Airtel Complaints & Reviews

My mobile number is [protected], Airtel AP Circle.. I have registered for DND on 15th of feb. My services got activated on 1st of April 2009, 45 days after registering. It has been more than 225 days since my services got activated and I have registered a complaint with TRAI and also with Airtel. But there is no response or action taken. My Registration number is S[protected]. whenever I call Airtel customer care, they give a new deadline telling that my problem will be solved.. I have complained more than 30 times from past 7 months. Recently Airtel has stopped my services to call customer call,and I am calling from other network, I am being charged and if I call the customer care for 3 times, they are barring the services to call customer care. Kindly help me to solve my problem and I need a compensation from Airtel for wasting my precious time and making me to call from other numbers repeatedly..
Regards
Sandeep Chowdary KV
[protected]

Wrong Information Given by Airtel Customer Care (Tamilnadu). I have rechared my mobile number ([protected]) with ec 64 rs (1 second pulse rate). But i have not satisfied with this scheme. So i called to customer care and asked to cancel this 64rs (1 second pulse rate). One lady told me to recharge 119rs to change my plan as 10 paise to airtel and other mobile for 50 paise std 1 rupee. I recharged my mobile but it goes 30 paise for airtel. Again i make a call to customer care and asked "Why you given a wrong information to me?" that lady cooly replied i will transfer your call to sineor officer. I am waiting hardly more than 30 minutes no higher officer attended my call. I end my call and again make a call to customer care. At finally one supervisor (Parvathi) told me "If our side mistake we will solve this problem with in 24 hours."

I am using Airtel Service more than 7yrs but today i am think Airtel Customer Care Service is so POOR. So i am waiting to see the soultion.

Regards,
Krishna Kumar. B
[protected]

forget password for airtel myaccount give me details how to login airtel my account

dear sir
i m the prepaid customer of airtel mp region
my no'r is [protected] . i got the recharge done on my mobile
through icici internet banking , the amount paid was 400 Rs
i got a message on my mobile that the recharge amoun should be either
50 or 100 or 200 or 300 or 333 or 444 or 500 or 1000, the message had come from
555555 so for making the recharge of Rs 500 , i made another payment of Rs 100 through
icici net banking but the recharge of 500 Rs has not taken place the recharge has
only taken place of Rs 100, so please be kind enough to look into the matter to resolve the issue
thanking you in anticipation
major sachin tiwari

Respected Sir,

Myself Arun Singh. I had Airtel-Mumbai postpaid mobile connection. My mobile no was [protected]. On April 16 2009, I requested for termination of this mobile connection through a mail. I didn't receive any confirmation from Airtel then again on April 30 2009, I sent one more email to Airtel:

From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 30/04/2009 23:01:14
Subject: [protected]


Hi

This is Arun Kumar Singh the postpaid mobile customer of Airtel mumbai. I would like to request you to terminate the services of the mobile no [protected] immediately. The reason being i am shifting to bangalore and think this no would not be beneficial over there. So please action on my request and cancel this mobile service.

Regards
Arun Kumar Singh

Then I got one mail from Airtel:

Dear Mr. Singh,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16 April 2009, you had requested for cancellation of your Airtel number [protected].

We regret that you have decided to cancel your Airtel mobile number.

Your request for cancellation has been forwarded to the concerned department. Kindly quote the Service Request number 21512900 in any future communication about this request. We would revert to you by 19 May 2009.

You can also know the status of the Service Request number by dialing *121# (toll free).

There is no outstanding amount in your account and there is an unbilled amount of Rs.386.80/- as on 30 April 2009 which does not include the current usage, roaming, rental and discounts, if any in your account.



We request you to make the payment at the nearest Airtel Relationship centre to initiate further action. The forthcoming bill will reflect the payment and outstanding, if any in your account.

Further, please be informed that there is no security deposit in your account.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.



Warm Regards,

Rajesh Sadhasivam
Customer Care Executive
Bharti Airtel Limited

Again I got one more mail from Airtel:

[COLOR="Blue"]Dear Mr. Singh,

Thank you for contacting Airtel.

You had requested to deactivate the service for your Airtel number [protected] due to relocation to Bangalore.

Your request regarding the cancellation has already been forwarded to the concerned department. Your Service Request number for the same is 21512900. We kindly request you to make note of this service request number for future communication and correspondence.



We shall revert to you by 19/05/09.

Further, we would like to inform you that there is an outstanding amount of Rs.464.46/- in your Airtel account for the invoiced date 06/05/09 and if the disconnection has done in the middle of the bill cycle, the forth coming bill will be generated on 06/06/09.

For further assistance, email us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Mahesh Jayapal
Customer Care Executive
Bharti Airtel Limited
[/COLOR]

Based on the above mail I paid the outstanding on the above mobile connection Rs. 464 appx on-line through my HSBC Credit Card.

Between 8-10 May'2009 I received calls from Airtel Anti-Attrition Department to confirm my cancellation request. I told them that I don't want to continue with the above postpaid connection as I am planning to move to another state. They told me that the above mobile number will be de-activated with 24 hour. Over the same call they offered me if I want I can keep the same number with pre-paid connection after paying Rs 50 As a service charge. I told them to cancel the above post-paid connection and send the executive at my residence to collect Rs. 50 for the pre-paid connection. I thrown away my above postpaid mobile sim after finding that services terminated between 11-12 May 2009. They told me that within 24 hr a executive will come at my residence but nobody turned up as of now.

I raised the complaint about this through a mail. Then I got one more mail from Airtel on 11 May 2009:

Dear Mr. Singh,

Thank you for contacting Airtel.

As per pervious interactions, you have expressed concern over delay in postpaid to prepaid conversion for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your concern has been forwarded to the respective department. Kindly quote the Service Request number 21588628 in any future communication about this request.


Please be informed that we would revert to you by 26/05/09.

Also, you can know the status of the Service Request number by dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Dinesh Chandrasekar
Customer Care Executive
Bharti Airtel Limited


On 13 May 2009 again I got one mail for Airtel:

Dear Mr. Singh,

Thank you for contacting Airtel.

We understand from your previous interaction dated 11 May 2009, you had expressed concern over delay in cancellation and inquired about payment update for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We regret that you have decided to cancel your Airtel mobile number.

The turn around time mentioned in our email is the maximum period required to process your concern and we request your co-operation till that time.

Your concern over delay in cancellation has already been forwarded to the concerned department. Kindly quote the Service Request number 21588628 in any future communication about this request. We would revert to you by 26 May 2009.

There is no outstanding amount in your account and unbilled amount of Rs.35.00/- as on 12 May 2009 which does not include the current usage, roaming, rental and discounts, if any in your account.

Further, please be informed that there is no security deposit in your account.

Furthermore, we would like to confirm that we have received your payment of Rs.464.46/- on 11 May 2009 towards your bill dated 06 May 2009.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Rajesh Sadhasivam
Customer Care Executive
Bharti Airtel Limited


After this I stopped interaction with Airtel but In Sep'2009 I got a shocking mail from Airtel :

Dear Mr.Singh.

Thank you for contacting Airtel.

We understand from your previous interaction dated 12/09/2009 , you have expressed concern over receipt of bill after cancellation of your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to confirm that your concern has already been registered with us and Service Request number for the same is 28485298.

We would revert to you by 07/10/09.

The mobile number has been disconnected on 19/09/2009 due to Zero Usage.

We are not in receipt of disconnection request from your end and unable to find bill payments from bill dated 06/06/09 to 06/09/09 for the monthly rental has been calculated for the billing period as per your usage and hence you have been charged accordingly.

There is an outstanding of Rs. 2642.97/- in your account . We request you to make the payment at the nearest Airtel Relationship centre to initiate further action. The forthcoming bill will reflect the payment and outstanding, if any in your account.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Jeishreepathi K
Customer Care Executive
Bharti Airtel Limited


My previous neighbour whose mobile no I have given to Airtel as an alternate number now getting a calls from Airtel enquiring about me and asking for a payment. I am pissed off with Airtel. Today on 14 November 2009 I got a threatening mail from Airtel that my O/s on my disconnected mobile [protected] is Rs. 2796.87 and if I will not pay this o/s they will go legal against me.

Mail:

Ref: A/c. No. '[protected] Cell No. [protected]

Dear Sir/Madam,

We wish to draw your attention to the outstanding of Rs. 2796.87 /- in your account referred above.

In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please do not reply to this mail, feel free to get in touch for any queries on [protected] or email ID :- ashish6.[protected]@airtel.in


Now I don't want to spare Airtel.

Sir, I am requesting you to take a strict action against Airtel about this issue as they are harassing me every day eventhough I cancelled my mobile number and paid all dues on it.

Thanks a lot,

Regards,

Yours sincerely,

Arun Singh

THIS IS REAGARDING THE COMPLAIN OF MY AIR TEL PREPAID CARD .MY CELL NO IS [protected].ON 12/11/2009 IN THE MORNING I HAVE RECIVED A MESSAGE OF JOB ALERTS ,WHICH I HAVENT ACTIVATED& SO MINE Rs/- 10(TEN ) HAS BEEN DEDUCTED FROM THE A/C.

THIS IS NOT THE 1ST TIME ON 5/11/2009 I HAVE RECIVED A MESSAGE OF INTERNATIONAL ROMMING & Rs /-30(THIRTY) HAS BEEN DECUTED FROM MY A/C.NO SOONER I HAVE CALL THE HELP LINE NUMBER (121) & THEY HAVE AGREED THT ITS HAS BEEN MISTAKEN FROM THE AIRTEL SO THEY HAVE BOUNCE BACK ME Rs/- 30.

SO THIS IS THE 2ND TIME I AM COMPLAIN & NO FURTHER ACTION HAS BEEN TAKEN THOUGH THE CUSTOMER CARE PEOPLES SAY THT THEY WILL BOUNCE BACK ME THE MONEY ......BUT STILL I AM HAVENT RECIVED.

THERE ARE 63 PEOPLE (RELATIVES&FRIENDS) USES THE AIRTEL SIM CARD....SO I HOPE U WONT LIKE TO SPOIL THE GOOD IMAGE O[censored]R ORGANIZATION.I WONT KEEP QUITE CAUS IT WASN'T MY FAULT .WAITING FOR UR ACTION & REPLY.

This is regarding my post paid connection of Airtel mobile number-[protected]. I am using this number since last 4 yours and having good track record of payments usage of avg. amount INR 1500 to INR 2000 pm. Just on Oct 2009 at beginning i got a few SMS from Airtel to submit the documents reason this is TRAI regulation, for updation of address, they need the documents, othe rwise fix up an appointment for the collection of documents call as at [protected]. So, i called up on this number to collect the documents from my home, but the airtel representative responsed to call me back after talking with his senior, whether Govt bank statement is valid or not for address proof.But he did not call thereafter.

on 20th Oct 2009 i submitted my relevant documents in Radical Communication, lajat nagar delhi and called to customer care within 4 hours it was activated again at the end of the day it displays sim card registration failed. I called to customer care department many times from other network with paid service and holds me on line for a longer time, but the result is i am unable to see your details.
really it is very bad service from airtel after a several calls and given my alternate number for calling me, but it is not happened.

Bur for this disconnection i have not received from SMS or call from thier end.

Again on 13th Nov,09 I visit to Radical Communication to ask for the reason why my conection is disconnected, they replied my document is not submitted and pending. I surprised, because the document was submitted on 20th Oct,09 in the same Redical Communication. again they asked for the documents and filled the form, photo and documents along with a cash receipt of Rs 220/- saying it is towards unbilled amount showing. I paid it on cash and they promised it will be activated on 14th Nov,09 at evening . But so far it is not activated.

I called on the numbers provided by redical at 7.00 pm , they replied to call me on my alternative number- [protected], but they did not. there after they did not picked up my calls and holds it for .... and keeping busy.......... saying i am out of office etc...................

I am really unhappy on thier service and respond and spent a lots of time and money for this my old post paid number. At least they should understand the needs of customer and valuable time, if they don't theyhave no rights to mis commit and mis guide.

Regards,
Narayan Sahu

Hello sir
My name is Ankit kumar jalan & my num is [protected]
sir 31st octuber ko maine apne num par hello tuen service activate karwai aur six month ka payment bhi kiya , magar 9th november ko mere num par 120 RS hello tuen k dubara charge kar diye gae aur bar bar complain karne par b custmor cair se koi help nai mil pai . So mai aap se request karta hu ki plz mere complain ki jalad se jald sunwai ki jai.




THANKING YOU
ANKIT JALAN
[protected]

i have purchase one airtel prepaid connection.on before 1 week.the id proof & one passsport photo is also submitted.Then one day is working.2nd day will not working.outgoing is cut.go an distributor office tell the matter.there is no response.that card rc=245 rate cutter& Rs.50.00 top up also used.But my money is waste.
i have an retailer shop.My customers many also using airtel. i am canvasing use airtel.it is the best network in india.
i am an airtel customer for 4 years. i like an airtel.they r so many useful topups,& rate cutters.But still this time airtel is waste.

so take an immediate action.
My Distributor is Palani Murugan Agency,Panruti.Mob :[protected]
My name :A.Sathish
My Airtel Prepaid number not currently working that number : [protected]

Hi,
Today i have called to customer care people four time to get user name and password for paying the amount through online payment.i have called more than 3 times regarding the same issue.Still my issue was not resolved.

Req no: 32544266
Req no : 32554339

These are the request no your people had given me.Please check the status and let me know know as soon as possible

Regards,
Suresh.

I have sent the below mail and waiting for the reply and I do not want to lose my number [protected] at any cost and it is no fault of mine as I have a validity running up to mid of 2011 with a balance of Rs. 435/- when the mobile was deactivated for some absurd rule as per the Customer care representative. Looking forward to your kind and favorable response. Thanks
-Abdul Qaiyum


Dear Mr. Sudhakar (Customer Care), Ms/Mrs. Vassim Unnisa(Chennai Nodal Officer), Ms/Mrs. Radhika Ramesh (Appellate Authority),

This is great gift you give for an Airtel Loyal Customer like me who has been retaining this number for the past six to seven years. Out from the blue, all of a sudden, without educating the customer about this absurd rule (check the mail below from Airtel) you disconnect & deactivate my mobile no. [protected] which has a balance of Rs. 435/- and a validity which runs until mid of 2011.

Buddies I am an NRI who frequently visits India. How come do you expect NRI's like me to keep up with your absurd overnight born rules.

You should keep the customer educated on it, a simple line like "Validity until 2011 subject to no usage clause" when customers check their balance would have helped customers like me to follow your absurd rules.

Play the game with the rules and then hit your legal goals. I for sure can say this rule has been floated recently as I always retain my mobile in saudi arabia and switch it on after four five months when I am back in India and it has been working fine until now. And I specifically look to it that my validity is extended way ahead to retain my number during my visits out of india. But you have stabbed me in my back with this absurd rule.

[protected] is just not another number for me, it is my identity in my mobile world that you have stolen without any intimation.

Ofcourse Intimation can't be there when it is a matter of stealing!

Check the history of this number, check how much money has rolled over in these past 6 to 7 years on this number and alas you give this sort of treatment to a very loyal Airtel customer like me. It is an indigestible proposition.

People around the world in my circle know me only by this entity in the mobile world when I am in india and all of sudden you disconnect it citing your absurd rule and I come to know of this rule only when I get hold of you people by sending reminders and then I also come to know that you have put it for sale, isn't it a theft of identity?

I know that I have to go through the steps to get my grievance solved by Airtel but I am addressing to all three steps in one go the Customer care, the Nodal Officer and the Appellate as a last ditch attempt to save my identity in going for sale as I am in Saudi Arabia now and I have also put a CC to my family friends in India to educate them on this absurd rule of Airtel at least they be protected and if you are not going to restore my identity to me I am never ever going to touch any Airtel product for my life. That's for sure.


Mobile No : [protected]

Mobile number under my name : S. Abdul Qaiyum

Validity : until 2011

Balance that was available : Rs. 435/-

Identification Proof given to get the Sim Card : My Passport

Number found on the Sim Card :[protected]


I really regret that I have had Airtel relationship in my life.

-Abdul Qaiyum


[protected][protected][protected][protected]
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Fri, 13 Nov 2009 19:47:49 +0530
Subject: Re: [protected] - REMINDER [|BAL|[protected]|[protected]|]

Dear Mr. Qaiyum,

Thank you for contacting Airtel.

You have expressed concern over Service Disconnection for the mobile number [protected].

We regret to inform you that, your number is already deactivated from our end, due to non usage, and no recharge found more than 90 days.

Also be informed to keep your SIM active please follow the below guidelines,

1. Make outgoing calls

2. Receiving incoming calls

3. Recharge your account frequently

Due to failure of above things services to your mobile number has been permanently withdrawn.

To check the availability of the same mobile number and to accomodate the same please walk in to the Airtel Relationship Center along with the following documents,

1. One passport size photograph

2. Valid Address Proof

3. Valid Photo ID Proof

Please be noted that you would be charged a nominal fee of Rs. 49/- for SIM change and the same would get activated within 24 hours.

Please find attached the list of Airtel Relationship Center address for your reference.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudhakar M
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please copy the complete URL from below and paste it in your web browser
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=6CACEA14BA 158FD5DE37BDE79EC63F65A8BCC B7092F51660A2E4127B9EFE 1 5 7 F7881848C8D&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2009 18:10:49
Subject: [protected] - Reminder

Ref. No.:[protected]
Mobile No.: [protected]
Mobile under my name: S. Abdul Qaiyum
Validity: until 2011
Balance left around: Rs. 435 -

Why the hell Airtel automated service now says that my number [protected] is not in use and invalid number when I have a validity running upto 2011 and there was a balance of Rs. 435 -

I am waiting for your reply on the status. Check my usage details if the service is like this for a loyal customer like me I just can t describe what to expect from Airtel which brags about their services in their advertisements. They have not even cared to reply in this jet age where information is on fingertips at the press of a button on computers.

-Abdul Qaiyum





________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Wed 11 Nov 2009 23:26:55 +0530
Subject: Acknowledgement Mail.

Dear Airtel Customer

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: [protected]
Date:[protected]:30:19 PM
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Message body:

Dear Sir

I have been having this number for the past may be around 5 years Now all of a sudden it says invalid number when people try to call me on this number [protected].

I had kept this number switched off probably for two to three weeks as I am in saudi arabia right now. Before that two to three weeks I was receiving messages and calls on this number in saudi arabia.

As far as I remember it had a validity running upto 2011 and there was a balance of around Rs. 435 - Can I know what has happened and please I want this number to be back up and running soon. Help me out this problem. I will be looking forward to your kind reply.

-S. Abdul Qaiyum


________________________________

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i am very annoyed about the IpTv service i have 4000/ rs for the box and still no one has followed up with me about its installation , i have 4 tata sky installed at my place and i just booked 1 iptv from airtel and i thought of replacing Tata Sky with Airtel IpTv but the kind of service i am getting is really bad at the initial stage i have paid the amount of Rs.4000 on Tuesday but got the receipt for that on Friday and i was assured that...

I was requested for activation of MO dated on 08/ 11/2009 and that time Rs. 500.00 had deducted from my account, same time a representive was visited at my home and tould or promissed me that kindly you take broadband service of air tel and whatever your amount have deducted that will be refund in your account in a day and same time he send request to deactivation for MO. But no body has responded positively still now, while alot of time have complaint to customer care. You can check my history of call that whatever have done.
So request you kindly rembruse my amount and confirm me urgently, My cell no. is [protected]

Thanks.
Narendra kumar

Dear Sir,

I have bought a Airtel Prepaid Sim No.[protected], Alloted me phone No. [protected] from Kisan Traders, on 27.10.2009. 8-9 days its run sucessfully, but after that a message came that your sim is blocked. I have many times visited to M/S Kisan TRaders, but it still not working. Now I have not any option to go Consumer Form.

REgards,


BHARAT SINGH RANA

Respected sir,
As i call the customer care for caller tunes code for english album song.but they said check the ap.bsnl.co.in website but its not found.kindly provide me caller tunes code for cellone.
mail me
[protected]@gmail.com


ur's sincerely
c.manikanta

Dear Sir / Madam,

I and my father are having AIRTEL mobile connection under CUG tariff plan. I wish to put up a complain on AIRTEL company, where there is intentionally wrong levy of charges(rates) of my postpaid connection as against rates given in my intoduction letter. No one is solving the problem since last three months. Last three months I have been mentally harassed my repetative calls from AIRTEL Company regarding bill payment and disconnection of my mobile connection to me and my dad. I am even trying with Nodal agency and Appelate authority of AIRTEL (TRAI), but in vain. I have not paid two months bill , which I intent to get setoff against the excess amount paid for the wrong levy of charges. Company customer centre and all the affiliate agency are not responding till three months of my query.
I am having all the proofs and have also send to the company but till now no one has responded. I want the credit of the excess amount paid retrospectively. Please arrange to redress the issue since being a sincere employee, I am not in a position to concentrate on my work. I could be contacted at [protected]. Please Help. Waiting for your positive response.

DHAVAL BHOJANI

Hi AIRTEL,

I have purchased a Fly company phone with dual sim and dual IMEI numbers. on 12.11.09 I received the message that my IMEI number is not valid and I have to get new IMEI by paying Rs 199. I think the data base of AIR TEL is not correct. M/S BHARTI AIRTEL please look in to the matter and rectify your data base

My PARTICULARS ARE

NAME N HARI KISHAN
ADDRESS Plot no B-2, 2nd street,
SRI RAM NAGAR, CHENNAI 600039

PHONE No [protected]
[protected]

IMEI numbers [protected]
[protected]
Phone make FLY DS 100

Dear Sir,
I had applied for getting Airtel broadband connection on 5th October 2009. I have paid Rs.2600 during submission of application for 3 months (unlimited Rs.800/month plan). But subsequently my application was rejected on 7th October siting feasibility as reason. I logged a complaint and was told that I will be getting my money back within 15 days from the date of cancellation (7th october). But till now I have'nt got back my money.
I request you to please do the needful and return my money at the earliers.
Details:
Application Number CH948914
My cheque: State Bank of India 724662 for Rs.2600.
Thanks
Ramesh

Sir,
I am using Airtel Mobile Office and I am paying Rest. 10 Per day for this service when I used for this service, since last 2 days airtel is charging with us Rs. 10 per day and 30paisa per KB sir, when I talk to customer care they told to me I have lodge your compliant and after next day airtel is charging with us as Rs. 10 /- per day and 30 paisa per KB I again talk to customer care about this matter but they told to me I can not refund your money which is deducted by us.

Hi, I have been using Airtel postpaid for last 2 years. Recently I have converted my number to Airtel prepaid.
4-5 days ago I talked to prepaid customer care to activate Airtel GPRS in my number. I asked them the best deal for Gprs connection which support my mobile (Apple Iphone 2G). They told me to activate the Service 'Net on phone' with the plan of Rs.99, which gives me unlimited surfing for a month.I activated that service but after I did that I tried to surf & it was not working.So I called again to customer care & now they told me that Apple Iphone doesn't support Net In Phone Service.So they deactivated tha service,returned my money and told me to use Mobile Office service for my Iphone. They also told me that if I recharge my number with Rs.95 I would get 100MB free for surfing and downloading for a month. I did everything,I have activated Mobile Office service,recharged my number with Rs.95 for 100MB.But after doing every little thing now I am having a terrible experience.Whenever I surf in my mobile my available 100MB decreasing (which is normal) as well as my money has been deducting from my account.I thing this is terrible.I called up customer care,technical department of airtel looking for this solution.But they dint help me out of problem.Every time I surf in my mobile my money is deducting from my account.I need to use Gprs,but I don't know what to do now.Will appreciate a lot if someone can get me out of this terrible problem.