Airtel Complaints & Reviews

Hi,

i have participate in the discover india contest through SMS "55155" & scored 130 points (26 questions) up to now. For further continuing my game, i want to know the rules & conditions.
I am not able to found at web sit"www.airtel.in/contest" as per instrustions given.


My Mobile No: 9144-[protected]

I HAVE AIRTEL COMPANY USB MODEM WHICH IS MANUFACTURED BY MICROMAX COMPANYAND MODEL NO MMX610U, I LOST THIS MODEM SIMCARD PIN TRAY,I HAVE CONTACTED AIRTEL OFFICES SO MANY TIMES BUT NOT GOOD RESPONCE, IT IS COMPANY RESPONSIBILITY TO PROVIDE PART AFTER SELLING, IT SEEMS THAT AIRTEL SERVICE IS VERY WORSE, I CANT USE THIS MODEM DUE TO LOST OF VERY SMALL PART WHICH CAN BE REPLCE EASILY

This is to complain about a VERY VERY BAD experience of customer care service for AIRTEL digital TV, I am writing this mail because as a customer currently I am feeling helpless to get any kind of help either from AIRTEL customer care No.[protected] or from mail id [protected]@airtel.com.

I have a AIRTEL digital TV at my home, on 2nd September at night I recharged my account with 100/- Rs. as my account balance was negative, I have 3 TOPUPs enable in my account HINDI PLUS, KIDS PLUS & CINE PLUS, after recharging the account I called up at customer care on[protected] from my registered mobile No. [protected].

As far as I know in CINE PLUS TOPUP there is two options for activating the channels, either you can activate STARMOVIES, HBO, MGM & SONY PIX or you can Activate other bunch of 4 English movie channels in which STARMOVIES & HBO would stay common in both options(I know this because at the first time when I activated the TOPUP the Customer Care Executive has told me this information), so when I called up Mr. Himanshu has attended my call, I asked him to provide me information about channels available in CINE PLUS TOPUP, surprisingly he told me that he is not allowed to provide the information about the channels available in any TOPUPS, I told him many times that previously Customer Care Executive has only provided me the information of channels but he just kept on saying that he is not allowed, I asked him for any alternative and he gave answer that " CONTACT YOUR DEALER" !!!!!!!!!!! Is this true??????????? do I have to contact my dealer for information regarding TOPUP activation? then what's the use of toll free Customer care?

After this much useless conversation I asked him to provide me any telephone no where I can do complain about this, but again the same answer I AM NOT ALLOWED TO PROVIDE IT, Then I asked his name he told me his name as Himanshu, I asked for full name because if there would be more then 1 Himanshu then how will I decide with whom I have talked, and you might be shocked to here that he told me HE IS NOT ALLOWED TO TELL HIS FULL NAME!!!!!!!!!!!!!!!!!!!, I said it's ok don't tell me your name just make me talk to your Senior and he put me on hold for a long time and some one else came on the call, he told me that he is Senior of Mr. Himanshu (Actually I know he was not Himanshu's Senior, he was just another executive sitting next to Himanshu), I simply asked him his name first but even after asking for 10 times he was not telling me his name, at last when he was not having any other option he told me his name and can you imagine what would be his name?????? SURPRISINGLY his name was also Himanshu........... I asked the same question to him and he provided me information about the Channels available in CINE PLUS, he told me name of 6 to 7 HINDI channels are available in CINE PLUS, I asked him 3 to 4 times, are you sure this all channels are available with CINE PLUS?, he said yes Then I informed him that CINE PLUS is not a Hindi channels TOPUP, it's a ENGLISH MOVIE channels TOPUP and he was speechless, he asked me to be on hold and after a while he told me THERE IS SOME TECHNICAL PROBLEM SO DUE TO THAT I WOULD NOT BE ABLE TO PROVIDE YOU WITH THE INFORMATION, and without informing me he handed over the call to Mr. Himanshu.

After the call handed over to Mr. Himanshu he changed his answer from I AM NOT ALLOWED TO PROVIDE to THERE IS SOME TECHNICAL PROBLEM AND I CAN NOT SEE THAT INFORMATION ON MY SYSTEM SO NOT ABLE TO PROVIDE THE INFORMATION.

Now can you Imagine how long this talk would have went on??? it was 29 Min. long call and at the end I was helpless neither I got any information about TOPUP nor about any telephone No. for complain, after this call I again called on toll free No. and selected TECHNICAL HELP option from IVR menu by pressing 3 on my cell, that call got disconnected as soon as I reached to the executive so I again tried to call the toll free No. but it was not getting connected so I called from other Mobile No. [protected] available with me, This time I reached to Technical Help Executive Mr. Kiran (Again no full name because I asked him his name at the end of call and he was knowing that I am going to complain for the issue) I asked him about any telephone no. where i can do complain but he REFUSED my request and asked me what is the issue, I explained my experience and request to provide me the information about TOPUP, But as I was expecting he was not having any knowledge about the TOPUP so I haven't got any information and I cut the call.

I humbly request you to take some actions against Mr. Himanshu and his Senior Mr. Himanshu!!!!, I also hope that I will get some reply from your end.

THIS WAS THE MAIL I SENT ON 3RD SEPTEMBER 2009 ON [protected]@airtel.com MAIL IDBUT TILL DATE I HAVE NOT RECEIVED ANY REPLY FOR THE SAME, CAN ANY 1 TELL ME WHERE CAN GO NOW TO COMPLAIN ABOUT THIS????????????????????????????????????????????????????????????????????????????...⇄

Dear Sir / Madam,

My name is Manish Kumar and I am using Reliance phone number [protected]. Since last few months I have been harrased by Airtel Tele Callers for some pending payments from someone by the name of Mr Gopal Mohan. In last few months I have received around few hundred calls from their call center / Tele Callers / Collection Agents. I have been telling them that its a wrong number and I don't know anyone by the name of Gopal Mohan but still I keep receiving the calls again and again.
I am receiving these calls almost anytime and even sometimes on Sunday.
Last week a collection agent called me and threaten me of paying the bill. He even gave his Employee ID and told me that I can do whatever I want and they will not stop calling me till they get the money. Below are few details:
Employee Name : Ram Das Gulati
Employee ID : 3245
After I inquired about the case details Mr Gulati told me that the Case ID is 13499410 against the name of Mr Gopal Mohan resident of 75, Jagrata Marg, DLF CIty, Phase 3, Gurgaon. I asked them to kindly go to the address and speak to the person istead of harrasing me. Mr Gulati once again refused and told me that they will keep calling me as long as this number will be there in their database. Below are some details of the calls I have received in last 10 Days.

1 [protected] Monday, August 24, 2009 2:23 PM
2 [protected] Wednesday, August 26, 2009 5:43 PM
3 [protected] Saturday, August 29, 2009 6:03 PM
4 [protected] Monday, August 31, 2009 4:30 PM
5 [protected] Thursday, September 03, 2009 12:57 PM
6 [protected] Saturday, September 05, 2009 11:34 AM
7 [protected] Saturday, September 05, 2009 1:32 PM
8 [protected] Sunday, September 06, 2009 6:20 PM
9 [protected] Sunday, September 06, 2009 6:21 PM
10 [protected] Monday, September 07, 2009 10:38 AM

Please let me know what should be done as I am really upset with Airtel.

Regards,

Manish Kumar
[protected]@hotmail.com
[protected]

Subject: Irresponsive and misguiding of customer on the Airtel Boradband D.P Shifting issue of Tel. NO.:[protected]

Dear Sir/Ma’am

This is to inform you that I am the Airtel Braodband customer (A/c ID:[protected] since 15th February 2008 and paying my broadband bills on time.

On August 21st 2009, I have requested for the shifting of DP from the Wall of Neighbour’s house that was going to be broken for their reconstruction work. But the DP hadn’t shifted till 24th of August (the wall was broke that night). Then I re-complain for the above on 24th August.
Every time I was assured by the Customer Care Executive that it will be resolved by tomorrow. But the case is still unresolved. I am mentioning below the dates of complain.

S. No Request No. Date Issue
1 23381782 21/08/09 D P Shifting
2 94332272 24/08/09 D P Shifting
3 23540728 25/08/09 D P Shifting
4 23571254 26/08/09 D P Shifting
5 23615562 28/08/09 – 31/08/09 Connection Cancellation request due to irresponsive service.
6 95824325 1/09/09-02/09/09 Connection Cancellation OR Shifting of DP
7 798199 03/09/09 Cancellation of Connection (But Mr. Ahmad, Sr. Exec., told me that it will resolved within 4 Hrs.)
As mentioned above, the commitment hasn’t fulfilled by your side. Due to these irresponsive services, I have failed to give 2 online examinations and other important work.
Now this way of misguiding a customer and irresponsive services, I am suffering from the loss. I wouldn’t like to be your customer any more.
I will pay the last outstanding amount, but you are requested to cancel my broadband services.
* I am also sending this CC mail to Consumer Forum. Please do the needful at earliest.

Aditya Bhushan Sahay
A/c No.: 13559738
Tel:[protected]
Mobile: [protected] / [protected] / [protected]

I applied for an Airtel Broadband Connection end of July. From day one I had frequent disconnections. I called customer support and after repeated attempts to reach them and have someone come .. No one came. After a week or so they sent me a Bill. I called up and asked why the bill is sent plus the connection is getting disconnecting 10 - 15 times every hour. They told their main server was down and that its resolved .. so should not be any problems henceforth.

But my problem persisted. I tried filing a complaint several times .. but they never solved the issue and told the next time when I called the issue is resolved. I told I should tell that ... its NOT resolved. After that they never respond to my questions or hang up when I call or just say within 24 hours it will be resolved. I wrote to the appelate authority and Customer Support but got no response still!!!!

I went to the Head Office and tried speaking to all the authorities ... They say there is a problem with all my 8 systems and my modem.. but the connection is fine!!!!! I am not getting any resolution but bills are sent to my home.

AIRTEL customer support is ruthless poorly mannered and poorly trained. Most of their representatives do NOT know Enlish and will respond irrelevantly. Fed of calling them numerous times and being hung up when they din know answers we went to the Airtel Head Office here in Coimbatore.

We met three managers who claimed to be for Collections , Operations and Technical BUT did nothing to solve the issues. The name of the Managers are Eeswaran , Pravin and engineers who came numerous times were Karthik , Elango , Gopi none of them who solved the problems. They gave informations like it's problem with their cable first then they told am connecting multiple systems and that so on and so forth.

They block several competitive sites like iconnect ( Airtel provides VOIP ) and also lot of websites do NOT open with Airtel. They refuse to accept they block the VOIP BUT THEY DO BLOCK. If you give them properly they unblock and you can use VOIP!!!!! Finally one engineer told they block VOIP but if you put this DNS it will work but do not give the DNS Out!!!!!!

They refuse to solve the problem or disconnect my connection. I spoke to the Zonal Manager too but with no resolution still. !!!! Can somebody adress this and resolve it for me??

Regards

I recently bought 19"LG LCD TV under package offer of free DTH and Set Top Box.
Spectramind is due to supply DTH according to the package conditions, The scheme close date is 5th Sep 09.But I got the DD and their reply stating form received after closing date. By the data we see on the net this company seems to have a habit of cheating consumers on even small gifts like T shirts. Such companies without values should not be allowed to work.

[protected] named KJayalakshmi
cell phone stolen

I request you to unsubscribe my airtel no. [protected] for airtel games club

dear sir
i have given my airtel sim to my friend for several and he has used.now i have got the sim back and i am getting abusive calls to my number.
kindly this is my request that please send the dialled numbers,receive numbers and missed call numbers to my id sunny.[protected]@gmail.com as soon as possible.
my number is [protected].
thanking you
yours faithfully
raju singh

I also have a similar case. I bought Airtel's VCC of Rs.550 and was told tht calls to Australia mobile numbers would be charged Rs.3.99 p.m. However when I placed a call the next day, I was charged more than Rs.8 p.m. I called customer care to verify the same and they told me it was a technical fault and the error would be rectified withing 4 hours. Its been a week & I am still being charged Rs.8 p.m. I have placed almost 10 calls to customer care, majority of which have executives put me on hold and the call was cut. I have also sent 3 emails out including one to the mumbai airtel nodal officer (someone name Ms. Shirley) but have not received any justification for the Rs.8 cut. The final call I made really irked me when the executive told,"we cant help you. Please visit an Airtel gallery." I think the very reason why we make calls to customer care is so we save ourselves the trouble of going to an airtel gallery.

i apply for airtel broadband on dt.15/07/2009 by sef no.1731422.but compny not install my connection. i complaint to customer care 3chanse for return my cheque & i.d proof, my complaint no(.22605364 dt 30/07/[protected] dt.01/08/09) &[protected] dt.28/08/09) 3 times compny replied to me within 7 days your cheque & i.d proof has sent to you but near about 2 month i have not recived cheque & i.d proof, so i request to all senior officer of airtel kindly check my complaint no.& sattel this immediatly.

My contact number is [protected].

I am a airtel customer since last 2 and a half years. there is a continuos range problem in the area of Virar to Vasai. (Dist: Thane).

There is literally no range or at maximum only one tower on my mobile at home.

I have already complained this several times to cutomer care, but no hopes.

The customer care promised to reesolve the problem in 48 hours. But no action taken.

And to add to the problem, the customer care is sending same email again and again, informing that no action is possible in current situations. (Airtel complaint ref no :[protected])

why did they promise a duration of 48 hours when no immediate action was possible?

I am really tired of this trouble and thinking of switching to another Service provider.

Looking for a final hope from you.

Dear sir,
I have applied for INTERNET (Broadband) connection vide my application No. SEF No.HY199131 Dated 04.04.2009 under 599 plan. I have paid the required charges of Rs.500/- through crossed cheque No.317530 Dated 04.04.2009 favouring Bharathi Airtel Ltd. The Sales executive Sri Srinivasan informed me taht connection will be provided within 2-3 days.

But I regret to inform that after persuasion of 15 days I was informed that due to technical no feasibility connection cannot be given, I was forced to cancel my request and requested for refund of the amount paid.

I also regret to inform that despite my repeated request the amount is not refunded to me. Hence I once again request you to refund the amount with interest immediately and send the DD to the following address; else I will be forced to lodge complaint against the company.

Flat No.2003, Sri Sai Enclave,
Spring Field Colony,
Jeedimetla (V), Medchal Road,
Hyderabad-500055

Yours faithfully

Rama Rao Chauhan
Phone - [protected]

1. Hello,
I am an Airtel DTH Services customer . I was not informed of all the charges clearly before subscription that would be levied on me after becoming the customer of Airtel DTH Services.
I learned about the charges of 100 Rs. per visit by the technician when I called up the customer care after my TV showed a message that it is unable to receive the signal.
Technician came and he re-aligned the dish antenna after which signal was proper. But, is that my fault, how would the alignment of antenna go wrong automatically? The antenna was not aligned correctly the first time itself.
The technician unscrewed the alignment bolts, re-aligned the antenna and screwed it again. Which means that the antenna was tightly fixed earlier and that dish was not loosely fitted. Is that for what I will be paying 100 Rs. everytime. Also, I was never told at the time of subscribing that the antenna will automatically get out of alignment and your technician will come to re-align it for which I will have to pay Rs. 100 everytime.
This is clear customer exploitation. Earlier, when I contact customer care, for 3 times your representative had cut my phone. Is there no value for customer's time which is clearly a mental harassment as well.

Response from Airtel: Airtel in there reply forced to charge Rs.100/-

2. Thank you for writing back. It is no more a surprising behavior from Airtel that it is now a stubborn service provider.

First, your antenna automatically stops receiving the signals, then your engineer comes to re-align and you ask me to pay Rs. 100
Next time, if it automatically stops receiving signals again, your engineer would visit again and you would ask me to pay Rs. 100. I see, this is a great business model of stealing poor consumers money.

Second, your customer care calls almost 10 times a day, forcing me to pay Rs. 100 visit charges, inspite of the fact that you have given me a waiver as per your first mail. How much metal stress does it cause me, does Airtel care about it?

But, if you think that you are the only DTH service provider in India then you can very well take back your instrument and give me privilege of not continuing as your valued customer.

hello
i jitender malhotra submit a complaint on dated 17-08-09 ,with refernce to Rs 500 deduct from my acc.as per thier offer on last month i have reacive a call from airtel office they tell me offer that for some sepical costumer u have charge 500 rs for two months MOBILE OFFICE i.e(M O) but on last month on dated 13th rs 500 is deduct from my acc.i have complaint.many time from costumer care they also asure me that in 24 hours ur money is back in ur acc.but still it is not , iam comlaint so many time but airtel dose not take any action

sir my no is :[protected] iam student , so plz take a storng action on airtel , hope u will notice on my complaint ,

AIRTEL BROADBAND (Airtel internet connection)

Contact jagan: [protected]
Location: Bangalore

Rs.749 PLAN
A Broadband plan that gets u talking on your mobile. Get free talktime worth Rs.100 for your Airtel pre-paid mobile connection with the Surf 749 plan. Also, cruise during the day & race through the night for super fun round the clock.

Speed @ Day 256Kbps
Speed @ Night 1Mbps
Data Transfer Limit 8GB

Free value per month Rs.200
Upgrade to Wi-Fi for Rs.1000

Rs.799 PLAN
A Broadband plan that gets u talking on your mobile. Get free talktime worth Rs.100 for your Airtel pre-paid mobile connection with the Surf 749 plan. Also, cruise during the day & race through the night for super fun round the clock.

Speed 256Kbps
Data Transfer Limit Unlimited


Rs.899 PLAN
Demands have no limits. Them with the surf 899 plan with unlimited download. Feel free to download whatever u want, without any limits.

Speed 256Kbps
Data Transfer Limit Unlimited

Free value per month Rs.200
Upgrade to Wi-Fi for Rs.1000


Rs.1099 PLAN
Explore the internet world, day and night with the Explore 1099 plan. Also, get uninterrupted streaming music and complete data protection. Can life get any better?

Speed @ Day 384Kbps
Speed @ Night 1Mbps
Data Transfer Limit Unlimited

Free value per month Rs.300
Upgrade to Wi-Fi for Rs.1000

My airtel broadband/landline connection has been dead since[protected]

I have made many complaints and repeatedl requests to the company to look into the matter. The status of the problem today is still: UNRESOLVED!

The details are given:

20Aug:

complaint registered- Complaint no. 23686452

Result- marked as 'closed' on[protected] without any technician visit or problem troubleshooting
________________________________________________________________________________...⇄

[protected]

Problem unsolved, new complaint no. issued for the same complaint: 23822752

Result- marked as 'closed' on[protected] without any technician visit or problem troubleshooting
________________________________________________________________________________...⇄
Problem still unsolved, new complaint no. issued for the same complaint: 23917634
STATUS: complaint open, no technician visit--no resolution to problem till date.


This reflects a really pity condition of the company, as it is unable to look in to very basic problems faced due to their technical incompetency to provide an active connection.

In spite of not activating bhakti tashan my balance gets deducted.i tried to deactivate this service which i had not activated but the same does not happen...

It took me about i month to cancel a cell no. and now after temprary cancellation of the no. before the current billing cycle, airtel wants to drag the billing cycle till the next 8th statements, so that the actication fee of Rs. 500/- paid at the time of taking the connection gets adjusted.

I feel they delibrately harrasing their customers.

Please find below the communication:

From: Goldie Kapoor [ELIL]
Sent: Friday, September 04, 2009 4:00 PM
To: ‘[protected]@airtelindia.com’
Subject: RE: CANCELATION OF AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

Dear Ms. Carol Voidhiva

I fail to understand that why will the amount of Rs. 500/- (activation fees) would be adjusted in the forthcoming invoices from the fourth month Rs.100/- per bill till 8th bill, when I have already put a request for cancelation of airtel no. [protected].

I feel you are making a point of not refunding the activation fee & dragging the same till the 8th bill, when I have already informed airtel in righting to cancel the same account dated August 11th 09.

You are again requested to permanently terminate the above mentioned number & refund the activation amount of Rs. 500/- at the earliest.

Regards

Goldie Kapoor

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, September 04, 2009 3:09 PM
To: Goldie Kapoor [ELIL]
Subject: Re: CANCELATION OF AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

Dear Mr. Kapoor,

Thank you for contacting Airtel.

As per your previous interactions, you had request to send security deposit for the Airtel number [protected].

Based on your concern, please be inform you that we are not receipt of security deposit amount for your number as per our records.

However, the activation fee of Rs. 500/- is mandatory for all new postpaid connections. Also, the amount of Rs. 500/- (activation fees) would be adjusted in the forthcoming invoices from the fourth month Rs.100/- per bill till 8th bill.

Hence, there was no outstanding amount or any other dues in your account as per our records.

We appreciate your patience and understanding in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Carol Voidhiva
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

———Original Message———-
From: goldie.[protected]@eragroup.in
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Sent: 04/09/2009 12:51:35
Subject: RE: CANCELATION OF AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

Dear Ms. Rengaiah

Thanks for your revert.

I appreciate that you got back with a solution. As mentioned by you in the mail below that the credit of Rs. 80 – will be applied to my account which means there will be no balance which I would owe Airtel.

You are also requested to kindly ensure that no further balance charges fee is applied to my account. I hope you can understand that this is an individual account and I believe that Airtel does not open¿s an account without taking a security deposit from a customer (Which is not a corporate account).

You can also understand that it becomes difficult for any body to maintain the said receipt of the payment maid for the Security Deposit at the time of opening the said account. I have left it on you and hope that you can help me getting the security deposit back.

Regards

Goldie Kapoor

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Thursday September 03 2009 5:06 PM
To: Goldie Kapoor [ELIL]
Subject: Re: CANCELATION OF AIRTEL NO. [protected] [ BAL [protected] [protected] ]

Dear Mr. Kapoor

Thank you for contacting Airtel.

We understand from your previous interactions you had expressed concern over receipt of bill after cancellation and requested for refund of Security Deposit for your Airtel number [protected].

We realize that this situation must have greatly inconvenienced you.

Please be informed that as per the Service Request number 22283027 the mobile number [protected] has been temporarily deactivated with effect from 19 08 2009 and it will be permanently deactivated within 15 days from the date of temporary disconnection.

Also we thank you for choosing Airtel services and hope you will give us the opportunity to serve you again.

Further the waiver of Rs. 80 – towards bill charges has been posted in your account as on 03 09 09. Please be informed that the credit for the same will be reflecting in your forthcoming invoice dated 25 09 09.

Furthermore we also like to inform you that the forthcoming bill will reflect the payment and outstanding if any in your account.

We are not in receipt of your payment for the Security Deposit. We request you to provide us with the following details to enable us to initiate further action.

Amount

Date of payment

Location of payment

Receipt Number

Scan copy of Receipt with Airtel Hologram

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Jayalakshmi Rengaiah
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

———Original Message———-
From: goldie.[protected]@eragroup.in
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Sent:[protected]:57:02
Subject: RE: CANCELATION OF AIRTEL NO. [protected] [ BAL [protected][protected] ]

Dear Mr. Ahmed

Kindly refer to the mail sent to you dated August 11th 09 requesting you to permanently disconnect the above mentioned number.

To which I had received a call from Airtel that my cell phone connection is been cancelled. Also as per your request I have also paid an amount of Rs. 30 – which was stated by you as unbilled charges.

Yesterday I had received a bill dated August 25th 2009 from your end stating that I owe you Rs. 81.96 – which is due dated September 12th 2009. Please note that I have already informed you in righting as mentioned in the mail below to cancel the above mentioned number well b
….Rest of the message is truncated.
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