Airtel Complaints & Reviews

Hi,

Sir/ Madam

I Jagriti Prasad resident 203 Pocket B5 Sec7, Rohini, New Delhi, had applied for
Broadband and Telephone connection on 08 oct 07 FORM NO.-D781139 which was
never installed .
I got a phone no. for the person responsible for installing broadband
connection in my area name Shadab Ali (ph.[protected]) when called said
there are limited connections available and asked his subordinate Deepak
(ph.[protected]) to call me for the formalities. On 08 Oct 07 when i applied
for the connection filling FORM NO.-D781139 paid Rs.850 in cash. On 09 Oct
07 they said the connection cannot be installed as they don’t have the
working port. As the port was not working connection was not installed.
I told them to cancel the connection and refund the money paid in cash (Rs.
850). I spoke to Shadab Ali, he said you will receive the cheque in yoyr name in 60
days, after waiting for 60 days when i called them they told that the cheque
was mailed on 06 nov 07 and was received by some lady named Pushpa at my
address there is no one named Pushpa at my address. I called the
customer care they told me the request no. for refund is 2654928 and will
check into the matter. I have not received any response from them till
date.I have also sent them a e mail regarding the same concern on 12 march 08 got a confermation e-mail from Mazhar Hakim (customer care) with the complaint registration number as 4575026.
I have not received the refund till date. I think this is some kind of scam
run by Airtel Bharti.
I think this is harrasment of consumer and after following for all these day i know feel
that, i am liable to get the refund for the money for the connection i applied for moreover,
i want a written apology letter from Airtel for the inconvenience and compentation for my time
and mental harrasment.

I hope that the need full step will be taken to resolve this issue.

Thanks & Regards,

Jagriti Prasad
[protected]

Sirs,

I append below the previous complaint against M/s. AIRTEL and their response thereto, stating that the issue has been resolved.

I regret to state that the issue has not yet been resolved.

I got a call from Mobile No.[protected] on[protected] at 12:01:27 p.m. from a person said to be from Airtel that the incoming calls would have not been delivered due to congestion and assured that he would solve the problem, the same day. He did not prefer to identify himself, despite calling for his name and designation.

1) This transpires that Airtel is failing because of their inability to handle congestion.

2) Their assurances are just face saving.

3) Mr. Kamal Singh's response for the complaint lodged through this platform is not valid, since the state of affairs remains the same till now.

4) I list out hereunder the messages sent/received to/from Airtel to the extent I could preserve on my mobile phone with regard to Miss Call Alerts.

a) Our message to No.54321 reading, 'Mca start' delivered to Airtel on 08-10-09 at 14:57:50 (This is to get Miss Call Alert Service activated).

b) Response from 54321 (Airtel Message Centre[protected] received on 08-10-09 at 14:57:51, reads, "Your Request for Activation is under process. Thank you."

c) Airtel Message from 54321 Airtel Message Centre[protected] received on 08-10-09 at 15:22:56 reads, "Welcome to Airtel Missed
Call Alert Service, your service will get activated in 24 hours. You will be charged Rs.15/Month. To deactivate dial *321*883#"

d) I continued to get the miss call alerts and therefore approached the nearest Airtel Office near Karkhana (Picket / Secunderabad Club), who tried to resolve the issue by contacting their supporting office elsewhere
and in the process sent three SMS messages (MCA ACTIVATE) from my own Mobile to 52212 and 52121 on 20-10-09 at 17:11:51 p.m., 17:12:07 p.m. and 17:13:09 respectively. I was then assured of resolving my problem within 24 hours again. (This is the second such assurance).

e) I am listing out hereunder the No. of Missed Calls as per Airtel Messages to the extent I could preserve on my mobile phone:

Message Date Time of Message No. of Missed Calls

[protected] 19:09:10 1
[protected] 18:45:39 3
[protected] 18:31:28 1
[protected] 20:28:05 3
[protected] 21:09:34 3
[protected] 18:30:28 3
[protected] 18:29:21 3
[protected] 17:58:39 1
[protected] 15:16:27 1
[protected] 12:49:46 1
[protected] 13:44:32 2
[protected] 12:55:37 1
[protected] 14:27:27 2
[protected] 13:38:01 2
[protected] 12:07:14 3
[protected] 20:04:07 3
[protected] 18:20:20 3
[protected] 16:47:09 3

(The message reads as, "You missed ___ calls. Never miss a call again. Activate Missed Call Alert Service at just Rs.15/month. SMS <MCA START> to 54321 or Dial *321*881#")

5) Airtel is deficient in providing professional service, not caring for the
customer complaints and also trying to exploit public by charging Rs.15/- to give details of missed calls, instead of giving the calls directly. Why should a customer be penalised if there is congestion in Airtel's network. Let them improve.

6) I have kept Bharati Airtel in high esteem all these years, and now the situation is different.

Let prudence prevail with Airtel.

V N V Radha
Dt.[protected]:41 p.m.


AIRTEL-PREPAID-[protected] Complaints - AIRTEL IS GIVING MISCALL ALERTS INSTEAD OF PROVIDING CONNECTION
View all AIRTEL-PREPAID-[protected] complaints
AIRTEL-PREPAID-[protected]
Posted:[protected] by V N V Radha Send email

AIRTEL IS GIVING MISCALL ALERTS INSTEAD OF PROVIDING CONNECTION
I reproduce copy of my e-mail sent to [protected]@airtelindia.com the contents of which are explicit. I had on[protected], approached your Airtel Office at Karkhana, Secunderabad, also, who in turn contacted your local office and assured that the service sought for would get activated within 24 hours, but of no avail till now, even after 3 days. In this connection, I received an SMS from you with reference No.[protected] dated 20-oct-2009 at 22:29 hrs.

If you verify your records, I am subscribing to my Airtel Connection No. [protected] for about 10 years and the attention you are showing to such an old customer is ridiculous.

I quote my earlier e-mail here:

"--- On Sat, 17/10/09, V N V RADHA <[protected]@yahoo.co.in> wrote:


From: V N V RADHA <[protected]@yahoo.co.in>
Subject: [protected]
To: [protected]@airtelindia.com
Date: Saturday, 17 October, 2009, 8:08 PM

Sirs,

I have opted to send missed call list as far back as on[protected] and have been informed through your SMS stating "Wlcome to AIRTEL Missed Call Alert Service. Your service will get activated in 24 hours. You will be charged Rs.15 per month. To deactivate dial *321*883# - Message Centre [protected]" sent : 08-oct-2009 15:22:56 hours.

2. I deeply regret to state that you have not so far initiated the service opted for. Further I continue to receive your missed call prompts.

3. One more most objectionable thing I have noticed is that, instead of giving me the required connection to the caller, you have resorted to this unwarranted practice.

4. How can you expect me to be happy with your service?

V N V Radha (Insurance Agent)
`Ramchandra Sadan', Plot no.2,
Indraprastha, Transport road,
Secunderabad-500 009-A.P.
INDIA"

Please look into the matter urgently.

Your unethical practice of giving false missed call alerts every day instead of providing necessary connection promptly is viewed as harassment. You may appreciate that as an insurance agent, the calls are very important for me and not giving connection at the appropriate time will result in financial loss and loss of reputation for me. This prompts me to take up the matter to Consumer Forum / legal action.

Awaiting immediate response,

Yours sincerely,
V N V Radha
[Complaint comments] Read comments [Complaint comments] Add a comment

Comments
8 days ago by V N V Radha [send email]
Sirs,

I intended the complaint should get addressed to M/s. Airtel but sent the same inadvertently.

As I had opened too many windows, I did not notice that I was addressing to Indian Consumer Complaints Forum.

But my grouse against M/s. Airtel stands unaltered. I, therefore, request the Forum to please appreciate the difficulties faced by me due to poor response from M/s Airtel.

With due respects,

V N V Radha (Compalinant)
8 days ago by Airtel_presence [send email]
Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Kamal Singh
Airtel Customer Service Team
3 days ago by Airtel_presence [send email]
Dear Customer,


I would like to inform you that your concern listed on 23th October, 2009 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to [protected]@airtel.in


Regards,


Kamal Singh
Airtel Customer Service Team

Sir, i had recieved a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30. Last month also Rs30 got deducted for this Sir, i kindly request you to please deactivate this service on my number 987224o774.

please deactive/unsubscribe http://www.m.frenzochat.com from my mobile my mobile no. [protected] i have already contact on costomar care but they are not deactive my service so plz deactive my frenzo chat
with regards

1.There is a long delay if a call made to customer care and wanted to talk to customer care executive.They are not picking the call.
2.My sim was blocked without any previous warning or information.Suddenly at a morning the sim was blocked and I am not even able to recieve the call.Even it should not happen with corporate customers.
3.When calling to airtel technical support 12118 the call is disconnects with an automated response i.e. welcome to airtel and thankyou for calling and if iam calling to customer care regarding the same ,the excuse is the Server is down etc.....??

Waiting for acceptable response from airtel.

My mobile no. is [protected], My Airtel Sim Card gives message in my mobile hand set as " Sim Card Broken" and Incoming and Outgoing has been stopped from that number.

Actually Sim Card is not Physically BROKEN neither there are any scratches found on the Sim, suddenly this disfunction started from the Sim.

Airtel says they will replace my Sim but will charge Rs.50/- from me as this Sim is not working.

My Question is why I should pay Rs.50/- for replacement of Sim, as this fault is of Company's Sim which is not working by its default.

They should replace me free of charge.

STUPID FOOLS AIRTEL I HAVE 10 PAISE LEFT ON MY BALANCE AND STILL YOU ARE DOWNLOADING HELLO TUNES AND SONGS ON MY MOBILE AND MESSAGING ME SAYING YOU WILL CHARGE ME FOR THIS.
HA HA HA SHOWS THAT AIRTEL IS RUN BY A BUNCH OF STUPID SITTING IN THE MANAGEMENT NO WONDER AIRTEL LOST ITS DEALS. I SHALL NEVER EVER TOUCH AIRTEL AGAIN IN MY LIFE.

Sir,
My name is N. Venkata Ravindra Reddy.
I'll lost my cell Phone with No. [protected], on 27.09.09. I contact with AIRTEL Customer care centre, Hyderabad and Block that SIM. They Blocked. But, I'll purchase another SIM with the sme no. i.e., [protected] from SIRI communications (AIRTEL Distributor) Balaji Complex, Kadapa on 13 or 14th of October 2009. All types of proofs and signatures of me are submittd at the time of purchasing the SIM. That sim was activated and receiving incoming calls, but Out going calls are not working. It shows an error i.e., outgoing call barred, then Network fail. I contact with AIRTEL customer care for unblock th SIM, they reply to me this sim activate with in two days. But SIM was not working for out going calls from the time of Activation. They are not responding to activate for outgoing calls from the Mobile No. [protected]. Please take necessary action for activating the SIM from AIRTEL.
Thanking you sir.

Hi ,
i am wrting this mail after getting really frustated from airtel

Airtel call cetre gives me a call for the payment . i ask them to come & collect the peyment from my office . He came & collected the payment in cash and gave me the receipt on 30th September 2009 .

Its been one month they still not updated the payment . i have sent several mails with the receipt to airtel customer care. i call every second day at the call centre for the updation . they just give me reference no. but no solutions & half of the time there systmes are down & ask me to call after one hour .
they have barred my services twice without any notice due to this i have suffred a loss of Rs,50000.

i dont understand if they have created customer care call centres to resolve the services then what this call centre is doing .
i really fustrated the kind of serices & resposes i got from airtel

i want solution & compensastion to be paid which i suffred during barred services

Best Regards,
Amit GArg
[protected]

Dear Sir,

My mobile no is [protected]. I hed dissconnected the postpaid connection in june and switch over to prepaid connection. till date i hed not received back my security deposite of Rs.500/- which was paid at the time of purchasing the card.

I hed visted the airtel center 3 times but no proper respons.

Kindly do the needful.

Dear Sir

I have Airtel broadband and landline connection Rs399/month package since 2007. Airtel subsequently changed its plans, and started offering new customers more download and cheaper ISD call rates under a similar 399/month plan, whereas as an existing customer, I was never informed about this option. So, I continued getting bills at Rs 15.99/min to Australia calls, whereas under the new 399 plan, Airtel has published call rates of Rs 7.99/min. Also, under the new plan, there is FREE internet download upto 1GB, whereas my old plan had only 300MB. As a result, I was getting charged double that of a new customer who was paying the same monthly plan. This attitude of the company is very heartless, and mercenary. After repeated complaints to their call centre and their Ombudsman, there was no resolution except to say that my plan was the old one and hence the charges were correct. Tell me, does such a company deserve any business?

sir my number is [protected] when my validity is end then i call to custermer care center in last three weeks they tell me that recharge 98 rs and u get 6 month validity then i recharge this but my validity is not increament 6 months due to custemer care wrong information my cell number is not work after few day custemer care tell that your 96 rs will be refund in 30 september bt there is not any responce from call centre.and after recharge my cell number is not work means all outgoing and incoming call is not access so when i go to airtel office at akola they tell me your web address so please help me sir and as possible as call me my number:--[protected],[protected].

THANK YOU.


Your faithfully,
MAKARAND MANIKRAO TIKAR

dear sir , i had taken airtel simcard from sheetal music world MR RAMESH JAIN MOB NO [protected]+MR SANDEEP JAIN [protected],ULC-1 , MADHAV TOWER ,NEAR APSARA HOTEL,TORAN BAORI, UDAIPUR , RAJASTHAN. ON 31/08/2009.BY CASH PAYMENT OF 50/- RS. MOB . NO. - [protected]- SIM NO -[protected].I HAD GIVEN NECESSARY DOCUMENTS TO HIM AFTER THAT SECOND TIME NOT STARETED SO SECONDLY GIVEN CLEAR XEROX COPY THEN SIM WAS STARTED I HAD RECHARGED OF 330/-RS FROM DEMO CARD FROM SHEETAL MUSIC WORLD. FROM THAT I HAD USED SOME RS. AFTER SOME DAYS THE SIM IS DEACTIVATED BY AIRTEL AFTER INQUIRY SHETAL PEOPLE TOLD ME TO CONTACT YOUR CUSTOMOER CARE CENTRE,COMMERCE HOUSE,TOWN HALL ROAD, UDAIPUR,RAJASTHAN.THEN I HAD CONTACTED PERSONALLY THEY TOLD ME TO REFILL-UP THE FORM AND GIVE DOCUMENT FRESH. THEN I HAD FILLED UP WITH ANNEXURE,FORM, WITH FRESH DOCUMENT. I HAD GIVEN THIS TO MR.KRISH (CUSTOMER CARE OFFICER) MOB NO [protected] ON DATE:05/10/2009 FORM NO IS 20001005. EVEN THOUGH TILL TODAY SIM IS NOT ACTIVATED. AFTER CONTACTING HIM HE GIVE ME NO OF HIS BOSS MR GOVINDJI -MOB NO [protected] HE TOLD ME I CANT HELP YOU . YOU CANTACT SHEETAL MUSIC WORLD FROM WHERE YOU BOUGHT SIM. I CONTACTED AND TOLD SHEETAL MUSIC WORLD THE MATTER AND ACCORDING TO HIM I HAVE SENT HIM AGAIN DOCUMENT BUT STILL SIM IS NOT STARTED. I REQUEST TO REFUND ME THE BALANCE AMOUNT IF YOU CAN'T ACTIVATE MY SIM.

I have take a Post Paid Airtel Connection at Bangalore under the corporate connection package. The plan code at the time of connection was H17 199 CUG and when the billing came it was under AES 248KK which has inflated the bill amount. I lodged a complaint with the customer care but without any result. It gave a response first pay as per the billing then we will change the plan. Now they have also disconnected the outgoing calls from Mobile. This is absolutely not suiting a leading telecom measure like AIRTEL.

With warm regards

Susant Kumar Sabat
+ 91 [protected]

Dear Sir,

Ref No. PF A/c No.HR/GGN/10693/023191,
DOB-30.05.1971
Compnay- Bharti Airtel Ltd, DOJ-31.12.2007, DOL-19.05.2008.

I have submitted my application for withdrawal of PF amount through the company BHARTI AIRTEL SERVICES LTD letter dtd.12.03.09 & stamp duly acknowledged by your office on 09.04.09.

After the completion of 6 months & above,...

I applied for Online connection of AIRTEL DTH and paid online after getting confirmation from one of the customer executive that there is 15% discount on doing online booking.

I used Debit card of ICICI bank. From my bank account amount of INR 1990.00 has been deducted. Following is the reference no appearing in my account statement -
BIL/[protected]/airtelDTH021009/AIRTELD dated 02. oct 2009.

I could not write down the customer ID reference number of transaction as Airtel web site CLOSED AFTER ONLINE TRANSACTION.

After repeated follow ups from call centre, I could not get any trace of my payment. I wrote many mails but again no use.

At last AIRTEL stated as follows - "We would like to inform you that we are not able to assist you as you have not mentioned your customer ID and registered contact number. So we request you to kindly provide customer ID, registered contact number and complete information regarding your issue so that we would be able to assist you."

However, I also checked from ICICI bank about my payment status. bank has replied as follows -"Dear Customer,
Request Number:SR[protected]
Type of query: Details required on transaction in Bank account
Resolution: Debit of Rs.1990 on 02/10/2009 is in favour of AIRTEL"

Please help me by addresing my complain. After all possible efforts and options, I'm writing to you after almost 20 days.

I didn't even get a single mail / call from AIRTEL
resolving my query.

Hi,
I purchased Airtel DTH by making an online payment in the Airtel digital tv website. The transaction was successful and I got the transaction ID. But there was no confirmation sent either by email or SMS regarding my order. I spoke to the Customer care service and they say it will take 3 or 4 working days to deliver the equipments. But they are not able to track my order at all. I read serveral complaints in this website about the airtel DTH and now I'm afraid if I will be receiving my DTH on time. The customer care is worst in responding to my query. Now there is no way I can track my order.

My transaction ID is 969023
Order in the name of Vijay Ramasamy


Please take necessary action on this.

Thanks
Vijay

Sir / Madam,
My airtel mobile no is [protected] and i have activated a GPRS 199 Plan on it. I am having three problems :-

1) I got a sms for confirmation of GPRS activated on my mobile, but which plan got activated, no confirmation for that. please confirm me.

2) When i connect my phone to my PC for browsing internet, it was not working. After contacting customer care 12118, the person told me to go to (on my PC) Control Panel -> Phone & Modem Options -> Modems -> Advanced to delete an Extra intializing command (+CGDCONT=.."airtelgprs.com"), than it starts working.
But, the problem is whenever i connect net from my PC via phone, it works for 5-10 mins than it shows some error (WIN32 Generic Host Problem) and stops working. it remains connected but no site opened. when i delete the same command (discussed as above), it starts working but after some time again same problem arises. pl do tell me what is the actual problem and what is the solution.

3) whenever i use airtel GPRS the sent data is always around 5-7 times the recieved data, whereas i am not uploading anything on the net, i.e., just browsing the sites. I have used BSNL GPRS in the past and still using MTNL GPRS on the same PC, they just works fine, there i face none of these problems. Pl tell me the exact problem.

Sachin Singh
[protected]

I have downloded one wall paper from Airtel Live. the message came that i have became member of Bizzare Club.and also Jokes subscription. i want to unsubscribe it is not happening. Airtel is Deducting Rs.10 after every 10 days. it is Cheating Please stop or i will not use Airtel hereafter.

Dear SirMadam,
I am using the numbers [protected](K.GANGADHARAN) & [protected](K.K.PRAMEELA) in kerala.I am living in chennai. I have`nt used this number for some time.i`m not able to make any calls or receive any calls.The service to these two numbers are deactivated.Pls activate these two numbers for me. I have Rs.69.33 & 29.38 balance respectively in these two numbers.

I use these numbers when i go to kerala during my vacation every year .So please activate these two numbers for me.
Thank You