Airtel Complaints & Reviews

KIND ATTN. - MR. SUMIL MITTAL

This is to bring to your notice that I as a customer has been following up for my complaint and without a customer’s satisfaction, your customer care people have been recording my complaint as been solved and reply that its resolved and post that there is no complaint from this no. Please note that I have been getting lot of problems with my airtel no. for past 1 year 6 months and all of those I have been getting resolved by making numerous calls to Airtel…

I am sure you understand and agree with me every time a customer calls a customer care 121 the problem encountered has to be explained from the beginning to different people there and each time its very time consuming & also irritating. BUT THIS TIME THE PROBLEM SEEM TO ME BIG & IS NOT BEEN RESOLVED… NO ONE IS EXTENDING ME SUPPORT FROM AIRTEL. “APPOLOGIES & SORRY FOR INCONVINENCE” is the only two word your cust. Care representatives know. I would request you to please go through the matter mentioned in detail in my email sent to Mr. MANU TALWAR, CEO M&G circle. Also I would appreciate if my phone is not disconnected till this matter is resolved I will not pay the dues for my September Bill, since there are some unwanted & addition charged been levied to me.

Airtel cannot fool its customers and you can not lived charges for what does not belong to me as a customer. Its not about money, it’s about unethical practices & unprofessional & casual attitude towards a customers complaint. Why is that decisions are taken without prior information to the user of AIRTEL.

Look forward for a solution on this!!!
[protected][protected][protected][protected][protected][protected][protected]---
KIND ATTN – MR. TIWARI, CEO M & G

I have written an email to you on 25th October and was looking for some solution to my problem, though Nodal officer had replied to my email but I am not satisfied. Since this issue has been followed up by me since September 27th, where the customer care mentioned that my bill amount is 5000 + and when enquired for how come the bill is so high he mentioned “Ma’am your bill has value added services component is of 2770/- which is for your gprs usage and he said ma’am you for currently on zero plan” I got really surprised, angry, and frustrated because who has given airtel and authority to change my 599 gprs plan to zero plan. It was quite annoying and I was quite uncomfortable with the whole issue. Ever since I am trying to get my case resolved and no one is taking ownership to answer a simple question – “Who changed my plan without my consent and notice?” With lot of expectations & hope from you I am writing this email to you once again.

Plan active in my phone was "Airtel Data card 599 Plan" according to which I should get 1GB free usage as mentioned in the link

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/post...⇄

However I have been charged 30Paise for 50 Kb. My total usage is only 432 MB. Also I have checked the entire itemized bill number of times and I discovered my GPRS bill plan was changed without my consent on 3rd September. Would you like to comment on it? THIS CLEARLY SAYS THAT I HAVE NOT USED 1GB COMPLETELY. Who has given the consent / authority to change my plan without my prior notice?

Therefore I fail to agree that the concern department has charged my correctly for the GPRS usage as per the GPRS plan active on my Airtel number. For your reference my AIRTEL MOBILE BILL FOR SEPTERBER is attached.
Secondly, let me also make it very clear that for all my other complaints I have been personally been involved and in getting my problems resolved with airtel.

Thirdly, as regards my official email Id Airtel has the same id which I have given long back.

Fourthly, Network problem is faced by me numerous times and every time I make a complaint I receive a call from airtel now the problem is resolved. How much time can one spend on all these miscellaneous things and the only possibility where I can afford to spend all my time calling airtel is when I work with you.

Lastly, call conference activation / deactivation issues have happened with me several times when this no. was taken for which I have not bothered to escalate the matter to Nodal Offier or CEO of Maharashtra & Goa circle. Now that the problem of GPRS has come … I have got totally exhausted with the attitude at AIRTEL CUSTOMER CARE and I am very sorry to say that neither the cust. Care nor you “ NODAL OFFER” have done any good to me… my problem is still not resolved and my complaint 26th October.

LOOK FORWARD FOR YOUR REPLY!!

________________________________________________________________________________...⇄

Problem occurred when I had asked airtel to ACTIVATE my GPRS connection on mobile for AIRTEL 599 plan which permits me / user to use 1 GB free post which I will have to pay 10 paisa per minute. Well I was fine with this offer and requested for activation.

The issue was identified when I called airtel on September 27, 2009 to send E-bill to me so that I can pay the bill before I travel to Delhi on 2nd October. Although I representative I spoke to said as per the policy airtel will issue the bill only on October 5th 2009. on request he had mentioned all the billing details to me where by he said that there are Rs.2770/- charged in my airtel invoice under VALUE ADDED SERVICES which was really surprising because I have not used 1GB completely which I was sure. The customer care representative mentioned that I was enrolled for GRPS ZERO plan where by all my data usage will be on charged… It is really crazy that when a customer had asked for Rs.599 plan than with whose permission has AIRTEL put me on ZERO plan. When I told the same to the representative he apologies for the same and said the technical department will look into the matter…and I will get a message saying so and so amount waived off.

Going with what he said was I was quite for sometime but after 3 days again I call Airtel had to waste my TIME, EFFORTS, ENERGY EXPLAINING THE COMPLETE CASE TO A NEW REPRESENTATIVE AND HE ASSURE ME OF HIS SURVISOR WILL CALL ME SINCE HE WILL HAVE NO SAY IN THE MATTER APART FROM OFFERING ME Rs.500/- waive off. It’s not a question of refunding Rs.500/- OR giving some discount or concession. This is really not appreciated that somebody else may be AIRTEL boby in itself takes decisions on its CUSTOMERS behalf.

I have been following up ever since and three representatives said that I was on ZERO plan and other SAID THAT I WAS ON 599 AIRTEL GRPS Plan. When I have received the bill I have personally checked my usage is not more than 4 and my bill plan clearly says 599 plan for gprs. NOW what would you call this as…a height of casual & irresponsible and unprofessional work.

Now the fact of the matter is I have been talking to lot of customer care representative but till date i.e. October 25, 2009 my problem is not yet been resolved. Spoken to Airtel Customer Care – call reached Delhi cust. care and after hearing the whole matter the representative said “ma’am sincere apologies the call got diverted to Delhi Cust. Care we will be of no help to you will convey the whole matter to Mumbai customer care and you will surely get a call back”. This is not a GREAT SERVICE STANDARD and rather I would say over the passage of years the service quality of AIRTEL has come down. Calls were continuously been made on 1st Oct, 8th Oct, 12th Oct – Ms. Tanvi – Mumbai Cust. Care, 15th Oct – Manoj from Delhi Cust. Care, Neelum from Delhi again, Manoj from Mumbai & Kunal Kshatri from Delhi again. THE PROBLEM IS STILL UNRESOLVED.

Tried calling the Nodal officer, Mumbai – Cheryl Pereira on [protected] but the call was not answered and only airtel pre-recoreded message/ songs were played.

With lot of hope and expectation from you I as a customer want to kindly get my problem resolved. I HAVE NOT PAID THE INVOICE FOR SEPTEMBER AND WILL NOT PAY TILL MY PROBLEM IS RESOLVED.

LOOK FORWARD FOR QUICK SOLUTION TO THIS PROBLEM. RIGHT NOW I HAVE ALL NEGATIVE NOTIONS FOR THE AIRTEL SERVICE STANDARD IS A BIG QUESTION MARK IN ITSELF.

I WOULD REQUEST YOU TO RESOLVE MY CASE AND ALSO PLEASE DO NOT DISCONNECT THIS NO. TILL THE CASE IS RESOLVED BECAUSE THAT’S MY ONLY POINT OF CONTACT WITH MY OFFICE & FAMILY.

Best Regards

I have an Airtel connection that I was using for over 2 years. While leaving Hyderabad I contacted Airtel and asked them to collect all the money due and close my account as i was leaving. They however, did not do it. 4 months after coming to Bangalore one of my friend gets a call from Airtel and shes asked for my details and was pointed out towards me. I am asked to make the payment which I agree to as a settlement and closure of the account. I told the person that I would make the payment on Monday (26th Oct) evening. However the Airtel office on Mosque Road in Bangalore was closed at 5:30 pm. Hence i thought i would go back the following day to another office and pay the amount. But before this can happen, the airtel person is harassing me and threatening me that shes going to call all my contacts if i dont make the payment immediately. I told her if she wanted the money immediately to please send an Airtel person home to pick up the amount, however she was refusing. She began calling all my contacts and tells each of them that I have to make a payment of 3.5k when it is under 3k and that i am abusing her and to please get in touch with me and ask me to contact her on her contact number which she refuses to pick up.

I am utterly disappointed with Airtel services and it is unacceptable that they contact all my contacts to destroy my reputation when first of all it is not my fault.

I have already sent an email to Airtel and would like to make a police complaint as well for harassment and mental torture.

Please advice.

Thanks,
Kunal

This Is Vivek P. Jalke i belong to Yavatmal. I am a Regular Castomer of Airtel Prepaid Survises. but now my sim card is totaly ruined. so that i call costomar care they told me you have Rs 49 chrges for another new same number sim and advise to meet nearest airtel office. then i go MOR COMMUNICATION CITY CENTER NEAREST ADHAWADI BAZAR YAVATMAL and they dimand me Rs 200 for same number new sim card at another way they dimand me extra charges and they have not a suitebale answer for that extra chareges. so thats not fair with me so that take right reaction and give me a right justice.THANK YOU

Respected sir,
I live with my family in vijayawada. and i'm an airtel subscriber. now a days i'm recieving some missed cals and anonymous sms from an anonymus mobile number. In my enquiry i've found that it is from the newly launched series of airtel network. this is the anonymous number "[protected]"
please kidly provide me the details of the user of this mobile number with this mobile nuber through an email to my mail " [protected]@gmail.com"
thanking you sir.

My spouse Smt.K.Vimala, was in receipt of Cheque No:106850/[protected];dt.03.10.2008 for Rs.448.15 towards refund from Airtel. Due to unforeseen circumstances shown in my letter dt.17.08.09. The same was not precented for collection.hence it became time-barred.The same was returned for revalidation on 17.08.09 and a reminder vide my letter dt.15.09.09 was sent to you. So far I am not in receipt of the revalidated cheque or any communication from you. Please do needful at the earliest. My phone no. is [protected] and [protected].
Thanking you.
yours faithfully
N.Mohan
for K.Vimala.

Dear Sir, I have purchased Airtel DTH on 27th Sept.09. My ID No. is [protected]. Since then,it is not working properly in the night. I contacted ur representative (Mr.Amit & Mr. Gaurav) at Lucknow, but they did not attend the same. On 20th Oct. I lodged complaint at Customercare having reference no.1259150 but problem could not be rectified, when I contacted customercare in this regard, it has been informed me that they have received a message from local representative that "nobody was at home". Sir, it was a false report because we were remain at home. I again lodged complaint on 23rd Oct. Service reference No.was 1279875. I have received a message - ur service request reference no. is 1285115 for engineer related. On next day I again received a message that your engineer related reference has been resolved. Sir, I am sorry to say that the said problem is still existed.
Sir, my problem is DTH is not working at night. In day time, all the channels, except one or two channels, are working properly but in night its working is vice versa.

Hi,

I have a Airtel Connection - [protected]. Starting Aug 2009, I had to
make lot of ISD calls to Australia Mobile. I called up Airtel Customer
Care to ask for what are the rates for calling up Australia Mobile and
to check for better options (calling card or moving to
Vodafone/reliance).

The customer care person told me that the charges for Australia Mobile
applicable to me is Rs 6.4 per min. He also told me the rate for
Calling Card option Airtel provided but then in the call I was told
that I cam simply make ISD from the call as it is just Rs6.40. Just to
make sure Airtel doesn't charges me extra in their bill amount, I
asked the customer care for a proof and he gave me the call reference
id of this call[protected]. The person told me to refer this call
reference id in case of dispute.

Later on 15th of Sep, I received my bill from Airtel and they had
charged me Rs 10/min. The total calls I made to Australia in August
was for more than 24 hours and they charged me Rs 15410 only for ISD
call to Aus (excluding the taxes). I was expecting the amount to be Rs
9862.40 @ Rs 6.4. Extra of Rs 5547.60.
1. Applicable taxes are additional.
2. My 15 days of calls in Sept (before I came to know of the issue)
were again for over 12 hours resulting in over Rs 3000 in extra
charges.

I called up Customer Care regarding this dispute. The call was
forwarded to their Floor manager - Miss Johncy and she told that she
will follow up on this issue. She called me 2-3 times stating that
they are looking into this issue and she agreed that there is a fault
from Airtel and I should get the refund. She mentioned that the issue
will be resolved by End of Sept.

However, for the last 15 days, I haven't heard anything from Airtel. I
called up Customer care and asked to provide an update of the
complaint. I called them 4 times and still didn't get any call back
from any of their representative ot their Floor Manager - (Johncy or
equivalent). Now they are saying that that calling rate for Australia
ISD is Rs 10 and there is no discrepancy. I have been charged as per
the policy.

This is totally against
1. What was told to me in call reference #[protected]. I made it very
clear to the person that I will be calling Aus Mobile and not Aus
Landline.
2. What was agreed by Miss Johncy (call reference #[protected] that
there is a fault from Airtel and I will get the refund.

I have direct debit on my credit card and they charged extra amount to
my card for Aug and Sept bill and as of now I am worried that Airtel
is simply ignoring my request by Johncy not picking the phone and
Customer care just noting my complaint but not calling me back to
solve the problem.

Please let me know my options and how this can be resolved faster. I
am totally fed up with Airtel.

Thanks,
Manish

Sir/Madam,
I have been a customer of Airtel Mobile Services for at nearly seven years.
Previously, the connection was issued in my father’s name,Mr. Ranjit Kumar Ganguly.Later,I got the connection issued in my name.
The bill for the past month was paid through cheque(Cheque no-240616,Bank-Allahabad Bank,Aswini Dutta Road Branch,Kolkata) and has been reflected accordingly in my passbook,but Airtel refuses to acknowledge its receipt.I have even faxed the page from my passbook showing the necessary data two times.

It has been 12 days since they disconnected the line,allowing only incoming calls,barring outgoing calls.
I have repeatedly reported to Airtel and even emailed to the Honorary Chairman,Airtel,but to no avail.
I am enclosing the page from my passbook for your reference.
I request you to kindly look into the matter and render justice.
I would also like Airtel to shell out a compensation package.
I appeal to you to treat the case as an instance and the compensation package as a deterrant to telecom companies harassing customers

Sir

I received SMS from Airtel in the month of August 2009 saying that you participate in Discover India Contest and win prize Rs.10 00 000. I participated in that contest and answered all the 220 questions through SMS and secured 1060 points. Airtel charged rs.3 per SMS. I have worked hard for daystogether to answers these questions. But we didn t receive any informations regarding the result for the past two months. Airtel is not interested in announcing the result. They are taking much more time. please arrange to get me the result.

regards,
Kavitha

One day I got call from Airtel agent asking about add on card, any way I wanted to have one extra number so I opeted for it. Agent promptly came to office address and collected dopcuments and 500 rs.
After that there was no show for next 8 days. I followed up and I got one number (It was not one which I selected), After 10 days it got activated, Then I got call for Address verification, I stay alone and there is nobody at home in office hours, so I asked that fello to come on Saturday, He never turned up, Then I got another call from arogant person saying I am standing at your doar step and how come you are not at home. I aksed him to come in the evening, He said I'll manage.

Then one fine day my add on number got deactivated. I checked with 121 and got the answer Address verification faild. So I went to customer care, That lady raise request for re-verification
3 days after she told me your number cancled and can not be done antything,

I am not attol happy with this service. I Airtel customer care relly care for customers should resolve the issue atleast update the customer with current situation

I'm a consumer using Airtel Mobile connection since I moved to Indirapuram (Ghazibad), Uttar Pradesh in the year 2008. I've never had time to analyze Airtel Services. But now I'm seriously facing a lot of problems with the network coverage of Airtel.. After umpteen number of calls, My problem is still not resolved & I'm vexed with their poor service..
I have taken two corporate connections of Airtel,My mobile numbers are [protected] & [protected]


I've called Airtel Customer Care and logged a complaint with them in the last week of July 2009 regarding the problem of network coverage. I was given a turn around time of 10 days & was assured a call back.. But I did not get a call back from their end.. I called them again during August-September 2009 a couple of times, to find the status of the problem.. For which, I was given a status that My complain has been escalated to Second Level Team by the Customer Care Representative.. The persons I've spoken to have assured that they will arrange for a call back & told that they are working with My case..


I don't have any other option, that is why I'm putting forward the problems I'm facing with the service provided by Airtel Network, ,

-- The signal strength is very weak in the location( Ahinsa Khand-II,Mall Road,Arihant Harmony) I stay.. It varies from no signal to two-three points in the antennae of the display..

Some times is shows Roaming o[censored]P-Uttrakhand at my home,Many times I dial or receive calls from my home & they have charged me for roaming.

-- The calls get dropped& voice clarity is very bad even if I stand in the balcony or near the windows because of poor signal strength.. This obviously makes no sense because I'm billed for every single call I make..

-- Whenever I make STD/Local calls, I face the problem of call drop because of weak network coverage.


I've even changed My handsets to check if it is a problem in the handset.. The problem is still not resolved and am left in vain.. I know it would be an easy option to change to other network services, but the issue is I can't easily change My mobile number.. I'll be obliged if this problem is considered sensitively to take the necessary actions ASAP..

Thanking You Sir/Ma'm,

Yours sincerely,
Rohit Mathur

MY AIRTEL NO.[protected], I AM HOLDING THIS NUMBER FOR LAST 3 YEARS AND MY AVERAGE BILLING IS ABOUT 2500/- BUT AFTER I HAVE BOUGHT A BLACKBERRY PHONE I HAVE BILLED 20500/- AS AGAINST MY CREDIT LIMIT 5800/- AFTER ENQUIRNG WITH AIRTEL THEY SAYS ITS GPRS CHARAGES.
I JUST WANT TO KNOW FROM THEM WHEN MY CREDIT LIMIT IS 5800/- HOW CAN I EXCEED 20500/-
I REALY BELIVE THAT
ALL POSTPAID SUBSCRIBER WHO HAS CONNECTION ON COMPANY NAME AND HOLDING A BUSSINESS PHONES WOULD BE CHARGED AS AT AIRTEL THEY KNOW THAT FIRST, CONECTION IS ON A COMPANY NAME, HOLDING A BUSSINESS PHONE COULD BE CHARGED AS THEY WANT.I HAVE CIRCULATED THIS NUMBER TO ALL MY INTERNATIONAL CLINTS AND NOW JUST BEACOSE OF THIS I AM COMPLETELY CONTACTLESS WITH THEM.

Dear Sir/ Madam


This is in reference to my airtel landline no.[protected].

We all know of Airtel as one of the best in customer service. But here I would want to share what it's customers have to go through.

I have Airtel connection (landline and DSL) and now I realise that it was a big mistake to go for Airtel.

In July, I had unexpectedly high bill and nobody was willing to listen to my problem. So, I requested for cancellation of this connection.
However, the retention department called up and settled my bill. Thereafter, I requested for restoration of my connection.

This was just the beginning of a series of never-ending problems.

All of a sudden, in September my connection got disconnected. Customer care was unable to explain why this happened??They kept making false commitments that it will be rectified in 24 hrs, 4 hrs, etc. etc. After many calls, it was figured out that the connection was terminated. I really don’t understand Why???? After 20 days of rigorous follow up, it was restored again.

But it didn’t end here.

Again, on 7th Oct, my connection (both landline and internet) were not working. On calling customer care, as always, they didn’t know what to do except making false commitments that it will be restored in 4 hrs, 24 hrs etc. After numerous calls, once again the customer care executive is saying that the connection has been terminated.

I completely fail to understand how your system works. Every month, my connection gets terminated automatically and it takes 20 days for restoration. Not to mention, atleast 50 calls to customer care and endless wait time after which they can’t provide a solution, so they prefer to drop the call after 15-20 minutes (could be because of their AHT targets). But what about customer service??

Even after forwarding the complaint to nodal officer, appelate and the COO of Airtel Delhi, the status remains the same.

So, why do they spend so much on advertising and getting customers when they just don't bother to service them.

I, Dr. Pavan kumar.k, R/o Plot no a-8, south end park, hyderabad, having mobile no [protected] , i have been using this number for the last 3 years]. today i received a message stating that "thank you for choosing comedy junction service. you have been charged Rs.15 for 30 days subscription". the funniest part of this whole process is that i have not activated any of such services. I have called customer care to find out how this has happend and the only reply i was not able to speak to any customer care executive and this was limits. i expect the concerned authorities to look into it and respond in a proper manner.

GOT NO RESPONSE


Dear Sir,
Good Afternoon. It is to inform you that I am one of the customers of Airtel. Actually, I am still not. I purchased a SIM for Airtel bearing SIM :[protected], MSISDN : [protected] and IMS : [protected] around 26/[protected]. On the day of purchase, I recharged(easy recharge) it with Tariff Voucher of Rs 77/- to make the STD calls 50 or 60 paisa a minute. I waited for 36 hours and made a call to my brother at [protected]. Unfortunately, the tariff voucher didn't activate the sim for the new rate, so I paid Rs1.50 per minute. I went back to Retailer and asked. Poor Fellow again recharged with Rs 77/- (easy recharge) without charging me anything. Again , I waited for 36 hours and top up my mobile with 200/-. Again , to my amazement, the tariff voucher was not working. I called Customer Care twice or thrice ( Ref Nos. [protected], [protected] and[protected]). They all told that my tariff would be reduced, but every time I called , I was charged at 1.50/- per minute for STD.
At last, a gentleman from Customer Care told me that the Top up ( Easy Recharge) which was done by the retailer splitted the whole 200/- into two parts ( They named it dedicated Accounts). And I would be charged at normal rates until that Dedicated Account Balance is finished, and then I would be charged at 50 paisa per min from my Main Account.
I refused to accept this and I am writing to you , Consumer Forum. The reasoning posed by them for this is as under :-
On the date of Top Up , a special scheme was going on, which gives Customer full talk Time ( 200 for 200) but in two parts as told earlier.
The reasons for my denial to accept this is simple :
1.) Why a sane person would go for this offer when he has already recharged his SIM with 77/- voucher ? Moreover , the scheme was not known to the Retailer also.
To clarify it further , suppose if I am being charged 50 paisa for both local and STD call , why would I be going for a plan which is charging me 1.50/- for STD and 1.00/- for local and that too , when i have recharged my mobile with 77/- voucher twice. Moreover , the extra which Airtel is giving me is only 15/- .
What I lost:-
1. I am not able to use the new tariff (50 paisa for STD and Local) which is now being offered by most of the Operators as I am stuck with investment in Airtel.
2. I had to use my ordinary SIM for calling my far off friends and relatives for last around 20 days.( Charging me close to 1.50 per min).Lost 20 days of the whole 90 days for which this tariff ( 50 paisa per min) would be applicable.
3 . Approx 377/- directly for all the things I did for getting this connection.
4. Mental Peace and lot of time which is precious and can't be compensated in Monetary value.
What I want is :
1. Monetary Compensation.
2. Resumption of right and good service.

Please do the needful , so that same should not happen to all other. We don't have time to involve in such kind of complaining, but as a responsible citizen, I have presented my case to you.

Regards
Pranav Kumar Chandra

Hello all,
I'm getting unwanted sms from some airtel freindz chat Id. Although i can block this Id and i that also.But why companies start such service so that any person can tease someone. Can anyone suggest me what action i can take . What i should i do to track that person so that he doesn't do it again to anyone else. Why dont govt circulate some rules to check this type of service.

After coming to Bangalore my faith on the brand Airtel has gone for a toss. I had been using Airtel for 5 yrs in Kolkata and never had I any problem with them. But in Bangalore it seems the Airtel is running a good business by stealing from people & employing a bunch of lazy, stupid & arrogant people for whom customers are people to be harassed & should have no work except for visiting the airtel office to pay the wrong bills.

I took an airtel connection after coming to Bangalore on 23rd Sept’09 from Koramangala branch. I had asked them to activate the 249 Special Plan as well as the mobile office service of weekly rental 140. Without asking me they activated some Kanada portal when I don’t understand a word of the language. Then they deactivated it on my complaint saying it sometimes gets activated automatically. In the next few days I got welcome calls from airtel a no. of times. After that every 5 days I started getting calls from Airtel stating that my credit limit had exceeded & I should make a payment. I made the payment but again I got a call after some days saying that my credit balance had exceeded and I should make the payment to get continued services. This time it was a lump amount of Rs. 1200 and I was shocked as I had not made that many calls in 10 days, so I asked the customer care to provide me my bill details. To this I got the reply that they can’t do so but gave me a complaint no. & said someone will be taking care of the same. The next day my outgoing was discontinued. I had to go to the airtel office to make the payment and get my services activated. After 2 days I got a call from the customer care in regards to my complaint, and that’s when I came to know that instead of the 140 weekly plan they had activated the 399 rental GPRS plan. But still I was not convinced that my bill could be so high on GPRS as my usage was only limited to checking of mails & no downloads. Then I asked them to change my bill plan to 140 weekly. When my bill was generated I was really pissed off that they had charged me Rs. 2853 only for my GPRS connection & they had billed me even on days when I had not even logged in once. When I asked the CC for an explanation they very calmly told me that”madam you pay the bill now, we’ll resolve the issue as soon as possible & you’ll get a reversal in your next bill”. I believed them & made the payment not knowing the Bangalore Airtel service employed a bunch of lazy crooks who made money by harassing the customers & charging them falsely. I got no call regarding my bill resolution. I also asked them to change my bill plan to Freedom 549 to which I was told that it can only happen next month. Again on 22nd Oct’09 I got a call from CC saying that my credit balance had exceeded and I should make the payment of 1100 Rs. for continued service. I was so angry by this time that I told them I would not make a single payment till I get a resolution for my previous payment. Then I got another shock when he told me that according to the system my issue had already been resolved. I told him I had not received any call to which he said I’m taking a complaint & you’ll receive a call shortly. Still I got no call & once again my service was disconnected. Again I made a visit to the airtel office and told them the whole issue to which they said I’ll get a call within 24 hrs & said they are also activating my service. Though my outgoing was activated I could not access the GPRS. Even after 10 calls to the technical helpdesk as well as 121 they said they cannot resolve my issue as the other one was responsible. When I told them I would take it with the higher authorities they asked me to go ahead(this shows the kind of trust they have on their seniors who must be bigger crooks than them & had taught them how to loot from customers). So because of the fault of the CC I had to access net from the cybercafé for 3 days(23rd, 24th,25 Oct’09 ) but when it come to charging the money I’m sure they’ll charge me for these days too. And its more than 48 hrs & I’ve not gotten a resolution yet.

These are the reference/complaint nos. provided to me by CC & which I got no resolution yet.
F[protected]
28648497
F[protected]
28803822
F[protected]
F[protected]
F[protected]
28839599
28965074
F[protected]
F[protected]

Can someone please provide me a solution?

someone disturb us by calling from airtel no.[protected] i want to know full address of this no. owner

I am a subscriber of Airtel Digital TV , I got a plan initially with the set of box which lasted for three months i.e. till 14th Oct 2009. I was out of station from 15th Oct so I did not rechage my account. But as a part of there services they gave a grace perid without my permission , when I tried to get my account recharge I came to know that I was charged Rs. 80 for this grace period. When I tried to get a clarification from Airtel Customer Care I got reply that it is a company policy .

Kindly take this complain as the charges levied to me are without my consent


Thanks

Dear Sir / Madam,

Sorry for registering complain thru email as your server is not responding since many days now :

After having registered my complain i am not getting the number and since i am not able to register my complaint with you through the web site ( on line ) i have no choice but to write an email on my complain and i hope that the same will be registered and number send to me.

The complain is about Airtel where we were mislead by the company executive who has given us a wrong plan when we had switched over both our Voice and Broad Band to Airtel from BSNL effective 31st Oct'08.
During the installation there was a theft in our office by Airtel employees of our old EPABX worth Rs 50,000 and after many days of searching the same was returned back to us by Airtel ( A company which can act so low ??)

1) We were given a plan and informed that by taking the same we will be connected to all our other offices in India as EPBX and no extra cost for which we should take a particular plan.

2) Later we were informed that there exist nothing like that as Airtel has no network in All India Basis and hence the offer made to us in the first place was wrong and can not be executed.

3) By the time we realised that our regular bill has exorbitantly gone up by almost three times from average of 5000/= to 13,000 per month.

4) As a company procedure no body bothered to intervene into this and came to us explaining that the plan given was wrong and hence need a change ( hence of being customer friendly is an absurd statement ? )

5) On our enquiring with Airtel we were also given to understand that the use of the Voice is only about 6000/ which made us further confirmed about our doubt on the mess up of the plan by the co in question.

6) Having understood our self as no body volunteered from Airtel we made an SOS request to change the plan to Rs5000/ pm effective March '09.

7) Thereafter the bills till date have been still raised in the old plan ?

8) During the time we realised about the wrong plan given to us by misguiding and misleading we had lost by then almost 40,000 more in our bill of Voice duly paid. Which needs a return of payment ?

9) After the change of plan being intimated the connection was disconnected from April '09 till date the bill were still raised and now they are asking for payment for service not used at all and that too in the old plan.

10) With regards the Broad Band connection the same from the day one was not given for months together for two months or so again for which the payment have been already made again without using the services at all.

11) The facility being not there with us for Oct / Nov / Dec '08 has caused huge damages to us and we had to pay heavy penalty to all our customers for not rendering the service from our pocket for no fault of ours.

12 ) This Broad Band Connectivity issue has jolted us with a damage of Rs 65,000/ paid to all our customer for fault of Airtel completely.

13) All the above issues have been bought to the notice of Airtel and met with no response till date, even a letter addressed to the CEO also has no reply till date.

14) The irony of the matter is all letter which we write to their office are not taken and refused by them of which we have evidence. This is purely an intention to harass a customer and nothing else.

15) We need a resolution on this matter by making Airtel pay 65,000 against the loss incurred on not having B/b and 40,000 paid excess till March Bill and treat all the bill from April as null and void since the phone was not working / disconnected.

Awaiting your responce on the matter.

Best regards,



S.Rhajene
Tuscana Tecnologies
197,9th Cross Road
Giri Nagar,Kadavanthra.
Kochi - 682020, Kerala, India.
Ph: +[protected]/96
customer care :[protected]
E-mail: tuscana.[protected]@gmail.com
tuscana.[protected]@gmail.com.
URL : www.tuscanatec.com