Airtel Complaints & Reviews

Honourable Consumer Court,

I would like to file a complaint against Bharti Airtel Ltd for misbehaving & harassment for the following matter :


I filed a request to Airtel for Installation of IPTV under Airtel Dsl connection no.[protected]user id : [protected]_dsl) on November 1,2009.and completed all paper work and formalities required by them .and the sales executive have given the assurance that IPTV will be installed in 3 days. and he had given assurance that mine modem will be replaced with new wi-fi one. so i had agreed and give them the amount they demanded and on 4th November 2009,ILL make the call to 121 to inquire about the status and they replied me its under process and then i hang up the call then on another day that is on 5th November 2009 i again make a call on 121 and make request to the executive to transfer the call in retention department so he do the needful and transfer call to retention department where i had conversation with Mr DEEPAK MARAN .he very rudely told me to get my connection disconnected . he just told me that he cant help me and talk to me as if obliging me . He also told me to go to consumer court or anywhere i wish to.I later send many complaint mails also but no result. they did not even bother to reply. Frustrated i made a call to customer care saying that i don't want IPTV connection any more. This company has crossed all limits. Their behavior is unimaginably rude ! They don't have any talking sense even leave apart ethics. I have been so harrased during last 7 days that i cant explain.

You are requested to file a complaint against Bharti Airtel Ltd. Delhi circle & send me the form for dragging them to Honorable Consumer Court !

Thanking You

Yours Faithfully
Himanshu Arora
179 Tagore Park
Delhi - 110 009
[protected].

Respected sir/madam,
I am a proud customer of Bharti Telecom Limited with my mobile no [protected] in Jammu and Kashmir region. But, the problem I am facing is that the services of my connection was disonnected by the company without any reason. when i tried to contact the customer care they told me that due to the failure to deposit my documents the company has disconnected the service. i want to mention here that i have deposited my documents ( copy fo passport, voter id, licence and pan card) to the companyt twice this year only in march and in june, inspite of this my service was disconnected when i was out of jammu. As i am in kashmir, so i tried to contact the airtel officials here, but their reply was that my sim will be activated only from jammu only. i humbly request the airtel to please activate the connection considering the validity which was to be expired on 28th of jan,2010. No doubt the goverment has ordered the closing of prepaid connection in jammu and kashmir, and no renew of the new connections, as my validity was to expire on jan 28th 2010, so my connection should continue till that date.I feel dejected when i knew that after depositing geniune documens like passport, votor id, licence and pan card my connection was snatched.This gives me an impression that either the company doesn’t care for the customers like me or there is no reason other than that. I humble request you that please activate this facility to my mobile no. so that I might not feel dejected and continue to be a customer of the ultimate brand as.
Thanking you,
Gagandeep Singh
37, Subhash Nagar, Rehari Colony,
Jammu-180005
[protected]

Dear sir
with reference to my mobile no.[protected] ,I am being wrongly charged for the services I did not use .My complain is as follows
I am a bussiness man having very old retaions with Airtel.For the purpose of bussiness I have to travel a lot and some times abroad too.Whenever I go abroad I always request Airtel to suspend my Blackberry services ,being very expensive while roaming abroad. But I request to resume services as I return back to India. But This time when I had to go to USA on 23rd September2009,I sent an email request to suspend my Black berry services as per procedure ON 21ST september2009 and I received immediate automated response of receiving my mail too.I received one more mail from Airtel confirming suspension of my account as per my request on 30th sep2009 with an apology for responding late . I returned to India on 3rd of Oct 09 and requested Airtel on customer care number to resume my services .During the period of stay in USA my blackberry services remain suspended and I never received any email in my account.But for that period Airtel has sent me a bill for Rs.2909.57 as blackberry usage charges while roaming.
Sir I am not aware how they can charge me for the services I didn't use ?Since I received the bill, I am running from every poll to piller in AIR TEL from customer care to nodal officer but nobody is helping me for my grivences.
After so many emails and calls now they are offering me a discount of Rs.1000/- which is totally injustified in my opinion.
Please help and guide me .
Thanks

Using airtel mobile wap service
Go to -> http://203.115.112.5/archiecomics/default.aspx
Click on -> unsubscribe link on end of above page
accept yes to unsubscribe
finally you got message to be successfully unsubscribe.

airtel data card no. [protected]

bill is not received properly

pls send soft copy to the email id

Dear Friends,

Last month I have purchased some vouchers for activating Airtel DTH on my television. Have purchased the packs from airtel's website.

Inspite of several remiders on connection was installed.

After 3 weeks when we requested then to cancel our earlier request for activation, they mention they refund cannot be processed as the vocuhers have been purchased from a dealer. They mention that my dealer was VRITI INFOCOM, Delhi. Have written several emails to Vriti Infocom, without any feedback from them.

This was not expected from an world class orgainsation like AIRTEL.

I do not know how can I recover my money.

Hi,
I wish to cancel my postpaid connection with Airtel.
My mobile # is [protected].
I don't see any forms to send this request, though when i spoke to customer care at 121, was directed to this link.
Please cancel my connection immediately. As i am being transfered out from pulwama (J&K). with immediate effect. As on today i have cleared my all outstanding bill at Hyderabad.
Umakant Nayak

I am Pramod, Airtel digital TV customer, con ID :[protected]. Recently I shifted my residence to another street. so I want to Re installation of digital TV connection.. For this, rechargd the installtion cost in my account.

Please do the same as early as possible. I look forward to quik action from your side.

sir,
my self imteyaz brought a airtel preped mobile no [protected] at 18.10.09. after one day this no is activate and then i made a recharge of rs=444/ but after two days, my this no again diactivated. after contact with airtel costomercare and nodel officer, he said that my document not reached there and then i again submit my all proofs alongwith form FOUR TIMES. I made several times contact to costomercare and nodel officer of airtel, but he reply same this, I spend alot of money to calling airtel nodal officers and my recharged money also blocked. but till date no action taken by them.

So please take nacessry action.
imteyaz ali
[protected]@yahoo.co.in
alternate no - [protected]

Dear Sir,
I was using one AIRTEL mobile no. [protected] under post paid of Rs.999 for 03 years time. On every bill some extra amount was charged as SMS Others for which they got no solid ans for what they charged and after calling at 121, they normaly waved off. But when they keep on charging regularly I stop releasing the payment and send a mail to resolve this problem else give me waver of double of what they charged acces/ wrong billing.

They have not given and solution and disconnect my mobile connection. Now they send me one person after finalising that they will give me waver and final payment of Rs1,335/- to be made to their collection agent mr Rakesh and the NOC will be send withen 24 hrs.

Now neither they send me NOC nore they activate my mobile. Also would like to inform u that once they charged for 03 years they should not block my Incomming. If the payment was due then they can block my out going only.

Hence i will request you to kindly take some action to activate my connection as i m loosing lot of my business due to this no.

Please find below the mail send to airtel.

----- Forwarded Message ----
From: r k bhardwaj <[protected]@yahoo.com>
To: AIR TEL MOB CUST NODAL-APPELAPE <appellape.[protected]@airtel.in>
Cc: AIR TEL MOB CUST NODAL-APPELAPE <appellape.[protected]@airtel.in>
Sent: Fri, 24 July, 2009 2:44:12 PM
Subject: COMPLAIND FOR MOBILE ACCESS CHARGES ON [protected]

Dear Sir,
This is to inform u that after lots of reminders at 121 for my mobile no [protected], No action has taken till date.
I have been complaining that on every or alternate month I was charged some amt for sms others, Where I it was not so.
After complaining these charges were reversed but now this is a common exercise Which I can'nt keep on calling u every month which is consuming my time.
Now this time time I hold ur mobile bill and request to reverse DOUBLE of what u charged as SMS Others + Late payment, then I will release ur payment.
I[censored] can'nt do so I will go for some other service provider and surrender ur no.
With Best Regards
R K BHARDWAJ
[protected]


TACTUAL TECH SERVICES
B-2, Amar Plaza, 45 Hasanpur
(Main Road) I P Extn. Delhi - 110092
Cont No.: [protected] / 4,
[protected], [protected],
Visit us at : www.tactualtech.com
Email : [protected]@yahoo.com
. CUSTOMER CARE:.
. TACTUAL TECH SERVICES
. 210, Samarth PLAZA,
. 2nd Floor (opp. Anand Vihar ISBT)
. Kaushambi Ghaziabad -U P
Pin 201010
Telefax:[protected], 4128832,

Auth. Distributor :
SYNTEL TELECOM (The Arvind Mills Ltd - Lal Bhai Group )
Also auth for BEETEL, PANASONIC, SHARP & CANON

I had applied for a prepaid mobile connection from Airtel mobile service under pre paid category after fullilling the required formalities and depositing the requisit fee on[protected], vis.-a-vis. to Mobile No. [protected]. My connection was activated on the same day but it was without the in comming call facility. From that day onwards I had made numbers of complaints but so far I couldn't get the in coming call facility activated by the service provider. Therefore you are requested to get my so called disabled service restored.

Thanking you,

Sincerely,
M.P.Singh.

im a Airtel user of past 5 years its services best than other networks. . . but last 1 month im facing lots of difficulty i Cant able to connect to customer care no 121 . . my ivr is blocked i complaint many times there is no proper responce. . ur agents r not having helping tendency to customers . i need my ivr get released very soon . . otherwise i ll make this issue to consumer court . . .
MY prepaid no is [protected]

i applied for a new airtel prepaid sim of airtel on 17october,2009 against payment of Rs. 100 through one Malik Misba Dish Net Darhal Malkan,district Rajouri, State Jammu and Kashmir,pin code 185135.the mobile No. likely to be issued is [protected] but till now the sim has not been delivered .and when i enquired about the matter he refused to take the resp n hold company responsible for this delay.hoping for an early redressal
Mohd Razwan Malik
s/o MOHD AZAM MALIK
R/O NEAR BUS STAND DARHAL MALKAN,DISTRICT RAJOURI
STATE JAMMU & KASHMIR-185135
MOBILE NO.[protected]

I am facing so many problems to connect with customer care I sent couple of mails to regarding this issue but they are not resolved this is issue how can I recharge and adding new packeges and cancel packages they are not responeded
Airtel Digital tv is waste customer care don't buy Airtel digital tv



Regards,

Sreenivasulu Amilineni

Sir, I am using airtel prepaid ( [protected]).I was using GPRS from last two years.I recharged with Rs.98 on 16.08.2009 for GPRS services.After recharge I could not use GPRS. I complained to customer care for about 12 times in a month. My sim ditributor also complained several times.Every time they provided a number (12118) and GPRS settings.12118 was not not a valid number.After one month it lapsed. Then I requested to transfer that amount in my main account. They replied that it is not possible. Pl. advise what to do now?
Regards
R.K.Mishra

dear sir
my bill payment is done by cash kandivali branch ( september monts) but bill not update and adding also let fine 50 Rs. & romming time airtel persone calling bill relleted information . so also adding 15 Rs. my airtel no.[protected]

regarding
singh ranjit
mahindra & mahindra
kandivali mumbai
ph no .[protected]

sir,
My mobile No [protected] [ Chennai ]. On[protected] I received one message after completing the call that " top up with RC155 and get Rs 155 full talk time ". According to that message immmediately I rushed to local dealer and recharged the same. After recharching I got one message that " Recharge successful on[protected] at 12:51 pm.Talktime Rs 138.53. MRP Rs155.00. Trans ID[protected]. Enjoy 1 sec pulse with RC64.Rech today! "
Instead of full talktime I got Rs 138.53 only. Regarding this I contacted 121 customer care and he replied that they given wrong message. So that they could not credit full talktime to my account.
And also he shouted that go and complaint anywhere. I got loss of Rs 16.47 [ nearly I lost 82 calls because of 20 paise per one call ] and also I am suffering from mental agony.

sir I request you to kindly do justice regarding this and also help me in preventing this type of fraud messages in future.

thanking you sir .

yours sincerely

Sathya Srinivas D

[ [protected] ]

Hello,

I am a prepaid customer from Hyderabad, Andhra Pradesh with mobile no. [protected]

I have been on roaming in UP (west) & NCR since mid-August. I ran out of balance. And received a message from Airtel saying..

"Dear Customer, Incase you do not have enough balance while on roaming,Recharge with RC 222 & get Talktime of Rs.199.27.Standard roaming call charge applicable."

I have got this message very frequently while I have been on roaming. Now I went and got the recharge RC 222 done, but I received only Rs. 2.22 in my main account on 22-Oct-2009. (TransID[protected]. Thus I was not able to make or receive any calls for 2 days.

So, I went to the nearest relationship center and they flat out refused to help me saying this is not a local no. & that I need to contact Airtel Hyderabad and gave me this number [protected] . I was also told that I will have to make STD calls on my expense to get a resolution.

Airtel is a national company and you should be able to help in such cases. The current circle where I am roaming should be able to help roaming customers from other circles.

Anyway, so I started making calls to this number. And I say calls because I have been making calls to [protected] almost 4-5 times daily to get a resolution.

Around 80% times, the call does not connect saying number ([protected]) does not exist. And I used my mother's Airtel phone to call this number.

When the call got connected, I was told I have received Rs.222 in special/dedicated account # 8. I did not want that. I wanted Rs. 199.27 in my main account as per the message sent to me by you.

Anyway I checked & there were Rs.222 credited in the account # 8, but how do I use this account. The executive told me you must have some balance in your main account to be able to use this account # 8. So, I was told to get a recharge of Rs. 55 which gives me around Rs. 46 in my main account.

Now I made some calls and noticed that it is my main account and not the account # 8 that is being charged. So tried to call the Hyderabad customer care number again. When I got through, I was told I can't use this account # 8 while I am on roaming. I have to be in my home circle to be able to use that special/dedicated account # 8. So why did that message indicate to get RC 222 while on roaming?

Plus, what's even better is this account # 8 expires within 4 weeks. So it will expire on 20-Nov-2009. I am not going back to Hyderabad before that. So, in effect I have been cheated out of Rs.222 in the first place and then on the numerous STD calls that I made to your useless Hyderabad customer care number. Now the customer care executives aren't available there anymore. Instead I am asked by the system to send 'Airtel' to 121 and then a generic reply comes, which doesn't improve things anyway.

Yesterday my mother remarked that I have wasted more than the actual amount on this stupid effort to get it resolved. And she is correct. This has cost me around Rs. 500 already.

I am very dis-pleased and urge you to resolve this problem as soon as possible. Either
(a) I should get the Rs.199.27 in my main account and you can take this Rs.222 from account # 8 back which I am not able to use anyway, or
(b) I should be told how to use the account # 8 while roaming. But this should be soon so I can use this account # 8 before it is about to expire.

Please note that my family have been Airtel customers since a long time and you risk losing all o[censored]s to your rivals.

--
Yours truly,
Shishir Chandrol

Dear Sir/ Madam,
I, Mr.Himanshu Vora, have a postpaid connection with Airtel past 3 years, I suppose.
My mobile number is [protected].I have made my payment of Rs.1129.13 for September 2009 by cheque ( Bank: Bassein Catholic Co.op Bank Ltd., Cheque no: 770233, Dated: 16th oct 2009, Cheque passed on: 23rd oct 2009 ). But this updatation is not done in my account. I called up customer care to know why is this so. The complaint number then provided by customer support officer is 29001291. As per the officer, I have submitted the photocopy of passbook mentioning the bill amount deducted from that account. But still there is no response from their end.This is the first issue.

I have placed a request for Bill plan change in September, so that my Bill plan gets changed in October 2009. At present, I have LX 350 plan. I was willing to go for Privilege 299 plan. But due to some problem at your end ( some technical issue ), the bill plan did not change. I called up to know the status in October 2009 they tell me now it cannot be changed since your cycle has started. I understood it and placed the request again.Now before 3rd November 2009, I confirm again that is the request still there, they inform me that it is still there.On 4th Novenber 2009, I call them to ask that Is the plan changed? They tell me,No it is not. It is their mistake.They will get it done.The customer care officer issues a complaint and the same complaint number is[protected].Then I get a call from Airtel ( Number is -[protected] ). And to my surprise, I come to know that THIS PLAN IS NO LONGER VALID. YOU CANNOT GO FOR THIS PLAN. Then the officer tells me you have a payment due of some amount Rs.4000/- so you cannot change your plan which is related to the first issue.

This is really very tiring and very much UNPROFESSIONAL from your side.I need the plan to be changed this month itself and also the payment updated in 1 day itself. ( Today is 4th November 2009 ). I have also logded a Complaint with Indian Customer Complaint forum.Please look into the matter seriously or I will have to take some more severe action which I am not willing to. Alternate contact number- [protected],[protected]

--
HIMANSHU VORA
[protected]

Hi,

I am bearing with Airtel Post paid number [protected] with Chennai Circle. Plan is 249 rupees with HCL Corporate account CUG Plan.

In my October month bill statement, i have found Rs.843.98 as One time charges. I called customer care regarding this amount and what is the meaning of one time charges but cutomer service executives are not clarifying my questions and i am not getting detailed statement.

When i was taking nthe connection, i was told that there will not be any hidden charges, but i am considering this as hidden charges.

I called customer care many times. the answer from them is either system is down to clarify my answer and will get back to you after 48 hours.

I am not at all satidfied with airtel service, i need proper justification and resolution from airtel.

sugender