Airtel Complaints & Reviews

Sir/Madam,
This is to inform that am Using Airtel Service since 5 to 6 years.. Based in Nasik.
Frequently am facing problem in Network Range not avail.

Am working in VE Commercial Vehicles Limited. There are more than 1000 peoples are using Airtel service.

Need support to serve better to our customers.

Dear sir,


My name is praveen,and i hold airtel prepaid connection,and my no: is [protected] . i have been recieving jokes through SMS everyday from 5432101 . I don't want any message strictly from 5432101 regarding fashion tips ,spicy jokes or any thing else. I am trying to stop this service from many days I spoke to many customer executives on Air tel but no one helped me out to unsubscribe this service. Daily 1Rs. is deducted from my account please help me out to stop this service as soon as possible and get all my balance back.It is very very sad that air tel (Which is considered to be one of the best mobile service provider in India ) is gaining profits in such a pathetic way by tricking their valuable customers ..


Yours Truly,
Praveen

This is in the regard of converting running Airtel connection (i.e.[protected] into CUG connection with the plan of RS. 499/-. We have already taken four CUG connections with the name of Genius Publications. The numbers are [protected], [protected], [protected] and [protected]. We have already made a complaint regarding this many times. I have requested for this on 20th July’09 but we did not get any response from AIRTEL side. This number is still chargeable when we are making call from CUG numbers.
Mr. Trilok from which we have taken this CUG connection is not giving any response from the last 5 months. He is working in INDIRA BAZAR Airtel Shoppe. Now we would not pay any amount if again it would be chargeable.

Now please have a look over this matter ASAP.

sir,
I Ramesh Babu R M Employee of Bharti Airtel Service Ltd, Emp code- 36482, dept- BCC, Location- Hubli. Cost center- Karnataka, DOB[protected], Date of joining- 01/03/2007. PF No- HR/GGN/10693/010000.
Sir it is long pending Amount, So kindly check the complaint & infrom me.

Thanking You,
Yours Sincerely
RameshBabu R M.

I have taken two prepaid mobile nos from Ijaz Ahmad saying that he is an airtel executive from Malad Branch on 22.11.2009 and still on date no card is active. His mobile no. is [protected]. He is from Appco Marketing , 304 Rajasthan Bldg, Patanwala Compound, LBS Ghatkopar(W). He has cheated me charging Rs. 599/card and now he is not picking up my call as he is not an Authorised Airtel Executine along with sealed Bharti Airtel ID Card.

Hi,

I'm Abdul Rahman Mohammad, Airtel mobile post paid customer since 1.8 Yrs.
I'm the victim of Airtel Fraud and lost almost everything except life.

This is because,
Aitel is not at all bother about the customer security.
Customer data and his calling information can very very easily shared to any body at any time by the airtel staff for the sake of some bribe.

The most IMP thing:

AIRTEL STAFF CAN SHARE CUSTOMER INFO TO ANY BODY AND THERE IS NO TRACE MECHANISM AT AIRTEL TO FIND WHO SHARED CUSTOMER INFO THE UN-AUTHORIZED PERSON.

My Case:
My Contact details and My billing Address and My Calling Numbers and Call timings ...etc all together with Itemized bill information is shared to other person without my knowledge.

I always receive my monthly itemized bill though mail and I got same for the month July.
But Another (original bill) copy of the same bill is issued to other person without my knowledge.

It is not like he stolen my login and password. As I didn't shared with any body.
The other person knows only my number and got my itemized bill printout in his hand.
I shocked....!!! .
I Called Airtel customer care 121, found an irresponsible answer.
The answer is, we don't know how the information shared, may be you shared the password and other than this it is not possible.
How can I make them understand that I didn't shared the password as I too didn't remember or keep it, I will get new password every time I login and delete the password sms.
He also told strongly that there is no way to trace who login to which number from their staff.

The other person proudly boasting and shouting he have such links with airtel that he can grab any body's information at any time if he is an Airtel customer.

What a great challenge towards poor Airtel security......!!!!!

The only chance is he (the other person) moves very very close with Airtel staff. Im confident that the Airtel staff missused their logins.They got my information through their logins as they authorized and shared it to the other person.

Bad luck is Airtel does not have any tracing mechanism to their staff logins. So They can very easily share any information to any body.

My Num: [protected].
Bill no: 62067418
Relation ship Num #[protected]
Bill date: [protected]
Bill Period : 08-jun-2009 to 07-July-2009.

Any how I decided to give off to Airtel, and In life never ever use poor secure Airtel products.

Please at least try to trace out and take appropriate action against the staff who shared the information, at least if you cannot secure the information.

Thanks&Regards,
Abdul Rahman Mohammad.

My friend is using airtel post paid connection for quite long period and he was satisfied with the service but last few months he face issue with the service.His no.([protected]).Whenever someone call him, it is always found out of range or not reachable or directly disconnected .He raised so many complaints regarding the same by calling custumer care executive .But it was not actioned yet.The purpose of having mobile is to reach the person in urgency.But because of this network issue, if he is nearer to the person who is calling him, the caller would get only not reachable voice message.Please action on this as soon as possible

Thanks,
Valar

My customer ID is[protected], I am really astonish regarding the unprofessional service from Airtel Digital TV, my set top box was dead on 21st November 2009 and I raised a complaint in customer care on 21st November 2009 and my complaint no’s is 1524255,1514820 till today no one has turned up to my house to check what has happened exactly and while calling and calling again and again I am getting non sense answers from customer care that set top box adapter are not in stock, when you all are starting such business firstly you have to take care of customer service and complaints or otherwise stop this business refund customer money so that customer could go to some other excellent and branded (TATA sky, Dish TV etc..) service provider and enjoy whatever he has spend, you all are not suppose to spend our hardened money in advertisement to make false business you can pay lot of money to film stars for your advertisement and you don’t have device to keep in stock , I am really pissed off due to such ill-mannered service and dirty management.

my number [protected] was continuosly having serious disorders since its installation jan..2009.Most of the time my net remaind out of order.No body usually picks up local airtel office phone. i have frequently lodged complaints with their local enginers or so as Mr. Tajinder ji and mr. Manveer ji and at 121.Even at the time of installation i had problem with p.c secure.in the end i have to sort out pc secure complaint by paying to private softvare person.even sometimes our complaint was not properly registered.in the month of september2009 . Ihad problem of NET DISCONTINUDE.ALMOST DAILY.MOST OF THR TIME WHEN PHONE WAS ALSO NOT WORKING WE HAVE PROBLEM TO LODGE THE COMPLAINT.AIRTEL PERSONS SHOWED THEIR INABILITY TO DIGNOSE THE PROBLEM.With my repeted requests in sep.2009 and Oct 2009,i requested 121 customer care exicutieves that plz see if you are unable to provide me unintrupted promised quality service then plz cancel my number [protected],AS I GOT THIS NUMBER FOR FREE OF MONTHLY RENTAL WITH AIRTEL BROADBAND.,and plz compenset me for the month of sep BROADBAND BILL .We ARE LIABLE TO PAY IF WE ARE GETTING THE PROPER SERVICES FROM THE SERVICE PROVIDER.Our bussiness and reputation bore a GREAT LOSS due to daily FRIQUENT NET DISCONTINATION.Anybody can varify my complaint and request of compensation of bill by looking at my complaint record .Inspite of my repeted requests they didnot cancel my number. MY LAST CANCELATION AND REPORTING CONTINUED ERROR IN AIRTEL SERVICES FOR LAST ONE MONTH WAS ON OCTOBER14 ,2009,VIA COMPLAINT NO.836989.
NOW MY REQUEST IS---- NOT TO HARRASE ME BY SENDING ME THE BILLS FOR THE SERVICES YOU HAVE NOT PROVIDED ME. AIRTELL IS STILL SENDING ME THE BILLS. NEITHER FOR INTERNET OR FOR LANDLINE.THANKS ,HOPE THE AIRTEL AUTHORITIES WILL HEAR.My family is using more than 20 airtel mobile numbers.But an Airtel landline dissatisfied customer.pooja mobile[protected].HOPE TO GET A REPLY.

Dear Sir,

I am using Airtel Prepaid number for the past 2 years.

For the last 3 days I have been charged Re.1 for the Jokes Service. (23,24,25/Nov/2009)

I had not subscribed for any of the services. When I called up customer care to know about the details, the response from customer case executive was not good.

He told me that, it has been activated through OBD. But I dint accept any service from OBD, usually disconnect whenever i get a OBD call without hearing.

You could think that this case usually happens as subscriber says he has not activated, even if he activated himself.

If I accept that this service is activated through OBD; as per TRAI guidelines dated 4th September 2009, the subscriber cannot be charged unless the operator receives consent from subscriber via telephone/fax/E-mail/SMS.

But no consent was received from me.

I am not giving this complaint because I have lost Rs.3, its because it hurts many low balance subscribers.

Many subscribers get frustated and switch out from Airtel.

Such OBD compliants happens mainly in Caller Tunes.

I need proper explanation on OBD activation and want to know which content provider has charged me.

If possible the my amount can be reimbursed.

I want explanation about the poor response from Call Center Executive.

(I called on 25th Nov 2009 at 11.30 P.M)

Expecting revert ASAP to my mail id naveen.[protected]@hotmail.com.

I can provide the TRAI guidelines document if required.

Once I get the revert, I will disclose my contact details.

Regards,

Naveen

I want to unsubscribe this service games club immidiately.This is an unneccesory service for me. Thank if you help on this problem .Airtel custumer service do not recieve my phone calls of deactivation.

Dear Sir

My mobile No.[protected]

In Airtel Mobile service, I have unknowingly activated the service of Cricket. It gives all kind o[censored]nrest while in office in other places viz sending lots of sms from 54321. every message cost me Rs.2/- and I am at a loss of Rs.30/- daily.

I requested Airtel auhthorities to stop this service long time back. Still they have not obliged my request.

I request this form to kindly bring this matter to the Highest authorities and do the needful.

with regards
S.Sivasankar

dear sir,
i have taken a plan 6-7 months back,n i applied for 699 plan,but i got the first bill of 749,then i contacted d concerned sales person,so he started giving excuses that it will be changed in the next bill.but nothing has been done...
so i request you to please migrate my plan as soon as possible....


regards
kunal assudani
c-148,bda colony
koh-e-fiza
bhopal(mp)
[protected]

Dear Sir,
As per the Lok Adalath order dated 25.09.2009 (Pre-Litigation Case No.275526/2009) we have paid Rs. 30,000/- as full and final settlement to Airtel. But as per the order Airtel was supposed to give us a Full & Final settlement to us. We have communicated serval time to Airtel regarding but there is no response.
Please find the below communication for your reference.
----- Original Message -----
From: Nair
To: Nair ; girish.[protected]@airtel.in ; ananth.p ; [protected]@airtel.in
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Thursday, November 26, 2009 10:02 AM
Subject: Re: Full & final settlement certificate required.....Ref . Pre-Litigation Case No.275526/2009


Reminder 3
Dear Mr. Girish,
This refers to the above subject we are yet receive the full and final settlement from your side. It was decided on 25.09.2009 before the Lok Adalath, Pre-Litigation Case No. 275526/2009 and as per the judment we have already paid the amount of Rs. 30,000/-. But very sorry to inform you that you have not provided us the full & settlement till today.

We hereby once again request you to complete the process and do the needful.

Thanks & Regards,
Nair

----- Original Message -----
From: Nair
To: girish.[protected]@airtel.in ; ananth.p ; [protected]@airtel.in
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Monday, November 02, 2009 1:00 PM
Subject: Re: Full & final settlement certificate required.....


Reminder 2

----- Original Message -----
From: Nair
To: girish.[protected]@airtel.in ; ananth.p
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Saturday, October 31, 2009 5:29 PM
Subject: Re: Full & final settlement certificate required.....



Dear Mr. Girish,
Reminder 1
Regards,
Nair
----- Original Message -----
From: Nair
To: girish.[protected]@airtel.in ; ananth.p
Cc: ajith.[protected]@writercorporation.com ; Anand Yadav
Sent: Thursday, October 29, 2009 3:38 PM
Subject: Full & final settlement certificate required.....


Dear Ms. Veena/Girish,

We had handed over a cheque of Rs.30,000/- to your representative on 14.10.2009 against the above billls as full and final settlement. We request you to submit a full and final settlement certificate at the earliest. Please find attached mail confirmation from your side for your detailed reference.

The following are the details.

Cheque No: 886942
Dated: 13.10.2009
Amount Rs.30,000/-

Thanks & Regards,
Nair


----- Original Message -----
From: ananth.p
To: muralidharan.[protected]@writercorporation.com
Sent: Monday, October 12, 2009 5:24 PM
Subject: Soft Copy of the Bills - Airtel - Veena





Dear Nair

Greetings from Airtel

Kindly check the attachment of the bills as per ur request...........

Thanks and Regards
Veena
Customer Service Agent
[protected]
Airtel

This is my second complain in consumer forum about same problem that is of very poor network in chandni chowk area. After my first complain i have been told that this problem would be solved within one week but no action has been taken till yet . I am making this complain on basis of four to five users .I request to look into matter . SAHIL GABA -[protected]

Dear Sir

I became tired of customer support service of Airtel Prepaid. I was subscribed for 2 unwanted pack (1. GameClub, 2. life_pack) which i dint choose to activate and actually I am unable to get benefit of those services/packs evenafter paying Rs 60 for those unwillingly. To deactivate those unwanted packs i called so many times to customer care service 121 but i never be connected to any CC executive then i called to GPRS Helpline Executive at 12118. Although I m pleased to talk them but they are helpless to solve my problem that is to deactivate those unwanted packs permanantly. I am using Airtel only for Mobile Office to utilize internet on my Mobile phone from last 3 years.

I request you to pls deactivate all service packs activated on my number and to improve 121 facility.

hi. im tushar from madhya pradesh my airtel mobile no. is [protected] and service provider is fooling me all the time now a days . it started from the day when they deducted 100 rs from my account and after trying so much i connected to customer care and i told them that i got deducted 100 rs for no reason and he told me that it wud come back in 2-3 days and it came back and just after that day they charged me for some games club subscription renewal although i did not activate any services and more after 2 days i got dedected 50 rs and got msg that some game has been downloaded that i did not download not got either but yet charged all 80 rs for no reason . and tnow when im trying to contact customer care call dont connect. and when i went airtel prepaid serves they said we dont know any thing now i just come to know thats how they fool customers.

To,
The Manager,
Bharti Airtel limited, 7th floor, Bldg. No. 7
Link Road, Malad(W), Mumbai-400064


Sub:- Regarding to complain STD itemized bill of Post paid Connection

Dear Sir/Madam,
I am Deepak Bhupal Bist, my Airtel post connection no. [protected] using since last two year. Whenever I took that connection I had regularly got itemized bill,From month of July 2009,i got itemized bill but there is no any STD details mention in that bill.
Lot of time I spoke with customer care executive regarding the same problem, they promised me it will be appeared in your next bill, but still problem is as it is. I have already paid July month bill, as per your executive commitment. Again you are sending me the same bill without details, that’s why I haven’t paid bill of Aug to Oct.
I am really very frustrate, after spoke with you, I m not getting proper response. You have deactivated my services, which is affected my business. This is not my fault, that is happened from your side, I have facing lot of problem, Daily I am getting call from recovery department using rough language. If they are not stopped calling me I will make an action.
So I requested to you without any interruption activates my service, and also want apologies later from your side, when I got both things I will clear all my due, otherwise I will take action against you. Whatever I have loosed in my business you will be responsible for that.


Hopping for positive response.


Thanking you

I got a recharge of Rs.299 done to get my international call rates to reduce from Rs.9.20 to Rs.6.99 per min. I was told by the customer care executive that I would get a talk time of Rs.266, instead I got just Rs.172 and then also my call rates were 9.20 per min. I spoke to your customer care executives Ms. Rupali, Mr. Mangesh and Mr. Indergeet, everytime they said let us check the details and the phone gets disconnected. I didn't got any results yet and now even I can't speak to a Customer care executive at 121 as on pressing 9 it says send and SMS on 131 and disconnects the call. I would like my issue to be resolved asap.

Hi,

I am having a motorola Z6 phone bought during March 2008. My IMEI number is [protected]. When i called customer care.. they are not sure of what to do and even if we try to explain them, they just say go to registration centre or hang up.
I also talked to the registration centre fellows on phone and enquired, they clearly mentioned that the registration is only for korean/chinese phones and not for branded phones like Motorola.
They are able to understand the problem but not the airtel customer care.

Request Airtel to look into this very matter ASAP, since it is very serious.