Airtel Complaints & Reviews

copy of email sent to airtel dish tv
sir/madam

my Customer ID : [protected]

name sandeep n mehta
thane, mumbai

i was out of city for few days in august when i returened home on 18th august
my dish tv connection was not working
when i called the centre they refused to take the complaint under the pretext that my a/c has low balance
i was shocked as i had recharged my a/c with 1500 on aug 1
i asked him to tell me a/c balance but he refused that it is compnay policy
we cannot giv u a/c balance
i was surprised he was talking to me after confirming my identity atleast 3 times
even after insisting he refused to give
he further asked to recharge the a/c with 100 if i want to book the complaint
i was shocked
when i installed the dishtv at that time ur company gave me 15 days to recharge the a/c for cable charges
and now when i am ur old customer, i am not trusted
this shows the gimmick played by ur company for poaching new customers
to rope in new customers rules are broken
but old customer who has already recharged the a/c for full year u don't trust
so i had no alternate but to go around for 100 recharge coupon
believe me i almost roam half the thane city and also at bhiwandi
but could not find the recharge coupon for 100
ultimately i found it on 28th aug and booked the complaint
the 1st complaint no given to me was 979823
and he told me that the engineer (er) will come tom morning
i waited but no one came from airtel so i gaain called call centre
again i was promised that complaint has been forwarded and i can expect er any moment
and in the mean time i got sms on my regd mob from no. 247 that my complaint has been resolved
and if i have further queries i can call on toll free no
i was shocked no one has come and i had just talked on tollfree no
so i again call tollfree no
again they promised that er will come before 6 pm at any cost
but no one came so i again called in night
again i was given promise that some one would 100% come in morning to resolve my issue
but no one came at 9 am on 30th aug
so i again called tollfree no
this time i was given new compalint no 986532 dt 30/08/09
i insited for same old complaint no to continue
but in vain they did not listen and issued me new no 986532
and again promised that er will come today at any cost
but no one came from airtel
in the meantime i got a call from er on 31s t aug that if i am at home he would come
i had given specific reuqest that we r available only before 10 am and after 7.30 pm
but still the er called and insisted to come at 2 pm
i expalined him that i was waiting for him since friday and i sat at home for 3 full days waiting for him
he very carelessly told that being ganpati festival he was on leave
i asked him if he was the only er with airtel
and also asked hiim that i[censored] r on leave does such a big orgn comes to stand still
bbut it was of no use talking to him
that evening i rushed home from office early so that dish tv can be started
when i reached home i called him and requested him to attend my complaint
but he very rudely said that his duty hours are only form 11 to 6 pm
he will come only between 11 am to 6 pm
i requested him explained him the whole situation
that i had waited for 3 full days but he did not come
i cannot leave my ofice and come home early
but he was adamant and he told he can't come
and he said i can if i want to complain aganst him
he is not afraid
so next morning on 1st sep i again called customer service
today it was 5th day after actual complaint
and14th day sine my dish tv is not working
again i told them full incident
but of no use
so this time i asked them to disconnect my Dishtv
if they can't send er for so many days
and again they gave me new complaint no 994517 instead of resolving my original complaint
no.979823 dt 28/9/09
on 2nd sep i recd sms that my disconnection complaint has been resolved
i fail to understand that how it is resolved unilaterally

in the meantime someone from delhi office called and enquired about our complaint
we told we r fed up and we onot want to continue
he said ok we will get the refund of our a/c within 2 days
we waited for 2 days but no one came
so we again called and again this time they issued one more complaint no 1008989 dt 4/9/09
again we waited and waited but there was no response from ur side
again on 6th sep we recd sms that ur complaint no. 1008989 has been resolved
i fail to understand that how it is resolved unilaterally once again
again no one responded from ur co
we waited for few days that we will get back the money
so again we called and this time
one MR. Kiran patagane (Supervisor)
he also promised to look into the matter and revert back
there after one mr. nitin wagh called from mumbai that he is coming to my home to collect STB and Dish
as i no longer want to continue and i had no balance in my a/c
i told him that i have recharged my a/c with rs 1600
he was shocked, he said he was told we have no bal and we donot want to continue
he again promised that he will understand my problem and revert
but today is 15 sep
no one has called us
nor our complaint dated 26th aug has been resolved
it is almost a month out dish tv is not working
i want to ask
is this the way of working of airtel
when we took the new connection we were given 8-10 days to pay for cable chgs
now after we are old client
where our a/c is already recharged with 1500
we have opted for annual plan
ur company is not ready to take complaint
we r asked to recharge for rs 100 if we want to reg a complaint
again ur recharge vouchers are not available readily
it took us 4 days to find them
after lodging complaint the complaint is not attended for 4 days
but every time we are given false promises and time slot that er
will come to ur home
we stayed back at home for 3 days but ur er didnot come
on monday when we joined office he called
and explained that he was on leave as there was ganpati festival
then why call centre people gave wrong info and we were asked to stay back at home
we requested er that we bothare working guys can he come before 10 am or after 7 pm
but he refused and said that his working time is 11to 6
we can put leave for 3 days, but ur er is not ready to come early by one hour
even when our complaint is pending for 5 days
and he challenged us to talk to call centre and do whatever we can

u only reply is it the way u treat customer
we preferred airtel b'coz of it's name, brand, goodwill and referral
but we now regret our decision
please do the needful and
kindly refund us our money
regards
sandeep n mehta

Hi,

I have applied for Airtel broadband connection initially in first week of August. In the feasibility check (took 2 days) the Airtel persons said it is not feasible to give a connection in my area (Madiwala). Then I dropped going for Airtel and thought of going to some other service provider.

But after few days I got a call from Airtel person saying that they can give the connection in 7 working days, and I said OK. They have collected the documents and Rs 150/- extra from me on 19th Aug 2009 and debited the deposit amount of Rs 1000/- from my account on 21st Aug 2009.

After one week I called the executive Anand and got the reply saying that it will take one to two days to give the connection due to some tag confirmation from his officer. After 2 days I called him again and again but got the same reply, after one more week also same reply. Even I checked with his manager Rajasekhar, he too delayed convincing me to wait for 2 more days as i have already waited for 2 weeks, but no use.

Finally i booked two complaints[protected] and then got the reply that it is not possible to give the connection for some stupid reasons. When I asked them to refund my amount, they said it will take 15 working days to refund. how funnyyyy? one more funny thing is even if i call the executive now he is saying he will give the connection in few days though it is not feasible. very funny... I had very good opinion on airtel earlier but lost everything now by seeing similar incidents to others also...

I didnt understand what the hell do these guys do in feasibilty check and why should they come back and commit to give the connection in 7 days if they cant. Because of this i wasted almost a month time....

i have recorded few of the conversations to book a cheating case against these for wasting my time... just wrote a mail to TRAI and waiting for reply.

....PLEASE DONT GO FOR AIRTEL BROADBAND NEW CONNECTIONS, I THINK THEY HAVE EXCEEDED THE LIMIT AND THE EXECUTIVES ARE JUST PLAYING WITH CUSTOMERS TO RUN THEIR BUSINESS...

Thanks,
Bhaskar
[protected]

sir
on 14th september i purchased one air tel digi tv of 3 months subscriprion free package. on 15th september the customer care officer of airtel digi tv send a sms on my mobile number regarding negative balance of my digi tv and he also advised me for immediate recharge. I surpised as to how despite of 3 months 1 day only passed and the digi tv needs to be recharged. please help and guide me in this regard otherwise i shall be harassed.

sarat nayak, dhenkanal, orissa

My airtel mobile no. is [protected]. This is Government Card on my brother's name who is working in High Court but currently using by me.

On Monday, the 14th September 2009, at around 9:30 am I have received SMS from airtel that on my mobile following services has been activated for which they have charged me and deducted from my balance. For activation of these services I have never sent SMS or contacted to customer care services.

Shaddi , Sports News, Naukari etc.

Immediately I called customer care service on 121 and Mr. Omprakash was on the line. I informed him regarding wrong activation of the above services. Mr. Omprakash informed me that the same will be deactivated and whatever deduction is made from my balance the same will be credited by 15th September 2009.

Since the amount was not credited till 1:30 pm on 15.09.2009, I have called up customer care on 121 and enquired about my refund with one lady who had informed me that credit will be given by 16.09.2009.

At 2:15 pm I have received call from Airtel No.[protected] and one lady was on the line. She had informed me that all above services has been activated from my side only hence no refund will be given to me.

I told her that I have not activated any services and such type of deductions are made earlier also but she had not listened any thing. She told me to visit nearest Airtel Gallary and she had disconnected the line.

I want to solve the problem once for all. Everytime they are deducting for some services which I am not interested and activated. I want refund for wrong deductioins done from my balance on 14.09.2009.

Regards,
Suhas Karkhanis

Hi,
I applied for airtel broadband internet connection. refernece number is TBLR004331.
I gave a cash of rupees 2250, towards new connection. 1750 towards the device which I opted to own and 500 rupees other charges.
While taking the cash, they said that connection is available in my area. After taking the money from me, they said that because of technical reasons they are not able to provide me internet connection.
They refunded 500 rupees.

My problem, is if you are not able to provide me internet connection, becuase of your problems. You should refund my all money which I payed. It is very frustrating to digest this.

I sure if I go to consumer court i can win the case easily.

I am requesting the related officers, to please refund my entire money as soon as possible.
Thanks
Chakradhar.

Hello,

I am having prepaid airtel connection number [protected], without my notice and confirmation Airtel has activated VAS and online property search for which they charged Rs.3- (for VAS) and Rs. 1/- (for Property search) daily. I have creadited sum of Rs. 500/- from online to my mobile when I was out of country, but when I came back and checked my balance was negative(surprisingly) and I was not able to make a call.

after my lodging a complain they have deactivated VAS but not refunded any amount. They asked for details of amount debited, I have given dates and total amount deducted but still I have not received any refund.

This is a chitting with the consumers and require a strict action against the cellular companies.

Regards,

Tushar Dave
[protected]

My airtel pre paid number is [protected]. In 10th of sept, my airtel amount was reducted by 74rupee. It was unnecessary. In same time i have conplained but still i did not receive any solution. I have below mention complain number.
03697852
[protected]

I received a message from Airtel to use my mobile number and login with a password they sent on a particular http site so i will be able to view my mms. But it says wrong username and password. my number is [protected]. And it is very irritating. The Customer Care says there is no service like that anymore. So, why does airtel keeps sending such useless messages then?

My Airtel Digital T V ID no. [protected]


01 ) Recharges PIN No. [protected] Rs. 300
02 ) Recharges PIN No. [protected] Rs. 300
03 ) Recharges PIN No. [protected] Rs. 300
04 ) Recharges PIN No.[protected] 7760 Rs. 100

i bought the above mentioned coupen from Moore street, chennai Airtel Branch and they sratch this and send sms from their office mobile. but so far am not getting any message in tv. but 2 day i bought another Rs.500 card and loaded now.
Please ask them to check what happen to the above card and inform
This is my complients
ethiraj

hi, please unsubscribe for brazilian model pack .i m loosing 30rs/m .my cell no is [protected].thanks.

Company claiming to pioneering in communication industry has the least care to receive customer complaints. I have a airtel landline[protected] since 2002- 03. Until recently, the company was accepting customer complaints regarding services failure on 42112345, however now I understand that this facility is now available only for corporate users and residential landline users are advised to call 121.

I have an Aircel mobile number , and when called from that connection, the call is directed to Aircel customer care, who are unable to take a complaint on Airtel landline. I am at the end of my wits to understand how the company (Airtel) who is boasting a INNOVATION FUND can think that a customer will search for people with active Airtel connections to make a complaint for a landline which is not active. If only my airtel landline was working, I would not have the need to complaint..

I am writing into this with a hope to get help. I would also like this matter be taken up for arbitration through TRAI , please help.

Hi,

My Airtel Number is [protected].

One fine day, I suddenly received a sms on my cell saying thanks for subscribing to cricket alert services and they reduced my balance by 30 Rs.
After complaints at 121 and also sending STOP sms to 121 and UNS to 52906 they r not stopping the service and keep on cutting money from my balance. Pls. tell me what to do???
The sms r a headache for me at the night. Should i stop using Airtel connection???

Please revert back with proper solution to this problem.

Regards
Nirav Dedhia

I have a post paid Air tel mobile connection No. [protected] of which one time rental of Rs.998 was paid by me on the advice of Airtel ( Rs. 1500 vide receipt no.11655 dated 16 May 2009). The advance payment and the change of plan was done so that my connection does not get disconnected during my visit to USA and the service is available to me as long I am in India and on my arrival in India (IGI Airport Delhi). However on my arrival at Delhi...

Dear sir,
I havent activated any bhaktitashan service in my mobile n couldnt deactivate it by following the instructions (eg. SMS "stop" to 121, etc.). I lose Rs. 20 everytime unnecessarily.My mobile no. is [protected]. Please help me out n kindly deactivate the service. My contact details are as thus:
Email id: [protected]@gmail.com
address:room no. 108, girls hostel1,IIIT allahabad
Thankyou

Dear Sir/Madam,
once i was trying to download some wallpapers through net. somehow i verified my mobile number to videshi tashan. now every after 5 days i am charged rs. 20. I complained 6 times in one month to the airtel customer care to get me unsubscribe from videshi tashan. but no response from their side till date. please take some action.
My Mobile NO- [protected]

Respected All,

My name is Ekta Dua . I am working with British Telecom -Bangalore as a Site Director.

I had approached Airtel Corporate office at bannerghatta Road - bangalore today and as they were not able to help me , I am writing to you to seek you urgent help in this matter .

I have a blackberry pearl with subjected imei . This is a corporate mobile and I started Using this phone in January...

COMPLAINT AGAINST AIRTEL OF DEDUCTING BALANCE WITHOUT CONSENT AND AUTHORIZATION.

To The Nodal Officer

Dear Sir,
This is with reference to my previous complaints regarding my prepaid number[protected] getting debited unnecessarily for un requested Value Added Services Provided by Airtel without my knowledge consent and authorization. I had received a mail from Ms Priyanka Raj (Nodal Officer) confirming that the complaint is being investigated and my acct bal that was debited has been credited back and confirming that this would not happen again. This was happening due to technical error at your end as confirmed by your Customer Service.
However I would like to inform that this has started happening again today 14th September 2009 from 1.00 pm (approx) till around 1.15 pm and within this period I have received around 15 msgs from your number 64611001 stating " Thank you for using prelisten option on Hello Tunes Manager. You have been charged Rs 1" My acct bal was Rs 100.29 and was brought down to Rs 85.29 after these charges which were charged without my consent or authorisation inspite of requesting your personnel repeititively not to charge my acct for all these services. I had also requested the same thing to Mr. Virender of your Customer Service who called me on Saturday afternoon at 15.05 hrs. His number is [protected]. I am feel harassed and stressed out mentally due to these actions of yours. I have already spent considerable amount of money calling your customer service and being put on hold for 30 minutes to 45 minutes at times without any solution. Also I would like to point out one Mr Mohnish at your Sahara Mall Outlet (his number [protected]) who was rude enough not to pick up my calls after giving his number to me and asking me to call up in case of any problem.

In view of the above circumstances and your inability to solve the problem of my acct getting charged for unauthorised and unrequested services, I am left with no other option but to approach the Consumer Court and initiate a Public Interest Litigation against AIRTEL. Also till now I have not been given an option by your AIRTEL Staff to meet any of your Senior Level Customer Service Personnel and get the problem solved. I beleive Airtel beleives in playing with Customer's money, time and effort that is why they want to remain elusive.

Jaysurya Choudhury
[protected]

I am a customer of airtel and so far I had no complaints. But of late without my instructions they have been sending sms to my cell and deducting my money. Also I have not asked for any downloading of caller tunes. I have not got any caller tunes but my money is being deducted. As I am pre paid subscriber I am able to know how much money is deducted at once.

The best part is I am not able to call customer service and tell them to stop sending sms to me. The 121 no. is of no use as I am on the line for more than 15mts and there is no response.

Please unsubscribe Airtel WAP for my mobile number [protected]
I am getting a message weekly from 64611020 as

Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged Rs.20. Enjoy http://gclub.in.my mob no [protected].........but i cant 2 use this airtel wap facility in my mob.this is oridinery mobile.

i recieved this message weakly and charged Rs.20..... totally aitel charged rs.80 for every month

plz do some thing........
help me.........