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Airtel Complaints & Reviews

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Updated: Jan 15, 2026
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G
Gaurav Kaushik
from Gurgaon, Haryana
Dec 1, 2009
Resolved
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I purchased the Airtel digital TV connection on 11 June' 2009 (Customer id: [protected], Order no. 3940016) and it got installed and activated on 13 June' 2009 at the month end of June (near 28 June' 2009) It started giving Error code 4 for all the channels then I followed up the matter with the Airtel customer care and they asked me to perform several things myself (like detach the cable from the set top box and connect it back, wait for some number of hrs., take out the card and clean it put it back etc..) I did the same but unfortunately it didn't helped me to resolve the issue.
To address my work related requirements I went out of India and was not able to follow up, I came back on 29 Sept'2009 and found the same status of the problem, again I followed with Airtel customer care by dialing number of times but no representative was logging a complaint, finally on 8 Oct'2009 complaint was logged
(service request number[protected] and again no resolution till 28 Oct'2009.
On 28 June'2009 I was able to see few channels, That day itself I called customer care and informed about the resolution and asked for the waiver of 123 days for unavailability of the service (service request number 1316845) but the same has been closed without giving the waiver to my account.

I am totally fed up with this now and hence raising a complaint, please help me to resolve the matter as soon as possible, you may call me on the mobile number [protected] in case need some specific information on this.

Gaurav Kaushik
House No. 1038 second floor, Sector 22 B, Gurgaon, Haryana
Mobile [protected]
Email: gaurav.k.[protected]@gmail.com
Aug 14, 2020
Complaint marked as Resolved 

airtel digital tv with dth service. — no installation of dth service.

Paid full amount Rs. 8490. Transaction through SBICARD TO Vriti infocom on advise of Airtel sales executive one AMANPREET KAYR. on dt.9/6/2010.

No response from the company for 72 hrs. except acknowledgement of reciept on DT.9/6/2010.
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    Mohan V. Paul
    from Gurgaon, Haryana
    Dec 1, 2009
    Resolved
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    AIRTEL Customer Cheating Center?

    In September one of Airtel franchisees, may be, contacted me to migrate my number [protected] to postpaid saying many benefits on that. They collected documents for that. Then without any information my phone was deactivated. When I contacted they told they will bring new SIM. After three days they gave me the new SIM and activated. At that time my prepaid balance was around 380/-. They told that amount will be adjusted in my postpaid account.

    After few days I got sms saying my mobile will be barred outgoing calls, reason is documents. Again they collected documents and reactivated. Then I requested on17th October for migration to prepaid due to all problems I had. That time there was balance about 180/- and I am informed that I will get a cheque for the amount within 45 days. My number was migrated to prepaid and again I made it as life time validity by payment of Rs.53/-.

    Again without any information and reason my life time validity mobile deactivated on 11th November. I contacted Airtel Customer Care centers and 121 from another phone. Unfortunately did not get proper response. Sometimes executives became angry also on phone. Now the phone I used to call 121 is rejecting access.

    14th I went to Airtel CC Center near ECIL, the executive told me that my mobile will activate by Sunday evening or on Monday. Unfortunately nothing happened.
    15th November Airtel sent an email asking me to remit Rs. 412.40 as a balance to reactivate my number.
    16th I remitted the amount at RTC X Rd Airtel Center. But not activated saying they did not receive the amount.
    20th I received a bill for the same amount Rs.412/-. And their email says to remit billed and unbilled amount to any of their center with documents for reactivation.
    26th I went to RTC X Rd center and they gave me another bill for the same amount and told phone will be reactivated by 3 PM.
    28th again I visited ECIL center, and they told by before 8.PM phone will be recharged. Since they have my documents they didn’t ask documents.
    30th I received an email saying, revert my new SIM number. Not received the amount Rs.412/- paid by credit card.

    I want my phone to be reactivated with life time validity.
    In this regard I spent lot money to make phone calls to Airtel, sending many emails and travel to visit Airtel centers many times from September last week onwards.
    Who will compensate lose of time, money, inconveniences and mental tension?

    Dr. Mohan Paul, 1/1 Asha Officers Colony, RK Puram, Sec’bad. 500056.
    Aug 14, 2020
    Complaint marked as Resolved 

    airtel lifetime — deactivation of customer care service

    dear sir/madam,
    My cell no. is [protected]. My handset name is NOKIA N70. the customer care service is deactivate from 6 months.121 service is closed. thats why we can't activate our gprs & other related services.please reactivate our services as sonn as possible.

    Airtel Mobile — Service de-activation

    Hi,
    This is Prem Kumar. I have Airtel connection from pas 3 years. 10 days back, I migrated from post paid to prepaid. I had submitted Voter Id and Indian Bank pass book as Id and Address proof at Aundh Relationship Centre, Pune, which are the documents required as per KYC guidelines.
    However, on 13th August, I got message that I need to re-submit the document. On enquiring, there was no proper response as to why the document was rejected. Feeling disgusted about the response, I decided to re-submit the document since I have already posted the number on my resume. I again submitted the same documents at Baner Exclusive Outlet by afternoon on 14th August 2009.
    However, service to my number was discontinued on 18th August without any intimation from Airtel. On contacting 121 through my other Airtel connection on 18th August 2009, I was assured by the service manager that the documents are received by Airtel. Verfication will be completed and my number will be activated within 24 hours. Reference no for the same is [protected].
    Today, I visited Bavdhan/Pashan Relationship Centre for confirmation. However, on contacting Customer Care from Hotline no, I was shocked to hear that I need to re-submit the document again since Airtel has never received the document. I spoke to one of the supervisor who arrogantly replied that if my number has to be activated, I need t o re-submit the document. He was not in a position to listen to my conversation. He also told me that 121 customer care is different from hot line nos.
    Above all these, no one from the customer care was ready to take complaint from my side. I got a reply that for documentation, complaint cannot be registered.
    My question is:
    1) When the document is submitted when purchasing a SIM, why was the same not verified by the executive at the relationship centre?
    If the documentation was checked, there would not have been problem of repeated harassment to the customers.
    2) When a document is returned for various reasons, customer has all the rights to know why document was rejected. However, no one responded properly. Everyone kept on telling that neither the reason is updated in the system nor the document can be returned to the customer.
    As a customer, I have all the rights to get back the rejected document if I need to re-submit the documents again. In this case, the reason was not known and the document also was not returned. What if my documents are misused for illegal activities?
    3) I had re-submitted the document on 14th August and the same got rejected again and the reason is still unknown. Shoul d I continue to re-submit different documents again and again until Airtel is satisfied.
    If, in the first instance, the reason for rejection would have been known to me, I would have submitted the required document. As a Bank employee, I know the documents required as per KYC norms and I have submitted the same documents to Airtel. However, till this time, the rejection reason is unknown.
    Service to the number is discontinued without the fault of the customer. Why should I, as a customer, is harassed? Dont you think that Customer care executive should be penalised since the documentation was not checked before forwarding.
    I want a proper response from Airtel. I am going ahead with filing a case in Consumer court for all the mental harassment caused by the executives at Airtel.
    Thanks & Regards,
    Prem Kumar
    my no is [protected] vilas r salunkhe eknath sadan room no 4 gogras wadi dombivli east date of bairth[protected] thviviceis no is using unathar parson pls.stop sarvice
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      Nawin
      from Coimbatore, Tamil Nadu
      Dec 1, 2009
      Resolved
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      Dear Sir
      One of your executive name Neha called me on [protected] from mob no-[protected] and [protected] for a new postpaid connection on Zero Rental.
      i am agree as per discussion and she send one guy with a airtel form which is to be filled by me for new connection.
      I filled the form and provide the required doc. with an amount of Rs 700 which is activation charges.and get a confirmation call from Neha([protected] ) that she got the payment with required doc.

      Now she is still not provide me new connection. i tried to call on the given mobile no but she is not picking the call.

      I sent mail to [protected]@airtelindia.com on 26 nov. with Receipt of the payment, but no reply

      Regrds,
      Nawin
      [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      Hi,
      Someone by the name Neha as called me with a plan saying it will be a zero rental plan with 30 paise local all network and 1 rupee std. I have filled all forms and paid RS 700 to the guy who came to my place to collect the money. This plan was suppose to be activated on my existing no within 2 days but nothing of that sort have happened till now its been 5 days now. I tried calling her no# [protected] but she is not answering the call.
      Please look into the matter and sort this issue as soon as possible.

      Regards,
      Pratik Shetty
      [protected]
      Our company name is MEG FootWear (P) Ltd. we have paid our payment on 13.01.2010 by cheque. Till now it has not been cleared but in airtel office they are telling that we have not paid our payment till now. So the details are given below for your information.
      Cheque No:375430
      Amount: 5532, SBI, Siruthozil branch, Pondicherry.
      Cheque Date:11.01.2010

      Regards,
      Pritha Priyadharshini.K
      [protected]
      I want a new airtel postpaid connection contact me [protected]
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        M
        mir ahmed ali
        from Bengaluru, Karnataka
        Nov 30, 2009
        Resolved
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        Subject: please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected]
        Date: 01/12/2009 10:07:57 AM
        From: [protected]@hotmail.com
        To: [protected]@airtelindia.com;[protected]@ovi.com;[protected]@aim.com
        Message body:

        please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected] already contacted 121 customer service call center executive she told me it will be done in 24 hrs. as on 27-11-09. till date my balance is deducted up to rs.40 -

        kindly do help me


        ________________________________

        From: [protected]@airtelindia.com
        To: [protected]@hotmail.com
        Date: Fri 27 Nov 2009 20:41:09 +0530
        Subject: Re: PLEASE DE-ACTIVATE ALL SETTINGS TO DEFAULT ON MY MOBILE# [protected] [ BAL [protected][protected] ]

        Dear Sir Madam

        Thank you for contacting Airtel.

        We understand from your previous interaction dated 27 11 09 you have requested to deactivate all settings for your Airtel number [protected].

        We regret to inform you that we are unable to accommodate your request as the query addressed in the mail is not clear.

        We request you to revert with the exact service settings to initiate further action on the same.

        For further assistance mail us at [protected]@airtelindia.com.

        We value your association with Airtel.

        Warm Regards




        Gopinath
        Customer Care
        Bharti Airtel Limited

        To leave your feedback on the current interaction please use the below hyperlink Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

        Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
        https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

        Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

        [protected]Original Message[protected]
        From: [protected]@hotmail.com
        To: [protected]@airtelindia.com
        Cc:
        Sent:[protected]:16:13
        Subject: FW: please de-activate all settings to default on my mobile# [protected]

        ________________________________

        From: [protected]@hotmail.com
        To: [protected]@airtelindia.com; [protected]@lycos.com; [protected]@aim.com; [protected]@ovi.com
        Subject: please de-activate all settings to default on my mobile# [protected]
        Date: Fri 27 Nov 2009 11:27:35 +0000
        de-activate Subscription services
        please de-activate all settings to default on my mobile# [protected]

        please de-activate all previlages .
        mir ahmed ali

        91-[protected] airtel prepaid
        Aug 14, 2020
        Complaint marked as Resolved 

        Airtel-Prepaid — deduction in balance

        Subject: please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected]
        Date: 01/12/2009 10:07:57 AM
        From: [protected]@hotmail.com
        To: [protected]@airtelindia.com;[protected]@ovi.com;[protected]@aim.com
        Message body:

        please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected] already contacted 121 customer service call center executive she told me it will be done in 24 hrs. as on 27-11-09. till date my balance is deducted up to rs.40 -

        kindly do help me


        ________________________________

        From: [protected]@airtelindia.com
        To: [protected]@hotmail.com
        Date: Fri 27 Nov 2009 20:41:09 +0530
        Subject: Re: PLEASE DE-ACTIVATE ALL SETTINGS TO DEFAULT ON MY MOBILE# [protected] [ BAL [protected][protected] ]

        Dear Sir Madam

        Thank you for contacting Airtel.

        We understand from your previous interaction dated 27 11 09 you have requested to deactivate all settings for your Airtel number [protected].

        We regret to inform you that we are unable to accommodate your request as the query addressed in the mail is not clear.

        We request you to revert with the exact service settings to initiate further action on the same.

        For further assistance mail us at [protected]@airtelindia.com.

        We value your association with Airtel.

        Warm Regards




        Gopinath
        Customer Care
        Bharti Airtel Limited

        To leave your feedback on the current interaction please use the below hyperlink Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

        Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
        https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

        Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

        [protected]Original Message[protected]
        From: [protected]@hotmail.com
        To: [protected]@airtelindia.com
        Cc:
        Sent:[protected]:16:13
        Subject: FW: please de-activate all settings to default on my mobile# [protected]

        ________________________________

        From: [protected]@hotmail.com
        To: [protected]@airtelindia.com; [protected]@lycos.com; [protected]@aim.com; [protected]@ovi.com
        Subject: please de-activate all settings to default on my mobile# [protected]
        Date: Fri 27 Nov 2009 11:27:35 +0000
        de-activate Subscription services
        please de-activate all settings to default on my mobile# [protected]

        please de-activate all previlages .
        mir ahmed ali

        91-[protected] airtel prepaid
        I have Airtel prepaid subscription.I have been observed that periodically my balance has been deduced from my account without any notice or with my concern permit. For this deduction I got SMS from your company that " Dear customer you have subscribe ---- of service and for that we are charging you Rs.--- ". But the fact is I have not subscribe any services, So I would like to ask you a question that, Why are you deducting money from our prepaid balance? This is actually a misconduct of business between the company and customer.
        I would like to ask you why your company deducting the money from our account without our notice. When we enquired on the customer care number, they are not given proper answer to our query. For a time being they are depositing our deduced amount back to our account and ensure us that this thing will not happen again and we have unsubscribed you from this service but after about a week or 15 day same consequences are happening.
        I again inquired about the same mischief, same conversations are happening and after that I got my money back. But if supposed I am not so vigilant each time then your company will steal our money with our notice and consent.Many a time it may have had happened that you have deducted money from my balance and I haven't notice that or have not checked my balance.How could I trace that and take my money back. Please stop this stealing.
        I'm writing to let you know that AIRTEL SUCKS... it's the WORST service provider who does not CARE about the Pre-Paid CUSTOMERS... Nobody knows what they are doing... Why do i say so... because my phone number[protected] was de-activated with out any RESOLUTION... despite consulting Customer Care and visiting Airtel Office many times... my query was not resolved... and now they have completely BARRED my number and pushed it to re-cycled status so that is cannot be re-used...

        I have also tried consulting NODAL OFFICER to get HELP on the same and never received a reply...

        If you GUYS are the right people to approach then, i request you to please HELP me... I need this number re-activated...
        I'm writing to let you know that AIRTEL SUCKS... it's the WORST service provider who does not CARE about the Pre-Paid CUSTOMERS... Nobody knows what they are doing... Why do i say so... because my phone number[protected] was de-activated with out any RESOLUTION... despite consulting Customer Care and visiting Airtel Office many times... my query was not resolved... and now they have completely BARRED my number and pushed it to re-cycled status so that is cannot be re-used...

        I have also tried consulting NODAL OFFICER to get HELP on the same and never received a reply...

        If you GUYS are the right people to approach then, i request you to please HELP me... I need this number re-activated... Please HELP...
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          D
          Dinesh Kumar Singh
          from New Delhi, Delhi
          Nov 30, 2009
          Resolved
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          Resolved

          I am not able to open SMS from 5919823.
          Aug 14, 2020
          Complaint marked as Resolved 
          a message came from this no 5919823 my friend who is in india send mms to me from his no[protected] . the message say like this "Hi, you have MMS from[protected] open Internet browser on your PC and logon to http://125. 21. 241. 88/mms/with login[protected] and password jutha" i tried it says your mobile no or password is incorrect...
          hai
          i have received a mms from[protected] the sponsered link is un able to open help me to view that mms http://125.21.241.88/mms
          a message came from this no 5919823 mms to me . the message say like this "Hi, you have MMS open Internet browser on your PC and logon to http://125. 21. 241. 88/mms/with login[protected] and password rykfiwi
          I, AM USER OF AIRTEL PREPAID CONSUMER FROM 8YEARS OF THE NUMBER IS
          [protected] 5YEARS BACK I, ACTIVATE LIFE TIME BUT ON DT. 17.08.2011
          VALIDITY IS EXPIRED AFTER THAT DO NOT RECHARGED TO ANY AMOUNT THAT IS
          33/-, 99/=, 52/=, 101/= I, WILL COMPLAINT CUSTMER CARE MINIMUM 50 TIMES I WILL GO,
          PERSONNELY AIRTEL OFFICE AT RAIPUR C.G BUT DONOT GIVE THE ANY PROPER
          RESPONCE MY NUMBER CALLS ARE BANNED PLEASE START THE MY NUMBER
          [protected]
          I, AM FACING SO MANY PROBLEM FROM YOUR AIRTEL COMPANY BECAUSE
          YOUR CO. DO NOT GIVE THE PROPER RESPONCE TO START THE MY CELL NO.
          [protected] PREPAID TO EXTEND THE VALIDITY PERIOD OF MY CELL .
          EVEN ZONAL MANAGER ALSO DO NOT GIVE THE RESPONCE MR. NITIN SHRIVASTAV
          OF RAIPUR ZONAL OFFICE OFFICER. THANK YOU, K.V.GIRI. [protected]
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            M
            Mulugu Sushumna
            from Pune, Maharashtra
            Nov 30, 2009
            Resolved
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            Resolved

            Hi,

            I have a Motorola V8 (RAZR 2) handset. Recently i received messages regarding having a valid IMEI.It was stated to message my 8-digits of IMEI number to 121.
            I received a message informing it is a Valid Number . Still my SIM got deactivated.
            I approached the Mobile Store showroom as instructed by the Customer Care Executive.
            They say the mobile handset is authentic and the error lays with the Airtel guys since they didnt take care o[censored]pdating the information.Could you resolve ASAP.
            When there is no software in place to update the airtel user information why put your customers at stake and so much of inconvenience.

            The Airtel Guys Service personnel in Customer Care doesnt have any information regarding that nor they provide proper information regarding whom to contact.

            My IMEI number : [protected].

            My Mobile number : [protected].

            kindly do the needful.

            Thanks,
            M.Sushumna.
            Aug 14, 2020
            Complaint marked as Resolved 

            Airtel Prepaid — Valid IMEI.

            Hi,

            I have a Motorola V8 (RAZR 2) handset. Recently i received messages regarding having a valid IMEI.It was stated to message my 8-digits of IMEI number to 121.I received a message informing it is a Valid Number . Still my SIM got deactivated.
            I approached the Mobile Store showroom as instructed by the Customer Care Executive. They say the mobile handset is authentic and the error lays with the Airtel guys since they didnt take care o[censored]pdating the information.Could you resolve ASAP.
            The Airtel Guys Service personnel in Customer Care doesnt have any information regarding that.

            Thanks,
            M.Sushumna.
            I am having the same problem with my Fly 2040l mobile handset. Don't know what to do?
            From: Business Head, Bag It Today
            To: VARINDER
            Subject: Official Ticket Number of the Rs.Rs. 1, 00, 00, 000.00 Sweepstakes issued to our privileged customer
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              R
              Rahul Sharma
              from Etawah, Uttar Pradesh
              Nov 30, 2009
              Resolved
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              Resolved

              My mobile no is [protected] (airtel) and i have two complaints
              1. i have activated unlimited surfing on my phone by 450/- recharge but still whenever i browse any website through my mobile browser i always get a message from airtel saying thank for using airtel and some rupees have been deducted from your balance for browsing, wha the hell is happening, i want my money back

              2. i got a message from airtel saying "Thanks for downloading MercuryMeltdown from Airtel. You have charged Rs. 99. Bollywood Pics Everyday - *321*555#"
              what the hell is going on even though i havent downloaded anything like that, i want my money back you airtel
              Aug 14, 2020
              Complaint marked as Resolved 
              Rahul,
              Did they solve your problem? I wrote to them too, but have not received a reply.

              Airtel — Charging for downloading games

              I am using the Airtel Sim No [protected] and loaded Rs98/ for serfing net.By mistake I downloaded Java game and for which still they are looting me everyday @rs50/- inspite of my request to stop downloading. I have not been given the connection to my mobile for internet facility.I visited severa times at CITY CENTRE, Salt Lake, Service Centre.

              Kindly look into the matter and save me from further looting by AIRTEL.


              MIR WASIM RAJA

              Airtel — WEB BROWSING CHARGES

              My mobile no. is [protected](AIRTEL) and I have 2 complaints:

              (a)I repeatedly keep getting a message from airtel that says thank you for browsing and this much rupees have been deducted from your account, even though I don't browse even a single website from my mobile!
              This has been going for the past 3-4 months.

              (b)Some time back, I got a similar message from airtel that said thank you for browsing and sum of money around Rs80 have been deducted from your account, and this time too I didn't browse even a single website!What is this?How can you deduct such a huge amount of money, without any reason!

              This is intolerable, I want my money back!

              Airtel — Deducting charges for Java games

              I have been repeatedly deducted money from my account for the act that never happened. I have been charged(robbed) Rs 30 (thrice), Rs 50 (once), Rs X . The last one, I don't know the amount, I recharged for Rs 50 and now it says I have minimal balance. Rs 30 and Rs 50 are being deducted for Java games downloading and renewal of some crap. I was refunded once after my first complaint via mail. But the rest of the charges are not even being attended, I did report them.

              It could have been a mistake once, but more than four times couldn't be a mistake. I would like to know what is the exact problem. If this seem to be some error with programming I would like to offer my extended support to look at the code and fix it. Because no stupid would write a code to deduct everytime. Even if it is so, when the first time you addressed the issue, you could fixed the code to just not deduct any amount for Java game crap, because it's not just me who has the issue, there are tons of people. I find it to be a cunning plan to rob.

              Think of this, every few days a pick pocket robs Rs 30 from you. What would you do, write emails, call police customer care (that to spending more of your money)? Wouldn't you slap him hard the first time so that he never thinks of robbing? I would.
              i have nothing download per charges for rs 99 return my money [protected]
              Web browsing charges and java game download charges
              My mobile no is [protected] (airtel) and i have two complaints
              1. i have activated 2 GB usage for 30 days on my phone at Rs. 98/- but still whenever i browse any website through my mobile browser i always get a message from airtel saying thank for using airtel and some rupees have been deducted from your balance for browsing, what is happening i don't understand. I always loosing my money.

              2 Without any action i have received this msg with deduction in my account with the ammount Msg "Thanks for downloading Java Game from Airtel. You have been charged Rs 35. Latest games http://gclub.in browsing @ 10p/10kb " what the hell is going on even though i havent downloaded anything like that, i want my money back.
              Please Revert Back on [protected]@yahoo.co.in
              Waiting for your positive reply.
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                R
                Ramesh Kumar Sadhoo
                from Tirur, Kerala
                Nov 30, 2009
                Resolved
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                Resolved

                Dear Sir,
                Recently due to security reasons prepaid mobile services were discontinued in Jammu and Kashmir and companies started converting the existing prepaid to post paid. Recently I got my mobile converted to postpaid and from the day one deductions started from the amount as paid for the plan Viz99 and now very little amount is left and I being told to recharge the same from any of the retailers of Airtel . Is it not possiable to pay after the completion of the month as is done in case of BSNL customers. Secondly retailers do not have facility of recharge with them . No body listening except Airtel is busy in converting the prepaid from postpaid and start deducting the charges.
                Aug 14, 2020
                Complaint marked as Resolved 
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                  D
                  dokiparthi kalpana
                  from Mancheral, Telangana
                  Nov 30, 2009
                  Resolved
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                  Resolved

                  want to know my call register
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  want to know about the call details of november 2009
                  dear sir... i want the call recived list of my number... in order to get it wat do i hv to do???
                  i want to see my incoming and out going call in novebre month 2009
                  i need my call records and msgss of two months( ie: jan and feb) on my e-mail ID plz provid me as much as little time. i need that very soon.
                  hi i need my call records for the month of April 2011.
                  My mobile no would be [protected].send to this id boo.[protected]@gmail.com
                  i need my call records and msgss of two months( ie: jan and feb) on my e-mail ID plz provid me as much as little time. i need that very soon i am waiting


                  [protected]@yahoo.co.in my no;[protected]
                  hi i need my call records for the month of June 2012.
                  My mobile no would be [protected].send to this id mother.[protected]@gmail.com
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                    A
                    Ashish kumar verma
                    from Mumbai, Maharashtra
                    Nov 30, 2009
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                    I have recently (last week) taken airtel connection and I have facing a lot of problems related to internet services like on the night of 27 11 2009 at around 9:15pm I have called airtel customer care center to deactivate my internet but that person start my caller tune without my knowledge and they have deducted my Rs.20 without my confirmation its unlawful.

                    They are continuously deducting my money from my account without any approval and without any information?
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                      S
                      s44g
                      from Pathanamthitta, Kerala
                      Nov 30, 2009
                      Resolved
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                      I had been receiving message from Aw-Alerts reading “Sarkar ke nirdesh! Apka mobile 30th Nov.09 ko band Kiya jar aha hai. Iss mobile ki IMEI sahi karane hetu Kendra se sampark karein” or “Sarkari nirdesh! Galat IMEI ka mobile 30th Nov. 09 ko band Kiya jar aha hai” or messages similar to that with minor change in the language. On 16.11.09, I had received a message reading “Sarkar ke nirdesh anusar galat IMEI wale mobile 30 Nov. se band ho jayenge, fir unmein kisi bhi company ka SIM nahi chalega. Apna IMEI number janne ke liye dial karein *#06#. IMEI ki satyata jaanne ke liye SMS karein- “IMEI space shru ke 8 ankon ka IMEI number” aur bhejen 121(toll free) par.
                      I complied with message of 16.11.09 and received message from Customer Care on 20.11.09 at 10.32 hours that “This is a valid IMEI number”. After receiving this message, I sent a message reading “I have received message from AW-Alerts that my phone will be made inoperative after 30th Nov. The IMEI of my set is valid as confirmed by customer care. Pl. restrain from taking any arbitrary action.
                      Despite valid IMEI no. of my set, my phone no.[protected] has been made inoperative since 30.11.09 with the remark “Invalid SIM”.
                      I
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        M
                        MEGHANA GUPTA
                        from Delhi, Delhi
                        Nov 30, 2009
                        Resolved
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                        I have been using the AIRTEL connection for more than 2 years. My number is [protected]. I have been receiving messages that my phone contains invalid IMEI number and the same should be collected from some registered centres. In fact I went to the centre as directed by the customer care executive. They intimated about the IMEI and send a message to the customer care - 121 and the message was replied back that the number is valid.

                        All of a sudden this morning onwards, the SIM is not working and it is showing as unregistered SIM.
                        I dont know what is the issue and why the services has been debarred all of a sudden.
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Hi AIRTEL,

                        I have purchased a SIMTEL company phone with dual sim and dual IMEI numbers. on 12.11.09 I received the message that my IMEI number is not valid and I have to get new IMEI by paying Rs 199.

                        I am using in dual sim. One Airtel, sencond sim in Reliance. But Currently My airtel sim not working in my samtel handset. But reliance sim working. what is the reason.


                        I am check in imei number in my mobile (*#06#). My Imei number is: [protected].

                        Other one reliance network this same imei number is called for valid. but, your network (Airtel) only call Not valid Imei number.

                        I am cheak in online imei... website name: www.numberingplans.com for in following details i will see there...

                        Information on IMEI [protected]


                        Type Allocation Holder Sigmatel-FXD
                        Mobile Equipment Type Sigmatel-FXD T33i
                        GSM Implementation Phase 2/2+
                        IMEI Validity Assessment



                        >|<

                        Very likely


                        Information on range assignment


                        Est. Date of Range Issuance Around Q4 2008
                        Reporting Body British Approvals Board of Telecommunications (BABT)
                        Primary Market Europe
                        Legal Basis for Allocation EU R&TTE Directive


                        Information on number format


                        Full IMEI Presentation[protected]
                        Reporting Body Identifier 35
                        Type Allocation Code 35218203
                        Serial Number 775504
                        Check Digit 8


                        So Your network database wrong..

                        You are clear in your Problems...


                        First You are allow in my handset in airtel network...

                        My Full deatils...


                        Name: D.THIRUGNANSAMBANDAMOORTHY
                        ADDRESS: No.1/80, Middle Street,
                        Perugamani, Trichy. Tamil Nadu.
                        Contact No. [protected]
                        (this number not working in my hand set)

                        So, Please Call this Number [protected] (reliance No).


                        I am Purchased In Airtel Digital Set up box ( My id Number is: [protected]).

                        This is Same Airtel cell Number i will registraed in purchase Airtel Digital Set up box .Corrently your network Not working in my handset. So, I am very sad and colopsed.

                        So, clear in my compliants....

                        Please...


                        Thanking You,

                        Thirugnanasambandamoorthy.
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                          V
                          Vaibhav Argade
                          from Pune, Maharashtra
                          Nov 30, 2009
                          Resolved
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                          Resolved

                          Hi AIRTEL,

                          I have a Moto Razr V8 mobile phone. My handset has been deactivated by Airtel as Airtel is saying that my IMEI number is not valid and I have to get new IMEI by paying Rs 199. I think the data base of AIRTEL is not updated. I tried contacting the Mototrola helpline , but they have forwarded the IMEI numbers to all service providers. M/S BHARTI AIRTEL please look in to the matter and rectify your database.

                          My PARTICULARS ARE

                          NAME : Vaibhav Argade
                          Mumbai

                          PHONE No: +91 [protected]

                          IMEI numbers[protected]

                          Phone make : Moto Razr V8
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          I am facing the same problem. I also have a MotoRazr V8 phone and it stopped working earlier today. I have temporarily shifted to another handset but I am not sure how to resovle this issue. When I contacted the Airtel Nodal Officer they gave me the IMEI number seen by them, and it had the first digit as zero. It looked as though the handset was corrupting the IMEI number being transmitted. However, when I press *#06#, the number displayed is valid. I spoke to a Motorola dealer about this but he didnt understand my problem and asked me to contact Airtel again.
                          Whether it is a problem with Airtel or Motorola, finally it is we consumers who always suffer. I have been working on this for the last 2 weeks and I have got fed up
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                            B
                            balakrishnan v
                            from Patiala, Punjab
                            Nov 30, 2009
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                            Sir,

                            My son and my wife are having cell phone with prepaid connections with M/s Airtel Company. The phone numbers are

                            My son Rajkumar K.S Phone Number: [protected]
                            My wife Maragathavalli.S Phine Number: [protected]

                            Recently [protected] have changed the plan as 1 paise per second. After that without my request they are sending SMS to my phone and deducting Rs:2.00 or 3.00 per day. This is highly objectable.

                            Like wise [protected] have changed the plan as 50 paise / call. There also they are deducting Rs:2.00 or 3.00 per day. This is not agrreable. Kindly look in to the matter and arrange to settle the issue.

                            regards.
                            Sadasivam.v.l

                            AirTel Cell Phone — Unnessassary SMS not stoping

                            Sir,
                            My phone number is [protected], I have received unnessassary SMS, and loase of my money by this SMS, last two times I am complaints to Customer service and that time rectify this problem, but same problem this is third time, please stop any type of SMS i dont like. (austorlogy, jokes, helth suggestion etc.)
                            There is no mistake of airtel in this case, Either you or someone from ur family is subscribing for these value-added-services. Make sure that your phone is not being used by anyone and see the results after one month.
                            i am neither an employee of airtel nor i m in telecommunication line, i m just common customer of airtel and i am using their services since last many years. Airtel is best.
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                              P
                              Pushkar Firodiya
                              from Satara, Maharashtra
                              Nov 30, 2009
                              Resolved
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                              Resolved

                              I have purchased a BYOND by500 handset with a valid IMEI number and bill.I have verified the IMEI with airtel 121 service it says its valid, apart from airtel 121 service i have confirmed the validity from 57886,53232 and www.numberingplans.com all have confirmed my handset to be valid. but airtel has stopped accepting my handset since 30 nov 2009 00:00 hrs.
                              And as a matter of fact i tried using other service provider in this handset and they are perfectly working.

                              MY handset : Byond BY500
                              IMEI :[protected]

                              What should i do?
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                A
                                ankur lunia
                                from Buldana, Maharashtra
                                Nov 30, 2009
                                Resolved
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                                Resolved

                                sir,
                                I am ankur lunia from deshnoke.i have a lapu sim of airtel. my lapu no.[protected].i couldn't caal to custmer care before some time. i complain to my dealar, t.m. & area manager,but any one not hear seriously.many time i call from another lapu to ur coustmer care,but he said me this problem solve 24 hours, but no solve after 24 hours. pls you solve my problem.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                I am not able to call 12144 from my lapu sim i have register complaint in airtel care through another lapu sim they said it will start within 2 days but it is not working my no[protected]
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                                  A
                                  Angshuman Das Gupta
                                  from Hyderabad, Telangana
                                  Nov 29, 2009
                                  Resolved
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                                  Resolved

                                  my airtel no.[protected], and for the last two moths my gprs is not wotking while Iam travelling out of West Bengal. i have launched complains several times but the authority is not able to solve the problem neither giving any alternetive solution. from today onwards the internet connection has stopped and whenever I am trying to connect the internet from my Phone it is showing" Remote party has ended this connection". i am a frequent traveller and this problem is creating lot of inconvienece to me though every month my GPRS activation charges are being taken.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  AirTel — airtel gprs not working

                                  Airtel gprs is not working properly for the last 15 days. i registered a complaint 12 days back my complain number is[protected] but still am facing the same problem. i registered my complain on 24th dec 2007 they said it will be solved withing 4 days again after 4 days i contacted airtel they said it will be solved in 2 days... Again on 31st dec 2007 i contacted airtel the said gprs will work proprly from 3rd january 2008.

                                  my gprs is still not working am still facing the same problem .
                                  calls to customer care executive has been blocked by airtel. i am really fade up ...
                                  please help ...

                                  Airtel-GPRS — wap not working

                                  well i recieved a msg. from airtel that my GPRS has been activated but when i tried to use it, it either said that requested objects not found or there is too crowd in the port...
                                  so i request u to take necessary actions as quickly as possible, ...

                                  GPRS AIRTEL — AIRTEL GPRS NOT WORKING

                                  My Phone No. is [protected], GPRS is not getting activated after repeated request on phone. No one is giving manual setting and trying to get GPRS operational.

                                  AirtelGprs — Gprs not work

                                  Dear Sir,

                                  I would like to inform you that i have activate GPRS on my mobile no. [protected] but GPRS not working & only web page opening in Mobile set, I have complain many time to customer care executive but he has ignore and told me the services have already activated on your mobile and then after the customer care service close on my no. This is not happening 1st time, this is a big networking services in India, I am very hopeless for behaviour of customer care executive. cc not response my no.I have a lot of problem for disconnect my gprs when i active gprs so sow on my N-6300 mobile "Packet data connection not abaviable.

                                  Please, activate GPRS services on my mobile no for using GPRS services on PC

                                  Airtel — Airtel is not working in Sony Ericcson phones

                                  From yesterday, most of the sony ericsson phones were not working with airtel, customer care response was also not good and accurate reg. this problem.However in SE service center, they said that the Airtel changed the frequency of signal that was the cause to this problem.
                                  i request airtel and sony ericcson to rectify the problem we SE users are facing...
                                  Airtel is not working in Sony Ericcson phones:
                                  From yesterday, most of the sony ericsson phones were not working with airtel, customer care response was also not good and accurate reg. this problem.However in SE service center, they said that the Airtel changed the frequency of signal that was the cause to this problem.
                                  i request airtel and sony ericcson to rectify the problem we SE users are facing...
                                  This the mail i wrote to the nodal officer of airtel.
                                  Yet After 7 days of that they are not able to resolve the problem



                                  Sir/Madam,

                                  I am having tremendous trouble with my airtel GPRS connection and much more so with the customer service .
                                  I am pained to say that in over 20-30 calls with them they have not been able to help me even a bit.

                                  I shifted to a new phone sometime in Dec and got the Mobile Office Settings by calling your call center while I was on roaming.
                                  My GPRS / Mobile Office works perfectly fine when I am not in the karnataka Network but never works within Karnataka.

                                  I registered a complaint regarding the same by calling up your help desk. You will find the complain number attache to my phone number in your data base.
                                  In case you cannot these are the two Complaint IDs I have
                                  19696834
                                  19650567

                                  I have tried everything possible to get a resolution to the issue but to no avail.

                                  1. I have visted your Indirangar Customer care center where they changed my SIM Card twice but it still doesnt work.
                                  2. I have been made to visit your Customer Care center on Bannerghatta Road . Here too they were unable to address the issue.
                                  3. When a different SIM was put in my phone the GPRS works perfectly well ruling out any phone problem
                                  4. When my SIM is inserted into a differnt phone the GPRS does not work point to a problem with my connection.
                                  5. On frequent visits to other states i have found that my GPRS works perfectly in Maharashtra, Delhi, Rajasthan etc.

                                  Customer care keep promising me that they will get back to me within 24 hours but its not happened for close to two months now.
                                  My calls to to your GPRS care line keep getting disconnected and there is absolutelty no way of getting in touch with reps who kep promising action.


                                  I have spoken to a lot representatives and experts but to no avail. This lack of customer care is shocking from a company like yourself.
                                  My connection is a corporate connection and my corporate administrator too points me to the customer care.

                                  Please resolve the same as soon as possible.


                                  Regards,

                                  Ram Rao

                                  Sony Ericsson — Gprs not work

                                  Hi,

                                  I bought Sony ericsson J108i model. Initially they said Gprs facility working fine in this model in 2G and 3G. But, now i am not able to download even a single content from any site. i have changed many sim's even though i am having the same issue. I complaint against Sony ericsson support team they were not properly respond to me for my problem. Its one of the worst product. i never ever been facing any other models, even china model and corean model also working fine. Sony ericsson product totally waste.

                                  Regards,

                                  Sasi
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                                    S
                                    santosh gour
                                    from Salem, Tamil Nadu
                                    Nov 29, 2009
                                    Resolved
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                                    Resolved

                                    Dear Sir,

                                    My mobile nokia n70 and IMEI no. is [protected]

                                    Airtel sent sms is Apka handset 29 nov raat 12 baje se band kar diya jayega aur ye handset kisi bhi sim par karya nahi karega, ya to aap apna handset badal le, ya naya IMEI hamare center se prapt karein. Center ki jankari ke liye type kare HS Pincode aur sms kare 121 pe.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    Airtel — Asking for IMEI

                                    It is ridiculous for Airtel to ask for my IMEI and even threatened me to stop the services from the 25th November 2009 as per Government directives.

                                    My mobile phone is a NOKIA 1202 and the required IMEI is already there and I do not understand how AIRTEL issued such statements that I should buy a new phone.

                                    Is Airtel channelling some mobile phones company for this purpose ? Or are they connected with the sales of mobile phone ?

                                    Please reply and in case no reply is forthcoming the matter will be taken up through RTI, for issuing such threats.

                                    I am asking NOKIA also to challenge this because it will affect the sales of their products.
                                    I also received the same SMS on my Nokia 1209.
                                    I am using rage mobile which has got dual sim option, when i purchased the mobile, i only purchased rage because out of all the china made mobiles it was the only on which was offering me an IMEI number and one year warranty. But nowadays Airtel is continuously disturbing me asking for getting my IMEI number validated.

                                    My sim 1 is Idea: Which has not disturbed me till now,
                                    My sim 2 is Airtel: disturbing me by sending messages

                                    I called up the validating centre in my city he told me that i will be charged Rs 299 for this.
                                    Then i checked it online and found out that Vodafone is charging much less for validating the IMEI no. Rs 199.

                                    Where lies the problem ? (Is it with rage/ Airtel)?
                                    I purchased my phone, Motorola Rokr Z6 from Radio centre Alleppey about 2 yrs before.im using airtel sim in it.from last few weeks i'm recieving messsages from airtel that my phone does not have a valid IMEI number.i talked with the shop owner from i brought my phone, he sats that he don't know about what had happenned.Then i talked with customer care airtel and the gave me the format to get the nearest shop where i can validate it.when i called these shop located at Kottayam, they say that even they don't know how to validate it or they know any place where it is done.As per the message the phone will not operate in any network after November 30th 2009.Tell me what should i do..im ready to pay Rs 199 which they say for validating, but nobody knows where it is done.i don't want to lose my precious phone.
                                    kindly look into this seriously...
                                    Sir,

                                    My mobile No. is [protected] and I am receiving msg. from you that my mobile IMEI no.is invalid and to change IMEI no by paying Rs.199/-. In this respect I wish to inform that I have purchased FLY co.mobile model SL 500i with a valid IMEI bearing the number[protected]number can see on reverse side of mobile) and B.No.TN/01122/00001/5131 dated[protected] from The Mobile Store, Ambathur, chennai. I also confirmed with my mobile store that my IMEI number is valid one. Hence I request you please arrange to rectify your database by replacing my correct/valid IMEI number and provide me undisturbed services.
                                    Thanking you,
                                    N.Madhusekar,
                                    [protected]
                                    It seems Operators are not updating there IMEI Data base on regular basis. A set which has been verfied with VALID IMEI in UAE is being verified INVALID in India.

                                    Most of the problem is on part of operators and not manufacturer.

                                    Just sue the operator through Consumer council, in case of disconnection. If IMEI is invalid, manufacturer will have to compensate you and if Operator verifies it to be wrong, they will be in problem.

                                    Don't worry, operators will not disconnect the phone. Its just they want to sell their operator logo handset to you.
                                    Do Airtel give me new mobile for free if I am using China mobile ?

                                    It has valid IMEI number but, this people are sending constant messages.

                                    And it is also news that they are charging some fees to get IMEI number.

                                    This shows that they are beggars searching for ways to dube over money.
                                    i Have my emi no [protected] Then how can you stop my mobile .
                                    I have been using MOTOROKR Z6 for the past 2 and an half year
                                    from the past 10 days i have been receiviig msgs from Airtel that my mobile has got an invalid IMEI number
                                    today mrng my sim got unregistered and i got into big trouble without my mobile
                                    please give me some suggestions to get rid of this as soon as possible
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                                      A
                                      Ayasha
                                      Nov 29, 2009
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                                      from this number [protected] i cannot make out going calls .please look in to this matter after being complained several times still not rectified .
                                      sir,
                                      regards,
                                      my friend mr gyan prakash verma a resident of fatehpur, uttar pradesh went bangalore and purchaed an airtel sim whose number is [protected], he submit all documents (related to uttar pradesh)as well as the xerox of the hotel receipt in which he was staying to the shopkeeper, who's shop is near bangalore railway station but after few days the outgoing call are barred and now the incoming call are also barred .kindly let me know that what documents he has to submit so that his number start working, for your this kind help we ll be obliged.

                                      your's truly
                                      saurabh srivastava
                                      flight engineer
                                      international airlines
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                                        K
                                        K.Venktesan
                                        from Chennai, Tamil Nadu
                                        Nov 29, 2009
                                        Resolved
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                                        Resolved

                                        sir,
                                        we have been using digital tv since this april 09 and now since 5 days there is not tv signal and we complained and no response on the signal and once again i called up but it was going on ringing and my customer id is [protected]
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Sir
                                        I have been watching Air tel Tv since last year but now for the past two months I am unable to receive signal.When I checked the the signal strength their an icon like a Lock in between the two signal strength and signal quality bars.Pls consider my case and let me know what I have to do.
                                        G.Ravi Chandran
                                        Customer ID: [protected].
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