Airtel Complaints & Reviews

HI,

I AM POONAM, WORKING FOR SHIPPING COMPANY, JOB TIMING IS 09.00AM TO 7.30PM.

I AM USING AIRTEL PREPAID SERVICE. ON SATURDAY DATED 29 AUG. 2009 I WENT TO AIRTEL GALLERY AT MAHIM FOR ISD CALL FACILITY SERVICE BUT DID'NT FIND ANY GOOD TARIFF FOR ISD CALLS. THE PERSON WHOME I WAS TALKING TO HIM. HE SHOWED ME 5 SPECIAL OFFICER WHICH IS COMES IN POST PAID SERVICE. HE SAID THAT IS VERY GOOD PLAN AND MINIMUM RENT PLAN FOR EVERY MONTH AS I AM CUSTOMER AND CUSTOMER ALWAYS SEES HIS/HER PROFIT TO SAVE THIER MONEY. I TOOK THAT PLAN ( SPECIAL 5 PREPAID TO POSTPAID) AND THAT PERSON TOLD ME IT WILL ACTIVATE WITH IN A DAY. THE MESSAGE WILL COME ON YOUR CELL PHONE THAT INSERT SIM. FROM MONDAY I AM STILL WAITING FOR THE MSG. BUT I HAVEN'T RECEIVED ANYTHING HENCE I CALLED CUSTOMER CARE NO.121 THE COUSTOMER CARE PERSON TOLD ME THAT GO TO MAHIM BRANCH AND ACTIVATE YOUR POSTPAID SERVICE YOURSELF.

I AM NOT SITTING IDEAL AT HOME TO GO ANY TIME AT AIRTEL GALLERY. AS MENTION ABOVE I AM WORKING FOR SHIPPING COMPANY MORNING 9.00 TO 7.30 EVENING BY THE TIME AIRTEL GALLERY WILL CLOSE. I ASKED HIM GIVE ME MAHIM BRANCH CONTACT NO. HE REFUSE TO GIVE ME NO. AND HE SPOKE VERY ARROGANTLY. I AM AIRTEL CUSTOMER THIS IS THEIR DUTY TO HELP US IF THEY CAN NOT PROVIDE PROPER SERVICE TO AIRTEL CUSTOMER THEN WHY THERE ARE SO MANY BARNCHES WITH ARROGANT STAFF BETTER YOU CLOSED DOWN YOUR AIRTEL COMPANY. YOUR ARE ASKING WORKING PERSON TO GO PERSONALLY AIRTEL GALLERY AND MAKE YOUR SERVICE YOURSELF. THIS IS VERY RIDICULES. THE SERVICE OF AIRTEL COMPANY IS VERY VERY POOR.

I have recharged with RC 46 by which i can call all STD Calls at 75 paise per min. for 30 days on 10/8/2009. But today i.e; on 31/8/2009 when i called a STD Number, i have been charged Rs1.50 p per min. I have talked with Airtel Customer Care, But, he didn't respond properly.

sir,am an airtel prepaid customer,n i want to unsubscribe frenzo service...now am not using the service.every month i ve been charged Rs.20,..
So pls sir tel me via email, how to unsubscribe it.or my no. Is [protected]

Sir,
I have submitted complaint of the disability of my Airtel Fixed Line on 29/08/2009 but still after 3 days there is no action on my compaint and I am suffering a heavy loss due to it. I want you to kindly interfare in the matter and solve my problem as soon as possible. Meanwhile, I asked the Airtel executive about compaining in Indian Consumer Forum, their reply to me was, "It doesnt matters".
My Airtel Fixed line number is[protected].
My Complaint Number regarding the issue is 23700334.

Respected Sir/Mam,

My name is Jigar Madhsudan Thaker. I am having Airtel Prepaid connection on my cousin's name Hardik Patel no [protected]. I got message on 22/08/2009 for 84 rs/- recharge in which i would get benefit of low out going tariff on both airtel & other service provider. It also mentioned that I would be able to enjoy the tariff for 6 months, & i would start getting benefit after 48 hours. I have done recharge after contacting Airtel Customer Care Executive I was informed that I was eligible for the recharge. I have done recharge on the same date. After 48 hrs I contacted Airtel Customer Care regarding I have not received benefit for the recharge. I have not received any satisfactory reply by their side even Executives & their Supervisor didn't had any proper knowledge about the same. I have called almost 10 to 15 times for the problem in last week ie: 24/08/2009 to 29/08/2009. I have also visited Airtel Relationship Center for the same. I have given all the necessary details regarding the recharge & problem I faced. When ever I call customer care the provide only one resolution ie: Sir wait for 48 hours & your problem will be solved. But till date I haven't received benefit for 84 Rs recharge. Still am getting message for 84 rs recharge.

Complain Reference Number Given By Airtel Customer Care:- [protected], [protected], [protected]



Kindly do the needful. Waiting for your reply

Thanking You
Jigar M Thaker

I have old mobile campus plan of Airtel Prepaid and my validity expired on 15th August, to increase the validity i am recharging with Rs.156 in which there is zero talk time and 1 year validity but i am unable to recharge. I have complained several times but there is no response inspite i have talk to senior customer care executive as well, they just say that within 24 hours i will be able to recharge but nothing happens. Infact one customer care executive says that i am complaining first time now what should i do. My no is from Pune Maharashtra and no is [protected] .
If anybody can help please help and give me email address of Airtel .

i have an airtel wireless internet connection. i paid 3500 for the connection+device

according to device manual device will give speed up to 256kbps

but in real it gives 2or3kbps

and the company not ready to take back the device
and the company sell there product for the name of 3G wireless internet and it is clear faurd to me.
plz help me

I am using Airtel card in my gsm mobile. This sim card i, used around 4 and half year (continue). and
i paid high call rate to the company 1Rs./minute where the new customer get a free sim card without and charges and no activation charges moreover also get life time validity and lowest call rate.

I talk to the custome care about this, so they tell me we can not provide any spacial customet scheme to old customer.

I am not saying that the Airtel Company is very bad or they can't gave any scheme but
i am only and only say to that anythig give to the old customer so, they can not change to this company..like me ...
it is better for both.

My name is Sheetu Nijhon and I took the aitrel postpaid no [protected] on 1st Sep 2008 in pune. Since then I was experiencing a lot of network issues and i left complains with coutomet care also. I personally went to the airtle office and complained. They always use to assure me saying that its will be ok in a month but it never happened.

After that around one to one and a half month ago in July 2009 I finally decided to get rid of it. I wanted to disconnect the no so I went to the kalani nagar office of airtel in pune. There some manager Gaurav tried to convince me for 1 hr not to disconnect the no but I was not convinced. I cleared all my pending paments, submitted an application and id proof to disconnect and they told me it will be disconnected in a 2 days.

I forgot about it and thought it was disconnected until a week ago when I recievd a bill. I was very angry and I went to the same kalani nagar office of airtel where they told me to repeate the procedure again. They told me to clear the dews again because they had probably lost my application or dint want to disconnect as it will reflect bad in there accounts. So now i was suppose to pay the bill though i had no sim and i had not used the number since past around 2 months. I refused to pay the bill as i had not used the no and I m not responsible for there carelesness of loosing documents.

Then a person Amit and prayanka in office told me that they will check the call history of my number and if it is 0 then they will process to disconnected. So I sat in office for another 2 hours but the network was so bad that they were not able to check. It was heights of pathetic service. So I left it to then to see and disconnect.

I am wating since 2 months for my no to be disconnected and you claim to do it in 2 days ... havent seen worst service than that. If you read my mail at least now disconnect.

Hi,

Today i recieved a call from Airtel Gurgaon bill region office employee and he started misbehaving with me. He started talking very rudely and very offensively to me. Seems some friend of mine was not paying his airtel bill so Airtel was now calling everyone he had called to tell him to pay up.

I have always been airtel's loyal customer but i think now i need to thing about it.

The person's name was Ashish and he called me from number [protected].

I have sent a mail to airtel's customer care email. Lets see what they have to say apart from saying sorry...


It is truely disappointing and outraging. Please look into it.

I have converted my pre to post as per the company policy on February 2009 to H15CUG 240 plan in Kormangala ARC no1, Bangalore. I received from a reply that i cannot covnvert pre post as per my request, i need to go to any of the general plan and change thru company Airtel contact person. As per this reply the H17CUG199 plan is activated on February 2009.

Then i have contacted my company rep and the plan is changed to corporate plan od H15CUG249 plna on April and the same is activated.

On12June09, the plan is changed to H17CUG199 plan without my notice and they have charged. I have noticed this issue and informed to the Airtel on 7th August 2009 and asked to revert back the money which i paid due to the Airtel mistake on the plan change and struggling to resolve it. I have sent the mail to Ombudsman also but no respones.

I never seen these kind of worst customer service for the corporate people anywhere in


Following mail i sent to Airtel and Ombuds man many time.
Hi,
Are you really understand the issue? I feel you are not able to understand the issue. Please ask some one to help you to understand the issue clearly . This is what i am able to understand from your reply. Carefully read the following three bullet points.
H17 CUG 199 is activated on Februry 2009.
H15CUG249 is activated on April 2009 as per my request
H17CUG 199 is activated on 12 June 09
The question is my plan is changed on 12 June 2009, Why this change is happened? Who asked you to change the plan. If you are not clear not able to understand the issue call me or tell me the location i will come and show all the proof on this.

Don't repeat the same story that i have asked the plan like that. That is really a stupid thing to say. I have raised the request on 7th August and till you are telling the same story.

Check from your end thoroughly. I can proove that the mistake is happen at your end during the software upgradation.

Dear Ombuds man,

I need your involvement on this issue, I am struggling for the past one month to make your people to understand on this issue. They are not able to understand the customer issue. I have written so many times and i have recevied the calls from so many people and told the issue but not able to get any resolution.

Still if you are also not able to solve the problem, please send me the person who can take the issue and able to solve.

regards
M.Muthuraj
[protected]

Every week i am getting Rs. 20/- dedudcted from my account and a message is flashed that this is deducted because of gclub membership.this is not legal and is incorrect.my mobile no. is [protected] . It requested that this deduction should be stopped somehow. i don't even know about gclub I am simply getting a message from 64611020 as "Thanks for using (Subscriptions, Text Based Services) Subscription service on Airtel WAP. You've been charged Rs.20. Enjoy http://gclub.in

As confirmed by Airtel throuth SMS my credit limit is 3000.00 and unbilled amount is only 1100.00. On 20th of August amount of 2000 is deposited on the account against bill. In spite of all above My outgoing call are blocked without assigning any reason or information after 3.0 O'clock evening on 30th of August. Immediately I call customer care and they assure to resume the service within 2.0 hours but till time service is not resumed and I am facing a lot of problems and Airtel people have no attention.

I subscribed to the daily 35 package of Airtel Mobile office and successfully logged on to the net, both in my mobile handset as well as in my computer.due to insuffucient balance, the service was deactivated automatically.But subsequently, after repeated attempts i am not being able to connect to the Airtel GPRS.I talked to the customer care for technical support a number of times and as per their advice checked the manual settings in my handset a number of times but the problem couldn't be sorted out.Customer care service of Airtel couldn't help me and i am not happy with the level of sincerity with which they are treating my problem.I am using a nokia 6300 handset and my Airtel mobile is [protected].I need an early solution.Please help me.

Hi,

I have a land at prime location of Sarna Dungar Industrial Area, Jhotwara, Jaipur where I need Airtel to install tower.
The tower can provide coverage to all the industries in the area and a huge residential population is also very well in the Line of Sight.

For all informations please contact:

Name : Rajeev Jha
Contact : [protected]

Sir,
I pk verma mobile No.[protected] I saw advertisement while checking my balance FREE FREE absolutely free Airtel Friendz Chat call 5432160 so I call 5432160 on 27/08/2009 some option come, so I press accordingly, I did not press for subscribe Airtel Friendz Chat.not any massage come for subscribing Airtel Friendz Chat YES, NO. but next day on 28/08/2009 time 03.16.25 thank you for subscribing to Airtel Friendz Chat. You have been charged Rs.30 for 30 days. To unsubscribe send STOP TO 121. To chat call 546216 Rs2/min 8/28/2009 2:26 PM I talk to customer care at 1.56pm for stopping Friend chat and return amount Rs.30, which is cut without any choosing any option to subscribe Friend chat? But customer care refuses to return it . 8/28/2009 time 14.41.42 I send ‘STOP’ TO 121 reply come
kindly note there are no services active on your airtel number. To ‘START’ a service, SMS ‘START’ TO 121
sir I request you please refund my amount Rs.30 as soon as possible.

thanks

Ref : Mobile No.[protected]

Dear Sir,

With reference to the above mobile No. this company has been deducted Rs, 35/- in the name of mobile internet service which I found today. That this amount they have deducted in between any time from midnight tot this morning of 8 A M .

Therefore, i have asked customer care in this regard but they have not only blame me for the activation oe mobile internet service but also hands up to return my money.I am sure in this matter that from my side that no such activation has been created .

This company cheat me & snatched my hard earned money.How government is silent abainst this type of cheat?

I had submitted the documents for application for Airtel Broadband Internet connection on 17 August 2009, And they assumed me that they will install it in next three days i.e. till 2oth August 2009,

After repeated communication they assured that it will be done on 24 th August, But it failed again,

On 27th, they called me up for installation and when I went home after taking a Leave from office for the same, they said that my user Id has not been created and wl be done in next 4 hours max to max, Ans wl get it installed at night,

And the worst part is all the executive of this Organisation is not even bother to take call or replying to my calls,
They switched off their cell phones causing me immense mental pressure and tension,

So kindly take strict legal action again them,

Please read the mail below. and hope to have resolution on this ASAP.



[protected][protected][protected][protected]
From: [protected]@live.com
To: appellate.[protected]@airtel.in
Subject: RE: UNSATISFIED CUSTOMER-TIME OVER-REMAINDER 4
Date: Thu, 20 Aug 2009 17:50:21 +0530

DONT KNOW WHY YOU HAVE BUY TIME LIKE THIS CANT YOU PEOPLE NOT JUST SEND THE REFUND CHEQUE TO THE ADDRESS MENTIONED BY ME IN THE MAIL BELOW AND WHY IS IT GETTING POSTPONED.

AIRTEL IS REALLY UNPROFESSIONAL IN HANDLING QUERIES.
ADDRESS IS

Akshay S
ICICI-MF
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015
[protected]

APPRECIATE IF YOU TAKE SOME ACTION ASAP


[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: RE: UNSATISFIED CUSTOMER-TIME OVER
Date: Thu, 20 Aug 2009 15:50:42 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 13th August 2009, regarding mobile # [protected], [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have registered your complaint on Refund for the above mentioned mobile number against the Service Request Number:28163231. We will revert you on or before 01/09/2009.

We request your cooperation till then.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm





Akshay S <[protected]@live.com>[protected]:23 PM
To <appellate.[protected]@airtel.in>
cc
Subject RE: UNSATISFIED CUSTOMER-TIME OVER

P Please do not print this e-mail unless it is absolutely necessary P




YOUR 45 DAYS TIME FRAME IS OVER FROM THE DATE OF DEACTIVATION PLEASE HAVE THE CHEQUE OR DD COURIER TO THE ADDRESS MENTIONED BELOW ASAP, HOPE YOU DO NOT GIVE ME ANY MORE REASONS, THIS IS REALLY A CHEAP ATTITUDE OF AIRTEL TO CHARGE ME FOR THE SERVICE THAT I HAVE NOT USED AT ALL, THIS IS THE KIND OF SERVICE YOU PROVIDE TO US.SAD TO HEAR I WILL SURELY SEND THIS TO TRAI.

ATLEAST SEND THE DD TO THE ADDRESS MENTIONED BELOW ASAP.

Akshay S
ICICI-MF
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015
[protected]

[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: RE: UNSATISFIED CUSTOMER
Date: Wed, 12 Aug 2009 17:40:22 +0530


Dear Mr. Akshay,

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 5th August 2009, regarding mobile # [protected], [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

Regarding [protected]:

We would like to inform you that the above mobile number has been activated on 10/06/09 and deactivated due to address verification negative as on 24/06/09. Hence monthly rental of your bill plan & extra topping of Rs. 95.74 (incl tax) has been charged till the date of deactivation as mentioned below.


We also like to inform you that the deposit of Rs.300 will be adjusted towards the outstanding amount Rs.95.74 and the remaining amount Rs.204.26 will be refund to you within 45 days from the date of deactivation.

Regarding [protected]:

We would like to inform you that the above mobile number has been activated on 12/06/09 and deactivated due to address verification negative as on 26/06/09. Hence monthly rental of your bill plan & extra topping of Rs. 134.34 (incl tax) has been charged till the date of deactivation as mentioned below.


We also like to inform you that the deposit of Rs.300 will be adjusted towards the outstanding amount Rs.134.34 and the remaining amount Rs.165.66 will be refund to you within 45 days from the date of deactivation.


We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected].

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm



Akshay S <[protected]@live.com>[protected]:24 PM To <appellate.[protected]@airtel.in>
cc
Subject RE: UNSATISFIED CUSTOMER


P Please do not print this e-mail unless it is absolutely necessary P








This connection was never used and how can you ever tell me that it will be adjusted in the
Bill. This shows that you have not read my mail at all.

I appreciate if you can revert to me with complete details.

Thanks
Akshay.



[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: Re: UNSATISFIED CUSTOMER
Date: Wed, 5 Aug 2009 16:56:17 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 3rd August 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have registered your complaint on deposit of Rs.300 for the above mentioned mobile number. An amount of Rs.300 will be adjusted with Outstanding amount and the remaining amount will be sent to your billing address within 45 days.

We request your cooperation till then.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm


Akshay S <[protected]@live.com>[protected]:01 AM To <appellate.[protected]@airtel.in>, <[protected]@bharti.in>
cc
Subject UNSATISFIED CUSTOMER



P Please do not print this e-mail unless it is absolutely necessary P






You have told me that you will revert to me on or before 22/07/2009 regarding my refund, will the team ever get back to me or ??

This is really sad to hear that this is highly unprofessional of airtel to treat the customers and charge them who has never used your service.

I am looking forward to hear from or else i will need to escalate.

call me at +[protected] or[protected] and give me a solution for the same.

Akshay



[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: Re: FW: Verification and REFUND URGENT
Date: Fri, 17 Jul 2009 10:52:55 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 14th July 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to inform you that we have registered your complaint on Deposit amount refund for the above mentioned mobile number against the Service Request Number: 27831419. We will revert you on or before 22/07/2009.

We request your cooperation till then.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected].

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm

Akshay S <[protected]@live.com>[protected]:28 PM To <appellate.[protected]@airtel.in>
cc
Subject FW: Verification and REFUND URGENT




P Please do not print this e-mail unless it is absolutely necessary P











Any Update on this

It is going to be a Month.

Appreciate a response. if you are really ethical and corporate oriented.




[protected][protected][protected][protected]
From: [protected]@live.com
To: appellate.[protected]@airtel.in; simi.[protected]@airtel.in
Subject: RE: Verification and REFUND URGENT
Date: Wed, 24 Jun 2009 12:00:24 +0530

Hi simi

This doesnt make sense as you have just copy pasted the same answer to me. Can you read my mail please

Either REINITIATE THE VERFICATION PROCESS ELSE REFUND. UPTO YOU TO CHOOSE IT.

Guess you can Reinitiate the Verficiation Process since you dont have an option to Refund, you reinitiate the process and you please ask your sales excecutive to collect the present address documents from me.

Sales Executive :[protected] SAtish
Jaffer :[protected]

I spoke to Nagesh :[protected] he said the system will process the Refund after 45 days.

You mean to say all these guys have just given me wrong information.

Can you check and call me on this Number[protected].

Regards
Akshay


[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: RE: Verification and REFUND URGENT
Date: Tue, 23 Jun 2009 16:02:50 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 22nd June 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We regret to inform you that the above mentioned mobile numbers are barred due to Address verification negative " Shifted "

We also regret to inform you that an amount of Rs.300 is not a refundable amount, the same is only adjustable amount with 4th month bill to 6th month bill ( Rs.300 / month ) if the number is active. The same is non refundable or non adjustable if the number is deactivated.

We request you to send the scan copy of the receipt, with Executive name and Mobile number to initiate further action.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm

Akshay S <[protected]@live.com>[protected]:23 PM To <appellate.[protected]@airtel.in>
cc <[protected]@nic.in>
Subject RE: Verification and REFUND URGENT





P Please do not print this e-mail unless it is absolutely necessary P











Hi

This is Really Heights of AIRTEL to do this then in that case please Re-Initiate the Verfication process Else Refund the Money, why on hell should i pay for the service which i have not even used at all, i have not even sealed open your package yet.

Either REINITIATE THE VERFICATION PROCESS ELSE REFUND. UPTO YOU TO CHOOSE IT.

Dear National Consumer Disputes Redressal Commission Team,

Request you to kindly intervene on this and help me out the earliest.

AIRTEL TEAM : You either reinitiate and get both my Lines Activated else REFUND.

Thanks
Akshay



[protected][protected][protected][protected]
From: Appellate.[protected]@Airtel.in
To: [protected]@live.com
Subject: Re: Verification and REFUND URGENT
Date: Mon, 22 Jun 2009 14:24:50 +0530


Dear Mr.Akshay

Thank you for contacting Airtel contact center.

We refer to your e-mail dated 18th June 2009, regarding mobile # [protected] & [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We regret to inform you that the above mentioned mobile numbers are barred due to Address verification negative " Shifted "

We also regret to inform you that an amount of Rs.300 is not a refundable amount, the same is only adjustable amount with 4th month bill to 6th month bill ( Rs.300 / month ) if the number is active. The same is non refundable or non adjustable if the number is deactivated.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

We regret the inconvenience caused to you if any, on account of the concerns detailed in your mail below. We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times.

For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com

Thanks & Regards
Simi George
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Appellate is from Monday to Friday between 9:30 am and 6:30 pm

Akshay S <[protected]@live.com>[protected]:56 PM To <appellate.[protected]@airtel.in>
cc
Subject Verification and REFUND URGENT






P Please do not print this e-mail unless it is absolutely necessary P












Hi Team,

Subject : Refund

I took 2 airtel Postpaid connections from Satish[protected] and the numbers are[protected] &[protected]
and these two connections were disconnected for the reason that "No such person stays " in the current residence.

The address proof which i have given is
Flat # 18, Ramma Flats
88, Gandhi Nagar 2nd Main Road
Adyar
Chennai 600-020

and your Field executive called me and told me that there are only workers staying there, i told him we are renovating
the house and you can take it as a permanent address itself, infact i gave him the address as were i am staying now
he told me he will not be able to take that and he rejected the verfication.

I agree that you have your own Rules and Policy i am ok with that.

Now comes the Refund Part i have paid a total of Rs.600 to take these two connections. I was told by satish
that i will be refunded these amount as it is system generated process and it will take about 3months. Guess thats a
long time to arrange for the refund. Please get that done automatically.

I reuqest you to send me the Refund Cheque to my Office address at the earliest since I am renovating the house nobody
will be there to receive the courier.

Kindly arrange the same to be delivered to my Office Address and my office address is
Akshay S
Deputy Manager - IPRU
Computer Age Management Services Pvt. Ltd.
5th Floor, Gems Foundation Buildings,
383, Anna Salai, Saidapet,
Chennai - 600 015.
Ph : +[protected]

I would appreciate a reply for this at the earliest.

Regards
Akshay



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I had taken up a wipro cooperate postpaid connection with Bharti Airtel Ltd. Mobile number [protected] Account number:[protected] Customer name. Siddarth Sharma (my brother). Around May this year while making a payment by Debit Card at Airtel Ltd. Outlet at Lajpatnager the money was transferred to some other customer’s account which took about 2 months to be resolved. I had to call Airtel Ltd. Customer Care (if I can say it is Care) almost everyday to query about the progress. During this period I was called many times to make the payment which I had already done and every time I had to explain the person who called what was going on. In the end I had no other option but to change the Service Provider.

I had about Rs. 3000.00 outstanding which I was not willing to pay due to the reason mentioned above.

One day toward the end of July one of my friend received a call from a lady named Puja Sharma (I don’t know if this is the lady’s real name or not) who told her that she was calling from some currier service and that my brother’s bank document was returned so she requested for our contact number (this is a fraud). Out of concern my friend gave Miss Puja Sharma my contact number. Later that day I received a call from this lady demanding for the money that I had to pay. I explained her what had happened and that I was ready to pay but only what I actually owed and not the full amount. She agreed to it and we came to an agreement that I would only have to pay Rs. 1600.00.

So on the 1st of August this year my brother made a payment through cheque which bounced due to signature not matching. This was only told to me when I called the lady on mobile number: ([protected]) to find out about my NOC. Then we agreed that I would pay the amount by cash which I did on the 10th of August (bill no: e. 1666217) and was told that I would receive the NOC within 2 days. I waited for a week and I did not receive the NOC so I again called up Miss Puja Sharma and she told me that she would get back to me. Today is the 28th of August and still no response from the lady nor have I received the NOC. I tried calling the number that I called in the past to speak to her and now when I call the number I get a message saying that the number does not exist.

I am worried that my brother would again be harassed by Airtel Ltd. In my absence so I request you to please help me out in this matter.