Airtel Complaints & Reviews

TO AIRTEL,
IM B.NARESH KUMAR, MY AIRTEL MOBILE NUMBER IS
[protected]. TO KNOW ABOUT MY CALL BARING POSITION, I HAVE CALL TO YOUR
CUSTOMER CARE ON 18,SEP,09 AT 11P.M. I HAVE CONNECTED TO YOUR
EXECUTIVE. REFERENCE NUMBER IS F[protected]. HE DID NOT GIVE ME ANY
CLEAR INFORMATION ABOUT MY DOUBT. JUST HE WAS SAID THE WORDS " PAY THE
BILL IMMEDIATELY BY TOMMOROW EVENING". BETWEEN THE DICCUSSION , HE
DISCONNECTED THE CALL.
WHAT IS THE VALUE YOU ARE GIVING TO THE
CUSTOMERS. IS THIS THE WAY TO TREAT US? FOR THE LAST 6 YEARS I HAVE
USING AIRTEL SERVICES. I HAVE BEEN UNSATISFIED WITH YOUR CUSTOMER CARE
SERVICES FOR THE LAST 4 MONTHS. 2 MONTHS BACK YOUR CUSTOMER CARE
EXECUTIVE IS UNABLE SOLVE MY INTERNET BROWSING PROBLEM. LATER I HAVE
CALLED SAMSUNG AIRTEL CUSTOMER CARE AND I SOLVED MY PROBLEM.
COMPETATION IS GROWING DAY BY DAY. EVERY NETWORK
IS OFFERING SO MANY OFFERS. IF YOU CONTINUE TO GIVE UNSATISFIED
SERVICES, NOT ONLY ME SOME OF THE UNSATISFIED CUSTOMERS WONT STICK TO
YOUR NETWORK.
PLEASE TAKE ACTION ON YOUR EXECUTIVE WHO SPOKE WITH ME.
DO THE NEEDFUL
THANKING U.

Hi, i am imran from. Ikauna distt. Shrawasti up east my cel no.[protected] . Here in my city ikauna all provider gprs is EDGE but airtel is only 1 he have not edge service with edge gprs working very slow,i have complain many time to C.C but no body here me, so sir i request u plz provide us airtel gprs EDGE in my town thanx.

Airtel is making millions of money by deducting unnecessarily amount of money showing that user is using their service Airtel Live, if they actually not. Yes its true. I am regular user of Airtel Prepaid sim having number[protected], from last 3 days these Airtel people are charging and cutting the amount from my account unnecessarily. When I called to call center, I got information from them that I am using airtel live service for downloading games and other thing. But I am not doing so. I am repeatedly informing them this, but no use.

Till now Rs.75-80 have been deducted from my account in 2 days. And I come to know they are doing this things with many Airtel users. If they are doing this with 1 lac of people you can guess how much heavy amount they are generating from this.

Please kindly look into this matter.

Regards,
Ameya Aurangabadkar
www.pmsnagpur.com / www.phoenixfaction.com
91-[protected]

Recently I bought the Blackberry Curve 8250 from Hypercity, Malad. I have activated the GPRS on it but it is not working for some reason.
Every few hours I call Airtel customer service at 121 and for the past 4 days to solve this issue but I have been shoved from pillar to post and nothing has come out of it. The customer services guys (at 121) are not competant enough to solve the issue and tell me that the plans are available for my postpaid calling plan and that it should work. Then I get a call from technical support telling me its not available and to call 7070. The 7070 tells me the plans are fine and to call 121. I have been calling in circles, taking to Pankaj (at 121) to Tanuja (least competant person at technical support) to Aniket (Tanuja's sup) and many such people...nothing! My problem has not been solved. I even informed the customer service, Im ready to switch to any other calling plan at airtel but to no avail..they just dont know what to do. With number portability coming up, Airtel will be losing a lot of customers if they keep doing this. And the locked phone can be unlocked very easily.

i have recharged my mob thru online banking from icici thru my sons savings account for rs.121/-and i received a message saying "could not be processed and our valid amount is 50,99,100,200 like this on dt.03.09.2009 time 21.25.54 and i now request you to refund my amount of rs.121.00 either a/c credit or thru recharge to the nearing valid amount.expecting your favorable action in this regard ,my mob.no.[protected] air tel-chennai-tamil nadu.
thanks and regards
g.s.chandrasekaren.

Sir,

With reference to my Airtel No. [protected], i would like to state tower problem at my office place.
My office is in Kashmere Gate Delhi-6. My office is on open road, no conjession, Infact Sunrays and raindrops are easily come at my office, still Airtel Signals here are poor. Not only me, all offices near to me are suffering from same problem. Near about 65 mobile connections of Airtel will be converted to reliance or any other due to connectivity problem. I requested many times to airtel to send your personel for checking this problem. If Airtel install booster kind of thing, then problem can be vanish. I request Airtel to please send anybody to install the booster, or we have to change our Number from Airtel to any other mobile service provider.

i recently shifted from my postpaid no. ( since last 5 year ) to prepaid lifetime . but after few day - it is now showing sim card authintication failed so. i had taken duplicate sim also -- gaain message is same - but when i contact call centre - no . is active -- moving from dealer to offices airtel ... please do require action no.- is [protected] alternate no. is [protected]

DearSir/ Madam,
This is to say that my customer ID No is[protected] and I have a complaint regarding your Digital TV Service.The remote issued to me is not working since 1sth September, 2009. I have sent my representative on 9th September to your local office of airtel at Gomtinagar. At your office Ms Savita Misra Mob No. [protected] spoke to me and asassured me to send Engineer on 10th Sept,09. on But No body visited.
Two days later my representativefurther visited heragain at Gomtinagar Office. Then she advised that if Engineer visitsit will unnecessary be charged on us the company can guide you on phone for correction process if we call your Customer Care at[protected]. When called this no. My wife Mrs Avneet Chugh was assured by your Incharge on duty to send Engineer by 16th Sept 1400 HRS and given us complaintr at No. 1063540 .No body visited from the Company till this date / time .

I further spoke to MsSavita at the above given mobile no. on 17th Evening now she assured me again for sending some one on 18th Morning.No body is there to listen and solve the problem.It looks like that Airtel is indifferent towards their customers and everybody is telling a lie instead of discharging duty.
I am now disgusted customer of airtel and want to surrender all services being obtained from airtel i.e, my broadband connection no[protected] and two mobile cnnections no [protected] and [protected].

regards

Harbans Singh Chugh
B-274, Vishal Khand-3
Gomtinagar, Lucknow

Hi, I like to share my bad experience for using AIRTEL GPRS. On 6th september I subscribed Rs. 61 pack for gprs internet pack that offer 25 Mb free daily usage for one month. First day I have faced no problem. But when I access next time a few days later then it costs rs 143 though my total usage were near 24 Mb. I contacted the gprs related customer care executive. He admitted that the deduction was done wrongly. He promised to refund that amount within 2 days. But unfortunetly I have not received that amount yet. Also whenever I tried to access the service late airtel charged me at 30 paise per 50 kb. But on that daty the customer care executive assured me to say that it will not happen again. But it is occuring everytime.
What is more embraacing to me is that i even couldn't able to talk to the customar care section. A machine reply comes"For billing information please sms Airtel to 121".

I faced similar problem few months ago.
I activated mobile office services on 15th January 2009. I forgot to deactivate it in that day. So automatically it continued to next day. Then I also used that service for that day. Then I dial *444*2# to deactivate it. But the message appears `` your request could not be processed now please try after some time”. Since then I tried to deactivate it but without success. I informed the customer care dialing 121. They first told me to try it often. They told me- it is happening due to server problem. On 18th January morning I again call the customer care and then they asked me to dial 12150 and tell my problem. Hearing my problem the attendant told me that I will get my money back within 20 minutes only of the 17th January because the credit for that day is not showing at that time. I got return of rs 35. Still I did not succeed to deactivate it. Finally I was able to disconnect it on 19th January, 2009 around 5.30 pm. Then I made call to the customer care several times to refund my money debited in the 18th and 19th January. They always told me that they are registering my complain and I will get my return soon even once they told me that I will get it within 2 hour. But Still I didn’t get that refund.

My connection is still active in spite of my repeated requests to disconnect it. I requested to disconnect the service on Aug 17th 2009 once I was told that there is no possibility to transfer my connection to another place, when I was shifting house. I shifted from Sher-e-punjab (Andheri East) to Bhawani Nagar (Andheri East) , Mumbai.

8 Aug 2009 - Request for transfer.
11 Aug 2009 - Reply from the customer care that the issue will be looked into.
(Called up the customer care quite a no of times in between to hasten the process, but nothing worked)
17 Aug 2009 - Reply from movers.[protected]@airtel.in that shifting will not be possible
Post this I requested for closure of connection.
I received no information on when the connection was closed. I tried reaching the customer care to find out for which the replies were it will be disconnected.

Now I am receiving bills for this period. Customer care is highly unresponsive.

Sir,

I would like to say im having your postpaid connection ([protected]) last four year but now im not happy for this. Im not received my billing in my Installtion address last few months . Many time call to your respective alwar Location and also your ZCSD Mr. Anish shukala ([protected]) :- Alwar but there is no reponce for your side . A present my billing was due due to this reason and im not having any knowladge for that .

My credit limit is 3000 but airtel discconnected my connection after one billing cycle . My billing cycle is 7 to 8but every time im going to your office for paid the billing for any unbarring system .

Im not understand the billing of your company . everytime in billing show value added service amount but im not used .

Now im requested to you , required my billing detail on my mail id and also required hard copy , required call detail of last two month .

If you not send my request detail im not paid any billing . Im not used your vas service and im paid only my atual uses billing .
Kindly less all are LPC and vas services amount .

If you required some confussion kindly contact on my no. [protected].

Rgds
Shilpa Arora
Alwar ( Rajasthan )

My Phone [protected] was stilen on 6th of Apr 09 & same day i lodged a police complaint.subsequently next day i.e. 07.04.09 morning I submitted a deactivation request to Airtel, Shastri Nagar , Adyar customer care centre for deactivation.

Inspite of that Airtel charged me for next two months for SMS service which I did not avail & also on their own they have converted the line to a prepaid one .I never requested for a prepaid conversion.

I feel harrassed & want them to correct their mistakes & pay back my money which they have taken on their own.

I have made several calls to customer care number but without result.

I bought a Blackberry 8520 (tie up with Airtel) mobile from Airtel Relationship Center, Kamla Nagar (address: Airtel Relationship Centre, UA-28, Bunglow Road, Jawahar Nagar and contact numbers:[protected], 41530457, [protected], [protected]).

It already one week passed they didn't submit my Airtel Perpaid Enrollment Form that's my BB service is not activated. Today I got sms that says "We have no received your Airtel Prepaid Enrollment From. Kindly contact the Airtel Relationship Center or Dealer from where you purchased your Airtel Mobile continued services."

Ms Payal who dealt the BB phone which I bought and also filled the form and handed over to Ms Payal with the documents required (Photo, Pan and Voter ID with signed where it was needed).

Now problem is Airtel's BlackBerry service is activated i.e. not working in my BB cellphone and when I contacted her, what she says, "I will contact in 10 minutes" but she doesn't call me at all. So I myself phoned several times to her but the same reply again (she says - I'm busy with some other customers so I will call in 10 minutes.). As Airtel guys always say the same things to their all customers whey a customer call them. Really it's so pathetic service.

Since I the BlackBerry service is not working on my phone I can't call 7070 (Airtel BlackBerry Customer service).

So with Blackberry services there is no use of this phone it's like a dummy box and they are wasting my time and money both.

Please help me to resolve my problem.

Note: I'll never mind if you ask me to send the mobile number which is being used in my BB phone I will provide you.

Best regards,
Aarti R Kumar
aira.[protected]@gmail.com
Phone purchased from:
Airtel Relationship Center, Kamla Nagar (address: Airtel Relationship Centre, UA-28, Bunglow Road, Jawahar Nagar and contact numbers:[protected], 41530457, [protected], [protected]).

Respected sir
i lunaram sarswat, nathuser bass, near chandako ki bagechi, opposite airtel
tower no. 22 residing. sir tower control room a/c air outer just opp. of my main gate and generator
silencer just on my room window . after instalattion of this tower my whole family suffered from
gastric, blead preasure, tention migration and ASHTHMA problem . so sir i request to you please
see the location of this tower instalation and my family problem and solve same as soon as early
possible.
i hope you solve my problem as soon as early for future of my family

IF YOU DON'T MY PROBLEM I CA PROCESS COURT STAY PROCESS

YOURS
LUNARAM SARSWAT
NATHUSER BASS
NEAR CHANDAKO KI BAGECHI
OPP. AIRTEL TOWER NO. 22
BIKANER 334004
RAJASTHAN

I tried to contact airtel through the email address given by them care.[protected]@airtel.in but they are not receiving emails and they just bounce. This is violating all TRAI norms, as also illegal otherwise. Please advice me where to write regarding this. Also all telecom companies are violating even basic norms like having complicated bill formats to try to confuse subscribers. And Airtel is still the best telephone internet provider in India. India sucks, What is the govt, regulator TRAI doing???

inspite of many complaints regarding deactivation of bhakti tashan this problem is still unsolved.since last seven weeks rs.20 is being deducted from my balance.every time imade acomplaint iwas assured that this will not happen in future and balance will be reverted back to me.but four days ago date,13.09.09 again rs.20 has deducted.please help me.otherwise ihave to take some action.

I'm using airtel long life prepaid for almost a year.Detail gvn below-
M.b.no. - [protected]
Sim no. - [protected]H2
User name - Anita Baisla w/o Sanjay Baisla
Id given - Copy of pass book & Ration card
Purchase From - Vishal Megamart,Sec.14,Gurgaon.

From last three days (13/09/009 on wards) my mobile is not working.
Unable to understand as I had taken long life plan.Even custumer care service is not working so that I able to understand.
I'm facing a lot,u r requested kindly immd.open my call and pls speek me and tell the reason .
I'm giving my husband no. for alternate no i:e,[protected].

regards,

Anita Baisla

dear sir

My Mobile phone number [protected] is blocked Date 11/09/2009 without any information and I am unable to calls. I have to do some important calls regularly.

I visit the Airtel Relationship Center (ARC) regard our number but She was say(Mis suman) i have no information for your airtel number ([protected]) plz. purchase new airtel number(SIM).

ARE ADDRESS: Capricorn Two (396 industrial area A, Opposite R K Machine Tool, Near hotel Zoom, cheema Chownk, Ludhiana) .

Hence you are hereby requested to unblock the same at the at the earliest.

I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)

On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.

Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came

Sunday holiday , so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi

On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.

On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?

Complaint no :[protected] [protected] - TWO COMPLAINT NUMBERS

I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get



Regds
Aravind
[protected]

I Ajeev Rattan(gurgaon), holding airtel mobile no. [protected]. I got this no two weeks ago. After a week it stopped working, and showing only emergency signal. I am not able to call(dial & recieve) anywhere including customer care(121). You plz resolve this problem asap. Its very urgent. Otherwise tell me what should i do? Shall i take another no?...