Airtel Complaints & Reviews

Dear SirMadam,
I am using the numbers [protected](K.GANGADHARAN) & [protected](K.K.PRAMEELA) in kerala.I am living in chennai. I have`nt used this number for some time.i`m not able to make any calls or receive any calls.The service to these two numbers are deactivated.Pls activate these two numbers for me. I have Rs.69.33 & 29.38 balance respectively in these two numbers.

I use these numbers when i go to kerala during my vacation every year .So please activate these two numbers for me.
Thank You

I have been using my Nokia 1202 for past 1+ years still there were not problems with
my IMEI,but now[protected] they say that i have an invalid IMEI and i have to register
it with Some Govt Agency ,my question is NOKIA such a reputed company would never
have an invalid IMEI number and they support center for NOKIA says that i have a valid
one and international database http://www.numberingplans.com/?page=analysis&sub=imeinr
say that my IMEI [protected] is valid! What should i do ? Should i pay for the
200 bucks to register this ? or is there some problem with IMEI database of Airtel ?

Please help me out.

DEAR SIR
I M VIKAS JAIN FROM DELHI
I HAVE APPLIED FOR AIRTEL STATIC I.P. FOR CCTV CAMERA.
FOR THAT AIRTEL EXECUTIVE FILLED A FORM FOR THAT & COMMIT 48 HRS. FOR STATIC I.P.
BUT EVEN AFTER 100 DAYS THEY HAVE NOT SUPPLIED ME THE SERVICE , FOR WHICH I HAVE PAID FULL ONE YEAR RENT IN ADVANCE.
AFTER SO MANY COMPLAINTS TO AIRTELS CUSTOMER CARE , NODEL , & LAST APPELETE DEP. THEY REPLIED( AFTER 4 MONTHS) DONT WORRY U WILL GET STATIC I.P. !!!!!!
SIR ANYBODY NEEDS FOOD WHEN HE IS HUNGRY .
SO I REQUEST U TO GUIDE ME WAT TO DO AS NOW I M APPLING FOR M.T.N.L STATIC I P FOR MY WORK & NOW NO NEED OF THIS AIRTEL.
SIR I HAVE GIVEN FULL ONE YEAR PAYMENT FOR BROADBEND AS WELL FOR STATIC I.P.
SO PLZ GUIDE ME
THX
VIKAS JAIN
[protected]
DELHI
KAROL BAGH

I recharged my airtel prepaid phone number with limited time offer of Rs60 for reducing my call rates to 60 paise for both local and std calls.
the problem i faced was that it stopped working after about a week.

i try to call to costumer care executive,they say that this was done because i had my validity extended to life time after a week of this Rs60 recharge.when i said them to write a complaint for this they simply refused to do so and i lost Rs60 due to this idiotic bug or whatever it is according to airtel.AND COME ON Rs60 ARE JUST ENOUGH FOR A COLLEGE GOING PERSON

sir, 28/10/2009 ko mene airtel ke road side me lage hue can o p se 65 Rs sim kard liya tha jiska no. hai [protected] aur mujhe ye bol kar sim diya gya tha ki ye life time sim card hai aur isme apko 65 Rs ka balance milega aur 1 year tak call rates rahegi A-A .50 paise A-other mobile .50 paise A-S.T.D .50 paise Sms .50 paise aur ye identity ke liye mene driving licence or 1 photo diya tha or mujhse kaha gya tha ki ye sim card 28/10/2009 ko raat tak activate ho jayegi incoming-out going start ho jayegi par ye abhi tak activate nahi hui hai... aur jab me aaj 29/10/2009 ko iski complaint karne ke liye airtel ke touch point coustmer service poit par gya jo ki sapna sangeeta ke samne indore me hai aur unko apni problem batai to unhone kaha ki is case me hum kuch nahi kar sakte........mene unse kaha ki apke pass record to hoga ki is no. wale serios ki sim card apne kis shop wale ko di.to unhone kaha ki unke pass koi record nahi rahta hai aur ye bhi kaha ki wo aise hi kisi ko bhi sim card sale karne ke liye de dete hein without any proof or record........please airtel ke khilaaf koi action liya jaye sir.its my humble request to u sir

SAGAR SINGH JATAV
INDORE.
MOBILE-[protected]

Sir, I have been using my airtel number [protected] for many years now , since i met with an accident and was out of station for more than two months i could not pay my bills, my number has been disconnected and iam told by customer service that it has been sent to recycle , i request that my number may reinstated and i have already cleared all my dues and i need my number [protected] since all my contacts are through this number please oblige and hope the needful will be done at the earliest
from
srirangaprasad y.p.
[protected] ( contact number)

Most of the time when I try to login for Airtel postpaid bill payment, the site seems to be down! If try calling to custcare of airtel they says there is some problem and they are looking into it. But it happens almost every month. Due to this we loose time and sometime may cross due date. this result into penalty! I had argued last time that this is because your site is down and I would not pay any extra penny. After that they agreed to it and cut down extra charges, but I cannot keep doing this every month. Moreover calling CustCare and being on hold is really irritating!

i had paid rs.202/- on 16/10 time : 7.00 pm for topup Airtel mobile: [protected] of my wife (for offer given full talk time & rs.40 boastup )
to Airtel authorize recharge store Name :: Metro Mobile , no.6, dr no.1/3 ,balakrish mudali street, Aryagowda rd , w-mambalam , chennai - 33 ph: [protected]/4261 4698

But 16/10 to 19/10 7.30 pm they have not processed the topup . I am keep on calling shop for recharge. Always Got sweet wording that they will check & they vl call me .After i went to shop on 19/10 (7.30pm)with heat argument But finallly they checked & processed recharge rs.202/- of talk time rs.181 around 9pm of 19/10 without offer Airtel fulltalk time & boastup

I have compliant to Airtel customer service on 20/10 (Monday) about mental agony faced by me for these 3days because of this store. Three days my wife could NOT make call because only rs.4 left in the said mobile
But till today 26/10 NO action was taken by Airtel customer services. i was just ask airtel to refund of rs.19 difference +rs.40 boastup +rs.100 (call made to shop) . on behalf their authorize shop so that no consumer will face this problem again.

My questions is, what is solution ? & As a consumer why have to bare Mental agony & stress ?
How i can get the refund ?

B.Rgds/Sriram
[protected]
postpaid

My Mobile NO. is [protected]. Plz. unsubscribe from 5888 services immediately.

I have dialled AIRTEL 121 bacause my Airtel Messenger is not working. I have told my querry but they disconnected the call and therefafter I called 3 - 4 times and now they Cancel/Hang my calls.

This seems to be a new STUPID idea to ignore calls they don't want to answer.

How will my querry will be answered?

Raju
AIRTEL Cell No. [protected]

I have been a customer of Airtel for the last 3.5 years with the post paid number +[protected] and has promptly paid all dues as possible. Recently, I had enrolled into a GRPS data plan for the same number and was promised that I will be charged Rs199/- for a usage limit of 100Mb per month.

However, my bill dated 22nd September 2009 for the period 20th Aug’09 to 19th Sep ’09 (Bill number[protected] reveals that the billing based on the usage plan has been manipulated for excess billing and can be explained thus:

My overall data usage for the billing period was 7,769 KB or 7.769Mb and according to the plan well within the 100MB usage limit. However, I have been charged a sum of 1038.40 for the data usage (see Bill page 7) and subsequently given a discount of Rs.500 and therefore a net charge of 538.40. The reasoning I have been given for this is that even if I use 1kb of data, I will be charged a minimum of Rs 5/- which is the charge for 1MB. So, technically if I open my browser, I will be charged Rs 5 all though in all reasoning a usage plan means that I will be charged for the total usage in the billing period! This is totally new for me as no usage plan ever measures duration. The billing is calculated on the duration + usage and discount is given on available usage!!!

What is more distressing is that I have in the the meanwhile received another bill for October in which the charges are even more - Rs3335/- for 23.8Mb o[censored]sage!

I am totally annoyed, angered and also have reason to believe that this billing is totally unreasonable as well as unethical. I find this as a means by which Airtel is trying to complicate billing to an extent that unknowing users are charged way above what is the fair charge. I cannot fathom how a reputed company such as Airtel is into such malpractices and deeply hurt by the same.

I have already written to the Nodal Officer and awaiting a reply. I understand that the next step would be to go to the Telecom Appelate. Is there more legal action I can take on the same issue? I want to consider as much legal action that I can take from my side in case the issue is not resolved easily.

Please advice.

Thanks,

Vignesh

no video on any channel from past 10 days. Even after so many complaints, nobody has turned up to rectify this.

Hi,
I was fan of Airtel Postpaid service in Bangalore as I am using two airtel psot paid connection in Bangalore.In this diwali I went to my home town & dissconnected our old BSNL Landline phone & purchase Airtel Phone on my name with permanent address in Durg with valid document Driving License.Date purchase before diwali (14th Oct) connection works fine as usual & after 5 day Airtel exective has visited my house in durg & verified the address & told me once you get call from airtel tell them I have verifed so I will get point.I have not received any call for 5 days & suddenly i got message in my mobile([protected]) your address verification is not done & your outgoing call will be barred.I have immediately call airtel executive from Durg & inform about the same & she told me (forget executive name) there is no problem in your number & address verification every thing is fine. Befre coming to Bangalore I have paid Advance payment of 400 rs to airtel[protected]. I reach bangalore on 26 Oct.On 27 OCt My father has observed that he is not able to perform outgoing call from durg number ([protected]).My father can not talk with aritel customer care beucase he don't know much functionaly of phone so I have connected that call from Bangalore to Durg then to customer care 121 (that goes to Indore office) I have told them abt condition but they told me you need to come down to Durg.I told ios it that much necessary to come from Bangalore to Durg 1400 km just for small thing that to customer which is already having 3 connection from last 3 year in his name.But they were very much reluctant to provide me facility & told we can not start outgoing call & if you want tou can cancel the connection That was very much surprising & embrassing for me. Then I have call custome care from my Bangalore number [protected] to 121 & ask from help as Bangalore customer care are very muvh helping in nature they told we can'nt fetch info abt your Durg Number & given me alternate number of customer care (STD Number[protected]) I have called them again & told about the same But another executive (Mr Bhandari) told me to come down to durg via flight for another verification I told them it is not possible to come down for just a small work.He strictly told me we wil not provide you outgoing facility in Durg phone & cancel your connection. I told him to cnnect his Manager he has connected to his manager Mr Lokesh Kaushik He is the fellow who told we can not solve this problem as oyu are in Bangalore I tld him I am very old customer of Airtel I Have corroprate connection froj airtel for 3 phone But that Mangare has not helping me continously tellimg me yuo need to come down to Bangalore.I told him to transfer this phone from my name to my father name for that thing also he is saying you need to come down to Durg

I have some question to Airtel
1)Is it a way to talk with customer & create unnecessary problem with those customer which is already having thre old connection with airtel
2)Is it compulsary to come down to Durg from Bangalore for just verification that already been done (1400 km from Bangalore)
3)Tranfer of phone can e done by just writting a letter & faxing them to airtel office that thing also oyur airtel manager is not able to perform
4)why there is dual behaviour from Bangalore customer care & chhattisgarh customer care Bangalore center is very helping in nature But chhattigarh customer care is just avoiding the problem & not willing to solve the customer problem.
I am very much disspointed My airtel home twon number is still not having outgoing facility even though i have paid Advance payment 400 at present it ihaving 600 rs Advance money in that phone account

Please help me on this problem
Praful
M-[protected]

I HAD BOOKED MOVIE 'WHATS UR RASHEE' TO BE VIEWED ON 25 OCT AT 4
PM(TIME TOLD BY CUSTOMER CARE) AT 3:15 PM ON THE SAME DAY.
I WAS ALLOTTED BOOKING ID 7075275.
WHEN I SWITCH ON MY TV AT 4'O CLOCK THE MOVIE WAS LEFT OF LAST 15MINS.
I IMMEDIATELY INFORMED THE CUSTOMER CARE AND THEY TOLD ME THAT SHOW
WAS OF 3:30 PM AND SAME WAS NOT UPDATED IN THEIR RECORDS.
THEY ACCEPTED THE FAULT AND FILED WAIVER APPLICATION WITH REF NO.
1295971 AND TOLD THAT MONEY WLD BE REFUNDED IN 24 HRS.
THE MONEY HAS NOT BEEN CREDITED IN MY ACCOUNT TILL 28 OCT AND INFORMED
THAT THE MOVIE WAS CANCELED BY ME AFTER THE START OF THE MOVIE AND NO
REFUND IS APPLICABLE.
I WOULD LIKE TO KNOW WHY I AM BEING CHARGED FOR THE DEFICIENCY IN THE
SERVICES OF PROVIDER.
FIRST OF ALL THE FAULT IS OF THE PROVIDER AND SECONDLY MY REFUND IS
DENIED ON FALSE BASIS.
KINDLY POST REMEDY AVAILABLE TO ME.

SANJAY SINGAL
CUSTOMER ID-[protected]

Dear sir,
I am using airtel usb modem net connect no. [protected] form last 8 month,form last month i am using atrade software which requre telnet port 6013 to be active but during use of software i unable to open port 6013. i request sevral times to airtel airtel costomer care to activate port 6013 but no responce.Due to above problem i am fasing lot of poblem.
So you are requested to solve my problem as early as possible.
Thanking you.


From A Soreng
[protected]

I am Dipta Sundar Dinda a customer of Airtel. My no. is [protected] it’s a kolkata circle sim. Now I am in Gujarat working as a Civil Engg. in Shapoorji Pallonji & co. Ltd. For doing internet in phone I called [protected] for manual internet setting on Oct 25 near about 7:52 pm. The phone was received by customer care executive of GPRS technical section. I want to complain against him. He uses so many slang languages to me; I have the recording you just listen the recording. What type of persons you have appointed for your company. He is so much uncultured manner less person. I want to know his name & address & what steps you are taking for him. If this is not satisfactory I will send this mail to consumer forum & also court cases. My contact no is [protected]. As soon as possible you contact to me.

Hello,

I have had an airtel post paid number for the last 8-9 years. For last couple of years i have SI (standing instructions) given at Airtel for bill payment. Starting July, i started receiving calls from the collections dept. of Airtel to make payment. My concern was to identify the issue before i make the payment outside of the (working fine for all these years) SI, to avoid the trouble of running between Airtel and my credit card company in the event of double payment.

Till date, i have not received any call from Airtel notifying me of the problem and next few possible steps. It has been 4 months since then and i have 100s of mails asking me to make bill payment. Eventually, they have barred my outgoing calls and incoming calls. While i am calling them daily to help resolve this issue, Airtel, instead of coming to my house to collect payment (i believe that is the way non-payment is dealt with) is making calls to my last dialled numbers asking them if they know me, and that there is an outstanding bill payment on my account.

I feel completely harassed and at the mercy of Airtel to make payment and prepare myself for any confusion that may arise in the future. This in my opinion is bad service, for no fault of mine, despite holding the same service provider for the last 8-9 years.

KIND ATTN. - MR. SUMIL MITTAL

This is to bring to your notice that I as a customer has been following up for my complaint and without a customer’s satisfaction, your customer care people have been recording my complaint as been solved and reply that its resolved and post that there is no complaint from this no. Please note that I have been getting lot of problems with my airtel no. for past 1 year 6 months and all of those I have been getting resolved by making numerous calls to Airtel…

I am sure you understand and agree with me every time a customer calls a customer care 121 the problem encountered has to be explained from the beginning to different people there and each time its very time consuming & also irritating. BUT THIS TIME THE PROBLEM SEEM TO ME BIG & IS NOT BEEN RESOLVED… NO ONE IS EXTENDING ME SUPPORT FROM AIRTEL. “APPOLOGIES & SORRY FOR INCONVINENCE” is the only two word your cust. Care representatives know. I would request you to please go through the matter mentioned in detail in my email sent to Mr. MANU TALWAR, CEO M&G circle. Also I would appreciate if my phone is not disconnected till this matter is resolved I will not pay the dues for my September Bill, since there are some unwanted & addition charged been levied to me.

Airtel cannot fool its customers and you can not lived charges for what does not belong to me as a customer. Its not about money, it’s about unethical practices & unprofessional & casual attitude towards a customers complaint. Why is that decisions are taken without prior information to the user of AIRTEL.

Look forward for a solution on this!!!
[protected][protected][protected][protected][protected][protected][protected]---
KIND ATTN – MR. TIWARI, CEO M & G

I have written an email to you on 25th October and was looking for some solution to my problem, though Nodal officer had replied to my email but I am not satisfied. Since this issue has been followed up by me since September 27th, where the customer care mentioned that my bill amount is 5000 + and when enquired for how come the bill is so high he mentioned “Ma’am your bill has value added services component is of 2770/- which is for your gprs usage and he said ma’am you for currently on zero plan” I got really surprised, angry, and frustrated because who has given airtel and authority to change my 599 gprs plan to zero plan. It was quite annoying and I was quite uncomfortable with the whole issue. Ever since I am trying to get my case resolved and no one is taking ownership to answer a simple question – “Who changed my plan without my consent and notice?” With lot of expectations & hope from you I am writing this email to you once again.

Plan active in my phone was "Airtel Data card 599 Plan" according to which I should get 1GB free usage as mentioned in the link

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/foryou/mobile/post...⇄

However I have been charged 30Paise for 50 Kb. My total usage is only 432 MB. Also I have checked the entire itemized bill number of times and I discovered my GPRS bill plan was changed without my consent on 3rd September. Would you like to comment on it? THIS CLEARLY SAYS THAT I HAVE NOT USED 1GB COMPLETELY. Who has given the consent / authority to change my plan without my prior notice?

Therefore I fail to agree that the concern department has charged my correctly for the GPRS usage as per the GPRS plan active on my Airtel number. For your reference my AIRTEL MOBILE BILL FOR SEPTERBER is attached.
Secondly, let me also make it very clear that for all my other complaints I have been personally been involved and in getting my problems resolved with airtel.

Thirdly, as regards my official email Id Airtel has the same id which I have given long back.

Fourthly, Network problem is faced by me numerous times and every time I make a complaint I receive a call from airtel now the problem is resolved. How much time can one spend on all these miscellaneous things and the only possibility where I can afford to spend all my time calling airtel is when I work with you.

Lastly, call conference activation / deactivation issues have happened with me several times when this no. was taken for which I have not bothered to escalate the matter to Nodal Offier or CEO of Maharashtra & Goa circle. Now that the problem of GPRS has come … I have got totally exhausted with the attitude at AIRTEL CUSTOMER CARE and I am very sorry to say that neither the cust. Care nor you “ NODAL OFFER” have done any good to me… my problem is still not resolved and my complaint 26th October.

LOOK FORWARD FOR YOUR REPLY!!

________________________________________________________________________________...⇄

Problem occurred when I had asked airtel to ACTIVATE my GPRS connection on mobile for AIRTEL 599 plan which permits me / user to use 1 GB free post which I will have to pay 10 paisa per minute. Well I was fine with this offer and requested for activation.

The issue was identified when I called airtel on September 27, 2009 to send E-bill to me so that I can pay the bill before I travel to Delhi on 2nd October. Although I representative I spoke to said as per the policy airtel will issue the bill only on October 5th 2009. on request he had mentioned all the billing details to me where by he said that there are Rs.2770/- charged in my airtel invoice under VALUE ADDED SERVICES which was really surprising because I have not used 1GB completely which I was sure. The customer care representative mentioned that I was enrolled for GRPS ZERO plan where by all my data usage will be on charged… It is really crazy that when a customer had asked for Rs.599 plan than with whose permission has AIRTEL put me on ZERO plan. When I told the same to the representative he apologies for the same and said the technical department will look into the matter…and I will get a message saying so and so amount waived off.

Going with what he said was I was quite for sometime but after 3 days again I call Airtel had to waste my TIME, EFFORTS, ENERGY EXPLAINING THE COMPLETE CASE TO A NEW REPRESENTATIVE AND HE ASSURE ME OF HIS SURVISOR WILL CALL ME SINCE HE WILL HAVE NO SAY IN THE MATTER APART FROM OFFERING ME Rs.500/- waive off. It’s not a question of refunding Rs.500/- OR giving some discount or concession. This is really not appreciated that somebody else may be AIRTEL boby in itself takes decisions on its CUSTOMERS behalf.

I have been following up ever since and three representatives said that I was on ZERO plan and other SAID THAT I WAS ON 599 AIRTEL GRPS Plan. When I have received the bill I have personally checked my usage is not more than 4 and my bill plan clearly says 599 plan for gprs. NOW what would you call this as…a height of casual & irresponsible and unprofessional work.

Now the fact of the matter is I have been talking to lot of customer care representative but till date i.e. October 25, 2009 my problem is not yet been resolved. Spoken to Airtel Customer Care – call reached Delhi cust. care and after hearing the whole matter the representative said “ma’am sincere apologies the call got diverted to Delhi Cust. Care we will be of no help to you will convey the whole matter to Mumbai customer care and you will surely get a call back”. This is not a GREAT SERVICE STANDARD and rather I would say over the passage of years the service quality of AIRTEL has come down. Calls were continuously been made on 1st Oct, 8th Oct, 12th Oct – Ms. Tanvi – Mumbai Cust. Care, 15th Oct – Manoj from Delhi Cust. Care, Neelum from Delhi again, Manoj from Mumbai & Kunal Kshatri from Delhi again. THE PROBLEM IS STILL UNRESOLVED.

Tried calling the Nodal officer, Mumbai – Cheryl Pereira on [protected] but the call was not answered and only airtel pre-recoreded message/ songs were played.

With lot of hope and expectation from you I as a customer want to kindly get my problem resolved. I HAVE NOT PAID THE INVOICE FOR SEPTEMBER AND WILL NOT PAY TILL MY PROBLEM IS RESOLVED.

LOOK FORWARD FOR QUICK SOLUTION TO THIS PROBLEM. RIGHT NOW I HAVE ALL NEGATIVE NOTIONS FOR THE AIRTEL SERVICE STANDARD IS A BIG QUESTION MARK IN ITSELF.

I WOULD REQUEST YOU TO RESOLVE MY CASE AND ALSO PLEASE DO NOT DISCONNECT THIS NO. TILL THE CASE IS RESOLVED BECAUSE THAT’S MY ONLY POINT OF CONTACT WITH MY OFFICE & FAMILY.

Best Regards

I have an Airtel connection that I was using for over 2 years. While leaving Hyderabad I contacted Airtel and asked them to collect all the money due and close my account as i was leaving. They however, did not do it. 4 months after coming to Bangalore one of my friend gets a call from Airtel and shes asked for my details and was pointed out towards me. I am asked to make the payment which I agree to as a settlement and closure of the account. I told the person that I would make the payment on Monday (26th Oct) evening. However the Airtel office on Mosque Road in Bangalore was closed at 5:30 pm. Hence i thought i would go back the following day to another office and pay the amount. But before this can happen, the airtel person is harassing me and threatening me that shes going to call all my contacts if i dont make the payment immediately. I told her if she wanted the money immediately to please send an Airtel person home to pick up the amount, however she was refusing. She began calling all my contacts and tells each of them that I have to make a payment of 3.5k when it is under 3k and that i am abusing her and to please get in touch with me and ask me to contact her on her contact number which she refuses to pick up.

I am utterly disappointed with Airtel services and it is unacceptable that they contact all my contacts to destroy my reputation when first of all it is not my fault.

I have already sent an email to Airtel and would like to make a police complaint as well for harassment and mental torture.

Please advice.

Thanks,
Kunal

This Is Vivek P. Jalke i belong to Yavatmal. I am a Regular Castomer of Airtel Prepaid Survises. but now my sim card is totaly ruined. so that i call costomar care they told me you have Rs 49 chrges for another new same number sim and advise to meet nearest airtel office. then i go MOR COMMUNICATION CITY CENTER NEAREST ADHAWADI BAZAR YAVATMAL and they dimand me Rs 200 for same number new sim card at another way they dimand me extra charges and they have not a suitebale answer for that extra chareges. so thats not fair with me so that take right reaction and give me a right justice.THANK YOU