Airtel Complaints & Reviews

Hi,
I purchased Airtel DTH by making an online payment in the Airtel digital tv website. The transaction was successful and I got the transaction ID. But there was no confirmation sent either by email or SMS regarding my order. I spoke to the Customer care service and they say it will take 3 or 4 working days to deliver the equipments. But they are not able to track my order at all. I read serveral complaints in this website about the airtel DTH and now I'm afraid if I will be receiving my DTH on time. The customer care is worst in responding to my query. Now there is no way I can track my order.

My transaction ID is 969023
Order in the name of Vijay Ramasamy


Please take necessary action on this.

Thanks
Vijay

Sir / Madam,
My airtel mobile no is [protected] and i have activated a GPRS 199 Plan on it. I am having three problems :-

1) I got a sms for confirmation of GPRS activated on my mobile, but which plan got activated, no confirmation for that. please confirm me.

2) When i connect my phone to my PC for browsing internet, it was not working. After contacting customer care 12118, the person told me to go to (on my PC) Control Panel -> Phone & Modem Options -> Modems -> Advanced to delete an Extra intializing command (+CGDCONT=.."airtelgprs.com"), than it starts working.
But, the problem is whenever i connect net from my PC via phone, it works for 5-10 mins than it shows some error (WIN32 Generic Host Problem) and stops working. it remains connected but no site opened. when i delete the same command (discussed as above), it starts working but after some time again same problem arises. pl do tell me what is the actual problem and what is the solution.

3) whenever i use airtel GPRS the sent data is always around 5-7 times the recieved data, whereas i am not uploading anything on the net, i.e., just browsing the sites. I have used BSNL GPRS in the past and still using MTNL GPRS on the same PC, they just works fine, there i face none of these problems. Pl tell me the exact problem.

Sachin Singh
[protected]

I have downloded one wall paper from Airtel Live. the message came that i have became member of Bizzare Club.and also Jokes subscription. i want to unsubscribe it is not happening. Airtel is Deducting Rs.10 after every 10 days. it is Cheating Please stop or i will not use Airtel hereafter.

Dear SirMadam,
I am using the numbers [protected](K.GANGADHARAN) & [protected](K.K.PRAMEELA) in kerala.I am living in chennai. I have`nt used this number for some time.i`m not able to make any calls or receive any calls.The service to these two numbers are deactivated.Pls activate these two numbers for me. I have Rs.69.33 & 29.38 balance respectively in these two numbers.

I use these numbers when i go to kerala during my vacation every year .So please activate these two numbers for me.
Thank You

I have been using my Nokia 1202 for past 1+ years still there were not problems with
my IMEI,but now[protected] they say that i have an invalid IMEI and i have to register
it with Some Govt Agency ,my question is NOKIA such a reputed company would never
have an invalid IMEI number and they support center for NOKIA says that i have a valid
one and international database http://www.numberingplans.com/?page=analysis&sub=imeinr
say that my IMEI [protected] is valid! What should i do ? Should i pay for the
200 bucks to register this ? or is there some problem with IMEI database of Airtel ?

Please help me out.

DEAR SIR
I M VIKAS JAIN FROM DELHI
I HAVE APPLIED FOR AIRTEL STATIC I.P. FOR CCTV CAMERA.
FOR THAT AIRTEL EXECUTIVE FILLED A FORM FOR THAT & COMMIT 48 HRS. FOR STATIC I.P.
BUT EVEN AFTER 100 DAYS THEY HAVE NOT SUPPLIED ME THE SERVICE , FOR WHICH I HAVE PAID FULL ONE YEAR RENT IN ADVANCE.
AFTER SO MANY COMPLAINTS TO AIRTELS CUSTOMER CARE , NODEL , & LAST APPELETE DEP. THEY REPLIED( AFTER 4 MONTHS) DONT WORRY U WILL GET STATIC I.P. !!!!!!
SIR ANYBODY NEEDS FOOD WHEN HE IS HUNGRY .
SO I REQUEST U TO GUIDE ME WAT TO DO AS NOW I M APPLING FOR M.T.N.L STATIC I P FOR MY WORK & NOW NO NEED OF THIS AIRTEL.
SIR I HAVE GIVEN FULL ONE YEAR PAYMENT FOR BROADBEND AS WELL FOR STATIC I.P.
SO PLZ GUIDE ME
THX
VIKAS JAIN
[protected]
DELHI
KAROL BAGH

I recharged my airtel prepaid phone number with limited time offer of Rs60 for reducing my call rates to 60 paise for both local and std calls.
the problem i faced was that it stopped working after about a week.

i try to call to costumer care executive,they say that this was done because i had my validity extended to life time after a week of this Rs60 recharge.when i said them to write a complaint for this they simply refused to do so and i lost Rs60 due to this idiotic bug or whatever it is according to airtel.AND COME ON Rs60 ARE JUST ENOUGH FOR A COLLEGE GOING PERSON

sir, 28/10/2009 ko mene airtel ke road side me lage hue can o p se 65 Rs sim kard liya tha jiska no. hai [protected] aur mujhe ye bol kar sim diya gya tha ki ye life time sim card hai aur isme apko 65 Rs ka balance milega aur 1 year tak call rates rahegi A-A .50 paise A-other mobile .50 paise A-S.T.D .50 paise Sms .50 paise aur ye identity ke liye mene driving licence or 1 photo diya tha or mujhse kaha gya tha ki ye sim card 28/10/2009 ko raat tak activate ho jayegi incoming-out going start ho jayegi par ye abhi tak activate nahi hui hai... aur jab me aaj 29/10/2009 ko iski complaint karne ke liye airtel ke touch point coustmer service poit par gya jo ki sapna sangeeta ke samne indore me hai aur unko apni problem batai to unhone kaha ki is case me hum kuch nahi kar sakte........mene unse kaha ki apke pass record to hoga ki is no. wale serios ki sim card apne kis shop wale ko di.to unhone kaha ki unke pass koi record nahi rahta hai aur ye bhi kaha ki wo aise hi kisi ko bhi sim card sale karne ke liye de dete hein without any proof or record........please airtel ke khilaaf koi action liya jaye sir.its my humble request to u sir

SAGAR SINGH JATAV
INDORE.
MOBILE-[protected]

Sir, I have been using my airtel number [protected] for many years now , since i met with an accident and was out of station for more than two months i could not pay my bills, my number has been disconnected and iam told by customer service that it has been sent to recycle , i request that my number may reinstated and i have already cleared all my dues and i need my number [protected] since all my contacts are through this number please oblige and hope the needful will be done at the earliest
from
srirangaprasad y.p.
[protected] ( contact number)

Most of the time when I try to login for Airtel postpaid bill payment, the site seems to be down! If try calling to custcare of airtel they says there is some problem and they are looking into it. But it happens almost every month. Due to this we loose time and sometime may cross due date. this result into penalty! I had argued last time that this is because your site is down and I would not pay any extra penny. After that they agreed to it and cut down extra charges, but I cannot keep doing this every month. Moreover calling CustCare and being on hold is really irritating!

i had paid rs.202/- on 16/10 time : 7.00 pm for topup Airtel mobile: [protected] of my wife (for offer given full talk time & rs.40 boastup )
to Airtel authorize recharge store Name :: Metro Mobile , no.6, dr no.1/3 ,balakrish mudali street, Aryagowda rd , w-mambalam , chennai - 33 ph: [protected]/4261 4698

But 16/10 to 19/10 7.30 pm they have not processed the topup . I am keep on calling shop for recharge. Always Got sweet wording that they will check & they vl call me .After i went to shop on 19/10 (7.30pm)with heat argument But finallly they checked & processed recharge rs.202/- of talk time rs.181 around 9pm of 19/10 without offer Airtel fulltalk time & boastup

I have compliant to Airtel customer service on 20/10 (Monday) about mental agony faced by me for these 3days because of this store. Three days my wife could NOT make call because only rs.4 left in the said mobile
But till today 26/10 NO action was taken by Airtel customer services. i was just ask airtel to refund of rs.19 difference +rs.40 boastup +rs.100 (call made to shop) . on behalf their authorize shop so that no consumer will face this problem again.

My questions is, what is solution ? & As a consumer why have to bare Mental agony & stress ?
How i can get the refund ?

B.Rgds/Sriram
[protected]
postpaid

My Mobile NO. is [protected]. Plz. unsubscribe from 5888 services immediately.

I have dialled AIRTEL 121 bacause my Airtel Messenger is not working. I have told my querry but they disconnected the call and therefafter I called 3 - 4 times and now they Cancel/Hang my calls.

This seems to be a new STUPID idea to ignore calls they don't want to answer.

How will my querry will be answered?

Raju
AIRTEL Cell No. [protected]

I have been a customer of Airtel for the last 3.5 years with the post paid number +[protected] and has promptly paid all dues as possible. Recently, I had enrolled into a GRPS data plan for the same number and was promised that I will be charged Rs199/- for a usage limit of 100Mb per month.

However, my bill dated 22nd September 2009 for the period 20th Aug’09 to 19th Sep ’09 (Bill number[protected] reveals that the billing based on the usage plan has been manipulated for excess billing and can be explained thus:

My overall data usage for the billing period was 7,769 KB or 7.769Mb and according to the plan well within the 100MB usage limit. However, I have been charged a sum of 1038.40 for the data usage (see Bill page 7) and subsequently given a discount of Rs.500 and therefore a net charge of 538.40. The reasoning I have been given for this is that even if I use 1kb of data, I will be charged a minimum of Rs 5/- which is the charge for 1MB. So, technically if I open my browser, I will be charged Rs 5 all though in all reasoning a usage plan means that I will be charged for the total usage in the billing period! This is totally new for me as no usage plan ever measures duration. The billing is calculated on the duration + usage and discount is given on available usage!!!

What is more distressing is that I have in the the meanwhile received another bill for October in which the charges are even more - Rs3335/- for 23.8Mb o[censored]sage!

I am totally annoyed, angered and also have reason to believe that this billing is totally unreasonable as well as unethical. I find this as a means by which Airtel is trying to complicate billing to an extent that unknowing users are charged way above what is the fair charge. I cannot fathom how a reputed company such as Airtel is into such malpractices and deeply hurt by the same.

I have already written to the Nodal Officer and awaiting a reply. I understand that the next step would be to go to the Telecom Appelate. Is there more legal action I can take on the same issue? I want to consider as much legal action that I can take from my side in case the issue is not resolved easily.

Please advice.

Thanks,

Vignesh

no video on any channel from past 10 days. Even after so many complaints, nobody has turned up to rectify this.

Hi,
I was fan of Airtel Postpaid service in Bangalore as I am using two airtel psot paid connection in Bangalore.In this diwali I went to my home town & dissconnected our old BSNL Landline phone & purchase Airtel Phone on my name with permanent address in Durg with valid document Driving License.Date purchase before diwali (14th Oct) connection works fine as usual & after 5 day Airtel exective has visited my house in durg & verified the address & told me once you get call from airtel tell them I have verifed so I will get point.I have not received any call for 5 days & suddenly i got message in my mobile([protected]) your address verification is not done & your outgoing call will be barred.I have immediately call airtel executive from Durg & inform about the same & she told me (forget executive name) there is no problem in your number & address verification every thing is fine. Befre coming to Bangalore I have paid Advance payment of 400 rs to airtel[protected]. I reach bangalore on 26 Oct.On 27 OCt My father has observed that he is not able to perform outgoing call from durg number ([protected]).My father can not talk with aritel customer care beucase he don't know much functionaly of phone so I have connected that call from Bangalore to Durg then to customer care 121 (that goes to Indore office) I have told them abt condition but they told me you need to come down to Durg.I told ios it that much necessary to come from Bangalore to Durg 1400 km just for small thing that to customer which is already having 3 connection from last 3 year in his name.But they were very much reluctant to provide me facility & told we can not start outgoing call & if you want tou can cancel the connection That was very much surprising & embrassing for me. Then I have call custome care from my Bangalore number [protected] to 121 & ask from help as Bangalore customer care are very muvh helping in nature they told we can'nt fetch info abt your Durg Number & given me alternate number of customer care (STD Number[protected]) I have called them again & told about the same But another executive (Mr Bhandari) told me to come down to durg via flight for another verification I told them it is not possible to come down for just a small work.He strictly told me we wil not provide you outgoing facility in Durg phone & cancel your connection. I told him to cnnect his Manager he has connected to his manager Mr Lokesh Kaushik He is the fellow who told we can not solve this problem as oyu are in Bangalore I tld him I am very old customer of Airtel I Have corroprate connection froj airtel for 3 phone But that Mangare has not helping me continously tellimg me yuo need to come down to Bangalore.I told him to transfer this phone from my name to my father name for that thing also he is saying you need to come down to Durg

I have some question to Airtel
1)Is it a way to talk with customer & create unnecessary problem with those customer which is already having thre old connection with airtel
2)Is it compulsary to come down to Durg from Bangalore for just verification that already been done (1400 km from Bangalore)
3)Tranfer of phone can e done by just writting a letter & faxing them to airtel office that thing also oyur airtel manager is not able to perform
4)why there is dual behaviour from Bangalore customer care & chhattisgarh customer care Bangalore center is very helping in nature But chhattigarh customer care is just avoiding the problem & not willing to solve the customer problem.
I am very much disspointed My airtel home twon number is still not having outgoing facility even though i have paid Advance payment 400 at present it ihaving 600 rs Advance money in that phone account

Please help me on this problem
Praful
M-[protected]

I HAD BOOKED MOVIE 'WHATS UR RASHEE' TO BE VIEWED ON 25 OCT AT 4
PM(TIME TOLD BY CUSTOMER CARE) AT 3:15 PM ON THE SAME DAY.
I WAS ALLOTTED BOOKING ID 7075275.
WHEN I SWITCH ON MY TV AT 4'O CLOCK THE MOVIE WAS LEFT OF LAST 15MINS.
I IMMEDIATELY INFORMED THE CUSTOMER CARE AND THEY TOLD ME THAT SHOW
WAS OF 3:30 PM AND SAME WAS NOT UPDATED IN THEIR RECORDS.
THEY ACCEPTED THE FAULT AND FILED WAIVER APPLICATION WITH REF NO.
1295971 AND TOLD THAT MONEY WLD BE REFUNDED IN 24 HRS.
THE MONEY HAS NOT BEEN CREDITED IN MY ACCOUNT TILL 28 OCT AND INFORMED
THAT THE MOVIE WAS CANCELED BY ME AFTER THE START OF THE MOVIE AND NO
REFUND IS APPLICABLE.
I WOULD LIKE TO KNOW WHY I AM BEING CHARGED FOR THE DEFICIENCY IN THE
SERVICES OF PROVIDER.
FIRST OF ALL THE FAULT IS OF THE PROVIDER AND SECONDLY MY REFUND IS
DENIED ON FALSE BASIS.
KINDLY POST REMEDY AVAILABLE TO ME.

SANJAY SINGAL
CUSTOMER ID-[protected]

Dear sir,
I am using airtel usb modem net connect no. [protected] form last 8 month,form last month i am using atrade software which requre telnet port 6013 to be active but during use of software i unable to open port 6013. i request sevral times to airtel airtel costomer care to activate port 6013 but no responce.Due to above problem i am fasing lot of poblem.
So you are requested to solve my problem as early as possible.
Thanking you.


From A Soreng
[protected]

I am Dipta Sundar Dinda a customer of Airtel. My no. is [protected] it’s a kolkata circle sim. Now I am in Gujarat working as a Civil Engg. in Shapoorji Pallonji & co. Ltd. For doing internet in phone I called [protected] for manual internet setting on Oct 25 near about 7:52 pm. The phone was received by customer care executive of GPRS technical section. I want to complain against him. He uses so many slang languages to me; I have the recording you just listen the recording. What type of persons you have appointed for your company. He is so much uncultured manner less person. I want to know his name & address & what steps you are taking for him. If this is not satisfactory I will send this mail to consumer forum & also court cases. My contact no is [protected]. As soon as possible you contact to me.

Hello,

I have had an airtel post paid number for the last 8-9 years. For last couple of years i have SI (standing instructions) given at Airtel for bill payment. Starting July, i started receiving calls from the collections dept. of Airtel to make payment. My concern was to identify the issue before i make the payment outside of the (working fine for all these years) SI, to avoid the trouble of running between Airtel and my credit card company in the event of double payment.

Till date, i have not received any call from Airtel notifying me of the problem and next few possible steps. It has been 4 months since then and i have 100s of mails asking me to make bill payment. Eventually, they have barred my outgoing calls and incoming calls. While i am calling them daily to help resolve this issue, Airtel, instead of coming to my house to collect payment (i believe that is the way non-payment is dealt with) is making calls to my last dialled numbers asking them if they know me, and that there is an outstanding bill payment on my account.

I feel completely harassed and at the mercy of Airtel to make payment and prepare myself for any confusion that may arise in the future. This in my opinion is bad service, for no fault of mine, despite holding the same service provider for the last 8-9 years.