Airtel Complaints & Reviews

Dear All,

My name Nijroop Tripathi i submit complain before one week ago but problem is still now .no one care my problem. so many reminder & complain after that my sim was active now.i received welcome letter send by airtel company on my local address on 20-11-09 . on 21-11-09 i received a SMS thru AD-Service," Kindly note we are unable to veify your billing address. to enjoy continued services on your mobile.contact the dealer form where you have taken the connection." then i meet local counter where i purchase a sim card.those person says i have no right to solve your problem kindly contuct airtel authorised dealer in Gurgaon.
Then i contact thru phone local dealer regarding my outgoing call stop.he says i check & revert you but still now problem are same no one contact me personly & thru phone.after that i call airtel customer service #121 talk to care person after long verification process he says your form & relevant documents not received that why your number has outgoing call services stop.
Kindly confirm how can possible with out submit all my relevant document my sim was start,i have complete all relevent formalties two times & complet all verification process & already received welcome letter by Airtel. by problem is still now.my previous mail already attach with this mail
kindly look after the issue.please do the need full.
Thanks & Regads,
Nijroop Tripathi,
H.No.617,Sector-23,
Gurgaon-122016
#[protected]

[protected] Forwarded message[protected]
From: <[protected]@airtelindia.com>
Date: Sun, Nov 15, 2009 at 11:45 AM
Subject: Acknowledgement Mail.
To: [protected]@gmail.com


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Complain again Post paid connection not active last 24 x 5 days.
Date: 15/11/2009 11:50:36 AM
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Message body:

Dear Sir Madam

I have purchased Airtel Express Postpaid SIM no.[protected] on[protected] and this SIM was not activated till now.[protected].11:00 AM). I have purchase this connection from my neareast Airtel Counter Name Sakshi Communication Shop No.87 Sec-23 HUDA Market Near Josan Pet care Gurgaon.

Many time i follow-up your Airtel Counter Mr.Ankit Bajaj Mobile No.[protected] Airtel Form Care person Mobile no.[protected].but no one responding me i have already paid Rs.500 - all require paper.than i follow-up every time he says Ho jaye ga wait kariya airtel operation say nahi ho raha hai.

Further please note that I am your old customer my local (Kanpur) mobile no.[protected] i have two reliance no.so that i face a ploblem since 5 days.


All your add says your mobile connection will be active with in 24 hours but still i have completed
24 x 5 hours.so that s i can take some leagel action again your company Counter.because no one care responce again customer.

Kindly clarify active my mobile no.[protected].and also tell me your direct customer care manager name number.thru mail but currently i have no mobile no in NCR.that why i can face a lots of problem.

Thanking you.

Regards

Nijroop Tripathi.

([protected] [protected] [protected])


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Thanks Regards

Nijroop Tripathi
#[protected]



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Thanks & Regards,

Nijroop Tripathi
#[protected]

Sir, my kindly request that please unsub a wap service of wap actress pack belongs to bollywood diva subscription. There is a message come from 58888 on my mobile that your wap actress of the day will be renewed on[protected]. For unsub click here http://203.199.70.160/site/t.jsp?i=739 when i try to go this page it was completly blank. I also record a complaint to BSNL custmer care for unsub this service, but they didn't solve it. In 2-3 times of week i loss 20-30 rupees from my balance because one time charge is 10/- rupees. There is message come on my mobile from[protected] that your sub wap actress pack is successfully renewed on[protected]. Your total cost is 10/- rupees. Please solve my problem immediatly. My mobile no is [protected].

Dear Airtel

Since more than a month I am facing a problem of delivery of SMSes. Please note the following
it says me
"Message Sent".
"Amount" is deducted

But no delivery report and sms shows pending. Resending too is of no use.

I have tried changing message sending profile settings but this too is of no use.

I hope you will understand the problem and will try to rectify it immedietly .

Another problem is of CCE , these days i do not get to reach to CC exec to talk. Please look into this matter too.

This is Abdul wahab hashmi basically i am from neemuch(m.p.).i would like to say that i have problem for contact the airtel customer care.i call to 121 or other no. of customer care of airtel but customer care excutive doesn't attain my call. This always say me that massege to write airtel at 121.i have discuss my problem to customer care by other airtel no for many times.but he doesn't resolve my problem.he tell me that this is automatic problem but i am waited for resolution. But i have n't receive any type of resolution by airtel. My airtel no. is [protected].this no. resister to my father mr. Abdul sattar hashmi addres-370,parsi mohall,taigore marg,neemuch(m.p.)
So i am requesting to u please resolve my problem.so i am grateful to u.

sir
today one message came thank you for using(alert services,alert)subscription service on airtel stk you've been charged rs.7 it happened many times in this month my no. is [protected] i am a student please concern this complaint take the necessary measures i called costumer service he told to do something . many times i have got messages from customer care that you have not subscribed anything. But still message are coming and money is is charged.

My name is Khem Chand. I have purchased the above product with a plan of Rs. 399/- from
Bharti Airtel Limited,
1, Fauji Complex above Excise & Taxation Office,
Sai Road, Baddi, Distt. Solan, Himachal Pradesh

I am using this product and continuously facing very slow speed and problem with network. the dealer told me that its speed is much better than Tata Indicom plug-to-surf wiz. But It has not been upto my expectations. Now, I am feeling like cheated. I even talked to the dealer but he didn't give me any satisfactory answer. What should i do now? If it is returnable with cash back, I want to give it back to the dealer.
waiting for an immediate and satisfactory response,


Khem Chand
Ph. No. - [protected], [protected]

We are having a serious issue regarding the privacy of our account, we hold this account with Airtel since October 2004, we started getting missed calls and messages from two unknown numbers [protected], [protected], because of which we have changed the mobile number, now we got a message once again from one more unknown number [protected], we have nt given the new mobile number to any outsider yet, I am sure our personal details are going out to an external person through Airtel staff, this the last thing I ever expected from Airtel, can someone help us regarding this.

My consumer id with Airtel digital TV is [protected]

This complaint is with regards to the incorrect account balance shown in my account.

I done my recharge of the Airtel digital TV on 24 th of oct 2009 with 500 rs at that time my account balance was negative 85 rs(approx), this negative balance however cannot more than 100 rs negative as they only can have seven days grace period and my daily usage charges comes to some where around Rs 14 per day.
On 3rd Nov my balance was moved to negative Rs 410.83 and my services were discontinued

After this I have registered following complaint with Airtel digital tv on
3rd of Nov 2009 - complaint no 1357089,
4th of Nov 2009 - complaint no 1369475,
7th of Nov 2009 - complaint no 1440121,
8th of Nov 2009 - complaint no 1448141
11th of Nov 2009 - complaint no 1464564 and
14th of Nov 2009 - Complaint No 1478381
but to my surprise all this complaints are resolved from Airtel digital tv side but

My services is not yet resumed and I am still not able to view TV.


I am in loss of almost Rs 700 and I am going through mental stress due to this and am not able to view TV.

I want my services to be continued for the amount that I have paid Post that I want to discontinue the services from Airtel digital service with the full refund of Rs 2500 that I have done and while purchasing this AIRTEL digital TV.

My Name is Mr. Samadhan Vithal Shelke My airtel no is [protected] (prepaid) since last 5 years .since last 3 months airtel service provider company activate any offer or subscribe any plan on my mobile like audeo video, jokes etc. and deduct the lots of balance everytime i unsubscribe every offer earlier and told to customer care executive dont subscribe any offer on my number further but after 1 week i again lost my balance and see another offer subscribed on my number without my intimation
sometimes when i was travelling in rural area i sudddenly know that my mobile balance was deducted for such times of offers. last 2-3 time i unsubscribe above offers through customer care number but this time i am very helpless the customer care number when i dial they said send sms "airtel" to 121 enough. nothing happend after this i really sent lots of, 100 of sms like this but they never contact me o[censored]nsubscribe offer of my number. i also sent 100 of sms "STOP" with serial numbers to 121 or 1210 and other customer care relative numbers
ist 2-3 times when i was faced such problems i visit lots of time at gallery too. in lunch break but there are alo lots of queue it was taken 2-3 hours to came my number if i want to close an offer i took a half day aslo from my office what is rubbish. if there is really any justice gave me justice from this harrashment.pls

I have an Airtel mobile prepaid connection from Andhra Pradesh with a lifetime validity. The mobile number is [protected]. I am presently residing at Wellington(Tamil Nadu) and was using the phone with a recharge of Rs 222. But today when I recharged the phone with Rs 222, the message received showed that the talk time is Rs 2.22 only. i tried to call up customer care of airtel and even the manager of Airtel at Coimbatore Mr Pradeep, but no one is receiving any calls despite having tried for more than two hours. I have two complaints with Airtel: -
(a) Recharge of Rs 222 has not been affected and the shopkeeper says it is not his fault. i have lost the money.
(b) THere is no one from customer care available to listen to my complaint.
Cdr Vinay Venkataram
Indan Navy

Respected sir,
my mobile number is [protected].. By 20th november an anonymous recharge of 64 was made to my mobile without my knowledge.. There was no responsible answer from the authorities about this recharge.. Due to this i have lost my tariff validity of about five months.. I request you to take immediate action regarding this and to get back my tariff validity for those five months

I had a similar call saying I have won 10 ,00,000 rs. from some weird +92 number. Please look into this Airtel. They wanted my details and other stuff and told me to contact some Sunder Singh.

Dear Sir,

I am customer of Airtel prepaid cell No. [protected]

I wish to inform you that Airtel cheating public by sending messages on their own and deducting charges for having sent the messages !!!! which we never asked for !!!!

Airtel will send Flash message or promotion message to my cell and deduct the charges Rs.0.50 per message and every 15 to 30 minutes one flash message will come from Airtel and siton in our cell. I am loosing everyday almost Rs.15 to 25.

I have complained the issue with the great customer care 121 many a time -no solution and they will inform standard message one unique code and next 24 hours problem will be solved--- IN REAL NOTHING WILL BE SOLVED.

Then to keep a record I have sent more than 8 emails to customer care [protected]@airtel.in- Frankly some silly replies - till date problem is not solved.

IS THEIR ANY COMPLAINT CELL OR COURT, WHERE I CAN GO AND GET JUSTICE.

Regds,
Ramesh K.S
[protected]

Hello,

I am receiving promotional/ Flash messages from Airtel to my cell and for which my money is being deducted. I am facing this problem for the past one month.

I have spoken to many executives thru Air tel customer service- I didn't get any solution- except false promise that it will be resolved within 24 hours.

Then I have sent many emails to [protected]@Airtel.com- Same story no results.

It seems Air tel wants to collect revenue by any means- which is unfair.

I do not know how many customers are facing similar problem. I think this is good way of earning for Airtel every day atleast 10000 customers @ Rs.20 per day they can earn easily Rs.200000/- per day!!!!!!

Dear Sir
My prepaid connection is not working properly in roaming area. When I try to make an outgoing call in roaming it s not connected first two and three times (even more). I have made complain to Airtel customer care in this regarding 6-7times but every time they assured that my number will work fine on my next visit.

After my last complain i changed my sim card on customer care advice. But I am facing the same problem even after changing the sim. Due to this problem I have to manage extra phone while in roaming. This problem and company attitude towards it make me think to change the operator.

You are requested to be needful in this regard and please solve out the problem as soon as possible as a many of my upcoming journeys are planed in December.

Thanks

Himanshu Gupta
Mo- [protected]

543210 GPRS Problem
E63([protected])

I bought a new nokia E63 on 23rd october
And i was informed about the offer for 3 months GPRS free from airtel @ 100mb/month.
This offer was available for customer who buy new nokia handsets from 1st oct- 30th december.

i sent the msg "MY DATA" to 543210 and it has been so long that i still didnt got the offer.

so kindly please resolve the problem as soon as possible.
There is also no proper feedback provided by the airtel customer care and they dont even register our complaints regarding these..

Mob:[protected]
Raigarh Chhattisgarh

i want to unsubscribe cricket scores and love tips which is activated on my mobile no. [protected] without my prior permission and customer care service is not available

this is balasaheb girigosavi and I carry airtel no [protected] which is a postpaid card. I had requestd to deactivate the GPRS services on -29/08/09 and had received the SMS regarding the same from 121 customer care that the services will be deactivated in 48 hrs but still I have been charged for the same for last two months and also in my last bill. After several complaints on cutomer care and after showing the SMS conversation to the representative at your store I was asked to lodge the complain here.
I request u to pl look in to the matter and pl refund the amount charged to me.

Dear Sir,
I clicked the link on the airtel digital tv website and was approached by one Akhilesh Kumar of Vriti infocom. He promised to get the airtel digital tv installed on the day of deposit. A sum of Rs. 4350/- was deposited on[protected]. Nothing was heard for two days despite repeated calls. I received an e mail on the evening of 19th telling me the details of the vouchers with the advice to contact the customer care number of airtel digital tv. They advised me to contact the local dealer to get the set top box number and vc number. When I contacted Akhilesh he told me that the installation will not be done by airtel in tier III city. The name of the city was known to them from the day one. Now I have no connection and am poorer by 4350/- Isn't this a cheating?

I am recording my complaints regarding SMSs and anonymous Advertisement calls, which i constantly keep receiving. As recent development, we have started receiving advertisement calls and marketing tunes from within Airtel even in LAN lines.

I am herewith recording the number of SMS (considered as nuisance) messages and possible numbers from which i constantly keep receiving messages.
Attested numbers and messages:
message 1- [protected]- Shiv kripa Sandesh!! Original ek mukhi rudrax offer just Rs. 1500/-, +Parad shiving + navratna ring+maha mrityunjaya yantra+ ADO VDO CD gift! ORder us [protected]

message 2- BA JAI HO - NAya flyovers, naya buses, naya greater hyderabad, jara yaad karo YSR ko - Jai ho.

message 3 - GHMC TDP - your vote decides future of our hyderabad. Encourage proven performers and effificent leaders. motivate your friens and relatives to vote on 23rd - Telugu desam.

This is just few sample messages i receive on a single day. Approx 58 such messages. Other than these public messages, I receive internal Airtel messages from 121.

I was unable to record the calls received in LAN as the caller id option was not working in my system.

Instead of the consumer making his choices, he/she is thrusted with such unwanted messages and calls in mobile as well as LAN.

Pl. do something to stop this nuisance.