Airtel Complaints & Reviews

airtel pre-paid — Prepaid to postpaid

I've given a request to airtel for converting my prepaid connection to post paid connection. They took Rs 300 from as charges for the same, gave an empty SIM, and said it will take 5 day for activation aftere address verification. Third day of submitting the application they came for verification, though I was not at home, they took info from the security and went. Now it is two months since I applied for conversion, and no progress in this regard. I visited airtel office 3 time in two months to check the status. My file is almost in dead state. Its just that I wasted time and paid their charges. Looks like the verification guy has to get signature from me. I suggested them that I can invite the guys for a tea at home, so that he makes his next visit with prior appointment. This reminds me of communist party policy, where they d not accept bribe and the work will remain stuck without progress. I'm not sure whether I'll visit their office to follow up on this, in case I do that, I'll try to bribe the Airtel official. though it is a private company, this is the best way to make things possible accepting the fact that I'm located in India.

AirTel — Migration from post paid to pre paid

I had requested your sevice centre at sec 4, dwarka, new delhi for disconnection of no [protected]on 20th july, 09.They advised to contact 121.I contacted 121 the same evening and talked to Ms Namrata, who suggested migration from post paid to prepaid, without any cost, as a better option which I agreed to, Ref. No.[protected], within 48 hrs.Finding no progress in the matter till 23rd, I again talked to 121 on 23rdJuly, ref no 22184885, and was given assurance of resolution of the problem in 48 hrs by sending Airtel, s rep for delivering pre paid sim card and collecting post paid sim from me.Since then there is no change in status, in spite of talking to 121 every alternate day and getting verbal assurances.This is disgusting for an organisation lie AIRTEL which claims to care customers better than the rest and calls for introspection and adopting earnest approach in attending to genuine problems of its customers rather than extendind lip services only thru reps like Namrata, Pooja Khurana, Kanika Mehra, Devinder Singh, Abhijit, Shailendra and others.

P.Swarup

AirTel — migration of prepaid to postpaid

Dear Sir,
This is to bring to your notice about my worst experience ever had. after a lot mails to the company & Customer care walk-in's at my area branch office & desperate calls to call centre executives nothing have solved my problem.even then waiting patiently for several months,i,ve decided to approach to consumer complaint cell
I hope now at least I will be justified. down below is my 1st complaint copy wrote to the company on 9th October 2009. and the same copy I am farwarding You for your kind persual.

Thanking You Sir,

Yours Sincerely,
P.Ravi Kumar Basu.

Hii,

My name is Ravi Kumar Basu.P, I am from visakhapatnam.i have a complaint regarding my connection for which your people have been trying to solve since 3 months (or might be acting to solve in front of me).which has not be solved till today i dont know weather you (Managers) are aware of this complaint or not ? or you are also not able to solve this problem and trying to act smart? dont just take this as a simple complaint, i want you people to respond on this..since you people are advertising your self (Airtel) as No.1 Net work in Andhra Pradesh.but a network which cannnot solve such a small issue..there is no point of saying the above its just to make your self satisfy but you also must know people will be laughing at you on such false statements.
As an esteemed customer of TATA INDICOM post paid user and prior to that HUTCH user i never faced this kind of problems. let me come to the point basicly i hate going to prepaid for getting recarged time to time & dont know when the balance go off..so, i only prefer for postpaid as per my new job and based on the users in my office i thought of changing my net work to Airtel from TaTa Indicom. and this is the biggest mistake i made. in the month of July'09 as i am in search of some kind of fancy no. i got this no. [protected] and after the confirmation from the dealer that a prepaid no. also can be converted to postpaid i bought this and with in a week time i've applied for migration to postpaid through wox communication, at R.T.C complex, Visakhapatnam. and the requirements along with a deposit of Rs.500/- has be collected by them on the same day stating that for migrating to postpaid it might take 7 to 10 days time. this happend on 06-07-09. After10 days people have come to my house for verification and they have completed thier part. since then i've been in touch with the people of wox communication, they just keep on postponing today, tomorrow and that month rolled away in the month of Aug 2nd week your people have sent me a dummy generated bill to my mailing address with out activating my postpaid sim. when i complained regarding this to the wox communiction dealer he said he will give a manager mobile no. and his name is mr. Srinivas he will be taking care of your problem. you dont belive he is least bothered about the customer problem and never he used to respond on phone and some time if i catch hold of him he just give some excuse and says that it will be solved by today night. this same answer has been repeted by him for more that 4,5 time. but there is no improvement in my problem.
Finally, i went to Airtel Customer care centre on 07-10-09 at Siripuram, Visakhapatnam. where i was asked to wait for more than 25min and sent to your Customer attendent, she heard the whole story and tryed to find out the problem making me sit infront of her fir another 20mins and finally said that there is no postpaid connection with my existing no.its a very silly answer i know that my mobile is in prepaid only and i didnt go to her for confirmation of my sim weather it belongs to prepaid or postpaid. i dont how you people recruit customer Care attendents who dont even understand wht kind of problem a customer is facing and wht solution should be given. and finally i have been given the customer complaint mail id.
This is the story of your net work, for which you people are boosting as No.1 conectivity and Network in Andhra Pradesh. iam really a fruuustaaatedddd..Customer. also iam very much sure i'll be come a hell for you if my problem is not sotted out. this is not threatning..for any good or bad now a days its become more simple to reach public..and i have my own way to solve my problem along with compensasion if you are not in a position to solve. this mail is for your intimation and also for my proof...
hopping a early and positive response from you for a smooth and better relation in future..

Thanks & Regards,

Ravi Kumar Basu.P
[protected]

AirTel — Prepaid to Postpaid migration

I had applied for conversion of my prepaid number to postpaid on 3rd November '2010 and it is yet to be converted. Despite repeated pleas with customer care executives, floor supervisors and the Airtel outlet incharge, where I had applied for the migration, all have failed to provide a solution or help me and get the job done. I am looking to lodge a formal complaint with the police regarding the same.

yes he is right.

Airtel — irresponsible by customer care.

I tryed to active GPRS on my mobil. I call 4 time to custmer care exu. But no responce that man. How can I belive on airte? My mobil no. [protected].

Airtel — automatic subscription of VAS

i am anup, mobile no:[protected] suffered the airtel pack of weekly cricket news from last 2 months although i have not be yet subscribed the service for the only asingle time. i found the airtel communication as the most worst service in all.

Operators should be punished and made to revert all these unauthorised subscriptions to the user. This cant be clubbed as just another a billing issue. It is breaking the rules of the industry and fleecing users.

Update: Today Airtel has billed me again for the comics - I have tried my best to unsubscribe. What can I DO??????

Airtel — charging for value added services without letting the consumer know of its price

Sir,
Airtel is providing certain value added services.I bought new Nokia mobile set and was trying to figure out as to what all facilities are available.I may have inadvertantly pressed a key which downloaded cricket t20 .Client gets SMS saying "thanks for downloaging cricket or office challenger etc etc.and you have been charged Rs 99/-.This happened twice with me.
I dont even remember/know as to when and what key was pressed by me .I was just scanning the keys on phone.
Airtel must incorporate a system of warning that if any one presses a key accidently or inadvertantly,he must get to know its price before finally deciding to download.It should warn clients like this one: "you are about to down load VAD costing Rs.99/- or whatever".In case you want to download press Y if not press N.
This will stop the harrasment of clients.
Regards,
BSRangi

AirTel — auto renewal of clubzone comic

i wanted to unsubscribe clubzone comic subscription service from airtel.For that i sent sms to "stop" to 121.the reply came as follows.-"kindly note there are no services active on your airtel number.To 'START' a service,SMS 'START' to 121"
my airtel number is [protected].

AirTel — subscription without my permission

Airtel subscribed me to FS-Airtel Music Portal subscription service,when i never ever subscribed to that service.i picked up one airtel's computerised call .After that only i automatically got subscribed to that service.Airtel is now deducing 1 rupee from my balance everyday and not only this,Airtel's message saying" Thanks for using FS-Airtel Music Portal Subscription service from Airtel.You have been charged Re.1." every night around 2am and 3am in night.i want to unsubscribe this service immediately.

AirTel — Subscription being done without your approval or our application

Hi am Faiyaz Khan, am an Airtel prepaid mobile subscriber, would like to lodge my complaint against the Airtel, my compliant is that without me having selected or opted for any of thier value added services like sports news,jokes, or now recently mobile radio, I get a message stating that " Thanks for subscribing Airtel Radio you have been charged Rs.10 for 10 mins of music for 10days", this is sheer day light robbery, and jus imagine the amount of money they might making by cheating people and so many subscribers like me, it must be in crores, and nobody can teach them a lesson since there wont be any proof if we have opted on a prepaid sim card, since there are no records for that technically, think it is high time we do something on this,since its not once it happens every 2 or 3 months that we are put onto something which we never opted and amount deducted automatically.

Dear Mr.Rakesh,
My email ID is [protected]@gmail.com and you can contact me on[protected], hoping eagerly to see what resolution would be provided...

Dear Mr.Rakesh,
Have seen it, apart from the above mail nothing is being done of the complaints against Airtel being listed here, and if the persons dont provide their contact no or id, you just state that no details were provided and close the complaint, and to top it would like to bring it to everyones notice that have got another shocker, i have been deducted Rs.30/- today stating that I have been renewed for Astrology updates, oh god this is too much, if you could do this to a lawyer, what is the condition, am now definitely file a complaint with the District forum over here, and see that to make Mr.Sunil Mittal a party to the complaint, its really too much now, Please take notice that if within 3 days if the entire amount of balance if not refunded to my cell No., then you all would be responsible for the costs and consequences that would follow including prosecution before the competent court of law...

Oh my god see the above response the company has given, I really dont believe it, these people are thinking that there is nobody to question them, it is high time now, need to teach these money savouring beasts a lesson...

Dear Concern i am not applying below VAS renewal then how you update this, please stop immidiatly.and please remove below email id its not my mail id, please update my email id and send all the mails on [protected]@balajisolutions.in

Regards
kulvinder

Thank you for renewing your subscription for which details are as follows:
Package : Airtel - Games on Demand Monthly
Subscription Type : Monthly
Price(INR) : 199.00
Renewal Date : 28-Jan-2011 12:00:00 AM
Next Renewal Date : 27-Feb-2011 12:00:00 AM
TransactionId : 412644SRT280111
User : Kulvinder Kaur Kalsi ([protected]@rediffmail.com)
We hope you are enjoying this product offering from Airtel.
Sincerely
Airtel Team

Nokia — Outgoing mails not working

Nokia E63 keeps announcing their messaging services as alternative to blackberry

I bought a E63 just for that but beware , the service is horrible compared to blackberry

The outgoing mails dont work at all ! ( Not entirely correct , but it has stopped working for more than 10 days now)
The customer care is pathetic, we get irrelevant responses and nobody knows what is going on


If someone is trying to buy a Nokia instead of blackberry I would advise you dead against

Nokia — outgoing not working

hi, I'am a idea customer last 5 year,now Mobile out going not working.but incoming is working,pls rectifi immideatly

Airtel/Post Paid connection — No response since 28.12.07

One of their customer care executive has offered me for conversion of my prepaid number to the postpaid number. For this purpose I have paid Rs. 399/- to their sales executive after filling up the form on 28.12.07. He promised me to send Post paid sim card on 29.12.07. But there is no response from there side. I have tried to contact them on daily basis but all in vein.

Airtel/Post Paid connection — security amount not refunded.

I withdrew my post paid mobile connection about two and half months back. Executive at Airtel office, Solan (HP) told me that my security amount will be refunded to me within 15 days, but, no refund has been given to me till date. If Airtel doesn, t settle my account within next one week then I have no options except filing a case with Consumer Court. My cell No. was [protected].

Airtel Postpaid — NOT REFUND THE REFUNDABLE SEQURITY

This is GOPAL KUMAR([protected]).I want to know, why that refundable sequrity is not refund from last 10 months. A Postpaid Airtel SIM was purchased by me on[protected] for net use only.Due to Negetive Verification after correct address, my that number([protected]) was disconnected, which was purcheded from CHOPRA COMMUNICATION (Sirsa)HRY.After the compaint of that matter no any type of satishfication answer was gave by CHOPRA COMMUNICATION. So pls attention of my this problem.I hope u'll try your best as possible as.i'll thankful for your help & also promote to CONSUMER COMPLAINT ORGANISATION.

nothing not know

I, Mr Pankaj Thakur having airtel broadband prepaid connection no [protected]. SIR, I am a long time airtel pre-paid costumer. Recently I discovered that a suspicious person is using my phone illegally without my knowledge or concern, both suspicious domestic as well as International Unsolicited Phone Calls for his/her personal use, which may create an illegal trouble in future course (past 2-4 month till date). I would be highly greatful to you i[censored] provides me the details of incoming and outgoing calls for my airtel prepaid no. [protected], on my email id (mr.[protected]@rediffmail.com). Looking for your reply…. plz give me the detail of reason about the issue...

Unsolicited Phone Calls = [protected], [protected],[protected],[protected] & more
My Mobile no. = [protected]

Thanking you

Regards,
Pankaj Thakur
[protected]

Sir,
My complaint resolved on Friday on 11th Dec'09 at shivaji park airtel gallary.
However pl. note that my problem was arised on 30thNov, I am informed you first on 3rd Dec on 121, and then at consumer complaint on 5thDec.But my querry actually resoved on 11th Dec, only after my personal visit to your gallary.
The service given to me is very poor.
Thanks,

Smt Megha Ulhas Patil

From
K. DHANAPALAN
chennai
[protected]

To
Bharati Airtel Limited
Broadway
chennai

Subject : Disconnect the Airtel telephone connection

Respected Sir,
We are unable to continue the telephone connection. So kindly you to request to disconnect our telephone connection. Our telephone no is 43237992, Account no. 11978587.

And we are already settle the bills upto month of the may and we sent the letter dated on[protected] to the Airtel office that we have metined that disconnecting the telephone connection.

Recently one person from Airtel has called and told me that I have not paid the bill and if I pay that then disconnection would be approved. I thought I might have used it some days in the billing cycle, so I paid Rs.250 (full amount on that billing cycle), he collected the dated on[protected]. But still even now I am getting the phone calls to pay the bill for further billing cycles. And that person has taken the telephone, modem everything to us.

Please take this complaint as soon as possible

Thanking you

Regards
K. DHANAPALAN

Airtel — Abuse & Bad Language

I am facing some problem with the airtel Mobile User : [protected]. Some body call me using this number and using bad(abuse) words and he is calling my wife also.

I just search above number on Internet. But i just trace location : Ahmedabad and Mobile Service Provider : Airtel

Please do needful for the same and provide me some idea what i have to do for the same.

Thanks In Advance,

Gauttam Kevadia

hi,


this is pankaj kumar jha and my employee code (34238). I had been worked for bharti airtel services limited at faridabad, i submited my provident fund withdral form last weak at communication address

Active statutory (bharti Airtel Limite)
281, udhyog vihar, phase-2
Gurgaon-122016
Email id:-alumni.[protected]@airtel.in

But till now i didn't get any infromation about submition or receiving about my form,

I have the POD of courier.




pankaj kumar jha
jha.[protected]@gmail.com
[protected]

Sir.
My name is Mary Ann and I have resigned from Bharthi airtel services on
Feb 28th 2009, Till date I have not got my PF settlement amount .
My emp id was :40624, and my PF no is :HR/GGN/10693/017308.Till date I have no
updates regarding the same. Requesting an urgent reply from you regarding the
same.

Rgds
Mary Ann
mob no :[protected]

My name is Navdeep kumar i was working as a dsl executive in airtel services ltd from august 2006 to jan 2010 i completed all the formalities and documents for withdraw my provident fund my oracle id was 30773 and employ id was 31303, i was working in KPA .(karnal panipat ambala zone).My pf number is HR/GGN/10693/006511. AND MY COURIER DOCKET NUMBER WAS[protected]. KINDLY REVERT ME AS SOON AS POSSIBLE I WILL BE VERY THANK FULL, TO YOU my mobile number is [protected] .

thanx

Net setter information

Hi,

It seems like you enabled FRIENDS CHAT service from airtel. thats why you are getting calls.

Call your customer care service and and disable

bs