Airtel Complaints & Reviews

i am a defence employee and i was using airtel prepaid no [protected] for 6 months.However i wanted the same to be changed to post paid connection with same number. For same, i gave all my documents including serving certificate my photos duly attested and my application form with old prepaid sim to Sales officer of bharti airtel limited of pathankot region,Mr Rippan sharma, for the same on 19 Nov 09, as desired by him. However inspite repeated requests and reminders,the individual was unable to start connection on the new sim card.Now, the individual more often does not pick my calls or keeps giving lame excuses.i Have lost quite substantially due to the this erratic behaviour of the firm employees towards its customers.

Dear Sir/Madam,

I have to say that I recharged my mobile through Rs.96 GPRS pack on dated 8th December, 2009 which gives 2 GB free between 12:00 am to 8:00 am and 100 MB extra in original balance. That night (9 Decmber, 2009 between 12:00am to 8:00am) I used not deducted in my original balance. Again next day (10th December, 2009 between 12:00am to 8:00am) I used, my total available balance has been deducted while I checked dialling through *125*3# , used only 123 MB.

I contact to customer care against my deduction of balance Rs. 72 on 10th December, 2009 at 7:24 am. Conversion happened with Mr. Dilip Kumar, who given me Complain No.: 70400 and told your problem will be solved till 14th December, 2009 at 6:00 pm also an alternate number ([protected]) has been taken.

Since a long interval has been given to solve this problem and I again contacted to customer care executive Ms. Reena, who also gave me a complain no.:[protected] and will be solved till 15th Dec. But till date, my problem not solved.

Again I recharged 17 December, then again deducted my main account balance.

I am still feared that if I recharge my mobile, then balance would be deducted. Now in these days I am trying to contact with customer care, but no any options is being given to direct contact from Airtel Service.

I ask, why tells lie with customers during conversion and does not work for customers.

Tell me what should I do to get returned my balance? Why happens these types of deduction?

Yours

Santosh Kumar
Ranchi
Mob: [protected]

Following is a complaint on which no action was taken

To [protected]@bharti.in

I had bought Airtel Freedom pack as you call it on 04/11/2009 at Trichy in the state of Tamil Nadu and was alloted mobile No [protected] through a retailer with whom documents on identity and address was submitted.

On 04/12/2009 outgoing calls were barred with the automatic voice message stating '"Documents not yet submitted contact your nearest retailer".

On Contacting the retailer he stated docouments were submitted to Airtel on 04/11/2009 itself and airtel representative was called upon and then reactivated after an hour.

Surely airtel or its employees did not care to keep the service going even after one month of submission of documents and the system had automatically deactivated the service.



But the funnier part of the service was when airtel customer care when contacted reported on 15/12/2009 that the sim was damaged due to entering the wrong PUK No. and therefore i have to purchase a new sim with a different mobile no for Rs 49/- submitting the documents again.

Never such a thing as entering the wrong code has happened as we do not find time for such a thing and the mobile handset was in my shirt pocket when the caller received voice message at around 10 pm of 14/12/2009 stating that my mobile no does not exist.

I had made a successful call on the evening earlier of the same date.

When I happened to see my mobile hand set the next morning I saw the status "No Service" on it. When swithched off and then againg switched on the cell message was "Sim Card Registration Failed" which then turned to "No Service"



This speaks of your defective product or an intentional temination and knowingly or unknowingly the irresponsible attitude of customer care

I therefore request you to refund the balance amount in my prepaid and report to me regarding the mode of repayment. I have a strong feeling that the services were intentionally terminated as i did not subscribe to their commercials and therefore request you to investigate and ensure transparency.

An early action will be highly appreciated.

My email address is [protected]@gmail.com and alternative email [protected]@bsnl.in





yours



K P MURALIDHARAN

sir , i have many probloms-
1. castumer care sarvice is barred on my number.
2. jab me gprs chalata hu ,charge jyada lagte hen.
3.bina kahe love guru pack laga diya.
and many more.
-ishwar dev [protected]

This is to inform you that AIRTEL people disconnectedall my incoming &outgoing services......knowing the fact i have promised them that i will pay the bill on 12th Dec.09..then also they disconnected my incoming without informing me......due to which i have faced lot of prolems.n decided not to go for airtel now n switched to another network........So now i m getting calls from Airtel (Collections)n they are literally abusing me.....n forcing me to pay the bill........So i m requesting you guys that i will pay the bill but in installments as its really high amount.So kindly look into this n revert on this number .
[protected]

Hi,

I had requested the cancellation of broadband connection [protected]. After the cancellation confirmation I got several calls from airtel asking whether anyone in my circle was willing to take up my connection.I said a NO to this and requested the airtel executives to cancel my connection.This was 6 months back.3 months after so-called cancellation the airtel people started calling me up for bills.The reason I got the phone disconnected was that I had shifted to some other place where Airtel did not provide its services.I always told the executives that I had cancelled my connection.
Suddenly I got a call from an extremely rude person that the airtel people had sent me a notice on my old address and I must pay my bill by 19th December to avoid coming to the court in Delhi!
I asked him to give me the phone number of the person who was responsible for sending notices.He gave me Keshav Sharma's phone number([protected]) .This person picked up my phone and said 'Keshav here' I tried to talk to him but the moment he heard that I had some query regarding my airtel bill he replied that he was not keshav. I called him up for the second time and the same thing happened.I finally called up the customer care department and they said that in the logs for my connection it has been written that I had requested an ownership change for my connection.This is an absolute lie and nothing less than robbery!!
I have reported the situation to an airtel manager .The complaint number is 27625116.
What should be done now?

Dear Madam/ Sir,

This is regarding fake bill issued for mobile# 0-[protected] along with legal notice.

I have closed Airtel, mobile post paid account in the month of May, 2009. And I was issued with 'No Due Certificate' on 20th of May, 2009.

Few months later, I started receiving calls from 'Airtel Collections Team' to make the bill for months of June to September. In-order to avoid further inconvenience, have provided all the required information and asked them to check with their team.

Surprisingly, on 8th of Dec, I got a legal notice over e-mail with a bill of Rs 2367.45 from Corporate.[protected]@Airtel.in
I have replied to the stating the discrepancy and called over the contact details provided. Later I received mail from same team to ignore the mail (legal notice) and assuring they will rectify the problem.

On 16th of Dec, 2009 I got same mail (legal notice) from same team and signed by 'Girish Hegde'. I contacted 'Sanjana @ [protected]/Girish @ [protected]' for follow-up; however team was least bothered to look into the matter and take responsibility.

In my life, I have never came across any team with worst corporate etiquette and no proper governance.

I'm facing mental harassment and forced to seek justice not only for me, for entire consumer. This is not just worst customer service, is customer harassment.

I request for justice and guidance.

Sincerely,
Benil Thomas

my mobile no. is [protected]. i have taken a 89 pack of internet on 15dec.2009.after that i dialed *567*11#.a message came to me that thank you to subscribing aitel pack.the message told me to take 1hour for activation.message setting did not come as thecustomer care executive told me. after that i send message 'MO' to 52567 several time in 2to 3hours of interval. 2 customer care executive did a positive response and give me the request no.[protected].but i have not received my GPRS configuration setting. i am using nokia6233.
hoping with a positive response.
suhail

This is Raina Daftary with no.[protected].........
i had earlier logged complain that my incomings calls n incoming msgs were nt recieved frm 11th Dec 2009 midnight which was been soughted out on 13th noon, bt now in my cell love combo pack has been activated for which charges are also deducted will u pls inform me how is it possible when i m nt able to recieve msgs on 12th Dec how could i activate those services on 12th Dec 2009 n i called up many times to customer care executive bt they keep on hanging the calls, what kind of service are u providing...
i dont want any activation in my mobile n next time if it is activated i have to take strict action against this

My Airtel Mobile No. is [protected]

Eventhough I have given for payment of bill through ECS it is suddently stopped. They have disconnected the International Roaming for non payment of the bill. It is their responsibility to collect the bill amount from the Bank. I am now in the USA and not able to use my mobile eventhoug I have made all arrangements it to be through. I am put to a lot of inconvenience and also business loss because of their callus attitude. Kindly redress my complaint.

ygn

Dear Sir/Madam,

I have been using Airtel landline and internet at home.

Account Numbers being 14554240 and 14554239 for my landline and internet accounts

I had to shift my residence on 1st Nov. I approached Airtel at a later date asking if they have connection facility in the new residence (Vivek Vihar, Sector-82, Noida) and they immediately said they dont have a connection. So I requested on the phone for my connection to be cancelled and asked for the next steps. They refused to tell me what I need to do and they were following up only for my payment. When I told them that please tell me what I need to do they were still insisting on only payment to be made after that they can tell me. So I called them to my office and made the payment. I realized that the amoutn was an increased amount to cover the till date payment. I was hoping that my account will be closed after that. Ironically, I am getting a message from Airtel to pay further amount. Airtel has been calling me and harrassing me and attimes I am receiving mroe than 5 calls per day.

Even while I was a customer, they used to call and harrass me even before the payment due date.

I would reckon that Airtel customer service has been very bad

They have been eating my peace of mind. I would request you to please initiate action right away and save millions of people and let strong message be passed to such Giants.

I am from Jaipur. I have Airtel Digital TV. Airtel agents are doing fraud for their benefits. When our balance was completed we recharged it with Rs. 600/- & not made any changes in plan. But 2 days later a call came from Airtel explaining me about some plans, I was busy in meeting so asked him to call later & disconnected. But now our DTH is not working & customer care is telling that balance is negetive. I don't understand how my balance came to -53.97/- in just one week. Customer care says that our plan is changed thats why it came to negetive balance. So their should be proper check on the agents who are doing such practices.

On my cellphone No. [protected] with prepaid lifetime incoming service from Airtel roaming charges at the rate od Rs.99 have been deducted for 4 months from credit balance in my account during visit to USA. Roaming facility was neither reqested by me and the cellphone was switched off during my entire stay USA. Airtel should refund the entire deducted amount and the local staff are not helpful at all.

First Notice from Airtel

Date 05/09/2009
Puneet Gupta
No 949/1 1st Floor 1st Main 2nd Cross
New Thippasandra Gitanjali Layout
Near BEML Gate
Bangalore
560075

Dear Sir / Madam,

Sub: Outstanding Dues on your Airtel Mobile.

Ref: Mobile No:[protected] Account No: [protected]

We have not received a response to our Previous Tele-calls/Field visit & Letters
Regarding non –payment of bills towards the above said account for a net outstanding of Rs 2401.23

We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of M/s.Bharti Airtel Limited -Mobile Services A/c: [protected]by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative on [protected]

For any further clarification please contact Airtel Office at Bannerghatta Road,

Thanking You

This is Computer generated Letter and does not require any signature

Regards,
Legal Collection Team


My reply to this letter on same day was as follows and the mail was marked to collections.[protected]@airtelmail.in

Hello

Its been long time I told Airtel's customer care executive that my regular bill payment was automated and payment was through SBI ESC payment system. It was running successfully from last 1.5 years and suddenly I stopped getting bill notification from Airtel.

Hence I think It is the mistake from Airtel's part and I had gone through a lot of stress and harassment while relocating to a new location because of your collection call and intimations. There is no mistake from my part. If I am not getting bill then how can Airtel assume that I will pay for it.

Please dig deep into this matter and find out the reason why I did not receive automated bill on my SBI account.

Regards
Puneet

Since then I did not receive any email or call from Airtel until December, 8, 2009 when followed mail arrived to my email box

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Earlier E-mail
From: <Corporate.[protected]@airtel.in>
Date: Tue, Dec 8, 2009 at 4:03 PM
Subject: Legal Notice for mobile -[protected]
To: [protected]@gmail.com
Cc: vignesh.[protected]@rediffmail.com, [protected]@rediffmail.com, vignesh.coll%rediffmail.

Dear Sir/Madam,


This is to inform you that there is an outstanding of Rs 2401.23 towards your mobile number [protected]

Even after repeated field visits and telecalling,we haven't received the payment for the above number.


This is to inform you that we have initiated legal Notice to recover the said dues.So request you to be present at the court on 21st December at below address.

Please Ignore the mail if the payment is made.

Lokaladalath ,Civil court,
Ground Floor,Near Mysore Bank Circle,
Bangalore-560009.

For any clarification kindly contact:
Somshekar @ [protected]/Ramu @ [protected].


then I received a notification today which is as follows:

On Wed, Dec 16, 2009 at 2:13 PM, <Corporate.[protected]@airtel.in> wrote:

Dear Sir/Madam,


This is to inform you that there is an outstanding of Rs 2401.23 towards your mobile number [protected].


Even after repeated field visits and telecalling,we haven't received the payment for the above number.


This is to inform you that we have initiated legal Notice to recover the said dues.So request you to be present at the court on 26th November at below address.

Please Ignore the mail if the payment is made.


For any clarification kindly contact:
Sanjana @ [protected]/Girish @ [protected].


Regards,
Girish Hegde.
Collections

I am attaching the calculation which is due (INR 835.47 only please see the calculation attached ) from my side even accepting the mistake from Airtel's side. Please see the calculation and let me know if Airtel ready to settle for that amount.

Though I called Airtel (121) several times and asked them to close my connection and have gone through a lot of stress due to all this carelessness from Airtel's side, still being a loyal Airtel customer from over 6 years and I do not want to spoil that relation and bond just because of one miss happening due to miss communication between SBI bank's ECS and Airtel payment system. I expect Airtel to ratify this error and live to their "customer first" values.

Please see what you can do over this issue.

Regards
Puneet Gupta

Internet user ID No mp 291108dsl , we have taken the plan and they told us in this plan 2500 minutes calss are free and but it is not provided . the area service provider has given the other plan in wrongfully manner and after that we have told us that cut the connection and taken other connection so please kindly give my answer that this present plan is 699surf or not .

My name is Naresh Sharma Mobile No. is[protected]. Today[protected] again you have charged wrongly Rs. 5 for Miss Call Alert has been activated by you which are not activated by me. Why you activated this service in my number. I don’t know. I think this is the passion of wrongly deduction by Airtel. And I think you have not updated with your Constantly department that for I suffer. I am tired to stop the service of Miss call alert service which is directly activated by Airtel . And I am not understood why you have activated Miss Call Alret in number. This is kind for your information that I have not activated Miss Call Alert. Please refund my wrongly deduction balance of Rs. 5 immediately. And inform your Miss Call alert department that doesn’t again activate this service in my number. Please understand I have not time to complaint again and again. Please refund my balance of Rs. 5 which is wrongly deducted by you. And why my customer care is blocked please clearify
This Complaint is made on[protected] which is not solve by Airtel till date and I am not get my wrongly Deduction of Rs. 5. Sir Please Refund my Balance as soon as possible.

Dear sir,

i wanna let to know how to block the unwanted numbers calling !!!!! as they are abusing with the bad words like number like +[protected] . i have the connection of airtel . pleace help me out to tackle this problem!

your truely
Anubhav jain

Respected Sir,

I am Sunita Sharma. Last week my mobile got stolen. Hence i transferred my number to a new SIM. the shopkeeper said it will be activated in 24-48 hrs. the shop is Mobile Store No. 165 A, Chennai road, Opp. to VIT, Katpadi Vellore 732007 (ph [protected], [protected]). Now even after one week my sim and number has not been activated. I have furnished all the identity proof required. My mobile number is [protected]. Kindly take action. my work is being delayed.

Sunita Sharma

plz sir i want my details of my number [protected] urgently

I have submitted Rs 750 for the Airtel broadband connection on Oct-21.
My form number is 1975994. Bharti is incapable of putting up broadband connection saying that they do not have free port in the switch.
Also till date, they have not returned my money back.
I have been in constant touch with their call centre Care NCR [Care.[protected]@airtel.in] which have filed number of complaints but are good for nothing.
Also I have been following the same with some Mr. Gajendra ([protected]) who is also not able to get me the refund though being appointed by Airtel for such cases.
I have contacted Mr. Archit ([protected]) who is also reluctant and sound incapable saying it is handled by third party and they have no control.
Apart from this, I get 15-20 calls everyday from Airtel asking " Sir you have applied for broadband connection etc etc) but they bunch o[censored]neducated people are not aware of their own incapabilities of port not being free.
When I complained same with Archit, he said that he can not do anything for this.

I am looking for the refund and action against everybody involved.