Airtel Complaints & Reviews

Hello,

I am receiving promotional/ Flash messages from Airtel to my cell and for which my money is being deducted. I am facing this problem for the past one month.

I have spoken to many executives thru Air tel customer service- I didn't get any solution- except false promise that it will be resolved within 24 hours.

Then I have sent many emails to [protected]@Airtel.com- Same story no results.

It seems Air tel wants to collect revenue by any means- which is unfair.

I do not know how many customers are facing similar problem. I think this is good way of earning for Airtel every day atleast 10000 customers @ Rs.20 per day they can earn easily Rs.200000/- per day!!!!!!

Dear Sir
My prepaid connection is not working properly in roaming area. When I try to make an outgoing call in roaming it s not connected first two and three times (even more). I have made complain to Airtel customer care in this regarding 6-7times but every time they assured that my number will work fine on my next visit.

After my last complain i changed my sim card on customer care advice. But I am facing the same problem even after changing the sim. Due to this problem I have to manage extra phone while in roaming. This problem and company attitude towards it make me think to change the operator.

You are requested to be needful in this regard and please solve out the problem as soon as possible as a many of my upcoming journeys are planed in December.

Thanks

Himanshu Gupta
Mo- [protected]

543210 GPRS Problem
E63([protected])

I bought a new nokia E63 on 23rd october
And i was informed about the offer for 3 months GPRS free from airtel @ 100mb/month.
This offer was available for customer who buy new nokia handsets from 1st oct- 30th december.

i sent the msg "MY DATA" to 543210 and it has been so long that i still didnt got the offer.

so kindly please resolve the problem as soon as possible.
There is also no proper feedback provided by the airtel customer care and they dont even register our complaints regarding these..

Mob:[protected]
Raigarh Chhattisgarh

i want to unsubscribe cricket scores and love tips which is activated on my mobile no. [protected] without my prior permission and customer care service is not available

this is balasaheb girigosavi and I carry airtel no [protected] which is a postpaid card. I had requestd to deactivate the GPRS services on -29/08/09 and had received the SMS regarding the same from 121 customer care that the services will be deactivated in 48 hrs but still I have been charged for the same for last two months and also in my last bill. After several complaints on cutomer care and after showing the SMS conversation to the representative at your store I was asked to lodge the complain here.
I request u to pl look in to the matter and pl refund the amount charged to me.

Dear Sir,
I clicked the link on the airtel digital tv website and was approached by one Akhilesh Kumar of Vriti infocom. He promised to get the airtel digital tv installed on the day of deposit. A sum of Rs. 4350/- was deposited on[protected]. Nothing was heard for two days despite repeated calls. I received an e mail on the evening of 19th telling me the details of the vouchers with the advice to contact the customer care number of airtel digital tv. They advised me to contact the local dealer to get the set top box number and vc number. When I contacted Akhilesh he told me that the installation will not be done by airtel in tier III city. The name of the city was known to them from the day one. Now I have no connection and am poorer by 4350/- Isn't this a cheating?

I am recording my complaints regarding SMSs and anonymous Advertisement calls, which i constantly keep receiving. As recent development, we have started receiving advertisement calls and marketing tunes from within Airtel even in LAN lines.

I am herewith recording the number of SMS (considered as nuisance) messages and possible numbers from which i constantly keep receiving messages.
Attested numbers and messages:
message 1- [protected]- Shiv kripa Sandesh!! Original ek mukhi rudrax offer just Rs. 1500/-, +Parad shiving + navratna ring+maha mrityunjaya yantra+ ADO VDO CD gift! ORder us [protected]

message 2- BA JAI HO - NAya flyovers, naya buses, naya greater hyderabad, jara yaad karo YSR ko - Jai ho.

message 3 - GHMC TDP - your vote decides future of our hyderabad. Encourage proven performers and effificent leaders. motivate your friens and relatives to vote on 23rd - Telugu desam.

This is just few sample messages i receive on a single day. Approx 58 such messages. Other than these public messages, I receive internal Airtel messages from 121.

I was unable to record the calls received in LAN as the caller id option was not working in my system.

Instead of the consumer making his choices, he/she is thrusted with such unwanted messages and calls in mobile as well as LAN.

Pl. do something to stop this nuisance.

I'm receiving automated call on my airtel prepaid from the following numbers.
[protected]
[protected]

Please dont attend call from these numbers. On receiving the call they are charging 3 Rs.
Airtel is the leading mobile service provider in India.
I didnt expect this from Airtel. Airtel is known for its quality of service and competent price when compared other other mobile service providers.

I can see lot of customers are suffering from such issues and frustated like me.

Airtel chief Officers,
if you are listening, Please take necessary actions, otherwise you may lose customers, as there are so many competitors in market today.

I wish Airtel to contine to be the leader in mobile service for the quality of service offered.

Hi AIRTEL,

I have Mobile phone of A960 having singel sim withVALID IMEI number.
But on my Airtel mobile I am continuously receiving the SMS like :My IMEI number is not valid and get new IMEI by paying Rs 199.
I have checked and confirmed that the IMEI number of mobile is VALID with the help of link:

http://www.numberingplans.com/?page=analysis&sub=imeinr


Mb Num : [protected]

IMEI number; [protected]

Sir/Mam,
Myself is Sheikh Abu ertaza,relationship No is [protected].I'm too much worried about my billing amount which I'm getting from AIRTEL. though I contacted customer care several times to bring it in their notice .They promised me to resolve the problem but didn't do anything rather they avoid the matter cleverly. I'm giving an instance last 11th Nov-2009 ...i called at 121to know my unpaid billing amount (my bill generates 12 th of every month) then it was Rs 724.00 again I called the very next day to know my unpaid billing amount then it was Rs 944.00 and the same thing is happening past 5 months.
pls help me to solve my problem.

Regards
sheikh abu ertaza

Dear sir,

I request to block my sim card because i lost my mobile phone while traing the bus

So, kindly block the sim .


Thanking u.

Regards
Ramesh.s

Hi AIRTEL,

I have purchased a Nokia mobile phone E63 on 03.11.09. I am receiving SMS and recorded messages from Airtel saying that my IMEI number is not valid and I have to get new IMEI by paying Rs 199. I think the data base of AIR TEL is not correct. M/S BHARTI AIRTEL please look in to the matter and rectify your data base

My PARTICULARS ARE

NAME : Balasubrahmanya S.
Bangalore.

PHONE No: +[protected]

IMEI numbers [protected]

Phone make : Nokia E63

I AM A DEALER OF BHARTI AIRTEL (MUMBAI) WITH MOBILE NUMBER[protected].
I AM GIVEN A DEALERS CARD WHICH IS KNOWN AS A DEMO CARD.
WITH THIS CARD WE GET 3 FAMILY AND FRIENDS NUMBERS TO WHICH WE CAN CALL FREELY.
TO ADD AND EDIT THESE NUMBERS WE HAVE TO CALL ON 123 WHICH IS THE HOTLINE NUMBER.

BUT FROM THE LAST 3 MONTHS THIS HOTLINE NUMBERS IS NOT WORKING AS WELL AS THE CUSTOMER CARE EXECUTIVES ARE NOT ABLE TO ANSWER THE REASON BEHIND THIS PROBLEM.

SINCE THIS PROBLEM IS BEING FACED BY ALL THE DEALERS OF MUMBAI, ON BEHALF OF THE MASS I DEMAND BHARTI AIRTEL TO SOLVE THEIR PROBLEM AT THE EARLIEST OR FACE LEGAL ACTION FROM NOW.

PLEASE NOTE MY ALTERNATE NUMBER [protected] FOR FURTHER QUERIES AND ALSO MY EMAIL ADDRESS [protected]@gmail.com

i take airtel broadband plan rs.555/- .,but after some wrong commitments due to some reasons i asked to please disconnect my no.[protected].i went to airtel office but they don't disconnect my no..finally after so much probelms i made a decission not to give your last outstanding.i.e.1800.but they raise the bill 2697.after 16 or 17 days i got phone from chandigarh to again start the connection by paying 1800 and change of plan.i had a wriiten letter of on eof your staff.that is ((all dues over after paying 1800)) only..from last month new plan is going good.i paid a new bill i.e 900 rs.after some days from airtel office continouesly from last 14 days i was getting a call to pay my previous balance.which is 897,,as cleared or adjusted according to your staff memebers as comitted and written reciept issued..the person who called me is ( Mr. Anil ) from chandigarh staff.his under staff is S.sarabjeet singh from ludhiana who collected the payment.

Sir, my name mayur ramesh chaudhari my Airtel prepaid mobail no:[protected] .i am request you again again pls deactivate fhm video service succesfully.

Hi Sir,


I am a resident of Pimple Saudagar, Pune and have a connection of Airtel Digital tv.
Last week on 10-Nov-2009 due to bad weather the signal to my TV was Lost. I have made complaint for that in the customer care for the same, every time I make a complaint they promice to resolve the issue with in 24 hours and then next day i recieve a message that my problem has been resolved but nothing happens. I have spoken to the supervisor twice (One was a person name Neeraj ... ), but all in vain.
I am frustrated by calling again and again. Please suggest me what leagal action I can take against them.


Thanks
Shailesh

This is to inform, that one of the RECOVERY AGENT ( APARENTLY A GOON ) named rakesh Called me and my family many times yesterday and today( 18.11.2009 ) at around 17.19 hrs from a No. ( [protected] ) using abusing Language and threatened me of DIRE CONSEQUENCES, if i do not pay the dues of My old Airtel No. ( [protected] ), which i have requested to disconnect in the month of July 2009 after i cleared my dues at that time and also informed them in AIRTEL CUSTOMER CARE ( 121 ).

Sir,
I am Richard Simon, resident of Kurnool Town, Andhrapradesh. I am an airtel prepaid customer using no. [protected]. This no. is activated in Vizag city of AP. I have been using this no. since 2yrs. On 18-11-09 evening in kurnool town a retailer near Municipal corporation office collected Rs.27 from me to recharge my no. with an amount of Rs.26 by easy recharge. Inspite of asking for change he replied me that the company itself has given him the right to collect one rupee on any easy recharge upto an amount of Rs.100. His response to customers is not good. Even he has got the support of the dealer. This is not a matter of one rupee but he is collecting from every customer. This is unfair and i couldnot get proper response from customer care and airtel outlets in Kurnool town. By the suggestion given by the customer care executive I approached the airtel office located at Bellary Road, opp. Balaji Hotel, and asked for complaint form which I could'nt get from them. Again I talked to customer care executive from the landline phone available in the office by dialing 125 which directly connected me to CC Executive. The executive Mr.Nagaraju told me to ask for feedback form and fill it and give it there, which also I couldnot get there. So I am putting a mail to you for necessary action. If such nuisance retailers are not punished the public will lose faith on the company's services and on the company aswell.
Am giving the details of the retailer below, which I know about him. Hope I can get a positive response.
Name of the retailer : Mahabalesh
Name of the shop : Brindavan Bakery
Location of shop : Besides Municipal Corporation Buildings, near Alampur Bus-stop.

Thank You,
regards,

Richard Simon G
[protected]

my contact details : Satappa Shalbidre , mob: [protected] ( Lalbaug, Mumbai-400012)
your DSA in Malad Mind Space form no: 841946 dt: 13/10/09.

They have send me sms to Airtel postpaid new. Plan details as per below

199 plan monthly rental

199 talk time free for every month

199 SMS free

A to A 30 paisa

A to other mobile landline 30 paisa

STD 1 rupees

Local SMS 30 paisa

National 50 paisa

International 5.00 rupees

Two numbers free for lifetime

Roaming incoming free all over India free

she was promised to convert prepaid connections to postpaid connections in two days for Rs.199/= per month plan,
with 500 rs. deposite till now i am not getting any call or any postpaid sim card


* They have taken Rs.600/ for Postpaid connections & not given the receipt of the same

Contact persons in Mind Space.
1) Senior Person Neha : [protected]
2) Muskan,Pooja: [protected]

Now no one is picking up the phone & answering me for the same.

Please do the needful & oblige as soon as possible

I have made complaints about promotional calls to M/s Airtel and registered for Do not disturb option long back
.How ever the promotional call from many are coming to me .I made complaints No: 20839112,[protected],20823532 dated 27th and 28th Feb 09 to M/s Air tel and also send them a mail dated 28thFebruary 09.As I got fed up with the calls, I wrote in Deccan chronicle recently .
Some of the phone calls I got are from[protected] from ICICI Prudential, [protected] from Naukri.com,[protected] from MrBaig of Ansan Infra, +[protected] from Mr Siddique . I have again forwarded my mail dated 28thFeb09 to Airtel at
[protected]@airtelindia.com and spoken to Ms Udaya. I am a patient of sic sinus syndrom aa, aged about 68years.I have an in plant of cardiac pace maker with me.
I request M/s Airtel to pay me compensation for causing disturbance to me and mental agony continuously
Regards,
PGPanikkar
[protected]