Airtel Complaints & Reviews

It is in reference to the mobile no. [protected] of Airtel in Bangalore city. The connection is in name of Amit Bhatia staying at 281/A 13 main 23 rd cross HSR layout Sec-3 Bangalore. The outgoing calls were barred on my number for two times previously and was told that there is one form UEF which is not received by us & you need to submitt it again. I went to the Airtel shop Arshita Communication #286 Konappana Agrahara E-city Hosur main road Bangalore 560100.The papers were submitted twice to the agency on request of customer care executive but again the calls have been barred.
This number belonged to me in 2008 also and was requested for cancellation in Dec08 at Airtel shop in Jayanagar -4 block as I was moving out of city. The number remained active in spite of several requests & when I came back in Sept09 I had to pay Rs.700/-(+) for previous adjustment Rs.200 for sim card Rs.250 as security deposit & Rs.250 for reactivation. After collecting bills for two months the calls have been barred again.
The new problem now as per Airtel shop personnel is that you have to pay Rs.1500/- as premium number charges due to which your calls have been barred it is not due to non- submission of any form.You have to pay the charges again as your number was deactivated once & again we have to reactivate it other than reactivation charges paid by you.
This is unnecessary harassment to me & effecting my job also.

My(Priya Jacob) airtel pre paid NO.is [protected].I have recharged for Rs.100 on Sept-09.As my balance reached Rs 50 my balance is cut to Rs.-9.8(negative!!!).As I contacted the custar care it was informed me that my cricket live score was active!!!.I have never given the airtel any permission to activate cricket live.I never see cricket .With out my permission call charge balance was cut to minus level. Also in a prepaid connection how the company can cut the balance to minus level ?If so what is the meaning of prepaid connection?I want the satifactory reply for this .Other wise I have to go to Cusumer court for jastice!!Also I want to know the Name,Designation,phone number,E mail idof responsible in charge officer of Air tel pre paid connection.At custamar care is not providing any data of this.
Priya Jacob

Dear Sir,
I am Mr. Amit K. Shetye. I have 6-airtel nos. & 2-friend's no. Mr. Nagesh M. Khopatkar & Mr. Satish M. khopatkar viz;[protected],[protected],[protected],[protected],[protected],[protected], [protected],[protected].
Complaint no.1) Deduction of charges of services that we have not activated.
Complaint no.2) Deduction of rupee per day without any information and reason.
Also they are not accepting that fault is from their side only and directly blaming to me. I had gone in their Lower parel PENINSULA branch last month to register the complaints. But Customer care Executive didn't talked properly. He gave me only 10Rs. refund but actually charges cut more than that. Not telling reason behind this. I replied them I can make mistake but many people came here for the same complaints. So I want proper reason and refund of all my charges was cut. Stop daily deduction. No other companies do like this. Also this AIRTEL network is fully faltu......Please do the needful.
Regards,
Amit K. Shetye.

Dear Sir,

this is the second complaint to the consumer forum about my network & service problems i have Send mails to Appellate authority about the misbehavior of the people of customer care 121 and people at lobby of airtel head office at Hyderabad Says that who pays Rs 10,000 payee customers only get service regarding this i have complained to appellate authority through phone & mails but nobody responded since august 27 2009 and if i call them their answer is we will give feedback in 3months time but as per TRAI they have to respond in 7 working days.

Are Appellate authority & customer care departments working on behalf of customer care or AIRTEL if it is So it must be AIRTEL Care Not Customer care pls suggest me regarding this

Regards
[protected], [protected]

I write this expecting your perusal of the entire matter and with an intent to not be harassed for what I am not responsible for.

This noon I received a call from an Airtel mobile number. The caller, a lady named Rekha, claiming to be from Airtel Collections asking for A, who had been my colleague in my previous organisation.

I asked them what this was regarding and was told that it was to realize an outstanding bill of A, whose number had been disconnected four months ago. Upon enquiring further, I found out that they had picked my number from the dialled list of A which was in their pocession and also that they had several other numbers who they would be calling from that particular list.

I assume, that I was in no way obligated to co-operate in the interrogation and to help them trace the person in question(A), I questioned their very purpose of having called me in the midst of an already disturbing situation that I am in, owing to my own personal issues.

The lady just dismissed my query and stated, "This is none of your business and you should know better". This statement infuriated me, but the lady just disconnected the call.

Upon calling back, a third person named Hegde came on line and claimed to be the Assistant Manager at Airtel. Upon asking for their details questioning their motive he asked me to visit them at Divyashree Chambers, for any further queries.

I have called up Airtel and verified with them, that the call was from a third party Collections Agency. I have registered a complaint with Airtel Customer Care (Ref #[protected]

I have also registered a complaint with the Nodal Office (Ref #[protected], questioning the practice.

Few months back I got a message from Airtel that Missed call Alart has been activated in your mobile free of cost for 3 days, but till date it has not been deactivated by Airtel & cutting Rs. 15.00 every month from my connection. My No is [protected]. I requesting to stop such bloody things with customer.

Hi,
I have tried to download 2 songs through airtel live.
one song download 87% and saying download fails, where in 2nd song it is saying Authorization failed. please contact your service provider.

Though i got 2 sms of charing Rs 20 for each song download.

Dear Sir/Madam



I am Mr. Sitaram Vishnu Shinde , the Ex- Employee of Bharti Airtel Services Ltd.
I have Submitted the PF Form in the month of Apr’09 or May’09.
But Still I have not received the PF Amount in my A/c .
So, pls let me know What is the status of my PF? Pls revert me asap.



Company Name : Bharti Airtel Services Ltd.

Name : Sitaram Vishnu Shinde

Dept : CSD

Employee ID : 47963


Regards

Sitaram Shinde

91+[protected]

.AIRTEL Mobil costomer care service is very poor .you can not get executive to listen complaints.ihave not subscribe airtel live service for cricket score but they are sanding sms and deducing money every day .I have sand sms to stop this ser vice and also tried their cc no 121 but no result.THEY ARE CHARGING RS 1.50 FOR EVERY CALL ON 121 COSTOMER CARE NO

Hi,

This is with regards to Airtel Connection (broadband). The connection was with my friend who has moved out of bangalore and he wanted to transfer the connection to my name. This was to be done free of charge as communicated to him by Airtel. It has already been over 12 days and I am still awaiting for any call from Airtel. The last call I received was by a lady from Airtel asking me my present address (the address to which the connection would be transferred), and she assured me that it would be done in 2 working days. It already has been over 8 working days and I have not received a single call from Airtel regarding this.
I tried following up on this, but all I get into is a round robin situation, where one department transfers my call to some other dept and this never ends. I got hold of a number to which I can contact, and I have been trying to contact the person, but again, this guy routes my query to some department which does the same.

This is highly unprofessional behaviour from Airtel and I would really appreciate some quick action on this. For a new connection it hardly takes 3 days but for a existing connection to be transferred its taking more than 10 days (and I dont even know if the process for transferring has started or not as the Airtel Guys are not updating me with the Service Request number. I have repeatedly asked them to tell me the service number so that I can follow it up with the call center, but to no avail).

Regards
Swagat

sir, i have made request to cut my addon number [protected] which i am not using for 10months. insted for that number they repeatedly cutting my main number ie [protected]. I am practicing in corporate hopsital as emergency surgeon. because of their irresponsible service even after somany complaints they are not rectifying that.
rom ravichandran subbaraj <[protected]@gmail.com>
to nodalofficer.[protected]@airtel.in
bcc appellate.[protected]@airtel.in
date Thu, Nov 12, 2009 at 10:28 PM
subject REPEATED MISTAKES BY CUSTOMER SERVICE
mailed-by gmail.com
hide details Nov 12 (5 days ago)
Sir, i am using Airtel past 5yrs and my No is [protected]. on 3rd Nov 2009 i have made a request to cut my ADD ON NUMBER ie [protected] which i am not using for the past ten months ( complaint No[protected] . But you have cut my main number next day for which again i made a complaint ( No[protected] on 10th Nov 2009. again today ie 12th Nov 2009 my main number was deactivated instead of my add on number for which again i have To made somany calls which makes me emotionally arrogant. IS THIS SERVICE YOU ARE GIVING TO PRIME CUSTOMERS WHO IS IN EMERGENCY SERVICE? OR I WANT TO KNOW WHY THIS WAS HAPPENED? AND I NEED A PROPER EXPLANATION REGARDING THIS ISSUE.
- Show quoted text -

Dear Mr.Ravichandran

Thank you for contacting Airtel.

We refer to your e-mail dated 12th November 2009 , regarding Mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to confirm that we have registered your below complaint for disconnection against the service request number 29342099 . We will revert to you on or before 25/11/2009

We request cooperation till then.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

Thanking you and assuring you of our best services at all times

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Yoga
Nodal Officer

Complaints in Airtel services.

Dear Sir.
I am using this mobile service since July 2008 and find it is most anti consumer related. Not only that it runs nefarious business and there is NO Customer Complaint cell.
1. On 4th November I got one incoming SMS from 5432105 that “Jobs on mobile will be renewed in 3 days. You will be charged Rs. 10 for 10 days service. To deactivate, dial *321*661#. Send tips to 5432105for career tips on job success.
I dialed then and there on *321*661# in order to deactivate but on the contrary, IT WAS ACTIVATED!! What nonsense!!
Again to day dated 17th Nov 2009 , I got the SMS from 5432105 that “ jobs on Mobile service has been renewed . You have been charged Rs. 10 for 10 days of service . Send TIPSto 5432105 etc.etc.
I DO NOT want it nor I accepted , then how they can deduct Rs. 10 forcibly?
2. Further on few days before, I got the incoming SMS from 543211 that “your hello Tune service will be renewed in 3 days & you will be charged Rs. 30 for 30 days. To stop Hello tunes call[protected] or type STOP & SMS to 121.
I immediately called[protected], but it was never connected. Rather I got a further message from 543211 that ‘Thank you for calling the Hello Tune services. Call [protected]@Re.1 per min and say the song name / movie name to find your favorite Hello Tune.”
Seeing this 420 business, I sent SMS to 121, but the reply came “Sorry, no matches found. If you wish to stop your paper bill and subscribe email bill, please send STOP BILL<EMAIL>.
What NONSENCE again? Hence this unwanted hello tune is being continued!
3 On 4th morning I dialed Airtel Live 543212 to see if I can lodge a complain, the recorded version started “to listen in Hindi, put 1. Etc etc” and for all NONSENCE versions for 1.03 minutes, I was charged Rs 12.00?? what are all these ?
4. What all nefarious business?
5. I get SMS every day several times regarding Cricket Match results for which I never requested nor interested. But Airtel disturbs me a lot and charge the same from me.
6. This hallow tune is not required by me and at each month they send SMS and it is mentioned that to stop, pl, send SMS etc.I do it, but they are just charging Rs. 30 from me per month for no reason.
7. I have also lodged complaints in Airtel`s internet complain box , but they never reply , nor acknowledge.
8. In Airtel service there is No Customer Complaint Cell or System, nor do we know where to lodge the complaints (they have done it purposely to loot the people) but simply paying our hard earned money to Airtel for no reason at all!!
Hence I request you to take my case seriously and please see I am no more cheated by Airtel. At least I want to know where the Customer Complaint cell is. ?
Airtel should be booked for running such 420 business and to deprive so many innocent customers every day.

With regards.
B.Basu


Mobile no : [protected] .
Address : 62. Lily, Orchid,
Majiwada .
Thane 400 601

dear sir/madam
i have been receiving mgs on my both the celll phones simultaneously from an unknown person who seems to be using airtel freinds chat. please kindly tell me the procedure to block this person from sending the msgs. as it is very scary to receive such msgs.

kindly do the needful and oblige.

Dear sir/madam
i have been recieving msgs from a number on my both thecell phones simultaneously which seem to be coming from a person using airtel friendz chat. please block this sender or let me know how to block this person so that i would stop receiving msgs from him.

i hope you will kindly take the action as soon as possible as receiving such msgs on cell phones is very scary.

kindly do the needful and oblige.

Respected sir/Madam

I Abhilash Pothen a coustemer of Airtel broadband of Madhya Pradesh (Bhopal ) dist.. using the land line form 8 years my Land line no is [protected] and my Account No is 11733824
and having the rental plan of (449 + service tax.) that bring my bill to 495 monthley... but from few month they have change my rental to (549 SURF plan ) without intimating me or without my written permision...... i have log many complants to the coustmere care ...... they said the company has disconting that 449 plan.... but as per the company rules if any coustmer is using any plan they cant disconning it ....... then how did the Airtel company discontinue my plan.... this means they are trying to increase my billing..... that is injustice to me ........ so its a humble request to get me justisce for only this reason i have log complain to consumer court.......

Thanking your
Faithfull coustmer
Abhilash Pothen
[protected]
Account No is 11733824

Dear Sir,
For the past two days my account has been deducted with Rs 3 for jokes automatically each day. i had not sent any message to activate this package nor did i call any number. i do not wish to receive these jokes and i dont know how this pack is getting activated kindly look into the matter as soon as possible. my mobile no is [protected] name:Shanthi Chandrasekaran

thank you.

hello
m vinita and i hav airtel net connection..
i hav to change my plan i.e. i want the new plan of 699 in which 2500min. free landline fecility is there...
for this i have to register on ur web site but as the email id is noted incorrectly so i cant register there...

my original id is " [protected]@yahoo.in" but by mistake "s" is been omitted from the word "friends"
n i dont know wat is the next procedure so please tell me the solution...

thankyou

Dear All Customers,

Airtel is by default enabling its chargeble Value added services like WAP, Airtel Live, Downloadings as default features and violating TRAI Rules.

As per TRAI guidelines, "No Value added service should be enabled to a customer until his explicit consent". You may download the same from TRAI website.

Airtel charged me Rs. 3000 extra for this unwanted Airtel live, WAP and downloadings as Value Added Services (Waste value added services). No body from Airtel is listening..

My First question, who told airtel to enable this feature as default feature..


I have written this complaint to Nodal officer also, they dont have guts to reply my mail. They all are waste bodies. They dont have common sense and courtesy to reply.

I am one of the victim, is there any body else who can join me to fight against Airtel.

Also can anybody from TRAI (Telephone Regulatory Authority of India) can help in filing a case against these suckers like Airtel..


With regards,
Subramanya
[protected]

Nokia 6303([protected])

I too bought a new 6303 and sent a sms for free data usage of 3 months.

I did sms " MY DATA" to 543210
and i got the reply that the service will be activated within 24 hrs and it has nw become more than 48 hrs the service is till now not activated,

Dear Sir,
I am using the airtel prepaid with no. [protected] (Chennai). The trouble is that i am recieving unwanted advertisement SMS which to my surprise are also getting charged. Without utilising the services of the network effectively my prepaid top up gets emptied out.
It is very annoying that sometimes the no. of such SMS is more than 50 per day.
Kindly let me know how to stop this ad SMS.

Regards

Umashanker