Airtel Complaints & Reviews

THIS IS REAGARDING THE COMPLAIN OF MY AIR TEL PREPAID CARD .MY CELL NO IS [protected].ON 12/11/2009 IN THE MORNING I HAVE RECIVED A MESSAGE OF JOB ALERTS ,WHICH I HAVENT ACTIVATED& SO MINE Rs/- 10(TEN ) HAS BEEN DEDUCTED FROM THE A/C.

THIS IS NOT THE 1ST TIME ON 5/11/2009 I HAVE RECIVED A MESSAGE OF INTERNATIONAL ROMMING & Rs /-30(THIRTY) HAS BEEN DECUTED FROM MY A/C.NO SOONER I HAVE CALL THE HELP LINE NUMBER (121) & THEY HAVE AGREED THT ITS HAS BEEN MISTAKEN FROM THE AIRTEL SO THEY HAVE BOUNCE BACK ME Rs/- 30.

SO THIS IS THE 2ND TIME I AM COMPLAIN & NO FURTHER ACTION HAS BEEN TAKEN THOUGH THE CUSTOMER CARE PEOPLES SAY THT THEY WILL BOUNCE BACK ME THE MONEY ......BUT STILL I AM HAVENT RECIVED.

THERE ARE 63 PEOPLE (RELATIVES&FRIENDS) USES THE AIRTEL SIM CARD....SO I HOPE U WONT LIKE TO SPOIL THE GOOD IMAGE O[censored]R ORGANIZATION.I WONT KEEP QUITE CAUS IT WASN'T MY FAULT .WAITING FOR UR ACTION & REPLY.

This is regarding my post paid connection of Airtel mobile number-[protected]. I am using this number since last 4 yours and having good track record of payments usage of avg. amount INR 1500 to INR 2000 pm. Just on Oct 2009 at beginning i got a few SMS from Airtel to submit the documents reason this is TRAI regulation, for updation of address, they need the documents, othe rwise fix up an appointment for the collection of documents call as at [protected]. So, i called up on this number to collect the documents from my home, but the airtel representative responsed to call me back after talking with his senior, whether Govt bank statement is valid or not for address proof.But he did not call thereafter.

on 20th Oct 2009 i submitted my relevant documents in Radical Communication, lajat nagar delhi and called to customer care within 4 hours it was activated again at the end of the day it displays sim card registration failed. I called to customer care department many times from other network with paid service and holds me on line for a longer time, but the result is i am unable to see your details.
really it is very bad service from airtel after a several calls and given my alternate number for calling me, but it is not happened.

Bur for this disconnection i have not received from SMS or call from thier end.

Again on 13th Nov,09 I visit to Radical Communication to ask for the reason why my conection is disconnected, they replied my document is not submitted and pending. I surprised, because the document was submitted on 20th Oct,09 in the same Redical Communication. again they asked for the documents and filled the form, photo and documents along with a cash receipt of Rs 220/- saying it is towards unbilled amount showing. I paid it on cash and they promised it will be activated on 14th Nov,09 at evening . But so far it is not activated.

I called on the numbers provided by redical at 7.00 pm , they replied to call me on my alternative number- [protected], but they did not. there after they did not picked up my calls and holds it for .... and keeping busy.......... saying i am out of office etc...................

I am really unhappy on thier service and respond and spent a lots of time and money for this my old post paid number. At least they should understand the needs of customer and valuable time, if they don't theyhave no rights to mis commit and mis guide.

Regards,
Narayan Sahu

Hello sir
My name is Ankit kumar jalan & my num is [protected]
sir 31st octuber ko maine apne num par hello tuen service activate karwai aur six month ka payment bhi kiya , magar 9th november ko mere num par 120 RS hello tuen k dubara charge kar diye gae aur bar bar complain karne par b custmor cair se koi help nai mil pai . So mai aap se request karta hu ki plz mere complain ki jalad se jald sunwai ki jai.




THANKING YOU
ANKIT JALAN
[protected]

i have purchase one airtel prepaid connection.on before 1 week.the id proof & one passsport photo is also submitted.Then one day is working.2nd day will not working.outgoing is cut.go an distributor office tell the matter.there is no response.that card rc=245 rate cutter& Rs.50.00 top up also used.But my money is waste.
i have an retailer shop.My customers many also using airtel. i am canvasing use airtel.it is the best network in india.
i am an airtel customer for 4 years. i like an airtel.they r so many useful topups,& rate cutters.But still this time airtel is waste.

so take an immediate action.
My Distributor is Palani Murugan Agency,Panruti.Mob :[protected]
My name :A.Sathish
My Airtel Prepaid number not currently working that number : [protected]

Hi,
Today i have called to customer care people four time to get user name and password for paying the amount through online payment.i have called more than 3 times regarding the same issue.Still my issue was not resolved.

Req no: 32544266
Req no : 32554339

These are the request no your people had given me.Please check the status and let me know know as soon as possible

Regards,
Suresh.

I have sent the below mail and waiting for the reply and I do not want to lose my number [protected] at any cost and it is no fault of mine as I have a validity running up to mid of 2011 with a balance of Rs. 435/- when the mobile was deactivated for some absurd rule as per the Customer care representative. Looking forward to your kind and favorable response. Thanks
-Abdul Qaiyum


Dear Mr. Sudhakar (Customer Care), Ms/Mrs. Vassim Unnisa(Chennai Nodal Officer), Ms/Mrs. Radhika Ramesh (Appellate Authority),

This is great gift you give for an Airtel Loyal Customer like me who has been retaining this number for the past six to seven years. Out from the blue, all of a sudden, without educating the customer about this absurd rule (check the mail below from Airtel) you disconnect & deactivate my mobile no. [protected] which has a balance of Rs. 435/- and a validity which runs until mid of 2011.

Buddies I am an NRI who frequently visits India. How come do you expect NRI's like me to keep up with your absurd overnight born rules.

You should keep the customer educated on it, a simple line like "Validity until 2011 subject to no usage clause" when customers check their balance would have helped customers like me to follow your absurd rules.

Play the game with the rules and then hit your legal goals. I for sure can say this rule has been floated recently as I always retain my mobile in saudi arabia and switch it on after four five months when I am back in India and it has been working fine until now. And I specifically look to it that my validity is extended way ahead to retain my number during my visits out of india. But you have stabbed me in my back with this absurd rule.

[protected] is just not another number for me, it is my identity in my mobile world that you have stolen without any intimation.

Ofcourse Intimation can't be there when it is a matter of stealing!

Check the history of this number, check how much money has rolled over in these past 6 to 7 years on this number and alas you give this sort of treatment to a very loyal Airtel customer like me. It is an indigestible proposition.

People around the world in my circle know me only by this entity in the mobile world when I am in india and all of sudden you disconnect it citing your absurd rule and I come to know of this rule only when I get hold of you people by sending reminders and then I also come to know that you have put it for sale, isn't it a theft of identity?

I know that I have to go through the steps to get my grievance solved by Airtel but I am addressing to all three steps in one go the Customer care, the Nodal Officer and the Appellate as a last ditch attempt to save my identity in going for sale as I am in Saudi Arabia now and I have also put a CC to my family friends in India to educate them on this absurd rule of Airtel at least they be protected and if you are not going to restore my identity to me I am never ever going to touch any Airtel product for my life. That's for sure.


Mobile No : [protected]

Mobile number under my name : S. Abdul Qaiyum

Validity : until 2011

Balance that was available : Rs. 435/-

Identification Proof given to get the Sim Card : My Passport

Number found on the Sim Card :[protected]


I really regret that I have had Airtel relationship in my life.

-Abdul Qaiyum


[protected][protected][protected][protected]
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Fri, 13 Nov 2009 19:47:49 +0530
Subject: Re: [protected] - REMINDER [|BAL|[protected]|[protected]|]

Dear Mr. Qaiyum,

Thank you for contacting Airtel.

You have expressed concern over Service Disconnection for the mobile number [protected].

We regret to inform you that, your number is already deactivated from our end, due to non usage, and no recharge found more than 90 days.

Also be informed to keep your SIM active please follow the below guidelines,

1. Make outgoing calls

2. Receiving incoming calls

3. Recharge your account frequently

Due to failure of above things services to your mobile number has been permanently withdrawn.

To check the availability of the same mobile number and to accomodate the same please walk in to the Airtel Relationship Center along with the following documents,

1. One passport size photograph

2. Valid Address Proof

3. Valid Photo ID Proof

Please be noted that you would be charged a nominal fee of Rs. 49/- for SIM change and the same would get activated within 24 hours.

Please find attached the list of Airtel Relationship Center address for your reference.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudhakar M
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please copy the complete URL from below and paste it in your web browser
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=6CACEA14BA 158FD5DE37BDE79EC63F65A8BCC B7092F51660A2E4127B9EFE 1 5 7 F7881848C8D&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2009 18:10:49
Subject: [protected] - Reminder

Ref. No.:[protected]
Mobile No.: [protected]
Mobile under my name: S. Abdul Qaiyum
Validity: until 2011
Balance left around: Rs. 435 -

Why the hell Airtel automated service now says that my number [protected] is not in use and invalid number when I have a validity running upto 2011 and there was a balance of Rs. 435 -

I am waiting for your reply on the status. Check my usage details if the service is like this for a loyal customer like me I just can t describe what to expect from Airtel which brags about their services in their advertisements. They have not even cared to reply in this jet age where information is on fingertips at the press of a button on computers.

-Abdul Qaiyum





________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Wed 11 Nov 2009 23:26:55 +0530
Subject: Acknowledgement Mail.

Dear Airtel Customer

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: [protected]
Date:[protected]:30:19 PM
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Message body:

Dear Sir

I have been having this number for the past may be around 5 years Now all of a sudden it says invalid number when people try to call me on this number [protected].

I had kept this number switched off probably for two to three weeks as I am in saudi arabia right now. Before that two to three weeks I was receiving messages and calls on this number in saudi arabia.

As far as I remember it had a validity running upto 2011 and there was a balance of around Rs. 435 - Can I know what has happened and please I want this number to be back up and running soon. Help me out this problem. I will be looking forward to your kind reply.

-S. Abdul Qaiyum


________________________________

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I was requested for activation of MO dated on 08/ 11/2009 and that time Rs. 500.00 had deducted from my account, same time a representive was visited at my home and tould or promissed me that kindly you take broadband service of air tel and whatever your amount have deducted that will be refund in your account in a day and same time he send request to deactivation for MO. But no body has responded positively still now, while alot of time have complaint to customer care. You can check my history of call that whatever have done.
So request you kindly rembruse my amount and confirm me urgently, My cell no. is [protected]

Thanks.
Narendra kumar

Dear Sir,

I have bought a Airtel Prepaid Sim No.[protected], Alloted me phone No. [protected] from Kisan Traders, on 27.10.2009. 8-9 days its run sucessfully, but after that a message came that your sim is blocked. I have many times visited to M/S Kisan TRaders, but it still not working. Now I have not any option to go Consumer Form.

REgards,


BHARAT SINGH RANA

Respected sir,
As i call the customer care for caller tunes code for english album song.but they said check the ap.bsnl.co.in website but its not found.kindly provide me caller tunes code for cellone.
mail me
[protected]@gmail.com


ur's sincerely
c.manikanta

Dear Sir / Madam,

I and my father are having AIRTEL mobile connection under CUG tariff plan. I wish to put up a complain on AIRTEL company, where there is intentionally wrong levy of charges(rates) of my postpaid connection as against rates given in my intoduction letter. No one is solving the problem since last three months. Last three months I have been mentally harassed my repetative calls from AIRTEL Company regarding bill payment and disconnection of my mobile connection to me and my dad. I am even trying with Nodal agency and Appelate authority of AIRTEL (TRAI), but in vain. I have not paid two months bill , which I intent to get setoff against the excess amount paid for the wrong levy of charges. Company customer centre and all the affiliate agency are not responding till three months of my query.
I am having all the proofs and have also send to the company but till now no one has responded. I want the credit of the excess amount paid retrospectively. Please arrange to redress the issue since being a sincere employee, I am not in a position to concentrate on my work. I could be contacted at [protected]. Please Help. Waiting for your positive response.

DHAVAL BHOJANI

Hi AIRTEL,

I have purchased a Fly company phone with dual sim and dual IMEI numbers. on 12.11.09 I received the message that my IMEI number is not valid and I have to get new IMEI by paying Rs 199. I think the data base of AIR TEL is not correct. M/S BHARTI AIRTEL please look in to the matter and rectify your data base

My PARTICULARS ARE

NAME N HARI KISHAN
ADDRESS Plot no B-2, 2nd street,
SRI RAM NAGAR, CHENNAI 600039

PHONE No [protected]
[protected]

IMEI numbers [protected]
[protected]
Phone make FLY DS 100

Dear Sir,
I had applied for getting Airtel broadband connection on 5th October 2009. I have paid Rs.2600 during submission of application for 3 months (unlimited Rs.800/month plan). But subsequently my application was rejected on 7th October siting feasibility as reason. I logged a complaint and was told that I will be getting my money back within 15 days from the date of cancellation (7th october). But till now I have'nt got back my money.
I request you to please do the needful and return my money at the earliers.
Details:
Application Number CH948914
My cheque: State Bank of India 724662 for Rs.2600.
Thanks
Ramesh

Sir,
I am using Airtel Mobile Office and I am paying Rest. 10 Per day for this service when I used for this service, since last 2 days airtel is charging with us Rs. 10 per day and 30paisa per KB sir, when I talk to customer care they told to me I have lodge your compliant and after next day airtel is charging with us as Rs. 10 /- per day and 30 paisa per KB I again talk to customer care about this matter but they told to me I can not refund your money which is deducted by us.

Hi, I have been using Airtel postpaid for last 2 years. Recently I have converted my number to Airtel prepaid.
4-5 days ago I talked to prepaid customer care to activate Airtel GPRS in my number. I asked them the best deal for Gprs connection which support my mobile (Apple Iphone 2G). They told me to activate the Service 'Net on phone' with the plan of Rs.99, which gives me unlimited surfing for a month.I activated that service but after I did that I tried to surf & it was not working.So I called again to customer care & now they told me that Apple Iphone doesn't support Net In Phone Service.So they deactivated tha service,returned my money and told me to use Mobile Office service for my Iphone. They also told me that if I recharge my number with Rs.95 I would get 100MB free for surfing and downloading for a month. I did everything,I have activated Mobile Office service,recharged my number with Rs.95 for 100MB.But after doing every little thing now I am having a terrible experience.Whenever I surf in my mobile my available 100MB decreasing (which is normal) as well as my money has been deducting from my account.I thing this is terrible.I called up customer care,technical department of airtel looking for this solution.But they dint help me out of problem.Every time I surf in my mobile my money is deducting from my account.I need to use Gprs,but I don't know what to do now.Will appreciate a lot if someone can get me out of this terrible problem.

Sir,

We are not having the unlimited Airtel to Airtel offers in South (Andhra Pradesh) as are in North (Mumbai, Gujarat, Jarkhand, etc).

Why these Airtel company is not releasing in Andhra Pradesh as they have released in North.

Offers should be all for the Airtel customers.

As a customer of Airtel we can ask you regarding this matter.

Please take a necessary action to provide such offers as are in North.

Regards

Noor Mohammed. SHAIK

I own [protected] number with prepaid connection.I have observed while making outgoing call, as soon as exactly 1.00 minute is reached; charge for next minute is dedcuted whereas it should not be. The pulse rate is for 1 minute which means 60 seconds,then why deduction for next call. To be more precise,If outgoing call is completed exactly on 1.0 Minute (60 seconds) Bharti Telecome deducts for 2 minutes and not for 1 minute. Why so ?

Sir,
Iam Advocate R.Vijayakumaran Nair.My phone number is [protected].
I was an airtel pre-paid customer.Recently,i have changed to airtel post paid connection.My identity and details was checked by your agent and i was given the new connection.But now, iam unable to make any outgoing calls.please consider my request!

Airtel service simply sucks. My Phone Number isi [protected] The sim is from Andhra Pradesh but I recharged(easy recharge) for Rs 100 in Mysore today. Trans ID is[protected]. It got recharged with the bal of Rs. 0.00. Why the hell should the easy recharge person accept my hundred bucks if he is not in a position to recharge. When it is recharged for zero amount, the person was saying it is not my mistake.. it is airtel mistake...DEFINITELY IT IS AIRTEL MISTAKE.... THEY DON'T HAVE A PROPER NUMBER WHERE I CAN SPEAK TO AND TELL THE PROBLEM... THEY KNOW HOW TO SUCK THE MONEY FROM PEOPLE... DON'T THEY KNOW HOW TO PROVIDE A PROPER CUSTOMER SERVICE NUMBER..... EVEN I AM TRYING TO DISCONTINUE MY RINGTONE...THERE IS NO CUSTOMER FRIENDLY WAY OF DISCONNECTING THE RINGTONE... CAN SOMEONE HELP ME TO DISCONNECT THE RINGTONE....

Thanks Consumer Forum,
Cheers Consumer Forum

Now the airtel has no good plans the first plan was good for one day 20Rs unlimited downloading and now they are charging 30p/50kb and also they increased 99Rs booster pack to 119Rs and therefore i am going to change to docomo or aircel which has good offers

My monthly charges is supposed to be Rs. 799/- , but airtel has changed my tariff since then my charges is comming Rs. 3500/- plus my last bill was Rs. 19585/-