Airtel Complaints & Reviews

.AIRTEL Mobil costomer care service is very poor .you can not get executive to listen complaints.ihave not subscribe airtel live service for cricket score but they are sanding sms and deducing money every day .I have sand sms to stop this ser vice and also tried their cc no 121 but no result.THEY ARE CHARGING RS 1.50 FOR EVERY CALL ON 121 COSTOMER CARE NO

Hi,

This is with regards to Airtel Connection (broadband). The connection was with my friend who has moved out of bangalore and he wanted to transfer the connection to my name. This was to be done free of charge as communicated to him by Airtel. It has already been over 12 days and I am still awaiting for any call from Airtel. The last call I received was by a lady from Airtel asking me my present address (the address to which the connection would be transferred), and she assured me that it would be done in 2 working days. It already has been over 8 working days and I have not received a single call from Airtel regarding this.
I tried following up on this, but all I get into is a round robin situation, where one department transfers my call to some other dept and this never ends. I got hold of a number to which I can contact, and I have been trying to contact the person, but again, this guy routes my query to some department which does the same.

This is highly unprofessional behaviour from Airtel and I would really appreciate some quick action on this. For a new connection it hardly takes 3 days but for a existing connection to be transferred its taking more than 10 days (and I dont even know if the process for transferring has started or not as the Airtel Guys are not updating me with the Service Request number. I have repeatedly asked them to tell me the service number so that I can follow it up with the call center, but to no avail).

Regards
Swagat

sir, i have made request to cut my addon number [protected] which i am not using for 10months. insted for that number they repeatedly cutting my main number ie [protected]. I am practicing in corporate hopsital as emergency surgeon. because of their irresponsible service even after somany complaints they are not rectifying that.
rom ravichandran subbaraj <[protected]@gmail.com>
to nodalofficer.[protected]@airtel.in
bcc appellate.[protected]@airtel.in
date Thu, Nov 12, 2009 at 10:28 PM
subject REPEATED MISTAKES BY CUSTOMER SERVICE
mailed-by gmail.com
hide details Nov 12 (5 days ago)
Sir, i am using Airtel past 5yrs and my No is [protected]. on 3rd Nov 2009 i have made a request to cut my ADD ON NUMBER ie [protected] which i am not using for the past ten months ( complaint No[protected] . But you have cut my main number next day for which again i made a complaint ( No[protected] on 10th Nov 2009. again today ie 12th Nov 2009 my main number was deactivated instead of my add on number for which again i have To made somany calls which makes me emotionally arrogant. IS THIS SERVICE YOU ARE GIVING TO PRIME CUSTOMERS WHO IS IN EMERGENCY SERVICE? OR I WANT TO KNOW WHY THIS WAS HAPPENED? AND I NEED A PROPER EXPLANATION REGARDING THIS ISSUE.
- Show quoted text -

Dear Mr.Ravichandran

Thank you for contacting Airtel.

We refer to your e-mail dated 12th November 2009 , regarding Mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to confirm that we have registered your below complaint for disconnection against the service request number 29342099 . We will revert to you on or before 25/11/2009

We request cooperation till then.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

Thanking you and assuring you of our best services at all times

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Yoga
Nodal Officer

Complaints in Airtel services.

Dear Sir.
I am using this mobile service since July 2008 and find it is most anti consumer related. Not only that it runs nefarious business and there is NO Customer Complaint cell.
1. On 4th November I got one incoming SMS from 5432105 that “Jobs on mobile will be renewed in 3 days. You will be charged Rs. 10 for 10 days service. To deactivate, dial *321*661#. Send tips to 5432105for career tips on job success.
I dialed then and there on *321*661# in order to deactivate but on the contrary, IT WAS ACTIVATED!! What nonsense!!
Again to day dated 17th Nov 2009 , I got the SMS from 5432105 that “ jobs on Mobile service has been renewed . You have been charged Rs. 10 for 10 days of service . Send TIPSto 5432105 etc.etc.
I DO NOT want it nor I accepted , then how they can deduct Rs. 10 forcibly?
2. Further on few days before, I got the incoming SMS from 543211 that “your hello Tune service will be renewed in 3 days & you will be charged Rs. 30 for 30 days. To stop Hello tunes call[protected] or type STOP & SMS to 121.
I immediately called[protected], but it was never connected. Rather I got a further message from 543211 that ‘Thank you for calling the Hello Tune services. Call [protected]@Re.1 per min and say the song name / movie name to find your favorite Hello Tune.”
Seeing this 420 business, I sent SMS to 121, but the reply came “Sorry, no matches found. If you wish to stop your paper bill and subscribe email bill, please send STOP BILL<EMAIL>.
What NONSENCE again? Hence this unwanted hello tune is being continued!
3 On 4th morning I dialed Airtel Live 543212 to see if I can lodge a complain, the recorded version started “to listen in Hindi, put 1. Etc etc” and for all NONSENCE versions for 1.03 minutes, I was charged Rs 12.00?? what are all these ?
4. What all nefarious business?
5. I get SMS every day several times regarding Cricket Match results for which I never requested nor interested. But Airtel disturbs me a lot and charge the same from me.
6. This hallow tune is not required by me and at each month they send SMS and it is mentioned that to stop, pl, send SMS etc.I do it, but they are just charging Rs. 30 from me per month for no reason.
7. I have also lodged complaints in Airtel`s internet complain box , but they never reply , nor acknowledge.
8. In Airtel service there is No Customer Complaint Cell or System, nor do we know where to lodge the complaints (they have done it purposely to loot the people) but simply paying our hard earned money to Airtel for no reason at all!!
Hence I request you to take my case seriously and please see I am no more cheated by Airtel. At least I want to know where the Customer Complaint cell is. ?
Airtel should be booked for running such 420 business and to deprive so many innocent customers every day.

With regards.
B.Basu


Mobile no : [protected] .
Address : 62. Lily, Orchid,
Majiwada .
Thane 400 601

dear sir/madam
i have been receiving mgs on my both the celll phones simultaneously from an unknown person who seems to be using airtel freinds chat. please kindly tell me the procedure to block this person from sending the msgs. as it is very scary to receive such msgs.

kindly do the needful and oblige.

Dear sir/madam
i have been recieving msgs from a number on my both thecell phones simultaneously which seem to be coming from a person using airtel friendz chat. please block this sender or let me know how to block this person so that i would stop receiving msgs from him.

i hope you will kindly take the action as soon as possible as receiving such msgs on cell phones is very scary.

kindly do the needful and oblige.

Respected sir/Madam

I Abhilash Pothen a coustemer of Airtel broadband of Madhya Pradesh (Bhopal ) dist.. using the land line form 8 years my Land line no is [protected] and my Account No is 11733824
and having the rental plan of (449 + service tax.) that bring my bill to 495 monthley... but from few month they have change my rental to (549 SURF plan ) without intimating me or without my written permision...... i have log many complants to the coustmere care ...... they said the company has disconting that 449 plan.... but as per the company rules if any coustmer is using any plan they cant disconning it ....... then how did the Airtel company discontinue my plan.... this means they are trying to increase my billing..... that is injustice to me ........ so its a humble request to get me justisce for only this reason i have log complain to consumer court.......

Thanking your
Faithfull coustmer
Abhilash Pothen
[protected]
Account No is 11733824

Dear Sir,
For the past two days my account has been deducted with Rs 3 for jokes automatically each day. i had not sent any message to activate this package nor did i call any number. i do not wish to receive these jokes and i dont know how this pack is getting activated kindly look into the matter as soon as possible. my mobile no is [protected] name:Shanthi Chandrasekaran

thank you.

hello
m vinita and i hav airtel net connection..
i hav to change my plan i.e. i want the new plan of 699 in which 2500min. free landline fecility is there...
for this i have to register on ur web site but as the email id is noted incorrectly so i cant register there...

my original id is " [protected]@yahoo.in" but by mistake "s" is been omitted from the word "friends"
n i dont know wat is the next procedure so please tell me the solution...

thankyou

Dear All Customers,

Airtel is by default enabling its chargeble Value added services like WAP, Airtel Live, Downloadings as default features and violating TRAI Rules.

As per TRAI guidelines, "No Value added service should be enabled to a customer until his explicit consent". You may download the same from TRAI website.

Airtel charged me Rs. 3000 extra for this unwanted Airtel live, WAP and downloadings as Value Added Services (Waste value added services). No body from Airtel is listening..

My First question, who told airtel to enable this feature as default feature..


I have written this complaint to Nodal officer also, they dont have guts to reply my mail. They all are waste bodies. They dont have common sense and courtesy to reply.

I am one of the victim, is there any body else who can join me to fight against Airtel.

Also can anybody from TRAI (Telephone Regulatory Authority of India) can help in filing a case against these suckers like Airtel..


With regards,
Subramanya
[protected]

Nokia 6303([protected])

I too bought a new 6303 and sent a sms for free data usage of 3 months.

I did sms " MY DATA" to 543210
and i got the reply that the service will be activated within 24 hrs and it has nw become more than 48 hrs the service is till now not activated,

Dear Sir,
I am using the airtel prepaid with no. [protected] (Chennai). The trouble is that i am recieving unwanted advertisement SMS which to my surprise are also getting charged. Without utilising the services of the network effectively my prepaid top up gets emptied out.
It is very annoying that sometimes the no. of such SMS is more than 50 per day.
Kindly let me know how to stop this ad SMS.

Regards

Umashanker

Hi,

I had bought a Airtel Data card worth Rs 4200 (including sim charge) on 1.11.08 for a airtel showroom located at NandiDurg road, Bangalore. (It was delivered at home). The datacard stopped functioning after 15 days. I have logged so many complaints in the customer care but there is no response till today. It's a year now and i want to take action on it. I bought it as i had some urgent work. I had a huge loss due to late communication. I could not complete my task and deliver due to the faulty card and no service even after logging the complain.

My moblie balance is always deducted when i get a msg from 54321..some cricket related msgs i get & my balance get deducted..Plz deactivate whatever that service.I didn't activate. & recover my balance...

my airtel number is[protected]. i mailed to airtel customer care for so many times, that i am not able to make outgoing calls since i migrated from postpaid to prepaid number. but they did not take any steps to solve the problem. i do have all the mails that i have sent to them. please show me the way through which i can sue them, relly i am mailing to them like a mad and they are not replying to me.
kindly check.
regards
vikas gupta
[protected]
[protected]



Flag this messageRe: COMPLAINT [|BAL|[protected]|[protected]|]Tuesday, 10 November, 2009 1:19 PM
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>Add sender to ContactsTo: [protected]@yahoo.comDear Sir/Madam,

Thank you for contacting Airtel.

As per your previous interactions, you had expressed concern over inability in making calls for your Airtel number [protected].

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.

We would like to inform you that we had been tried to contact you but your mobile is switched off.


As per the Service Request number [protected] regarding inability in making calls, please be informed that we have checked our status in our systems and found there is no problem in your SIM. Hence, we request you to check the following options in your handset:







1. Switch off your mobile.



2. Remove the SIM card from your mobile.



3. Reinsert the SIM card in your mobile.



4. Switch on your mobile.



5. In network selection choose the manual network and kindly latch on to our Airtel network.

You can also check your SIM in any other Handset, if the problem still persist we request you to revert with the some other Destination numbers for further action.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Saravanan Loganathan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please copy the complete URL from below and paste it in your web browser
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2E6EA8D1185E...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/11/2009 11:05:00
Subject: Re: COMPLAINT [|BAL|[protected]|[protected]|]

hi!

today is 10 and i want a proper solution for my problem.

check it out

--- On Sat 7 11 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: COMPLAINT [ BAL [protected][protected] ]
To: [protected]@yahoo.com
Date: Saturday 7 November 2009 3:49 PM


Dear Sir Madam

Thank you for contacting Airtel.

As per your previous interaction you had expressed concern over inability in making calls for your Airtel number [protected].

We sincerely regret for the inconvenience caused to you in this regard.

Please be informed that your concern regarding inability in making calls has been forwarded to the respective department and the service request number for the same is [protected]. We request you to make note of the service request number for future communication and correspondence.

We will revert to you by 10 11 09. We request your cooperation till such time.

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Sandhna Sekar B
Customer Care Executive
Bharti Airtel Limited

To leave your feedback on the current interaction please use the following URL-
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=48484EBB12B810B515BB23A63996CC 74D9E305ABCC5CD395DBCC1CAC3C4C7C6C0CBC4C6CACB37 refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:33:34
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]

--- On Fri 6 11 09 [protected]@airtelindia.com [protected]@airtelindia.com wrote:



From: [protected]@airtelindia.com [protected]@airtelindia.com
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]
To: [protected]@yahoo.com
Date: Friday 6 November 2009 1:55 PM


Dear Mr. Gupta

Thank you for contacting Airtel.

As per your previous interaction you had expressed concern over disconnection of Outgoing calls for the Airtel number [protected].

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.


We apologize for the inconvenience caused to you in this regard and would like to assure that appropriate action would be taken to rectify the same.




We would like to inform you that we have been tried to contact you but your number is busy.

However we request you to revert with the below mentioned details for further action.

Address H.no - 2590

Street no - 67 Sant Nagar Burari

City - Delhi

State - Delhi

Location of Problem - Everywhere

Problem Since When - i migarated my number from postpaid to prepaid

Type of Handset - Nokia 2300 Samsung S5233

Number of Signals (0;1;2;3;4;5) - 5

Near By Landmark - mosque (masjid)

Alternate Contact Number - [protected]

Problem Description - Not able to make outgoing calls but can make outgoing message incoming call and message is also available

Originating Number - [protected]

Destination Number - any of the number

ErrorMessage Announcement Received - the out going facility is not available on your airtel number call to the customer care........

Info on Problem Type - plz get it activated as soon as possible. its enough now....

We appreciate your patience and understanding in this regard.

It has alw
....Rest of the message is truncated.

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Im complained about ur poor network coverage to local airtel office as well as in the customer care center from the last two years. Ur workers who are work in chandrapur airtel office are not talk to the customers properly. since i see airtel cheats everyone but sir plz help. i m wasted my many airtel sim because o[censored]r poor quality service. according to me ur service is so bad in the whole world.

i[censored] want to solve my problems, then plz visit on our place:
MEL , Mul road
Chandrapur
Maharashtra

Dear Sir/Madam,

I have done recharge and buy a new Sim from (Bharati Airtel Exclusive Outlet) Address Mr. Santosh Jadhav, Bhagirathi Enterprises, Wing A3, Shop No. 7/8 Siddhi Park, Sai Caowk, New Sangavi, Pune 37

I have done three recharge as mentioned below, But after few hours Sim is got locked and i am unable to receive or make call from 14.10.2009, I have complain the same issue more then 10 times but no response i have received from your (Bharati Airtel Exclusive Outlet).
Now i have taken another Airtel no. but still i am waiting for my refund of my recharge amount..

Details as you requested are below.


1. Exact recharge amount 49 64 150
2. Date and time of recharge 14/10/2009 (11: 32 AM) 14/10/2009 (11: 32 AM) 14/10/2009 (11: 32 AM)
3. Transaction ID [protected] SMS of Transaction ID was Not Received [protected]
4. Mode of recharge Through Mobile (Bharati Airtel Exclusive Outlet) From,
Mr. Santosh Jadhav, Bhagirathi Enterprises, Wing A3, Shop No.
7/8 Siddhi Park, Sai Caowk, New Sangavi, Pune 37
5. Alternate contact number [protected]


My Blocked Airtel Mobile No. +91 [protected]
Registered Name: Varsha Maurya


For any further assistance please feel free to contact us with the undersigned,

Thanking you

Sincerely,
Varsha Maurya
Mobile: +91 [protected]
Email: varsha.[protected]@gmail.com

I have lodged the complaint on 29.04.2009 regarding non working of set top box but by giving some temporary solution they avoided the replacement. But finally when the complaint of hang of set top box increased i lodged complaint vide complaint no.1462701, on 11.11.2009. And without any person attending the complaint i had received a msg that your complaint has been resolved , and when on asking clarification on 12.11.2009 , Mr.Nihar, Supervisor had assured me of resolution within 24 hrs and generated a fresh comp. no.1468862 dated 12.11.2009. And on 13.11.2009 a person from OSEAN Infratech , surya nagar , Ghaziabad named Mr. Bansal came(Piyush had sent him from the service agency) came and taken away the set top box for repair/replacement with an assurance to get it back by 14.11.2009. No one had informrmed but i had got a msg again that your complaint has been resolved . And on lodging protest a fresh complaint no.1479608 dated 14.11.2009 sent. No action was taken on your behalf. And the situation get worst when your service provider on contacting informed that he is not in town and will come whenever he will return to ghaziabad. And after that neither customer care nor Piyush had received any call from me throughout the day( sunday 15.11.2009)
Hereby i inform you to return me my set top box repaired/unrepaired within 24 hrs along with compensation for mental agony of Rs. 1 lack. And this mail may be treated as LEGAL NOTICE.
You will receive the copy of complaint within a week.

This is a highhandeddedness of the company and you along with your serviceprovider is playing with innocent consumers.

Ranjeet kumar
[protected]
MM 56, DLF ANKUR VIHAR, LONI, GHAZIABAD, 201102.

I have an airtel postpaid connection and two months back while i was sleeping i got nearly 30 messages saying thanks for downloading ........you have been charged..... like this. I have never used airtel live site in this connection and even i have unlimited gprs plan under my connection still they charged me 1200 rs for the service that i have never used those services, after that i asked them to disconnect my connection the very next day i got a call from there customercare, saying not to disconnect the connection for this reason as they will rectify that soon,but no such measure has been taken from their side. Even their nodal officer send me list of things downloaded,which i haven't .Even the same thing happend to another number but they have discounted that amount for that connection. Anyway i am not gonna pay for the unused service. so beware of them may be this is a new trick from airtels part to get revenue. So dont get cheated..........................................

I HAVE NEVER OPTED THE VAS PACK 30 SERVICE WITH AIRTEL. TO MY SURPRISE THIS SERVICE IS RENWED DURING OCTOBER '09 TO Rs.30/- DEBITED TO MY PREPAID ACCOUNT. MY CELL NUMBER IS [protected].

PLEASE LOOK INTO THE MATTER AND KINDLY HELP ME.