Airtel Complaints & Reviews

My complaint is regarding ISD calls charges added in my bill which calls i had not done. I recd bill on 11.10.09 on the same day i went to ARC at kandivali west. there they told us i hv to call 121 becoz they cant do anything. i call 121 from ARC only CRE told tht i had done the calls thts y they had charged me ISD charges. I told CRE NO one is staying in Africa / or somaliya so how would i call there. Give me persons name and his details whom i called. That also they refysed to give me details and mail to 121. see the later communication with 121 and higher authorities. and suggest me how to deal with this. should i disconnect d no. or tell them send me revised bill for the payment.
[protected][protected][protected][protected][protected][protected][protected]---
--- On Tue, 20/10/09, Swapna Taple <[protected]@yahoo.co.in> wrote:


From: Swapna Taple <[protected]@yahoo.co.in>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Tuesday, 20 October, 2009, 11:41 AM


Dear sir


As i have already told you ISD not activated from my side i dont know how it is actived. No one is staying in my relations, frnds out of india so show would i do call to somaliya. please do the adjustment for same till the time i will not pay bill whatever the amount. At the same time i will lodge the complaint in consumer court also. so please do the adjustment from your side only. i am not liable to pay tht amount which i hve nt called.. you can cancel my simcard also bt i ll not pay bill.


regards



--- On Sat, 17/10/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 17 October, 2009, 3:48 PM


Dear Ms.Tapale,

Thank you for contacting Airtel.

You have expressed concern over the ISD call charges in the invoice dated 06/10/09 for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to assure you that just like a call gets captured only after it originates from a mobile and gets connected to the called number, similarly, the message sent by you gets captured with the Message Center number, which is then charged accordingly.

Please be informed that the ISD calls from your mobile has been made to the number[protected] and the number belongs to Somalia.

As per the ISD tariff, you would be charged for Rs.45/- per minute to make calls to Somalia.

There has been usage for 51 minutes and the same has been charged for Rs.2295/-.

Hence, there has been usage from your end for which you have been charged correctly as per the ISD tariff and we are unable to process adjustments towards the same.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudharsan Venkatesan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc: appellate.[protected]@airtel.in;nodalofficer.[protected]@airtel.in
Sent: 16/10/2009 17:56:55
Subject: Mobile no. [protected]

To
Respected Sir Madam


mobile no. [protected]
Bill no.98539673

please note I m in receipt of the above mentioned bill. I regret to inform for you that following entries are wrong. i had not activted ISD facilty and not done any ISD calls from this no. Request you to look into the matter and reverse these entries.intimate the amt to be paid which i will pay immiditely.
Disputed Entries.

Outgoing ISD to Afrcia dated 05 09 09
Sr. no. tel no. Amt. Time Duration
[protected].23 a.m 16 min. 26 sec
[protected].19 a.m 16 min. 26 sec
[protected].47 a.m 16 min. 26 sec


please note these are obviously wrong entires if you note calls at indecent time same duration for all calls and i do not know where Africa is. Under no circumstances I am preapred to pay these calls.kindly revert ASAP.
--- On Tue, 20/10/09, Swapna Taple <[protected]@yahoo.co.in> wrote:


From: Swapna Taple <[protected]@yahoo.co.in>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Tuesday, 20 October, 2009, 11:41 AM


Dear sir


As i have already told you ISD not activated from my side i dont know how it is actived. No one is staying in my relations, frnds out of india so show would i do call to somaliya. please do the adjustment for same till the time i will not pay bill whatever the amount. At the same time i will lodge the complaint in consumer court also. so please do the adjustment from your side only. i am not liable to pay tht amount which i hve nt called.. you can cancel my simcard also bt i ll not pay bill.


regards



--- On Sat, 17/10/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: MOBILE NO. [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 17 October, 2009, 3:48 PM


Dear Ms.Tapale,

Thank you for contacting Airtel.

You have expressed concern over the ISD call charges in the invoice dated 06/10/09 for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to assure you that just like a call gets captured only after it originates from a mobile and gets connected to the called number, similarly, the message sent by you gets captured with the Message Center number, which is then charged accordingly.

Please be informed that the ISD calls from your mobile has been made to the number[protected] and the number belongs to Somalia.

As per the ISD tariff, you would be charged for Rs.45/- per minute to make calls to Somalia.

There has been usage for 51 minutes and the same has been charged for Rs.2295/-.

Hence, there has been usage from your end for which you have been charged correctly as per the ISD tariff and we are unable to process adjustments towards the same.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Sudharsan Venkatesan
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc: appellate.[protected]@airtel.in;nodalofficer.[protected]@airtel.in
Sent: 16/10/2009 17:56:55
Subject: Mobile no. [protected]

To
Respected Sir Madam


mobile no. [protected]
Bill no.98539673

please note I m in receipt of the above mentioned bill. I regret to inform for you that following entries are wrong. i had not activted ISD facilty and not done any ISD calls from this no. Request you to look into the matter and reverse these entries.intimate the amt to be paid which i will pay immiditely.
Disputed Entries.

Outgoing ISD to Afrcia dated 05 09 09
Sr. no. tel no. Amt. Time Duration
[protected].23 a.m 16 min. 26 sec
[protected].19 a.m 16 min. 26 sec
[protected].47 a.m 16 min. 26 sec


please note these are obviously wrong entires if you note calls at indecent time same duration for all calls and i do not know where Africa is. Under no circumstances I am preapred to pay these calls.kindly revert ASAP.


Regards
Swapna tapale






Regards
Swapna tapale

1. I am an army officer serving in active field area.( jammu & kashmir )
2. I have paid my final Airtel bill of Rs 2160/- on 22 May 09 at Airtel Srinagar Branch (Rajbagh). The scanned copy of the final bill and the surreender certificate signed by Mr Hasmat of Airtel Srinagar Rajbagh Counter is enclosed.
3. After clearing my final bill on 22 May 09 , I got a call from Srinagar Airtel Branch regarding my outstanding dues of my mobile bill. After replying to them about my said payment I presumed that the matter has been treated closed.
4. Recently on 10 th of October Airtel Jammu called my parents and told them that they are some Junior Commisioned Officer Sub Pandey calling from Jammu and wanted my Contact Number. They harrased my parents and took my Number forcefully from them. As Iam in Army this is totally against Goverment of India rule to get any number in such a manner. As such while closing the account I had given my contact number for any further correspondance.
5. After getting my number the indl from Jammu contacted me and told me that a sum of Rs 8800/- is balanced against my name. Atfirst I made them understand that the way they have got my number is totally un proffesional. Then I told them that I had already cleared my account four months ago and the surrender certificate is still with me.
6. But with out any further notice a letter dated 3rd Oct 2009 of Airtel Srinagar Branch was sent to me regarding my outstanding dues of Mobile number [protected], Account Number[protected]. In the same letter it was written that for any query I have to speak to Mr Rauf of Srinagar Branch ([protected]).
7. Immediately I contacted the said indl to clear my matter giving him all the details. The indl then gave me his e-mail id and told me to mail the surrender certificate alongwith the mobile bill which I did as directed by Mr Rauf.
8. When I contacted Mr Rauf again he gave me mobile number of Mr Hasmat who had ink signed my surrender certificate and told me to contact him and ask why I am being constantly harrased by Airtel though I have closed my account long time back.
9. I then contacted Mr Hasmat of Rajbagh Branch Srinagar mobile number [protected] who instead o[censored]nderstanding my problem started using vulgar words and said " Don't approach me in future and do whatever you can" . After that he has blocked my call and not receiving them.
10. After my sincere efforts to close this matter with Sringar Branch which was not given due attention I have been forced to approach you. As I am in Army serving in J & K I am facing a lot of mental and financial harrasement even after being a sincere customer and paying the bills in time.
11. I finally request you to sincerely and urgently look into thev matter with the Srinagar Branch of Airtel as I will be forced to approach the Government of India authorities.

Hello,

I am using Airtel prepiad no : [protected] for the past 6 years and one of valuable customer,but iam requesting Call managmet service(Call Divert Option) for the past 2 years but no step has been taken for there side of my request.

And also i making call to my issue to nodal officer no:[protected] at working hours only,but getting responce as whenever (Busy).so kindly dial and check and send this mail trai and consern heads of service provider.

So kindly check and do the feasible solution,

Regards,
SriHari V.K.

please block the SMS's that I have been receiving. It's really irritating. However, I was the one who subscribed those SMS's in the Internet. However, I receive lot of SMS's which is irritating. Speaking to the Customer rep did not yeild any results. I request you to block the SMS's ASAP.

A special note regarding the Customer rep Mr. Abhinandan from Bangalore. Worst behaviour. Worst Customer service I received in my entire life from this gentleman.

My number is [protected]

Kindly do the need ful..

sir
today one message came thank you for using(alert services,alert)subscription service on airtel stk you've been charged rs.5 it happened many times in this month my no. is [protected] i am a student please concern this complaint take the necessary measures i called costumer service he told to do something i did it and again cricket alerts are coming and money is is charged. many times i have got messages from customer care that you have not subscribed anything

The bill particulars alongwith payments made from inception are as follows.
Bills and payment details in respect of Airtel Mobile No. [protected]
Airtel Bill Details Payment made through cheque Payment by cash Total amount paid Balance to be paid Remarks
Period Bill No. Date Amount PAO Cheque No. Date Amount Airtel office Receipt No. Date Airtel office Receipt No. Date Amount
[protected] to [protected] [protected] [protected] 742 080311 [protected] 742 14320 [protected] - - - 742 -
[protected] to [protected] [protected] [protected] 1105 098206 [protected] 750 17256 [protected] 14462 [protected] 355 1105 -
[protected] to [protected] [protected] [protected] 1107 078476 [protected] 750 16266 [protected] 16132 [protected] 357 1107 -
[protected] to [protected] [protected] [protected] 1103 - do - - do - 750 - do - - do - 3682 [protected] 353 1103 -
[protected] to [protected] [protected] [protected] 747 09821 [protected] 747 17268 [protected] - - - 747 -
[protected] to [protected] [protected] [protected] 848 076329 [protected] 750 17494 [protected] 17495 [protected] 98 848 -
[protected] to [protected] [protected] [protected] 947 691465 [protected] 750 17807 [protected] 17804 [protected] 197 947 -
[protected] to [protected] [protected] [protected] 902 693336 [protected] 750 18152 [protected] 152 902 - Lost the Receipt.
[protected] to [protected] [protected] [protected] 1260 694480 [protected] 1107 14954 [protected] 63 1260 - - do -
[protected] to [protected] [protected] [protected] 781 695893 [protected] 750 032659 [protected] 032660 [protected] 31 781 -
[protected] to [protected] [protected] [protected] 816 696867 [protected] 750 19046 [protected] 19059 [protected] 66 816 -
[protected] to [protected] [protected] [protected] 744 701082 [protected] 744 021296 [protected] - - - 744 -
[protected] to [protected] [protected] [protected] 749 700136 [protected] 749 023212 [protected] - - - 749 -
[protected] to [protected] [protected] [protected] 219 700183 [protected] 219 023229 [protected] - - - 219 -
[protected] to [protected] [protected] [protected] 532 701668 [protected] 532 023439 [protected] - - - 532 -
[protected] to [protected] [protected] [protected] 481 702758 [protected] 481 023767 [protected] - - - 481 -
[protected] to [protected] [protected] [protected] 601 704011 [protected] 601 023792 [protected] - - - 601 -
[protected] to [protected] [protected] [protected] 684 563105 [protected] 626 032846 [protected] 032811 [protected] 58 684 -
[protected] to [protected] [protected] [protected] 475 563274 [protected] 475 033184 [protected] - - - 475 -
[protected] to [protected] [protected] [protected] 559 564511 [protected] 559 12339 [protected] - - - 559 -
[protected] to [protected] [protected] [protected] 665 565862 [protected] 626 11889 [protected] 2978 [protected] 39 665 -
[protected] to [protected] [protected] [protected] 549 566832 [protected] 549 12134 [protected] - - - 549 -
[protected] to [protected] [protected] [protected] 640 567071 [protected] 626 10458 [protected] 14 640 -
[protected] to [protected] [protected] [protected] 623 569442 [protected] 623 10657 [protected] - - - 623 -
[protected] to [protected] [protected] [protected] 633 571701 [protected] 626 5927 [protected] 7 633 -
[protected] to [protected] 33460371 [protected] 871 710340 [protected] 626 1601 245 871 - The receipts are not giving by the concerned officer at Miryalguda
[protected] to [protected] 45972375 [protected] 759 710371 [protected] 626 133 759 -
[protected] to [protected] 55710733 [protected] 586 576336 [protected] 586 - - - 586 -
[protected] to [protected] 66541493 [protected] 528 576349 [protected] 528 - - - 528 -
[protected] to [protected] The bill not yet received
[protected] to [protected] [protected] [protected] 387 Bill sent to PAO

sir,
I bought new airtel post paid sim after submittinting all required documents. It went all normal but after a month, one fine day when I recharged second time after two call it stoped working. When I went to airtel show room they say my sim will not be activated again as it may have negative varification, but I confirm you that no one did the verification telephonically or personally at my house or office address.
How can such a reputed compay do this to any customer. I have used airtel earlier when I was in New Delhi and Dibrugarh also my brother is using it for eight years now. please help in getting my sim activated. My sim no is [protected].
thanks.

PLEASE DEACTIVATE AND UNSUBSCRIBE AIRTEL WAP FACILITY [protected]. JUST NOW CHARGED RS.20. PLEASE I DON'T WANT THIS FACILITY ANYMORE.

Respected Sir/Madam,
I m facing a problem with my prepaid connection of Airtel from last month or so.My mobile no.is [protected] .I m residing in Ashta dist.Sehore (M.P.) About one and a half month ago i got one msg. stated "call tollfree no.5432160 to know abt friends voice chat service" i just called on the no.to know abt the service.But i was not intersted in the service.so i hanged it up.i haven't pressed anything to activate the service.At that time i have no balance in my phone.So nothing happen with my balance that time.But on the next day when i refilled my Account after 2 to 3 hours i got the msg. stated that u r Frinds voice chat id is so and so.then one more msg came that u will be charging 30 rs a month for this service.my they have deducted 30 rs.frm my account.At the same day i called Airtel customer care no. 121 and talked to one of a customer service representative i forgot the name and told abt this incidence happened that Friends Voice chat service is activated on my mobile and i dont need it.he understands my problem and told me that your service is deactivated and in the next 24 hrs your balance will be refunded to your account.I think it will be happen so i m happy with his words.but it wasnt happened.again after 24 hrs i called to the same no.and talked to another person.he told me the same thing again.and i was agree with him.but again it wasn,t happened.so i was very disappointed.Finally on the last Day i got this confirmation that your money will not be refunded.i wasnt happy with this but i was sure that it will not happen again because my service was deactivated as far as i know.but it wasnt like that.after a month when i was in mumbai they have deducted 10 rs. for 10 days because i wasnt having sufficient balance.Now this time i was very frostrated.because i was in the roaming in that time.And i cant do anything abt it.I want to know how to stop this and how can i take legal action against it in consumer forum.Please Guide me abt this.I m looking for your positive reply.Reply me on my Email address.

Abid Khan ([protected]@yahoo.com)

I have already contacted airtel customer care for changing the combo plan to WEST-Surf 549 without any permission or request. Combo plan was working well according to my need . After repeated complaints done to airtel customer care no action is been taken. Therefore i ask you to take immediate action of this complaint otherwise i will not be responsible for the upcoming bill
thanks......

Complaint Request

Category *

Preferred Mode *

Address *

Street and City *

Problem Since When *

Type of Handset *

Problem Description *

Originating Number *

Destination Number *

ErrorMessage/Announcement Received






I am the user/subscriber of Cell No.[protected] and my outgoing was barred in the morning of 15.10.09 as one of my bills were unpaid. I immediately made the payment of Rs.2600.00 sector 12, Noida and this payment was also confirmed by an SMS received on my mobile and your customer care told me that my barring will be opened within an hour. But unfortunately the barring was not opened after an hour and then again I contacted your customer care after every hour but they were not able to unbarr my outgoing calls. The next day the same position existed then I talked to some senior at your customer care, his name was Amit then he too assured me that within 6 hours my outgoing will be opened but that commitmment also failed In the night I again talked to Ms.Meenakshi some senior at your customer care and she again assured me that by 12 noon next day my outgoing will be okayed. But much to my dismay my outgoing till this time (18.10.09, time:12.45 pm) is still barred. yesterday being deewali I could not send SMS or even wish my realtives on this happy occasion. Just now I talked To Ms.Meenakshi at your customer care(Ref.No.[protected] and again she told me to wait for some time. This is a continous harrrassment process which I am facing. I asked your Meenakshi at Customer care that my rental of this period should not be charged as I am not being giving the services from your company and she told me that it will be done but then I asked for reference number and now even when she is on duty there she doesnt talk to me. Please note that I shall not pay for the rent of this month and I have suffered almost Rs.10,000 for continous harrassment and not being able to celebrate Deepawali in a decent manner. Please send me cheque/DD for the same otherwise I shall be forced to take legal action action against you and recover my amount due on you. Please treat this on proirity basis.My email ID is [protected]@rediffmail.com Shahid Naseer

I had purchased Airtel DTH way back in july 2009, the first month all the channels were working properly now for the past 3 months lots of channels are not appearing at all or have lots of distortion . i called up several times on airtel dTH CALL CENTER AND i was lucky once in 15 tries to get thru the call ...(airtel call center problem) and conveyed my complaint to the engineer the engineer just told me that satellelite has come near /close to the sun so it is a natural problem it will be rectified automatically after 12th of october ...but to no avail.............then i called up again to call center but most of the time if you select technical complaint option ........then ring goes then after some time it either hungs up or the IVR respond to call back later as the executives are busy...........
but then i selected IVT Option recharge option to talk to executive so i got thru and conveyed my complaint so i got the complaint number 1225927 but they closed the case in two days without resolving it at all.....engineers problem

now whom should i talk to as I have been using TATASKY at my native place and i am very happy about it now it is just the last try if someone from airtel can resolve my issue it will be great...otherwise who cares neither airtel nor mine I will switch to other DTH providers.....

Delay in instalation

i bought airtel DTH from the dealer Liability sales corporation, sadar Bazar, Jhansi,U.P. on 16th Oct 2009.Before purchasing the DTH I asked the dealer that tomorrow is Deepawali , will you be able to install the DTH ?and this I asked atleast 4-5 times and he assured me after talking to costmer care center that on 17 the DTH will be instaled by 10 am. I cancelled all my appointment and waited for them till 12 noon. I phoned them and they assured me to installed before 2 pm but no one turned out. then again I phoned at 7 pm but they were making us fool. At 8 pm i received a phon call from costomr care centre that they won't install today. I and my family become so upset because whole day they made us fool . atleast they have told us in the morning that they are unable to install to day , so we may be mentaly prepared for next day. but for irresponsible bhehavour of the center we totaly lost our DEEPAWALI festival.

Middle class tendency is to bring some thing new to home in deepawali and feel the joy with the family.
but sorry to say this year Airtel destroied our deepawali badly.

I home the action will be taken against them, Otherwise I take the further action.


my details: kit [protected]
card [protected]

Hi,

Complaints

1. Stop the all unwanted calls like hdfc bank , loans, airtels and every type o[censored]nwanted calls.
2. Who had started jokes service without my permission with deduction 15rs pm. Fwd all details on my mail ID. And this service will stop immediately.
3. Confirm your customer service mobile no. ( Not required land line number.)


Note:- Your service is very poor quality.

Awaiting your reply

Mob No [protected]

I have booked today's 3.30 show in afternoon of "Whats your rashi". Show was sucussfully started but on 6.30 it got disconnected automatically in between. Not shown full movie

Bookin Id - 6583080.

I have an AIRTEL Prepaid Mobile connection No : [protected] in Early July 2009. On 18 Jul 09, I paid Rs. 100.00 for an AIRTEL Recharge that an Airtel dealer did from his Mob No : [protected]. He says he got a success msg. However, I got ZERO Talk Time for this Recharge. The Success Msg Ref No is now not available with the dealer as he deleted the SMS to make space for more SMS.

I took up the matter by EMail with Airtel Customer support / Nodal Officers etc, but no one is resolving the problem. They ask me to contact the delaer. The dealer said he got a success SMSand so I had to pay hime Rs. 100.00. I FEEL I HAVE BEEN CHEATED FOR THIS Rs. 100.00 RECHARGE. PLEASE HELP TO GET ME ADDLN FREE TALK TIME.

I want to upgrade this Complaint to the AirTel Higher levels. Can anyone please give me the EMail Id of the CEO / MD of Bharti AIRTEL ?

The mobile phone companies provide several services mostly paid, through simple SMS or through net, sometimes SMS comes and by mistake the reply is sent and service starts, it is very easy. The company starts charging. But when requesting to stop there is no way other than through Customer Care, which will never, listen or obey. There is no proof of telephonic request. So the process should be reverse. The TRAI should make sure that company should not cheat innocent users. Even DNDC will stop promo ads for some time but will not stop so called SERVICE, daily horror,scope, caller tune, jokes and many more money squeezing services.
I am using Airtel prepaid since 10 years. By my unlucky I replied oneSMS from 55382 and getting menace.

Dear Sir

I bought Airtel Digital worth 1750/- Diwali Offer on 13/10/09 from Sun Telecom, Airtel Relationship Centre, Kolkata - 68.

I wanted South Super Value pack (Rs.1750 for 6 months validity - Diwali) Offer. But I came to know due to mistake of your Relationship Centre, they have activated different package. The same was reported to your customer care vide complaint no. 1222044, but so far no action has been taken.

STB was installed yesterday i.e, 16/10/09 night with some unknown package.

You are requested to please activate "South Super Value pack for 6 months"

None of your telephones are working properly.

regards
k. sathish babu
[protected]

AIRTEL mobile number is [protected]. My problem in my sim is as follows..

1. I switch off my mobile (sim is inside the mobile). Now a person is trying to call my number, that time the person receives the recorded voice like this "number is currently not in use". (But actual recorded voice should be 'Number is switched off")

2. A person is calling to my mobile, I am busy so I reject the call. That time the person receives the recorded voice like this "number is currently not in use". (But actual recorded voice should be "number busy")

I raised this issue to AIRTEL prepaid customer care. My complaint number is [protected]. I didn't get proper response from customer care. Everything is perfect, so we can't do anything for your query.

Still I have the problem. AIRTEL has the responsibility to fix this issue. So please do needful as soon as possible.

i recieved message from company that on recharging with rs 23 recharge call rates will be 40p to local airtel and 75 p to others, and 75p std .but after recharging it was not so, and on making contact with customer care executive i came to know that i will be charged rs 1 each for first two airtel local calls DIALY ,and rs 1 each for others two calls DAILY and first two calls for std will be charged at rs 1.50 DAILY AND after that i will be recharged as said above. I recharged my phone earlier with rs 165 and my call rates were reduced to 40p to local airtel and 75p to others for 6 months and this recharge was declared null. Now i am suffering daily loss of rs 4 without any reason. customer care executive was helpless on this issue. Kindly help me out. my mobile no is [protected]
My request reference number is [protected]