Airtel Complaints & Reviews

I have an Airtel Digital TV. My monthly charges as per the package I have selected is Rs 303/- as per Airtel Call centre executives. However, my complaint is as below:
1) I recharged with Rs 400/- in Sept (I guess on 18th Sept) - So ideally, I was supposed to have extra balance in my account
2) I was out of town and came back yesterday (23rd Oct) to see my DTH not working and while checking had a negative balance of Rs 72/-. I was surprised as I should have had excess balance.
3) However, to watch my favourite programmes before getting into the details of this mess, I recharged through my credit card with Rs 380/- (considering Rs 72/- negative charge and Rs 303/- monthly charge)
4) Surprisingly, I got charged with Rs 399/- on my credit card (though I had swiped for Rs 380/-) and my Airtel DTH account with Rs 327/-
5) Now, when I checked the validity today, it is only till 19th November (ideally, I should have had more than 25th Nov, atleast 22nd Nov if I consider monthly validity)

I spoke to the call centre executive (Mr. Rahul) who was not able to explain me anything and lost his temper in between. The attitude was highly unprofessional. On my multiple requests to talk to someone senior to Rahul, I was not passed the line on to any senior, saying he cant do anything and one Mr. Murali (supposed to be his senior) has no time.. Is this the way to handle customer when you have wrongfully deducted Rs 19/- from credit card without my permission, calling it a PROMOTIONAL scheme?? Moreover, how can the validity be less than 30 days when I have balance more than my monthly billing requirements?

I am going to press and to consumer forum to show how Airtel cheats customers and also to show how unprofessional their customer service is.

Dear Sir/Madam,
Please understand that I am at my wits end and your company is leaving me very few options left.
My name is Adrian Cavinder. I have lived in Bangalore for almost 20 years and am currently a Principal of a learning centre here for international students. In all my years of interaction with companies for various personal requirements, I have never, repeat never, been treated so uncaringly.
On the 21st September I applied for an Airtel broadband connection; I did this because your company was recommended. I paid rs. 4297 by cheque. You processed it within 2 days! Unfortunately, you found out AFTER you had processed it, that your company could not supply a connection in my particular area. Why this was not checked prior to cashing the cheque is beyond me. However, I was told that the full refund would be processed immediately. I hope you will agree that considering your company was at fault, it would have behooved you company to act promptly and efficiently to ensure that a potential customer remain so. Instead, by your negligent and almost farcical attitude, you have managed to alienate a customer to the point where I will not hesitate to express my opinion to those within my sphere of influence.
From the 24th September to the 20th October, your company made no attempt to contact me at all. I had to contact your company at least 4 to 5 times to find out what was happening to my refund. I was led through Lewis’ wardrobe into a land of make-believe. I was informed by very polite, very sincere, but very deluded call operatives that my refund would be despatched in 2 days, 10 days, 15 days. Each one, mind you, being quoted AFTER the other ‘promised’ timeframe had elapsed. In other words, it was just stretched and stretched until it became impossible to believe Airtel employees anymore. It would benefit your company immensely if more of your employees were to live on the right side of the wardrobe.
On the 22nd of October, I again called your company and spoke to the next level up from the call operative. He assured me that the refund would be sent within 2 days (another 2 days!). At the precise moment I was talking to this person, a courier arrived from Airtel with, lo and behold! A refund cheque for rs. 1,000!!!! Such audacity! Such impudence! Well, it is either extreme audacity or extreme ineptness. For a company of Airtel's stature, either should be condemning.
On the 22nd evening, on my way home, your company called again and told me that my refund would be processed within the next 45 days!!!!!!!!!!! This is absolutely absurd! And this is why I am at the point of having few options left to me. Your company made a mistake and I am being mentally harassed because of it.
When I first came here over 25 years ago, I learned very quickly that a 'process' could and would take at least 45 days, due to the bureaucratic monster that was in place at the time. A paper had to go from pillar to post, and back again; get lost in between and only see the light of day after a multitude of totally unnecessary signatures. It is inconceivable that a supposedly 'modern' company in 2009 is still 'processing' in 45 days! What is your problem? Too many people sleeping? Not enough computers? Too much bureaucracy still? Or has the witch’s wand turn most of you into stone?
Congratulations! You have managed to turn a would-be grateful customer into a customer who will not be vindictive, but who will not hesitate to share my experience of Airtel’s pathetic customer care.
Oh, my complaint number was 24788360 in case you wish to attempt to rectify an awful situation. If I do not receive my refund immediately (now it's been one whole month), you leave me no option but to seek further counsel. You seem to take a somewhat sadistic pleasure in having people suffer. So be it, if I am to suffer, I shall ensure that the pain is evenly distributed. Are you the lion or the witch?
Yours disappointedly,
Adrian Cavinder

from mauj.comDeactivating wap.Bikini rich Alert Subscription Service
Sir,
My mobile number is +91 [protected]...On my mobile unnecessarily Bikini rich Alert Service is Sunscribed from wap.mauj.com...Everyday I get message like YOU HAVE BEEN RENEWED FOR BIKINIRICHALERT SUBSCRIPTION SERVICE...and it is costing me Rs.1 on Dailly basis...

I want to unsubscribe this service but am not able to do frm my mobile... i have allready Complaint So please Unsubscribe this service from my mobile imediately...
Thanking You...

please unsubscribe AIRTEL WAP services(http://gclub.in) for my mobile [protected]
as it is deducting 20/- unsubscribe it

To,
The Indian Consumer Forum Department

I am the airtel mobile service user with no.-[protected]. I never subscribe for any SMS facility, But it was suprised to me to recevie a massage for "Love Pack Subscription" Charges Rs.5 for every week.

I make various effort ro close this service since last 6 months through-
Customer care
Unsub facility
But nothing goes in favour of me and i lost many of time and money during this perod FORCEFULLY.

So i make i request to you to take nacessary action as soon as possible,

Thank You,

Sachin Kesarwani
S/O Dhani Ram Kesarwani
96/22a/2 Katghar
Allahabad, U.P.

Dear Sir,
My self TG HETE from village- RAWAN (Balodabazar) chhattisgarh
since 30 days we are unable to access the Airtel gprs service (Mobile office, Airtel live etc.) properly,
the all airtel customer in this area are faced this problem,
so kindly resolve our problem.
Your faithfully:

Mr. TG HETE
C/O Ambuja cement Ltd.
Ambuja cement colony
Q.No_ A/3-113
Village_Rawan
Teh: Balodabazar
District: Raipur (Chhattisgarh) PIN 49333

Mobile: [protected] (Airtel)
[protected] (Alternate)
[protected](Alternare)

dear sir,
i am using 3 post paid cards of cug in pgvcl scheme. out of 3 cards i m getting wrong call charges from my mobile no. [protected] from last 2 bills. the numbers is [protected] and coast of these calls is around 60 Rs. i complaind to customer care (121) last time but they are not replying me properly. and they are telling me that this is service provider's number but i need explaination of this.
because we are not using any of services like GPRS or any other than why we are getting this bill.

please do the needful in urgent.

thanking you

Hi,

I planned to switch from BSNL broadband to Airtel Broadband and just at that time i heard about a offer stating that if i book a airtel connection before August 31 i would get 5% Discount on total Bill, Rs.250/- Speed on Demand for first 3 months and 500 free calls (100 Airtel mobile mins and 400 Airtel Lanline mins) for the first month. So i was impressed by the offer and so i booked the connection on 26th August and i got the connection activated on 29th August. I was told about this offer over phone and within the next one hour the airtel person came to my house for registration.

I was happy about the speed at which they provided the connection. After a month o[censored]sage i got a bill and was shocked to see that the mentioned offer was not included in my airtel connection. When i complained about this in airtel on 7 Oct 2009 and first they told that the offer expired at the time of logging (Offer only expires on August 31st but i got my connection activated on 29th August also this was done by airtel person and not by customers) but i was not convinced so i sent a mail to airtel nodal office but there was no response. So i again re-registered a complaint and this time the airtel people said that the offer cannot be included as person who told me the offer and the person who registered the offer left the job and they didn't mention about the offer in my registration form. How could this be my mistake if the person forgets to mention the offer in the registration form. Now how can i deal this problem. PLEASE HELP ME.

Respeted sir,



Sir i am Aseen khan from jaipur i have purchase two airtel prepaid sim which no is -[protected],& [protected],in 2500/- rupees, on 6sep 2009. because this is vip no,but my both sim have blocked by Airtel on 5 oct.2009,when i contact airtel care then they said to me that your verification is negative then you re submit your doc. again.i have sumbit my all doc. in three time on 12,13,20 oct.2009, but they not start my sim. because when airtel call me on my no. for verification but due to my phone dead my phone is switc off , so i cannot received call. plz sir give me judge on my complaint
sir i belong to rural area . i have spend many money on this sim


Yours faithfully
Aseen khan
[protected]

Dears sir,
i am the customer of airtel broadband with number before 11 days my neighbour also want to give broadband connection but i done a great mistake i should have refer him any other good network who knows the values of customers(reliance or tata or bsnl also) i registered for net connection in net immediately one useless sales officer named Mr.Kandaiah,ayanavaram chennai came and collected sum of 3500reupees...

sir my name is pankaj n m usea of airtel frenzo friends chat and sir today without of any notifaction my my frenzo id is block sir/mam i requst u plz unblock my frenzo id as soon as possible sir/mam my id is harry_kumar25 n my cell num is [protected]plz plz plz sir/mam


THANKYOU

I have recharged on 12 oct 2009 for Rs.155 through EC. I received sms as successfully recharged. But on next day this amount has been taken back from my account. I called customer care but they replied as "the dealer, who did EC from his number, later on send from same number to stop this recharge. So u have to contact the dealer only". When I approached the dealer he say that once they recharge they cannot stop it. And said u have to ask customer care. Now both of them says each other. I dont know what happened. Can anyone say where shall i complaint about this? Or any give any complaint number?

Sir, Please advice whether is there any Monthly Charges applicable Call Conference facility on Mobile. As i have noticed that except AIRTEL no one is charging for the same. Only AIRTEL is charging monthly rental of Rs.50 of this facility.
I have asked AIRTEL about this but no i am not getting any proper reply from them.

Guys, Do not buy airtel Digital Tv, i suffered alot, first 2 weeks my account was not recharged and then thy disconnected my services although i paid 2650 2 weeks before.I am mailing to Nodal officer there is no reply.I ahve sent them reminders but there is still no reply

they gave me one complaint number which i come to knw after 10 days that thy have them self resolved that with out my prior information

Dear Sir (Mr. Anil Rai /Mr. Pankaj Sotha)

I have applied for Airtel Broadband wi-fi connection dt 15/10/09, amount Rs. 1500/-Tatibandh,Raipur(C.G.).But till now false commitment is going on for new connection by 16/10/09 evening.Again when no reply has come from Airtel office,again on 19/10/09 I had talk to Mr. Narendra[protected] he assured us within in two day's by 21-0ct-09, you will get new conn.Again I had call dt 22/10/09 with Mr. Ashutosh (Sales Officer)mob.no([protected]) & Mr Chandrashekhar mob. no.([protected]) ,no .of times, they hadn't gave proper response.Even if they are not ready to return our money. Again when I had called again & again then they are not ready for new connection and giving excuse like wire plob. etc,which is wrong because near by (10 mtrs). a broad band connection is already there in CAT(Catterpillar/JCB) Company.Avinash builders, Tatibandh which is located at opposite of my flat no.G-103.Jainam builders ,Tatibandh.

had kept the money receipt of rs.1500 to avoid legal consequences.More than 20 phone calls I had made, that I had kept as a record with me.I want the new connection within two day's by 24/1/09. I hope you will take some serious action againt the matter, as I know your Airtel Management is much more cautious in customer care cases.


Yours truly,

Harsh Sinha

G-103,Jainam Planet,Near AIIMS Hospital
Opp. Tatibandh Gurudwara,Tatibandh,Raipur(C.G.)
mob-[protected]

Hi All,
I'll bring to your notice that AirTel DTH Customer service and complaint resolution is too worst. After recharging I couldn't view any channels. I got an error signal locked error code B001.But they are deducting money from my account. Since October 13 I'm facing this problem I called customer care more than 10 times. These are the request no's I raised. The interesting part is they will close the request no's without my knowledge and without any resolution :)
1) Oct[protected]
2) Oct 14 2009 -1224032
3) Oct 21 2009 - 1268633
Area service manager Keeps his mobile Switched OFF ([protected]). Guys if any one knows the e-mail ID of regional manager or country head please share with me. ([protected]@gmail.com)

I'm ;located in Bommanahalli Area, Bangalore.

I WOULD HIGHLY RECOMMEND NOT TO GO FOR AIRTEL DTH. My intention here to right this is no one should not face such problems like this in future.

Regards,
Michael

Dear Sir,
I am C.Sundar Raja ,ERODE in tamilnadu having airtel prepaid
connection NO: [protected] for last so many years.But despit my
repeated requests to your Customer Care Center at 121. I am not
getting any satisfactory Response.
Each time This they side different Answers At 121. New OFFER for my mobile recived Message
(GPRS SPL offer Enjoy 1GB FREE usage on GPRS75 with 7DAYS val.U will be charged
30/P 50/KB after 1GB usage. sms GPRS75 sent to56789(Toll free). Dial
171178. FROM message ; Sender -no name, ATGPRS, Recived time 03:03:34
p.mDate :[protected].
OFFER for message recived customer only (121).
I sent SMS message type GPRS75 to 56789. Next repley for 1 second (
thank you for subscribing To airtel mobile office Rs 75 /7 Days pack
service . This service will be Activated Shortly . )
Next minit repley (Your request could not be processed.pls try after some Time). GPRS75
is not ok this number.

I made several complaints to CUSTOMER CARE SERVICE 121 of the airtel. My first complaint NO : [protected]. OUR
SIDE problem Solve MAXIMUM TIME[protected] at 02:00 p.m. But no action taken to rectify. BUT OLD COMPLAINT NOT RECTIFY. Please tell me my old complaint states ([protected]) But EVERY TIME Customer Care
Officer NEW COMPLAINT BOOKED and request Time for 3 DAYS TIME ,next 24
HOURS , next 3 DAYS Time.

FIRST COMPLAINT NUMBER : [protected] ???( 121 ANS GPRS 75 pack is applicable for your number[protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] ?? ( 121 ANS GPRS 75 pack is applicable for your number [protected])
NEXT : [protected] . ( 121 ANS GPRS 75 pack is not applicable for your number [protected])
NEXT : [protected] ... ( 121 ANS GPRS 75 pack is not applicable for your number [protected]).......




CUSTOMER CARE PERSON NOT RESPONSE, AND MAXIMUN PERSON WRONG
INFERMATIONS, NOT TRAINED .

GPRS SPL OFFER MESSAGE RECIVING DATE AND TIME ( [protected] )

1, 02/10/2009 03:05:34 pm, (GPRS75),
2, 03/10/2009 04:12:23 pm , (GPRS250),
3, 05/10/2009 10:09:12 am , (GPRS75),
4, 06/10/2009 04:19:00 pm , (GPRS250),
5, 08/10/2009 03:12:30 pm , (GPRS250),

EXAMPLE:
1.Your officer offer message forward sent to 404 (plan change sender)
2.I no your problem.Wait a minit your call forward to GPRS
department ( response answer GPRS department NO answer
your complaint detail please 121 call. DISCONECTED)
3. Your mobile number NOT APPLICABLE this offer( Daily to times
GPRS OFFER message recived my([protected]) mobile phone)
4.Your CUSTOMER CARE OFFICER TALKING time DISCONECT
THE CALL.
5. NO PROPER RESPONSE & ANSWERS ( First Customer Care )
officer GPRS75 sent to 56789, Next persion GPRS 75
, Next person
Deactivated GPRS NO RENTAL PACK , Next person 1GB FREE
USEAGE after 1 GB chargable please NO RENTAL GPRS PACK
ACTIVATED),
6. Your mobile number NOT APPLICABLE this GPRS75/250 OFFER , Next
person Your mobile number APPLICABLE this GPRS75/250 OFFER.
7. LAST 121 PERSON I TAKE EXTRA CARE YOUR COMPLAINT .(121 mail
sent immediately your problem solve promises. Request on completed
Monday[protected].)(121 seenear officer)

EACH TIME THEY SAID (121) DIFFERANT DIFFERANT & WRONG ANSWERS.

Kindly solve my problem immediately,

Thankingyou,

REGARDS,
C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected].

I SENT MY FIRST EMAIL AT : nodalofficer.[protected]@airtel.in

I SENT MY SECOND EMAIL AT : [protected]@airtelindia.com


REPLY, FIRST EMAIL DETAILS : (FARWARD)


Nodalofficer.[protected]@airtel.in
<Nodalofficer.[protected]@airtel.in> 17 October 2009 06:53
To: gee0001 src <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc
m>

10/17/2009 06:53 Subject
121 CUSTOMER CARE (TAMILNADU) INDIA
WORST SERVICE
P Please do not print this e-mail
Default custom unless it is absolutely necessary P
expiration date
of 01/15/2010

- Show quoted text -
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects




MY SECOND EMAIL REPLY DETAILS: (FARWARD)
Re: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE [|BAL|[protected]|[protected]|]
Inbox

[protected]@airtelindia.com
<[protected]@airtelindia.com> 17 October 2009 11:10
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr. Raja,

Thank you for contacting Airtel.

We understand from your previous interactions,,you have expressed concern over the GPRS 75 pack and service rendered by customer care department for your Airtel number [protected].

We understand your concern and we will work towards resolving the same.

Further, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.

We would like to inform that GPRS service currently not active on your number.

Further, we would like to inform that GPRS 75 pack is applicable for selected customers.

To activate GPRS75 to 56789(Toll free) if the pack is applicable to your mobile same will be activated.

We would like to inform that on GPRS 75 pack you will get 1 GB free and - Post Free Usage: 30paise / 50KB.

To receive settings send message MO to 52567(toll free) save the settings and switch off and on your number.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,



Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/10/2009 07:03:13
Subject: 121 CUSTOMER CARE (TAMILNADU) INDIA WORST SERVICE

META charset= ISO-8859-1 BR





NOT SATISFIED YOUR REPLY . (LOSS OF MIND , LOSS OF TIME).
PLEASE ,
Kindly solve my problem immediately,
thanking you


REGARDS,

C.SUNDAR RAJA,
118,vasantha vikkar , vasantha nagar ,46 pudur, solar, Erode-6388002,
TAMILNADU,INDIA
MAIL ID : [protected]@gmail.com
CELL :[protected],
:[protected].
:[protected].
:[protected]
Reply | Reply to all | Forward | Print | Delete | Show original


Nodalofficer.[protected]@airtel.in <Nodalofficer.[protected]@airtel.in> 22 October 2009 17:48
To: gee0001 src <[protected]@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
your query/complaint and will get back to you within 5 working days .

Regards
Nodal Officer


******** Disclaimer: Kindly note that the working hours for Nodal
Officer is from Monday to Friday between 9:30 am to 6:30 pm. ********


In response to:



To
[protected]@airtelindia.com,
gee0001 src nodalofficer.[protected]@airtel.in
<[protected]@gmail.co cc
m> "ooty.suren"
<Ooty.[protected]@gmail.com>, gee0001
10/22/2009 17:48 <[protected]@gmail.com>, sivacri0001
<[protected]@gmail.com>, goldking
<goldking.[protected]@gmail.com>

Default custom Subject
expiration date 121 CUSTOMER CARE (TAMILNADU) VERY
of 01/20/2010 VERY WORST SERVICE IN INDIA
P Please do not print this e-mail
unless it is absolutely necessary P









- Show quoted text -
|[protected][protected][protected][protected]|

- Show quoted text -
|[protected][protected][protected]--|
|[protected][protected][protected][protected]|

- Show quoted text -
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Acknowledgement Mail. Inbox
[protected]@airtelindia.com <[protected]@airtelindia.com> 22 October 2009 17:53
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: 121 CUSTOMER CARE (TAMILNADU) VERY VERY WORST SERVICE IN INDIA
Date: 22/10/2009 05:59:13 PM
From: [protected]@gmail.com
To: [protected]@airtelindia.com;nodalofficer.[protected]@airtel.in

Hi,

I have been using Bharathi Airtel Post Paid Connection since long time. I have 2 connections with me one of which is not being used much during the recent past. I therefore decided to surrender this SIM Card.

I went to Airtel office in NR Colony, Bangalore to surrender, but they did not accept giving varieties of creative reasons for not accepting the SIM. When I made repeated visits, I was told to send a mail to [protected]@airtelindia.com requesting them to cancel the connection. I got reply from this email stating they will get back to us in 48 hours time without even mentioning if they have accepted my request to inactivate the SIM. I did not get any response from anyone in the next 48 hours. When I gave a call to one customer service executive through 121, he informed me that the request was still open and no action was taken on this. He had no reasons to explain the cause for delay. He then told me that the connection may be inactivated in the next 10-15 days time!!

When we have a post paid connection, every day counts for the billing and this is a cheap trick to increase the bill amount. When I ask them about the refundable deposit of Rs.400 they collect when we take a new connection, they bluntly say, it will be adjusted. I do not understand what adjustment here means when we have zero outstanding amount.

When I enquired with my relatives and friends about this, I was shocked to know that Airtel does the same to all its postpaid customers when they surrender their SIM. My friend had also approached the NR Colony Airtel showroom for cancellation. He was given an assurance that the connection was cancelled. After several months, Airtel people from various offices have bugged him to make the payment saying that the connection was not at all cancelled.

How can a reputed organization like Airtel play such cheap tricks to make money. This is a completely illegal and objectionable attitude of Airtel. When it takes just 1 day to get a new connection, why should it take months together for a customer to surrender and deactivate a connection? The way they talk makes anyone sure that they won't return the refundable deposit amount they collect from us.

Is there no single responsible and sensible official in the Management level in Airtel who can look into such issues and stop their executives from looting customers like the way Airtel has been doing currently? Who can teach Airtel the basic business Ethics they have to follow?

Regards,
Karthik

I have recharged my mobile [protected] ( Airtel karnataka Prepaid) on 20.10.09 @ ahmedabad Airport Airtel counter for Rs.399, I have got credit for Rs.5 only.

Further I have recharged for Rs.200 on 21.10.09 , I have got the message stating that amount is credited but no talk time. I have contacted all the customer service executives ( ahmedabad and bangalore) including nodal officer in Bangalore but in vain. At present My mobile is in accessible.

I am not getting reply for my mails.

Airtel service is very very bad.I called 121 from my mobile and the operator says since you are in roaming , you need to contact karnataka customer care as we are not having your data base which will be STD for me.( but 121 auto message says any time anywhere service). Is it the service are we expecting from Airtel?

AirTel DTH Customer service and complaint resolution is Worst. I am paying for channels with no picture on the screen. Area service manager Keeps his mobile Switched OFF ([protected]). Service engineer calls and commits will come in 30 mins but never turned up and finally sends the SMS that complaint has been resolved.

I am facing this problem in Electronics City Area, Bangalore.

I WOULD HIGHLY RECOMMEND NOT TO GO FOR AIRTEL DTH...

Samir