Airtel Complaints & Reviews

i'm using the airtel landline phone connection for last 6 months, and i put on the one new connection, new connection bill is processed on the date of 20th of the month. first month bill hasbeen processed good. and next month bill is very high value amount of the bill but, usage is low, so, i want the itemised bill is also, but company collection exe. not response the complaint. i have don't pay the amount. now the time airtel company's new collection executive is torture of the payment.

please release to me. thanks

Hi Sir,
On Nov 1 moved to London.So asked the airtel people to cancel my connection.But,I could still see amount 741.22 was auto debitted on 8th december 2009 i dont know for what.Could you please help me out to cancel the phone number [protected] and refund my amount 500 which i paid when i took the connectio.

Thanks,
Vasanth

sir,
i am mitesh karnani.i have a airtel lapu connection [protected]. my sim was rejected due to some reason. pls find reason & solve my problem.muy another airtel number [protected] so pls u contact this number.

I am an IBM India Pvt. Ltd. employee based in bangalore. I purchased a new SIM from Airtel with a Postpaid connection and was told about a package called -149 Gati plan_kk with Airtel advantage pack in which I was supposed to get 200 Min local, 200 SMS's free, and Airtel to Airtel STD @ Rs. 0.50/min. Since Day1 Airtel has activated wrong plans and even after my repeated requests and complaints they have not done anything about it. Since the day of activation 3-4 incorrect plans have been activated and the bill that I have got has been calculated according to all those incorrect plans.

I am not willing to pay my outstandings until the bills are revised and the correct bill plan is activated. Also when the new bill is generated I want an Airtel representative to visit and explain to me the entire itemized bill and how it has been calculated.

This has now gone beyond Airtel's We don't care attitude to a level of Harrasment. I want some serious action to be taken against them.

i m ajit shekhawat from ahmedabad ,i was the your first customer in my aptts and felt proud on dth tv. but now i feieling i made a big mistake by deal with airtel digitel Tv.
since last two days my service was not working and i chrahed is as usal package 155/ i recharge with 200 rs. but still it showing -59 rs.

when i called to customer care and come to know that my plan is for 3 month worht rs. 440, i got shocked .... when i talk in detail found that one month back i got a call and he was asking about my three month package and balance was 700 rs. as per the CC excuative. but there was not enough balance ................... i denied the offer but the customer care office has been freezed the same .....

now sice two days my service are not working and many time call to customer care but getting the same reply .that issue will same shorted out by backend team .....

if with next 6 hours i wll not get the sollution will go to consumer court.

ID [protected] ajit shekhawat

Dear Sir/Madam,

I would like to raise an important issue with Airtel. I have trouble sending SMSes for past two days. When i send a SMS it doesnt get delivered and shows pending in my mobile. For this i tried to contact the Airtel customer Care to lodge a complain but, to my dismay, i found no option to contact an executive to whom i can get assistance with.
When i call 121 and [protected], which is the Customer Care numbers of Airtel, IVR of Airtel gives the following options
"1. To know more about the best offer Press 1, for value added Services press 2, To Know Balance & Validity Press 3, to Recharge Now press 4 and to Repeat Press 0. "

These options will not be helpful to me and doesnt solve my problem. Airtel in its website also has no number that might help its customers to talk directly to any customer care representative to rectify problems.

I request Airtel to kindly look into this issue of " NON AVAILABILITY OF ITS CUSTOMER CARE EXECUTIVES" to its customers.

Thanks and Regards
Shreedhar

hi,
I am really disappointed with the service and the customer care of airtel and this has brought me down to sending a mail to you at [protected]@airtel.com, nodalofficer.[protected]@airtel.com but even that mail was left undelivered.(Mind this email address was given to me by the executives of airtel). Now let me get down to the details:
I had asked for a GPRS activation on this no([protected]-Mumbai circle). and as it is a reliance CUG that only GPRS plan that can be activated on this no. is Rs. 99 rental unlimited GPRS plan and I too had asked for the same but someone of you "Stupid" executives activated a wrong plan because of which I got a GPRS usage of Rs.1965.25 on one bill and somewhere this amount on next month's bill. I have constantly been calling the customer care for last two months and everyday I get the response that "sir our senior is aware of this issue and will call you in next 72 hours and till today this has not been resolved. Also This happened not only with this bill but next month's bill as well. Moreover now my outgoing has been barred as well due to non payment of bill. This is ridiculous I am ready to pay the bill but atleast these people should settle the amount. I am really pissed off with your service and with service of this kind I dont think I will suggest Airtel to anyone.
Kindlylook into this ASAP.

I am satyendra bearing no [protected] andhra sim. While I am in roaming in Pondicherry I am unable to call customercare number of andhra.

Then Why Big AD 121 is given ?????????????????

Are you fooling people!!!!!!

Please correct this.

Regards,
Satyendra
m.[protected]@gmail.com

Might be that was the bloodiest mistake ever in my life when I decided to purchase Airtel digital TV as a gift to my family. It happened exactly one year before. Literally I never felt such type of poor customer care. We really facing problem from them of no response. And now I fed up. I totally lost my patience now. That’s why I am approaching this way. This is not happening all of sudden. Actually we are renovating our house and doing construction for the first floor. Our workman / labor are facing some problem with the dish antenna and they people have disturbed the direction of the antenna. Now we planned to shift the antenna to other place on same floor. For that, we (me & my wife) are trying from 7th of December regularly to the customer care of Airtel DTH (no.[protected] & 12150). Every time we faced the computerized system and after so many buttons we are able to connect the technical or customer care representative. All the time we received same response from them i.e. “We’ll see the matter and trying to resolve the problem. We are booking engineers time slot for you and the engineers are coming to your residence within this and this time. They will call you before coming, so make sure your presence at home.” But till date we neither receive any phone call from the airtel staff nor any engineer at home. They booked at-least 3 complaints of mine. Every time same response. First time my complaint was booked with the complaint no. 158335 on 07.125.09 and with the assurance to resolve the problem any how before 6.29 pm of 08.12.09, but still no response. We again contact to customer care they again booked my new complaint with no.1592314 on 09.12.09 and time slot was given this time is 3 - 4 pm of 09.12.09 and assurance to resolve the problem before 6.19 pm of 10.12.09. On 9th up to 6 pm after getting no response from them I went to the local service center of my city. There I met a co-operative fellow he listened my problem and he himself contacted to the customer care. He again got the same response and got a new complaint no. along with new time slot. This time the complaint no. is 1595017 and the time slot is 9-10 am of 10.12.09. But the result is same, no response. Mean while I have lost my cell phone with the registered no. I already informed to the customer care executives and given my all the contact nos. for any communication. On 10th after waiting for a long time we contact to the customer care again for so many times. At the last at 5.30 pm I got one direct no of Mr. Vinay Sahu ji ([protected]) to contact. He divert me to another no. of Mr. Uday bhai ([protected]) after two three communication finally he gave me a new time slot for the same day and assured that the problem will be resolved before 8.0 pm. But sir, no response again from any engineer. After waiting up to 8 we again contact to mr Uday, this time he gave me the direct no of an engineer Mr Rajesh ([protected]). He told me to wait up 9.30 pm. And trust me we waited till 10 pm and again try to contact to all above nos. After a long time I got Mr Uday and he told me to wait up to 8.0 am of 11.12.09. Still it is 10.30 and still it is no response.
I don’t know who will receive this complaint, but please sir now I am totally fed up and request you to please dis-connect my connection and adjust my balance to my prepaid mobile connection at the earliest.
Literally I don’t want to thanks in anticipation.
Please note my contact no. for any other clarification i.e. [protected]

regarding network problem is govind puri area near kalkaji . . i m facing this problem from last 2years . but there is no solutions till date . i talk to Network team nd customer care the told me so many time sir are network team are work there . and they also told me i send network team person to your house for survey . the also came to my house 2 times. They told me there is no work going on . i give u all my complaint no. to u 15566846 date 13/02/2008 ,
[protected] date 30/10/2008 nd now my new complaint no is 29802304 date 07/12/2009 . in between this i complaint regular but i don't have complaint . In my family we are using 4 airtel connection all r postpaid we are facing same problem in all the number . and my friends nd realetive also using airtel they also face this problem. Ialso provide u 1 my relative no. [protected] . any thing u want to confirm i m providing you my mobile no [protected]. . i tell that person name how vist my house from network team HARISH . I REQUEST YOU PLS TAKE GOOD ND STRICK ACTION AGINST AIRTEL , AIRTEL NETWORK TEAM ND CUSTOMER CARE . Who are giving fake information to to customer .

Iam Poonkuzhalie from chennai and I was employed in satyam bangalore as a trainee. When in bangalore I took a mobile post paid connection from a dealer who used to visit satyam campus regularly.
I was using that number for a year and every month i used to pay my bill on date without any pending.
When the crisis happened to satyam we were all thrown out of the company and had to return home without jobs...due to all this mishap i was not able to pay my postpaid bill for 5 months which iam no more using...The balance is now around 3500.
Iam jobless now and it is impossible to do the payment now.
Now what the people from Airtel Dealer do is, They have traced all my bill and daily keep calling the numbers in bill and threatened my friends and collegues that if the payment is not made then we will take a police action....I have said then several time that Iam ready to face any legal note rather than calling my peers and doing such non-sense activities....
Once they called my senior manager and they created a hell a lot of problem to me ....
what can be done in this case....

Hello my no is [protected] Tamilnadu Circle ...I have recharged Rs 245 actually 3 months validity plan for diwali the offer is for 6 month validity…
10paise to airtel mobiles and 50 paise to other network..
Recently my friend accidentally recharged Rs 22 Freedom plan scheme to my number.. Recharged Details date : 10/12/09 time 6.22pm transid[protected]
After that my call rating is set to one paisa to airtel nt and 0.12 paisa for other network ..
I have complaint to costumer care they said that no retain the 245/- 6month valid it as been lost…. I[censored] want to retain that scheme means again recharge 245 but its valid for 3 months only…. Now I need to stay back with my previous state 245/- 6 months validity …. For this problem where can I find the solution …..????? my email id [protected]@yahoo.com...

DTH service No. STB ID-[protected]
VC No. [protected]
S/N- CPE00024H[protected]
Customer ID- [protected]

No display of DTH Showing Technical problem from 09.12.2009. Kindly rectify the above problem and resume the DTH Services on early basis.

Airtel is deducting DAY GPRS balance when i uses GPRS at night time (12:00 AM to 8:00 AM). Till now i have use only 302 MB of my night balance, but what is wrong with their counter that when i uses gprs during night time my night gprs balance used also increases and simultaneously my DAY GPRS balance left also gets reduced.

I had lodged a complain with Service Request number [protected] in this concern for my number [protected], but for this one of airtel guy called and told that night 2 GB is for only downloading, if i will do browsing then the balance will be deducted from DAY GPRS balance or will charged from my main balance. These airtel ppl always cheats in this way.

We had airtel broadband connection with ph no. as[protected] at Greater Noida, U.P.. Recently we shifted to Janakpuri, New Delhi on 07-Nov-09 and we logged complaint with airtel customer care for transfer of connection request on 06-Nov-09 vide service request no[protected]. After logging complaint, nobody from airtel came for disconnection at Greater Noida. We ourself disconnected the line and again requested with customer care for the activation of the same at New Delhi. We are constantly making calls to customer care requesting them to send executive at our place for activation but nobody is coming. It has been more than a month following up with them but there is no response. After speaking to the manager named Sachin on his landline no.[protected] so many times also, no body is coming. Upon discussion with Sachin, he said your timings are odd so we cannot send anybody. We all are working members and can be available only by 7.30 p.m.. We said atleast you can take this as an exceptional case as this has been pending for so long without attending. The big telecom service provider, AIRTEL, can send executives at even 9 or 10 in the evening, had this been a new connection case. But ours is a transfer, which is cost free, these people are creating unnecessary trouble for us. Request you to pls intervene and help us.
kavitha (daughter of connection owner, Mr. R. Suresh)-[protected]

As airtel has provided their new internet on phone service for just 96 rs, there was also a test run recharge for 13 rs 3 days pack, so, as it was airtel and i wanted to know was it a cheating and i recharged for rs 13, on 9th dec 09 1.05. they asked for 24 hrs for activation. i waited 24hrs and i called customer care after that for enquiry of the activation of the service, they told me that it'll take a working day more, and i asked what a service this is, as no other networks are asking this much time for activations of services, the customer care executive lady, changed the tone of her voice and asked me harshly to call their gprs service and complaint if anything exist. Is there no value for my mone, Do i have to pay and also wait till they feel like, its time. ???

please take necessay actions for there irresponsible activities.

Sir iam from vellore iam having a mobile number [protected] and [protected] from airtel i was using it as postpaid number for more than 5 yrs and later i have converted to prepaid due some personel problem i have not used my phone for past 3 to 5 months i had a baalnce of 120 to 150 rupees when i checked now the company has activated some alerts where they have charged and deducted my balance this is the worst part when asked the customer care they are saying that we have made a request this the fraud happening airtel kindly customers from airtel please check the alerts which the company is activating witout any information to the consumers

Unfortunately, I had purchased a Airtel DTH few months back. From the day I purchased it I have go through various problems while recharging, thre are different technical problems etc. Today I am very much frustrated with this piece of a scrap. I have taken the connection mainly to watch Cricket matches. There was some technical problem for which I missed few matches of IPL 2009, then I missed first 3 matches of 20-20 WC 2009 due to some server problem of Airtel. For the same reason, though I had recharged it takes 3 days to activate my account. Today I missed Ind-Sri Lanka T-20 match for some unknown problem in my set top box.
Whenever I had called Customer Care, The solution is to wait for few hours/days. i HAD NOT MENTIONED MANY OTHER INCIDENTS.
PLEASE TELL ME IF SOMEBODY IS HUNGRY TODAY & IF YOU PROVIDE HIM FOOD AFTER 2-3 DAYS,WHATS THE POINT IN IT????????
The same is my problem. With the technical team & Customer Care executive, you are solving some recurring problem & I have to listen Radio Commentary & watch highlights in Internet.
I am requesting you to discontinue the service & kindly arrange to take THE PIECE OF THE SCRAP(SO CALLED AIRTEL SET TOP BOX & ANTENNA)

Abhisekh Hazra
Airtel DTH Customer ID-[protected]

The incident happened in airtel gallery which is located in ghatkopar east. I was der and one of my cousin had a broken sim card which she wanted to replace it and she was asked to get the documents, which she had brought along wth her but an executive(seemed a junior) talked to her rudely and asked her to get other documents which was not required for a new sim. Then a senior also joined him, who has an award presented by airtel for some achievement which is on the wall of the gallery, and he also seemed to be the senior but didnt have the sense to talk to a girl and i joined the arguement as she was a cousin but der was no proper response or guilt in both of them for talking in an unethical manner. They also rejected the change of sim card, whereas the requirements and documents were all present there with the girl. Just because of the rift and maybe the ego they rejected to give her a new sim card.
I would like to know what should i do to take proper action against them.
I owe two airtel cards, a prepaid and a pospaid(which was mentioned to them). So they should be consider me and my cousin as their primary customer.
Please take action against them or suggest me some way.

Recharged through dealer but balance not yet credited