Airtel Complaints & Reviews

Hello,
I am using AIRTEL post paid connection for the past 5 years. I have changed my bill plan 3 months before to the corporate plan (CUG 199 Special churn plan). And I have not been given all the discounts as per the plan and instead of that my bill plan is changed it to a different plan. I have contacted the authorities for the clarification and there is no response. Due to this I am not able to pay my bill and my bill amount has been getting accumulated and I have receiving frequent SMS to pay my bill or my outgoing calls will be barred. So I am taking this matter to you. I request you to help me to solve the case.

Regards,
Sasi

Dear Sir,

I wish to bring your notice that Sep09 post bill I have not received kindly send me above said mail id and it is very urgent. and do the needful to me .


with Regards,
Mahendra R

kind attention Please on my complain for above subject.
my mo no. [protected]
I here with request for un suscribtion from Yahoo zone as soon as posible.

Regards
G N menat

I have booked a movie named "Morning Walk" through http://airtel.in/digitaltv on 3rd Oct, 2009. The booking ID is 5616343.
Web confirmation said within 10 min, the movie will start in TV at channel 180. But it didn't. So, I called Airtel customer service, and they said that I should book it through phone as web booking have some problem. And they gave me a complaint number 1159401. But after two days also they didn't give the movie. But a technical guy called me and after listening to my problem he said that its not his job and customer care guys must have done something wrong and sent the mail to him.

On 5th Oct, 2009, I have called customer care again and similarly without giving any solution they again gave me another complaint number 1171064. On 7th Oct, they sent me a SMS saying the 1171064 numbered problem has been resolved. But no movie on my TV.

Then I almost forget about the situation, but again on 12th Oct, 2009 I planned to book another movie "What is your rashi" through phone call. So, I called customer care, a person called Jitendra attained me and confirmed the booking with ID 6295417 for 13th Oct. They said the show time will be 3pm, 6pm and 9pm. At the same time I asked about the earlier problem, and they said the complain has some error and put a new complain with number 1213330.

On 13th Oct, they again didn't give any movie. I called them again and a person called Shankar attained me and asked me to switch on the TV for 45 min, and movie will be shown. I did so with no result.

For both the movie they have deducted the money Rs. 25 for "Morning Walk" and Rs. 75 for "What's your rashi". They haven't returned the money nor they have shown the movie.

Overall, I would like to say, the customer guys will try to put some excuses every time and make us hold the line for a long till we disconnect the call with irritation. They will promise all the time with no such effective solution. And each time without resolving the earlier complain, they will give some other complaint number.

Airtel is loosing its goodwill this way. If they are not able to provide quality of service then they should at least stopped promising about the service.

Dear Sir,

My number is [protected] . I have been using your service since 3.5 years. Now i am facing problem
from your sevice airtel radio. i am unable to using customer care . it is not working correctly from my number. yesterday back i lost amount of 40 Rs.(30+10 ) now i am afraid to recharge amount in my number. so please de-activate airtel service and refund my lost amount.

Once again i request you please send message what action your taken.


Thanks and Regards
J.S.Vishnu Varathan([protected])

Dear Sir,
i am Air-tel prepaid Sim holder getting the call rates @ Rs.2/minutes for local & Rs.1.50 for STD. even though recharged for Rs.77 on dated: 30/09/2009. as you stated activate with 36 hrs even after 300 hrs the offer still not activated. i have given several complaint its no use please refer the complaint no.[protected] DT:02/10/2009, [protected] DT:09/10/2009, [protected] Dt:09/10/2009, [protected] Dt:13/10/2009 & [protected] Dt:13/10/2009. the Air-tel customer care person assured the problem as solved for confirmation i have easy recharged for Rs.50 still it as not activated, i am very much fed up with your poor service
with regards
S. Venkatesh

"PLEASE SMS" - This is the message I received on 11-10-09 from an unknown number[protected]. So i replied WHO R U? Then came the reply from that number ' I am anamika'. Also came Last Sms cost 2.00 rs. And then came another message from 54321(airtel network number), that i have not subscribed to Airtel Friends Chat, so currently i have been charged Rs.2.00/sms. So subscribed to Airtel Friends Chat and chat with Rs.1.00/sms.
Now i realised that this is a trick from MONEY SUCKERS, Oh Sorry, BLOOD SUCKERS- AIRTEL.
Though the amount may be 2.00rs, but when i think that i was cheated, i am getting hypertension. As i was from a low class family, we use mobile only if needed, and not for timepass.
So now can i reply to a friend who is expecting my help and messaging to me 'please sms or something else' from an unknown number without talktime balance. What i forgot to do is to contact the customer care suddenly and get them 'LEFT AND RIGHT' with knowing that is no use.
Now i have decided to change my network and HIT THAT AIRTEL SIM WITH HAMMER.
ANY ONE READING THIS BEWARE OF THIS THIEVES.
My e-mail id - [protected]@gmail.com.

Hello Sir,
I am Nikhil Sharma , using Airtel Mobile number [protected] from last January. I did a call on no 543214 that is astrology tollfree number of airtel on date[protected] at 11:02 A.M.. I didn't press any button and cut the call. After that in the evening i received a message saying u r subscribed to astrology service of airtel. How can this is possible when i didn't press any button. And 20 rs was diducted from my account. When i make a complain in customer care section they clarify that u had press some key button ...... But i damm shure that i didn't press any......

So i request you to take some action and return my deducated amount asap.



Thanks & Regards
Nikhil Sharma
[protected]

Dear Sirs,

Through this letter I wish to communicate you that my airtel prepaid No. [protected] is wrongly put in non-operation mode.

I have tried for an easy recharge of Rs. 200/- on 5th Oct,09 but the validity period 30 days was not transferred. Accordingly I had registered my complaint at Airtel Customer Support Centre and I was given an assurance that my query will get resolved in 24 hrs. But nothing happened and once again I had registered my query many times and each time I got an assurance that the same will get resolved in 24 hrs.

On 7th Oct, 09, the validity period of my number got expired and till date it is non-operation mode. On 9th Oct, 09 I have sent a detailed mail to Customer Support Centre and once again I got a reply from Ms Carol Voidhiva, Cutomer Care Executive, that my query will get resolved by 12th Oct, 09. But once again the assurance went in vain.

Again, I had sent a mail on 12th Oct, 09 with a threat that if Airtel people continue to harass me then I would go to Hon’able Consumer Court but once again they seemed to be not interested to resolve my query but to defer it for another 24 hrs / 48hrs etc. etc.

Sir, on 12th Oct, 09, I spoke to Ms. Poonam, the Appellate Officer of Airtel at [protected] and again I spoke to Ms. Poonam on 13th Oct, 09.

Sir, can I say;

(1) Airtel is deceiving the customers.
(2) Airtel do not follow the customers’ values in practice and whatever words they say is just a theory.
(3) Airtel means Air + tel = Telephone in air, don’t know the ground realitiy.
(4) What ever Airtel commits goes in Air and is invisible.


From the deceived customer of Airtel
Ish Kumar Dandona

I hold airtel mobile number [protected]. On 22 Sep 09 I received a miss call at about 1045 hr. i called back on the number where i was told that it was inderjeet who was calling from delhi airtel call centre and told that you have been won Rs10,00,000/- and just check and confirm that the number on your sim card is xxxxx. He told that its a toll free number and you call after checking the number. I checked the number and found it to be the same. i called back and informed the person, who inturn took additional information for confirmation in terms of my address and voting ID etc. Afterward he said that you will have to purchase platinum cards of airtel dish TV to get this money. on this i refused to take the money assuming it to be a company selling gimmiks.

when I received my mobile bill , i was shocked to see that the call was from pakistan and i was charged Rs 240/- for the call. I contacted the airtel office at Manimajra chandigarh, where i was told by the relationship manager that some time back the information was hacked from the computers and that is how the information has gone to pakistan. I called up customer care at mohali head office where Madam harpreet said on 10 Oct that they cannot do anything as you have made the calls.

I need following clarifications

(a) How the information of my my mobile no, my sim no and my details were with a person in pakistan? Is it not the company's fault that the info has been leaked at their end?

(b) Is it not your responsibility to inform the consumer about loss of such information?

(c) what happens if the hackers use the little info hacked from u to acquire bigger info like in my case and use it against the country to make fake ID cards!

(d) who pays the bill for fault of yours?


I need urgent reply to my case as i intend to report the case to media and police. Also i would like that the billed amount of rupees 240/- be adjusted or i would refer the matter to consumer court.

Please find the problem list which we are facing from mid of Sep’09 as below:
1. When we connect airtel usb, after getting connected. When we try to connect WINDOWS LIVE MESSENGER, it gets connected within 2-5 mins., but as soon as its get logged in , within 1 min. It gets disconnected.
2. Further with reference to above matter, when some browser is open or under process, when we try to connect any messenger , it is not getting connected. And we gets error for connection problem.
3. The transfer rate is very slow around 1-2kb/s. In edge connection which is less than gsm-grps connection.
4. Using Microsoft outlook for sync. Of mails, if we get mail with attachment of 5 mb or more, it takes time for near by 20mins.
5. Using Microsoft outlook for sync. Of mails, if we get mails of total size of 10MB or more, the sync. Will start at good speed and after downloading half of the mails i.e. 8-10 MB, it gets refresh and again starst synchronising from the zero level.

Airtel is using an integrated software to repeat same mobile number automaticaly in an interval to rise the phone bills. If you check your calls then you will realise those calls are not made. One day I had noticed this and checked all my previous bills realising that they had been doing this trick for a long time. The authorities hesitated to pay back the excess collected.

Post paid sim has not been activated after payment
Hi,
Just pasted the mail which I have sent to airtel and do not get any reply form them. The mail contains the problem which I am facing..


Hi,

Brief about problem:
I took a postpaid connection data card from your DSA "KARSHNI SOLUTIONS' and the new sim with the sim no[protected]) on 08/10/2009 by paying advanced rental of rs 3500- paid by cash to "KARSHNI SOLUTIONS" receipt no- 2199 but as if not the sim has not ACTIVATED. Don't know where is DSA exist on earth.


Airtel company don't maintain his DSA details through which the company is doing business and the company is not aware that what the DSAs are doing with their customer.

Its my assumption that If the DSA is fake then how he got the new sim as well as the customer registration form for post paid connection as well as receipt book also with the name of Airtel. I want to know the answer if the DSA is fake and collecting money on behalf of AIRTEL.
If Airtel customer care not takeing this issues seriously. I am going to file SUIT against AIRTEL

i am requesting you India Goverment pls take the nesscarry action against this,


Thanks & Warm regards
Rajesh Kotriwar

My name is Nikhil Choudhary and my airtel landline number is 42106415. I made a request to reactivate my broadband connection on 1st Oct 09 and i was told that it will take 4 working days. When i called after 4 days to get the updated satus i was told that it willactivate by 10th Oct 9.36 am. On 10th Oct i called after 9:30 and i was told by Mr Anil who issupervior that it will be activate by 5:30 Now Mr Umakant is telling me that it will take 7 more working days. In last 1 week i spoke to 7-8(Karan , Ashwini, Jyoti , Moorthy , Umakant etc...) of customer care dept and each one in coming with different stories.
Airtel seriously don't care about his customers and i am a big proof of dat.

Dear
this is satish my post paid no. [protected], i have submitted all the required documents and verification was done at my billing address, i got the introductory letter from the Airtel, and i paid my first bill with in due date. Now they deactivated the services due to the non verification of the office address. No body responds at the Airtel out let, I called the customer care executive, he said it will take 4 hours to activate. When that 4 hours comes no body knows.
if some one can help please resolve this issue

regards

Dear Sir,
am working in UAE as a legal adviser. i have so many clients. i don't know, who is sending massage and missed calls from India. When I try to call, didn't pick the phone. After 11.00 (IST) O clock its always switched off this number. So Please send me the Details of following number. +[protected]. my email ID is [protected]@yahoo.com. If didn't get the details of this person, wats the next set for getting this details?
Regard's

Savithri S Nair (BA,MA+MA, LLB)

In continuation of the posts of 4/10 and 6/10, the problem of not being able to contact customer care still lies unresolved. They have not cared to resolve the problem and have closed the case without resolving the problem nor have they written any mail since long.
Now elevating the case to Gujarat nodal officer.Copy of mail written to them is as follows:
Dear Sir,
With regret to tell that have complained since two weeks that unable
to contact 121/12118 while in roaming. Getting error`service not available due to technical error.` Have given alternate contact numbers
but no one has cared to resolve the problem. Only doing formality-time pass.The cases are closed without any resolution provided. Moreover the executives are harassing the customer by writing non-sensensical things and asking same info again and again
which has been provided umpteen number of times.
For your info, this our communication is before the public(in public forum) so that all can see the attittude of airtel executives.
PLEASE RESOLVE THE PROBLEM AS SOON AS POSSIBLE.

Thanking you,

Kashyap

Dear Sir/Maam - This w.r.t my transaction for Airtel Prepaid Recharge of Rs.500 that I submitted on
8th October, till now the recharge has not been done. Below are the transaction details from the bank statement. Requesting a fast response.

********************************************************************************...⇄
Biller Details

PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Consumer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 500.00
Date of Payment 08/10/2009
Debit Account[protected]
Payment Status Success
Payment Remarks 0105

Dear Sir/madam , my name is Dr. Ashwani Nayyar and mob no. is [protected].Almost 6 months back , I have submitted an application for ECS for my bills at Can and Able communications,,jyoti chowk , jalandhar.I have submitted triplicate copies of the application form duly signed and stamped by bank.I was asked that these will be sent to head office and it will be done.After - months , when I enquired from your no. they told me that there was no request for same. OK.Last month,may be around 6th Sept, I again submitted the triplicate forms signed and stamped by bank,but this request is again not fulfilled.When asked from Can and Able , they replied that the application has been sent but on enquiring from , I was told that there is no request.Now my complaint is that where has my forms and request gone?Have they not been submitted by Can and Able or again they have been misplaced by someone?I am not writing the name of the company person to whom I have submitted but if required I can give It to you.I hope someone will take notice of this and do the needful.Thanks.

MERA CUSTOMER ID [protected] HE OUR MENE AIRTEL DIGITAL TV KHARIDE KARIB 7 MAHINE HO GAYE HE. AOUR MERA PROBLEM PICHLE 5 MAHINO SE HE.MENE KAHIBAR CUSTOMER CARE PE MERI COMPLAIN LIKHAI HE COMPLAIN (NO[protected] NO[protected] NO[protected] NO[protected] BALKI MERESE YE HARBAR VADAKARTE HE KI 24 HOURS ME APKI CAMPLEN THIK HOJAYEGI MAGAR HOTA KUCH NAHI HE.AOUR YE KAHA JATAHE KI AAP APNE DISTRIBUTOR SE SAMPARK KARE AUR MENE "KETAN ENTERPRIS" JAMNAGAR GUJRAT SE KHARIDATH MAGR VO BHI CUSTOMER CARE SE BAT KARNE KA BOLTE HE ABME PURITARAH SE THAK GAYAHU KRUPYA MERI YE POBLEM THIK KARVAIYE MERA MO.[protected] ME MERI OFFICE AUR MERE BEDROOM ME CABLE ATAKE DIGITAL TV LAGANA CAHTATHA MAGAR MUJE BAHUT KHARAB ANUBAHV HUVA HE