Airtel Complaints & Reviews

Hi,
Someone by the name Neha as called me with a plan saying it will be a zero rental plan with 30 paise local all network and 1 rupee std. I have filled all forms and paid RS 700 to the guy who came to my place to collect the money. This plan was suppose to be activated on my existing no within 2 days but nothing of that sort have happened till now its been 5 days now. I tried calling her no# [protected] but she is not answering the call.
Please look into the matter and sort this issue as soon as possible.

Regards,
Pratik Shetty
[protected]

Our company name is MEG FootWear (P) Ltd. we have paid our payment on 13.01.2010 by cheque. Till now it has not been cleared but in airtel office they are telling that we have not paid our payment till now. So the details are given below for your information.
Cheque No:375430
Amount: 5532, SBI, Siruthozil branch, Pondicherry.
Cheque Date:11.01.2010

Regards,
Pritha Priyadharshini.K
[protected]

I want a new airtel postpaid connection contact me [protected]

Airtel-Prepaid — deduction in balance

Subject: please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected]
Date: 01/12/2009 10:07:57 AM
From: [protected]@hotmail.com
To: [protected]@airtelindia.com;[protected]@ovi.com;[protected]@aim.com
Message body:

please DE-ACTIVATE 54321-atp service ON MY MOBILE# [protected] already contacted 121 customer service call center executive she told me it will be done in 24 hrs. as on 27-11-09. till date my balance is deducted up to rs.40 -

kindly do help me


________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Fri 27 Nov 2009 20:41:09 +0530
Subject: Re: PLEASE DE-ACTIVATE ALL SETTINGS TO DEFAULT ON MY MOBILE# [protected] [ BAL [protected][protected] ]

Dear Sir Madam

Thank you for contacting Airtel.

We understand from your previous interaction dated 27 11 09 you have requested to deactivate all settings for your Airtel number [protected].

We regret to inform you that we are unable to accommodate your request as the query addressed in the mail is not clear.

We request you to revert with the exact service settings to initiate further action on the same.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards




Gopinath
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction please use the below hyperlink Click here to provide Feedback. https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

Or if you cannot click on the above link please copy the full URL from below and paste the URL in your web browser.
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=E12264ADC3 A4386C5 85F[protected]CF74ED187E8B838EF0107D9DEC2E6E91F71A6BACD03450B0 refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:16:13
Subject: FW: please de-activate all settings to default on my mobile# [protected]

________________________________

From: [protected]@hotmail.com
To: [protected]@airtelindia.com; [protected]@lycos.com; [protected]@aim.com; [protected]@ovi.com
Subject: please de-activate all settings to default on my mobile# [protected]
Date: Fri 27 Nov 2009 11:27:35 +0000
de-activate Subscription services
please de-activate all settings to default on my mobile# [protected]

please de-activate all previlages .
mir ahmed ali

91-[protected] airtel prepaid

I have Airtel prepaid subscription.I have been observed that periodically my balance has been deduced from my account without any notice or with my concern permit. For this deduction I got SMS from your company that " Dear customer you have subscribe ---- of service and for that we are charging you Rs.--- ". But the fact is I have not subscribe any services, So I would like to ask you a question that, Why are you deducting money from our prepaid balance? This is actually a misconduct of business between the company and customer.
I would like to ask you why your company deducting the money from our account without our notice. When we enquired on the customer care number, they are not given proper answer to our query. For a time being they are depositing our deduced amount back to our account and ensure us that this thing will not happen again and we have unsubscribed you from this service but after about a week or 15 day same consequences are happening.
I again inquired about the same mischief, same conversations are happening and after that I got my money back. But if supposed I am not so vigilant each time then your company will steal our money with our notice and consent.Many a time it may have had happened that you have deducted money from my balance and I haven't notice that or have not checked my balance.How could I trace that and take my money back. Please stop this stealing.

I'm writing to let you know that AIRTEL SUCKS... it's the WORST service provider who does not CARE about the Pre-Paid CUSTOMERS... Nobody knows what they are doing... Why do i say so... because my phone number[protected] was de-activated with out any RESOLUTION... despite consulting Customer Care and visiting Airtel Office many times... my query was not resolved... and now they have completely BARRED my number and pushed it to re-cycled status so that is cannot be re-used...

I have also tried consulting NODAL OFFICER to get HELP on the same and never received a reply...

If you GUYS are the right people to approach then, i request you to please HELP me... I need this number re-activated...

I'm writing to let you know that AIRTEL SUCKS... it's the WORST service provider who does not CARE about the Pre-Paid CUSTOMERS... Nobody knows what they are doing... Why do i say so... because my phone number[protected] was de-activated with out any RESOLUTION... despite consulting Customer Care and visiting Airtel Office many times... my query was not resolved... and now they have completely BARRED my number and pushed it to re-cycled status so that is cannot be re-used...

I have also tried consulting NODAL OFFICER to get HELP on the same and never received a reply...

If you GUYS are the right people to approach then, i request you to please HELP me... I need this number re-activated... Please HELP...

a message came from this no 5919823 my friend who is in india send mms to me from his no[protected] . the message say like this "Hi, you have MMS from[protected] open Internet browser on your PC and logon to http://125. 21. 241. 88/mms/with login[protected] and password jutha" i tried it says your mobile no or password is incorrect...

hai
i have received a mms from[protected] the sponsered link is un able to open help me to view that mms http://125.21.241.88/mms

a message came from this no 5919823 mms to me . the message say like this "Hi, you have MMS open Internet browser on your PC and logon to http://125. 21. 241. 88/mms/with login[protected] and password rykfiwi

I, AM USER OF AIRTEL PREPAID CONSUMER FROM 8YEARS OF THE NUMBER IS
[protected] 5YEARS BACK I, ACTIVATE LIFE TIME BUT ON DT. 17.08.2011
VALIDITY IS EXPIRED AFTER THAT DO NOT RECHARGED TO ANY AMOUNT THAT IS
33/-, 99/=, 52/=, 101/= I, WILL COMPLAINT CUSTMER CARE MINIMUM 50 TIMES I WILL GO,
PERSONNELY AIRTEL OFFICE AT RAIPUR C.G BUT DONOT GIVE THE ANY PROPER
RESPONCE MY NUMBER CALLS ARE BANNED PLEASE START THE MY NUMBER
[protected]

I, AM FACING SO MANY PROBLEM FROM YOUR AIRTEL COMPANY BECAUSE
YOUR CO. DO NOT GIVE THE PROPER RESPONCE TO START THE MY CELL NO.
[protected] PREPAID TO EXTEND THE VALIDITY PERIOD OF MY CELL .
EVEN ZONAL MANAGER ALSO DO NOT GIVE THE RESPONCE MR. NITIN SHRIVASTAV
OF RAIPUR ZONAL OFFICE OFFICER. THANK YOU, K.V.GIRI. [protected]

Airtel Prepaid — Valid IMEI.

Hi,

I have a Motorola V8 (RAZR 2) handset. Recently i received messages regarding having a valid IMEI.It was stated to message my 8-digits of IMEI number to 121.I received a message informing it is a Valid Number . Still my SIM got deactivated.
I approached the Mobile Store showroom as instructed by the Customer Care Executive. They say the mobile handset is authentic and the error lays with the Airtel guys since they didnt take care o[censored]pdating the information.Could you resolve ASAP.
The Airtel Guys Service personnel in Customer Care doesnt have any information regarding that.

Thanks,
M.Sushumna.

I am having the same problem with my Fly 2040l mobile handset. Don't know what to do?

From: Business Head, Bag It Today
To: VARINDER
Subject: Official Ticket Number of the Rs.Rs. 1, 00, 00, 000.00 Sweepstakes issued to our privileged customer

Rahul,
Did they solve your problem? I wrote to them too, but have not received a reply.

Airtel — Charging for downloading games

I am using the Airtel Sim No [protected] and loaded Rs98/ for serfing net.By mistake I downloaded Java game and for which still they are looting me everyday @rs50/- inspite of my request to stop downloading. I have not been given the connection to my mobile for internet facility.I visited severa times at CITY CENTRE, Salt Lake, Service Centre.

Kindly look into the matter and save me from further looting by AIRTEL.


MIR WASIM RAJA

Airtel — WEB BROWSING CHARGES

My mobile no. is [protected](AIRTEL) and I have 2 complaints:

(a)I repeatedly keep getting a message from airtel that says thank you for browsing and this much rupees have been deducted from your account, even though I don't browse even a single website from my mobile!
This has been going for the past 3-4 months.

(b)Some time back, I got a similar message from airtel that said thank you for browsing and sum of money around Rs80 have been deducted from your account, and this time too I didn't browse even a single website!What is this?How can you deduct such a huge amount of money, without any reason!

This is intolerable, I want my money back!

Airtel — Deducting charges for Java games

I have been repeatedly deducted money from my account for the act that never happened. I have been charged(robbed) Rs 30 (thrice), Rs 50 (once), Rs X . The last one, I don't know the amount, I recharged for Rs 50 and now it says I have minimal balance. Rs 30 and Rs 50 are being deducted for Java games downloading and renewal of some crap. I was refunded once after my first complaint via mail. But the rest of the charges are not even being attended, I did report them.

It could have been a mistake once, but more than four times couldn't be a mistake. I would like to know what is the exact problem. If this seem to be some error with programming I would like to offer my extended support to look at the code and fix it. Because no stupid would write a code to deduct everytime. Even if it is so, when the first time you addressed the issue, you could fixed the code to just not deduct any amount for Java game crap, because it's not just me who has the issue, there are tons of people. I find it to be a cunning plan to rob.

Think of this, every few days a pick pocket robs Rs 30 from you. What would you do, write emails, call police customer care (that to spending more of your money)? Wouldn't you slap him hard the first time so that he never thinks of robbing? I would.

i have nothing download per charges for rs 99 return my money [protected]

Web browsing charges and java game download charges
My mobile no is [protected] (airtel) and i have two complaints
1. i have activated 2 GB usage for 30 days on my phone at Rs. 98/- but still whenever i browse any website through my mobile browser i always get a message from airtel saying thank for using airtel and some rupees have been deducted from your balance for browsing, what is happening i don't understand. I always loosing my money.

2 Without any action i have received this msg with deduction in my account with the ammount Msg "Thanks for downloading Java Game from Airtel. You have been charged Rs 35. Latest games http://gclub.in browsing @ 10p/10kb " what the hell is going on even though i havent downloaded anything like that, i want my money back.
Please Revert Back on [protected]@yahoo.co.in
Waiting for your positive reply.

want to know about the call details of november 2009

dear sir... i want the call recived list of my number... in order to get it wat do i hv to do???

i want to see my incoming and out going call in novebre month 2009

i need my call records and msgss of two months( ie: jan and feb) on my e-mail ID plz provid me as much as little time. i need that very soon.

hi i need my call records for the month of April 2011.
My mobile no would be [protected].send to this id boo.[protected]@gmail.com

i need my call records and msgss of two months( ie: jan and feb) on my e-mail ID plz provid me as much as little time. i need that very soon i am waiting


[protected]@yahoo.co.in my no;[protected]

hi i need my call records for the month of June 2012.
My mobile no would be [protected].send to this id mother.[protected]@gmail.com

Hi AIRTEL,

I have purchased a SIMTEL company phone with dual sim and dual IMEI numbers. on 12.11.09 I received the message that my IMEI number is not valid and I have to get new IMEI by paying Rs 199.

I am using in dual sim. One Airtel, sencond sim in Reliance. But Currently My airtel sim not working in my samtel handset. But reliance sim working. what is the reason.


I am check in imei number in my mobile (*#06#). My Imei number is: [protected].

Other one reliance network this same imei number is called for valid. but, your network (Airtel) only call Not valid Imei number.

I am cheak in online imei... website name: www.numberingplans.com for in following details i will see there...

Information on IMEI [protected]


Type Allocation Holder Sigmatel-FXD
Mobile Equipment Type Sigmatel-FXD T33i
GSM Implementation Phase 2/2+
IMEI Validity Assessment



>|<

Very likely


Information on range assignment


Est. Date of Range Issuance Around Q4 2008
Reporting Body British Approvals Board of Telecommunications (BABT)
Primary Market Europe
Legal Basis for Allocation EU R&TTE Directive


Information on number format


Full IMEI Presentation[protected]
Reporting Body Identifier 35
Type Allocation Code 35218203
Serial Number 775504
Check Digit 8


So Your network database wrong..

You are clear in your Problems...


First You are allow in my handset in airtel network...

My Full deatils...


Name: D.THIRUGNANSAMBANDAMOORTHY
ADDRESS: No.1/80, Middle Street,
Perugamani, Trichy. Tamil Nadu.
Contact No. [protected]
(this number not working in my hand set)

So, Please Call this Number [protected] (reliance No).


I am Purchased In Airtel Digital Set up box ( My id Number is: [protected]).

This is Same Airtel cell Number i will registraed in purchase Airtel Digital Set up box .Corrently your network Not working in my handset. So, I am very sad and colopsed.

So, clear in my compliants....

Please...


Thanking You,

Thirugnanasambandamoorthy.

I am facing the same problem. I also have a MotoRazr V8 phone and it stopped working earlier today. I have temporarily shifted to another handset but I am not sure how to resovle this issue. When I contacted the Airtel Nodal Officer they gave me the IMEI number seen by them, and it had the first digit as zero. It looked as though the handset was corrupting the IMEI number being transmitted. However, when I press *#06#, the number displayed is valid. I spoke to a Motorola dealer about this but he didnt understand my problem and asked me to contact Airtel again.
Whether it is a problem with Airtel or Motorola, finally it is we consumers who always suffer. I have been working on this for the last 2 weeks and I have got fed up

AirTel Cell Phone — Unnessassary SMS not stoping

Sir,
My phone number is [protected], I have received unnessassary SMS, and loase of my money by this SMS, last two times I am complaints to Customer service and that time rectify this problem, but same problem this is third time, please stop any type of SMS i dont like. (austorlogy, jokes, helth suggestion etc.)

There is no mistake of airtel in this case, Either you or someone from ur family is subscribing for these value-added-services. Make sure that your phone is not being used by anyone and see the results after one month.
i am neither an employee of airtel nor i m in telecommunication line, i m just common customer of airtel and i am using their services since last many years. Airtel is best.

I am not able to call 12144 from my lapu sim i have register complaint in airtel care through another lapu sim they said it will start within 2 days but it is not working my no[protected]

AirTel — airtel gprs not working

Airtel gprs is not working properly for the last 15 days. i registered a complaint 12 days back my complain number is[protected] but still am facing the same problem. i registered my complain on 24th dec 2007 they said it will be solved withing 4 days again after 4 days i contacted airtel they said it will be solved in 2 days... Again on 31st dec 2007 i contacted airtel the said gprs will work proprly from 3rd january 2008.

my gprs is still not working am still facing the same problem .
calls to customer care executive has been blocked by airtel. i am really fade up ...
please help ...

Airtel-GPRS — wap not working

well i recieved a msg. from airtel that my GPRS has been activated but when i tried to use it, it either said that requested objects not found or there is too crowd in the port...
so i request u to take necessary actions as quickly as possible, ...

GPRS AIRTEL — AIRTEL GPRS NOT WORKING

My Phone No. is [protected], GPRS is not getting activated after repeated request on phone. No one is giving manual setting and trying to get GPRS operational.

AirtelGprs — Gprs not work

Dear Sir,

I would like to inform you that i have activate GPRS on my mobile no. [protected] but GPRS not working & only web page opening in Mobile set, I have complain many time to customer care executive but he has ignore and told me the services have already activated on your mobile and then after the customer care service close on my no. This is not happening 1st time, this is a big networking services in India, I am very hopeless for behaviour of customer care executive. cc not response my no.I have a lot of problem for disconnect my gprs when i active gprs so sow on my N-6300 mobile "Packet data connection not abaviable.

Please, activate GPRS services on my mobile no for using GPRS services on PC

Airtel — Airtel is not working in Sony Ericcson phones

From yesterday, most of the sony ericsson phones were not working with airtel, customer care response was also not good and accurate reg. this problem.However in SE service center, they said that the Airtel changed the frequency of signal that was the cause to this problem.
i request airtel and sony ericcson to rectify the problem we SE users are facing...

Airtel is not working in Sony Ericcson phones:
From yesterday, most of the sony ericsson phones were not working with airtel, customer care response was also not good and accurate reg. this problem.However in SE service center, they said that the Airtel changed the frequency of signal that was the cause to this problem.
i request airtel and sony ericcson to rectify the problem we SE users are facing...

This the mail i wrote to the nodal officer of airtel.
Yet After 7 days of that they are not able to resolve the problem



Sir/Madam,

I am having tremendous trouble with my airtel GPRS connection and much more so with the customer service .
I am pained to say that in over 20-30 calls with them they have not been able to help me even a bit.

I shifted to a new phone sometime in Dec and got the Mobile Office Settings by calling your call center while I was on roaming.
My GPRS / Mobile Office works perfectly fine when I am not in the karnataka Network but never works within Karnataka.

I registered a complaint regarding the same by calling up your help desk. You will find the complain number attache to my phone number in your data base.
In case you cannot these are the two Complaint IDs I have
19696834
19650567

I have tried everything possible to get a resolution to the issue but to no avail.

1. I have visted your Indirangar Customer care center where they changed my SIM Card twice but it still doesnt work.
2. I have been made to visit your Customer Care center on Bannerghatta Road . Here too they were unable to address the issue.
3. When a different SIM was put in my phone the GPRS works perfectly well ruling out any phone problem
4. When my SIM is inserted into a differnt phone the GPRS does not work point to a problem with my connection.
5. On frequent visits to other states i have found that my GPRS works perfectly in Maharashtra, Delhi, Rajasthan etc.

Customer care keep promising me that they will get back to me within 24 hours but its not happened for close to two months now.
My calls to to your GPRS care line keep getting disconnected and there is absolutelty no way of getting in touch with reps who kep promising action.


I have spoken to a lot representatives and experts but to no avail. This lack of customer care is shocking from a company like yourself.
My connection is a corporate connection and my corporate administrator too points me to the customer care.

Please resolve the same as soon as possible.


Regards,

Ram Rao

Sony Ericsson — Gprs not work

Hi,

I bought Sony ericsson J108i model. Initially they said Gprs facility working fine in this model in 2G and 3G. But, now i am not able to download even a single content from any site. i have changed many sim's even though i am having the same issue. I complaint against Sony ericsson support team they were not properly respond to me for my problem. Its one of the worst product. i never ever been facing any other models, even china model and corean model also working fine. Sony ericsson product totally waste.

Regards,

Sasi

Airtel — Asking for IMEI

It is ridiculous for Airtel to ask for my IMEI and even threatened me to stop the services from the 25th November 2009 as per Government directives.

My mobile phone is a NOKIA 1202 and the required IMEI is already there and I do not understand how AIRTEL issued such statements that I should buy a new phone.

Is Airtel channelling some mobile phones company for this purpose ? Or are they connected with the sales of mobile phone ?

Please reply and in case no reply is forthcoming the matter will be taken up through RTI, for issuing such threats.

I am asking NOKIA also to challenge this because it will affect the sales of their products.

I also received the same SMS on my Nokia 1209.

I am using rage mobile which has got dual sim option, when i purchased the mobile, i only purchased rage because out of all the china made mobiles it was the only on which was offering me an IMEI number and one year warranty. But nowadays Airtel is continuously disturbing me asking for getting my IMEI number validated.

My sim 1 is Idea: Which has not disturbed me till now,
My sim 2 is Airtel: disturbing me by sending messages

I called up the validating centre in my city he told me that i will be charged Rs 299 for this.
Then i checked it online and found out that Vodafone is charging much less for validating the IMEI no. Rs 199.

Where lies the problem ? (Is it with rage/ Airtel)?

I purchased my phone, Motorola Rokr Z6 from Radio centre Alleppey about 2 yrs before.im using airtel sim in it.from last few weeks i'm recieving messsages from airtel that my phone does not have a valid IMEI number.i talked with the shop owner from i brought my phone, he sats that he don't know about what had happenned.Then i talked with customer care airtel and the gave me the format to get the nearest shop where i can validate it.when i called these shop located at Kottayam, they say that even they don't know how to validate it or they know any place where it is done.As per the message the phone will not operate in any network after November 30th 2009.Tell me what should i do..im ready to pay Rs 199 which they say for validating, but nobody knows where it is done.i don't want to lose my precious phone.
kindly look into this seriously...

Sir,

My mobile No. is [protected] and I am receiving msg. from you that my mobile IMEI no.is invalid and to change IMEI no by paying Rs.199/-. In this respect I wish to inform that I have purchased FLY co.mobile model SL 500i with a valid IMEI bearing the number[protected]number can see on reverse side of mobile) and B.No.TN/01122/00001/5131 dated[protected] from The Mobile Store, Ambathur, chennai. I also confirmed with my mobile store that my IMEI number is valid one. Hence I request you please arrange to rectify your database by replacing my correct/valid IMEI number and provide me undisturbed services.
Thanking you,
N.Madhusekar,
[protected]

It seems Operators are not updating there IMEI Data base on regular basis. A set which has been verfied with VALID IMEI in UAE is being verified INVALID in India.

Most of the problem is on part of operators and not manufacturer.

Just sue the operator through Consumer council, in case of disconnection. If IMEI is invalid, manufacturer will have to compensate you and if Operator verifies it to be wrong, they will be in problem.

Don't worry, operators will not disconnect the phone. Its just they want to sell their operator logo handset to you.

Do Airtel give me new mobile for free if I am using China mobile ?

It has valid IMEI number but, this people are sending constant messages.

And it is also news that they are charging some fees to get IMEI number.

This shows that they are beggars searching for ways to dube over money.

i Have my emi no [protected] Then how can you stop my mobile .

I have been using MOTOROKR Z6 for the past 2 and an half year
from the past 10 days i have been receiviig msgs from Airtel that my mobile has got an invalid IMEI number
today mrng my sim got unregistered and i got into big trouble without my mobile
please give me some suggestions to get rid of this as soon as possible

sir,
regards,
my friend mr gyan prakash verma a resident of fatehpur, uttar pradesh went bangalore and purchaed an airtel sim whose number is [protected], he submit all documents (related to uttar pradesh)as well as the xerox of the hotel receipt in which he was staying to the shopkeeper, who's shop is near bangalore railway station but after few days the outgoing call are barred and now the incoming call are also barred .kindly let me know that what documents he has to submit so that his number start working, for your this kind help we ll be obliged.

your's truly
saurabh srivastava
flight engineer
international airlines

Sir
I have been watching Air tel Tv since last year but now for the past two months I am unable to receive signal.When I checked the the signal strength their an icon like a Lock in between the two signal strength and signal quality bars.Pls consider my case and let me know what I have to do.
G.Ravi Chandran
Customer ID: [protected].

customer care service,
i had one airtel sim thats allready showing sim regisration failed.but its still has validity.i dont know why its showing like this.now iam been in dubai.i didnt use my sim 1 years ago.but validity till 2011.kindly reactivate my sim, , , , , pls...my number is[protected].i am going to my own contry..

contact customer care... dial the number go for billing section and contact there.
internally they are same

I had recharged wid 89 rs gprs & it was nt working for 2 days dn i activated a 3rs plan dn i got bt i used it at nite which says 2gb bt only got 250mb whn i cl customer service it says thanx for calin plz airtel look into the mater my no. Is [protected] thanx

Airtel Prepaid — Problem in GPRS night plan

I have activated gprs night plan.where as per plan i should get 100mb data in day(8.01am-12pm) and 2gb data in remaining time ie night but even if i use gprs in night time as per plan the data amount used deducts from day time balance only.I called customer care several times but they are not ready to help in any way . custemer executive says it deduct from night data usage only and not ready to listen anything.

This problem is with everyone using this plan. This is a fishy plan by Airtel to cheat peoples.

Night usage is deducted from day quota

Airtel — PROBLEM IN USING THE RC89 GPRS SERVICE

My issue is as follow:
On 7th Dec 2009 I received the SMS from AZ-Promo the SMS was "GPRS on RC89. Recharge to enjoy 100 MB 30 days (between 8am-11.59pm) and 2GB 30 days (12midnight-8am). After free usage download charges on gprs [protected]@30p 50KB".

On 9th Dec 2009 I recharged with the voucher 89 to availing the GPRS service and started using it. For this I got the 102 Rs INR for 100 MB usage in between ( 8am-11.59pm).

Complain: When I use the GPRS before 8 am and after 12 midnight then the amount is detected from the 100MB day usage balance. When i tried to contact customer care then i am not able.

that means we are not getting the 2 GB free for night use. it is absolutely fraud with the Customers.

My issue is as follow:

On 7th Dec 2009 I received the SMS from AZ-Promo the SMS was ¿GPRS on RC89. Recharge to enjoy 100 MB 30 days (between 8am-11.59pm) and 2GB 30 days (12midnight-8am). After free usage download charges on gprs [protected]@30p 50KB¿.



On 9th Dec 2009 I recharged with the voucher 89 to availing the GPRS service and started using it. For this I got the 102 Rs INR for 100 MB usage in between ( 8am-11.59pm).



Problem is that when I tried to use it before 8 AM then also the amount is detected from the day usages balance means from the 100 MB usages. Regarding this I called the your customer care number and logged the complain.

But did not get any response till now.

Is anybody using this type of problem?

Please find my complaint to Airtel below.
Sir,
I have been using Airtel mobile [protected] ( Prepaid) for the past 8years. 3 months back I received an sms regarding GPRS offer stating that on easy recharge with Rs.98 I can get 100mb free per month. I recharged with Rs98 and started using GPRS. Later on another offer introduced stating that 100mb per month free between 8.00 am to 11.55pm and 2gb free between 12.00am to 8.00am. I recharged with Rs 98 and two separate accounts were provided for checking the data usage. That is *123*10# for checking the day time browsing within 100mb and *125*4# for checking the Night time in 2gb free browsing. I made several clarifications from your customer care office executives with regard to this and I was made to understand that the above offer is not having any terms and conditions. And the data reduction will be on the respective individual accounts based on the time of browsing.

While this is so I found that for the browsing done by me between 12am to 8am, data usage was also reduced from the day time account namely 100mb free account also apart from the data amount shown in the 2gb free night account. Some times it was correctly deducted from the 2gb data account but several times it was also deducted from the 100mb main account.

I made several complaints to your customer care executives starting from 19.11.2009 onwards and none of them had given any solution to my grievance. Infact, nearly 180mb was deducted from my 100mb free account which I recharged regularly every month. One of your customer care executives admitted that there was some system fault and they have received number of similar complaints form other customers also and once it was rectified from the wrong data deducted from 100mb will be reduced and asked me to wait for 3days to 5 days time.,

I waited patiently for 4 to 5 days. Thereafter your customer care executives when contacted stated that there is no fault on their side and they can’t help me fro restoring the wrong deducted data to my account. I was little surprised with the response and asked them to find out the solution and rectify the issue.

When the said problem was not yet solved another problem arrived in front of me. On 6.12.2009, about Rs.250 was deducted from my account and my balance was reduced from Rs.250 and add to Rs.0.08/ I immediately called your customer care executive and they promised me to solve the problem. From 8.12.2009 onwards I have been waiting for my problem to be solved. Till date no solution. In fact on last Sunday, your customer care people called and informed me that their system not yet updated and requested me to wait for another 3 days time. Again I contacted on Friday I was asked to wait till 21.12.2009.

From 06.12.2009 I have not recharged my mobile and hence I was not able make any out going call expecting further confusion from your side suppose If I recharge. I am totally disappointed with your attitude in solving the customer’s problem. So I request you to take immediate action in this issue and restore my GPRS data which was wrongly deducted and the amount of Rs.250/ which was deducted without having any reason.

I have complete screen shots taken from my N73 mobile to show how the data was wrongly deducted from my main account of 100mb instead of 2gb free account for the browsing between 12am to 8 am. If necessary I will send it. I think hope your understand the issue and problem in detai8eld manner and any further clarification not required,

So, I request you to take immediate action in this matter.


Thanking you


Yours sincerely
C.P.Palanichamy

This is true. Same thing is happening with me. My mobile number is [protected]

sorry sir,
We at airtel have a policy of not refunding any money because if we do so we will be flooded with similar requests from other customers too. I hope that you will understand our position.
Abhijeet Kumar Gupta
Airtel Customer Satisfaction Online Team

Hello I have exactly same problem on MO 95 plan. Whlile using the service in night Morning balance was deducted . Next night whole 100 mb went at 4.30a.m.Then I was further robbed by you as Rs140 were deducted from normal balance.
You know, what actually is more amature on your part:
1. You blocked 121 on my no. Jurst after this issue(its still blocked) I had to find other way to contact them. When I did they told me i should recharge again with Rs95
2. Called nodal officer 3 times. Every time told, I will get call in 6hrs never got it. I have written them many emails nd never gt any response in 24 hrs. After 10 days they responded with that they will refund back Rs 95 but never did.
I am aitel user for 4yrs now. I[censored] plan to keep troubling customer like the way ur doing now, I will have to
Hello I have exactly same problem on MO 95 plan. Whlile using the service in night Morning balance was deducted . Next night whole 100 mb went at 4.30a.m.Then I was further robbed by you as Rs140 were deducted from normal balance.
You know, what actually is more amature on your part:
1. You blocked 121 on my no. Just after this issue(its still blocked) I had to find other way to contact them. When I did they told me i should recharge again with Rs95
2. Called nodal officer 3 times. Every time told, I will get call in 6hrs never got it. I have written them many emails nd never gt any response in 24 hrs. After 10 days they responded with that they will refund back Rs 95 but never did.
I am airtel user for 4yrs now. I[censored] plan to keep troubling customer like the way ur doing now, I will have to SHIFT TO SOME OTHER SERVICE PROVIDER if you dont solve the problem after wasting So much of my time.

[protected]

Airtel — GPRS-Mobile Office Wrong Data Deduction- 100 mb and 2gb

Sir,
I have been using Airtel mobile [protected] ( Prepaid) for the past 8years. 3 months back I received an sms regarding GPRS offer stating that on easy recharge with Rs.98 I can get 100mb free per month. I recharged with Rs98 and started using GPRS. Later on another offer introduced stating that 100mb per month free between 8.00 am to 11.55pm and 2gb free between 12.00am to 8.00am. I recharged with Rs 98 and two separate accounts were provided for checking the data usage. That is *123*10# for checking the day time browsing within 100mb and *125*4# for checking the Night time in 2gb free browsing. I made several clarifications from your customer care office executives with regard to this and I was made to understand that the above offer is not having any terms and conditions. And the data reduction will be on the respective individual accounts based on the time of browsing.

While this is so I found that for the browsing done by me between 12am to 8am, data usage was also reduced from the day time account namely 100mb free account also apart from the data amount shown in the 2gb free night account. Some times it was correctly deducted from the 2gb data account but several times it was also deducted from the 100mb main account.

I made several complaints to your customer care executives starting from 19.11.2009 onwards and none of them had given any solution to my grievance. Infact, nearly 180mb was deducted from my 100mb free account which I recharged regularly every month. One of your customer care executives admitted that there was some system fault and they have received number of similar complaints form other customers also and once it was rectified from the wrong data deducted from 100mb will be reduced and asked me to wait for 3days to 5 days time.,

I waited patiently for 4 to 5 days. Thereafter your customer care executives when contacted stated that there is no fault on their side and they can’t help me fro restoring the wrong deducted data to my account. I was little surprised with the response and asked them to find out the solution and rectify the issue.

When the said problem was not yet solved another problem arrived in front of me. On 6.12.2009, about Rs.250 was deducted from my account and my balance was reduced from Rs.250 and add to Rs.0.08/ I immediately called your customer care executive and they promised me to solve the problem. From 8.12.2009 onwards I have been waiting for my problem to be solved. Till date no solution. In fact on last Sunday, your customer care people called and informed me that their system not yet updated and requested me to wait for another 3 days time. Again I contacted on Friday I was asked to wait till 21.12.2009.

From 06.12.2009 I have not recharged my mobile and hence I was not able make any out going call expecting further confusion from your side suppose If I recharge. I am totally disappointed with your attitude in solving the customer’s problem. So I request you to take immediate action in this issue and restore my GPRS data which was wrongly deducted and the amount of Rs.250/ which was deducted without having any reason.

I have complete screen shots taken from my N73 mobile to show how the data was wrongly deducted from my main account of 100mb instead of 2gb free account for the browsing between 12am to 8 am. If necessary I will send it. I think hope your understand the issue and problem in detai8eld manner and any further clarification not required,

So, I request you to take immediate action in this matter.


Thanking you


Yours sincerely
C.P.Palanichamy

Dear Mr. Abhijeet Kumar Gupta. How can you say ilke that. then what for customer care is being there. That means you are admitting your mistakes but not giving back the amount to the customer means I dont understand your so called policy. If we 5the customers never asked you to give us any offer. For the sack of promoting your business you are offering. But when you are committing mistakes, you have to rectify it at any cost. you hand abandon the customer by washing your hands. If you are expecting complaints to be flooded in that is not our mistakes form the customers. That is your fault in providing bad service. Hope you understand.

With regards
c.p.palanichamy

guys, , if they dont have the solution change the card.. idea n vodafone have the best services..they dont rob the customers of money.. i really had the bad experiences with the airtel.. they should b ranked no 1 in customer dissatisfying..i m serios..they dont provied solutions, but EXCUSES.

hi im in nashik for ditelas 89/Rs gprs plan,

my complain is that i made a call to kolkatta to at 12:30 an had a talk for 26 mins and my balance reduce by 43 rupees where as generally my balance should reduce by on 50 paise per min... but always my balance is reduce or cut by 50 paisse per min only so y this?????//

Dear
C.P.Palanichamy is yor problem has been resilve

Dear

C.P.Palanichamy is your problem has been resolve