Airtel Complaints & Reviews

to:
[protected]@airtelindia.com, nodalofficer.[protected]@airtel.in

subject:
500/500 talk time, not working as sent in TEXT msg...

I am not sure, who is reading this, but this is one of the silly or rather poor experience I came across while using AIRTEL. I got an SMS with full talk time on 500 rs recharge. I did recharge myself on line and it did not give me full money (as expected). I got balance of 453/- something. Now I called upon one of your customer care (121 - aap ki kahi bhi kabhi bhi kam nahin karne vali service),after 1 hour of attempt, when I got hold of Reshma, she told me, its not for on line recharge, I said, the SMS did not say either its not for on line or off line, she says, normal customers do not know about on line / PC recharge so we cant help.

Now, I don't care about my 50 bucks, as you guys can add a couple of figures in Ur foolish balance sheet, but this is not proper answer. At least you guys either should send in TEXT that "not for on line" OR something, "we may fool you if did on line" OR you guys should credit me my 50 bucks back.

I am leaving it up to you smarties!

Anybody can reach me on given details...

Mehul Trivedi
[protected]@gmail.com
+91.999.875.1555

Got a postpaid connection on last week of August (Just 3 months back). Suddenly on Nov 17th my cell phone got switched off and i found out that there is something wrong with my SIM card only. It was not working in any other mobile and some other SIM card worked very well in my phone. Hence went to an Airtel outlet in Electronics city. They asked me to pay Rs.50 for the SIM replacement, however I was not sure why should I pay, since the SIM is only faulty, which was their product. Left with no other option but to buy for Rs.50. I have been told that activating will take 2 hours. However till now the same is not activated eventhough it crossed 3 whole days. Called Airtel customer care for 5 times, but in vain. Had a function on 22nd Nov. Have missed so many important calls.

My airtel subscirber prepaid mobile number is.[protected]. I have not subscribed for any jokes. I am often distrubed by your SMS jokes for which I am being charged also @ Rs.1/- every time. I can send you as many jokes as you want by book loads for free. So I request you to avoid this pestering.

I Mr. K.V Subbarao Holding a Airtel Pre paid connection from 2003 November. 2 years back I have shifted to SUNDER NAGAR near ESI Hyderabad. From 2007 onwards I am unable to get Airtel signal s to my apartment. This was informed to Airtel customer complaints n no times. But they didn’t take any action on this .When I try to log a complaint they are not taking the complaint also.DONT BELIVE AIRTEL SIGNAL in HYDERABAD.

Dear Sir/Madam
My self Syed Faraz H. Zaidi Using Airtel Post Paid connection Mob. No. [protected] from 03/10/09. Before this date this No. was prepaid and that time this No. convert in to postpaid my prepaid account balance was around Rs 300, and at that time you did say to me that Rs 300 will be reduce from my post paid bill, I have get two bill and also have complain for that but this money not reduce in any bill.
So plz tell me how much time will you take for that problem

Thx & Reg
Syed Faraz H. Zaidi
Mob- [protected]

Need details of my call (No.[protected]for last 4 month.
Sir, My self Mrutyunjaya Mishra from Dunguripali Subarnapur Orissa & m a Airtel Prepaid User bearing mobile No [protected]. Please be kind to me and send me the details call list & others paid service used by me during last 4 month(To day 22.11.2009) to the below address.
To,
MRUTYUNJAYA MISHRA
DUNGURIPALI
SUBARNAPUR
ORISSA
INDIA (767023)
Mob[protected].
e_mail : - [protected]@yahoo.co.in

hello,
I KAMAVARAPU RAVIKANT of bilaspur chhattisgarh has paid an amount of Rs 3030 for the broadband connection.I have taken a half yearly plan.After the payment the airtel Officers does not analyse the location that whether feasibility is available or not they transfered my amount to bhopal office.Why should i wait for my money without any connection provided to me by airtel.Now they are saying that amount will be refunded in 15 to 20 days.Already 10 days are over after the payment.So i kindly request you to refund my amount as early as possible.
thank you

Dear All,

My name Nijroop Tripathi i submit complain before one week ago but problem is still now .no one care my problem. so many reminder & complain after that my sim was active now.i received welcome letter send by airtel company on my local address on 20-11-09 . on 21-11-09 i received a SMS thru AD-Service," Kindly note we are unable to veify your billing address. to enjoy continued services on your mobile.contact the dealer form where you have taken the connection." then i meet local counter where i purchase a sim card.those person says i have no right to solve your problem kindly contuct airtel authorised dealer in Gurgaon.
Then i contact thru phone local dealer regarding my outgoing call stop.he says i check & revert you but still now problem are same no one contact me personly & thru phone.after that i call airtel customer service #121 talk to care person after long verification process he says your form & relevant documents not received that why your number has outgoing call services stop.
Kindly confirm how can possible with out submit all my relevant document my sim was start,i have complete all relevent formalties two times & complet all verification process & already received welcome letter by Airtel. by problem is still now.my previous mail already attach with this mail
kindly look after the issue.please do the need full.
Thanks & Regads,
Nijroop Tripathi,
H.No.617,Sector-23,
Gurgaon-122016
#[protected]

[protected] Forwarded message[protected]
From: <[protected]@airtelindia.com>
Date: Sun, Nov 15, 2009 at 11:45 AM
Subject: Acknowledgement Mail.
To: [protected]@gmail.com


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Complain again Post paid connection not active last 24 x 5 days.
Date: 15/11/2009 11:50:36 AM
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Message body:

Dear Sir Madam

I have purchased Airtel Express Postpaid SIM no.[protected] on[protected] and this SIM was not activated till now.[protected].11:00 AM). I have purchase this connection from my neareast Airtel Counter Name Sakshi Communication Shop No.87 Sec-23 HUDA Market Near Josan Pet care Gurgaon.

Many time i follow-up your Airtel Counter Mr.Ankit Bajaj Mobile No.[protected] Airtel Form Care person Mobile no.[protected].but no one responding me i have already paid Rs.500 - all require paper.than i follow-up every time he says Ho jaye ga wait kariya airtel operation say nahi ho raha hai.

Further please note that I am your old customer my local (Kanpur) mobile no.[protected] i have two reliance no.so that i face a ploblem since 5 days.


All your add says your mobile connection will be active with in 24 hours but still i have completed
24 x 5 hours.so that s i can take some leagel action again your company Counter.because no one care responce again customer.

Kindly clarify active my mobile no.[protected].and also tell me your direct customer care manager name number.thru mail but currently i have no mobile no in NCR.that why i can face a lots of problem.

Thanking you.

Regards

Nijroop Tripathi.

([protected] [protected] [protected])


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Thanks Regards

Nijroop Tripathi
#[protected]



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Thanks & Regards,

Nijroop Tripathi
#[protected]

Sir, my kindly request that please unsub a wap service of wap actress pack belongs to bollywood diva subscription. There is a message come from 58888 on my mobile that your wap actress of the day will be renewed on[protected]. For unsub click here http://203.199.70.160/site/t.jsp?i=739 when i try to go this page it was completly blank. I also record a complaint to BSNL custmer care for unsub this service, but they didn't solve it. In 2-3 times of week i loss 20-30 rupees from my balance because one time charge is 10/- rupees. There is message come on my mobile from[protected] that your sub wap actress pack is successfully renewed on[protected]. Your total cost is 10/- rupees. Please solve my problem immediatly. My mobile no is [protected].

Dear Airtel

Since more than a month I am facing a problem of delivery of SMSes. Please note the following
it says me
"Message Sent".
"Amount" is deducted

But no delivery report and sms shows pending. Resending too is of no use.

I have tried changing message sending profile settings but this too is of no use.

I hope you will understand the problem and will try to rectify it immedietly .

Another problem is of CCE , these days i do not get to reach to CC exec to talk. Please look into this matter too.

This is Abdul wahab hashmi basically i am from neemuch(m.p.).i would like to say that i have problem for contact the airtel customer care.i call to 121 or other no. of customer care of airtel but customer care excutive doesn't attain my call. This always say me that massege to write airtel at 121.i have discuss my problem to customer care by other airtel no for many times.but he doesn't resolve my problem.he tell me that this is automatic problem but i am waited for resolution. But i have n't receive any type of resolution by airtel. My airtel no. is [protected].this no. resister to my father mr. Abdul sattar hashmi addres-370,parsi mohall,taigore marg,neemuch(m.p.)
So i am requesting to u please resolve my problem.so i am grateful to u.

sir
today one message came thank you for using(alert services,alert)subscription service on airtel stk you've been charged rs.7 it happened many times in this month my no. is [protected] i am a student please concern this complaint take the necessary measures i called costumer service he told to do something . many times i have got messages from customer care that you have not subscribed anything. But still message are coming and money is is charged.

My name is Khem Chand. I have purchased the above product with a plan of Rs. 399/- from
Bharti Airtel Limited,
1, Fauji Complex above Excise & Taxation Office,
Sai Road, Baddi, Distt. Solan, Himachal Pradesh

I am using this product and continuously facing very slow speed and problem with network. the dealer told me that its speed is much better than Tata Indicom plug-to-surf wiz. But It has not been upto my expectations. Now, I am feeling like cheated. I even talked to the dealer but he didn't give me any satisfactory answer. What should i do now? If it is returnable with cash back, I want to give it back to the dealer.
waiting for an immediate and satisfactory response,


Khem Chand
Ph. No. - [protected], [protected]

We are having a serious issue regarding the privacy of our account, we hold this account with Airtel since October 2004, we started getting missed calls and messages from two unknown numbers [protected], [protected], because of which we have changed the mobile number, now we got a message once again from one more unknown number [protected], we have nt given the new mobile number to any outsider yet, I am sure our personal details are going out to an external person through Airtel staff, this the last thing I ever expected from Airtel, can someone help us regarding this.

My consumer id with Airtel digital TV is [protected]

This complaint is with regards to the incorrect account balance shown in my account.

I done my recharge of the Airtel digital TV on 24 th of oct 2009 with 500 rs at that time my account balance was negative 85 rs(approx), this negative balance however cannot more than 100 rs negative as they only can have seven days grace period and my daily usage charges comes to some where around Rs 14 per day.
On 3rd Nov my balance was moved to negative Rs 410.83 and my services were discontinued

After this I have registered following complaint with Airtel digital tv on
3rd of Nov 2009 - complaint no 1357089,
4th of Nov 2009 - complaint no 1369475,
7th of Nov 2009 - complaint no 1440121,
8th of Nov 2009 - complaint no 1448141
11th of Nov 2009 - complaint no 1464564 and
14th of Nov 2009 - Complaint No 1478381
but to my surprise all this complaints are resolved from Airtel digital tv side but

My services is not yet resumed and I am still not able to view TV.


I am in loss of almost Rs 700 and I am going through mental stress due to this and am not able to view TV.

I want my services to be continued for the amount that I have paid Post that I want to discontinue the services from Airtel digital service with the full refund of Rs 2500 that I have done and while purchasing this AIRTEL digital TV.

My Name is Mr. Samadhan Vithal Shelke My airtel no is [protected] (prepaid) since last 5 years .since last 3 months airtel service provider company activate any offer or subscribe any plan on my mobile like audeo video, jokes etc. and deduct the lots of balance everytime i unsubscribe every offer earlier and told to customer care executive dont subscribe any offer on my number further but after 1 week i again lost my balance and see another offer subscribed on my number without my intimation
sometimes when i was travelling in rural area i sudddenly know that my mobile balance was deducted for such times of offers. last 2-3 time i unsubscribe above offers through customer care number but this time i am very helpless the customer care number when i dial they said send sms "airtel" to 121 enough. nothing happend after this i really sent lots of, 100 of sms like this but they never contact me o[censored]nsubscribe offer of my number. i also sent 100 of sms "STOP" with serial numbers to 121 or 1210 and other customer care relative numbers
ist 2-3 times when i was faced such problems i visit lots of time at gallery too. in lunch break but there are alo lots of queue it was taken 2-3 hours to came my number if i want to close an offer i took a half day aslo from my office what is rubbish. if there is really any justice gave me justice from this harrashment.pls

I have an Airtel mobile prepaid connection from Andhra Pradesh with a lifetime validity. The mobile number is [protected]. I am presently residing at Wellington(Tamil Nadu) and was using the phone with a recharge of Rs 222. But today when I recharged the phone with Rs 222, the message received showed that the talk time is Rs 2.22 only. i tried to call up customer care of airtel and even the manager of Airtel at Coimbatore Mr Pradeep, but no one is receiving any calls despite having tried for more than two hours. I have two complaints with Airtel: -
(a) Recharge of Rs 222 has not been affected and the shopkeeper says it is not his fault. i have lost the money.
(b) THere is no one from customer care available to listen to my complaint.
Cdr Vinay Venkataram
Indan Navy

Respected sir,
my mobile number is [protected].. By 20th november an anonymous recharge of 64 was made to my mobile without my knowledge.. There was no responsible answer from the authorities about this recharge.. Due to this i have lost my tariff validity of about five months.. I request you to take immediate action regarding this and to get back my tariff validity for those five months

I had a similar call saying I have won 10 ,00,000 rs. from some weird +92 number. Please look into this Airtel. They wanted my details and other stuff and told me to contact some Sunder Singh.

Dear Sir,

I am customer of Airtel prepaid cell No. [protected]

I wish to inform you that Airtel cheating public by sending messages on their own and deducting charges for having sent the messages !!!! which we never asked for !!!!

Airtel will send Flash message or promotion message to my cell and deduct the charges Rs.0.50 per message and every 15 to 30 minutes one flash message will come from Airtel and siton in our cell. I am loosing everyday almost Rs.15 to 25.

I have complained the issue with the great customer care 121 many a time -no solution and they will inform standard message one unique code and next 24 hours problem will be solved--- IN REAL NOTHING WILL BE SOLVED.

Then to keep a record I have sent more than 8 emails to customer care [protected]@airtel.in- Frankly some silly replies - till date problem is not solved.

IS THEIR ANY COMPLAINT CELL OR COURT, WHERE I CAN GO AND GET JUSTICE.

Regds,
Ramesh K.S
[protected]