Airtel Complaints & Reviews

Hi! I am using cellphone number +[protected]. I had been receving some jokes on SMS's. After a period of about 15 days, I recieved a message containing instructions about how to continue or discontinue availing this service and the charges applicable. I then sent the necessary SMS's for discontinual of the service. It was observed that the procedure had been made so complicated and lengthy that one would end up frustrated. However, I sent the necessary SMS's. To my surprise, I recieved an SMS on 15.10.2009 stating "Your Comedy Junction service has been renewed & you have been charged Rs. 15 for 30 days. Call[protected] TOLLFREE. Enjoy mast jokes.". This is a novel method of fleecing a customer off his money without his consent. It happens off and on. Prior to this, I had a dispute regarding the Missed Call Alerts which was not even addressed although I did not have the benefit of the service for a long time despite having been charged for it. It appears that AirTel has made it a practice to fleece their customers in this manner. Please take up this issue, since I am sure that many consumers who are not able to address these issues or take them up before the appropriate forum may be losing a lot of money in such cases. I hope this issue will be addressed and resolved. Thank you! Regards - Roy Melvin Menzel

I was asked to message USUB DD to 51619 to deactivate the daily 2 Rs. Deduction scheme.
Previously I had confirmed twice with customer care that my Friends scheme will not be deactivated.
But on sending the message to 51619 my I got "Friends1 scheme deactivated".
I called up Customer Care again..but they said that I had sent the message twice and due to that Friends was deactivated. I can guarantee that the message was sent only once!!
This has also happened with other people. They are using the "you sent the message twice" farce to terminate the Friends Scheme.

On asking contact of higher authorities, they gave me the number of the Nodal Officer..which as expected is PERMANENTLY SWITCHED OFF!

Dear Sir/Mam,



This is to reference with my Airtel Digital TV (customer ID: [protected]). I am your customer from lat onr year and using services. I have purchased the set top box at Rs.2000. From the starting time I am facing various problem like number not configured to recharge, than recharge option is not coming, than disconnection due to recharge not happening ect.

This time one of your executive has visited us to know why we are not using the same. We informed him that we are unable to rechage hence unable to use. He helped us for recharge and reactivation of DTH. We asked him to recharge by one year pack in Rs.1250, instead one year he has recharged with only monthly pack ar Rs.300.



WE are facing so much problem with DTH but than again we opt to continue but very soon again we found our connec tion not working. My father has many times called uo customer care number from our recidencial phone [protected] but no body is ready to spare time at your customer support. we lots of efforts we got complaint number 1170139.



Now it is very surprissing that your person is asking me to pay Rs.500 for new Set TOP Box. I found that this is high time and i need to register a complaint against your entire team. Instead of supporting customer I feek harrsed by taking this connection rather continuing the DTH service. One thing is very clear whether its a new SET TOP box or old repaired one, I will not pay a single pany any more futher, till i found my complaint has been completely resolved than I will recharge with 1 year validity voucher.



Expecting you to take the problem at the resolution desk and revert with the required solution else I don't mind to mark the mail to Sunil Bharti Mittal for such cases.

I am the retailer and prepaid customer of Airtel Bihar Jharkhand. The problem is that I am unable to connect with customer care no. I.e, 121. I tried my best to connect with the customer carre through sms and other methods. I am unable to send sms to customer care as well as talk as well.Along with that i am unable to send sms to Airtel services, such as Gprs, Hello tunes etc,. My phone says that ...message sending failed.
..... please solve my problem as fast as possible.

Hi,

Customer Id:[protected]
Complaint Id: 1207693

From the first day I am facing the same problem that the remote doesnt work with the digital tv box. It takes an enormous effort from my side to change the channels or browse the menu from the remote. Either the diggital box never respond or the response of the digital set top box is so slow that it takes ur head out of control. This is the second time I have raised the request and to my surprise no one is willing to help me this time.

I raised a complaint on 11th Oct 2009 and get an appoinment of 14th Oct 2009 9 AM. I was told that a technician will come and check the possible cause of the issue. Till date no one has visited me or contacted me to understand the problem. Is there any support exist???

I have called the customer care 6-7 times so far. First of all no one picks up the call and if any one picks up they start saying sorry n blah blah that your request is in progress. There is a problem and it will be solved.
What should I do with a box which doesnt want to change channels. From last few weeks the box restarts whenever I press the iTV key on the remote..

This is my genuine request to take up the matter seriously. I am fed up of calling the customer care again and again.

Regards,
Tarun

This is the mail I have sent to the digital tv mail id...

i have buy airtel DTH from gandhidham and i want activation in junagadh on 12 october and they told me you will get activation next day but till the 3 days i didnt get any activation or any call from airtel dth when i called to customer care they told me some tecnical dificulty they are having and when i called to dealer he told me the person went to home for activation but no body at home but i was at home for full day no body came he was lieing and from today morning i m calling to customer care and they are not answring one time also just they are talking to me for one min. and cut the phone its 11 times doing like this. still now i didnt get any instalation its very poor service close this service your dealer in junagadh is abusing to me and your airtell customer care all of them are not even intrested in my call and complain. please look abt your dealers they are not responsible person.

Dear Sir,
Airtel No. [protected].
I have lodged First complaint on Bizzare Pack which charged Rs.10/- on01.10.09 for non subscription of the above pack. Complaint No. is ROVAD[protected]. Airtel said will be rectified
and amount will be recharged on 06.10.09 not done till date.

Secondly again charged Rs.15/- on Bolly wood Fusion subscription. Complaint lodged on 08.10.2009 Complain No. [protected]. Airtel Said will be recharged and rectified on 13.10.2009. not done.

Frequently same thing is happening. It is very bad thing that when I said no any kind of subscription is required and no option is given why automation is going?. This is very bad process for money earning. Once again I request you to unsubscribe my all options. I was not opted any subscription.

Reply requested.
RM
Tks.

To: Customercare Westbengal
Subject: Do Not disturb


Dear Sir,

My Airtel Mobile No. is [protected].

I ish to stop the promo calls and SMS in my phone.

Please activate this Do Not Disturb at your earliest.

Thanks,

Yours sincerely,
Dilp Naskar

COMPLAINT AGAINST MY HARASSMENT BY AIRTEL -CUSTOMER NUMBER [protected]
I AM A VERY IRRITATED CUSTOMER OF AIR TEL. I AM LEFT WITH NO OTHER OPTION AND AM SERIOUSLY CONTEMPLATING SUING BHARTI ENTERPRISES FOR THE LACK OF CUSTOMER RESPONSIBILBITY AND BEHAVIOUR. UNFORTUNATELY I HAVE NO LARGER FONT SIZE THAN THE LARGE CAPS TO VENT MY ANGER
I BOUGHT THE AIRTEL WIRELESS DATA CARD FROM AN AUTHORISED THIRD PARTY DEALER APPROVED BY AIRTEL. THE NAME IS RUSHABH ENTERPRISES IN ANDHERI. ALTHOUGH THE PRICE MENTIONED ON THE WEBSITE OF AIRTEK IS ONLY 3000 RS FOR INTALLATION, RUSHABH ACTUALLY CHARGED ME 4100 RUPEES FOR IT, CLAIMING THAT AIRTEL HAS INCREDED THE COST. THE USB IS A MICROMAX MODEL. AFTER I BOUGHT IT NEVER OPENED A SINGLE WEBSITE. I HAD 37 PHONE CALLS WITH THE ARITEL SUPPORT STAFF SOME OF WHICH WENT UPTO 2 HOURS LONG (AND THANFULLY I DON’T USE AIRTEL FOR MY MOBILE SERVICE AND I DON’T ENDORSE OR RECOMMEND IT TO ANY ONE –BECAUSE OF THE SHEER AMONT OF MISMANAGEMENT AND HARASSMENT GIVEN BY YOUR COMPANY) BUT STILL MY PROBLEM NEVER GOT SOVED AFTER AROUND 2 WEEKS NONE OF YOUR ENGINEERS OR SUPPORT STAFF EVEN AFTER REGISTERING A COMPLAINT 3 TIMES NEVER FOUND ME WORTH WHILE TO COME AND CHECK THE PROBLEM.
AFTER SUCH DISGUSTING TREATMENT GIVEN TO ME I DECIDED I HAD ENOUGH ,I CALLED UP AIRTEL AND ASKED THEM TO STOP THIS SERVICE FROM THIS COMPANY SO THEY ASKED ME TO GO TO THE NEAREST SERVICE STATION AND PAY THE BILL FOR THE UNUSED USB . ACCORDINGLY I WENT TO THE CHAKALA CUSTOMER CARE (I DON’T KNOW WHY YOU EVEN CALL IT CUSTOMER CARE (CUSTOMER HARASSMENT OR A CENTRE FOR CUSTOMERS TO GRADUALLY GET ANNOYED SHOULD BE ITS NAME)
I WENT ON 12 TH OF SEPTEMBER AND PAID MY BILL OF 364 RS MY NUMBER OF THE DATA CARD BEING [protected]. THE DUMB REPRESENTATIVE TOLD ME THAT SHE WOULD CANCEL THE SERVICE AND THAT ONE REPRESENTAIVE WOULD CALL ME AND CONFIRM IT. AS PER I GOT A CALL AND I ASKED THE REPRESENTATIVE TO FINALLY DISCONNECT THE CONNECTION WHICH HE CONFIRMED. NOW THAT SHOULD HAVE BEEN THE BLOODY END OF MY PERSONAL HARASSMENT BY AIRTEL.
BUT NO AIRTEL IT SEEMS WANT TO BREAK THE RECORD FOR BEING THE MOST MISMANAGED COMPANY IN THE WORLD. I HAVE TRIED A LOT OF OTHER COMPANIES BUT AIRTEL IS COMMITED TO PROVIDE ME THE WORSE RATHER HARASS ME TO THE CORE TILL I ACTUALLY PULL MY HAIR OUT. SO AGAIN THIS MONTH I GET A BILL OF 250 RUPEES FOR THE DATA CARD WHICH I DON’T UNDERSTAND WHY COMES TO ME. I AM SO ANNOYED .PLEASE. STOP THIS HAASSMENT. SO I CALL UP THE NUMBER [protected] AND THEN I PRESS 1 TO GET SERVICES IN ENGLISH THEN IT ASKS ME WEATHER I WANT TO TALK TO SOME DEPARTMENT AOR THE OTHER AND I GET THROUGH THIS NUMBER TOO THEN I PRESS MY MOBILE NUMBER [protected] AND THE I WAIT FOR SOME HUMAN BEING TO PICK UP THE CALL SO THAT I CAN TALK TO THE REPRESENTATIVE .BUT NO THE RECORIDING NOW MOVES TO HINDI AND I THE SAME NUMBER PRESSING SEQUENCE AGAIN. I DO THAT APRROXIMATELY FOR 10 TO 15 TIMES BUT IT JUST KEEPS ON SHIFTING THE LANGUAGES AND I NEVER GET THROUGH. SO AGAIN NOW I CALL THE SAME THEING. I TRY CALLING THE APPELATE AUTHORIT AND THERE IS NO ONE TO PICK UP MY CALLS .SO I CALLED THE NEW SERVICES OFFERING DEPARTMENT AND THERE THE AIRTEL REPRESENTATIVE WHO PICKED UP MY CALL WAS SO INCOUTEOUS AS TO LISTEN TO MY PROBLEM ANG THE PHONE WHEN ALL THAT I ASKED HIM IS TO TRANSFER THE CALL TO THE COMPLAINTS DEPARTMENT. THEN I CALLED THE OTHER NUMBER MENTIONED ON THE IARTEL WEBSITE [protected] AND THE LADY THERE TOLD ME THAT SHE CANNOT DO ANY THING AND THAT I HAVE TO CALL THE[protected] NUMBER AND THERE WAS NO OTHER OPTION. SHE ALSO MENTONED THAT AIRTEL HAS 2 DISCONNECTION DEPARTMNTS ONE FOR TEMPORARY AND ONE FOR PERMANENT SO THAT MY NUMBER HAD BEEN TEMPORARILY DISCONNECTED AND THAT THERE IS SOMETHING KNOWN AS PERMENAT DISCONNECTION TOO. IS OT NOT THE AIRTELS RESPONSIBILITY TO ASK ME WEATHER I WANT TO PERMANENTLY DISCONNECT IT BECAUSE AFTER I TOLD THEM THEY HAVE ONLY IT SEEMS TEMPORARILY DISCONNECTED IT.? IT IS EXTREME . THIS IS THE MOST RIDICULOUS THING THAT I HAVE EVER HEARD , NOW I AM DRIVEN TO THE BRINK OF ABSOLUTE MADNESS BY THIS RIDICOULOUS COMPANY AND ITS EXTREMELY AND FOR LACK OF WORSE WORDS IDIOTIC BEHAVIOUS TO MY PROBLEMS . NOW THIS MAIL I AM ADRESSING TO THE MAIL ID PROVIDED TO ME BY THE REPRESENTATIVE SUCH THAT THEY STOP MY HRASSMENT AFTER ALL . I DON’T KNW AND KNOWNG OF THE HUGE TROUBLES WITH AIRTELS ANY DEPARTMENT I HAVE BEEN HARASSED BY IN THE LAST 2 MONTS I AM VERY CONFIDENT THAT YOU THE REDRESSAL DEPARTMENT ALSO WILL SHOW THIS I REAALY DON’T CARE ABOUT YOUR PROBLEM ATTITUDE .

Reminder # 2

As there is no response to the below mail, I request you to take necessary action to resolve my issue by the end of this week. Failing which I would be taking legal action against this issue, and you would be held responsible for the consequences.

Regards,

Joyappa

[protected]







[protected][protected][protected][protected]
From: Palandira, Joyappa A (ITO GCI RMC-Wintel)
Sent: Wednesday, October 14, 2009 9:31 AM
To: 'Appellate.[protected]@Airtel.in'; 'NodalOfficer.[protected]@airtel.in'
Cc: '[protected]@airtelindia.com'
Subject: RE: Rate plan changed without my consensus for [protected].
Importance: High


Reminder # 1

Hello,

This is to inform you that I have been waiting for the response for the below mail since 1 week.

Neither you have taken any action, nor responded to my mail. This shows one more irresponsibile action from Airtel.

I kindly request you to take necessary action on this and resolve my issue at the earliest.

Regards,

Joyappa

[protected].




[protected][protected][protected][protected]
From: Palandira, Joyappa A (ITO GCI RMC-Wintel)
Sent: Wednesday, October 07, 2009 5:22 AM
To: 'Appellate.[protected]@Airtel.in'; 'NodalOfficer.[protected]@airtel.in'
Cc: 'ujjwal.[protected]@airtel.in'; [protected]@airtelindia.com
Subject: Rate plan changed without my consensus for [protected].



Hello,

This is to inform you that the rate plan of #[protected] has been changed without my consensus.

28th July 2009-Request id.[protected] Ms.Komathi.at Koramangala Lobby.

I have requested for Change of rate plan of #[protected], 0n 28th July 2009. (Request id.[protected] at Koramangala Lobby with Ms. Komathi. (The acklowledgement attached). Instead of changing the rate plan of [protected], she has changed the rate plan of [protected], which I came to know after getting SMS from Airtel.

20th August 2009-Request id:[protected]spoke to Sushma)

I called up the customercare and spoke to Sushma ,requested her to revert it to my previous plan (which was 370. national package) and asked her to change the rate plan of [protected] to 149 package. As per her assurance I thought that it would happen within 48 hrs.

24th August 2009, the request for reverting my plan to 370 national package closed without my knowledge.

4th to 10th September- Applications were down at airtel

25th September--Spoke to Shashi- She has assured that it will be reverted to 370 national package.

30th September-Request id:[protected] Spoke to the floor manager Johncy. She says that it can not be reverted as 370 national package is nomore existing, and I have to opt for 425 national package.

3rd oct--Ravish,

4th October- Padma.

7th October- Anand. Req.id.F[protected]
My concern here is:

1. Rate plan for [protected] should be reverted to 370 national package.

2. Bills for the month of August and September to be worked out at 370 national package for [protected] and at 149 package for [protected].

3. Ms. Komathi of Koramangala lobby to be punished (penalised) for her mistakes and her behaviour which hurted me, causing mental harassment.

Thanks and regards,

Joyappa Palandira A.

[protected].

I am the owner of an Airtel Telephone and Broadband Connection. My Telephone number is[protected].

On the 28th of September, 2009, I had applied for shifting of my phone connection to my new residence, which is just 1 road away from my old residence. The service number for this is 108331. It’s already been 3 weeks and till today the phone connection has not yet been established. For 3 weeks, I am living without telephone and internet connection. I was told that this request should take a maximum of 3 working days but it is now 3 weeks.

Since then, I have been regularly calling the Customer Care for getting updates on this but that has not been helpful at all. The two additional complaint numbers are: 25419274, 25106518. Every time, a new person receives my call and tells me they will put a “strong” email to the “concerned” department, and that it will be resolved by the end of that day. So many days have passed but nothing has happened.

The franchise/Airtel official at Agra involve in fradulant activity,misrepresentation,misconduct,unethical and misbehaved,owership as sunil mittal,with poor customer service with no feedback in complanit to proceed the case legally,
Asked e-mail of Sunil and rajat sir for the serious complaints of the sanjay pace franchise, but no action is being taken up.

Hello,
I am using AIRTEL post paid connection for the past 5 years. I have changed my bill plan 3 months before to the corporate plan (CUG 199 Special churn plan). And I have not been given all the discounts as per the plan and instead of that my bill plan is changed it to a different plan. I have contacted the authorities for the clarification and there is no response. Due to this I am not able to pay my bill and my bill amount has been getting accumulated and I have receiving frequent SMS to pay my bill or my outgoing calls will be barred. So I am taking this matter to you. I request you to help me to solve the case.

Regards,
Sasi

Dear Sir,

I wish to bring your notice that Sep09 post bill I have not received kindly send me above said mail id and it is very urgent. and do the needful to me .


with Regards,
Mahendra R

kind attention Please on my complain for above subject.
my mo no. [protected]
I here with request for un suscribtion from Yahoo zone as soon as posible.

Regards
G N menat

I have booked a movie named "Morning Walk" through http://airtel.in/digitaltv on 3rd Oct, 2009. The booking ID is 5616343.
Web confirmation said within 10 min, the movie will start in TV at channel 180. But it didn't. So, I called Airtel customer service, and they said that I should book it through phone as web booking have some problem. And they gave me a complaint number 1159401. But after two days also they didn't give the movie. But a technical guy called me and after listening to my problem he said that its not his job and customer care guys must have done something wrong and sent the mail to him.

On 5th Oct, 2009, I have called customer care again and similarly without giving any solution they again gave me another complaint number 1171064. On 7th Oct, they sent me a SMS saying the 1171064 numbered problem has been resolved. But no movie on my TV.

Then I almost forget about the situation, but again on 12th Oct, 2009 I planned to book another movie "What is your rashi" through phone call. So, I called customer care, a person called Jitendra attained me and confirmed the booking with ID 6295417 for 13th Oct. They said the show time will be 3pm, 6pm and 9pm. At the same time I asked about the earlier problem, and they said the complain has some error and put a new complain with number 1213330.

On 13th Oct, they again didn't give any movie. I called them again and a person called Shankar attained me and asked me to switch on the TV for 45 min, and movie will be shown. I did so with no result.

For both the movie they have deducted the money Rs. 25 for "Morning Walk" and Rs. 75 for "What's your rashi". They haven't returned the money nor they have shown the movie.

Overall, I would like to say, the customer guys will try to put some excuses every time and make us hold the line for a long till we disconnect the call with irritation. They will promise all the time with no such effective solution. And each time without resolving the earlier complain, they will give some other complaint number.

Airtel is loosing its goodwill this way. If they are not able to provide quality of service then they should at least stopped promising about the service.

Dear Sir,

My number is [protected] . I have been using your service since 3.5 years. Now i am facing problem
from your sevice airtel radio. i am unable to using customer care . it is not working correctly from my number. yesterday back i lost amount of 40 Rs.(30+10 ) now i am afraid to recharge amount in my number. so please de-activate airtel service and refund my lost amount.

Once again i request you please send message what action your taken.


Thanks and Regards
J.S.Vishnu Varathan([protected])

Dear Sir,
i am Air-tel prepaid Sim holder getting the call rates @ Rs.2/minutes for local & Rs.1.50 for STD. even though recharged for Rs.77 on dated: 30/09/2009. as you stated activate with 36 hrs even after 300 hrs the offer still not activated. i have given several complaint its no use please refer the complaint no.[protected] DT:02/10/2009, [protected] DT:09/10/2009, [protected] Dt:09/10/2009, [protected] Dt:13/10/2009 & [protected] Dt:13/10/2009. the Air-tel customer care person assured the problem as solved for confirmation i have easy recharged for Rs.50 still it as not activated, i am very much fed up with your poor service
with regards
S. Venkatesh

"PLEASE SMS" - This is the message I received on 11-10-09 from an unknown number[protected]. So i replied WHO R U? Then came the reply from that number ' I am anamika'. Also came Last Sms cost 2.00 rs. And then came another message from 54321(airtel network number), that i have not subscribed to Airtel Friends Chat, so currently i have been charged Rs.2.00/sms. So subscribed to Airtel Friends Chat and chat with Rs.1.00/sms.
Now i realised that this is a trick from MONEY SUCKERS, Oh Sorry, BLOOD SUCKERS- AIRTEL.
Though the amount may be 2.00rs, but when i think that i was cheated, i am getting hypertension. As i was from a low class family, we use mobile only if needed, and not for timepass.
So now can i reply to a friend who is expecting my help and messaging to me 'please sms or something else' from an unknown number without talktime balance. What i forgot to do is to contact the customer care suddenly and get them 'LEFT AND RIGHT' with knowing that is no use.
Now i have decided to change my network and HIT THAT AIRTEL SIM WITH HAMMER.
ANY ONE READING THIS BEWARE OF THIS THIEVES.
My e-mail id - [protected]@gmail.com.

Hello Sir,
I am Nikhil Sharma , using Airtel Mobile number [protected] from last January. I did a call on no 543214 that is astrology tollfree number of airtel on date[protected] at 11:02 A.M.. I didn't press any button and cut the call. After that in the evening i received a message saying u r subscribed to astrology service of airtel. How can this is possible when i didn't press any button. And 20 rs was diducted from my account. When i make a complain in customer care section they clarify that u had press some key button ...... But i damm shure that i didn't press any......

So i request you to take some action and return my deducated amount asap.



Thanks & Regards
Nikhil Sharma
[protected]