Airtel Complaints & Reviews

My set top box of Airtel Didital TV is not working now.I have purchase it just before three months. I complained several times to customer care.But till now they dindnot take any initiative regarding this matter.Set top box is within gurratne period.Within few months remote is also not working partially.I do not know how much month i have to wait.

I have taken 12 airtel landlines out of it 2 are coinbox landlines.I Have given request for change of oneIndia plan on 14th september,2009 to one executive whose name is Nagesh.He told me that the plan will be changed from 23rd of this month but even on 24th also the ploan has not been changed.
When I complained about this issue to call centre they have given a false statement stating it has been activated ON 23rd itself and one of the executives came to our premisis and solved the problem even i have requested call centre to have conversation with head of the department and express my grievences to higher authority but they are not willing to do so. And even in landline 4280871 noisy sound persists and the technitians are unable to solve it.This grivences should be addressed as fast as possible and I want higher autority to talk to me on phone In 4280874 they are giving false billing of DSL connection even though it has been canceled long back.

how do i unsubscribe to 55381. Every week there is a deduction of 7 rs.

Dear Sir/Ma'am
1. I am an Army officer presently posted since 14 Aug on LOC (kashmir). I dont have a complaint as such against Airtel. I have a Post paid connection of Airtel since Feb 2009. I had being paying monthly bills on- line. For this i had registered my self with them. Few days back i wanted to log on but had forgotten the password. To get the password / reset the same they said that the same will be forwarded in sms form to my mobile no. Now the problem is that presently where i am posted Airtel signal does not come. Only BSNL functions.I am using bsnl gprs service to contact u. I dont know how to contact them that's why seeking u r help. May i request you to tell them to send the resetted password to my email address. My Airtel No is [protected]. The User ID for login is "samboy" .I dont want to default on the monthly payment which is due since last one week. Present contact no is [protected]. You are also requested to send confirmation on my email- if any action has been taken. Kind o[censored]. Thank you.

I have an Airtel Prepaid connection and my number is [protected]. Recently, the EGDE or GPRS has been activated without any prior notice. I did not apply for activation. I lost a lot of balance because of that. I request an airtel customer care executive to contact me on [protected], as i took out the [protected] sim card from my phone as it keeps on using the internet, decreasing my balance. I will be waiting for the call.

SUB: GRIEVANCE AGAINST NODAL OFFICER, BHARATI AIRTEL LIMITED, UDAIPUR.


Dear Sir,

I am ex-armed force personal and presently employed in Sir Padampat Singhania University, Udaipur as Associate Professor in the department of Electronics and Communication Engineering. I obtained a mobile SIM card from Airtel on 5 Jul 2009 from Udaipur bearing No. [protected].I have submitted a letter from the University authority on the letter head for residential proof and copy of PAN card for photo ID. I have submitted the SIM requsition from filled up by own hand writing have received four telephonic calls from Airtel office for verification of address and I have responded to their call to the best of my satisfaction. After a gap of two months, they have blocked my SIM on 30th Aug 2009. I have consulted the custumer care centre at jaipur through mail. They repplied that my address is in correct. I have intimated that I have filled up the requisition for SIM with my own hand writting and I asked them to show the same and justify that my address is in correct. They assured that they will do the needful at their end and resolve the issue. Ten days after that they have intimated me to contact in Call Centre at Udaipur. I went to the call centre atUdaipur and the in-charge of call centre has asked me to pay Rs.49/- and take a fresh SIM. I have a balance of Rs. 750/- approximately in my previous SIM. I do not understand, how can they direct me to take a fresh SIM. Moreover, how can they block my number after producing all documents and responding to their telephonic calls? The in-charge of call centre has intimated that they have called me three times on 25th Aug 2009 and I have not responded to their telephonic calls. Further to state that I have not received any telephonic call from Airtel on 25th August,9009 nor there is any sign of miss call in my mobile. These people are intentionally harassing the customer to earn money through corrupt practices.
The matter was reported to the nodal officer at (nodalofficer.[protected]@airtel.in). I have waited for ten days and received the reply from the nodal officer that due to negative verification of address my SIM no. [protected] has been blocked since 30 August 2009 and again I was directed to contact to the call centre at Udaipur. I have attended to their calls and my address is correct with all documentary evidences. Then how can they say that negative verification of address.
Further, I have submitted my representation to the appellate officer(appellate.[protected]@airtel.in) and received the same reply. The appellate officer has intimated me that my number has been recalculated and the same can not be activated again and he has directed me to consult to the customer care centre again. Also the customer care centre has directed me to contact to the local call centre at udaipur.
The issue has been represented to the following authorities.
1.Sunil Bharati Mittal, CMD,Bharati Airtel Limited
2.Tecom Regulatory Authority of India
3. President, National Consumer dispute redressal commission, New Dehhi
4. President, Rajasthan State Consumer dispute redressal Commission, jaipur
5. Ministry of Information and broadcasting

I request you to kindly help me to get my balance amout back or to restore my SIM at the earlist. Due to lack of communication I have already faced mental and financial losses.

Kindly help me to resolve the issue. Finally, I may report the matter in local court to get rid from unwarranted trouble and harassment. People creating mean to earn money through corrupt practices must be penalized. Airtel company may kindly be directed to refund balance of my amount with compensation.
Thanking you,
With best regards,
R.N Mishra
Associate Professor,
Department of Electronics and Communication Engg.
Plat. No-20, FR-II, Bhatewar, Udaipur

Sir,
I was charged antivirus charges despite my mail to not renew it as the antivirus could not remove a malignant virus.The company did not give credit after much haggling and instead stopped all outgoing calls.I decided to stop the connection and gave the request in june/july2009.On 1/7/2007 a request for disconnection was accepted but I continued t receive bills.I was approached for reconnection on 29/7/09 by their man but I told only if I get respite and only land line not internet connection.But on 1st of August,09 Airtel customer care did not oblige for rental waiver till reconnection as they said it is running in July and there was request though no such request made as I was away on assignment.I decided to finally disconnect the reconnection request in my Sept, 09 mail to them but they did not do it till now and I am being pushed against wall.I told them that I had out of sheer frustration decided to disconnect the reconnection offer on 1st of August,09 and mailed them again on 21st of August and 5th of Sept, 09 but they still are sending the bills though I removed all their equipments in July09 after their confirmation of disconnection.
I wrote 20 mails in the process and wrote t Nodal office but they insist on their side of story and forcing me t pay for the period I did not use or request the connection.
I request your help from agonising experience of chasing them for unwanted billing.
Thanks
V.K.Kalia
C 207 Nirman Vihar
Vikas Marg Delhi-110092

MERE MOBIL SE LAGATAR RUPYEE KAM HO RAHE HAI JISKI MUJHE KOI SAHI JANKARI NAHI
DI JA RAHI HAI MAINE
21 SEP KO SUBAH 11 BAJE 786 RS KA RECHRGE KAWAYA THA
JO KI RAAT ME CHECK KARNE PAR 711 HO GAYA ISKI KOI BHI JANKARI NAHI DI JA RAHI HAI
22 SEP KO SUBAH 691 RS BALLANCE SUBAH 10 25 KO
24 SEP KO 675 SUBAH 10 40 KO
24 SEP KO 605 8 25 RAAT KO
25 SEP KO SUBAH 11 BAJE 520RS
26 SEP KO RAAT 9 15 BAJE478 RS
IS TARAH MERE MOBIL SE BALLANCE KAM HO RAHA HAI AAP KI AIR TEL SE KOI BHI REPLY NAHI HAI
MUJHE CUSTOMER CARE SE KISI NE KAHA KI MERE MOBIL SE MMS BHEJE JA RAHE HAI JAB KI MERE MOBIL SE MMS NAHI KIYA GAYA HAI AUR AGAR KIYA GAYA HAI TO USKE NO KI JANKARI KYU NAHI DI JA RAHI HAI

sir, ihave a lifetime airtel connection from ap statei m roaming in gujarat and i wentfor a recharge of talktime
i asked the dealer to charge rs.100 talktime and he did but the message sent didnot give any talktime balance but instead it said that i had to avail some hellotunes worth rs.90 instead subsequently i had recharge afurther rs110 and finally get rs90 talktime on my no.
i am an old man of 64 and i need talktime not hellotunes
ishould have been told that i will not get talktime, but that is not done by company dealer. he fought for his money and i had to pay as i would have been abused and maybe more in an unknown town.
i cannot contact andhra customer care from gujarat so my money is gone fromunder my nose.
is ther any justice mr. mittal can give his customers

My phone number is [protected] in the name of my company Mahaveer Impex.

I wanted to use GPRS service on my phone so I called Airtel 121 services there one Customer Service Executive said I can get GPRS service (Airtel Office) @ 199 with unlimited use. He also said that there will no other charges for it so I ask him to activate this service. but when I get the bill of previous month Airtel charged 1498/- for GPRS service. I called again 121 but they said they had not activated Airtel Office @ 199 Rs.

I want to take legel action for this.

am facing a negligence and lack of information from Airtel. I own a airtel postpaid corporate connection.. suddenly i am facing high bills from the last 3 months.
whenn got it checked came to know that my service had been deactivated.
i had a top up for which i was paying n its deactivated without my consent.
i am using airtel for the past 4 years n this trouble is firts time when the customer care is nt reachable n everythin is ending in vain.
i feel like going for a legal action against airtel n filing a rti complaint for lack of information on their part..
i just want to know that is is also applied for multi national or only government offices..
well i just want to be compensated by aitrel..
i really want to make ware that first airtel will lure you by giviing you scemes.. n when you will be used to the number, or it becomes important for your business, then they will snatch services from you. you feel handicapped .. i am payong heavy bills n nop one is replying me from airtel...

such a loophope from their end.. very poor services.

Dear sir/mam

I am using yours airtel prepaid sim from last 5 years, i am satisfied with yours service but last few months i am lot suffer from my no.([protected]) is always found out of range or not reachable or directly disconnected because of this i loss my connectivity with my concern people and also loss of opportunity related to my works. and costumer care executive is also not connect. pls check it as soon as possible and giving me the result.
Thanking u!

There is a cricket sms service activated on my moblile No [protected]. This service was not activated by me but a daily charge of Rs 5 is deducted from my balance. Inspite of many complaints to customer care the service is not deactivated by the company.

Bloody thieves.

Dear sir
plz de activate my air tel broadband connection from the affect immediate due currently i don't need aritel broad band coneection. my connection id is[protected] & contact no. is[protected].

Thanx a lot

Neelam Vajpayee

My no. Is [protected]. I received a msg today sayin that bollywood fusion will get renew in next two days, to unsubscribe go to (http://203.200.118.92/airn/subs/bunsub.aspx).
But after visiting website there is no response from other side and saying go through airtellive to unsbscribe bollywood fusion.
rs 15 were deducted from my balance. I want to get out of this. Plz unsubscribe this service

Sir,

I had airtel broad band connection[protected] from approximately June 2006 to somewhere in 2008.For first I used to get the bills correctly and I paid them without fail. But after one and one year I changed the house and updated the address to respective department. They shifted the connection also. But, then after I used to get bills ater due date, at times no bills received. Due to these reasons I was not sure about...

I am getting message from 10 days from 54321 saying - "You have been renewed for Bikinichartalert-3day free subscription service from Airtel. You have been charged Re1.
from 54321.
This message comes everyday and re.1gets deducted from my account.
OPTIONS TRIED -
I tried to stop it by calling customer care.....I got messages from 1210 saying....
"Your request corresponding to Comedy junction could not be processed. Please try after some time"
[protected][protected][protected][protected][protected][protected]
I have also tried with the options from AIRTEL website to unsubscribe the automatically renewing subscription.. using UNSUB <SERVICE NAME> to 54321... as a reply to this...
I recieved a message that - your comedy junction service has been stopped. If you want to laugh anytime call[protected] or simply SMS START TO 121.. charges RS 15 for 30 days...
THIS WAS DONE.. AND I WAS HAPPY THAT SERVICE IS STOPPED... BUT THE NEXT DAY AGAIN I HAD GOT THE SAME MESSAGE FROM 54321 WITH RE.1 DEDUCTION...

[protected][protected][protected][protected][protected][protected]
I also tried to send STOP to 121.... and got the message-
Kindly note there are no services active on your Airtel number. To START a service sms "START" to 121.
[protected][protected][protected][protected][protected][protected]
As per the Airtel message there is no activated service.. and daily as per the Bikinirichalert message my balance is getting deducted....
This is like a virus....for Prepaid....customers... without the permission.. or wish request... THE COMPANY is cheating the customers... This way no one will go for AIRTEL PREPAID...
I have seen many compliants with the same problem....
AIRTEL IS NOT DOING ANYTHING... ABOUT THIS SERIOUS PROBLEM
THIS IS NOT A WAY TO DEDUCT MONEY FROM CUSTOMERS
.......
WAITING FOR IMMEDIATE ACTION ABOUT THIS...
Thanks in Advance
Saraswati wadnal
Customer of AIRTEL PREPAID>>>> PLANNING TO GO FOR SOME OTHER PREPAID

Hon'ble concerned,

This is bring your attention regarding the aggressive turns of telecom operators for charging the customers unethically. I am a customer of bharti airtel postpaid service. My mobile number is [protected] and i belong to kerala. I am using this connection from the past 2 years. I have added their value added service called mobile office for using internet connection in my mobile phone. Airtel is having another service called Airtel Live for usage of internet connection which is chargable for per data. That is the reason for opting for mobile office. For one year unlimited usage i am paying Rs,1500 annually. For the last 1.6 years i had no serious issues with their service and that is reason for continuing the service. Now 2 months back i have been charged an excess amount of Rs.333 for usage of internet service. When i complained to the customer care i got a reply stating that the charge is for usage internet service through airtel live settings. But in fact i never used airtel live for using internet service and the settings was deleted from my cell phone at the time of opting for mobile office because i dont actually need it. After a long discussions with customer care executives i failed to proove myself as i have no proof to show them and suffered the money for my non usage. before paying the amount i requested them to stop airtel live service also i informed that i have already deleted the airtel live settings because i dont want me to be cheated one more time.

Now2 more month got over and the new issue got pop up. This time i was travelling to Kochin from munnar and i turned on my google map application to find out the route to cochin. The time is 4.40 PM. i got the actual route from google map and kept it in my car's dash board. I reached at Tripunithara cochin at 7.30 PM. All o[censored]s sudden i got a message from 64611010 sating that "Thanks for downloading Wallpaper from Airtel Live WAP Service. You've been charged Rs.10. Enjoy http://gclub.in. I got shocked when i saw the message. Now again i got another message from the same number stating the same matter. I got wondered and i thought to call the customer care. First time i got a reply that the network is busy and the executive requested me to call back after 2 hour. I said I may not be able to call after some time and requested them to log a complaint for me. hence she told that she will arrange a call back after some time. Then i said ok and waited for their call. This happned at 7.39 PM. I couldnt find out the reason for happening so. Anyhow i thougt to disconnect from my mobile office for that time and i did so. After 5 minute i got antoher message from 54321 stating that "Thanks for downloading Java Game from Airtel. you have been charged Rs.99/-. I got realled tensed this time. Becuase if i didnt get a proper resolution what shoud i do. I remembered my last experience. I got upset. I thought of calling customer care again. But the network jammed. I tried many times but i failed to connect them. and the funniest thing is i used to get the same message in 5 minute intervals. Now i got almost 1o message. I got very upset and tried the customer care again. this time it connected and got an executive. I explained everything. But she never beleived me. She told that she has track record i have downloaded two wallpapers from the site called hungama at 7.38 pm. then i asked the file name she told some name which even i never heard in my life. I tried my level best to convince her but she was not in mood to convince her self. She thought that i am lying. At last she transferred to the senior management team. One Mr. Shine attneded the call. I told him all the truth. Even he told the same story that i downloaded the wallpaper. I really lost my control but poor me what to do. I enquired about the games download this time they told that they have no track record of game download and it is not debited to my account.they told that only wallpaper is showing as downloaded. when i heard that my tension got reduced. Now i will come to the real thing, the message from the number 54321 is still coming to my cell phone. Now the count is 14. I told to Mr Shine regarding the story that i am still getting messages fom 54321. He said he will make a complaint to the concerned and i have to wait for my next bill to come for any more rectification. I spoke to him almost 26 minutes.Next day i checked my outstanding bill i couldnt beleive my eyes. They have charged 1406/-. I called to the customer care again. Another executive picked the phone and told me to wait for the next bill to come. They couldnt give me a proper resolution. I want to remove the excess amount charged un ethically. I never downloaded anything. My friends are witness for this. Now i lost the faith in airtel services. But if i go for de activation of my number who will be thelooser? Its not the company i will be the looser. I have given this number to all my customers, frineds and family members. So i cant change my number also recently i renewed my mobile office Annual package. I will loose all if i disconnect the service. I am in big dilemma.

Now the comapnies are very aggressive in the market and high competition is going on. Now there are some value added service which can kill the customers by debitting some money even for the non usage. If anyone enquire or complain to them they will tell that they have the track record. Poor customers cant show any proof becuase they are the end users. I request your help to identify such type of frauds commiting by the companies to collect money from the customers also i request your help to find out what has happned in my case which i described earlier. I am ready to do anything from my side to sort out this issue also to dig out all such issues.

I want an end to such type of stories and i want a resolution in my case at the earliest.

With lots and lots of expectations

Binoy RamaSwamy

I am staying in Ashiana Upvan , Indirapuram , Ghaziabad since April 09.

I have Airtel Postpaid Connection , to my surpise I never get propoer signals in my society /house , sometimes I have to move to balcony or some spots within society to keep talking

Airtel proposed to improve signals , but as on date no improvements have been observed

Given more than 100 reminders to customer care executives and their seniors for bills/ not received bill for June, July and August till date(24/09/2009)/ made the payment in June month without receiving bill/ gave endless remnders even requested them to send on my maid id/ given the mail id telephonically and send through message as per company procedure/ on (21st Sept to 24th Sept Morning ) company closed outgoing calls without intimation/ this time even paid payment without getting any bill/ even company service centres refuse to give the copy of bill/ here I would like to add that I am two years old customer of the company and paid the bills regularly/ how can company can harrash and affect the business of the cusotmer while the number is distributed/ this is totally blackmailing/

Request you to please look into the matter.

Thanks.

Charanjeet SIngh Sodhi,
160, Model Town, Ambala City-134003(Haryana)
Used Number: [protected]