Airtel Complaints & Reviews

I have tried to recharge my mobile but ended up recharging incorrect number... Last 1 digit was wrong. Tried customer care multiple times but no avail

Operator reference no.[protected]
Upi reference no.[protected]

Wrong mobile no. 8374**4117
Correct mobile no. 8374**4114

Please note that I recharged correct number within few minutes.

Please reverse this amount. You can contact me at[protected]**

Broadband:[protected]_kk
Fixed number: [protected]

This company is hoax company full of harassers and broken systems. Due to the Pandemic I have had to change cities and no longer required the Airtel broadband connection that I was using in Bangalore. I called Airtel help desk multiple times to register a cancellation request to which they never payed heed. Out of frustration I also reached out to them via mail on [protected]@in.airtel.com to cancel my connection.

Despite making several attempts to get my cancellation request, Airtel seemed to have made up their mind to continually harass me. Calling me 2-3 times every single day asking for bill payments for future 3 months (since it's an advance rental plan)!! Why should I pay when I have already requested cancellation and you have acknowledged the same through mail.

With the customer executives its a different kind of nightmare altogether, when I explain my problem and ask to speak to someone incharge they conveniently cut my call and call me back again later.

I had heard of many terrible similar experiences of customers with Airtel when it came to cancelling the broadband connection, but never though I would go through the same.

I want Airtel to stop calling me at once for prepaid bill payments for the month of January- Feb- March 2021!
And I want an apology for the continual mental harassment by them. I also want to know how Airtel plans to rectify this broken system so that future consumers don't face the same issue.

I am posting my mail conversation below:
[protected][protected][protected][protected][protected]-------

Discontinue broadband connection
Inbox

Nikita Uttarwar
Sep 10, 2020, 2:04 PM
to 121

Hi team Airtel,

After spending hours on you IVR and trying to find a deactivation option on your thanks app, I have resorted to writing a Mail.

I wish to discontinue my Airtel broadband service.

Broadband:[protected]_kk
Fixed number: [protected]

Please discontinue this service at once. Incase you need any other information please let me know at the earliest.

The outstanding bill amount is for the coming months which I should not be liable to pay.
I will also not be liable to pay any other charges from the day I have sent this mail to you.

Under no circumstances/offers will I be persuaded to continue this service, so please do not offer alternative packages or so.

Please kindly reply at the earliest.

Thanks and regards,

Nikita Uttarwar
Sep 19, 2020, 6:28 PM
to 121

Hi Airtel team,

What is wrong with your customer service???!!!
It’s been quite sometime since I have posted this mail to you, letting you know that I want to discontinue the broadband service!!

Not only did I not receive any reply from you, moreover I get calls everyday single day!! Its been almost 8-9 phone calls asking me repeatedly why I haven’t paid the bill!! And me explaining over and over that this is advance rental plan, when I have said I want to discontinue why should I pay for months of November and October?!!

Airtel I would like to inform you, this is customer harassment, the next time someone communicates with us please ensure that they are talking about discontinuation of the service and not bill payment.

If this issue is not resolved soon, please know I will not hesitate to take this issue to the next level.

Very poor customer service, I will not consider Airtel for any of my future internet providers and inform my relatives and friends of the same.

121
Sep 22, 2020, 1:21 AM
to me

Dear Customer,

This is in response to your email on Airtel Xstream Fiber/Broadband.

Your request for cancellation of your Xstream Fiber/Broadband service is in progress.

We hope that you will reconsider your decision to cancel the services of your Airtel broadband services and will give chance to us to serve you.

In the meantime, please visit Airtel Thanks App help and support services https://www.airtel.in/5/S_Help to manage your airtel connections.

Warm Regards,
Bharti Airtel Ltd.

On Sat, 19 Sep 2020 at 06:28 PM wrote:
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Nikita Uttarwar
Sep 23, 2020, 2:40 PM
to 121

By when can I expect the connection to get disconnected ? Can you please also send an updated bill? The current bill you have provided is for months of Oct and Nov which I will not pay.
Provide a new bill only until September that I will accept to pay.
I continue get calls from Airtel for bill payment? I don’t understand why? When I have repeatedly told the same thing over and over again. Extremely extremely horrible customer experience.

121
Sep 24, 2020, 11:36 PM
to me

Dear Customer,

This is in response to your email on Airtel Xstream Fiber/Broadband.

Based on your earlier decision, please note that your Airtel services have been discontinued.

For any further queries, please write back to us on [protected]@airtel.com and we would get back to you at the earliest.

We look forward to have you back on network soon.

Warm Regards,
Bharti Airtel Ltd.

...

[Message clipped] View entire message

Nikita Uttarwar
Nov 19, 2020, 3:48 PM
to 121

Airtel this is harassment!!
After receiving a discontinuation mail, why am I still getting calls for broadband bill payment!!!
Please stop these calls at once.

Nikita Uttarwar
Nov 19, 2020, 4:15 PM
to 121

What is my cancellation id and why am I still getting calls for bill payment. Be warned, if I get another call from Airtel, I am making a police complaint.

Mobile nos: [protected]; [protected]
For the past 3 years we are getting very weak signal (voice and data) in
our residence:
V. SRINIVASAN, HEMA SRINIVASAN
KENDRIYA VIHAR, BLOCK - C7, FLAT- 93
PARUTHIPATTU, AVADI
CHENNAI- 600071.
We lodged complaint many times, but no outcome. This problem is faced by all residents (572 families) living in this Kendriya Vihar colony (Phase- 2). There was a proposal to erect a tower nearby area by AIRTEL. But nothing happened. It is a very serious problem and Airtel technicians need to visit this site and interact with consumers and find a permanent solution for this weak signal (both voice and data). Many times we have to come out of our flats to open space to receive the mobile call.

I have sms pack but when I send message deducting my main balance

From last few days my sim card is not showing any network . I can't call anywhere neither i gets any call (same with messages)
My mobile number is [protected]
please fix it asap it's really creating a lot of problems . I can't even use my card for buying anything
I won't get your calls it just rings on caller side but didn't show anything on my phone .
Contact me : pandey.[protected]@gmail.com
[protected], [protected]

R/Sir, I am a broadband user of Airtel Service provider, in the month of Mar-20, i raised a complaint to customer care of Airtel for resolving my issue to get the connection maintenance, but due to instantly started to pandemic covid 19 situation, no one could visit at our location, whenever we raised complaint received the same message from the Airtel customer care to have a visit very soon by the Airtel Engineer once the problem of Covid-19 is resolved, but never made a visit.
Now the situation here is that my broadband connection got discontinued automatically, i was informed by one of Airtel Engineers.

Down

But from last 2 days I have been getting issues in my area where the internet disruption is happening and my broadband is not working and which is a problem for me where me and my wife are working from home and due to which both are work or productive timeis getting seriously impacted.

I have attached the screenshots for the message coming for disruption.

I really want you guys to please take this complaint very very seriously as I want someone to look into this and check why this outage has been started.

Also from my area there are 3 person who are responsible for the technical assistance but no one pick up the call and check the issues details are given below

- Mr. Prabhakar ( Area Manager ) - [protected]
- Mr. Hemant ( Installations) - [protected]
- Mr. Manoj ( Service Manager) - [protected]

My No. [protected]

Wrong No.[protected]

Amount Rs.698

Transaction ID[protected]

Hi Airtel customer support team

My Airtel no is [protected]. I use iphone for this number. Complaint is that calls are getting disconnected frequently. I don't receive calls and my friends complain that, I called you and you did not receive the call. This is because I don't get the ring at the first instance. If I call any one the signals are very bad. Even the 4G net work is not appropriate as expected. If no action from your end to rectify the signals, I have no option but portability. Please look into this issue immediately.

My Mobile No. [protected]
Wrong Mobile No.[protected]
Amount Rs.698
Transaction ID[protected]

My Mobile No. [protected]

Wrong Mobile No.[protected]

Amount Rs.698

Transaction ID[protected]

Please revert recharge amount

Hello team,
we are facing a poor DATA coverage network in Tata Steel Plant Area, Jamshedpur, Jharkhand 831001, India. This causing lots of inconvenience to us, I would request you to take the necessary actions to resolve this problem as early as possible.

Here I myself M.Anishraj I have wrongly recharged my sister's Airtel mobile number recently for cause of recharging my Daddy's number ! Kindly take this seriously and please refund my amount if possible to my bank account !

Take this into Your @airtel concern effectively and fastly ! I want a refund immediately plz ! 👍please contact me shortly for mobile number details As it was my sister's number I can't type it publicly ! So contact me shortly @airtel

We have reacharged to this number but it doesn't activated, we can't acess network and we also call any one make a repaire as soon as you can.

I had recharged for whole year data subscription worth Rs 2700 . I was debited instantly but no recharge, i tried contacting airtel multiples times regardind the issue but once i call their helpline no there is no option to proceed, worst customer care they have .
Airtel just loot their customers on failed recharge also i didnt get my money till now as they promise it will be credited back to account..pls resolve this issue..2700 is a big amount. I would suggest people never try to pay for a recharge plan of more then 1 month and try to avoid airtel services..previously i hated jio but atleast they are not so cheap like you guys .

I looked at Airtel website (https://www.airtel.in/dth/Kolkata) and found 3 types of connections were available -
1. Xstream Basic
2. Xstream Premium
3. HD-High Definition

I booked my Digital TV connection by dialing[protected] after consultation with Airtel Customer Care Executive on 25 Nov, 2020 after looking at the information regarding New Digital TV Connection on their website and on 26 Nov, 2020 in the afternoon, installation of the same was done.

But to my surprise, I found that a SD quality Set Top Box had been installed, although I never asked for any SD Set Top Box and I have never been informed that I would be given SD Set Top Box.

I am totally frustrated by the process followed by such a renowned company to give poor quality Set Top Box and I feel cheated.

I never even imagined that some professionals of such a renowned company like Airtel could be involved in such an unethical activity of giving inferior quality Set Top Box without even letting the customer know.

I registered my complaint by sending a mail to [protected]@airtel.com with all these details on 26 Nov, 2020 and by dialing[protected] on 27 Nov, 2020. I also sent mail with the details to AIrtel Nodal Officer (nodalofficer.[protected]@in.airtel.com). But so far, didn't get any resolution. Therefore, I am raising my complaint looking for a quick resolution.

Kindly replace the given SD Set Top Box with a HD Set Top Box at the earliest.

Here are the details of my order -
Registered Mobile No.: [protected]
Customer ID: [protected]
Order ID: 61507262

(On Behalf Of Trishul Defence Academy, Prayagraj)

In the month of November 2020, TDA had applied for the Airtel Xstream Fibre 5G Service for the whole office setup including (back office and front office). It was with high service prospected that a so-called big name like Airtel offered us uninterrupted high-speed internet service.

But the truth of reality turned to be contrarily worst as it within two days it's internet service went out of track and many of our systems were inactive with the broadband connectivity and upon calling them they were sending inexperienced hardware personnel for the task of networking which is a software task.

More than half month has passed and half dozen times TDA registered a customer complaint regarding but on in all the same story, upon pressuring as to what the exact issue, they said it is related to networking and they do not have any man for it. The internet connection gets active on some systems only while on others it goes missing.

This is the futile situation of this tech giant firm which claim to provide the so-called "best internet service". The area manager does not have even a clue as to what can be done, they are only concerned with billing and false offers.
'
Following is the basic in brief of our complaint -

Fibre ID[protected]

Date Of Installation - 17.11.2020

End Date - 18.11.2021

Issue- Airtel Xtstream Fibre 5G Connectivity Issue

Plan Rental- 1769 Per Month

Plan Speed- 300 Mbps, Unlimited

TDA calls out Airtel (Bharti Airtel Ltd) to address this grave issue and resolve at first hand. If they really have "spine", If they really care for customers then we are expecting a solution to it.

We are highly disappointed and irked with this service quality and conduct by Airtel and hereby declare not to pay a single penny till the solution is provided and urge everyone to raise their voice against this big company's anti-customer side.

Dear sir/madam
I, Javed Ahmad Khan, am using airtel sim. Since last two days there is no network in the sim. I went to airtel store in New Delhi and been told that sim is not registered in my name, so same Mobile number can not be issued to me. I am using the same number since last 8/9 years. I purchased the sim using my college identity card when I was in Dhanbad. Also all my ban account, aadhar are linked to the same number. I need the same number. I am ready to submit all the document needed like aadhar /pan.
My mobile number-[protected](related to the matter)
My alternate mobile number-[protected]
Email id- [protected]@gmail.com
Kindly resolve the issue.

Hi,
My mother ported her Vi number to Airtel in early August. She went to Canada later in August and left her Airtel number with her sister in India. After two months, her Airtel number stopped working completely and gives an error "Not Registered". Her sister went to Airtel store to get it checked but they said that sim is bad and no longer works. They refused to replace the sim. The number is 15 years old and is the primary and only contact that everyone has. It is also linked to her bank accounts and all other government services where phone number is mandatory. She cannot pay anymore bills because she cannot get OTP without getting the number fixed.

I also contacted Airtel through Facebook and Twitter, but no one has been able to tell me the problem and how to fix it. They keep on asking me to provide an alternate number for them to contact. I live in Canada so I provided them my Canadian number. They always come back by saying that "They tried to call us but couldn't reach me". I have heard the same response so many times when I didn't receive a single call from Airtel. I also asked them to provide me a number so that I can call from here but they did not provide that either. I asked to provide proof of calls that they made and they did not provide that either. I asked them for complaint reference number and they haven't given me anything even after asking more than 10 times.

Customer Care on Twitter told me on 24th November that the validity of the pack has expired on 20th November and I should recharge. I did an online recharge of Rs 49 but got an error "Sorry! Your request could not be processed. Please try again later". The amount is already debited from the account. My mother is so stressed because of this and it is so annoying to hear the same response over and over again from Airtel.

Here are the details of the number:
Phone # [protected]
Owner - Manjit Kaur Khosa
Email - [protected]@gmail.com

I can be reached via email at [protected]@gmail.com or anyone can call me at +1-[protected].