Airtel Complaints & Reviews

Sir/Mdm,
I have recharged my prepaid Airtel Mobile no. [protected] on 21st Sept,2009 with tariff reduction value voucher Rs. 35 to reduce STD mobile charges to rate of 0.50/0.60 Rs per min on Airtel/other mobiles. I was told that it is active with immediate effect for 30 days. I soon received a msg from Airtel ERecharge that "Recharge successful on[protected] at 08.47 PM". I was assured about STD call rate reduction. Still I checked on *111# about this and I got information that "Your temporary Service Class is 4160 with Expiry Date Oct20, 2009". Confirmed.
Today when I called on no.[protected] at about 5.55 pm on 22nd sept, 2009 and talked for about 6 minutes or max.7 min. and at ending call I received a msg that this call has been charged Rs. 7.00 at rate of 50 paisa per min. Enjoy rate of 50p/min.
I was shocked with this mischief officially made by Airtel. Soon I called on12144 and after complaining to customer care and then to a senior person in Airtel I was told that this card will activate after 24 hrs. from recharge. Who has the responsibility to tell about this at time of recharge and why was I assured by facility *111#. And if still Airtel somehow proves that this cheating is valid then how can it justify expiry of this facility in 29 days on 20th Oct, 2009 instead of committed 30 days.
In my belief it is clear cut default from service provider after taking charges nad exploitation of customer i.e. violation of consumer rights. I don't know how many customers have lost their money likewise.

Hello,
Respected sir , I am ImraN Ahmad advocate,we all of airtel old custmer, me and my all relative & frends are airtel user, mostaly we all o[censored]sing airtel 'Mobile Office' gprs service we spend money every month 450/-Rs, for 'M.O' gprs .
But we are not happy with airtel because here in my city airtel is only normal gprs service not 'EDGE' and here other providers are 'EDGE' why, i want ask öne question that why airtel is back in services. With out airtel 'EDGE' we all of getting very poor and dirty surfing and downloading speed in airtel so we all of not happy with airtel and we all of and our city users decide to leave airtel service
We have call many times to 'airtel C.C' and nodaloffice.upe' and write many letters to' up east airtel' but they don,t take any action to make airtel 'EDGE' in 'ikauna' so we all decide to write here about 'airtel careless services'
Note- we all of want please make airtel gprs 'EDGE' in my town,coz airtel have everywhere 'EDGE' only NOT in my city 'EDGE' if airtel not making gprs 'EDGE' we can leave airtel and advice to other that dön,t use airtel thats it.
We know if you want airtel can provide us 'EDGE' soon. And plz dont forget to chek a photo of airtel normal gprs network symbol those taken from my mobile.
Thanx & Regards
From-}-{-
1- Imran Ahmad Advocate
2- Dr. Rehan
3- Mr. Arif ( Physics Lecture)
4- Boby
5- Dilkash mobile point & and all other airtel city users from ' ikauna'.

City - Ikauna
Distt- Shrawasti
State- UP east
Pin- 271845
Contact- [protected],[protected], [protected]

Hello!

I got a complaint against AIRTEL mobile. Every day my friend is getting lots of messages in her mobile everyday to have friendship to a male person with their contact numbers. This is a sort of stupid activity encouraged among the public. Severe action should be taken against them as those messages are creating lots of confusions in a good family. Hope there will be a good solution for this. Is there anyone else who is facing this sort of problem

I had subscribed for an unknown Sevice in Airtel WAP .I am losing Rs 20/- per 10 days for no benefits.I want to deactivate this subscription by tonight.Please be kind enough to deactivate this subscription by tonight I will be grateful.(My cell no is +91 [protected].)

My AIRTEL mobile no is[protected].I am having the mobile PREPAID facility. For last one year Rs. 30 is deducted from my balance without opting for the AIRTEL RADIO facility. After deduction on your own you are sending me the SMS stating that AIRTEL RADIO is renewed.

Neither I asked for this facility nor used it.

KINDLY STOP IT IMMEDIATELY AND CREDIT balance( check your records honestly) to my account.

MOBILE NO.[protected].

Dear Madam/sir
I am a 4 year old POST-PAID Customer([protected]) of AIRTEL MOBILE.

I am not getting my bills/ statement of Airtel post-paid connection([protected]) from last two months. This is a regular practice of Airtel Mobile of not providing the bills on right time. I suspect that there is something wrong in my bill statement which I HAVE NOT USED. Now, they are asking me that they will disconnect my connection([protected]).



Since, I am using this connection from last 4 years & a will affect my job on discontinuation of the services.

At the same time I called Airtel Customer Care & infact Airtel Nodal center quite a many time. Their senior officials also spoke regarding the same. But, still I have not received any bill.





Below furnished are the details & Date.

Name-----Samiran Biswas

Mobile Nos-------[protected]

Account Nos.[protected]

Billing Address-------Samiran Biswas, C/o Mr. Satish Dagar,, Flat Nos-6A, Third Floor, Mohmmadpur. Near Bikaji cama Place. New Delhi[protected]

Complaint Date & time[protected]:- 23.08.2009 at 11a.m Reference Nos[protected]

29.08.2009 at 11.22 a.m Reference Nos.[protected]

29.08.2009 at 3.00 p.m Reference Nos.[protected]

15.09.2009 at 9.29 p.m Reference Nos.[protected].



Please help



Regards,

SAMIRAN BISWAS

Hello Sir/Mam,

Please unsubscribe Airtel WAP for my mobile number [protected] ASAP.


Thanks

Keshav

Dear Sir/madam,

I had a aritel broad band connection in noida two months before but at present we are move form noida to mayur vihar phase 3. We are laready put a request to transfer or cancelled iur connection but still we donot get and feedback call from thier technical department.

Please do some need full asap if possible.

Thanks
Vipul Kumar Varshney.

hi,
this is to complian that my airtel number [protected] i am using this number from past five years may be. from one year simply the currency is deducted and i dont use the wap service. without reason if they deduct this wont be good.and about mobile chat simply unknown people will call to my cell and it makes me irritated. please look into the matter and deactivate the mobile chat and wap service. or i have to go the consumer court.

Airtel broadband was well below the minimum subscription for past 10/12 months. For this month, they show a usage of 20GB and have billed for this usage. During this period there was no change in the usage pattern. Airtel says - "our servers show you have used" - Router is secure (by password & MAC Filters) - there is no scope o[censored]nauthorised access. It is a clear indication that Airtel is ripping off.

Fail to understand why couldnt an alarm email / sms be sent when the limite was crossed or an undue change in usage pattern.

Airtel has a lot to explain.

I had purchased one SIM under my name four years back and had also submitted the related documents.

Today when I called customer care,upon telling my name I came to know that the SIM had not been registered under my name.

It has been 4 years and it would be very diffficult for me to change my SIM and impossible to change my name.

Please look into the matter and help me solve this problem.

Dear Sir,

I am subscriber for the mobile no.[protected]. on 03.08.09. After re verifying my second application form I got my connection on 27.08.09. Now my Connection is being stopped from 17th september 2009. For your kind referance I am giving below the SMS messages I received.

• Recharge successful on 03.08.09 at 06.24pm.Talktime Rs.395.00 MRPRs.395.00 Trans ID.[protected].

• Recharge successful on 03.08.09 at 06.55pm.Talktime Rs.20.00 MRPRs.98.00 Trans ID.[protected].

• Kindly deposit your prepaid enrollment form at your nearest outlet to enjoy continued services. To locate Airtel exclusive outlet SMS AEO to 889. Received on 01.05.47pm on 06.08.09

• Thank you for choosing Airtel. We have received your documents and if valid details would be updated shortly. Sender(No name) AZ-service. Received 09.02.17am on 07.08.09.

• Thank you for contacting Airtel. If you are satisfied with the last interaction you had with Mohd. Sher, SMS Yes else No. to toll free No 876. sender (No name) 876.Received at 07.15.14 am on 27.08.09.

I regret to inform you that I contacted Mr. Retesh on No.[protected] and Mrs. Preethy Abraham on her Mobile [protected] regarding Disconnection of the Mobile Number. I had to spend Rs.500.00 for Taxi to go to your retailer in Panjim to verify my Application, in spite of these verification, inspite of your men coming to my residence to verify the address and reactivating my mobile and now it has been stopped. This has caused me a lot of inconvenience and mental torture. I have no time to go to your retailer again and again. I will highly appreciate if you could my mobile, if not pay my amount which I paid to your company and other expenses, a sum-total of Rs.1200.00

My friends circle has told me to complaint to the consumer forum and put it on the internet and daily newspapers. These does not suit me personally. I hope You will do the needful immediately.

God Bless You

Thanking you in advance

Yours faithfully

Lydia Pereira

My pre-paid mobile connection no. [protected] received a SMS on 11.09.2009 saying that "Congrats! You have been chosen for a FREE trial of Matrimonials on Mobile. Your trial ends tommorrow & you will continue getting Matrimoney Alerts at just Rs.10 for 10 days. Dial *321*11#(toll-free) to enter your matrimonial profile instantly! To deactivate your FREE trial send STOP to 121."

After receipt of this message, no. of attempts were made on 11.09.2009 and thereafter every day to STOP this unwarranted VAS but every time the reply from the Service Center was "We are unable to process your request. Please try later."

Till date no positive reply has been received.

Deepak P. Vanjare.

Dear Sir,

This is to bring to your notice my complain against the Airtel Broadband Services people. I am residing in Sai Sagar Tower(Goregaon-East). The Airtel staff had come and placed their stall in our society premises around 24th August09. On enquiring we were told that they would install the connection in max 7 days and asked us to make advance payment. We gave them a cheque of Rs.1500/- thru HDFC bank. The cheque details can also be provided.

Its been more than 20 days and there seems be to no definite answer from them. We have been in touch with Mr. Tiwari (cell no: [protected]) on a regular basis but there has been no satisfactory answer. There have been false promises given by them and on requesting them to refund the amount they have not yet reverted.

Request you to please take an action against them. They do not respond to calls and neither do they reply back.


thanks,
Siddhartha Bhandari
[protected]
.

Complaint Regarding: Reduced 60 rupees from my main account balance.

Dear sir,

Name: PRABHU.E
Mobile No: [protected]
am using N96 mobile......was sending bulk sms to my frnds on 19 - 09 - 09 11.00 A.M i guess......(approx)

if we select more than few contacts depends upon the memory......it will be stored as mms......but its actually SMS not a mms.

sending the messages to my frnds.....msges are failed and stored in outbox and moved that msges from outbox to drafts deleted some of the contacts and sent it to my frnds as sms.......even my frnds received it as SMS not as mms.......i[censored] want to verify check this number [protected] whether it is received as sms or mms.

but in AIRTEL they have charged 60 rupees for sending sms even i have activated 49 booster pack(3 months free sms). Ridiculous how can this happen

better changed your software and recognize whether it is mms or SMS.

consider this one as serious complaint.

i was speaking to Ram kumar TL(i think so) on 19 - 09 - 09 08.33 P.M. I said that i dindt send any SMS but from his point of view he is denoting it as mms.

kindly clarify regarding this.

Reply ASAP.

Prabhu

[protected]

Hi sir. My name is Ramganesh and i am from chennai. We in our organisation 'the professionalss' have been using the airtel connection from the past 3 years and using 8 CUG connection. Last month we changed our office to ashok nagar from valasaravakkam. And requested for the change of the connection to the respective address on 28th august 2009. They said that it will be done before 17th september but still they are not responding correctly. They are telling that we have requested for change in connection after 16 september. And they are telling that we have submitted that request in written form but that's totally false. No one from our organisation has did anything like that.
more than that they are giving false promises from 12 of september that next day their employee will come. But no one came. But only a boy (he should be around 12 yrs old)came with few wires. And went without doing anything.
Though we are using airtel from long time they are not giving us proper response. This is the first time i am registering a complaint against anyone. I hope the needed actions will be taking. Awaiting reply. Thank you.

Dear Sir,

My number is [protected] . I have been yousing your service since 3 years. Now i am facing problem
from your sevice airtel radio. Already i given comments in indian consumer complaints. and i am unable to using customer care . it is not working correctly form my number. last 15 day back i lost
amount of 40 Rs.(20+10+10 ) now i am afraid to recharge amount in my number. thats way i am not recharging in my number . so please de-actuvate airtel service and refund my lost amount.

Once again i request you please send message what action your taken.


Thanks and Regards
D.Sateesh Kumar([protected])

I am a Airtel customer for the last 4 more years..
My mob number:[protected]
From kerala...
Before the last two months I got an sms which describes an offer that,
Daily 100 sms free only at Rs 1 daily.. That 1 rupee takes for the first sms we send... And also this is for life time... And also they gave a number to activate this offer.. And I called that number, again they said these all things in malayalam... I like that offer and activated it.. Note that, that offer is for life time and it effects only sms...
After all, the last week I got another offer that,
call charge reduced to 60 paise for on year and also get 75 talk time with recharge of 175 rupees... And also give a number for details as usual.. I called and they told about that offer, I realised the things and i done that recharge...
Now what happened,
My sms offer get cancelled... Please note that this call charge offer and the previous sms offer have no any relation... Both different route...
I called customer care and told this, they said that sms offer will gone with this 175 recharge.. But i told them I need that sms offer than this call charge offer... They told tomorrow that is at 17th sep 09, note that this incident happening at 16th, at 5:46 pm they will reactivate sms offer by cancelling this 175 offer... But till 5:13pm that offer have not reactivated.. So i called customer care again, they told to wait untill 7:14 pm.. I agreed.. Then after 18th and today 19th, till now they have not done it... I called again the customer care, they told, there is no option to deactivate current and activate previous... Now what Can i do.. Please register a case against this bledy airtel...
This is not the first incidence I faced.. There are so many things against this airtel..
Once they gave an offer that to send certain number of sms within a period(period they mentioned) and get that total amount spent for sms will credited back on another day(date mentioned in offer).. I tried and not credited that amount on that specified time.. I called them, and they simply left the matter saying that offer is not for you..
And this like many more, like increasing ISD call charge without any notification... Taking subscription charge for using Airtel live which i have not used or even not heard...
And more...
I am first time here in this consumer forum and i don't know what will happen after posting this... Anyway anyone reading this post can do anything then please do, my complete support will be there... Thanks in advance....

HI ,

I am Yogesh , I changed my prepaid number [protected] to corporate (199) post paid, through Tele Star Communication Pvt . Ltd.

I have included 3 numbers in my CUG group which are [protected],[protected],[protected].

Now i had recieved my bill in which Rs.900 is extra included, call on all CUG numbers are included in bill.

So kindly waive off the extra amount and included above mention numbers in my CUG group

Thanks..

Dear Sir
I am the user of Airtel mobile no [protected] from Goa. On 15/9/9 at 10.10 am I got a message from 5432105 telling that that "Thank you for subscribing to matrimony ob Mobile Rs 10 for 10 days .To create your matrimony profile dial *321*11# (toll free). To deactivate send STOP to 121.
I never subscribed to any of such things and I am 57 years old. i do not know to send sms on mobile at all. I just manage to make and receive calls. Now I lost a lot money more than Rs.200.00
I do not know how the money cut.What system is this simply making a mebership and money being cut I called custommer care nothing is done. i am loosing my money everyday. I do not know to check i seek the help from others. Is this customer service or customeer squezing done by Airtel. I am told by people to complain in Consumer court.

I do not know want to do I want my money back, it is nearly Rs.300.00.

I hope you can do something to help me.

Thank You very much in advance.