Airtel Complaints & Reviews

Dear Sir,
I have recharge Rs. 94/= on 05-09-09 as per message received saying that charge Rs. 94/= for 100MB internet for 30 days. But i am unable tp connect to internet till date. When I am subscribing Rs. 35/= for ine day internet that time is activating for one day only. Kindly do the needful enable connect internet to my Mobile Prepaid No. [protected].

Best Regards

Abinash Chandra Dutta.

It is to inform painfully that I, being a custmor for Airtel Mobile Services, am not getting the network covrage at my following office addressed:

Project Incharge, Veterinary Clinical Research and Experiential Learing Complex, Livestock Inspector Training Centre Hostel building, Dandi Road, Navsari Agricultural University, Navsari, Gujarat. Therefore, immediate needful in the matter is requested.

Thnking you,

Contact No. [protected]

Dear Sir,
on 26 august 2009 Ms.Jothi of AIRTEL Broad Band division, T-Nagar Branch called me for AIRTEL Broadband connection. She sent one Excutive to my residence to collect document & payment, same day I was giving cheque amount of 1000. He told me your connection is installed within three day to five days.On 28th & 29th august I Called [protected] Ms.Jothi told me your application today only login i.e.27.08.2009 so you will get connection sat or Monday again I am requested due to my online examination I required Broad Band connection activities urgently before sat 06.00pm or possibly Sunday before 11.00am then She said maximum try my best level, After the call no information at all till today i.e.04.09.2009 even today about 2.00pm I given call to Broad Band Customer care No.[protected] along with my application No. CH874332 one of Ms. Revathi who is attend my call, she said your application details are not available in our system. Please contact concern branch so you will get information and I am asked provide compliant no for my conversation of my connections, just simply she said sorry unable us to give compliant #. because of your application is not login our system unable us to accept your compliant. If not provide Broadband connection they spouse to infirm me but no information at all. Please take necessary action about my connection and do the needful.

Today i.e. Saturday(05.09.2009) they are accepted my compliant and provide me Compliant # 23980310 / 05.09.2009.

Based on my compliant please take necessary action against my compliant and expecting favourable reply then only I can able accept my connection.

Warm regards

Geethasridhar.

Dear Sir,

I am Naresh Kumar Janghel, I had purchased prepaid sim card in 2007 for life time. my mobile no. is
[protected]. I have been rechared it regularly along with airtel tarrif voucher.Today I was surprised when I saw sim card registration fail in my mobile phone.wihtout assigning any reason by airtel company for such activity.After that I Contact local service centre of airtel &met official authorties but his behavior was not co-oprative and good. In stead of solving problem he advice me purchasing a new sim card.

so,please you look into matter & solve it too soon, so as to I enjoy with airtel service.

Thanks,
Dt.[protected]

respected sir,


My Nationality is indian am a kerailite too.Now am in saudi arabia.As i want to move to my native i requested for a airtel sim(kerala) to my friend with my own address proof.now am in saudi arabia and a am unable to know the mobile number.got a sim number.so please provide me the help as soon as possible.my sim number is[protected]

my no [protected] i need my callbarringpasword to deactivate my callbarrings please send me my password as soon as possible urgent sir

As a DTH subscriber i have the right to see all the FTA channels, but even then Airtel has blocked ABS1 FTA channels i.e. from Asian Broadcast satellite from the last few weeks which is completely wrong. I want you to peep into the matter....

Expecting a quick response....

Thank you
Rakesh Malhotra

Hi,

i have participate in the discover india contest through SMS "55155" & scored 130 points (26 questions) up to now. For further continuing my game, i want to know the rules & conditions.
I am not able to found at web sit"www.airtel.in/contest" as per instrustions given.


My Mobile No: 9144-[protected]

I HAVE AIRTEL COMPANY USB MODEM WHICH IS MANUFACTURED BY MICROMAX COMPANYAND MODEL NO MMX610U, I LOST THIS MODEM SIMCARD PIN TRAY,I HAVE CONTACTED AIRTEL OFFICES SO MANY TIMES BUT NOT GOOD RESPONCE, IT IS COMPANY RESPONSIBILITY TO PROVIDE PART AFTER SELLING, IT SEEMS THAT AIRTEL SERVICE IS VERY WORSE, I CANT USE THIS MODEM DUE TO LOST OF VERY SMALL PART WHICH CAN BE REPLCE EASILY

This is to complain about a VERY VERY BAD experience of customer care service for AIRTEL digital TV, I am writing this mail because as a customer currently I am feeling helpless to get any kind of help either from AIRTEL customer care No.[protected] or from mail id [protected]@airtel.com.

I have a AIRTEL digital TV at my home, on 2nd September at night I recharged my account with 100/- Rs. as my account balance was negative, I have 3 TOPUPs enable in my account HINDI PLUS, KIDS PLUS & CINE PLUS, after recharging the account I called up at customer care on[protected] from my registered mobile No. [protected].

As far as I know in CINE PLUS TOPUP there is two options for activating the channels, either you can activate STARMOVIES, HBO, MGM & SONY PIX or you can Activate other bunch of 4 English movie channels in which STARMOVIES & HBO would stay common in both options(I know this because at the first time when I activated the TOPUP the Customer Care Executive has told me this information), so when I called up Mr. Himanshu has attended my call, I asked him to provide me information about channels available in CINE PLUS TOPUP, surprisingly he told me that he is not allowed to provide the information about the channels available in any TOPUPS, I told him many times that previously Customer Care Executive has only provided me the information of channels but he just kept on saying that he is not allowed, I asked him for any alternative and he gave answer that " CONTACT YOUR DEALER" !!!!!!!!!!! Is this true??????????? do I have to contact my dealer for information regarding TOPUP activation? then what's the use of toll free Customer care?

After this much useless conversation I asked him to provide me any telephone no where I can do complain about this, but again the same answer I AM NOT ALLOWED TO PROVIDE IT, Then I asked his name he told me his name as Himanshu, I asked for full name because if there would be more then 1 Himanshu then how will I decide with whom I have talked, and you might be shocked to here that he told me HE IS NOT ALLOWED TO TELL HIS FULL NAME!!!!!!!!!!!!!!!!!!!, I said it's ok don't tell me your name just make me talk to your Senior and he put me on hold for a long time and some one else came on the call, he told me that he is Senior of Mr. Himanshu (Actually I know he was not Himanshu's Senior, he was just another executive sitting next to Himanshu), I simply asked him his name first but even after asking for 10 times he was not telling me his name, at last when he was not having any other option he told me his name and can you imagine what would be his name?????? SURPRISINGLY his name was also Himanshu........... I asked the same question to him and he provided me information about the Channels available in CINE PLUS, he told me name of 6 to 7 HINDI channels are available in CINE PLUS, I asked him 3 to 4 times, are you sure this all channels are available with CINE PLUS?, he said yes Then I informed him that CINE PLUS is not a Hindi channels TOPUP, it's a ENGLISH MOVIE channels TOPUP and he was speechless, he asked me to be on hold and after a while he told me THERE IS SOME TECHNICAL PROBLEM SO DUE TO THAT I WOULD NOT BE ABLE TO PROVIDE YOU WITH THE INFORMATION, and without informing me he handed over the call to Mr. Himanshu.

After the call handed over to Mr. Himanshu he changed his answer from I AM NOT ALLOWED TO PROVIDE to THERE IS SOME TECHNICAL PROBLEM AND I CAN NOT SEE THAT INFORMATION ON MY SYSTEM SO NOT ABLE TO PROVIDE THE INFORMATION.

Now can you Imagine how long this talk would have went on??? it was 29 Min. long call and at the end I was helpless neither I got any information about TOPUP nor about any telephone No. for complain, after this call I again called on toll free No. and selected TECHNICAL HELP option from IVR menu by pressing 3 on my cell, that call got disconnected as soon as I reached to the executive so I again tried to call the toll free No. but it was not getting connected so I called from other Mobile No. [protected] available with me, This time I reached to Technical Help Executive Mr. Kiran (Again no full name because I asked him his name at the end of call and he was knowing that I am going to complain for the issue) I asked him about any telephone no. where i can do complain but he REFUSED my request and asked me what is the issue, I explained my experience and request to provide me the information about TOPUP, But as I was expecting he was not having any knowledge about the TOPUP so I haven't got any information and I cut the call.

I humbly request you to take some actions against Mr. Himanshu and his Senior Mr. Himanshu!!!!, I also hope that I will get some reply from your end.

THIS WAS THE MAIL I SENT ON 3RD SEPTEMBER 2009 ON [protected]@airtel.com MAIL IDBUT TILL DATE I HAVE NOT RECEIVED ANY REPLY FOR THE SAME, CAN ANY 1 TELL ME WHERE CAN GO NOW TO COMPLAIN ABOUT THIS????????????????????????????????????????????????????????????????????????????...⇄

Dear Sir / Madam,

My name is Manish Kumar and I am using Reliance phone number [protected]. Since last few months I have been harrased by Airtel Tele Callers for some pending payments from someone by the name of Mr Gopal Mohan. In last few months I have received around few hundred calls from their call center / Tele Callers / Collection Agents. I have been telling them that its a wrong number and I don't know anyone by the name of Gopal Mohan but still I keep receiving the calls again and again.
I am receiving these calls almost anytime and even sometimes on Sunday.
Last week a collection agent called me and threaten me of paying the bill. He even gave his Employee ID and told me that I can do whatever I want and they will not stop calling me till they get the money. Below are few details:
Employee Name : Ram Das Gulati
Employee ID : 3245
After I inquired about the case details Mr Gulati told me that the Case ID is 13499410 against the name of Mr Gopal Mohan resident of 75, Jagrata Marg, DLF CIty, Phase 3, Gurgaon. I asked them to kindly go to the address and speak to the person istead of harrasing me. Mr Gulati once again refused and told me that they will keep calling me as long as this number will be there in their database. Below are some details of the calls I have received in last 10 Days.

1 [protected] Monday, August 24, 2009 2:23 PM
2 [protected] Wednesday, August 26, 2009 5:43 PM
3 [protected] Saturday, August 29, 2009 6:03 PM
4 [protected] Monday, August 31, 2009 4:30 PM
5 [protected] Thursday, September 03, 2009 12:57 PM
6 [protected] Saturday, September 05, 2009 11:34 AM
7 [protected] Saturday, September 05, 2009 1:32 PM
8 [protected] Sunday, September 06, 2009 6:20 PM
9 [protected] Sunday, September 06, 2009 6:21 PM
10 [protected] Monday, September 07, 2009 10:38 AM

Please let me know what should be done as I am really upset with Airtel.

Regards,

Manish Kumar
[protected]@hotmail.com
[protected]

Subject: Irresponsive and misguiding of customer on the Airtel Boradband D.P Shifting issue of Tel. NO.:[protected]

Dear Sir/Ma’am

This is to inform you that I am the Airtel Braodband customer (A/c ID:[protected] since 15th February 2008 and paying my broadband bills on time.

On August 21st 2009, I have requested for the shifting of DP from the Wall of Neighbour’s house that was going to be broken for their reconstruction work. But the DP hadn’t shifted till 24th of August (the wall was broke that night). Then I re-complain for the above on 24th August.
Every time I was assured by the Customer Care Executive that it will be resolved by tomorrow. But the case is still unresolved. I am mentioning below the dates of complain.

S. No Request No. Date Issue
1 23381782 21/08/09 D P Shifting
2 94332272 24/08/09 D P Shifting
3 23540728 25/08/09 D P Shifting
4 23571254 26/08/09 D P Shifting
5 23615562 28/08/09 – 31/08/09 Connection Cancellation request due to irresponsive service.
6 95824325 1/09/09-02/09/09 Connection Cancellation OR Shifting of DP
7 798199 03/09/09 Cancellation of Connection (But Mr. Ahmad, Sr. Exec., told me that it will resolved within 4 Hrs.)
As mentioned above, the commitment hasn’t fulfilled by your side. Due to these irresponsive services, I have failed to give 2 online examinations and other important work.
Now this way of misguiding a customer and irresponsive services, I am suffering from the loss. I wouldn’t like to be your customer any more.
I will pay the last outstanding amount, but you are requested to cancel my broadband services.
* I am also sending this CC mail to Consumer Forum. Please do the needful at earliest.

Aditya Bhushan Sahay
A/c No.: 13559738
Tel:[protected]
Mobile: [protected] / [protected] / [protected]

I applied for an Airtel Broadband Connection end of July. From day one I had frequent disconnections. I called customer support and after repeated attempts to reach them and have someone come .. No one came. After a week or so they sent me a Bill. I called up and asked why the bill is sent plus the connection is getting disconnecting 10 - 15 times every hour. They told their main server was down and that its resolved .. so should not be any problems henceforth.

But my problem persisted. I tried filing a complaint several times .. but they never solved the issue and told the next time when I called the issue is resolved. I told I should tell that ... its NOT resolved. After that they never respond to my questions or hang up when I call or just say within 24 hours it will be resolved. I wrote to the appelate authority and Customer Support but got no response still!!!!

I went to the Head Office and tried speaking to all the authorities ... They say there is a problem with all my 8 systems and my modem.. but the connection is fine!!!!! I am not getting any resolution but bills are sent to my home.

AIRTEL customer support is ruthless poorly mannered and poorly trained. Most of their representatives do NOT know Enlish and will respond irrelevantly. Fed of calling them numerous times and being hung up when they din know answers we went to the Airtel Head Office here in Coimbatore.

We met three managers who claimed to be for Collections , Operations and Technical BUT did nothing to solve the issues. The name of the Managers are Eeswaran , Pravin and engineers who came numerous times were Karthik , Elango , Gopi none of them who solved the problems. They gave informations like it's problem with their cable first then they told am connecting multiple systems and that so on and so forth.

They block several competitive sites like iconnect ( Airtel provides VOIP ) and also lot of websites do NOT open with Airtel. They refuse to accept they block the VOIP BUT THEY DO BLOCK. If you give them properly they unblock and you can use VOIP!!!!! Finally one engineer told they block VOIP but if you put this DNS it will work but do not give the DNS Out!!!!!!

They refuse to solve the problem or disconnect my connection. I spoke to the Zonal Manager too but with no resolution still. !!!! Can somebody adress this and resolve it for me??

Regards

I recently bought 19"LG LCD TV under package offer of free DTH and Set Top Box.
Spectramind is due to supply DTH according to the package conditions, The scheme close date is 5th Sep 09.But I got the DD and their reply stating form received after closing date. By the data we see on the net this company seems to have a habit of cheating consumers on even small gifts like T shirts. Such companies without values should not be allowed to work.

[protected] named KJayalakshmi
cell phone stolen

I request you to unsubscribe my airtel no. [protected] for airtel games club

dear sir
i have given my airtel sim to my friend for several and he has used.now i have got the sim back and i am getting abusive calls to my number.
kindly this is my request that please send the dialled numbers,receive numbers and missed call numbers to my id sunny.[protected]@gmail.com as soon as possible.
my number is [protected].
thanking you
yours faithfully
raju singh

I also have a similar case. I bought Airtel's VCC of Rs.550 and was told tht calls to Australia mobile numbers would be charged Rs.3.99 p.m. However when I placed a call the next day, I was charged more than Rs.8 p.m. I called customer care to verify the same and they told me it was a technical fault and the error would be rectified withing 4 hours. Its been a week & I am still being charged Rs.8 p.m. I have placed almost 10 calls to customer care, majority of which have executives put me on hold and the call was cut. I have also sent 3 emails out including one to the mumbai airtel nodal officer (someone name Ms. Shirley) but have not received any justification for the Rs.8 cut. The final call I made really irked me when the executive told,"we cant help you. Please visit an Airtel gallery." I think the very reason why we make calls to customer care is so we save ourselves the trouble of going to an airtel gallery.

i apply for airtel broadband on dt.15/07/2009 by sef no.1731422.but compny not install my connection. i complaint to customer care 3chanse for return my cheque & i.d proof, my complaint no(.22605364 dt 30/07/[protected] dt.01/08/09) &[protected] dt.28/08/09) 3 times compny replied to me within 7 days your cheque & i.d proof has sent to you but near about 2 month i have not recived cheque & i.d proof, so i request to all senior officer of airtel kindly check my complaint no.& sattel this immediatly.

My contact number is [protected].

I am a airtel customer since last 2 and a half years. there is a continuos range problem in the area of Virar to Vasai. (Dist: Thane).

There is literally no range or at maximum only one tower on my mobile at home.

I have already complained this several times to cutomer care, but no hopes.

The customer care promised to reesolve the problem in 48 hours. But no action taken.

And to add to the problem, the customer care is sending same email again and again, informing that no action is possible in current situations. (Airtel complaint ref no :[protected])

why did they promise a duration of 48 hours when no immediate action was possible?

I am really tired of this trouble and thinking of switching to another Service provider.

Looking for a final hope from you.