Airtel Complaints & Reviews

I am satyendra bearing no [protected] andhra sim. While I am in roaming in Pondicherry I am unable to call customercare number of andhra.

Then Why Big AD 121 is given ?????????????????

Are you fooling people!!!!!!

Please correct this.

Regards,
Satyendra
m.[protected]@gmail.com

Might be that was the bloodiest mistake ever in my life when I decided to purchase Airtel digital TV as a gift to my family. It happened exactly one year before. Literally I never felt such type of poor customer care. We really facing problem from them of no response. And now I fed up. I totally lost my patience now. That’s why I am approaching this way. This is not happening all of sudden. Actually we are renovating our house and doing construction for the first floor. Our workman / labor are facing some problem with the dish antenna and they people have disturbed the direction of the antenna. Now we planned to shift the antenna to other place on same floor. For that, we (me & my wife) are trying from 7th of December regularly to the customer care of Airtel DTH (no.[protected] & 12150). Every time we faced the computerized system and after so many buttons we are able to connect the technical or customer care representative. All the time we received same response from them i.e. “We’ll see the matter and trying to resolve the problem. We are booking engineers time slot for you and the engineers are coming to your residence within this and this time. They will call you before coming, so make sure your presence at home.” But till date we neither receive any phone call from the airtel staff nor any engineer at home. They booked at-least 3 complaints of mine. Every time same response. First time my complaint was booked with the complaint no. 158335 on 07.125.09 and with the assurance to resolve the problem any how before 6.29 pm of 08.12.09, but still no response. We again contact to customer care they again booked my new complaint with no.1592314 on 09.12.09 and time slot was given this time is 3 - 4 pm of 09.12.09 and assurance to resolve the problem before 6.19 pm of 10.12.09. On 9th up to 6 pm after getting no response from them I went to the local service center of my city. There I met a co-operative fellow he listened my problem and he himself contacted to the customer care. He again got the same response and got a new complaint no. along with new time slot. This time the complaint no. is 1595017 and the time slot is 9-10 am of 10.12.09. But the result is same, no response. Mean while I have lost my cell phone with the registered no. I already informed to the customer care executives and given my all the contact nos. for any communication. On 10th after waiting for a long time we contact to the customer care again for so many times. At the last at 5.30 pm I got one direct no of Mr. Vinay Sahu ji ([protected]) to contact. He divert me to another no. of Mr. Uday bhai ([protected]) after two three communication finally he gave me a new time slot for the same day and assured that the problem will be resolved before 8.0 pm. But sir, no response again from any engineer. After waiting up to 8 we again contact to mr Uday, this time he gave me the direct no of an engineer Mr Rajesh ([protected]). He told me to wait up 9.30 pm. And trust me we waited till 10 pm and again try to contact to all above nos. After a long time I got Mr Uday and he told me to wait up to 8.0 am of 11.12.09. Still it is 10.30 and still it is no response.
I don’t know who will receive this complaint, but please sir now I am totally fed up and request you to please dis-connect my connection and adjust my balance to my prepaid mobile connection at the earliest.
Literally I don’t want to thanks in anticipation.
Please note my contact no. for any other clarification i.e. [protected]

regarding network problem is govind puri area near kalkaji . . i m facing this problem from last 2years . but there is no solutions till date . i talk to Network team nd customer care the told me so many time sir are network team are work there . and they also told me i send network team person to your house for survey . the also came to my house 2 times. They told me there is no work going on . i give u all my complaint no. to u 15566846 date 13/02/2008 ,
[protected] date 30/10/2008 nd now my new complaint no is 29802304 date 07/12/2009 . in between this i complaint regular but i don't have complaint . In my family we are using 4 airtel connection all r postpaid we are facing same problem in all the number . and my friends nd realetive also using airtel they also face this problem. Ialso provide u 1 my relative no. [protected] . any thing u want to confirm i m providing you my mobile no [protected]. . i tell that person name how vist my house from network team HARISH . I REQUEST YOU PLS TAKE GOOD ND STRICK ACTION AGINST AIRTEL , AIRTEL NETWORK TEAM ND CUSTOMER CARE . Who are giving fake information to to customer .

Iam Poonkuzhalie from chennai and I was employed in satyam bangalore as a trainee. When in bangalore I took a mobile post paid connection from a dealer who used to visit satyam campus regularly.
I was using that number for a year and every month i used to pay my bill on date without any pending.
When the crisis happened to satyam we were all thrown out of the company and had to return home without jobs...due to all this mishap i was not able to pay my postpaid bill for 5 months which iam no more using...The balance is now around 3500.
Iam jobless now and it is impossible to do the payment now.
Now what the people from Airtel Dealer do is, They have traced all my bill and daily keep calling the numbers in bill and threatened my friends and collegues that if the payment is not made then we will take a police action....I have said then several time that Iam ready to face any legal note rather than calling my peers and doing such non-sense activities....
Once they called my senior manager and they created a hell a lot of problem to me ....
what can be done in this case....

Hello my no is [protected] Tamilnadu Circle ...I have recharged Rs 245 actually 3 months validity plan for diwali the offer is for 6 month validity…
10paise to airtel mobiles and 50 paise to other network..
Recently my friend accidentally recharged Rs 22 Freedom plan scheme to my number.. Recharged Details date : 10/12/09 time 6.22pm transid[protected]
After that my call rating is set to one paisa to airtel nt and 0.12 paisa for other network ..
I have complaint to costumer care they said that no retain the 245/- 6month valid it as been lost…. I[censored] want to retain that scheme means again recharge 245 but its valid for 3 months only…. Now I need to stay back with my previous state 245/- 6 months validity …. For this problem where can I find the solution …..????? my email id [protected]@yahoo.com...

DTH service No. STB ID-[protected]
VC No. [protected]
S/N- CPE00024H[protected]
Customer ID- [protected]

No display of DTH Showing Technical problem from 09.12.2009. Kindly rectify the above problem and resume the DTH Services on early basis.

Airtel is deducting DAY GPRS balance when i uses GPRS at night time (12:00 AM to 8:00 AM). Till now i have use only 302 MB of my night balance, but what is wrong with their counter that when i uses gprs during night time my night gprs balance used also increases and simultaneously my DAY GPRS balance left also gets reduced.

I had lodged a complain with Service Request number [protected] in this concern for my number [protected], but for this one of airtel guy called and told that night 2 GB is for only downloading, if i will do browsing then the balance will be deducted from DAY GPRS balance or will charged from my main balance. These airtel ppl always cheats in this way.

We had airtel broadband connection with ph no. as[protected] at Greater Noida, U.P.. Recently we shifted to Janakpuri, New Delhi on 07-Nov-09 and we logged complaint with airtel customer care for transfer of connection request on 06-Nov-09 vide service request no[protected]. After logging complaint, nobody from airtel came for disconnection at Greater Noida. We ourself disconnected the line and again requested with customer care for the activation of the same at New Delhi. We are constantly making calls to customer care requesting them to send executive at our place for activation but nobody is coming. It has been more than a month following up with them but there is no response. After speaking to the manager named Sachin on his landline no.[protected] so many times also, no body is coming. Upon discussion with Sachin, he said your timings are odd so we cannot send anybody. We all are working members and can be available only by 7.30 p.m.. We said atleast you can take this as an exceptional case as this has been pending for so long without attending. The big telecom service provider, AIRTEL, can send executives at even 9 or 10 in the evening, had this been a new connection case. But ours is a transfer, which is cost free, these people are creating unnecessary trouble for us. Request you to pls intervene and help us.
kavitha (daughter of connection owner, Mr. R. Suresh)-[protected]

As airtel has provided their new internet on phone service for just 96 rs, there was also a test run recharge for 13 rs 3 days pack, so, as it was airtel and i wanted to know was it a cheating and i recharged for rs 13, on 9th dec 09 1.05. they asked for 24 hrs for activation. i waited 24hrs and i called customer care after that for enquiry of the activation of the service, they told me that it'll take a working day more, and i asked what a service this is, as no other networks are asking this much time for activations of services, the customer care executive lady, changed the tone of her voice and asked me harshly to call their gprs service and complaint if anything exist. Is there no value for my mone, Do i have to pay and also wait till they feel like, its time. ???

please take necessay actions for there irresponsible activities.

Sir iam from vellore iam having a mobile number [protected] and [protected] from airtel i was using it as postpaid number for more than 5 yrs and later i have converted to prepaid due some personel problem i have not used my phone for past 3 to 5 months i had a baalnce of 120 to 150 rupees when i checked now the company has activated some alerts where they have charged and deducted my balance this is the worst part when asked the customer care they are saying that we have made a request this the fraud happening airtel kindly customers from airtel please check the alerts which the company is activating witout any information to the consumers

Unfortunately, I had purchased a Airtel DTH few months back. From the day I purchased it I have go through various problems while recharging, thre are different technical problems etc. Today I am very much frustrated with this piece of a scrap. I have taken the connection mainly to watch Cricket matches. There was some technical problem for which I missed few matches of IPL 2009, then I missed first 3 matches of 20-20 WC 2009 due to some server problem of Airtel. For the same reason, though I had recharged it takes 3 days to activate my account. Today I missed Ind-Sri Lanka T-20 match for some unknown problem in my set top box.
Whenever I had called Customer Care, The solution is to wait for few hours/days. i HAD NOT MENTIONED MANY OTHER INCIDENTS.
PLEASE TELL ME IF SOMEBODY IS HUNGRY TODAY & IF YOU PROVIDE HIM FOOD AFTER 2-3 DAYS,WHATS THE POINT IN IT????????
The same is my problem. With the technical team & Customer Care executive, you are solving some recurring problem & I have to listen Radio Commentary & watch highlights in Internet.
I am requesting you to discontinue the service & kindly arrange to take THE PIECE OF THE SCRAP(SO CALLED AIRTEL SET TOP BOX & ANTENNA)

Abhisekh Hazra
Airtel DTH Customer ID-[protected]

The incident happened in airtel gallery which is located in ghatkopar east. I was der and one of my cousin had a broken sim card which she wanted to replace it and she was asked to get the documents, which she had brought along wth her but an executive(seemed a junior) talked to her rudely and asked her to get other documents which was not required for a new sim. Then a senior also joined him, who has an award presented by airtel for some achievement which is on the wall of the gallery, and he also seemed to be the senior but didnt have the sense to talk to a girl and i joined the arguement as she was a cousin but der was no proper response or guilt in both of them for talking in an unethical manner. They also rejected the change of sim card, whereas the requirements and documents were all present there with the girl. Just because of the rift and maybe the ego they rejected to give her a new sim card.
I would like to know what should i do to take proper action against them.
I owe two airtel cards, a prepaid and a pospaid(which was mentioned to them). So they should be consider me and my cousin as their primary customer.
Please take action against them or suggest me some way.

Recharged through dealer but balance not yet credited

Hi

I logged a compliant in airtel customer care for billing beyond the usage ect. For the mobile number[protected] every month Rs 30 had been charged against SMS which was not used ) I was given assurance that they will pass a waver against that but it did not happen. (they passed waver of Rs.250 after I sent mail for deactivation )

I sent mail for deactivation of the mobile number[protected] on 3rd sep 09 (billing period was 20th to 19th every month )but still bills was keep on coming (till 21st of November) I called up airtel customer care and informed about this couple of time to customer care executives in the month of September and October it did not get resolved, finally on 29th oct 09 spoke to Mr. Manjunath manager customer care and updated him, even after that I received bill for the same on 26th November 09, again I called airtel customer care and updated complete issue to another manager he assured me that waver will be passed for 2 months ie., oct 09 Rs.252.59 and nov 09 Rs.108 without fail since there is a mishap from earlier executives who handled it.

As a follow-up on 9th Dec 2009 I called up airtel customer care and spoke to Mr. Jitendra I found out that they are not passing any waver since there back end team said that waver has been passed on September month itself( referring to Rs.250 passed on September) and asked to send detail mail since he cannot help on this.

Kindly request you to pass Waver of Rs 360.59 = Rs 252.59 (Oct month bill )+ Rs 108 (Nov month bill)

Question :-

1. How can SMS being sent and charged Rs.30 when it was not in use ?
2. How can waver passed in September month for October and November month ?

Sir,
I am an user of airtel prepaid connection.My cell number is [protected].Last day I made a call to company custemer care number for submit my complain regarding to cradit my balance by fake.but thay answer me that we try to give your balance back(complain number at airtel [protected]),but now they do not giveing me any stisfy answer.They try to make me understand that I choosen the bollywod fusion facility.but,I still not interasted in there facility or in other word I did not choosen that.They blame me that I telling lie .Now I am disappointed from airtel plz solve my promblem.......

Sir,
I'm amrita from Nagothane,Maharastra. I've recharge my airtel prepaid connection for Reduced STD call rate from local dealer. The dealer has talked to customer care & informed me about the tariff voucher of Rs 50 & recharged it on 30th Nov 2009 at 04:19 PM . I,ve got the message of success full recharge (Trans ID :[protected]. But the scheme had not been activated & the call rate reduced are 1.5 Rs for STD & 1 Rs for local call .so i contact to customer care executive & describe my problem .He informed me that the tariff activated on ur mobile is for ISD call & the call rates are deducted as per that scheme & 50 Rs voucher is not for reduced STD call rate.
But when I contacted to other customer care care executive he/she informed me that 50 rs tarriff scheme is earlier for reduced STD call rates & still running .This information is confirmed from Other local dealers .So i've filled a complaint in Airtel (Complaint No.[protected] . They had taken my complaint & check the data.But the Executives themselves dont have the proper information regarding various tariff voucher. The customer get the message regarding starting of various schemes but when it will end ,no information is circulated & the wrost case is lack of knowledge of executives .Why should a customer suffer for their defficiencies. I had given various feedback regarding my complaint on the damand of customer care But it become fruitless. Now pl'z instruct me about the actions so that i can get my money back & no other customer would be a prey of these mobile service provider.

i am using airtel mobile ([protected]) and registered in DND for last 7 month .but still i am getting sales call on same number.today i have got irritate with call from

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

all of above numbers of same company .on one call i have said dont call me.this is wrong number but you can see how many times i have got call from there in same days.
please do the needful.

Regards,
Avinash

Hi,
Place: Bangalore

My Mother had a Airtel Per-Paid service connection with a lifetime validity. She had gone to native place in November. All of a sudden it got de-activated (Incoming & Outgoing barred balance became 0.00) on November 2nd week, before de-activation it had a balance of Rs.383.41. This out of service caused her some hardship. Due to this she had taken an alternate (local mobile number) for emergency purpose.
Once we came back to Bangalore, I went to the Bangalore Bannerghatta Road Airtel head office to launch a complaint with Customer Care (CC). The front office people got me connected to 121 (CC) A person named Rajendran attend my call, I explained the problem I faced he verified for the service information in their CRM, with regrets he accepted the problem, and suspected it was a technical problem, he registered a complaint for the same and told me the problem would be rectified in 48hrs, I immediately received an SMS with complaint reference #[protected].

I waited till 4th December the problem was not resolved, went back to Airtel office, they again got me connected to 121, a Cut Care person Prasant attended, he was so dumb could not even understand the problem, and was least bothered about my concerns I did not proper response, I cut the call and reported the same to the front office person, she again got me connected to 121 different person attended her name was Divya, I again repeated all the above problem to her, she verified my service details accepted the technical problem, she told since the complaint already exists she would update the same (I received with reference new number# [protected] and she would make sure the problem would be resolved by 5th Dec 1:30 Pm. The problem did not get resolved on 5th or 6th.

On 7th December I again went to Airtel Office they got me connected to hotline 121 I suppose. New person attended I explained the issue, and wanted the concern to be escalated immediately, then Neha (floor supervisor) attended and then she escalated to a person called Sreeash (Told he’s the Manager). He again agreed with the concern and told he would personally look into the issue and get it resolved, he again asked for time another day, he took my alternate number and told he would contact me on 8th.

On 8th December till 7:00 Pm in the evening I did not receive any call, I had to go to their office again, Same process same escalation and same stories, this time it was the team lead (Sudeep or sandeep) forgot the name. He again wanted 48hrs to look into it.

I am now annoyed and tired of Airtel’s customer care; this caused me and my mother lots of mental stress and strain, the prepaid service problem still exists.

I want Airtel’s to get my problem resolved. I want my service to be activated and my balance of Rs 383.41 to be refunded. I want appropriate answers for all these trouble caused by Airtel.

Please find my prepaid service details.
SIM Number:[protected] H -2
Prepaid Mobile # [protected]

Complaint Ref I: #[protected]
Ref II #[protected]

Regards,
Kishor Felix.

I am a user of Airtel mobile service -[protected] I have received many messages
from Airtel dt-19.11.2009 & other dts in Nov.2009 asFREE Balance sirf aap ke liye 100 k recharge me Rs90.66 k Balance k saath 1saal tak Local Airtel+STD call 50p/min,SMS 50p& Local Airtel Night 20p/min.Extra Bal 48hrs me
Sender AY-My Offer
We recharged On dtd-25.11.09,For Rs.-100/-at 20:17 but balance was not received in my mobile on Still.Iwas lonched a complain as on dtd-28.11.09 to airtel customer care.

Message centre: [protected]
Sent: 19-Nov-2009
17:16:03
I have Cantact many time on Airtel customer service but but they can not solve this problem


Please do needful

Dear Sir,
I am using Airtel post paid connection for more than a year and for past 8 months I am not receiving my Airtel bills .Inspite of me calling them 10 times they will send a duplicate bill which I dont require. I need my airtel original bill so that I will be able to claim it in my company. This has been convey to the customer care people many times still no action is taken till date.Even for this month the bill is not dispactched .
I request the airtel service providers for provide me the original bills for past 8 months till date. Kindly do the needful.

My number is : ( 080 )[protected]


Thanks,
Jayavel