Airtel Complaints & Reviews

I was having cable connection at my home for 10 years and the tata sky at my office .I plan to buy DTH for my home also .From the day first it was my worst experince.

On first day when it was installed the boy told me that our server was down it will start after some time. We were not given chance to check it. When it started what i see the picture was blur there was shadow on the peoples and we cant see the normal picture.The peoples in the program look like games elements. I call your call centre many times and register the complain with your dehradun office several times.After calling for so many times they send two persons they were in very much hurry and i think they know nothing about the troubleshooting.Why you people are appointing JHOLA CHAP peoples in ur company.Till now our problem is not solved

You people are giving so much advertisement for your product but what is the use.I will not suggest anybody to buy This AIRTEL DTH.
I WOULD HIGHLY RECOMMEND NOT TO GO FOR AIRTEL DTH. My intention here to right this is no one should not face such problems like this in future.

Manoj Taneja

Phone [protected]

I have been using a airtel mobile no [protected] for which I was paying bills regularly. In Mar 09 by mistake I have paid excess amount. During April 09 June Airtel changed my customer account number from[protected] to[protected]. In the process the excess amount was not transfered from old account number to new account number. Because of this every month my service was disconnected. I have made complaint over phone to resolve this. In addition Airtal made several calls asking for payment and I explained the problem to all the callers and every one promised to resolve this.

Since the issue was not solved I made a email complaint in June 09 to resolve this. Inspite of several calls and reminders the issue was not solved hence I requested Airtel to disconnect my connection and destroyed the SIM (This was also informed to Airtel).

Now I have a legal notice asking for mony where as the fact is Airtel has excess money from me. The acknowledgement mail from Airtel is attached for reference.

When I called the mobile number in the legal notice the person on the other side was using abusive language against me.

Request you to resolve this and protect me from further harrasment.

Regards
Ravi

My newly bought Nokia 7210 mobile set has a valid IMEI number as checked by Nokia Customer Care. Airtel, however is asking me to buy a valid IMEI number.

Is it a fuss to market the concept of IMEI awareness???

Why the Indian mobile services dont have minimum sychronization between the manufacturer and the service provider???

Why the Consumer is only to be harrased for no reason???

Is it a sin to libe in India and to buy services???

What our govt is doing to give the basic consumer right to people by which they can live a NORMAL life and mind their own works???

MANUFACTURERS SERVICE PROVIDERS ALL ARE TOO FOCUSSED IN MAKING LUCID MONEY IN THIS BRIGHT ERA OF IMPROVED COMMUNICATION. THE ABOVE MENTIONED SPECIES ARE JUST ENJOYING FOOLING AROUND CITIZENS AND MAKING BILLIONS...DONT YOU AGREE??????

My cell number is [protected]. While taking the connection. I was assured that it an corporate connection for my company. And 1500 mins CUG free. But from last 2 bills they are not adding my name in the CUG list and charging regular charge for the CUG numbers. I complained many times but they are not responding to it properly and they are saying they will do it. And once the bill is coming they are saying they will take care of it in the next bill.

I am using Airtel Prepaid services.

Recently I have got to notice that there is an amount of Rs1.50 deducting everyday for VAS packs. I am getting 1 or 2 jokes in day for this amount I think.

But I never asked for this service.

I have tried to call customer care and after a lot of strugle, could speak with customer care exicutives for 2 times.

first time I explained the problem and asked their exicutive about why this service was activated eventhough I did not ask for it? The exicutive arguied that I have requested for the service. After a lot of explanation, he accepted to cancel the service and return my amount back. But They did not deactivate the service.

2nd time again after 2 days, I have called the customer care services, as usual, after a lot of strugle, I could speak with one gentleman from customer care.
I again explained the problem and requested to deactivate my the reported VAS service and return my amount deducted till date.
He accepted for the same and said within 2 minusted, you will get amessage for deactivation of this service..but could not get any message tilldate.

It happened oncepreviously also but at that time the exicutive was smart enought to help me by deactivating the service and returning my amount back.

My concern is that,
1. I never asked/requested for these type of extra services. Why the service provider doing some forcible business with their subscribers?
2. Now days, it is a painful process to call customer care. When we try they give recorded tone advertising all their products and without giving an option of speaking with customer care exicutive, they diconnect it. We need to try multiple time for the same.

I feel very frustrted, in the mornings when I see that message that My amount is deducted for that non-requested service.

Please kindly look into the issue and do the justice to me.

Thank you,
Regards,
Subbaiah Marella.

Sir,

I have already sent a complaint letter last week regarding mobile number [protected] to cancel the same and adjust bill amount from my deposit Rs.300/- and Rs.600/- deposited with Digi Computers, Malleshwaram, Bangalore for another 2 numbers which has not been activated till date. I have not received any information either by post or by e-mails from airtel.Please treat this matter nost urgent.
This matter has been discussed with Miss.Kala ([protected]) of airtel Bannergatta Road, Bangalore last week and on 24/11/09.

Regards
G.Raghu.

TO: M/s Bharti Airtel Limited 184 Okhala Industrial Area Phase-1 New Delhi - 110020

I request for the Migration from Postpaid to Prepaid for my Airtel number [protected] on 26.10.2009. I have cleared billed and unbilled amount of Rs. 585.00 as advised by Airtel Relationship Centre on 04.11.2009 and submit the following documents at Airtel Relationship Centre E-23 Shop no. 5, 6, 7 & 8, Dilshad Colony, Delhi - 110095 on same day i.e. 04.11.2009.

1. Prepaid Enrollment form
2. Voter card for Address proof
3. ID card for Photo ID proof
4. 1 Passport size photo
5. Pan Card

But till date my no. not trasfer in to prepaid connection, Whether you assured me that Postpaid number will be transferred to Prepaid within 48 hours of receiving my documents.

On 23.11.2009 I have deposit billed and unbilled amount of Rs. 642.50 as advised by Airtel Representative on Phone.


I hope you will appreciate my request and do the needful at the earliest.



Thanking you



Yours truly





Rakesh Pokhariyal

P-4 A-4

Dilshad Garden

Delhi -110095

Mobile no. [protected]

I had raised a request # 26345794 on 11th of Nov 2009. My request is based on a assurance of the customer care representative. The customer care rep had assured me that he was raising the request in high priority and it will definitely get resolved by 18th of Nov.Today, it is 24th of nov,09 and till now my request is not resolved. I called up customer care multiple times, they said they have sent the mail to the zonal office and are waiting for the zonal office to approve my request. I'm surprised that , I am being harassed in this way after using airtel broadband, airtell connection for the last 5 years. I got the airtel nodal manager number, whose phone is constantly engaged. Please resolve my request, otherwise , I will be forced to move my broadband connection to another provider.

Regards,
Sanal

I am using airtel prepaid no. since last year oct.
In last month on 28 oct 09 I have recharge Rs.70 for lower the STD call rate in which All std no. other than Airtel cab be call at 0.60 paise and on Airtel it charges 0.50 paise.
This month nov'09 I have recvd call from Airtel customer care that recharge with Rs43 for lifetime validity and on 21st nov 09 I have made recharge of same but at same time they Stop my last months facility that is Rs.70 of lower std call rates. Then on 23rd nov 09 I call customer care and ask for same .He reply me that i[censored] change plan then existing plan will be stop but I told him that u must tell me at the time of giving call for rs43 plan u were hide this thing from me and I had lost my plan.
so this services r made in such manner that i[censored] have to increase validity u have bare a LOSS.
But they should think I m increasing my validity that means I want ur services for further period that I want to remain ur customer but They do not bother about existing customers.They simply repling sorry we cant help u in this matter.This things r not good as per my view.

Hi,

Thanks for your wonderful service, and now I would like to cancel my airtel land line and broadband [protected] . Here are the reasons

a) Airtel was unable to shift my line to the new address I have requested. When I bought the line they told me that I can able to shift the line in two or three days after I get the connectivity, But still now there are no resolution

b) I am a bsnl user, when I bought the airtel they said there is an offer that you can get double the speed if you are switching from bsnl, Later on I realize that the offer is only for 6 months then after that I will be getting the 256kbps plan speed. This is totally un fair because the agency people didn't tell me the information

c) I am sick and tired of calling customer care services, here is the story from last Friday (times are approximate)

Nov 20th 2009, Friday @ 8:00 AM
"Hello My name is Jeyanthi, How may I assist you ? "

Hi I am Navas, I would like to shift my line to the new address. She verified all the details and she told me that

"Oh, I am sorry sir, the system was down right now, The request will be placed in one hour, "

Nov 20th 2009, Friday @ 11:00 AM

"Hello My name is XXXXXX, How may I assist you ? "

Hi I am Navas, I would like to shift my line to the new address, I have placed a request can you please very it?

"Sorry sir, we don't have any request, would you like to give a request now ?"

Yes

She verified all the info and said

"Sorry sir, your profile have not updated yet, Please send a mail to care.[protected]@airtel.in"

Then I sent an email to the address and the email came back to me saying that

"Number is incorrect, we couldn't Identify your account in the system"

Nov 20th 2009, Friday @ 3:00 PM

"Hello My name is Bindu, How may I assist you ? " (She is a supervisor)

I explained my hole problem. She created me a ticket number (I don't remember the number) and finally said

"Ok sir, I understand your problem, for some reason since you have a new account we couldn't identify your profile, so I request you to go to the near by Airtel service center and give a shifting request manually and your ticket will be resolved before saturday 5:30 PM or before we made the ticket as high priority"

and then I went to the Anna Nagar center and tried for a shifting then, I got the final answer saying

"It will take one month to create your profile, so please try after one month and they also said we can not help you directly, get the agency help"

And when I tried the agency help, they said they will get back to me and they never showed up and the airtel high priority ticket also which was supposed to be resolved on Saturday 5:30 PM

d) For some reason my modem got reset and when I tried the customer care, they couldn't even tell me my correct password is.

So I am frustrated enough with my Wonderfull high speed useless Airtel connection and I request for the cancellation and refund my install cost Rs 500. If it was not happened in a week then I will sure go to my lawyer and consumer court

I am very happy with BSNL service, they took care of the shifting problem in a couple of hours on Firday itself.

The Agency number is [protected]

Please don't call me and do not waste my time on convincing me.

Thank You
One unhappy customer in 10 million Customer (Probably they are all unhappy)

cell no. [protected]belongs to me . for last two months i am getting messages of spicy jokes and funny jokes which is not relevant to me. it disturbs me as well as it creats nusence to me.
i tried to contact Airtel 121 to unsubscribe this service after great difficulty able to connect . then i hv told to unsubscribe by sending message . but it failed. and wasted my time and money.
I am really getting frustrated with this type of service. also it also deducts my charges.

I hope with this complaint i will get some results in my favour. If not then will have no option but to go for drastic action against airtel.


Airtel Customer for last 6years.

i have recieved a sms "congratulations!your mobile no has won you $1 million USD.to claim E-mail:your full name/mobile no, to [protected]@live.com"

i am a digital tv customer my C I D [protected]
JIS TIME BARIS HOTI HAI TV PER PROGRAM NAHI CHALTE HAI.............

to:
[protected]@airtelindia.com, nodalofficer.[protected]@airtel.in

subject:
500/500 talk time, not working as sent in TEXT msg...

I am not sure, who is reading this, but this is one of the silly or rather poor experience I came across while using AIRTEL. I got an SMS with full talk time on 500 rs recharge. I did recharge myself on line and it did not give me full money (as expected). I got balance of 453/- something. Now I called upon one of your customer care (121 - aap ki kahi bhi kabhi bhi kam nahin karne vali service),after 1 hour of attempt, when I got hold of Reshma, she told me, its not for on line recharge, I said, the SMS did not say either its not for on line or off line, she says, normal customers do not know about on line / PC recharge so we cant help.

Now, I don't care about my 50 bucks, as you guys can add a couple of figures in Ur foolish balance sheet, but this is not proper answer. At least you guys either should send in TEXT that "not for on line" OR something, "we may fool you if did on line" OR you guys should credit me my 50 bucks back.

I am leaving it up to you smarties!

Anybody can reach me on given details...

Mehul Trivedi
[protected]@gmail.com
+91.999.875.1555

Got a postpaid connection on last week of August (Just 3 months back). Suddenly on Nov 17th my cell phone got switched off and i found out that there is something wrong with my SIM card only. It was not working in any other mobile and some other SIM card worked very well in my phone. Hence went to an Airtel outlet in Electronics city. They asked me to pay Rs.50 for the SIM replacement, however I was not sure why should I pay, since the SIM is only faulty, which was their product. Left with no other option but to buy for Rs.50. I have been told that activating will take 2 hours. However till now the same is not activated eventhough it crossed 3 whole days. Called Airtel customer care for 5 times, but in vain. Had a function on 22nd Nov. Have missed so many important calls.

My airtel subscirber prepaid mobile number is.[protected]. I have not subscribed for any jokes. I am often distrubed by your SMS jokes for which I am being charged also @ Rs.1/- every time. I can send you as many jokes as you want by book loads for free. So I request you to avoid this pestering.

I Mr. K.V Subbarao Holding a Airtel Pre paid connection from 2003 November. 2 years back I have shifted to SUNDER NAGAR near ESI Hyderabad. From 2007 onwards I am unable to get Airtel signal s to my apartment. This was informed to Airtel customer complaints n no times. But they didn’t take any action on this .When I try to log a complaint they are not taking the complaint also.DONT BELIVE AIRTEL SIGNAL in HYDERABAD.

Dear Sir/Madam
My self Syed Faraz H. Zaidi Using Airtel Post Paid connection Mob. No. [protected] from 03/10/09. Before this date this No. was prepaid and that time this No. convert in to postpaid my prepaid account balance was around Rs 300, and at that time you did say to me that Rs 300 will be reduce from my post paid bill, I have get two bill and also have complain for that but this money not reduce in any bill.
So plz tell me how much time will you take for that problem

Thx & Reg
Syed Faraz H. Zaidi
Mob- [protected]

Need details of my call (No.[protected]for last 4 month.
Sir, My self Mrutyunjaya Mishra from Dunguripali Subarnapur Orissa & m a Airtel Prepaid User bearing mobile No [protected]. Please be kind to me and send me the details call list & others paid service used by me during last 4 month(To day 22.11.2009) to the below address.
To,
MRUTYUNJAYA MISHRA
DUNGURIPALI
SUBARNAPUR
ORISSA
INDIA (767023)
Mob[protected].
e_mail : - [protected]@yahoo.co.in

hello,
I KAMAVARAPU RAVIKANT of bilaspur chhattisgarh has paid an amount of Rs 3030 for the broadband connection.I have taken a half yearly plan.After the payment the airtel Officers does not analyse the location that whether feasibility is available or not they transfered my amount to bhopal office.Why should i wait for my money without any connection provided to me by airtel.Now they are saying that amount will be refunded in 15 to 20 days.Already 10 days are over after the payment.So i kindly request you to refund my amount as early as possible.
thank you