Airtel Complaints & Reviews

Dear Madam/Sir

Could you please inform me why you have deducted Rs 100/- from my account on 21.09.2009 as subscription charges-heavy refresh done-IE Visit with out informing me????Your IE has visited & resolved the problems on 14.09.2009,but why should I pay for this,as that caused the problem not from my side but it was done from your side.When your Engineer has installed the dish on 26.07.2009 on our premises at that time I informed your Engineer it will create problem in future as that installation site to fixing the dish was not proper place.But he assured me that if you will face any problem than we will resolve it.So because of your Bad service only we suffered & again you are chagring for that.

Really I am very much upset with your services which you did.So I request you don't do like this & refound my amount Rs 100/- as early as possible.

With Best Regards
Punyasloka Satapathy
Cell No :[protected]/
[protected]

To,
The Airtel Appeallate,

In reference to the aforementioned subject, I Tejas Shah having Airtel postpaid connection (mobile no [protected]) have following grievance:

1. No process/ procedure at the Airtel service centers to give acknowledgement copy / accept written request / complaints
2. Non-conversion of my post paid to prepaid connection, consequence to which my monthly rentals are being levied

Dear Sir / Madam,

I had visited Airtel Goregaon center thrice including today for converting my post paid connection to pre paid connection. During my all visits my request was rejected stating the Airtel systems are down and they would not be able to help me, the only way I have is to visit them again some other day.

On my first visit I took it as genuine problem and hence visited the same center on ---. On such date i.e. ----, I paid my outstanding dues till that date and again requested to convert my postpaid connection to prepaid. However, my request was rejected and I received the same reply to visit again.

Mean while many times I had called ‘121’ customer service number for conversion, on which I was replied that such request could not be done on the phone and I will have to visit Airtel center only.

Today for the third time, I visited the same Goregaon center and I got the same reply that systems are down.

It is very surprising that the collection systems are ‘on’ and only other i.e. service systems are ‘down’. On my questioning this fact to the concerned officer (Mr Arun), he replied there is an IT error and there is some problem in MTNL leased line.

I am common man not an IT expert, but can understand that if there is some problem in lease line then, no systems could get connected “nor even billing systems” (which were working in heir regular course.

Being frustrated and irritated that I have to waste my time again and again visiting the center, I requested to Mr Arun, to accept my written request for conversion of post paid connection to prepaid and a complaint that for petty matters the customer has to visit service center again and again. On this Mr Arun reverted positively and hence I wrote a letter and asked him to acknowledge a copy of the letter. Reading the letter, he denied to acknowledge the letter. Also the Manager denied accepting such written request. They also argued that there is no system / process of accepting written request from the customers.

On my requesting again and again to give me acknowledgment copy, I was also told to speak to the Nodal officer.

From the same place I spoke to the Nodal officer (Ms Shweta), who also initially said that written request would be accepted, however subsequently to having word with Mr Arun, she denied and requested me to give verbal complaint.

During the conversation with Ms Shweta, Mr Arun gave me the option to wait for 15-20 minutes and then they will proceed for the request.

It is very saddening to inform that no adequate service is provided by the Airtel officers either at their service center or through telephonic means. Even the Nodal officer did not respond to the satisfaction answer.

All the officers failed to appreciate that without any mistake or failure on my part I have to bear unnecessary rentals and charges for the mobile. Further, no body os bothered about the customer’s time. The only solution is to visit the center again and again

Moreover, would please take a note that since today i.e. 24 September 2009, I should not be billed for any monthly rentals. (Why should I be burdened with financial losses since Airtels’ system are down???????)

Hope my request / complaint is clear and I would get some positive response.

Thanking you,
Tejas Shah,
[protected]


Also an complaint to be lodged with Airtel Appeallate

I am Receiving unwanted and unnecessary push messages from Airtel live and every time i receive the message 1 rupee is getting deducted from my account . I have called up several times to customer service and spoken to Customer care officers, Each time i was promised to clear the issue but so far nothing is happened. I am still receiving the push message . i request the authorities to stop this immediately.

Hello Sir
I am Rajni Sharma Domicile of Rajasthan. I had brought a prepaid Sim on 23rd August 2009 from the same Name and it had been activated on the same day. few days later i got a call from airtel for verification, she asked some questions like home Address and alternate phone number, i gave her my alternate phone number that is [protected] and told her the home address too. Then an executive of Airtel came to my home for Physical verification, at that time i was present at home and personally met with him and give all the required information along with alternate phone no.After all these on 14th September 2009 my no had been blocked without any pre reminder, when i talked at customer care then i knew that verification report was negative and the status was that my house was locked at the time of verification and that was absolutely wrong. then they told me that i will have to resubmit my documents. i resubmitted my document then on 21st September 2009 my no. had been activated but on 23rd September 2009 it was blocked again with the excuse that it was a post paid Sim and it can not be activated, Sir i am a lecturer in a Private College i have a very busy shedule and due to this i have missed my important calls and faced many problems. please get this Sim activated as soon as possible.i can claim for Compensation too.Tell me what is my fault in whole process?

i had booked my airtel digital tv online. The person who contacted me had told me about the offer and also said that i will be given an holiday package in Goa via email. I have spoken to the person and also send him emails requesting about the holiday package, but no response.Vriti Interactive does not stand by the oral promise, they just fool customers and sell their products. Actually, I thought that Airtel would call me for the connection but this is just another fooling agent concerned with their sales target and incentive.

Mobile number : [protected]

Dear Sir,

In reference to the subject matter, I would like to bring to your kind notice that I have availed a mobile service from Airtel under the connection number mentioned above. Having faith in Airtel I had done ECS (Electronic Clearance System) using my ICICI Bank Account in order to avoid bill payment tension.

As I had to travel abroad I have requested them to cancel my connection for the mobile number [protected]. Even after a written in the month of June 2007 and taking the benefit of ECS they continued on deducting amount from my bank account which continued till February 2008. After several reminders they cancelled my number but went on deducting amount from my bank account till February 2008.

Also, I have requested ICICI bank to stop the ECS facility for the Airtel but as a norm the Account holder has to be present physically for request to get canceled. As I was abroad it was not possible for me to appear physically in bank for the needful actions. At last after several reminders (through mail & calls from United Kingdom) they stopped after February 2008. Till that time they have deducted a total of 6,802.20 (Rupees Six thousand eight hundred two and 20/100 paise).

Even after several request for the last 2 year I didn't got my amount back. Everytime when I call them they keep on saying that they are looking into the matter and the amount will get credited in my Account within no time. Now, loosing patience by getting mentally harassed I have only option to lodge a complain in against of Bharti Airtel to get my amount back.

So, i would kindly request you to look into the matter and do the needful to get my amount back.

Thanking you in anticipation.

Regards,
Salman

Hi, i am javed from- ikauna distt.shrawasti UP EAST, i am very old custmer of airtel, but sad in my area airtel have only normal gprs service and airtel have to gprs 'EDGE' service, all other providers are EDGE then why not airtel , airtel MO user sufring from very big problem we have contact airtel c.c and nodal, but no body want to listen anything so i write here than plz plz give us airtel 'EDGE' service thanx we all w8ing for response must reply.
Contact- [protected]

On Saturday 19.09.09 I had received a message stating that your cricket message alerts will be activated in 3 days .To unsubscribe call[protected] with charges of Rs 5 per day.
On Sunday 20.09.09 I had sent one complaint mentioning that when I had not subscribed for any such facility why should I send call for unsubscribing the cricket messages.
Further on 22.09.09 I sent message on No[protected] that I do not want any cricket messages and that I am least interested in cricket game and i want that sport to be banned .Despite this message sent the messages kept on coming on that day. Fed up with this I rang up the customer care no 121 and contacted mr sagar who promised that the messages will be stopped and Rs 5 deducted will be credited back.
Today on 23.09.09 at 10.09 am i recd one message from 543212 that you have been unsubscribed from Airtel Cricket pack and also later a message from 876 stating that if you are satisfied with the last interaction you had with sagar Sms Yes for which I sent Yes sms.
Later from evening I am continously getting cricket message alerts that is disturbing me in my work for which want a claim for mental torture of Rs 5000/- and also the credit of amount deducted .
Now it's up to Airtel what to do.

I am writing this complaint in behalf of the full students of the campus of All India Institute of Speech and Hearing, Mysore. Being a central government institute and has a minimum of around 350 airtel customers, we are facing such a horrible situation here that we need to make a minimum of 5 attempts to talk in phone for a minute.
We are not understanding, why the authorities are so irresponsible that , they are providing such a poor network facilities in such a crowded place.
We are still using the airtel services only because we have got some faith on the same.
Expecting a favorable action .....

My airtel Post paid connection no is [protected].
I had been making regular timely payments to Airtel since last 1.5 years where the average monthly bill was 500 to 600.
In the last few months, Airtel had imposed a series of chanrges in my Air tel Bill on account of activation o[censored]nknown facilitites without my premission.
Within 3 months the bill was jacked up to Rs. 4000.
When I rejected to pay, I was contineously followed up for payment.
After I was frustrated with the service provider, I spoke to the local Manager Nagaraj, and agreed to pay all the amount with a condition that my account will be deactivated with immediate effect. I was requested to give a request to the guy who had come to collect the bill amount. Accordingly I paid the bill amount, submitted a request leter for immediate deactivation and got recipt acknowledgement on the same letter from the guy (Mr. Mahesh). I have attached the scanned copies of both the bill paid and the request letter.
To my surprise, after 2 months, I have again received a fresh bill for the subsequent months to the exgtent of Rs. 1600.
On checking at the airtel branch, I was informed that the request is not received and the account is still active.
I am disgusted with this and am deciding to go to Consumer forum to sort out this issue.

If possible, please take a look at the issue and see if you can help me in this regard.

Regards,
Mahantesh. M

I didn't subscribe any airtel live option because my mobile is nokia 1600 has no any multimedia facilities.
Bui i am getting a message daily from 64611005 as
Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged Rs.5. Enjoy http://gclub.in

i recieved this message daily and charged Rs.5

if i tried to visit the website (http://gclub.in) they mention in message its not working.


my mobile number is [protected]
please do something... and help me. please unscribe me from this useless scheme

Dear Sir,
I had taken connection for 499 plan for internet connection of airtel a year ago.

After some time i wanted to switch to there 449 plan and had sent mail and had talk to there personnel for many times on email and phone.

After that they told you can not change your plan and offered free facilities but i rejected and told to change my plan or disconnect my service.

After that it has been a year but i have not heard anything from them or they have provided any bill or anything.

Just have stopped communicating to me.

I await your there disconnection.

Please do the needfull.

Thanking you.

Anand Banthia

My self Prashant Page My airtel digital tv customer id is [protected] I have purchased airtel digital TV from last 2 Months But from Nowadays It is not getting signal at the time of heavy Rain & cloudy climate. Please submt my complaint against them.

I had taken an airtel sim with a plan of Rs.799/- (Freedom Plan). In 15 days my unbilled usage Rs.1947/- crossed my credit limit of Rs.1200/-. I was never informed about CREDIT LIMIT criteria in the begining. Otherwise I would have gone for other subscribers like vodafone, with a solid reason that my monthly usage of phone is more than Rs.2000/- & it is never a problem in vodafone as far as credit limit is concerned. Now on 22 of sep...

I've been using airtel prepaid connection since last 5 yrs .Presently I'm staying in Pune near paihaar chowk. Here earlier there were noproblems regarding connectvity but since last one month netcwork connectivity has worsen.I am not able to call any one and moreover incoming calls disconnect abruptly.
Some actions need to be taken immediately as its causing a lot of problems.

Dear Sir,

This is Sivakumar, I'm a retailer in a village named Sokkampalayam, which is 1.5 km away from Kakkapalayam tower in Coimbatore district.

The Sokkampalayam village has 5 companies, elementary school, higher secondary school, 1 nationalized bank, 5 government students hostels and one library.

It's population is more than 2000 and mobile population is more than 1000. It has a lot of coverage problem for Airtel network for the past more than 4 months. In the last 15 days, the situation has worsened.

Now there's Zero point of network in indoor & only single point in outdoor.

As far as, upto my knowledge, more than 25 customers are trying to migrate to other networks.

I kindly request you to solve this problem as early possible.


Regards,

Sivakumar N
[protected]
Sokkampalayam,
Annur.
Coimbatore District,
Tamilnadu,
India

I have purchased one blackberry set along with air tel connection and from the very beginning day of activation my push mail service is not working and on 14th may first SR has been raised after that several SR has been raised but problem not resolved but air tel raised bill every month after long discussion with sales manager he credited me Rs 400 in my account but problem not resolved and air tel raised their bill in next month .
Now customer care executive not responding .
How can I pay Rs 899+ service tax without getting service and how long?
My new SR no 28502839 dt 22/09/2009
F[protected] CUSTOMER care ref
kindly do some need full so that this multinational stopped their looting general people.
Goutam Ganguly
299 boral main road
garia
700084
ph no-[protected]

i live in a village named jauri khurd 4km. far rrom pataudi. i use airtel mobile office [protected]@Rs500 p.m. the tower range of airtel are so poor and 3rd class. i complain this to airtel custmore care for many time but they did not solve my problem. i suffer mentely as wel as economically with airtel service my mobile no.is [protected]. please take strict action, Thank you.

Sir/Mdm,
I have recharged my prepaid Airtel Mobile no. [protected] on 21st Sept,2009 with tariff reduction value voucher Rs. 35 to reduce STD mobile charges to rate of 0.50/0.60 Rs per min on Airtel/other mobiles. I was told that it is active with immediate effect for 30 days. I soon received a msg from Airtel ERecharge that "Recharge successful on[protected] at 08.47 PM". I was assured about STD call rate reduction. Still I checked on *111# about this and I got information that "Your temporary Service Class is 4160 with Expiry Date Oct20, 2009". Confirmed.
Today when I called on no.[protected] at about 5.55 pm on 22nd sept, 2009 and talked for about 6 minutes or max.7 min. and at ending call I received a msg that this call has been charged Rs. 7.00 at rate of 50 paisa per min. Enjoy rate of 50p/min.
I was shocked with this mischief officially made by Airtel. Soon I called on12144 and after complaining to customer care and then to a senior person in Airtel I was told that this card will activate after 24 hrs. from recharge. Who has the responsibility to tell about this at time of recharge and why was I assured by facility *111#. And if still Airtel somehow proves that this cheating is valid then how can it justify expiry of this facility in 29 days on 20th Oct, 2009 instead of committed 30 days.
In my belief it is clear cut default from service provider after taking charges nad exploitation of customer i.e. violation of consumer rights. I don't know how many customers have lost their money likewise.

Hello,
Respected sir , I am ImraN Ahmad advocate,we all of airtel old custmer, me and my all relative & frends are airtel user, mostaly we all o[censored]sing airtel 'Mobile Office' gprs service we spend money every month 450/-Rs, for 'M.O' gprs .
But we are not happy with airtel because here in my city airtel is only normal gprs service not 'EDGE' and here other providers are 'EDGE' why, i want ask öne question that why airtel is back in services. With out airtel 'EDGE' we all of getting very poor and dirty surfing and downloading speed in airtel so we all of not happy with airtel and we all of and our city users decide to leave airtel service
We have call many times to 'airtel C.C' and nodaloffice.upe' and write many letters to' up east airtel' but they don,t take any action to make airtel 'EDGE' in 'ikauna' so we all decide to write here about 'airtel careless services'
Note- we all of want please make airtel gprs 'EDGE' in my town,coz airtel have everywhere 'EDGE' only NOT in my city 'EDGE' if airtel not making gprs 'EDGE' we can leave airtel and advice to other that dön,t use airtel thats it.
We know if you want airtel can provide us 'EDGE' soon. And plz dont forget to chek a photo of airtel normal gprs network symbol those taken from my mobile.
Thanx & Regards
From-}-{-
1- Imran Ahmad Advocate
2- Dr. Rehan
3- Mr. Arif ( Physics Lecture)
4- Boby
5- Dilkash mobile point & and all other airtel city users from ' ikauna'.

City - Ikauna
Distt- Shrawasti
State- UP east
Pin- 271845
Contact- [protected],[protected], [protected]