Airtel Complaints & Reviews

I have booked for the Airtel Xtreme fibre internet through the Airtel thanks app and there is no response from the Airtel team to give the connection. They have cancelled the request for 2 times saying there is a port constraint but the are ports available to give the conncection. I and the concerned technician has seen the availability of the port in my area.

The refund which are to be provided to me are given below

Airtel Xstream Fiber with Digital Application Form no. [protected] (CAF)

Airtel Xstream Fiber Application No. is [protected]. (CAF)

I am Sripradha V D/O H Vittal Bhat writing this regarding the inconvenience caused by airtel internet pole which is located in front of main gate.

We are in the process of constructing a house, the pole which is located in front of main gate causing problem in moving construction materials inside the site. since, the building is in finishing stage the pole will cause problem to take the vehicles in and out of the house.

I sincerely request airtel to help me remove the airtel internet pole near my house.

The airtel internet pole is situated in the below mentioned address.

No. 109, 7th Main, AGS Layout, Uttarahalli, Bengaluru - 560061

I was using airtel Hd set top box for many years and recently i received a call from customer care saying since i am a priority customer i can upgrade my box to an xtreme set top box where i will get a three months of zee 5 subscription for free.Later after installation they said i need to call customer care for activation of zee 5 which i did. Later after a month i sent a mail for the same activation for which i received a feedback saying in 14 days my problem will be resolved but even after 14 days its not resolved so i was sending mails but no response for the mail. Yesterday again i called customer care they said they will arrange for a call back with service request no : 33457036 which is closed by airtel without even calling me.
Why do they give such false promotion which they couldnot keep and taking so much money for each and every channel

I have tried to recharge my mobile but ended up recharging incorrect number... Last 1 digit was wrong. Tried customer care multiple times but no avail

Operator reference no.[protected]
Upi reference no.[protected]

Wrong mobile no. 8374**4117
Correct mobile no. 8374**4114

Please note that I recharged correct number within few minutes.

Please reverse this amount. You can contact me at[protected]**

Broadband:[protected]_kk
Fixed number: [protected]

This company is hoax company full of harassers and broken systems. Due to the Pandemic I have had to change cities and no longer required the Airtel broadband connection that I was using in Bangalore. I called Airtel help desk multiple times to register a cancellation request to which they never payed heed. Out of frustration I also reached out to them via mail on [protected]@in.airtel.com to cancel my connection.

Despite making several attempts to get my cancellation request, Airtel seemed to have made up their mind to continually harass me. Calling me 2-3 times every single day asking for bill payments for future 3 months (since it's an advance rental plan)!! Why should I pay when I have already requested cancellation and you have acknowledged the same through mail.

With the customer executives its a different kind of nightmare altogether, when I explain my problem and ask to speak to someone incharge they conveniently cut my call and call me back again later.

I had heard of many terrible similar experiences of customers with Airtel when it came to cancelling the broadband connection, but never though I would go through the same.

I want Airtel to stop calling me at once for prepaid bill payments for the month of January- Feb- March 2021!
And I want an apology for the continual mental harassment by them. I also want to know how Airtel plans to rectify this broken system so that future consumers don't face the same issue.

I am posting my mail conversation below:
[protected][protected][protected][protected][protected]-------

Discontinue broadband connection
Inbox

Nikita Uttarwar
Sep 10, 2020, 2:04 PM
to 121

Hi team Airtel,

After spending hours on you IVR and trying to find a deactivation option on your thanks app, I have resorted to writing a Mail.

I wish to discontinue my Airtel broadband service.

Broadband:[protected]_kk
Fixed number: [protected]

Please discontinue this service at once. Incase you need any other information please let me know at the earliest.

The outstanding bill amount is for the coming months which I should not be liable to pay.
I will also not be liable to pay any other charges from the day I have sent this mail to you.

Under no circumstances/offers will I be persuaded to continue this service, so please do not offer alternative packages or so.

Please kindly reply at the earliest.

Thanks and regards,

Nikita Uttarwar
Sep 19, 2020, 6:28 PM
to 121

Hi Airtel team,

What is wrong with your customer service???!!!
It’s been quite sometime since I have posted this mail to you, letting you know that I want to discontinue the broadband service!!

Not only did I not receive any reply from you, moreover I get calls everyday single day!! Its been almost 8-9 phone calls asking me repeatedly why I haven’t paid the bill!! And me explaining over and over that this is advance rental plan, when I have said I want to discontinue why should I pay for months of November and October?!!

Airtel I would like to inform you, this is customer harassment, the next time someone communicates with us please ensure that they are talking about discontinuation of the service and not bill payment.

If this issue is not resolved soon, please know I will not hesitate to take this issue to the next level.

Very poor customer service, I will not consider Airtel for any of my future internet providers and inform my relatives and friends of the same.

121
Sep 22, 2020, 1:21 AM
to me

Dear Customer,

This is in response to your email on Airtel Xstream Fiber/Broadband.

Your request for cancellation of your Xstream Fiber/Broadband service is in progress.

We hope that you will reconsider your decision to cancel the services of your Airtel broadband services and will give chance to us to serve you.

In the meantime, please visit Airtel Thanks App help and support services https://www.airtel.in/5/S_Help to manage your airtel connections.

Warm Regards,
Bharti Airtel Ltd.

On Sat, 19 Sep 2020 at 06:28 PM wrote:
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Nikita Uttarwar
Sep 23, 2020, 2:40 PM
to 121

By when can I expect the connection to get disconnected ? Can you please also send an updated bill? The current bill you have provided is for months of Oct and Nov which I will not pay.
Provide a new bill only until September that I will accept to pay.
I continue get calls from Airtel for bill payment? I don’t understand why? When I have repeatedly told the same thing over and over again. Extremely extremely horrible customer experience.

121
Sep 24, 2020, 11:36 PM
to me

Dear Customer,

This is in response to your email on Airtel Xstream Fiber/Broadband.

Based on your earlier decision, please note that your Airtel services have been discontinued.

For any further queries, please write back to us on [protected]@airtel.com and we would get back to you at the earliest.

We look forward to have you back on network soon.

Warm Regards,
Bharti Airtel Ltd.

...

[Message clipped] View entire message

Nikita Uttarwar
Nov 19, 2020, 3:48 PM
to 121

Airtel this is harassment!!
After receiving a discontinuation mail, why am I still getting calls for broadband bill payment!!!
Please stop these calls at once.

Nikita Uttarwar
Nov 19, 2020, 4:15 PM
to 121

What is my cancellation id and why am I still getting calls for bill payment. Be warned, if I get another call from Airtel, I am making a police complaint.

Mobile nos: [protected]; [protected]
For the past 3 years we are getting very weak signal (voice and data) in
our residence:
V. SRINIVASAN, HEMA SRINIVASAN
KENDRIYA VIHAR, BLOCK - C7, FLAT- 93
PARUTHIPATTU, AVADI
CHENNAI- 600071.
We lodged complaint many times, but no outcome. This problem is faced by all residents (572 families) living in this Kendriya Vihar colony (Phase- 2). There was a proposal to erect a tower nearby area by AIRTEL. But nothing happened. It is a very serious problem and Airtel technicians need to visit this site and interact with consumers and find a permanent solution for this weak signal (both voice and data). Many times we have to come out of our flats to open space to receive the mobile call.

I have sms pack but when I send message deducting my main balance

From last few days my sim card is not showing any network . I can't call anywhere neither i gets any call (same with messages)
My mobile number is [protected]
please fix it asap it's really creating a lot of problems . I can't even use my card for buying anything
I won't get your calls it just rings on caller side but didn't show anything on my phone .
Contact me : pandey.[protected]@gmail.com
[protected], [protected]

R/Sir, I am a broadband user of Airtel Service provider, in the month of Mar-20, i raised a complaint to customer care of Airtel for resolving my issue to get the connection maintenance, but due to instantly started to pandemic covid 19 situation, no one could visit at our location, whenever we raised complaint received the same message from the Airtel customer care to have a visit very soon by the Airtel Engineer once the problem of Covid-19 is resolved, but never made a visit.
Now the situation here is that my broadband connection got discontinued automatically, i was informed by one of Airtel Engineers.

Down

But from last 2 days I have been getting issues in my area where the internet disruption is happening and my broadband is not working and which is a problem for me where me and my wife are working from home and due to which both are work or productive timeis getting seriously impacted.

I have attached the screenshots for the message coming for disruption.

I really want you guys to please take this complaint very very seriously as I want someone to look into this and check why this outage has been started.

Also from my area there are 3 person who are responsible for the technical assistance but no one pick up the call and check the issues details are given below

- Mr. Prabhakar ( Area Manager ) - [protected]
- Mr. Hemant ( Installations) - [protected]
- Mr. Manoj ( Service Manager) - [protected]

My No. [protected]

Wrong No.[protected]

Amount Rs.698

Transaction ID[protected]

Hi Airtel customer support team

My Airtel no is [protected]. I use iphone for this number. Complaint is that calls are getting disconnected frequently. I don't receive calls and my friends complain that, I called you and you did not receive the call. This is because I don't get the ring at the first instance. If I call any one the signals are very bad. Even the 4G net work is not appropriate as expected. If no action from your end to rectify the signals, I have no option but portability. Please look into this issue immediately.

My Mobile No. [protected]
Wrong Mobile No.[protected]
Amount Rs.698
Transaction ID[protected]

My Mobile No. [protected]

Wrong Mobile No.[protected]

Amount Rs.698

Transaction ID[protected]

Please revert recharge amount

Hello team,
we are facing a poor DATA coverage network in Tata Steel Plant Area, Jamshedpur, Jharkhand 831001, India. This causing lots of inconvenience to us, I would request you to take the necessary actions to resolve this problem as early as possible.

Here I myself M.Anishraj I have wrongly recharged my sister's Airtel mobile number recently for cause of recharging my Daddy's number ! Kindly take this seriously and please refund my amount if possible to my bank account !

Take this into Your @airtel concern effectively and fastly ! I want a refund immediately plz ! 👍please contact me shortly for mobile number details As it was my sister's number I can't type it publicly ! So contact me shortly @airtel

We have reacharged to this number but it doesn't activated, we can't acess network and we also call any one make a repaire as soon as you can.

I had recharged for whole year data subscription worth Rs 2700 . I was debited instantly but no recharge, i tried contacting airtel multiples times regardind the issue but once i call their helpline no there is no option to proceed, worst customer care they have .
Airtel just loot their customers on failed recharge also i didnt get my money till now as they promise it will be credited back to account..pls resolve this issue..2700 is a big amount. I would suggest people never try to pay for a recharge plan of more then 1 month and try to avoid airtel services..previously i hated jio but atleast they are not so cheap like you guys .

I looked at Airtel website (https://www.airtel.in/dth/Kolkata) and found 3 types of connections were available -
1. Xstream Basic
2. Xstream Premium
3. HD-High Definition

I booked my Digital TV connection by dialing[protected] after consultation with Airtel Customer Care Executive on 25 Nov, 2020 after looking at the information regarding New Digital TV Connection on their website and on 26 Nov, 2020 in the afternoon, installation of the same was done.

But to my surprise, I found that a SD quality Set Top Box had been installed, although I never asked for any SD Set Top Box and I have never been informed that I would be given SD Set Top Box.

I am totally frustrated by the process followed by such a renowned company to give poor quality Set Top Box and I feel cheated.

I never even imagined that some professionals of such a renowned company like Airtel could be involved in such an unethical activity of giving inferior quality Set Top Box without even letting the customer know.

I registered my complaint by sending a mail to [protected]@airtel.com with all these details on 26 Nov, 2020 and by dialing[protected] on 27 Nov, 2020. I also sent mail with the details to AIrtel Nodal Officer (nodalofficer.[protected]@in.airtel.com). But so far, didn't get any resolution. Therefore, I am raising my complaint looking for a quick resolution.

Kindly replace the given SD Set Top Box with a HD Set Top Box at the earliest.

Here are the details of my order -
Registered Mobile No.: [protected]
Customer ID: [protected]
Order ID: 61507262