Airtel Complaints & Reviews

Please see below communications which I have been having with Airtel DTH on my new connections purchased on 25th October 2009.

I am now sure, that i didnot purchase DTH connection, but I paid money for buying harrassment from Airtel.

How can a company of such repute behave like this ? However it appears that Mr. Mittal, is definitely a man of luck to achieve such heights in Airtel

[protected][protected][protected][protected][protected][protected][protected]-
Regards


To: [protected]@airtel.in
cc:
Subject: Re: [protected] - Complain regarding account balance Message From JITESH A SHETH <[protected]@ltcis.ltindia.com> [REF:[protected]]

Mobasir Ekwal khan

You are the 100th Person from Airtel, to whom I am communicating on the various issues which I have purchased from Airtel. (Paresh / Nitin / Amit Choudhary / Pramod / Punit / Sonu Chabra / Nitu Saini /................ the list will go on & on...)

Actually, my life was prettly dull and hence to have some problems, I decided to purchase Airtel connection on 25th October.. I really donot know, what muhurat, I did so, however this are really not what I was looking for. Airtel is suppose to be a BIG brand and a company of repute.. However I am sure now, that AIRTEL is a company full of XXXXXXXXXXXXX

I am asking for point wise resposne to my below queries isntead of your generic answers. Can you provide.. If yes, then do so, else given a reply that you cannot provide point wise answers.. becuase if so, then problems will be resolved and your customer may become happy, which as such is not an Airtel philosophy... in such case I am sure...at your call centres, you will have a motto.."donot resolve customer complaints, else they may not call us.

List of questions to which answer is required

Q.1 Please provide me the date when my primary package of mega 4 month bundle is slated to expiry considering 4 month free usage -


Q.2 My second connection is under Primary / Secondary connection scheme, wherein for Rs 160/- per month, I will be able to watch all channels of the
mega 4 month package as subscribed on my primary connection. However as per your reply, I will be charged Rs. 9.97/- per day, i.e approx. Rs 300/- per month. i.e means my second connection is not under the primary /secondary scheme ? Does this mean that the distributor has fooled me in selling the scheme ? If yes, then what is the course of action I have to take to resolve this query ? Who is the right agency to contact ?

Q.3 Right from the day 1, my second connection was not having same channels as that of the first channel. I had to lodged twice complains (Ref no.
1346387 / 1330548) and my follow up with the supplier here, on from 1st Nov 2009 8:45 pm onwards I am able to see same channels on both the
connections. Then from 5th Nov.. I was not able to see those channels once again.. Now after one more complain I am able to see it. How many times such things will happen ? (is such issue going to occur, every week, every month, every quarter, every year !!!)

Q.4 What does the date of 18th Dec 2009 as seen on my web account mean ? Now this date is 7th Nov 2009 !!!! Who is changing this dates ?

Q.5 How to check the balance of both my primary and secondary account on the web ?

[protected][protected][protected][protected][protected][protected][protected]-
Regards

Jitesh Sheth



"[protected]@airtel.in" <[protected]@airtel.in>
11/09/2009 12:17 PM
Please respond to
[protected]@airtel.in

To
[protected]@ltcis.ltindia.com
cc

Subject
Re: [protected] - Complain regarding account balance Message From JITESH A SHETH &amp;amp;amp;lt;[protected]@ltcis.ltindia.com&amp;amp;amp;gt; [REF:[protected]]






Dear Mr. Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding account balance issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that your complaint(complaint number 1451563) has been registered with us. Currently concern department is working for the resolution of the issue that you are facing.The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Regards,
Mobasir Ekwal khan.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof

---- Original Message ----


I received an reply thro. SMS on 7th Nov, that complain is resolved.

Now today I am getting an SMS that your account is negative. to avoid
disconnection, please recharge.

All this problems are because AIRTEL as a company is having a
system..where people donot know which package to activate..and once an
account is purchased.. last 15 days i am struggling with your call centre,
local offices etc to get the service for which I have paid money.. This is
something called a LOOT in older times..

Your system is nothing but a garbage which only creates mess and I am
sorry, but I thnk I have no other left to put this issues to appropriate
authorities / consumer forums.

Reply with your official response to this latest issue..including the past
issues as listed below point wise immediately.

[protected][protected][protected][protected]

[protected][protected][protected]-


Regards

Jitesh Sheth




"[protected]@airtel
.in"
<[protected]@airtel To
.in> [protected]@ltcis.ltindia.com
cc
11/06/2009 01:32
PM Subject
Re: [protected] - Complain regarding
account balance Message From JITESH
Please respond to A SHETH
[protected]@airtel. &amp;lt;[protected]@ltcis.ltindia.com&am
in p;gt; [REF:[protected]]










Dear Mr. Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding account.

Please accept our apologies for the inconvenience faced by you.

We deeply regret the unpleasant experience that you had while getting
solution and apologize for the same.

We would like to inform you that your complaint[protected] has been
registered with us. Currently concern department is working for resolution
of your issue. The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Regards,
Neetu Saini.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof

---- Original Message ----


Have not received response to my below queires dated 3rd Nov 2009

Request you to revert at the earliest.

Regards



JITESH A SHETH
11/03/2009 03:41 PM


To: [protected]@airtel.in
cc:
Subject: Re: [protected] - Complain regarding account balance Message
From JITESH A SHETH &lt;[protected]@ltcis.ltindia.com&gt;
[REF:[protected]] (Document link: jitesh personal)

Dear Ms. Sonu Chabra,

Can you please reply point wise to my below points, since your earlier
reply is generic and doesnot answer my queries explicitly.

Q.. Please provide me the date when my primary package of mega 4 month
bundle is slated to expiry considering 4 month free usage -
Q.. My second connection is under Primary / Secondary connection scheme,
wherein for Rs 160/- per month, I will be able to watch all channels of the
mega 4 month package as subscribed on my primary connection. However as per
your reply, I will be charged Rs. 9.97/- per day, i.e approx. Rs 300/- per
month. i.e means my second connection is not under the primary /secondary
scheme ? Does this mean that the distributor has fooled me in selling the
scheme ? If yes, then what is the course of action I have to take to
resolve this query ? Who is the right agency to contact ?
Q.. Right from the day 1, my second connection was not having same channels
as that of the first channel. I had to lodged twice complains (Ref no.
1346387 / 1330548) and my follow up with the supplier here, on from 1st Nov
2009 8:45 pm onwards I am able to see same channels on both the
connections.
Q... What does the date of 18th Dec 2009 as seen on my web account mean ?
Q... How to check the balance of both my primary and secondary account on
the web ?

Your point wise response shall help me a lot in deciding my further course
of action

Regards
Jitesh Sheth






"[protected]@airtel
.in"
<[protected]@airtel To
.in> [protected]@ltcis.ltindia.com
cc
11/03/2009 03:18
PM Subject
Re: [protected] - Complain regarding
account balance Message From JITESH
Please respond to A SHETH
[protected]@airtel. &lt;[protected]@ltcis.ltindia.com&gt;
in [REF:[protected]]










Dear Mr.Sheth,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding account information.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as per our records, your services are
active (Mega 4 Month Bundle- Oct 09 ).Amount of Rs 1800 is reflecting in
your account which is valid for 4 months free subscription and second
connection (Mega New (Oct 09) Standard) it is monthly rental package. Your
account have a balance of Rs 459.02 (with daily burn rate of Rs 9.97) as on
date 03Nov 09.


it is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Regards,
Sonu Chhabra..
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and dele
ii)
iii)
iv)
v) te the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof


---- Original Message ----


I have taken airtel DTH connection('s) on 25th October 2009 under New Mega
Pack scheme. (2 connections, 1 primary & another secondary)

Then there were issues related to the secondary connection mega pack (old
mega pack was provided instead of new megapack) and the same were resolved
on 1st nov 09. (reference no. 1346837)

Presently my account details / transaction details are shown as below

What does the above indicated Account validity of 18 Dec 2009 indicate ?

As per the scheme of purchase, I am entitled to 4 months of free usage for
primary connection. (i.e till 25th Feb 2010)

For secondary connection, I have paid 160/- x 4 = 640/- Rs which the
distributor thro. whom I have purchased the connection, confirm that the
same is done and the secondary connection shall also be active till 25th
Feb 2010.

The what is the meaning of the above validity date ? When I discussed with
your personnel over telephone, they informed that the website details are
not correct and there is error on the website.

I request you to confirm me that my both connections will work w/o
interruption and no further recharge requirement till 25th Feb 2010 and
there is problem with the webiste and website details are irrelevant and
wrong. (you may also take some steps to correct this website issue)

Please revert urgently on the above.

([protected]) this my number ..last month . booster for 245rs validity for 6months. and after a week same booster have been put for another 245rs, the validity came for another 6months. totally 1yr. 2weeks ago the all the booster has been cancel. i have tell about this to the customer care.. pls i need a solution to this . or need the booster again,.

I am an Airtel prepaid customer. My mobile number is [protected]. I received a SMS from airtel on 5-9-09 and I quote 'Spedial offer for you! RC202=202 Talktime on EC! Extra TT of Rs 20.86 will be credited within 48 hours. Offer valid only for one recharge. Dial 171195. Sender AT Promo message center. [protected]. Sent 5- Nov- 2009. 10:12:10 am. The SMS did not specify whether this is "My offer for the day" and further did not specify any time limit for offer validity. After confirming with an Airtel customer executive at 121 that I will indeed get Talktme worth Rs 222.86. I did a reharge for Rs 202 today(8-9-09) at around 1 pm. To my surprise I found out that Only Rs 181.14 was credited to my Talk time. When I contacted Airtel in 121 the customer care executive sounded evasive. I trust Airtel will credit Rs 222.86 To my account within 48 hours as promised in their SMS.
Y.Hariharan.

I am having prepaid Life time free incoming calls Sim card connected to Nokia 1200c handset. It is a branded handset running under warranty period. I have recieved two time SMS from airtel stating that my handset IMEI number is invalid. My mobile Number is [protected]. I have shown the handset to nokia service centre and airtel franchisee service provider also. They also shocked about airtel SMS. I think this is only to grab money from us.

I am staying in Naval Base, Kochi and I have two airtel connections (one post paid and one pre paid). The signals are being received from Airtel tower fitted in Sanjivani which is also located at Naval Base. There were no problems of connectivity and full signals were being received. However, during last one month there is poor signals inside the house and some time no connectivity. Since there was full connectivity inside the house before one month, I had activated GPRS for internet and already subscribed for a period of one year in advance in my post paid connection. But now due to poor signals receiptions I am not able to avail the internet facility for which I have made advance payment. Most of the time now I have to go out of my house to make / receive the calls.

Suggestion:- Kindly increase the signal range for proper connectivity

respected sir

i m writing this to inform u that my airtel mobile no [protected] which i m
using since last year is not getting rechared of 149 RS by any of retailers
of airtel even i had complain to customer care many times but they r telling that from our side problem plz help in getting skim of 149 RS plz as soon as possible

My customer ID of Airtel Digital TV is [protected]. I had logged a complain no 1439718 regarding all my services has been blocked on Friday 6th 2:30 PM. When I had called the customer care they told me that this has happened because of wrong billing on their behalf. It has been almost 32 hours since this complain has been logged but my services has not been restored as yet which had to restore by 16:30 today. And mow they are asking for 1 more day to rectify.
And backend team is not even willing to talk to me.

conection has been deactivated, i think so??????

In the month of Aug 2009, I have purchased the Airtel Sim from Bokaro Retail Shop(Heena Collection).i submitted the following documents...
1) Copy of a Passport.
2) Copy of Driving L ID Card.
3) Two Passport Photo's.

The connection got active with 2 hrs. I have recharged with 222/---, 111/---, 30/--- in two months. After two month when i was out of station ( in Vellore), unable to make O/G & I/C calls even on Customer Care No..121/[protected].

Two Day before I got a call from this no: [protected] but unable to received this call, due to roaming . Plz look out this matter & unbarred this no. asap

The details of my Number are:-
Sim No.[protected]
Mb. No. [protected]

Hello Manager DTH,
I am a Airtel customer with user ID [protected] residing in HSR layout, Bangalore.
On 20th Augest’09, Friday morning around 9.45 my DTH got installed by the technician called Govind Raj. Since the day my DTH got installed I was facing problems with the setup box. I filed compliant for the same. I paid 2600 Rs to take the connection it is 1year package called south value pack.
I have been facing problem with the setup box since it is been installed on 20/08/09. I did put the complaint with the customer care people every other day.
On 26/08/09 your technical guy called Mahesh ( [protected]) called me and told me that he will be coming to my house I was waiting for him but he did not turned up.
Since that is working day for me I went to home by taking special permission. I waited for him. I called on his mobile but nobody lifted the phone.
On 27/08/09 He lifted the phone and said that he would be coming.
On 28/08/09 one of your technical guy came see the setup box and he said that there is problem with the setup box and needs replacement. He said that he will come next day replace it but he did not turned up. I put compliant for the same again. But no body turned up and issue is still there.
On sep5th’09 I called at least 6 times and customer care people (Rajesh,Sudha,-, Naveen,Balaji) picked the call .They did hear the complaint and nobody gave me correct solution they were just disconnecting my call after hearing the problem.
After taking this connection every week end I was waiting for the technical guy at my home only with out spending my time for some useful work since they were promised me they will come.
I also made so many calls to local DTH technical guy. But he did not lift the phone.
Guys I contacted locally Mahesh : [protected]
don't know the name : [protected]
Satish -----manager
Sundeep--- technical guy
On 19 sep setup box is replaced ( by the technical guy called Chiranjevi). Pixelation problem was resolved but I could not operate the remote . I informed the same to the technical guy who replaced the setup and box , to the customer care guys and send mails to dthnodal.[protected]@airtel.in , [protected]@bharti.com ( That remote problem is still not resolved).
On 22nd I got a call and asked me whether the issue is resolved or not.
Again I explained every thing . Then on 23rd again Chirajevi visited my place and he conformed that setup box had problem and it needed to be replaced. On 24 I send mail to the Nodal officer on present status of the issue.
On 26th sep morning 9am I got a call form Sumanth ([protected] ) who is technical guy of DTH and said that he will be coming to my place by 11 am and asked me wait at home. I was waiting for him with out going any where but he did not turned up. Since he called from his office I called back to the same number to check about him.After making calls for three times I got his mobile number from Chandrica who attended my call. I called him up and enquired he said he will be coming in the evening. Evening also I waited for him he did not turned up.
This is not first time I am waiting this technical guy at my home. After taking this DTH almost every week end I was waiting them. They are not professional and punctual.
The complaint numbers for the complaints I booked are as follows(I don't remember all of them. whatever I have I am listing below):
997065, 10112006, 1013996, 1016828, 1025301, 1030189, 1078840, 1099057, 1106728, 20111551, 20440563, 21594419, 24467972, 24219432.
I have bunch of mails with me which I exchanged with your Nodel officer( dthnodal.[protected]@airtel.in ) , ( dthnodal.[protected]@airtel.in ).
I want compensation for the time I wasted because of the bad services from customer care and technical department. Also, I want compensation for the unprofessional behavior from your representatives. In total, I expect an amount of 25,000 INR as compensation.
Please settle this issue with in 30 days of receipt of this letter. Or else I will be forced to file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

The consumer complaint will be at your cost and expenses, and I will be seeking compensation for the mental agony caused due to airtel DTH's deficiency in services.
Please contact me if you need any further information.

Yours truly,

Name,
R.K.Sagar.Nanduri

hello
my airtel number is [protected] - Tarun Rupani....
i have been using this number from about 8-9years....but recently i converted it from postpaid to prepaid (about 4 months) as i thought postpaid was more expensive.....on 31st october(saturday) i RECHARGED MY SIM with rs.64(1pc/per second) and topped up my currency with rs.1000.i had used the sim the entire day and it was very fine but i got my last call at about 10.00 pm and it got disconnected in between and later my cell showed SIM REGISTRATION FAILED....and i got back to the airtel showroom on monday and since then regularly following up with them but in no vain....the said that my card doesnt belong to AIRTEL as their system shows no details of my sim and the sim card has gone for RECYCLE.....according to their system my number shows cancelled as on 2nd september 2009 but ive got full proofs prooving calls made to my number untill 31st october..i have detailed itemised bills of different numbers of AIRTEL and VODAFONE calling me everyday...from september 2 untill 31st october...
i am a businessman and i recieve much more than 125-150 calls a day.....so my old number is very important....this has caused in a damage in my image.....
because of a SOFTWARE PROBLEM (probably 1pc/per second rate plan) of AIRTEL i cannot loose my number....and also the rs.1000 i recharged for on the last day...my last balance was around rs. 970...
I REQUEST YOU TO KINDLY HELP ME AND GET MY NUMBER BACK......
please call me on [protected] for further queries.
thanks tarun

dear sir

i am ajay kumar pandey,i am using airtel sim. my mobile number is [protected],in my no.7th nov. 2009 ten rupees wrong detection occured, i complined in customer care but not desired response given to me & also talk to me in not a good manner and i am not activating any services.this type of wrong detection are in my no. mostly occured.
so please give my 10 rupees balance as soon as possible.

thank you
regards
ajay ku. pandey
place-bhopal
(m.p)

respected sir
as i am using airtel prepaid connection from the last one year.the connection was good.some guy or girl who is in hubli or davanagere blocked my sim through airtel office.
the guy who blocked my sim informed me that i blocked ur sim thru airtel office do whatever u want.this is how ur airtel people does the wrong thing.
my call was blocked on 5th og nov at 7.30 to 6th nov 12 noon.so u r responsible for this .as i am serving in defence i have to lodge a complaint through court.so please take necessary action plz.
my no.is [protected]. so i request u to take severe action on those people who helped the guy thru ur office.i neeed a feed back immediately.
check the details of this address.
place.davanagere
marshall road
no.54 2 block
opp. a.v.k womens college
this is the no.of airtel office.[protected].this is a girl who works in airtel office who made me block.
her name is smitha.no one is responsing in her office.
so i request u to take action on this office.reply me immediately.otherewise i have to go to court.
this is how ur airtel peoples work.dont have commonsense.

Honourable Consumer Court,

I would like to file a complaint against Bharti Airtel Ltd for misbehaving & harassment for the following matter :


I filed a request to Airtel for Installation of IPTV under Airtel Dsl connection no.[protected]user id : [protected]_dsl) on November 1,2009.and completed all paper work and formalities required by them .and the sales executive have given the assurance that IPTV will be installed in 3 days. and he had given assurance that mine modem will be replaced with new wi-fi one. so i had agreed and give them the amount they demanded and on 4th November 2009,ILL make the call to 121 to inquire about the status and they replied me its under process and then i hang up the call then on another day that is on 5th November 2009 i again make a call on 121 and make request to the executive to transfer the call in retention department so he do the needful and transfer call to retention department where i had conversation with Mr DEEPAK MARAN .he very rudely told me to get my connection disconnected . he just told me that he cant help me and talk to me as if obliging me . He also told me to go to consumer court or anywhere i wish to.I later send many complaint mails also but no result. they did not even bother to reply. Frustrated i made a call to customer care saying that i don't want IPTV connection any more. This company has crossed all limits. Their behavior is unimaginably rude ! They don't have any talking sense even leave apart ethics. I have been so harrased during last 7 days that i cant explain.

You are requested to file a complaint against Bharti Airtel Ltd. Delhi circle & send me the form for dragging them to Honorable Consumer Court !

Thanking You

Yours Faithfully
Himanshu Arora
179 Tagore Park
Delhi - 110 009
[protected].

Respected sir/madam,
I am a proud customer of Bharti Telecom Limited with my mobile no [protected] in Jammu and Kashmir region. But, the problem I am facing is that the services of my connection was disonnected by the company without any reason. when i tried to contact the customer care they told me that due to the failure to deposit my documents the company has disconnected the service. i want to mention here that i have deposited my documents ( copy fo passport, voter id, licence and pan card) to the companyt twice this year only in march and in june, inspite of this my service was disconnected when i was out of jammu. As i am in kashmir, so i tried to contact the airtel officials here, but their reply was that my sim will be activated only from jammu only. i humbly request the airtel to please activate the connection considering the validity which was to be expired on 28th of jan,2010. No doubt the goverment has ordered the closing of prepaid connection in jammu and kashmir, and no renew of the new connections, as my validity was to expire on jan 28th 2010, so my connection should continue till that date.I feel dejected when i knew that after depositing geniune documens like passport, votor id, licence and pan card my connection was snatched.This gives me an impression that either the company doesn’t care for the customers like me or there is no reason other than that. I humble request you that please activate this facility to my mobile no. so that I might not feel dejected and continue to be a customer of the ultimate brand as.
Thanking you,
Gagandeep Singh
37, Subhash Nagar, Rehari Colony,
Jammu-180005
[protected]

Dear sir
with reference to my mobile no.[protected] ,I am being wrongly charged for the services I did not use .My complain is as follows
I am a bussiness man having very old retaions with Airtel.For the purpose of bussiness I have to travel a lot and some times abroad too.Whenever I go abroad I always request Airtel to suspend my Blackberry services ,being very expensive while roaming abroad. But I request to resume services as I return back to India. But This time when I had to go to USA on 23rd September2009,I sent an email request to suspend my Black berry services as per procedure ON 21ST september2009 and I received immediate automated response of receiving my mail too.I received one more mail from Airtel confirming suspension of my account as per my request on 30th sep2009 with an apology for responding late . I returned to India on 3rd of Oct 09 and requested Airtel on customer care number to resume my services .During the period of stay in USA my blackberry services remain suspended and I never received any email in my account.But for that period Airtel has sent me a bill for Rs.2909.57 as blackberry usage charges while roaming.
Sir I am not aware how they can charge me for the services I didn't use ?Since I received the bill, I am running from every poll to piller in AIR TEL from customer care to nodal officer but nobody is helping me for my grivences.
After so many emails and calls now they are offering me a discount of Rs.1000/- which is totally injustified in my opinion.
Please help and guide me .
Thanks

Using airtel mobile wap service
Go to -> http://203.115.112.5/archiecomics/default.aspx
Click on -> unsubscribe link on end of above page
accept yes to unsubscribe
finally you got message to be successfully unsubscribe.

airtel data card no. [protected]

bill is not received properly

pls send soft copy to the email id

Dear Friends,

Last month I have purchased some vouchers for activating Airtel DTH on my television. Have purchased the packs from airtel's website.

Inspite of several remiders on connection was installed.

After 3 weeks when we requested then to cancel our earlier request for activation, they mention they refund cannot be processed as the vocuhers have been purchased from a dealer. They mention that my dealer was VRITI INFOCOM, Delhi. Have written several emails to Vriti Infocom, without any feedback from them.

This was not expected from an world class orgainsation like AIRTEL.

I do not know how can I recover my money.

Hi,
I wish to cancel my postpaid connection with Airtel.
My mobile # is [protected].
I don't see any forms to send this request, though when i spoke to customer care at 121, was directed to this link.
Please cancel my connection immediately. As i am being transfered out from pulwama (J&K). with immediate effect. As on today i have cleared my all outstanding bill at Hyderabad.
Umakant Nayak

I am Pramod, Airtel digital TV customer, con ID :[protected]. Recently I shifted my residence to another street. so I want to Re installation of digital TV connection.. For this, rechargd the installtion cost in my account.

Please do the same as early as possible. I look forward to quik action from your side.