில்ன�...⇄ மேலும் ஒரு புகார் ஒன்று 01/12/2009 அன்று
கொடுத்திருந்த�...⇄

1. JOKE என்ற SMS ஒன்று 06/12/2009 அன்று மாலை 01:06:16 மணி அளவில்
தமது செல்போனில் ஒரு குறுந்தகவல் ஒன்று வந்தது.அதற்காà®�...⇄
எனது கணக்கில் இருந்து ரூபாய் 1 எடுக்கப்பட்டத...⇄ பார்த்ததேன்.
உடனே 121 எண்ணுக்கு தொடர்புகொண்டு சேவை மைய
அதிகாரியிடம் புகார் ஒன்றை தெறிவித்தேன்.à®�...⇄ தேர்ந்தெடுக்à®�...⇄
சேவை ஒன்று தற்போது நடப்பில் உள்ளதகவும், இந்த சேவை
கடந்த செப்டம்பர் மாதத்திலிருந்à...⇄ நடப்பில் உள்ளதகவும்,
அத்ற்காக எனது கணக்கிலிருந்à®�...⇄ பணம் எடுக்கப்பட்டத...⇄ செய்தியை
கூறினார். இந்த செல்போன் இனைப்பு என்னுடய தனிப்பட்ட
உபயோகத்திற்கà®...⇄ பயன்படுத்தி வருகிறேன்.ஆனாà®...⇄ நான் இந்த (ஜோக் 54542)
என்ற சேவையை புதுப்பிக்கப்...⇄

ஆகவே தவறான காரணத்திகாக என் கணக்கிலிருந்à®�...⇄ எடுக்கப்பட்டâ€�...⇄
பணத்தை திரும்பதருமாறà...⇄ புகார் அளித்திருந்தே...⇄
இந்த நிலையில் அக்டோபர் மாதம் (20.10.2009) DO NOT DISTRUPஎன்ற சேவையை
நடப்பில் கொண்டுவர 121 சேவை மைய அதிகாரியிடம் புகார் கொடுத்திருந்த�...⇄
இந்த சேவை (45 நாட்களுக்குளà¯�...⇄ டிசம்பர் மாதம் 06.12.2009 நடப்பிற்கு வரும்
என்று உறுதியளித்தார�...⇄
( [protected] time & date 06-12-09 ==4.44 p.m)
அதன் பிறகு டிசம்பர் 6.12.2009 தேதிக்கு மேல் சலுகைகள்,மற்றà¯�...⇄
வியபாரநேக்கமà¯�...⇄ அழைப்புகளோ,குà�...⇄ உறுதியாக வராது
என்றும் அப்படியே 06.12.2009 வந்தால் நுகர்வோர் குறைதீர்க்குà®...⇄ நீதிமன்றத்தில�...⇄
வ‌ழ‌க்கு தொட‌ர‌லாம் என்றும் கூறினார்.

மேலும் டிச‌ம்ப‌ர் 08/12/2009 அன்று • AT-Alerts 08-12-09== 05-11-08 p.m
Cricket pack you will be renewed for India V sri lanka ODIseries
&wil be charged rs 3/match day to stop dial * 321*977# (tollfree).
இந்த‌ நேர‌த்திற்கு இது போன்ற‌ குறுந்த‌க‌வ‌à�...⇄ வ‌ந்த‌து. இது ப‌ற்றி
121 சேவை மைய‌ அதிகாரியை புகார் செய்ய தொட‌ர்பு கொண்ட‌போது
த‌ங்க‌ளுக்கு மேலும் இர‌ண்டு வித‌மான‌ சேவைகள் நவம்பர் மாதம் முதல்
ந‌ட‌ப்பில் உள்ள‌தாக மேலும் அதிச்சியான‌ த‌க‌வ‌லை தெறிவித்தார்.

(helth tips,criket pack) இது போன்ற‌ சேவைக‌ளுக்காà�...⇄ தின‌மும் என் கணக்கில் இருந்து
ப‌ண‌ம் எடுக்க‌ப்ப‌டà¯...⇄ (வாடிக்கையாளரà¯�...⇄ தெரியாமல் எடுப்பதை திருடப்பட்டது குறிப்பிடலாம்)...⇄

1.JOKE.
2.HELTH TIPS.
3.CRIKET PACK.

இது போன்ற தாம் acctivate செய்யமலேயே தமக்கு acctivation செய்யப்பட்டு வந்ததும்
DO NOT DISTRUP acctivate செய்த‌ பிற‌கும் வியாபாரநோக்கà®�...⇄ விளம்பரங்களும...⇄
குறுந்த‌க‌வ‌à�...⇄ த‌ம்மை தொந்த‌ர‌வு செய்வ‌தும் , ச‌லுகைக‌ள்
என்ற‌ பெய‌ரில் எர்டெல்லிலிரு�...⇄ வ‌ரும் பொய்யான குறுந்த‌க‌வ‌à�...⇄
மிகுந்த மன உலைச்ச‌லும் ,ப‌ண இழ‌ப்பும் ஏற்ப‌ட்டுள்ள‌...⇄
ஆக‌வே என‌து க‌ண‌க்கிலிருà�...⇄ தவறுதலாக‌ எடுக்க‌ப‌ட்டâ�...⇄ தெரியாமல் எடுப்பதை திருடப்பட்டது குறிப்பிடலாம்) இந்த‌ மூன்று சேவைக‌ளுக்கு உண்டான‌ ப‌ண்த்தை திரும்ப‌வ‌ழ‌à®�...⇄ தாழ்மையுட‌ன்க...⇄

08/12/2009 ,மாலை 05:11:08 ம‌ணிக்கு வ‌ந்த‌ SMS வியாபார‌நேக்à®�...⇄
அல்ல‌ என்று த‌வ‌றான‌ ( பொய்யான‌ ) செய்தியை சீனிய‌ர் அதிகாரி கூறிய‌தை ஒலி ப‌திவுசெய்து
இனைத்துள்ளேன்...⇄ என்ற‌ என்னுடைய‌ ம‌ற்றொரு ஏர்டெல் இனைப்பிலிருந்�...⇄ புகார் செய்யும் போது ஒலிப்ப‌திவு செய்ய‌ப்ப‌ட்à®�...⇄

இந்த‌ க‌டித‌ம் எழுதும் போது வ‌ந்த‌ வியாபார‌ நோக்க‌முட‌ய‌
SMS வ‌ந்துள்ள‌து. அத‌ன் விப‌ர‌ம்( AT-Promo 11/12/2009 , அன்று மாலை 02:02:42 pm ( RAJINI Birthday spacial !

Call 5626384 at Rs.6/Min and brithday greetings to rajini in your own voice and get Rjini hits as your hellow Tunes and FREE

Ringtones) . அன்று மாலை மீண்டும் ஒரு SMS ( service message (Everyday Free videos . Click to susbcribe).

1.வாடிக்கையாளரà¯...⇄ சேவைமைய அதிகாரிகள் பலர் போதிய பயிற்சி இல்லததால்
மேலும் மேலும் பொய்யான தகவல்களையே கொடுத்து வருகின்றனர்.
2. பேசும் போது இனைப்பை துண்டிப்பது போன்ற முறையற்ற செயல்களை சேவைமைய அதிகாரிகள் பல பேர் செய்கின்றனர்




இக்கடிதம் மூலம் உங்களின் பார்வைக்கு கொண்டு வருவது என்னவென்றால்
ஒரு சில அதிகாரிகள் செய்யும் தவறுகளால் வாடிக்கையாளர் கேட்கும் சேவைகளை கொடுக்காமல்( DO NOT DISTRUP , gprs 75/250 ) போன்ற சேவைகளை நடப்பில் கொண்டுவராமல் ,
கேட்கப்படாத சேவைகளை( 1.JOKE. 2.HELTH TIPS. 3.CRIKET PACK. activation

செய்து ஏர்டெல் நிறுவனம் மன உலைச்சலையும் ,
பண இழப்பையும் வாடிக்கையாளர்...⇄ ஏற்படுத்திவருà...⇄
இந்த புகாருக்கு சரியான விளக்கம் அளிக்கும்படிà®�...⇄ ,தவறான தகவல்களை
கொடுக்கும் வடிக்கையாளர் சேவைமைய அதிகாரிகளின் த்க்க நடவடிக்கை
எடுக்கும்படிய...⇄ தவறாக என் கணக்கிலிருந்à®�...⇄ எடுக்கப்பட்ட (வாடிக்கையாளரà¯�...⇄ தெரியாமல் எடுப்பதை திருடப்பட்டது குறிப்பிடலாம்) பணத்தை திரும்பத்தருமà...⇄ தாழ்மையுடன் கேட்டுக்கொள்à®...⇄

(இக்கடித்த்திà®...⇄ சரியான விளக்கமோ,திருà®...⇄ பதிலோ
கொடுக்காவிட்à®�...⇄ நுகர்வோர் குறைதீர்க்குà®...⇄ நீதிமன்றத்தில�...⇄
வழக்குதொடரவும...⇄ தயாராக உள்ளேன்.)

நன்றி வணக்கம.

C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected].

( OLD புகாரின் விபரம் பின்வருமாறு இனைக்கப்பட்டà¯�...⇄ )



Dear Sir,
I am C.Sundar Raja ,ERODE in tamilnadu having airtel prepaid
connection NO: [protected] for last so many years.But despit my
repeated requests to your Customer Care Center at 121. I am not
getting any satisfactory Response.
Each time This they side different Answers At 121. New OFFER for my mobile recived Message
(GPRS SPL offer Enjoy 1GB FREE usage on GPRS75 with 7DAYS val.U will be charged
30/P 50/KB after 1GB usage. sms GPRS75 sent to56789(Toll free). Dial
171178. FROM message ; Sender -no name, ATGPRS, Recived time 03:03:34
p.mDate :[protected].
OFFER for message recived customer only (121).
I sent SMS message type GPRS75 to 56789. Next repley for 1 second (
thank you for subscribing To airtel mobile office Rs 75 /7 Days pack
service . This service will be Activated Shortly . )
Next minit repley (Your request could not be processed.pls try after some Time). GPRS75
is not ok this number.

I made several complaints to CUSTOMER CARE SERVICE 121 of the airtel. My first complaint NO : [protected]. OUR
SIDE problem Solve MAXIMUM TIME[protected] at 02:00 p.m. But no action taken to rectify. BUT OLD COMPLAINT NOT RECTIFY. Please tell me my old complaint states ([protected]) But EVERY TIME Customer Care
Officer NEW COMPLAINT BOOKED and request Time for 3 DAYS TIME ,next 24
HOURS , next 3 DAYS Time.

FIRST COMPLAINT NUMBER : [protected] ???( 121 ANS GPRS 75 pack is applicable for your number[protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] . ( 121 ANS GPRS 75 pack is not applicable for your number [protected])
NEXT : [protected] ... ( 121 ANS GPRS 75 pack is not applicable for your number [protected]).......




CUSTOMER CARE PERSON NOT RESPONSE, AND MAXIMUN PERSON WRONG
INFERMATIONS, NOT TRAINED .

GPRS SPL OFFER MESSAGE RECIVING DATE AND TIME ( [protected] )

1, 02/10/2009 03:05:34 pm, (GPRS75),
2, 03/10/2009 04:12:23 pm , (GPRS250),
3, 05/10/2009 10:09:12 am , (GPRS75),
4, 06/10/2009 04:19:00 pm , (GPRS250),
5, 08/10/2009 03:12:30 pm , (GPRS250),

EXAMPLE:
1.Your officer offer message forward sent to 404 (plan change sender)
2.I no your problem.Wait a minit your call forward to GPRS
department ( response answer GPRS department NO answer
your complaint detail please 121 call. DISCONECTED)
3. Your mobile number NOT APPLICABLE this offer( Daily to times
GPRS OFFER message recived my([protected]) mobile phone)
4.Your CUSTOMER CARE OFFICER TALKING time DISCONECT
THE CALL.
5. NO PROPER RESPONSE & ANSWERS ( First Customer Care )
officer GPRS75 sent to 56789, Next persion GPRS 75
, Next person
Deactivated GPRS NO RENTAL PACK , Next person 1GB FREE
USEAGE after 1 GB chargable please NO RENTAL GPRS PACK
ACTIVATED),
6. Your mobile number NOT APPLICABLE this GPRS75/250 OFFER , Next
person Your mobile number APPLICABLE this GPRS75/250 OFFER.
7. LAST 121 PERSON I TAKE EXTRA CARE YOUR COMPLAINT .(121 mail
sent immediately your problem solve promises. Request on completed
Monday[protected].)(121 seenear officer)

EACH TIME THEY SAID (121) DIFFERANT DIFFERANT & WRONG ANSWERS.

Kindly solve my problem immediately,

Thankingyou,

REGARDS,
C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected].

I SENT MY FIRST EMAIL AT : nodalofficer.[protected]@airtel.in

I SENT MY SECOND EMAIL AT : [protected]@airtelindia.com


REPLY, FIRST EMAIL DETAILS : (FARWARD)


Nodalofficer.[protected]@airtel.in
<Nodalofficer.[protected]@airtel.in> 17 October 2009 06:53
To: gee0001 src <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
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10/17/2009 06:53 Subject
121 CUSTOMER CARE (TAMILNADU) INDIA
WORST SERVICE
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MY SECOND EMAIL REPLY DETAILS: (FARWARD)
Re: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE [|BAL|[protected]|[protected]|]
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[protected]@airtelindia.com
<[protected]@airtelindia.com> 17 October 2009 11:10
To: [protected]@gmail.com
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Dear Mr. Raja,

Thank you for contacting Airtel.

We understand from your previous interactions,,you have expressed concern over the GPRS 75 pack and service rendered by customer care department for your Airtel number [protected].

We understand your concern and we will work towards resolving the same.

Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

We would like to inform that GPRS service currently not active on your number.

Further, we would like to inform that GPRS 75 pack is applicable for selected customers.

To activate GPRS75 to 56789(Toll free) if the pack is applicable to your mobile same will be activated.

We would like to inform that on GPRS 75 pack you will get 1 GB free and - Post Free Usage: 30paise / 50KB.

To receive settings send message MO to 52567(toll free) save the settings and switch off and on your number.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,



Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/10/2009 07:03:13
Subject: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE

META charset= ISO-8859-1 BR





NOT SATISFIED YOUR REPLY . (LOSS OF MIND , LOSS OF TIME).
PLEASE ,
Kindly solve my problem immediately,
thanking you


REGARDS,

C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected]




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"Nodalofficer.[protected]@airtel.in" to me
show details 22 Oct

Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc

m> "ooty.suren"
<Ooty.[protected]@gmail.com>, gee0001
10/22/2009 17:48 <[protected]@gmail.com>, sivacri0001
<[protected]@gmail.com>, goldking
<goldking.[protected]@gmail.com>

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expiration date 121 CUSTOMER CARE (TAMILNADU) VERY
of 01/20/2010 VERY WORST SERVICE IN INDIA

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i'm using the airtel landline phone connection for last 6 months, and i put on the one new connection, new connection bill is processed on the date of 20th of the month. first month bill hasbeen processed good. and next month bill is very high value amount of the bill but, usage is low, so, i want the itemised bill is also, but company collection exe. not response the complaint. i have don't pay the amount. now the time airtel company's new collection executive is torture of the payment.

please release to me. thanks

Hi Sir,
On Nov 1 moved to London.So asked the airtel people to cancel my connection.But,I could still see amount 741.22 was auto debitted on 8th december 2009 i dont know for what.Could you please help me out to cancel the phone number [protected] and refund my amount 500 which i paid when i took the connectio.

Thanks,
Vasanth

sir,
i am mitesh karnani.i have a airtel lapu connection [protected]. my sim was rejected due to some reason. pls find reason & solve my problem.muy another airtel number [protected] so pls u contact this number.

I am an IBM India Pvt. Ltd. employee based in bangalore. I purchased a new SIM from Airtel with a Postpaid connection and was told about a package called -149 Gati plan_kk with Airtel advantage pack in which I was supposed to get 200 Min local, 200 SMS's free, and Airtel to Airtel STD @ Rs. 0.50/min. Since Day1 Airtel has activated wrong plans and even after my repeated requests and complaints they have not done anything about it. Since the day of activation 3-4 incorrect plans have been activated and the bill that I have got has been calculated according to all those incorrect plans.

I am not willing to pay my outstandings until the bills are revised and the correct bill plan is activated. Also when the new bill is generated I want an Airtel representative to visit and explain to me the entire itemized bill and how it has been calculated.

This has now gone beyond Airtel's We don't care attitude to a level of Harrasment. I want some serious action to be taken against them.

i m ajit shekhawat from ahmedabad ,i was the your first customer in my aptts and felt proud on dth tv. but now i feieling i made a big mistake by deal with airtel digitel Tv.
since last two days my service was not working and i chrahed is as usal package 155/ i recharge with 200 rs. but still it showing -59 rs.

when i called to customer care and come to know that my plan is for 3 month worht rs. 440, i got shocked .... when i talk in detail found that one month back i got a call and he was asking about my three month package and balance was 700 rs. as per the CC excuative. but there was not enough balance ................... i denied the offer but the customer care office has been freezed the same .....

now sice two days my service are not working and many time call to customer care but getting the same reply .that issue will same shorted out by backend team .....

if with next 6 hours i wll not get the sollution will go to consumer court.

ID [protected] ajit shekhawat

Dear Sir/Madam,

I would like to raise an important issue with Airtel. I have trouble sending SMSes for past two days. When i send a SMS it doesnt get delivered and shows pending in my mobile. For this i tried to contact the Airtel customer Care to lodge a complain but, to my dismay, i found no option to contact an executive to whom i can get assistance with.
When i call 121 and [protected], which is the Customer Care numbers of Airtel, IVR of Airtel gives the following options
"1. To know more about the best offer Press 1, for value added Services press 2, To Know Balance & Validity Press 3, to Recharge Now press 4 and to Repeat Press 0. "

These options will not be helpful to me and doesnt solve my problem. Airtel in its website also has no number that might help its customers to talk directly to any customer care representative to rectify problems.

I request Airtel to kindly look into this issue of " NON AVAILABILITY OF ITS CUSTOMER CARE EXECUTIVES" to its customers.

Thanks and Regards
Shreedhar

hi,
I am really disappointed with the service and the customer care of airtel and this has brought me down to sending a mail to you at [protected]@airtel.com, nodalofficer.[protected]@airtel.com but even that mail was left undelivered.(Mind this email address was given to me by the executives of airtel). Now let me get down to the details:
I had asked for a GPRS activation on this no([protected]-Mumbai circle). and as it is a reliance CUG that only GPRS plan that can be activated on this no. is Rs. 99 rental unlimited GPRS plan and I too had asked for the same but someone of you "Stupid" executives activated a wrong plan because of which I got a GPRS usage of Rs.1965.25 on one bill and somewhere this amount on next month's bill. I have constantly been calling the customer care for last two months and everyday I get the response that "sir our senior is aware of this issue and will call you in next 72 hours and till today this has not been resolved. Also This happened not only with this bill but next month's bill as well. Moreover now my outgoing has been barred as well due to non payment of bill. This is ridiculous I am ready to pay the bill but atleast these people should settle the amount. I am really pissed off with your service and with service of this kind I dont think I will suggest Airtel to anyone.
Kindlylook into this ASAP.

I am satyendra bearing no [protected] andhra sim. While I am in roaming in Pondicherry I am unable to call customercare number of andhra.

Then Why Big AD 121 is given ?????????????????

Are you fooling people!!!!!!

Please correct this.

Regards,
Satyendra
m.[protected]@gmail.com

Might be that was the bloodiest mistake ever in my life when I decided to purchase Airtel digital TV as a gift to my family. It happened exactly one year before. Literally I never felt such type of poor customer care. We really facing problem from them of no response. And now I fed up. I totally lost my patience now. That’s why I am approaching this way. This is not happening all of sudden. Actually we are renovating our house and doing construction for the first floor. Our workman / labor are facing some problem with the dish antenna and they people have disturbed the direction of the antenna. Now we planned to shift the antenna to other place on same floor. For that, we (me & my wife) are trying from 7th of December regularly to the customer care of Airtel DTH (no.[protected] & 12150). Every time we faced the computerized system and after so many buttons we are able to connect the technical or customer care representative. All the time we received same response from them i.e. “We’ll see the matter and trying to resolve the problem. We are booking engineers time slot for you and the engineers are coming to your residence within this and this time. They will call you before coming, so make sure your presence at home.” But till date we neither receive any phone call from the airtel staff nor any engineer at home. They booked at-least 3 complaints of mine. Every time same response. First time my complaint was booked with the complaint no. 158335 on 07.125.09 and with the assurance to resolve the problem any how before 6.29 pm of 08.12.09, but still no response. We again contact to customer care they again booked my new complaint with no.1592314 on 09.12.09 and time slot was given this time is 3 - 4 pm of 09.12.09 and assurance to resolve the problem before 6.19 pm of 10.12.09. On 9th up to 6 pm after getting no response from them I went to the local service center of my city. There I met a co-operative fellow he listened my problem and he himself contacted to the customer care. He again got the same response and got a new complaint no. along with new time slot. This time the complaint no. is 1595017 and the time slot is 9-10 am of 10.12.09. But the result is same, no response. Mean while I have lost my cell phone with the registered no. I already informed to the customer care executives and given my all the contact nos. for any communication. On 10th after waiting for a long time we contact to the customer care again for so many times. At the last at 5.30 pm I got one direct no of Mr. Vinay Sahu ji ([protected]) to contact. He divert me to another no. of Mr. Uday bhai ([protected]) after two three communication finally he gave me a new time slot for the same day and assured that the problem will be resolved before 8.0 pm. But sir, no response again from any engineer. After waiting up to 8 we again contact to mr Uday, this time he gave me the direct no of an engineer Mr Rajesh ([protected]). He told me to wait up 9.30 pm. And trust me we waited till 10 pm and again try to contact to all above nos. After a long time I got Mr Uday and he told me to wait up to 8.0 am of 11.12.09. Still it is 10.30 and still it is no response.
I don’t know who will receive this complaint, but please sir now I am totally fed up and request you to please dis-connect my connection and adjust my balance to my prepaid mobile connection at the earliest.
Literally I don’t want to thanks in anticipation.
Please note my contact no. for any other clarification i.e. [protected]

regarding network problem is govind puri area near kalkaji . . i m facing this problem from last 2years . but there is no solutions till date . i talk to Network team nd customer care the told me so many time sir are network team are work there . and they also told me i send network team person to your house for survey . the also came to my house 2 times. They told me there is no work going on . i give u all my complaint no. to u 15566846 date 13/02/2008 ,
[protected] date 30/10/2008 nd now my new complaint no is 29802304 date 07/12/2009 . in between this i complaint regular but i don't have complaint . In my family we are using 4 airtel connection all r postpaid we are facing same problem in all the number . and my friends nd realetive also using airtel they also face this problem. Ialso provide u 1 my relative no. [protected] . any thing u want to confirm i m providing you my mobile no [protected]. . i tell that person name how vist my house from network team HARISH . I REQUEST YOU PLS TAKE GOOD ND STRICK ACTION AGINST AIRTEL , AIRTEL NETWORK TEAM ND CUSTOMER CARE . Who are giving fake information to to customer .

Iam Poonkuzhalie from chennai and I was employed in satyam bangalore as a trainee. When in bangalore I took a mobile post paid connection from a dealer who used to visit satyam campus regularly.
I was using that number for a year and every month i used to pay my bill on date without any pending.
When the crisis happened to satyam we were all thrown out of the company and had to return home without jobs...due to all this mishap i was not able to pay my postpaid bill for 5 months which iam no more using...The balance is now around 3500.
Iam jobless now and it is impossible to do the payment now.
Now what the people from Airtel Dealer do is, They have traced all my bill and daily keep calling the numbers in bill and threatened my friends and collegues that if the payment is not made then we will take a police action....I have said then several time that Iam ready to face any legal note rather than calling my peers and doing such non-sense activities....
Once they called my senior manager and they created a hell a lot of problem to me ....
what can be done in this case....

Hello my no is [protected] Tamilnadu Circle ...I have recharged Rs 245 actually 3 months validity plan for diwali the offer is for 6 month validity…
10paise to airtel mobiles and 50 paise to other network..
Recently my friend accidentally recharged Rs 22 Freedom plan scheme to my number.. Recharged Details date : 10/12/09 time 6.22pm transid[protected]
After that my call rating is set to one paisa to airtel nt and 0.12 paisa for other network ..
I have complaint to costumer care they said that no retain the 245/- 6month valid it as been lost…. I[censored] want to retain that scheme means again recharge 245 but its valid for 3 months only…. Now I need to stay back with my previous state 245/- 6 months validity …. For this problem where can I find the solution …..????? my email id [protected]@yahoo.com...

DTH service No. STB ID-[protected]
VC No. [protected]
S/N- CPE00024H[protected]
Customer ID- [protected]

No display of DTH Showing Technical problem from 09.12.2009. Kindly rectify the above problem and resume the DTH Services on early basis.

Airtel is deducting DAY GPRS balance when i uses GPRS at night time (12:00 AM to 8:00 AM). Till now i have use only 302 MB of my night balance, but what is wrong with their counter that when i uses gprs during night time my night gprs balance used also increases and simultaneously my DAY GPRS balance left also gets reduced.

I had lodged a complain with Service Request number [protected] in this concern for my number [protected], but for this one of airtel guy called and told that night 2 GB is for only downloading, if i will do browsing then the balance will be deducted from DAY GPRS balance or will charged from my main balance. These airtel ppl always cheats in this way.

We had airtel broadband connection with ph no. as[protected] at Greater Noida, U.P.. Recently we shifted to Janakpuri, New Delhi on 07-Nov-09 and we logged complaint with airtel customer care for transfer of connection request on 06-Nov-09 vide service request no[protected]. After logging complaint, nobody from airtel came for disconnection at Greater Noida. We ourself disconnected the line and again requested with customer care for the activation of the same at New Delhi. We are constantly making calls to customer care requesting them to send executive at our place for activation but nobody is coming. It has been more than a month following up with them but there is no response. After speaking to the manager named Sachin on his landline no.[protected] so many times also, no body is coming. Upon discussion with Sachin, he said your timings are odd so we cannot send anybody. We all are working members and can be available only by 7.30 p.m.. We said atleast you can take this as an exceptional case as this has been pending for so long without attending. The big telecom service provider, AIRTEL, can send executives at even 9 or 10 in the evening, had this been a new connection case. But ours is a transfer, which is cost free, these people are creating unnecessary trouble for us. Request you to pls intervene and help us.
kavitha (daughter of connection owner, Mr. R. Suresh)-[protected]

As airtel has provided their new internet on phone service for just 96 rs, there was also a test run recharge for 13 rs 3 days pack, so, as it was airtel and i wanted to know was it a cheating and i recharged for rs 13, on 9th dec 09 1.05. they asked for 24 hrs for activation. i waited 24hrs and i called customer care after that for enquiry of the activation of the service, they told me that it'll take a working day more, and i asked what a service this is, as no other networks are asking this much time for activations of services, the customer care executive lady, changed the tone of her voice and asked me harshly to call their gprs service and complaint if anything exist. Is there no value for my mone, Do i have to pay and also wait till they feel like, its time. ???

please take necessay actions for there irresponsible activities.

Sir iam from vellore iam having a mobile number [protected] and [protected] from airtel i was using it as postpaid number for more than 5 yrs and later i have converted to prepaid due some personel problem i have not used my phone for past 3 to 5 months i had a baalnce of 120 to 150 rupees when i checked now the company has activated some alerts where they have charged and deducted my balance this is the worst part when asked the customer care they are saying that we have made a request this the fraud happening airtel kindly customers from airtel please check the alerts which the company is activating witout any information to the consumers

Unfortunately, I had purchased a Airtel DTH few months back. From the day I purchased it I have go through various problems while recharging, thre are different technical problems etc. Today I am very much frustrated with this piece of a scrap. I have taken the connection mainly to watch Cricket matches. There was some technical problem for which I missed few matches of IPL 2009, then I missed first 3 matches of 20-20 WC 2009 due to some server problem of Airtel. For the same reason, though I had recharged it takes 3 days to activate my account. Today I missed Ind-Sri Lanka T-20 match for some unknown problem in my set top box.
Whenever I had called Customer Care, The solution is to wait for few hours/days. i HAD NOT MENTIONED MANY OTHER INCIDENTS.
PLEASE TELL ME IF SOMEBODY IS HUNGRY TODAY & IF YOU PROVIDE HIM FOOD AFTER 2-3 DAYS,WHATS THE POINT IN IT????????
The same is my problem. With the technical team & Customer Care executive, you are solving some recurring problem & I have to listen Radio Commentary & watch highlights in Internet.
I am requesting you to discontinue the service & kindly arrange to take THE PIECE OF THE SCRAP(SO CALLED AIRTEL SET TOP BOX & ANTENNA)

Abhisekh Hazra
Airtel DTH Customer ID-[protected]