Airtel Complaints & Reviews

In continuation of the posts of 4/10 and 6/10, the problem of not being able to contact customer care still lies unresolved. They have not cared to resolve the problem and have closed the case without resolving the problem nor have they written any mail since long.
Now elevating the case to Gujarat nodal officer.Copy of mail written to them is as follows:
Dear Sir,
With regret to tell that have complained since two weeks that unable
to contact 121/12118 while in roaming. Getting error`service not available due to technical error.` Have given alternate contact numbers
but no one has cared to resolve the problem. Only doing formality-time pass.The cases are closed without any resolution provided. Moreover the executives are harassing the customer by writing non-sensensical things and asking same info again and again
which has been provided umpteen number of times.
For your info, this our communication is before the public(in public forum) so that all can see the attittude of airtel executives.
PLEASE RESOLVE THE PROBLEM AS SOON AS POSSIBLE.

Thanking you,

Kashyap

Dear Sir/Maam - This w.r.t my transaction for Airtel Prepaid Recharge of Rs.500 that I submitted on
8th October, till now the recharge has not been done. Below are the transaction details from the bank statement. Requesting a fast response.

********************************************************************************...⇄
Biller Details

PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Consumer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 500.00
Date of Payment 08/10/2009
Debit Account[protected]
Payment Status Success
Payment Remarks 0105

Dear Sir/madam , my name is Dr. Ashwani Nayyar and mob no. is [protected].Almost 6 months back , I have submitted an application for ECS for my bills at Can and Able communications,,jyoti chowk , jalandhar.I have submitted triplicate copies of the application form duly signed and stamped by bank.I was asked that these will be sent to head office and it will be done.After - months , when I enquired from your no. they told me that there was no request for same. OK.Last month,may be around 6th Sept, I again submitted the triplicate forms signed and stamped by bank,but this request is again not fulfilled.When asked from Can and Able , they replied that the application has been sent but on enquiring from , I was told that there is no request.Now my complaint is that where has my forms and request gone?Have they not been submitted by Can and Able or again they have been misplaced by someone?I am not writing the name of the company person to whom I have submitted but if required I can give It to you.I hope someone will take notice of this and do the needful.Thanks.

MERA CUSTOMER ID [protected] HE OUR MENE AIRTEL DIGITAL TV KHARIDE KARIB 7 MAHINE HO GAYE HE. AOUR MERA PROBLEM PICHLE 5 MAHINO SE HE.MENE KAHIBAR CUSTOMER CARE PE MERI COMPLAIN LIKHAI HE COMPLAIN (NO[protected] NO[protected] NO[protected] NO[protected] BALKI MERESE YE HARBAR VADAKARTE HE KI 24 HOURS ME APKI CAMPLEN THIK HOJAYEGI MAGAR HOTA KUCH NAHI HE.AOUR YE KAHA JATAHE KI AAP APNE DISTRIBUTOR SE SAMPARK KARE AUR MENE "KETAN ENTERPRIS" JAMNAGAR GUJRAT SE KHARIDATH MAGR VO BHI CUSTOMER CARE SE BAT KARNE KA BOLTE HE ABME PURITARAH SE THAK GAYAHU KRUPYA MERI YE POBLEM THIK KARVAIYE MERA MO.[protected] ME MERI OFFICE AUR MERE BEDROOM ME CABLE ATAKE DIGITAL TV LAGANA CAHTATHA MAGAR MUJE BAHUT KHARAB ANUBAHV HUVA HE

I received the following SMS on 2:16 AM on 10th October 20009,

"You have received a MMS but it cannot delivered on your phone. Retrieve the MMS at http://125.21.241.88/mms. Use your number to login with password ouwoccav."

On going to above mentioned site a page opened up having a Airtel logo and written there was Airtel Multimedia store.

For my convenience I Google up for any Airtel so called multimedia store and didn't find any. Also the mentioned in the SMS does not carry any proper certificates and has expired on some date of 2008.

I would like to share my experiences which I had after applying for Airtel Broadband.

I urgently needed broad band connection as I was supposed to work from home for a month. I requested for Airtel connection on 28th of August by calling the Customer Care. Initially I got a response that currently there is no connectivity in my area, so I started looking for other service providers.
On 2nd September I got a call from one of the Airtel Representative, saying that within a week they can provide me with connection, earlier connectivity issue has been resolved.
Next day he came to collect the required documents & collected a cheque of Rs 4000. (SEF No. TBLR 0023703).
Then onwards the problem started.
A week passed; still I didn't got any response from Airtel though the Cheque of Rs 4000 was already encashed.
I called Customer Care; they told there are some connectivity issues due to which it has been delayed. It will take another few days.
I waited for another week and contacted the customer care again, now they told you may not get the connection and we will refund you back your money in few days.
I also tried contacting the executive who came to my house and he told due to technical issues we won’t be able to give you the connection, it will take some time to refund back your money.

After calling Airtel for more than 10 times, finally I got my money back in the 1st week of October.
Then on discussing this issue with my friends I got the big picture. As the quarter end (Jul-Sept quarter) was nearing, so as to make their quarterly results look better they applied this tactics of holding the money & customer till the quarter ends.

There would be many other people who might have had similar experiences with Airtel.
On part of customer he feels cheated at the end; he has lost time and effort without getting anything in return. His money, his name has been mis-used by a company to boost of its financial results.
In the whole process I have contacted Airtel Customer care/Representatives more than 40 times.
Logged many complaints but no one was bothered about the real issue. Every time the response was we will refund your money in few days.

In first place my cheque should not have been encashed if they were not in postion to give the connection. Secondly if Airtel doesn't have connectivity in a particular area then, connectivity wont reach that area on its own unless and until they have a plan for expansion in place .

So please beware of such tactics.......(I have plans to go further in logging complaints against them)

I am sure they will have nice quarterly results again this time :)

please unsubcribe my airtel wap hatt//gclub.in . my mobile no. is [protected] ok thanks

Despite my various message, self requested you to deactivate my yahoo zone subscription,
but nothing is happened and continuesly they are charging g Rs.10/- every 7 days, Hence
again i am sending my complaints not to deduct any amount further. If they not bother about
this complaints this company have to meet the consequences. This is the last intimation for this.
FYI: My Mobile No. is [protected] - post paid scheme under my comany name.

Respected Sir/Mam

I used Airtel postpaid connection atleast for > 3 months. I paid one year advance rental for my mobile no. [protected]. But due to some cause(customer care & courier response) I did't feel comfortable with Airtel. It effected my study also. I requested to Airtel officers for discontinue my connection. I am not using this no since last 8 months. But till today I didn't get any confirmation from Airtel.

Service request ref. 20060250

Where should I approach for no dues ?

BP Pandey
MA, MBA

hello sir, my name is Evan Emmanuel, my phone number is [protected](rajasthan number). i'm not able to make any std calls from my number. the incoming calls are active. i've called the customer care twice but they are not able to deal with the problem. the problem started on 9th oct 2009 at 9 pm. kindly give me a solution for the above mentioned problem.
yours sincerely,
Evan Emmanuel

DearSir, I Purchased AIRTEL DIGITAL TV.My STB NO:[protected];VC NO:[protected]. I dont Get My Customer ID.When I surch My Account,It Displays 'NO DATA'.So I Con't Recharge Any Offers.I Hope U'll Give Me Sudden Repply. YOUR'SFAITHFULLY, Sunil Kumar

Its Me Ajeet Singh. I have been using airtel Broadband connection since last year My tel ph. no is -[protected],

I have been using the airtel 999 Combo plan with 6GB of free DSL usage with 2Mbps speed for past one year or so. My average bill amount always has been in the range of INR[protected].

The bill generated for last month however is exorbitantly high, the amount is INR 11835. Airtel has recorded very high DSL usage for last billing cycle and the DSL usage split up which has been shown in the bill is highly impossible.

I had raised a complaint regarding this around last week (compplaint number:24892722, executive name: amrita). I was told that I would be contacted by 08th. of October by the customer executive, but noone has bothered to call me back about my query yet.

I did not activate any type of cricket subscription pack still it activated automatically all the time, and it charges of Rs. 1. I want to deactivate the service foreover. The sms I got from the number 64611001; as "you've been renewed for (cricket sub pack, subscription) subscription service on Airtel WAP. You've been charged Rs. 1.http://gclub.in"
Plese deactivate this service forever, I don't want to continue it.
My cell no. is = [protected]

Hi,

We requested for broad band connection. A guy came at our door took the documents, PAN card photo copy, house rental agreement and took Rs.1000/- He assured to get connection by 4-7 working days. He collected it 4 weeks back. After a week we didn't hear anything, then we tried to call (his AirTel number [protected]) him but his number was disconnected and AirTel customer care doesn't have any information about this.
We often called customer care but didn't get any response.

Please anyone suggest me how to get either connection or my money back.

Thanks,
Deepak E.

I bought airtel plan-799 broadband connection at jun'09 chennai location (its a 256kbps, unlimited plan). I look into the usage of bandwidth for couple of months, it not exceeds 8Gb. So, i plan to move to Plan -749 (its a 256kbps in day and 1mbps in night, bandwidth limited by 8Gb/month). I had it, but my broadband usage goes beyond the limit. Again, i plan to go back to my previous plan. for that i request in customer care. But they reply back to me as, the plan is not available now. We have the same 256kbps unlimited as Plan-899 (ie. rs. 899/month). but, initially the customer care guys said, any time you may come back to previous plan. but, its not there. they said you may switch to plan-899 only, its Rs.100 more for me. They act as monopoly in market.

I had an Airtel post-paid mobile connection in Bangalore. Since I moved of Bangalore, I decided to terminate my connection. This includes de-activating my number and cancelling the authorised direct debit from Citibank credit card. I got on line with a customer service agent and cancelled the connection. I was told that everything will be settled correctly.

I believed that they will be doing their job sincerely since I did not have any unpleasant experiences with Airtel before. But then, four months later, when I happened to go through my credit card statement, I realised that they had been debiting money from it in the order of INR 1500.00 every month. I immediately called up the customer care regarding this and told them the situation. They took time and told me that they neither had any information on when my number was cancelled nor any information about my number in their database. Every customer service agent I spoke to gave the same response. So I escalated the issue to a Lead, and then a Manager. Since none of them were to offer me an explanation, they once again escalated it to Nodal Officers (Divyashree Towers, Bannerghatta Road, Bangalore). These nodal officers are supposed to resolve issues much faster than their counter teams. They said they will look into it and get back to me in a week. In the mean time, I called up Citibank to terminate all direct debits on my credit card in a hope that no further direct debit will be made. But to my disappointment, the Citibank customer service told me that they have no such options to cancel direct debits and it is up to Airtel to cancel it. At this point I should say that Citibank is a useless bank that offers to no protection to its customers against such misuse of the cards.

After a week, I decided to call up the nodal officers in Bangalore and they still hadn't done anything about it. After this call, I called them every three days to know of the progress. I was so frustrated by what they were doing to their customers. This went on for about 3 more months. By this time, I almost lost INR 8000 on my credit card. At one point, they started terminating my calls, the moment they realised they were speaking to me. Now, I am planning to sue Airtel for fraudulent use of my credit card and Citibank for not offering any sort of protection to its customers despite bringing it their attention.

Please avoid using Airtel if you do not want to be cheated like this. It is high time you start taking a look at your credit card bills.

Vivek
[protected]@yahoo.co.uk

inspite of my complaints launched in airtel customer care online no response is received from their end and no cce is picking up the calls.every time useless options are being told and the line is disconnected when i select the option of talking to a cce. i am fed up of their responses.

This Is Shanmuganathan.S From Coimbatore.Last two years i am using airtel prepaid (+91 [protected]).last month i lost my sim.I ask them for a new sim in airtel head office coimbatore.They not yet replace my sim still now.Wost customer service in coimbatore even they are not responding me.currently i am using IDEA MOBILE [protected].

I have bought this phone in Airtel Lobby Hyderabad Model is Blackberry 8900 in June 2009. In the month of July one fine morning key pad of the handset stopped working and I had taken it to Airtel the problem was rectified and given back to me after 12 days. Now again in October I have the same problem with the handset and I am now transferred to Visakhapatnam.

I have visited Lobby Vizag and they are not willing to listen to me and say if the handset is purchased in their showroom then they are responsible and I need to approach Hyderabad. Looks ridicules to me afterall I have purchased the handset from AIRTEL and its still under warranty.

I am still a gold customer of IDEA and taken a Airtel connection just for their blackberry services ( IDEA was not giving the same when I took Airtel connection ).

A prompt response will be greatly appreciated. Hope AIRTEL responds.

My address is -

Srikant Palakurthi,
C-108, KSR Green Valley,
Madhavdhara, Substation Road,
Visakhapatnam 530018.

Mobile No : +91-[protected].

Dear Sirs

I need to deactivate the cricket score message which is received in my mobile [protected] and also it deducts amount for the activity. So please do the needful at the earliest.