Airtel Complaints & Reviews

I WAS USING AIRTEL SIM CARD FOR MORE THEN TWO YEARS.SUDENLY I GOT PHONE AND SMS FROM THE COMPANY THAT YOUR DOCUMENT ARE NOT WITH US AND IWAS ODERED TO SUBMIT IN TWO DAYS.MY MOBILE IS DEAD FROM 16 TH OF SEPTEMBER I SUBMITTED DOCUMENTS STILL PHONE IS DEAD.I HAVE CONTACED AT CUSTOMER CARE AS WELLAS HEAD OFFICE WITH NO RESULTMY NO IS [protected] [protected]

My mobile number [protected] got registered under NDNC category vide reference number S[protected],dt.25.01.2009 and has been confirmed by AIRTEL, Chennai. Even after completion of 9 months from the date of registration under NDNC, still I am receiving 'unwanted calls and messages'. And also, I am surprised that my mobile number [protected] is showing as 'NOT AN ACTIVE DND NUMBER' on NDNC registry of TRAI website.

When I wrote mail to TRAI, I am instructed to approach Service Provider (AIRTEL). Accordingly, I sent emails to [protected]@airtel.in and [protected]@airtel.in ONE MONTH back apart from verbal complaint through Airtel Customer Care.

My complaint has not been resolved so far.

i am facing majour trouble with my airtel co-ordinator . As i have taken a corporate postpaid connection , airtel shops don't help me and customer care allways says that they don't have this data . SO i want to know what do i do .
My airtel co-ordinator Mr. Rakesh Johri , has turned out to be a big time useless guy . He took 1000 bucks from me and activated my card in 25 days . He told me some diff calll rates and when i asked at customer care , my rates were diff . till now my CUG hasn't been activated .
I am in a bug mess as what to do .

Ankit bansal
[protected]

Hi,
I m Dheeraj from Etawah, (UP,west). I would like to bring to your notice that AIRTEL network is very very poor in the area of Bahera, Mahewa,Etawah (UP,west)The caller’s voice is not clear on the mobile and in between call gets disconnected by itself.and mostly time it is in off line mode. Please look into this matter very soon and do the needful asap else we may have to switch to some other network which gives better connectivity than AIRTEL.

Mo.[protected]
Thanks Regard
Dheeraj Tiwari

Cancellation of SIM
Dear Sir/ Madam,

I want to surrender my Post paid sim card...let me know that the surrender form is available in Airtel website?...and which link to be clicked?....

awaiting for the reply...
Thanking you,
Durga Pillai.
Sion-Mumbai

I hold a post-paid airtel connection and is active for the past 5 years now.
Recently I have shifted my house and in that connection wanted to change my mailing address.

I have been calling up the customer care executives and every time they give a new information.

Here are the call references#
F[protected]
F[protected]
F[protected]
F[protected]
F[protected]

I told them that my citibank statement which contains the new mailing address is the proof of submission. And they agreed to it.

I took my airtel connection from Vijayanagar aritel office, and as I stay quiet close to that area, I decided to get it changed in that outlet. Hence when I went all the way from Marathahalli( where I work) to Vijayanagar that lady told me that the bank statement will not act as a proof. Why are the executives giving misleading information.When contacted again (121) that executive told me that a nationalised statement is accepted. Later another executive told me that the address on the Company letter head ( that I work) is okay to be submitted as a proof.

I had decided to go today and when i contacted the aritel office rajaijanagar 6th block over the phone, to check if they accept the letter head as the proof, she sang another song... she said this will not suffice.

The verification for a mobile connection is already done when I got one, now i am asking for change in the mailing address and not a new phone connection. Please understand my point.

My name is Dhivakar and my mobile number is [protected] , I request you not to renew my yahoo zone without my request .please do the needful.I have seen every time yahoozone deduct Rs10 and says that auto renewed my yahoo zone.Please dont renew my yahoo zone.

HI,

AIRTEL CAN BE AWARDED AS THE FRAUD CHAMPIONS.
THEY ARE TAKING MONEY FROM US AND NOT GIVING ANY INFORMATION.
LET ME DESCRIBE THIS JOURNEY OF THIS AIRTEL FRAUD CHAMPIONS LEAGUE
Airtel Discover India contest.
Contest goes this way. They will ask a question and you have to reply the choices in SMS either a or b or c.

Every SMS costs 3 rupees. For every correct answer you will get 5 points and for every wrong answer you will loose a point. You can answer any number of questions and the person who gets the hisghest score will be the winner.

I played teh game and scored around 445 points. I also got the sms you are one of the top scores in the contest and keep playing.

Suddenly the contest ended and they have not released the results. When i contacted the customer care they have no idea of the contest. They say that only the winner will get the notification.

MY QUESTION.----->if only winners can get the notifcation, there is a possibilty that no can can be notified.
I HAVE SPENT AROUND 500 RUPEES FOR THIS SO I NEED TO KNOW WHETHER I LOST OR WONT THE GAME. AND WHICH PLACE I COMPLETED. AM I FAIR IN THIS OR NOT?

when i contacted customer care they have no clues. I have contacted more than 20 times and talked with around 30 persons including suprevsiors and manager. All of them said only one answer that they have forwarded the complaint and i will receive the call.

i haven't received any calls yet.
When asked the refund for the money spent one agent promises that he will give the refund an another says that he cannot provide.

And another says that he cannot provide refund for the amount of 400 or 500, he can provide only for 100 or so.

SO wat this mean., Airtel is conducting this contest to cheat us and get money from us.
Why are you networks cheating peoples like this?

SO BEWARE OF THIS FRADUENT NETWORK.

I had requested for unsubscription of bollywood fusion from my mobile no.[protected] about 15 days back but still benn charged Rs.15/- on weekly basis.Pl do the same immd & kindly refund the same.

Hi,
This is Manickam from Bangalore.
I booked an Airtel broadband connection on 19.09.09 (Saturday). The plan details are
ONE AIRTEL VALUE COMBO 749, 2 Mbps, 4 GB. The SEF NO is TBLR 017836. I paid 3 months bill in advance Rs.2250 for free installation and additional Rs.50 against affidavit.

Previously I had some technical problems in getting Airtel connection at my residence, so when the Airtel representative came I informed him about that. I asked him to check the feasibility and then collect the money. He came with a technical person and they checked and informed me that it is possible to give the connection. The promised date to give the connection after filling the form is 2 days period i.e 21.09.09 (Monday). Monday when I called him he was not picking the call. After three days when I called Customer care they said it will take 4 working days to give the connection. When I called after 6 days the customer care representative said it will take 7 working days to give the connection. All this period when I tried to call the sales guy he never answered the call and doesn’t have the courtesy to reply my messages. When I called his office number, the receptionist could not give me an proper answer and also disconnected my line.

Finally I planned to visit them at their own office. The office address is
Radix Solutions,
(An Authorised Direct Sales Associate of Bharti Airtel Limited-Telemedia Services)
#286,2nd Floor, 4th Cross, 2nd Main ,
Old Madras Road , Pai Layout
Bangalore-560016.

I could not locate the office because the visiting card which the sales guy gave me was much older and they have shifted to a new place. Atlast I managed to locate their office in a different place and met their manager. He checked the status of my connection and said he cannot give 2 mbps because of technical problems and the connection will be immediately activated if I accept to a different plan which is 256 kbps, 8 GB, Rs.749. After I accepted the new plan, he spoke to technical guy, sales guy etc and promised me to give the connection on 28.09.09 (Monday).

Until now (30.09.09, Wednesday) no one turned up and the connection is not yet given.
Now both the Manager and sales guy is not answering my call. When I called customer care yesterday he told very clearly the connection can’t be given because tag is not available. He also mentioned very clearly just to book the connection they have given false information to me. I have raised a complain and the number is 24871036. I have recorded what ever he told about the Radix Solutions.

I’m working for a portal where the entire job is online. They made me to wait for almost 13 days for a connection which is not at all possible .I made so many calls to customer care, sales executive, manager etc. They totally tortured me for the past few days and all my business was gone without the net connection.

For your assistance I’m giving the phone numbers to whom I spoke.

Manager: Chandra Kumar: [protected]

Sales Person: Manjunath: [protected]

Radix Office No:[protected]

Regards,
Manickam
[protected]

I have this airtel postpaid connection on the name of rahul chaudhary, previously in the month of june'09 i paid all the billed n unbilled amt (approx 670 sumthing)in airtel gomti nagar,lucknow connect,submitted my id and address proof properly and they migrated my postpaid no. to prepaid on my name and address............Now after 4 months suddenly my fren rahul received the legal notice from airtel side asking him to pay another 1123/- amt saying that this is the due left to be paid or watever the story....................can u pls tell me that after paying all the dues they converted my no. to prepaid so hw come this legal notice raised...itz just bcoz the due negligence of the airtel gomti nagar staff that me and my fren is facing this major prob. my mob. no. is [protected](now on my name varsha singh).I want that strict action should be taken against all the airtel gomti nagar staff.

I hae been recieving a message for the renewal of monthly logo pack service from airtel and also 10 rs. are deducted. kindly stop the service
My No. is [protected]

thanks

KIND ATTN: CONCERNED AUTHORITIES

I have been using the BLACKBERRY SERVICES on my number : +91- [protected].

Relationship Number:[protected].

In the month of ARPIL, I made a request to change my Rs.899 Blackberry Plan to ANNUAL RENTAL PLAN i.e. Rs.6,999 + Service Tax,

for UNLIMITED BLACKBERRY SERVICES.

I have also paid the charges which you can check from your records in the Bill no.:[protected] dtd: 22nd MAY.

However, to my surprise, in the month of JUNE BILL, I FIND MY BLACKBERRY PLAN HAS BEEN CHANGED WITHOUT MY KNOWLEDGE TO Rs. 499 + TAX.

It is not known who authorized this change and why?

If I HAVE PAID ANNUAL RENTAL, WHY WOULD I ASK YOU FOR Rs499 PLAN?

AND, due to this change, which was never asked by me, I HAVE CHARGED Rs. 18,249 in bill no.[protected] dtd : 22nd JUNE.

I was traveling and could not check my bill and my payment being done thru' AMERICAN EXPRESS ECS, it went through.

Again, in the month of JULY, I have BLACKBERRY CHARGES : Rs.15,937.50 in bill no.[protected] dtd : 22nd JULY.


I Was trying to resolve the matter through your call centers.

Spoke to :

Ms. SASMITA

Ms. Nivedita

Mr. RAJEEV ( or RAJU)

Mr. JAWAD ALI.

Instead of processing my refund on EXCESS BLACKBERRY CHARGES WRONGLY LEVIED, they have refunded me Rs.6999 + TAX I paid for Annual RENTAL.

PLEASE UNDERSTAND.

I HAVE NEVER ASKED THEM TO REFUND ANNUAL RENTAL.

I JUST don't understand how you can change an ANNUAL RENTAL PLAN to 499 without customers permission.

Also, Last two days, I am getting SMSes saying that Rs299 plan of Blackberry is active.

I AM NOT SURE HOW MANY BLACKBERRY PLANS ARE ACTIVE ON MY NUMBER?

WHO HAS CHANGED MY ANNUAL RENTAL PLAN to RS.499.?

I WANT YOU TO SERIOUSLY AND EXPEDITIOUSLY RESOLVE THE ISSUE BY REFUNDING EXCESS CHARGES ON ACCOUNT OF BLACKBERRY LEVIED TO ME FROM 10th MAY TILL DATE.

As per bills I have received so far, the amount is Rs. 34,186.00 is to be REFUNDED.

All my billing on account of BLACKBERRY should be WITH ANNUAL RENTAL PLAN EFFECTIVE from MONTH OF MAY.



RAMRATAN SINGHI

I have taken an airtel postpaid connection here at Haridwar, at Uttaranchal. My number has not yet been activated, although as per the lady at the Help Desk at the Airtel office at Haridwar, the number has been activated. My husband has been there on 3 occasions for the same. On the last occasion, she said that the SIM Card is not ok, and thus, we would again have to submit our identity proofs so get a new SIM Card, for which we would have to make another trip.

It seems, from our experience that Airtel does not value its customers in any way. That the customer's time is not important, and that he/she may run around the airtel office for a complaint. Even a BSNL service would be better than this.

i am using my sim card since last five years when airtel launch in uttar pradesh east from day one. but here last two weeks someone (allahabad airtel dealer) swap my simcard and this time my number is alloted to another one. now i complaint to airtel care center then he return my number to me but today outgoing is clear but incoming not open for me. please rectified my problem otherwise i go to consumer foram.

Sir,

This is Airtel Prepaid customer holding cell number [protected]. I have recharged for an amount of Rs.2247 which is for making international calls for less cost. I have done this through e-recharge throught a retailer on 15 sept. After the recharge is done, I got a message saying E-Recharge is successful and also the trans-ID[protected]. I should actually get the PIN number in 48hrs of recharge but I dint get any. I called up customer care and logged the complaints 4 times till now,Every time I talk to the supervisor's they tell that I will be getting the PIN number in 24 hrs at the max 36hrs. Now this is the 15th day of my recharge and Im helpless. I called up every alternate day explaining the complaint to every customercare person and again to supervisor and in the mean while if the line gets cut then again explaining from begining :( which is not at all fair, they listen to my complaint and say that I will get the PIN in 1 day and cut the phone but no response till now. What should I do. I really getting bugged with what ever is happening. Please guide me to get the PIN number. Hope you look into my request

I have got connection with Air tel from 17th Oct 2006 onwards. Alongwith my connection I was provided an Instruments [Model no FWP Telluler] but within six month time I have frequently facing problem with Instrument as battery was not lasting for long . I have been requestd the company many times . also I approched the Airtel company in Santhome at Chennai office . They directed me to West mambalam,Chennai service center. Where I was told that particular model was not existing any more . I again called up the customer care at Airtel I was once again told to come to Santhome Office at Chennai. again at Chennai they directed me at West mambalam service center. I also explain to Airtel people then there was no service on this and now they were also saying nothing can be done on this issue.Name My Details Srinivasan S
Address Door No4/1048 Plot No 88 2nd Main Road, EVP Prabhu Avenue Paraniputhur, Kolathuvancheri Village Iyyapathangal
City Chennai
State Tamil Nadu
Pin Code 600122
Country India
Bill details
Account Activation Date 07/10/2006
FWP Plan 250 - corp
Monthly Charges Rs. 250.0
Incoming Free
To Airtel Rs. 1.20
To Other Rs. 1.20
To Landline Rs. 1.20
Default Toppings Discount on Usage
Free Call allowance Rs 180 per Month
Discount on Usage
Free Call allowance Rs 180 per Month
Since there was no servic on my instrument I have requested on 31st July 2009 to Change my bill plan with customer care and they also assured me it will effect from 03 september 09 onwards. but till today change of my bill plan also not done as they were refused to change my plan and telling its in Corporate plan . I am an induvidual and my connection for my resident purpose . since for the above poor service iam paying an avarage of Rs.750/-per month. I need an advice on this issue.

Regards,
S.Srinivasan
[protected]

I have been receiving calls for payments for fixed broadband connection provided by airtel. The consumer to whom the broadband has been provided has given my number as their contact point. Inspite of providing & informing Airtel legal department & customer service that I do not possess any kind of broadband with Airtel & to properly have this record updated but till date this has not been resolved.

I have now started getting calls for making payments due on this connection.

I would request you to please have this sorted immediately as I believe this broadband person is misusing my number & may indulging in malpractices.

Thanks.
gayatri.

i had subscribed to airtel hello tune from the movie ghagini, kaise mujhe tum milgayee since last 15 days and suddenly all of sudden without any confirmation nor prior intimation my hello tune was changed to airtel hello tune.i received an sms from airtel on 6780 stating that my hello tune has been changed free of cost.but i had not made a request to change my hello tune. but even then my hello tune was changed.
when i pointed out the error was from airtel and rectify it . the airtel executive changed and restored it to my original ghajini tune but in the process charged me Rs.15 for the song.
when i brought it to airtel's notice they said that since i have changed my hello tune i will be charged again for the change in hello tune.

I am a subscriber of airtel broadband service and have been an active user of the same for over couple of years. I have been facing some customer support problem / negligence since June'09. I have been requesting for Wi-Fi modem since June'09 and have been told time and again that wi-fi modem is out stock. I have also been assured that the modem will be changed whenever the new stock comes up. I have been calling up every 15 days to enquire and nothing is been done to address my request.

I want to bring this to your notice that in the last 4 months Airtel Broadband new connections are made in my locality with wi-fi modem. As a matter of fact Airtel acquisition team by mistake had landed up at my residence for activation of new broadband connection with wi-fi. Also I had received sales call from Airtel for new broadband connection with wi-fi modem.

Apart from that I have been calling up the customer care to change my current plan and every occassion your customer service exective failed to act due to system failure.

I am comtemplating discontinuation of my Airtel broadband connection. Thought should write to consumer forum.

Would appreciate an action.

Rahul Guha
+[protected]
Airtel A/c No. : 11992757