Airtel Complaints & Reviews

Since we have started using the Connection , we have been using one package consistently but later suddenly realised that it is deactivated and we had been using the connection as per the previous package leading to the increased phone bills..........
When asked they say that that package is no more available so they cannot activate it .............
We have not told the company to change the package....... but it is done - dont know how...........
In the end we have increased phone bills

Respected Sir,
Lot of references were made to customer care office through telcon ,references were No. 761157 dt 27.07.2009, 90336281 dt 30.07.2009, 23521472 dt 25.08.2009, 23760146 dt 31.08.2009 , 24363704 dt 15.09.2009 & 25397044 dt 14.10.2009 to stop / disconect the connection of Land Line yet I am getting continuous Bill of Every month. The Modum of the telephone were also returned through caf No 176640 on 10.09.2009. Again on 05.11.2009 the matter was discussed with your office senior floor executive Ms Shweta & Customer Executive Ms Reshma through Refe No[protected] that unnecessary I am being now & then receiving Monthly Bill yet I have disconected the said telephone in the month of August2009 (Plz see my attachment of your bill number[protected]bill dated 9 August 2009 showing that airtel wants full & final payment up to 7 August 2009) which was already been paid on 28 August 2009. It is furthere stated that I have received a call from Air Tel on 3.10.2009 that your Bill has been wavedoff and no bill will be preffered to you in future yet I am receiving Monthly Bill every month , more over receiving calls from Customer care office of yours.
I have already sent E-mail to Nodal Officer/Appellate Authority on 5 November 2009.
As such please I request your goodself to look into this matter and save from mental tension and stop further receipt of monthly rent.
An early reply is soliciated.
Thanking you.
Yours sincerly,
VED PAL
Ph: [protected]

DEAR SIR
I HAVE THREE AIRTEL MOBILE CONNECTION.I HAVE COMPLAINED SEVERAL TIMES AIRTEL CUSTOMER CARE BUT THER IS NO RESPONE FROM AIRTEL.SO THEN I AM GIVING THIS LETTER .IF THERE IS NO RESPONSE FROM AIRTEL THEN WE HAVE TO CHANGE THE OPERATOR AFTER NETWORK POTABILITY ,MY MOBILE NO:[protected]

MY NAME :ROHIT MUNDHRA


MY ADDRESS:#60 RMV 2ND STAGE
1ST BLOCK 1ST A MAIN 4TH CROSS
BANGALORE-560094
BEHIND AIRFORCE COMMAND COPOUND


THANKING YOU

ROHIT MUNDHRA

Dear sir

my ACK recipt no is--HR/GGN/10693/000525 , Name--MANOJ KUMAR ARORA s/o---ASHOK KUMAR ARORA /25244
sir in month of March09 your PF gurgaon office released my amount as per record but till nov o0
i never recived any amount in my account sir my ACk recipt no is above so i need your help .
regards
manoj
[protected]/[protected]

Hi,

My name is Channdeep Singh & my Airtel postpaid mobile no. is [protected]. I have been a loyal customer to Airtel & availing their Broadband, DSL & Mobile services for quite long now. But, I have an issue here with my Airtel Postpaid Bill.

I signed up for Airtel Postpaid Mobile in Feb 08. It was a corporate plan as I work with HCL. It was an Advance Rental Plan for 1 yr & they charged me Rs 699. My monthly rental was zero. I was able to sign up for this with the Airtel's representative for HCL. Now, as it was a corporate plan, my internal company calling i.e. CUG (Company User Group) was free. Everything went well till 1 yr as the main reason for signing up corporate plan was being accomplished (of enjoying free CUG calling).

Now, after 1 yr, when plan expired, without any acknowledgement & notice, Airtel switched me onto a normal postpaid plan & started charging me a monthly rental of Rs 300. I came to know this after 2 months, when I started receiving calls for non-payment pf bills. When I contacted Airtel Customer Care, they told me, as your 1 yr plan has expired, so it has now turned into a normal Postpaid no. & that's why, you are now being charged this monthly rental. Moreover, when I asked them, how to renew contract, they asked me to contact Airtel's representative for HCL.

When I spoke with Airtel's representative for HCL, he says, he can't do anything about monthly charge & started ignoring my phone calls to him. I was very annoyed as this all was done without my approval & moreover, I did not get any notice through any mode of communication. Finally, after many conversations with Airtel Customer Care, they reveresed some amount & offered me a new 2 yr contract with some reduced amount. I got agreed.

It was all OK till here. Now, I carried on with my new plan & kept paying all the bills. In a few months, I felt that I am getting charged extra because my maximum calling was internal i.e. CUG, which was free as per my postpaid plan. Now, I reviewed my bills & found that I have been charged for even all my CUG calling. I reported this to Airtel customer care as my contact was non-existent with Airtel's representative for HCL as he use to ignore my phone calls. Customer care told me that the new 2 yr plan, I have been switched onto, is a public plan. Its not a corporate plan & so for, there is no CUG free under this plan.

Now, they said, they can't do anything & CUG will always be getting charged in these 2 yrs. So, this was an absolute breach of contract as they are now charging me for CUG as well. & the main reason for me to sign up for a corporate connection was to enjoy free CUG calling only. Upon this, I then went to meet Airtel's HCL representative in person, & he suggested me to keep paying my bills minus CUG calling charges. I told him, that it is not possible for me to figure out every CUG call from every bill & making payments after deducting CUG calling charges. & most importantly, doing this for 2 yrs. I don't think, it would be possible for anyone. Then, he advised me to calculate some average amount of CUG calling, which I make.

I kept doing this & now, few days back, I got a SMS for Airtel, that due to my previous outstanding, they have handed over my details to their payment assistance partner. I haven't contacted Airtel Customer Care & HCL's representative till now.

SO, I want to lodge a formal complaint here because of the following reasons:

1- Why I was not been informed & taken my assent, when my initial 1 yr contract was about to expire ?
2- When they offered me new 2 yr plan to renew, why they did not tell me that this this is a public plan, not a corporate plan, & I will be getting charged even for CUG calling ?
3- When I asked from Customer Care, the procedure to get this new public plan converted into a corporate plan (corporate plan, which means free CUG), they say me, that I will have to subscribe for a new corporate plan & all my money, which I paid as Advance Rental (Rs 1000) for this new 2 yr plan, will go in vain. Why ? Why I have to pay again ? Why you did not tell me that this is not a corporate plan & CUG will be getting charged ?


Thanks in Advance + Best Regards,

Channdeep Singh
[protected]

Dear sir

this is to bring under your kind consideration that I prashant sharma resident of 89 rajendra nagar colony dehradun is presently a subscriber of your airtel prepaid mobile services my contact number is [protected] sir from the past three days ie from 14th november i m facing so much trouble from your side as your company is automatically deducting my balance earlier it was Rs.162 rupees but you deducted all amount and said that i have subscribed for airtel services but you can go through with your recordsthat till date i have not ordered for any additional services that day your senior assured me that my amount will be refunded in 24 hours as it happened due to mistake from your side. my earlier complaint number was 584593 which your official kailash ji given to me and assured me that this will not happen in future but today when i checked my account balance again its showing only Rs 5 - instesd of Rs. 155 - which was very shocking for me then again i coordinate with your customer care with Mr.
sanjay he said that he can understand but he is helpless he gave me the nodal officer numberie [protected] but even after trying this number several times no one is picking it up so that i can follow up.

so you are requested to kindly resolve the matter as soon as possible as i am shocked that with such a brand name of trust Airtel is cheating their subscribers i am using airtel services since i have started using mobile but i am really very sorry to say that i am facing so much problem in this duration that in future i have to think about using airtel services.

Today i have recieved a call from your call center by number [protected], & mr. shahshi denied to return back my balance.

Please do the needful. otherwise i have to take some legal action.



Hoping for a favourable action at your end.

attached the conversion earlier with you regarding this case:




Dear Sir/Madam,





Thank you for contacting Airtel.





As per your telephonic interaction, you have expressed concern over balance deducted without your consent for the Airtel number [protected].





We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused to you in this regard.





Your concern regarding the same has been forwarded to the respective department. Kindly quote the Service Request number [protected] in any future communication about this request. We would revert to you by 19/11/09. We request your cooperation till such time.





We appreciate your patience and understanding in this regard.





Further, we realize that this situation must have greatly inconvenienced you.





As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.





On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.





For further assistance, mail us at [protected]@airtelindia.com





We value your association with Airtel.




Warm Regards,


Saravanan Loganathan
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/11/2009 14:39:24
Subject: Urgent complaint , customer care playing with Airtel brand name badly

META charset= ISO-8859-1 BR
Dear sir

this is to bring under your kind consideration that I prashant sharma resident of 89 rajendra nagar colony dehradun is presently a subscriber of your airtel prepaid mobile services my contact number is [protected] sir from the past three days ie from 14th november i m facing so much trouble from your side as your company is automatically deducting my balance earlier it was Rs.162 rupees but you deducted all amount and said that i have subscribed for airtel services but you can go through with your recordsthat till date i have not ordered for any additional services that day your senior assured me that my amount will be refunded in 24 hours as it happened due to mistake from your side. my earlier complaint number was 584593 which your official kailash ji given to me and assured me that this will not happen in future but today when i checked my account balance again its showing only Rs 5 - instesd of Rs. 155 - which was very shocking for me then again i coordinate with your customer care with Mr.
sanjay he said that he can understand but he is helpless he gave me the nodal officer numberie [protected] but even after trying this number several times no one is picking it up so that i can follow up.

so you are requested to kindly resolve the matter as soon as possible as i am shocked that with such a brand name of trust Airtel is cheating their subscribers i am using airtel services since i have started using mobile but i am really very sorry to say that i am facing so much problem in this duration that in future i have to think about using airtel services.


Hoping for a favourable action at your end.
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i bought a postpaid naumber ([protected]) on 10 august 2009. i sent a message regarding activation of special five plan and inquired to cousmer care about the activation they told me its activeted the number i included in the plan was hyderbad number . I bought the airtel number just for the sake of special five plan . but when i got the bill it was calculated @ 1 rupee/min instead of @50 paise/min . I told them that i will not pay until airtel won't calculate the bill acording to special five plan . I stopped using the number but still i get the bills and calls from the cousmer care . I still say what i said earlier but they dont do anything but in last few days they starting using abusive language and they also threatened me too many time . on 18/11/09 i got a call from cousmer care number[protected] from a lady she just started saying things i cant even mention . But is this the way airtel is giving training to their employees and if Mr Bhupinder Narula is still operations head i would like to ask him is this the way they are representing their compony by not giving the services and dealing in bad manner with coustmers. i would like to report this matter and if possible would like to forward this to the head of operations, AIRTEL in delhi .

It is in reference to the mobile no. [protected] of Airtel in Bangalore city. The connection is in name of Amit Bhatia staying at 281/A 13 main 23 rd cross HSR layout Sec-3 Bangalore. The outgoing calls were barred on my number for two times previously and was told that there is one form UEF which is not received by us & you need to submitt it again. I went to the Airtel shop Arshita Communication #286 Konappana Agrahara E-city Hosur main road Bangalore 560100.The papers were submitted twice to the agency on request of customer care executive but again the calls have been barred.
This number belonged to me in 2008 also and was requested for cancellation in Dec08 at Airtel shop in Jayanagar -4 block as I was moving out of city. The number remained active in spite of several requests & when I came back in Sept09 I had to pay Rs.700/-(+) for previous adjustment Rs.200 for sim card Rs.250 as security deposit & Rs.250 for reactivation. After collecting bills for two months the calls have been barred again.
The new problem now as per Airtel shop personnel is that you have to pay Rs.1500/- as premium number charges due to which your calls have been barred it is not due to non- submission of any form.You have to pay the charges again as your number was deactivated once & again we have to reactivate it other than reactivation charges paid by you.
This is unnecessary harassment to me & effecting my job also.

My(Priya Jacob) airtel pre paid NO.is [protected].I have recharged for Rs.100 on Sept-09.As my balance reached Rs 50 my balance is cut to Rs.-9.8(negative!!!).As I contacted the custar care it was informed me that my cricket live score was active!!!.I have never given the airtel any permission to activate cricket live.I never see cricket .With out my permission call charge balance was cut to minus level. Also in a prepaid connection how the company can cut the balance to minus level ?If so what is the meaning of prepaid connection?I want the satifactory reply for this .Other wise I have to go to Cusumer court for jastice!!Also I want to know the Name,Designation,phone number,E mail idof responsible in charge officer of Air tel pre paid connection.At custamar care is not providing any data of this.
Priya Jacob

Dear Sir,
I am Mr. Amit K. Shetye. I have 6-airtel nos. & 2-friend's no. Mr. Nagesh M. Khopatkar & Mr. Satish M. khopatkar viz;[protected],[protected],[protected],[protected],[protected],[protected], [protected],[protected].
Complaint no.1) Deduction of charges of services that we have not activated.
Complaint no.2) Deduction of rupee per day without any information and reason.
Also they are not accepting that fault is from their side only and directly blaming to me. I had gone in their Lower parel PENINSULA branch last month to register the complaints. But Customer care Executive didn't talked properly. He gave me only 10Rs. refund but actually charges cut more than that. Not telling reason behind this. I replied them I can make mistake but many people came here for the same complaints. So I want proper reason and refund of all my charges was cut. Stop daily deduction. No other companies do like this. Also this AIRTEL network is fully faltu......Please do the needful.
Regards,
Amit K. Shetye.

Dear Sir,

this is the second complaint to the consumer forum about my network & service problems i have Send mails to Appellate authority about the misbehavior of the people of customer care 121 and people at lobby of airtel head office at Hyderabad Says that who pays Rs 10,000 payee customers only get service regarding this i have complained to appellate authority through phone & mails but nobody responded since august 27 2009 and if i call them their answer is we will give feedback in 3months time but as per TRAI they have to respond in 7 working days.

Are Appellate authority & customer care departments working on behalf of customer care or AIRTEL if it is So it must be AIRTEL Care Not Customer care pls suggest me regarding this

Regards
[protected], [protected]

I write this expecting your perusal of the entire matter and with an intent to not be harassed for what I am not responsible for.

This noon I received a call from an Airtel mobile number. The caller, a lady named Rekha, claiming to be from Airtel Collections asking for A, who had been my colleague in my previous organisation.

I asked them what this was regarding and was told that it was to realize an outstanding bill of A, whose number had been disconnected four months ago. Upon enquiring further, I found out that they had picked my number from the dialled list of A which was in their pocession and also that they had several other numbers who they would be calling from that particular list.

I assume, that I was in no way obligated to co-operate in the interrogation and to help them trace the person in question(A), I questioned their very purpose of having called me in the midst of an already disturbing situation that I am in, owing to my own personal issues.

The lady just dismissed my query and stated, "This is none of your business and you should know better". This statement infuriated me, but the lady just disconnected the call.

Upon calling back, a third person named Hegde came on line and claimed to be the Assistant Manager at Airtel. Upon asking for their details questioning their motive he asked me to visit them at Divyashree Chambers, for any further queries.

I have called up Airtel and verified with them, that the call was from a third party Collections Agency. I have registered a complaint with Airtel Customer Care (Ref #[protected]

I have also registered a complaint with the Nodal Office (Ref #[protected], questioning the practice.

Few months back I got a message from Airtel that Missed call Alart has been activated in your mobile free of cost for 3 days, but till date it has not been deactivated by Airtel & cutting Rs. 15.00 every month from my connection. My No is [protected]. I requesting to stop such bloody things with customer.

Hi,
I have tried to download 2 songs through airtel live.
one song download 87% and saying download fails, where in 2nd song it is saying Authorization failed. please contact your service provider.

Though i got 2 sms of charing Rs 20 for each song download.

Dear Sir/Madam



I am Mr. Sitaram Vishnu Shinde , the Ex- Employee of Bharti Airtel Services Ltd.
I have Submitted the PF Form in the month of Apr’09 or May’09.
But Still I have not received the PF Amount in my A/c .
So, pls let me know What is the status of my PF? Pls revert me asap.



Company Name : Bharti Airtel Services Ltd.

Name : Sitaram Vishnu Shinde

Dept : CSD

Employee ID : 47963


Regards

Sitaram Shinde

91+[protected]

.AIRTEL Mobil costomer care service is very poor .you can not get executive to listen complaints.ihave not subscribe airtel live service for cricket score but they are sanding sms and deducing money every day .I have sand sms to stop this ser vice and also tried their cc no 121 but no result.THEY ARE CHARGING RS 1.50 FOR EVERY CALL ON 121 COSTOMER CARE NO

Hi,

This is with regards to Airtel Connection (broadband). The connection was with my friend who has moved out of bangalore and he wanted to transfer the connection to my name. This was to be done free of charge as communicated to him by Airtel. It has already been over 12 days and I am still awaiting for any call from Airtel. The last call I received was by a lady from Airtel asking me my present address (the address to which the connection would be transferred), and she assured me that it would be done in 2 working days. It already has been over 8 working days and I have not received a single call from Airtel regarding this.
I tried following up on this, but all I get into is a round robin situation, where one department transfers my call to some other dept and this never ends. I got hold of a number to which I can contact, and I have been trying to contact the person, but again, this guy routes my query to some department which does the same.

This is highly unprofessional behaviour from Airtel and I would really appreciate some quick action on this. For a new connection it hardly takes 3 days but for a existing connection to be transferred its taking more than 10 days (and I dont even know if the process for transferring has started or not as the Airtel Guys are not updating me with the Service Request number. I have repeatedly asked them to tell me the service number so that I can follow it up with the call center, but to no avail).

Regards
Swagat

sir, i have made request to cut my addon number [protected] which i am not using for 10months. insted for that number they repeatedly cutting my main number ie [protected]. I am practicing in corporate hopsital as emergency surgeon. because of their irresponsible service even after somany complaints they are not rectifying that.
rom ravichandran subbaraj <[protected]@gmail.com>
to nodalofficer.[protected]@airtel.in
bcc appellate.[protected]@airtel.in
date Thu, Nov 12, 2009 at 10:28 PM
subject REPEATED MISTAKES BY CUSTOMER SERVICE
mailed-by gmail.com
hide details Nov 12 (5 days ago)
Sir, i am using Airtel past 5yrs and my No is [protected]. on 3rd Nov 2009 i have made a request to cut my ADD ON NUMBER ie [protected] which i am not using for the past ten months ( complaint No[protected] . But you have cut my main number next day for which again i made a complaint ( No[protected] on 10th Nov 2009. again today ie 12th Nov 2009 my main number was deactivated instead of my add on number for which again i have To made somany calls which makes me emotionally arrogant. IS THIS SERVICE YOU ARE GIVING TO PRIME CUSTOMERS WHO IS IN EMERGENCY SERVICE? OR I WANT TO KNOW WHY THIS WAS HAPPENED? AND I NEED A PROPER EXPLANATION REGARDING THIS ISSUE.
- Show quoted text -

Dear Mr.Ravichandran

Thank you for contacting Airtel.

We refer to your e-mail dated 12th November 2009 , regarding Mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to confirm that we have registered your below complaint for disconnection against the service request number 29342099 . We will revert to you on or before 25/11/2009

We request cooperation till then.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

Thanking you and assuring you of our best services at all times

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Yoga
Nodal Officer

Complaints in Airtel services.

Dear Sir.
I am using this mobile service since July 2008 and find it is most anti consumer related. Not only that it runs nefarious business and there is NO Customer Complaint cell.
1. On 4th November I got one incoming SMS from 5432105 that “Jobs on mobile will be renewed in 3 days. You will be charged Rs. 10 for 10 days service. To deactivate, dial *321*661#. Send tips to 5432105for career tips on job success.
I dialed then and there on *321*661# in order to deactivate but on the contrary, IT WAS ACTIVATED!! What nonsense!!
Again to day dated 17th Nov 2009 , I got the SMS from 5432105 that “ jobs on Mobile service has been renewed . You have been charged Rs. 10 for 10 days of service . Send TIPSto 5432105 etc.etc.
I DO NOT want it nor I accepted , then how they can deduct Rs. 10 forcibly?
2. Further on few days before, I got the incoming SMS from 543211 that “your hello Tune service will be renewed in 3 days & you will be charged Rs. 30 for 30 days. To stop Hello tunes call[protected] or type STOP & SMS to 121.
I immediately called[protected], but it was never connected. Rather I got a further message from 543211 that ‘Thank you for calling the Hello Tune services. Call [protected]@Re.1 per min and say the song name / movie name to find your favorite Hello Tune.”
Seeing this 420 business, I sent SMS to 121, but the reply came “Sorry, no matches found. If you wish to stop your paper bill and subscribe email bill, please send STOP BILL<EMAIL>.
What NONSENCE again? Hence this unwanted hello tune is being continued!
3 On 4th morning I dialed Airtel Live 543212 to see if I can lodge a complain, the recorded version started “to listen in Hindi, put 1. Etc etc” and for all NONSENCE versions for 1.03 minutes, I was charged Rs 12.00?? what are all these ?
4. What all nefarious business?
5. I get SMS every day several times regarding Cricket Match results for which I never requested nor interested. But Airtel disturbs me a lot and charge the same from me.
6. This hallow tune is not required by me and at each month they send SMS and it is mentioned that to stop, pl, send SMS etc.I do it, but they are just charging Rs. 30 from me per month for no reason.
7. I have also lodged complaints in Airtel`s internet complain box , but they never reply , nor acknowledge.
8. In Airtel service there is No Customer Complaint Cell or System, nor do we know where to lodge the complaints (they have done it purposely to loot the people) but simply paying our hard earned money to Airtel for no reason at all!!
Hence I request you to take my case seriously and please see I am no more cheated by Airtel. At least I want to know where the Customer Complaint cell is. ?
Airtel should be booked for running such 420 business and to deprive so many innocent customers every day.

With regards.
B.Basu


Mobile no : [protected] .
Address : 62. Lily, Orchid,
Majiwada .
Thane 400 601

dear sir/madam
i have been receiving mgs on my both the celll phones simultaneously from an unknown person who seems to be using airtel freinds chat. please kindly tell me the procedure to block this person from sending the msgs. as it is very scary to receive such msgs.

kindly do the needful and oblige.