Airtel Complaints & Reviews

respected sir

i m writing this to inform u that my airtel mobile no [protected] which i m
using since last year is not getting rechared of 149 RS by any of retailers
of airtel even i had complain to customer care many times but they r telling that from our side problem plz help in getting skim of 149 RS plz as soon as possible

My customer ID of Airtel Digital TV is [protected]. I had logged a complain no 1439718 regarding all my services has been blocked on Friday 6th 2:30 PM. When I had called the customer care they told me that this has happened because of wrong billing on their behalf. It has been almost 32 hours since this complain has been logged but my services has not been restored as yet which had to restore by 16:30 today. And mow they are asking for 1 more day to rectify.
And backend team is not even willing to talk to me.

conection has been deactivated, i think so??????

In the month of Aug 2009, I have purchased the Airtel Sim from Bokaro Retail Shop(Heena Collection).i submitted the following documents...
1) Copy of a Passport.
2) Copy of Driving L ID Card.
3) Two Passport Photo's.

The connection got active with 2 hrs. I have recharged with 222/---, 111/---, 30/--- in two months. After two month when i was out of station ( in Vellore), unable to make O/G & I/C calls even on Customer Care No..121/[protected].

Two Day before I got a call from this no: [protected] but unable to received this call, due to roaming . Plz look out this matter & unbarred this no. asap

The details of my Number are:-
Sim No.[protected]
Mb. No. [protected]

Hello Manager DTH,
I am a Airtel customer with user ID [protected] residing in HSR layout, Bangalore.
On 20th Augest’09, Friday morning around 9.45 my DTH got installed by the technician called Govind Raj. Since the day my DTH got installed I was facing problems with the setup box. I filed compliant for the same. I paid 2600 Rs to take the connection it is 1year package called south value pack.
I have been facing problem with the setup box since it is been installed on 20/08/09. I did put the complaint with the customer care people every other day.
On 26/08/09 your technical guy called Mahesh ( [protected]) called me and told me that he will be coming to my house I was waiting for him but he did not turned up.
Since that is working day for me I went to home by taking special permission. I waited for him. I called on his mobile but nobody lifted the phone.
On 27/08/09 He lifted the phone and said that he would be coming.
On 28/08/09 one of your technical guy came see the setup box and he said that there is problem with the setup box and needs replacement. He said that he will come next day replace it but he did not turned up. I put compliant for the same again. But no body turned up and issue is still there.
On sep5th’09 I called at least 6 times and customer care people (Rajesh,Sudha,-, Naveen,Balaji) picked the call .They did hear the complaint and nobody gave me correct solution they were just disconnecting my call after hearing the problem.
After taking this connection every week end I was waiting for the technical guy at my home only with out spending my time for some useful work since they were promised me they will come.
I also made so many calls to local DTH technical guy. But he did not lift the phone.
Guys I contacted locally Mahesh : [protected]
don't know the name : [protected]
Satish -----manager
Sundeep--- technical guy
On 19 sep setup box is replaced ( by the technical guy called Chiranjevi). Pixelation problem was resolved but I could not operate the remote . I informed the same to the technical guy who replaced the setup and box , to the customer care guys and send mails to dthnodal.[protected]@airtel.in , [protected]@bharti.com ( That remote problem is still not resolved).
On 22nd I got a call and asked me whether the issue is resolved or not.
Again I explained every thing . Then on 23rd again Chirajevi visited my place and he conformed that setup box had problem and it needed to be replaced. On 24 I send mail to the Nodal officer on present status of the issue.
On 26th sep morning 9am I got a call form Sumanth ([protected] ) who is technical guy of DTH and said that he will be coming to my place by 11 am and asked me wait at home. I was waiting for him with out going any where but he did not turned up. Since he called from his office I called back to the same number to check about him.After making calls for three times I got his mobile number from Chandrica who attended my call. I called him up and enquired he said he will be coming in the evening. Evening also I waited for him he did not turned up.
This is not first time I am waiting this technical guy at my home. After taking this DTH almost every week end I was waiting them. They are not professional and punctual.
The complaint numbers for the complaints I booked are as follows(I don't remember all of them. whatever I have I am listing below):
997065, 10112006, 1013996, 1016828, 1025301, 1030189, 1078840, 1099057, 1106728, 20111551, 20440563, 21594419, 24467972, 24219432.
I have bunch of mails with me which I exchanged with your Nodel officer( dthnodal.[protected]@airtel.in ) , ( dthnodal.[protected]@airtel.in ).
I want compensation for the time I wasted because of the bad services from customer care and technical department. Also, I want compensation for the unprofessional behavior from your representatives. In total, I expect an amount of 25,000 INR as compensation.
Please settle this issue with in 30 days of receipt of this letter. Or else I will be forced to file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986.

The consumer complaint will be at your cost and expenses, and I will be seeking compensation for the mental agony caused due to airtel DTH's deficiency in services.
Please contact me if you need any further information.

Yours truly,

Name,
R.K.Sagar.Nanduri

hello
my airtel number is [protected] - Tarun Rupani....
i have been using this number from about 8-9years....but recently i converted it from postpaid to prepaid (about 4 months) as i thought postpaid was more expensive.....on 31st october(saturday) i RECHARGED MY SIM with rs.64(1pc/per second) and topped up my currency with rs.1000.i had used the sim the entire day and it was very fine but i got my last call at about 10.00 pm and it got disconnected in between and later my cell showed SIM REGISTRATION FAILED....and i got back to the airtel showroom on monday and since then regularly following up with them but in no vain....the said that my card doesnt belong to AIRTEL as their system shows no details of my sim and the sim card has gone for RECYCLE.....according to their system my number shows cancelled as on 2nd september 2009 but ive got full proofs prooving calls made to my number untill 31st october..i have detailed itemised bills of different numbers of AIRTEL and VODAFONE calling me everyday...from september 2 untill 31st october...
i am a businessman and i recieve much more than 125-150 calls a day.....so my old number is very important....this has caused in a damage in my image.....
because of a SOFTWARE PROBLEM (probably 1pc/per second rate plan) of AIRTEL i cannot loose my number....and also the rs.1000 i recharged for on the last day...my last balance was around rs. 970...
I REQUEST YOU TO KINDLY HELP ME AND GET MY NUMBER BACK......
please call me on [protected] for further queries.
thanks tarun

dear sir

i am ajay kumar pandey,i am using airtel sim. my mobile number is [protected],in my no.7th nov. 2009 ten rupees wrong detection occured, i complined in customer care but not desired response given to me & also talk to me in not a good manner and i am not activating any services.this type of wrong detection are in my no. mostly occured.
so please give my 10 rupees balance as soon as possible.

thank you
regards
ajay ku. pandey
place-bhopal
(m.p)

respected sir
as i am using airtel prepaid connection from the last one year.the connection was good.some guy or girl who is in hubli or davanagere blocked my sim through airtel office.
the guy who blocked my sim informed me that i blocked ur sim thru airtel office do whatever u want.this is how ur airtel people does the wrong thing.
my call was blocked on 5th og nov at 7.30 to 6th nov 12 noon.so u r responsible for this .as i am serving in defence i have to lodge a complaint through court.so please take necessary action plz.
my no.is [protected]. so i request u to take severe action on those people who helped the guy thru ur office.i neeed a feed back immediately.
check the details of this address.
place.davanagere
marshall road
no.54 2 block
opp. a.v.k womens college
this is the no.of airtel office.[protected].this is a girl who works in airtel office who made me block.
her name is smitha.no one is responsing in her office.
so i request u to take action on this office.reply me immediately.otherewise i have to go to court.
this is how ur airtel peoples work.dont have commonsense.

Honourable Consumer Court,

I would like to file a complaint against Bharti Airtel Ltd for misbehaving & harassment for the following matter :


I filed a request to Airtel for Installation of IPTV under Airtel Dsl connection no.[protected]user id : [protected]_dsl) on November 1,2009.and completed all paper work and formalities required by them .and the sales executive have given the assurance that IPTV will be installed in 3 days. and he had given assurance that mine modem will be replaced with new wi-fi one. so i had agreed and give them the amount they demanded and on 4th November 2009,ILL make the call to 121 to inquire about the status and they replied me its under process and then i hang up the call then on another day that is on 5th November 2009 i again make a call on 121 and make request to the executive to transfer the call in retention department so he do the needful and transfer call to retention department where i had conversation with Mr DEEPAK MARAN .he very rudely told me to get my connection disconnected . he just told me that he cant help me and talk to me as if obliging me . He also told me to go to consumer court or anywhere i wish to.I later send many complaint mails also but no result. they did not even bother to reply. Frustrated i made a call to customer care saying that i don't want IPTV connection any more. This company has crossed all limits. Their behavior is unimaginably rude ! They don't have any talking sense even leave apart ethics. I have been so harrased during last 7 days that i cant explain.

You are requested to file a complaint against Bharti Airtel Ltd. Delhi circle & send me the form for dragging them to Honorable Consumer Court !

Thanking You

Yours Faithfully
Himanshu Arora
179 Tagore Park
Delhi - 110 009
[protected].

Respected sir/madam,
I am a proud customer of Bharti Telecom Limited with my mobile no [protected] in Jammu and Kashmir region. But, the problem I am facing is that the services of my connection was disonnected by the company without any reason. when i tried to contact the customer care they told me that due to the failure to deposit my documents the company has disconnected the service. i want to mention here that i have deposited my documents ( copy fo passport, voter id, licence and pan card) to the companyt twice this year only in march and in june, inspite of this my service was disconnected when i was out of jammu. As i am in kashmir, so i tried to contact the airtel officials here, but their reply was that my sim will be activated only from jammu only. i humbly request the airtel to please activate the connection considering the validity which was to be expired on 28th of jan,2010. No doubt the goverment has ordered the closing of prepaid connection in jammu and kashmir, and no renew of the new connections, as my validity was to expire on jan 28th 2010, so my connection should continue till that date.I feel dejected when i knew that after depositing geniune documens like passport, votor id, licence and pan card my connection was snatched.This gives me an impression that either the company doesn’t care for the customers like me or there is no reason other than that. I humble request you that please activate this facility to my mobile no. so that I might not feel dejected and continue to be a customer of the ultimate brand as.
Thanking you,
Gagandeep Singh
37, Subhash Nagar, Rehari Colony,
Jammu-180005
[protected]

Dear sir
with reference to my mobile no.[protected] ,I am being wrongly charged for the services I did not use .My complain is as follows
I am a bussiness man having very old retaions with Airtel.For the purpose of bussiness I have to travel a lot and some times abroad too.Whenever I go abroad I always request Airtel to suspend my Blackberry services ,being very expensive while roaming abroad. But I request to resume services as I return back to India. But This time when I had to go to USA on 23rd September2009,I sent an email request to suspend my Black berry services as per procedure ON 21ST september2009 and I received immediate automated response of receiving my mail too.I received one more mail from Airtel confirming suspension of my account as per my request on 30th sep2009 with an apology for responding late . I returned to India on 3rd of Oct 09 and requested Airtel on customer care number to resume my services .During the period of stay in USA my blackberry services remain suspended and I never received any email in my account.But for that period Airtel has sent me a bill for Rs.2909.57 as blackberry usage charges while roaming.
Sir I am not aware how they can charge me for the services I didn't use ?Since I received the bill, I am running from every poll to piller in AIR TEL from customer care to nodal officer but nobody is helping me for my grivences.
After so many emails and calls now they are offering me a discount of Rs.1000/- which is totally injustified in my opinion.
Please help and guide me .
Thanks

Using airtel mobile wap service
Go to -> http://203.115.112.5/archiecomics/default.aspx
Click on -> unsubscribe link on end of above page
accept yes to unsubscribe
finally you got message to be successfully unsubscribe.

airtel data card no. [protected]

bill is not received properly

pls send soft copy to the email id

Dear Friends,

Last month I have purchased some vouchers for activating Airtel DTH on my television. Have purchased the packs from airtel's website.

Inspite of several remiders on connection was installed.

After 3 weeks when we requested then to cancel our earlier request for activation, they mention they refund cannot be processed as the vocuhers have been purchased from a dealer. They mention that my dealer was VRITI INFOCOM, Delhi. Have written several emails to Vriti Infocom, without any feedback from them.

This was not expected from an world class orgainsation like AIRTEL.

I do not know how can I recover my money.

Hi,
I wish to cancel my postpaid connection with Airtel.
My mobile # is [protected].
I don't see any forms to send this request, though when i spoke to customer care at 121, was directed to this link.
Please cancel my connection immediately. As i am being transfered out from pulwama (J&K). with immediate effect. As on today i have cleared my all outstanding bill at Hyderabad.
Umakant Nayak

I am Pramod, Airtel digital TV customer, con ID :[protected]. Recently I shifted my residence to another street. so I want to Re installation of digital TV connection.. For this, rechargd the installtion cost in my account.

Please do the same as early as possible. I look forward to quik action from your side.

sir,
my self imteyaz brought a airtel preped mobile no [protected] at 18.10.09. after one day this no is activate and then i made a recharge of rs=444/ but after two days, my this no again diactivated. after contact with airtel costomercare and nodel officer, he said that my document not reached there and then i again submit my all proofs alongwith form FOUR TIMES. I made several times contact to costomercare and nodel officer of airtel, but he reply same this, I spend alot of money to calling airtel nodal officers and my recharged money also blocked. but till date no action taken by them.

So please take nacessry action.
imteyaz ali
[protected]@yahoo.co.in
alternate no - [protected]

Dear Sir,
I was using one AIRTEL mobile no. [protected] under post paid of Rs.999 for 03 years time. On every bill some extra amount was charged as SMS Others for which they got no solid ans for what they charged and after calling at 121, they normaly waved off. But when they keep on charging regularly I stop releasing the payment and send a mail to resolve this problem else give me waver of double of what they charged acces/ wrong billing.

They have not given and solution and disconnect my mobile connection. Now they send me one person after finalising that they will give me waver and final payment of Rs1,335/- to be made to their collection agent mr Rakesh and the NOC will be send withen 24 hrs.

Now neither they send me NOC nore they activate my mobile. Also would like to inform u that once they charged for 03 years they should not block my Incomming. If the payment was due then they can block my out going only.

Hence i will request you to kindly take some action to activate my connection as i m loosing lot of my business due to this no.

Please find below the mail send to airtel.

----- Forwarded Message ----
From: r k bhardwaj <[protected]@yahoo.com>
To: AIR TEL MOB CUST NODAL-APPELAPE <appellape.[protected]@airtel.in>
Cc: AIR TEL MOB CUST NODAL-APPELAPE <appellape.[protected]@airtel.in>
Sent: Fri, 24 July, 2009 2:44:12 PM
Subject: COMPLAIND FOR MOBILE ACCESS CHARGES ON [protected]

Dear Sir,
This is to inform u that after lots of reminders at 121 for my mobile no [protected], No action has taken till date.
I have been complaining that on every or alternate month I was charged some amt for sms others, Where I it was not so.
After complaining these charges were reversed but now this is a common exercise Which I can'nt keep on calling u every month which is consuming my time.
Now this time time I hold ur mobile bill and request to reverse DOUBLE of what u charged as SMS Others + Late payment, then I will release ur payment.
I[censored] can'nt do so I will go for some other service provider and surrender ur no.
With Best Regards
R K BHARDWAJ
[protected]


TACTUAL TECH SERVICES
B-2, Amar Plaza, 45 Hasanpur
(Main Road) I P Extn. Delhi - 110092
Cont No.: [protected] / 4,
[protected], [protected],
Visit us at : www.tactualtech.com
Email : [protected]@yahoo.com
. CUSTOMER CARE:.
. TACTUAL TECH SERVICES
. 210, Samarth PLAZA,
. 2nd Floor (opp. Anand Vihar ISBT)
. Kaushambi Ghaziabad -U P
Pin 201010
Telefax:[protected], 4128832,

Auth. Distributor :
SYNTEL TELECOM (The Arvind Mills Ltd - Lal Bhai Group )
Also auth for BEETEL, PANASONIC, SHARP & CANON

I had applied for a prepaid mobile connection from Airtel mobile service under pre paid category after fullilling the required formalities and depositing the requisit fee on[protected], vis.-a-vis. to Mobile No. [protected]. My connection was activated on the same day but it was without the in comming call facility. From that day onwards I had made numbers of complaints but so far I couldn't get the in coming call facility activated by the service provider. Therefore you are requested to get my so called disabled service restored.

Thanking you,

Sincerely,
M.P.Singh.

im a Airtel user of past 5 years its services best than other networks. . . but last 1 month im facing lots of difficulty i Cant able to connect to customer care no 121 . . my ivr is blocked i complaint many times there is no proper responce. . ur agents r not having helping tendency to customers . i need my ivr get released very soon . . otherwise i ll make this issue to consumer court . . .
MY prepaid no is [protected]

i applied for a new airtel prepaid sim of airtel on 17october,2009 against payment of Rs. 100 through one Malik Misba Dish Net Darhal Malkan,district Rajouri, State Jammu and Kashmir,pin code 185135.the mobile No. likely to be issued is [protected] but till now the sim has not been delivered .and when i enquired about the matter he refused to take the resp n hold company responsible for this delay.hoping for an early redressal
Mohd Razwan Malik
s/o MOHD AZAM MALIK
R/O NEAR BUS STAND DARHAL MALKAN,DISTRICT RAJOURI
STATE JAMMU & KASHMIR-185135
MOBILE NO.[protected]