Airtel Complaints & Reviews

Airtel — Not able to divert calls

Hello

I am not able to divert my calls on Dolphin mobiles through my airtel number. even airtel customer care is helpless on this.

Thanks

how can i divert a particular number on airtel sim

Airtel Broad band is public cheating organisation, similar promises were made to me also and now they are neither ready to give the connection nor my money back. This is even after taking the issue up with their so called "appeallate authority". My app no. is ch1035568 and complaint number with appeallate authority is 34822932.

I called their helpline on a friday they said they will call me back in 72 hours, i called again on monday night with my reference number, they lodged a complaint since I got no calls back I called again on Tuesday lodged a second complaint, On Wednesday they finally call me telling me they cannot provide the Broadband connection as they have no connectivity in my area, all this after me telling my address on friday that is my first call. This is highly unprofessional and they just said "we're sorry we cannot provide the wired line connection as we do not have connectivity in your area". I almost cancelled my ISP connection due to false promises the first 2 times.
please contact me or i will have to take this up to the media.
Email: [protected]@hotmail.com
number: [protected]

Also i would like to add that i was PROMISED a connection on friday and monday when i called.

Same happened for me. The airtel executive collected Rs.900 (649 + 250 installation charge) on 23rd May 2012 but no contact after that. The executive's number is [protected] and his name is Shiva Reddy. My Contact number is[protected]

Sir
My no [protected] pls acitvated hello tune service


Thanks

Why dont you lodge a complaint through consumer court?
Its really good & you can claim more than you spend with additional expences

I'm a subscriber to Reliance mobile Phone No. [protected], and for last one year I'm facing lot of problem with unwanted services being forcefully activated and imposed on my phone thereby deducting the amount unilaterally from the balance without my prior consent. I made several complaints to customer care regarding this and they assured me that these unwanted services would be stopped with immediate effect. I personally spoke to Customer Care Executive several times, but still as on date this problem persists.

It's really surprising that without taking the customer's permission how can they register customer's number to unwanted services. Without any reason they are deducting balances regularly in the name of unregistered services like, cricket, caller tunes etc.

This unauthorized charges should be stopped immediately.

Reliance Communication — caller tune charges imposed

company send a sms on 29.11.09 that aap ke phone par caller tune laga the gayi hai aap ise hatana chay to unsub karke sms kare. maine unsub ka sms kar diya.mere balance mai se 30.00 kat gaye.customer care par bat karne par kaha ke ye charges vapas nahi honge.mera phone no.[protected] prepaid hai.that is a comman complaint.company is doing that fraud on all most phones. please do the need full. rajneesh gupta. 870/4 sanjay marg , south bhopa road, muzaffarnagar. u.p.

I'm a subscriber of AIRTEL PREPAID SERVICES and my MOBILE No. is [protected], and for the last one month I'm facing a lot of problem with unwanted services being forcefully activated and imposed on my phone thereby deducting the amount unilaterally from the balance without my prior consent. I made several complaints to customer care regarding this and they assured me that these unwanted services would be stopped with immediate effect. I personally spoke to Customer Care Executive several times, but still as on date this problem persists.

It's really surprising that without taking the customer's permission how can they register customer's number to unwanted services. Without any reason they are deducting balances regularly in the name o[censored]nregistered services like MATRIMONIAL UPDATES, JOB ALERTS, CAREER TIPS etc.

This unauthorized charges should be stopped immediately.

just mail to Mr. anil ambani in srtict words regarding ur compalint
Mail id : anil.[protected]@relianceada.com

DEAR SIR/MADAM,

I HEREBY WANTS TO BRING THIS INCIDENT TO YOUR ATTENTION THAT ON 10 AUGUST 2010 I TRIED SO MANY TIMES TO SEND ONE O[censored]RGENT OFFICIAL MESSAGE TO MY COLLEGUES BUT INSPITE OF MANY ATTEMPTS IT WAS NOT THROUGH. THEN I CALLED UP AIRTEL CALL CENTER AND SPOKE TO ONE OF YOUR REPRESENTATIVES MR. PRADEEP AND INFORMED HIM ABOUT THIS INCIDENT. BUT HIS REPLY WAS `YOU CAN NOT SEND THIS MESSAGE NOW AS OUR SERVER ISS DOWN`. BUT WHEN I ASKED FOR HELP HE DENIED AND REQUESTED TO SEND THIS MESSAGE IN THE MORNING. WHEN I ASKED FOR ANY HELPLINE OR SPEAK TO HIS SUPERIOR. HE GAVE ME MR. VIKRANT PANDEY`S NUMBER.

I TRIED TO SEND THIS MESSAGE IN THE MORNING ALSO BUT WAS NOT THROUGH. IT WAS AN URGENT MESSAGE RELATED TO OPERATIONAL REQUIREMENTS. BUT WAS NOT DELIVERED TO MY COLLEGUES ON TIME AND I HAD TO FACE DEPARTMENTAL ACTION.

COULD SOMEONE CONTACT ME AND CLARIFY WHAT WAS THE PROBLEM ?

CELL NUMBER : [protected]

Airtel — non functioning of airtel prepaid mobile

i had bought a pre paid airtel number [protected] 0n 21 dec 2010. however after 7 days the incoming and outgoing calls have been barred because my form and id proof has been misplaced and not reached the agency where it is required. i had also bought another airtel number on the same day, and all the forms and id proof for that have been verified and the mobile is working fine. how is it that one form reaches and the other doesnt. its been over 20 days now...

Hi Customer care,

Please activite my prepaid card which was taken few months back and kept idel for some time. Now i recharged the same with 50Rs today, But still it is telling no balance in account, Please look in to this request at the earliest

Activition Moble # [protected] ... This card is 499 Lifetime free card ...

for any Clarifications please feel free to reach me on [protected] ...

Regards
Dayakar.

hi customer care,


plz activate my fathers prepaid card. all documents given to airtel relationship office.
still it is not activated. please it is very important to my father because this is the only number known to my family members and friends...

name : haleshappa.g
mobile number [protected]
karnataka region.
balance is more than rs 100 their.

for any clarification please feel free to rreach me on [protected].
name: tejamoorthy.j


regards. tejamoorthy.j

AIRTEL DIGITAL TV — recharge coupan

i have purchase airtel digitel t v about one year ago,at present there is not a availability of airtel digital t v recharge coupan in baroda,no responce from customercare

Ram Raj Send email on Dec 2, 2009

Recharge coupon
I had paid Rs. 1750/- for recharging ...
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Apr 6, 2010 by Airtel_presence Send email
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconv...
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

IT TAKES 6 MONTHS TO NOTE THE CONCERN? ? ? ? ? ? ? ? ? ?? AIRTEL SUCKS

No response till today i.e. till[protected] is received from Airtel.

Sanjive Gupta
[protected].

It is very SHAMFUL for a very large group such as Bharti neither to satisfy its customer nor to BOTHER to solve the problem of its very old customer.


Sanjive Gupta
[protected]

I requested and made payment for IPTV. After approx 10 days and several reminder some one from installation team visited home. The person was so rude
in behaviour and he said he would come after 1 haur, but not come yet.

I am like crying now for Airtel services, it's my 2nd experience with Airtel landline.
Kindly help me to get it installed.
regards

Hi, Even i am having the same problem. I am Rohit Manchanda with Airtel Landline number[protected], and my registered mobile number is [protected]. I put shifting of my Airtel Wi-FI connection (Request number 376272) from my old address H.No- 746, Sector 19A, Near Max Hospital to my new address WZ - 1271, 4th Floor, Nangal Raya (West Delhi) on 13th Sept 2010. I have been calling up the customer care desk time and again so get the updated status. Everytime i am being given an assurence that our representative will come to collect the related documents, but no one has turned up yet. I am using my airtel connection from Jan 2009 and i am a regular connection of airtel. This is really pathetic service that i am having.

Airtel — Shifting Request - Pathetic Service

After shifting to a new house, made a request to Airtel to shift the phone.

First Request Made: Aug 30 (strangely, this SR doesn't even reflect in their systems)
Second Request Made: Oct 15 (no one called us and they marked it closed after a few days)
Third Request Made: Dec first week
Shifting Done: Evening of third request
Disconnected: Next day

In the meanwhile, I paid the bill for Aug till Oct. On the day of shifting I had made another complaint saying how it took lot more than the 7 day SLA for sifting and how Airtel owes me money (whereas they were asking me to pay the Nov bill as well!). Now, they have disconnected the line demanding payment for Nov and the complaint is "being looked into".

So you take more than 3 months to shift a line and am expected to pay the bill of 1500 a month all this while? And after doing a shift more than 100 days later, you disconnect the line the next day for non payment?!

Way to go Airtel! Congratulations on stooping lower than a customer would imagine you to.

Dear Airtel Team,

Please note, land number is circulated to all our clients pan India, company not able to afford to let go this number.

You have to shift land line number as of now. We may take broadband connection as and when the feasibility available in our area.

FIXEDLINE NUMBER :[protected]

OLD OFFICE ADDRESS:-105, Level -1, prestige center point, Cunningham Road, Bengaluru – 560052, Karnataka, INDIA

NEW OFFICE ADDRESS:- No.25, Ashirwad, 4th B Cross, 29th Main, 2nd stage, BTM Layout opp. Balaji residency, Bengaluru -560076 Karnataka, India

NITESH SUBHASH PATIL
[protected]

my mobile no. is [protected] my mobile problem is that the network is not good and sometime in my mobile messag display "insert sim" or "sim card rejected" what is the problem in my mobile please repair this problem as earli as possible

It is total fraud they are giving case ID and not serving Customer

Airtel — Collecting extra amount

Dear sir/ Madam,

i would like to introduce my self as unsatisfied subscriber of Air Tel.

As i was a subscriber of your service, why i have mentioned i was because with out any previous intimation my land

line & broad band as be disconnected from 10th of September.

Months of july & august my Broad Band plan as been changed with out my knowledge. I was asking for Explanation.

In the month of September,immediately my Both the serviced as been disconnected At that time My Out standing bill

Amount was 2,846/- for two months.When I was called by SREE KRISHNA AGENCIES agencies by miss. Nalini and she send an Collection Executive

Mr.Vimal to collect the amount,I was told by the Collection Executive Mr.Vimal that i can pay my one month Bill and my service

will be activated, I payed him the amount of Rs,1,424/-by Cheque Receipt no: SKA CH[protected].Cheque no.179057 Dated on

17/09/2010.AFTER TWO DAYS miss.Nalini called and informed me that my cheque as been Bounce, the reason she said was

SIGNATURE MISS MATCHING. and she again send the Collection Executive Mr.Vimal and took Rs.2,846/- cash Receipt no:

SKA CH[protected] And i was told the cheque which as been bounced will be couriered to me within 2 days .And on 20th of Sep.

they have re-Deposited the cheque and and took that amount also.When i call customer support when i spoke to on Shalini ,

also my complain no:38685084 They told that my line as been Can celled as per my request,I was shocked ,I gave a request to

withdraw my broad band and they disconnected both.I kindly request you to Activate my lane line and make sure my extra amount

taken by the agent returned back.Today on 20th Oct i have received a cheque of rs.111/- (one hundred and eleven) Taking my Rs.1425/-

and paying Rs. 111/-

I Don't Know How to react.

Airtel Dish Tv — extra money collecting

I am a airtel dish antenna user, I need only telugu chanals for which I was advised to pay 1650 rupees towards one year subscription, I was not provided
any acknowledgment for my payment of subscription. afterwords I ricived a SMS message to my cell that the subscription is only 1589 rupees only,
thus 61 rupees extra money colected from me. by Madhu Cammunications, 7-93/7A, chalapati steet. SOMPETA.

AirTel — Misbehaviour of airtel staff

Dear Sir/ MADAM

I have applied for the porting facility service with the airtell as i have vodaphone connection, But my company has a tie up with Airtell so i have to get my number ported so that i can cliam the reimbursements accordingly. But I am being following up with Mr Mohit His no is [protected] (airtell staff) and his boss Mr Vinod ([protected])from last 2 months for the above mentioned service, i have given all the requisite documents to them, mailed them my statement of accounts, have been calling up reguarly . But all in vein. Today i called up Mr mohit to confirm the status , and to my surprise He said its not possible for him to get my number ported into airtell nither his boss will be able to do so, his words he used were" Madam aap apne aap kaam karo lo, mene aapki naukri nahi kar rakhi, " and when i asked him to return back my documents he said that " aap apne aap aa kar mere office se leja o, I am not your servant" . I am really sorry to say if these kinds of words are used by your staff, then i would say I am happy to use vodaphone service. This is really disguting and shameful on the your part to hire these kind of people who dont have basic curtesy to talk to there customer.

Airtel — about add material

hello
i want to say that i have a dealer of AIRTEL last one
year. but the company did not provide us any parmanent add metrial
like grow board.this reason my sale o[censored]er company is low as campare to
other dealer. sir we going to start new scheme for customer from our side
like free mobile downloading when customer purchase new AITEL
connection and OTHER COMPANY.but it will be possible when from yourr side u give
us havely add . so pls do some thing on this matter so that we grow
our and user sale.
so with closeing word i hope u will do some good step on this quary.

pls dont send this itemes...

AirTel/ Digital TV — Want Movie channel

I get a new Airtel digital TV. My digital tv is ok but I want one movie channel i.e., CineWorld (CW). How can i get it? If there is a extra charge I can pay. But I need any how cine world channel. Please replay me how can i see this movie channel.

I recharged dishtv 250 recharge silver pack with free alacarta pack but utvchanels are not working

plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

adddddddddddddd spacetoon and boomerang cartoon channel
on dishtv and airtel digital tv plzzzzzzzzzzzzzzzz bcoz i am love cartoons lots of more
and now to plz reply me on my email id to how many times u take to add this channels on dth plzzzzzzzzzzzzzzz addddddddd this is the request

thank u

AIRTEL DIGITAL TV — add a channel

dear sir i made complaining by last one month to add a channel 198 movies now hd i made nearly 50 calls till date but so far no responce from u r side my set top box no is [protected] in the name of jagdish.its very difficult to contact customer care number as they are asking to send sms call to 54325 so u r representative will call us but so far no proper responce as i got yearly package so i unable to disconnect as my nearly 8 month viewing is pending.

adddddddddddddd b4u movies, india tv, zee smile tv, zing music channel
on airtel digital tv sir plzzzzzzzzzzzzzzzz

PLZ ADD SOME BIHAR REGIONAL NEWS CHANNEL LIKE SAHARA SAMAY BIHAR JHARKHAND, MAHUA NEWZ AND INDIA NEWS BIHAR...AND SOME MUSIC CHANNEL LIKE ZING, MUSIC INDIA, BIG MAGIK, IMAGINE SHOWBIZ AND HINDI RADIO CHANNEL ALSO IN AIRTEL DIGITAL TV...FAST

AIRTEL DIGITAL TV — Request for new channel

In June I requested for a new channel. Called up Customer Care guys thrice, they gave me complain no. 10393313. It's been almost two months now and the channel is yet to be added. Yet claim that it takes 5 days (max.) for a new channel !!! WOW !! I feel like I am doing something BIG !!! AIRTEL,,,,,,,,,,,,ting titi ting ting

yes i agree to all of you who have requested to add some channal.
I also wanted to request to add Animax, as i love watching anime
so plzzzzzzzzzzzzzzzzzz add animax plz
sir plzzz add animax plzz

PLS ADD PEACE OF MIND CHANNEL

Pls add PEACE OF MIND in AIRTEL DTH, ITS ALREADY THERE IN RELIANCE DIGITAL TV AND VIDEOCON D2H, SO PLS LOOK INTO THIS AND ADD IT ASAP..

please... add PEACE OF MIND CHANNEL IN AIRTEL DTH...please

Airtel — add channel

HELLO AIRTEL,
peace of mind channel reliance or videocon pe uplabdh hai lekin aap ke AIRTEL pe nahi hai.manine airtel ka connection le rakha hai.plz jald se jald is channel ko add kijiye nahi to hamlog apna connection change kar denge.

Wish they add tv5monde asie too in airtel. I heard this channel is available in dish tv :( had i known that then i would have gone for dish tv rather than airtel :(

please add ESPN HD sports channel to ID NUMBER [protected] in the name of SHANTHARAMA I

Pls add PEACE OF MIND in AIRTEL DTH, ITS ALREADY THERE IN RELIANCE DIGITAL TV AND VIDEOCON D2H, SO PLS LOOK INTO THIS AND ADD IT ASAP..

I request to add a new channel which is Peace of Mind for Brahma kumaries at earliest.
If add this channel, then please send mail on my email Id. vishal.[protected]@gmail.com.

Airtel should add "Peace of Mind Channel" in the list of channel provided by it.
Although this channel is free to air, but still Airtel is not providing it.

Shankar Sehgal
Mobile: [protected]

Pls add PEACE OF MIND in AIRTEL DTH, ITS ALREADY THERE IN RELIANCE DIGITAL TV AND VIDEOCON D2H, SO PLS LOOK INTO THIS AND ADD IT ASAP.

Pls add PEACE OF MIND in AIRTEL DTH, ITS ALREADY THERE IN RELIANCE DIGITAL TV AND VIDEOCON D2H, SO PLS LOOK INTO THIS AND ADD IT ASAP..

Please add ANIMAX and SPACETOON channels on airtel digital tv

PLS ADD 'PEACE OF MIND' CHANNEL IN DISHTV .PLS ... ITS A HEARTFULL REQUEST ADD PEACE OF MIND CHANNEL IN DISHTV .. AND ALSO 'THE FIRST BLAST' CHANNEL ... ITS REALLY URGENT PLS...ADD PEACE OF MIND CHANNEL IN DISHTV .. PLSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS...

PLS ADD PEACE OF MIND CHANNEL PLS ..ITS A HEARTFULL REQUEST VERRY SOON ADD THIS CHANNEL IN DISHTV ..PLS . ITS VERRY IMPPORTANT .. WITH LOTS LOTS AND LOTS OF HOPE .. I WRITE THIIS COMMENT .. VERRY VERY VERRY ND VERRY SOON PLSSSSSSSSS ADD PEACE OF MIND CHANNEL IN DISHTV.. AND OTHER IS 'THE FRST BLAST CHANNEL ' PLS ADD PEACE OF MIND CHANNEL ...

Please add Peace of Mind channel, it highly regretted that Brahmakumaris Organisation floating in 135 countries and this channel also seeing in it. It is spiritual channel not to any language, state, cast or tradition. This the channel look all over India. This is the channel see about 3 million brahmakumaris devotees every day from 3.00 AM to 9.00 P.M.in India at about 1 million devotees from other countries.The Airtel has not been recognised its highness. I think, may be after 2036 recognise. I request you to please add this channel free of cost in the highness of Shivbaba. Omshanthi.

Please ADD " CW " channel on airtel digital TV..pleaseeeeeeeeeeee...

Please add CW tv and animax on airtel digital tv

I am customer of Airtel Digital tv. I request you to add Astha Bajan and Diva channels . These are free to air.

PLS PLS ADD ZINGTV ON AIRTEL DTH, ITS ALREADY THERE IN VIDEOCON D2H.PLS PLS AND PLS ADD IT

plz airtel dth add toonami channel fast

Plzzzzzzz add zing channel ...

Please add zing

Please add Zing TV channel on airtel DTH. Pleeeessseeee

add the ZING channel in india

Dear Prathmesh More

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV

I want zing channel

plzz add zing t.v in airtel digital tv ...tata sky have it.dish tv have almost every cable and sattelite have it man...ur guys are one of the most good going company just add one channel yaar ...zing is an music or youth channel..until u guys add the channel i am not a satisfied customer...

Dear rude-one

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

Please add toonami channel in dish tv

dish tv is slow
Late update is there
While toonami channel is there in airtel it is not there in dish tv
I think airtel is far good than dish tv.in dish tv only recording function is good and some minor things .

Please add animax to dishtv

Dear Customer(Knight shadow ),

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

pleaseeeeeeeeeeeeeeeeee add animax to airtel tv

please add animax to airtel tv . It is in tata sky and also in siti cable and Digi cable so please add it to your system as quickly as possible

Plz add ZING channel on airtel digital TV
Zing channel available on all other digital TVs like tata sky, dish TV. It is very popular channel so plz add

Please add Janam TV to South Language Pack .

Please add ZING TV Asap.
Please.
People loving the show Pyar tune kya kiya.
So please add it.

Please add ZING Tv asap.
People loving the show PYAR TUNE KYA KIYA.
Please add it. Please. Please.

Zing tv ❤

Airtel — handset with valid imei has been blocked

Sir,
MY HANSET IS MOTOROLA RAZR2 V8.I WAS ABLE TO KNOW THAT MY HANDSET HAS A VALID IMEI NUMBER WHEN I CHECKED THE SAME AT THE WEBSITE http://www.numberingplans.com/?page=analysis&sub=imeinr.BUT MY HANDSET HAS BEEN BLOCKED BY AIRTEL FROM TODAY.I COULD USE MY HANDSET WITH OTHER NETWORK CONNECTIONS.I REQUEST YOUR KIND ATTENTION ON THE SAME MATTER AND SOLVE THE PROBLEM AS SOON AS POSSIBLE.

sir iam from vellore iam having a onida f850 handset i was informed my imei number is not valid so checked through sms confirming that my imei number is valid bu now on 1 st december it is showin the my sim is a invalid sim this what airtel is doing to earn money where the customer have to pay a sum of 199 i dont why the government is showing a path to the companies and cheaters like this operator like airtel and vodafone and the worst thing is that iam a retailer my mobile number is [protected] iam doing good transaction for this comapny and sim plan has been changed to the normal plan kinldy airtel person has to llok into such problems in vellore tamilnadu and more thing i have got a number [protected] the company person from airtel just they deactivated it and they have migrated this card and using it i have complained to the custer care and the officials but there is no use

Some of the motorola phones got blocked by airtel.Please contact customer care through mail.[protected]@airtelindia.com

I have the same model Motorola a similar phone and its been blocked too inspite of the IMEI being correct. I am not seeing any solution - Not sure who is responsible for the locking and where should this problem be redressed.

My problem has been resolved.THANK YOU AIRTEL...

airtel digital tv with dth service. — no installation of dth service.

Paid full amount Rs. 8490. Transaction through SBICARD TO Vriti infocom on advise of Airtel sales executive one AMANPREET KAYR. on dt.9/6/2010.

No response from the company for 72 hrs. except acknowledgement of reciept on DT.9/6/2010.

airtel lifetime — deactivation of customer care service

dear sir/madam,
My cell no. is [protected]. My handset name is NOKIA N70. the customer care service is deactivate from 6 months.121 service is closed. thats why we can't activate our gprs & other related services.please reactivate our services as sonn as possible.

Airtel Mobile — Service de-activation

Hi,
This is Prem Kumar. I have Airtel connection from pas 3 years. 10 days back, I migrated from post paid to prepaid. I had submitted Voter Id and Indian Bank pass book as Id and Address proof at Aundh Relationship Centre, Pune, which are the documents required as per KYC guidelines.
However, on 13th August, I got message that I need to re-submit the document. On enquiring, there was no proper response as to why the document was rejected. Feeling disgusted about the response, I decided to re-submit the document since I have already posted the number on my resume. I again submitted the same documents at Baner Exclusive Outlet by afternoon on 14th August 2009.
However, service to my number was discontinued on 18th August without any intimation from Airtel. On contacting 121 through my other Airtel connection on 18th August 2009, I was assured by the service manager that the documents are received by Airtel. Verfication will be completed and my number will be activated within 24 hours. Reference no for the same is [protected].
Today, I visited Bavdhan/Pashan Relationship Centre for confirmation. However, on contacting Customer Care from Hotline no, I was shocked to hear that I need to re-submit the document again since Airtel has never received the document. I spoke to one of the supervisor who arrogantly replied that if my number has to be activated, I need t o re-submit the document. He was not in a position to listen to my conversation. He also told me that 121 customer care is different from hot line nos.
Above all these, no one from the customer care was ready to take complaint from my side. I got a reply that for documentation, complaint cannot be registered.
My question is:
1) When the document is submitted when purchasing a SIM, why was the same not verified by the executive at the relationship centre?
If the documentation was checked, there would not have been problem of repeated harassment to the customers.
2) When a document is returned for various reasons, customer has all the rights to know why document was rejected. However, no one responded properly. Everyone kept on telling that neither the reason is updated in the system nor the document can be returned to the customer.
As a customer, I have all the rights to get back the rejected document if I need to re-submit the documents again. In this case, the reason was not known and the document also was not returned. What if my documents are misused for illegal activities?
3) I had re-submitted the document on 14th August and the same got rejected again and the reason is still unknown. Shoul d I continue to re-submit different documents again and again until Airtel is satisfied.
If, in the first instance, the reason for rejection would have been known to me, I would have submitted the required document. As a Bank employee, I know the documents required as per KYC norms and I have submitted the same documents to Airtel. However, till this time, the rejection reason is unknown.
Service to the number is discontinued without the fault of the customer. Why should I, as a customer, is harassed? Dont you think that Customer care executive should be penalised since the documentation was not checked before forwarding.
I want a proper response from Airtel. I am going ahead with filing a case in Consumer court for all the mental harassment caused by the executives at Airtel.
Thanks & Regards,
Prem Kumar

my no is [protected] vilas r salunkhe eknath sadan room no 4 gogras wadi dombivli east date of bairth[protected] thviviceis no is using unathar parson pls.stop sarvice