Airtel Complaints & Reviews

I had asked a query to airtel customer care thru email but they had not even read the mail . But they replied as follows. They are having a poor customer response.the following mail shows how for they are servicing.Go thru the following reply from airtel and following mail written by me.


Dear Mr. Ram,

Thank you for contacting Airtel.

You have requested to refund the deposit amount for the mobile number [protected].


We would like to inform you that we are unable to process your request regarding refunb for the mobile number. We request you to revert with exact 10 digit mobile number to initiate further action in this regard.



For further assistance, mail us at [protected]@airtelindia.com.



We value your association with Airtel.



Warm Regards,

Krishnaprasath G
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hmil.net
To: [protected]@airtelindia.com
Cc:
Sent: 02/09/2009 12:03:05
Subject: Reg : deposit refund- [protected]

Dear Sir



My mobile number is [protected] and my number got disconnected due to address verification ( shortstay payment) . I got a bill for my usage of that number and I had paid that amount too.

Now you need to refund my deposit amount of Rs 300 for that number. Kindly transfer that amount to my another airtel number ie [protected].

Reply me in this regard.



Regards



¿¿¿¿¿

RAJA RAM B

Hi,

My friend uses a mobile number[protected]. When we send a MMS to this airtel number, I can't see the delivery of this MMS from other Service providers like Vodafone, idea & BSNL. When I called up the customer care, they said they are not responsible for this and asked me to contact their technical team. But from their technical team I got a strange response saying we can't help on this regard. And moreover instead of delivering the MMS to the phone they are sending a SMS to login to http://125.21.241.88/mms and a big joke from their technical team is that this URL is not working for the last 1 year. It is a simple example for how airtel is cheating the customers but if we can find there are a lot many like charging an amount of 500/- towards the activation fee but informing the new customers as it is just a refundable amount.

Thanks
Venkat.

I am having a land on Kuthera Jaswalan - Gagret una road, It comes near gagret after BDM ( 3-4 Km ). I want AIRTEL tower to be installed in my land.So pls you may contact me .My Cell no is [protected]

Hi,

I am Tejinder Singh from Chandigarh. I have been having network problems at my home which results in call drops and disconnections while using GPRS services.

I put in a complaint with the customer service of Airtel on June 2nd, 2009. Subesequently, after a few days, when the problem was not sorted out, I escalated the matter to the Nodal officer. When again the problem was not attended to, I escalated it to the so-called supreme authority on customer service, the Appellate Authority.

It has been three months since I have been following up with the problem and the standard five, well rehearsed sentences that I have been hearing from Airtel (and that includes the hilarious Appellate Authority) are:

1. We are sorry for the inconvenience caused
2. We have forwarded the complaint to the networking team and we are awaiting their feedback
3. Someone would be contacting you soon
4. We cannot do anything till the networking team gets back to us.
5. Please let me check the status on your complaint and I will revert to you.

After the Appellate Authority, there is no other addressal mechanism. When I asked the Appellate Authority of some other way to address the problem, the answer is "No one after me".

Is this the level of service one should expect from a service provider which advertises of "Atoot network" and boasts of its customer service levels.

Regards
Tejinder Singh

Dear Friend
I am regular customer of AirTel Bangalore and again and again face one weird problem and annoyed with Airtel.
Since yesterday, I am unable to call up any phone no. of STD Code 05661 (Sadabad, Western UP) from Airtel- Bangalore while same phone no. are able to get connected with any phone but other than Airtel, e.g. Vodafone and Reliance are doing good for this STD code land line phone numbers.
I am very much unable to call up my family and friends having phone under this STD code 05661. I am very eager to call my parents at 05661 indeed and thus while having cell phone with me, I am borrowing other’s cell phone to dial there.
This very much ‘uncanny” problem, has been faced several time in last few months and I have many many times done complaint at 121, customer care centre of Airtel, but no solution so far.

Please do help me ..Airtel

Dr Arun P. Sikarwar
Babgalore

I am customer of Airtel Digital TV. My Customer ID No. is [protected]. I got this connection 3 months ago and opted plan 1750 with 3 months free subscription that is new value pack.

3 months has been over and i haven't places any request to recharge it till date, due to out of station. i am not using this service from 15th August 09, after my account expired. Today i reached to my place and going to recharge it. But i came to know with the strange situation that my account is negative by Rs. 52/-.

I called the customer care and complained that i haven't give any standing instructions for my account than why it is negative? i haven't recharge my account because i was not able to use the service by being out of station for such period.

Customer Care executive replied that it policy of your company and put me on hold for long time without attending my call, when i asked to transfer my line to any senior person to discuss on this issue.

I want to know, how can anybody charge customer for not using services or how can anybody charge customer for unwanted grace period without any standing instructions or consent?

Customer is free to recharge it as per his convinience and availability.

Would requst you to please process my complaint. and provide me justice.

My Airtel postpaid connection cell no. is [protected].My cell has been not in function from last three days because on cell it showing "Your Registration is failed". When I saw this problem I contacted to the Customer Care executive & told about this, he simply said Sir your bill is due so we have cut your connection. I[censored] will submit the rest amount i.e. Rs 545/- then within four hour it will come into existence. Unless I have the credit limit of Rs5300/- according to their executive.

I am using this number from last two years. I have paid the bills within the due date & never paid with fine, i[censored] want check it will be clear from .
Several times I complaint to their executive regarding the conjestion & network problem. And also about the bill meter continues on during conjestion & network problem. Who will pay these bills? But no action has been taken so far..........I don't know why?????

Your customer care executive Mr. Divyakant Jani [protected] called me on the month of July 11 (hope so) regarding this issue. He appologises for the same & told me that we will deduct Rs300/- from the bills & u only have to pay Rs99/- along with bills whatever generated.But right now no Weaver can be generated during this July'09 because some upgradtion work is going on so most probably it will be over by this month. And also instructed me that I will say to the executive about the bills whatever will come has to deduct the amount i.e. Rs300/- from the bill amount & add only Rs99/-.

This month (July~August'09) bill came Rs1745.15/- & I made the payment Rs1200/- thought that I will have to pay a total amount of Rs1445/- (after the deduction of Rs300/- according to Mr. Divyakant Jani). Rest balance amount Rs245/- will be paid in the next month bill. I again called your Customer care Centre with the help of my friend cell & talked to Mr. Ganesh (from Pune Airtel Call Centre) & he has lodge the complaint of mine & given me the Reference no.[protected]. He told me that right now your connection has been terminated so plz pay the bill Rs545/-. After the working no. ([protected]) come into existense then we will look into this matter. It is simply harassing the end user who availing their service. During Telephonic converastion Customer care Executive use to say everytime "CHAMA CHAHTA HU SIR AAPKI HUI IS ASUVIDHA K LIYE" but the issue remains the same.

I want to ask to Bharti Airtel Chairman why their is so much ambiguity in your bills?????? It is regret to say, but the truth is Airtel postpaid bill is harrassing the customer. Plz look after this issue........

My Rerailer Sim Worng Recharge my Sim Rs:2
So Plan is life time plan
Please change the retailer Plan

Rerailer Mobile No:[protected]
please change the Retailer plan

pls help me

by Airtel fos Purushoth

HI,

I AM POONAM, WORKING FOR SHIPPING COMPANY, JOB TIMING IS 09.00AM TO 7.30PM.

I AM USING AIRTEL PREPAID SERVICE. ON SATURDAY DATED 29 AUG. 2009 I WENT TO AIRTEL GALLERY AT MAHIM FOR ISD CALL FACILITY SERVICE BUT DID'NT FIND ANY GOOD TARIFF FOR ISD CALLS. THE PERSON WHOME I WAS TALKING TO HIM. HE SHOWED ME 5 SPECIAL OFFICER WHICH IS COMES IN POST PAID SERVICE. HE SAID THAT IS VERY GOOD PLAN AND MINIMUM RENT PLAN FOR EVERY MONTH AS I AM CUSTOMER AND CUSTOMER ALWAYS SEES HIS/HER PROFIT TO SAVE THIER MONEY. I TOOK THAT PLAN ( SPECIAL 5 PREPAID TO POSTPAID) AND THAT PERSON TOLD ME IT WILL ACTIVATE WITH IN A DAY. THE MESSAGE WILL COME ON YOUR CELL PHONE THAT INSERT SIM. FROM MONDAY I AM STILL WAITING FOR THE MSG. BUT I HAVEN'T RECEIVED ANYTHING HENCE I CALLED CUSTOMER CARE NO.121 THE COUSTOMER CARE PERSON TOLD ME THAT GO TO MAHIM BRANCH AND ACTIVATE YOUR POSTPAID SERVICE YOURSELF.

I AM NOT SITTING IDEAL AT HOME TO GO ANY TIME AT AIRTEL GALLERY. AS MENTION ABOVE I AM WORKING FOR SHIPPING COMPANY MORNING 9.00 TO 7.30 EVENING BY THE TIME AIRTEL GALLERY WILL CLOSE. I ASKED HIM GIVE ME MAHIM BRANCH CONTACT NO. HE REFUSE TO GIVE ME NO. AND HE SPOKE VERY ARROGANTLY. I AM AIRTEL CUSTOMER THIS IS THEIR DUTY TO HELP US IF THEY CAN NOT PROVIDE PROPER SERVICE TO AIRTEL CUSTOMER THEN WHY THERE ARE SO MANY BARNCHES WITH ARROGANT STAFF BETTER YOU CLOSED DOWN YOUR AIRTEL COMPANY. YOUR ARE ASKING WORKING PERSON TO GO PERSONALLY AIRTEL GALLERY AND MAKE YOUR SERVICE YOURSELF. THIS IS VERY RIDICULES. THE SERVICE OF AIRTEL COMPANY IS VERY VERY POOR.

I have recharged with RC 46 by which i can call all STD Calls at 75 paise per min. for 30 days on 10/8/2009. But today i.e; on 31/8/2009 when i called a STD Number, i have been charged Rs1.50 p per min. I have talked with Airtel Customer Care, But, he didn't respond properly.

sir,am an airtel prepaid customer,n i want to unsubscribe frenzo service...now am not using the service.every month i ve been charged Rs.20,..
So pls sir tel me via email, how to unsubscribe it.or my no. Is [protected]

Sir,
I have submitted complaint of the disability of my Airtel Fixed Line on 29/08/2009 but still after 3 days there is no action on my compaint and I am suffering a heavy loss due to it. I want you to kindly interfare in the matter and solve my problem as soon as possible. Meanwhile, I asked the Airtel executive about compaining in Indian Consumer Forum, their reply to me was, "It doesnt matters".
My Airtel Fixed line number is[protected].
My Complaint Number regarding the issue is 23700334.

Respected Sir/Mam,

My name is Jigar Madhsudan Thaker. I am having Airtel Prepaid connection on my cousin's name Hardik Patel no [protected]. I got message on 22/08/2009 for 84 rs/- recharge in which i would get benefit of low out going tariff on both airtel & other service provider. It also mentioned that I would be able to enjoy the tariff for 6 months, & i would start getting benefit after 48 hours. I have done recharge after contacting Airtel Customer Care Executive I was informed that I was eligible for the recharge. I have done recharge on the same date. After 48 hrs I contacted Airtel Customer Care regarding I have not received benefit for the recharge. I have not received any satisfactory reply by their side even Executives & their Supervisor didn't had any proper knowledge about the same. I have called almost 10 to 15 times for the problem in last week ie: 24/08/2009 to 29/08/2009. I have also visited Airtel Relationship Center for the same. I have given all the necessary details regarding the recharge & problem I faced. When ever I call customer care the provide only one resolution ie: Sir wait for 48 hours & your problem will be solved. But till date I haven't received benefit for 84 Rs recharge. Still am getting message for 84 rs recharge.

Complain Reference Number Given By Airtel Customer Care:- [protected], [protected], [protected]



Kindly do the needful. Waiting for your reply

Thanking You
Jigar M Thaker

I have old mobile campus plan of Airtel Prepaid and my validity expired on 15th August, to increase the validity i am recharging with Rs.156 in which there is zero talk time and 1 year validity but i am unable to recharge. I have complained several times but there is no response inspite i have talk to senior customer care executive as well, they just say that within 24 hours i will be able to recharge but nothing happens. Infact one customer care executive says that i am complaining first time now what should i do. My no is from Pune Maharashtra and no is [protected] .
If anybody can help please help and give me email address of Airtel .

i have an airtel wireless internet connection. i paid 3500 for the connection+device

according to device manual device will give speed up to 256kbps

but in real it gives 2or3kbps

and the company not ready to take back the device
and the company sell there product for the name of 3G wireless internet and it is clear faurd to me.
plz help me

I am using Airtel card in my gsm mobile. This sim card i, used around 4 and half year (continue). and
i paid high call rate to the company 1Rs./minute where the new customer get a free sim card without and charges and no activation charges moreover also get life time validity and lowest call rate.

I talk to the custome care about this, so they tell me we can not provide any spacial customet scheme to old customer.

I am not saying that the Airtel Company is very bad or they can't gave any scheme but
i am only and only say to that anythig give to the old customer so, they can not change to this company..like me ...
it is better for both.

My name is Sheetu Nijhon and I took the aitrel postpaid no [protected] on 1st Sep 2008 in pune. Since then I was experiencing a lot of network issues and i left complains with coutomet care also. I personally went to the airtle office and complained. They always use to assure me saying that its will be ok in a month but it never happened.

After that around one to one and a half month ago in July 2009 I finally decided to get rid of it. I wanted to disconnect the no so I went to the kalani nagar office of airtel in pune. There some manager Gaurav tried to convince me for 1 hr not to disconnect the no but I was not convinced. I cleared all my pending paments, submitted an application and id proof to disconnect and they told me it will be disconnected in a 2 days.

I forgot about it and thought it was disconnected until a week ago when I recievd a bill. I was very angry and I went to the same kalani nagar office of airtel where they told me to repeate the procedure again. They told me to clear the dews again because they had probably lost my application or dint want to disconnect as it will reflect bad in there accounts. So now i was suppose to pay the bill though i had no sim and i had not used the number since past around 2 months. I refused to pay the bill as i had not used the no and I m not responsible for there carelesness of loosing documents.

Then a person Amit and prayanka in office told me that they will check the call history of my number and if it is 0 then they will process to disconnected. So I sat in office for another 2 hours but the network was so bad that they were not able to check. It was heights of pathetic service. So I left it to then to see and disconnect.

I am wating since 2 months for my no to be disconnected and you claim to do it in 2 days ... havent seen worst service than that. If you read my mail at least now disconnect.

Hi,

Today i recieved a call from Airtel Gurgaon bill region office employee and he started misbehaving with me. He started talking very rudely and very offensively to me. Seems some friend of mine was not paying his airtel bill so Airtel was now calling everyone he had called to tell him to pay up.

I have always been airtel's loyal customer but i think now i need to thing about it.

The person's name was Ashish and he called me from number [protected].

I have sent a mail to airtel's customer care email. Lets see what they have to say apart from saying sorry...


It is truely disappointing and outraging. Please look into it.

I have converted my pre to post as per the company policy on February 2009 to H15CUG 240 plan in Kormangala ARC no1, Bangalore. I received from a reply that i cannot covnvert pre post as per my request, i need to go to any of the general plan and change thru company Airtel contact person. As per this reply the H17CUG199 plan is activated on February 2009.

Then i have contacted my company rep and the plan is changed to corporate plan od H15CUG249 plna on April and the same is activated.

On12June09, the plan is changed to H17CUG199 plan without my notice and they have charged. I have noticed this issue and informed to the Airtel on 7th August 2009 and asked to revert back the money which i paid due to the Airtel mistake on the plan change and struggling to resolve it. I have sent the mail to Ombudsman also but no respones.

I never seen these kind of worst customer service for the corporate people anywhere in


Following mail i sent to Airtel and Ombuds man many time.
Hi,
Are you really understand the issue? I feel you are not able to understand the issue. Please ask some one to help you to understand the issue clearly . This is what i am able to understand from your reply. Carefully read the following three bullet points.
H17 CUG 199 is activated on Februry 2009.
H15CUG249 is activated on April 2009 as per my request
H17CUG 199 is activated on 12 June 09
The question is my plan is changed on 12 June 2009, Why this change is happened? Who asked you to change the plan. If you are not clear not able to understand the issue call me or tell me the location i will come and show all the proof on this.

Don't repeat the same story that i have asked the plan like that. That is really a stupid thing to say. I have raised the request on 7th August and till you are telling the same story.

Check from your end thoroughly. I can proove that the mistake is happen at your end during the software upgradation.

Dear Ombuds man,

I need your involvement on this issue, I am struggling for the past one month to make your people to understand on this issue. They are not able to understand the customer issue. I have written so many times and i have recevied the calls from so many people and told the issue but not able to get any resolution.

Still if you are also not able to solve the problem, please send me the person who can take the issue and able to solve.

regards
M.Muthuraj
[protected]

Every week i am getting Rs. 20/- dedudcted from my account and a message is flashed that this is deducted because of gclub membership.this is not legal and is incorrect.my mobile no. is [protected] . It requested that this deduction should be stopped somehow. i don't even know about gclub I am simply getting a message from 64611020 as "Thanks for using (Subscriptions, Text Based Services) Subscription service on Airtel WAP. You've been charged Rs.20. Enjoy http://gclub.in