Airtel Complaints & Reviews

Airtel Customer Care is really WORST so is their Service and Technical Department. They Speak all false and don’t have basic manners of speaking. They cheat people and dump their money.

I have Airtel Prepaid number [protected] and on 15th August’09 I have recharged for SMS pack of 33Rupees.

The recharge agent told me I can check by SMS balance by using the *123*6# key.
Only the first day it showed the correct balance and then it was showing me 0.00 balance.
When contacted the Customer care they immediately took my complaint (#[protected] Dt:18August 2009). They promised me that after 48 hours the problem will be resolved and I can see my SMS balance and use the SMS facility.

To my surprise I got a call only after 72 hours that too they closed the complaint before confirming with me that the problem is solved or not. Till date the Problem is not solved.
I have made another complaint (#) and they again took 24 hours to solve that. This time again they said its solved but I cannot see any SMS balance in my mobile.

WORST things happened to me all the time when I was calling the Customer care,
First things are they themselves don’t know what is the offer is and they don’t record any of your previous data. Every time you call them they take your interview regarding the problem right from your name till the complete problem description.
The call center Supervisors speaks as if he is the ALMIGHTY and you are his salve. He has all the rights to disconnect your call if you don’t agree to what he says.

I spoke to two supervisors one Manohar from Bangalore, this guys has got his name as Manohar and his colleagues did not tell his full name so that I should not complain against him. He was so rude and did not even care to listen to my problem and kept on repeating that there is not issue and I should disconnect the call. Before I could ask him anything he simply disconnect the call. What a big Bas*** he is to behave like this. I had to call again to them only to get to know that he cannot speak to me (may be he don’t want to speak to me).
I was asked to speak to another Manager called Pratima, she too was selling all different things and gave me a shock that I should be using the SMS service even when the complaint was logged no matter Airtel deducts extra money from my other balance. Now since the validity of SMS pack is over I cannot send any SMS from the offer recharge.
What a GREAT Answer. May be I should commit suicide before this two people as a reward to their customer care service.
WORST PEOPLE I have ever seen in my life. Nicely they have taken all my SMS recharge money and did not give me any benefit. Good way to make profits.

Believe me their executives really don’t know anything and everytime I had to tell them the whole issues (I did that 10-12 times).
Atlast when I said I want to complain about this they gave a email id and said this is the only way to complain. A Telecom company doesnot have a single complaint telephone number. GREAT. Keep up your good Service. That too they will not give me the names of the executives who all spoke to me so that I should not complain on anyone.
CRAP, JUNK, STINK is what I say to their service and their executives.

sir, i am the owner of cell site which is given to you on rental basis, No. BPR 009 at Bijapur Neelanagar, the rent is enhanced to Rs. 3080/- after completion of 3 years, but you have paid less rent during April 2009, for that i have written a letter to the Sridhar Sindhe of your company which you have given as authorised Signatory, but no response and not received enhanced rent so far and also the rent for the month of June to Aug.2009 is pending and for the said delay you have to pay interest please avoid such irregularity in future. Thanking you.

This is to inform you that the Airtel Sales executive has taken the cheque of Rs 1000 (One thosand Only) from me and have not provided any Airtel Broadband services. NOw, the cheque of RS 1000 has beeen debited from my bank account no 1557355 on 5th aug and no refund is been given to me. The Airtel Sales executive told me that I will get the refund os Rs 1000 in form of cheque of HDFC bank by the Airtel and now it is almost 15 days that I am waiting for the cheque and the person is saying that the cheque is with the courier company.

Cheque NO. - 826073
Customer Enrollment Form no - 1861038
Name -Rajesh Bhatia
Address- WZ - 1673, Multani Muhalla, Rani Bagh - 110034
Phone Number- [protected]

I appreciate if the issue should be deal on the High priority.

Today 24/08/2009 I called airtel customer care from my friends airtel no to 121 to know how do i reactivate my airtel prepaid coin phone connection they told to contact [protected] I called them they told to call 4031919 while calling to that number they told to call to [protected] again while calling back they told to call 4010555 they told to call back [protected] they told to call to [protected]. then I called back to [protected] they disconnected my call . So as customer care they are not supporting a single customer. No person was responsible in that place to make them responsible I wast a compensation of Rs. 10, 00, 000/- from airtel>so that they will allocate an eligible person for customer care service.

PLease register this complaint and help me

All the calls I made was from my bsnl number 2629660 and 2629770

plz. help me sir this person bearing an airtel mobile no. [protected] in india in hyderabad is disturbing me a lot by giving messeges and after calling not giving me any response plz.. help me sir/ madam

I have Purchase a digital TV on 26th January 2009 at Big Bazaar 129 Belillious Road Sale offer and that was installed at my residence address 215/6 Gulmohar Railway Colony Howrah-1.on 28th January 2009 Purchase Cash Memo No.7422 .Product Serial No.S[protected]
But we are facing problem by your product and informed you. But we have many Service request. for solve this problem but not solve till date 23rd August 2009.
Date S.R.No Time 07/08/[protected]:55 P.M 10/08/[protected]:30 A.M
13/08/[protected]:00 P.M
14/08/[protected]:33 A.M
15/08/[protected]:57 P.M
22/08/[protected]:31 A.M.
23/08/[protected] 06:17 P.M

I am Tarun Chopra writing from faridabad.I am having AIRTEL DTH Connection, My Cust ID is [protected].I got my connection on 5/8/2009, From the very First day I have been experiencing video problem in many Channels.I mailed many times to AIRTEL Customer care, Also registered my complaint Telephonically.I also got complaint Numbers, But still Today till 24/8/2009, This issue has not been resolved so far.My complaint Numbers are 954119 & 962344.Everytime I call to customer care, They are not able to give you the solution.AIRTEL service network in faridabad is very very poor.No Customer care service centres numbers are available in faridabad to resolve Technical issues.I was expecting the same satisfaction, We are getting in AIRTEL other services Like Mobile & Broadband, But Situation is such a worse in DTH, It's beyond Imagination.It's better to go for Other DTH services, rather Than AIRTEL DTH.
There is no care of customer complaints, Issues are not getting resolved on time.

I am resident of aashiana apartment in mayur vihar Phase-1, delhi-110091, I purchase airtel no [protected] around 6 months before but in mayur vihar it dosnt work. i complaint for this 3 times but they said that we are doing work on it & the problem remains the same. I never use my cell at my home.

Please solve this problem

I have a spouse connection([protected]) for which I have given a TOC and have submitted all required documents in FEB 2006 and till date it is not updated.(I would have resubmitted alteast 6 times in different ARC's as requested by Airtel CC Managers)

In the last three years I have requested the same whenever some official calls me from Airtel call center. Each and every time when I stop my payment Airtel collection manager promises that the same will be done.But all in vain.

I have stopped my payment and my number is in PD status for last 20 days, Over and above collection agency usess abusive languages for payment, in my case lets understand that the mistake is not from my end. In the last three years cos of some lethargic person in AIRTEL my wife is unable to submit her bills to her company for reimbursement.

I have written to the CEO of TN circle on 16th June 2009 and its August end now and no one is interested to resolve the issue.

Request your intervention in getting things right in this issue

To
The Director
Airtel Ltd
Sub: Request of blocking the sim card with incoming is it possible to give details through email.

Respected sir
This is to inform that i lost my phone along with sim as i want to block the sim card with incoming along with proofs if there is chance to write a complaint through mail i will give the details of mob no and sim no send the details to my mentioned mail id sir.

My Mobile No. is [protected], Post paid Airtel Connection. The Plan is Advance Rental Executive - Rs.999/-. The expiry date of the plan was 13/07/2009. Towards renewal of the plan for a further period of one year fron 14/07/2009 to 13/07/2010, Rs.999/- was paid at Airtel Relationship Centre - Reach Communications, Chrompet, Chennai on 30/06/2009. The plan amount of Rs.999/- was paid along with the bill of June, 2009 of Rs.306/-. Confirmation of Receipt of Rs.306/- was received, but no confirmation was received in respect of renewal of plan charges paid.

The Airtel Relationship Centre at Chrompet, Chennai was visited on 07/07/2009 personally and they were informed that the money collected from me was not transmitted to Airtel. After my reminder only the amount of Rs.999/- was transmitted to Airtel.

Arbitrarily and without my consent, Airtel renewed the plan from 07/07/2009 and informed me that the expiry date is 06/07/2010. The plan should have been renewed from 14/07/2009 which should carry expiry date of 13/07/2010. Airtel do not seem to understand the simple mathematics of yearly renewal, i.e., when a plan expires on 13/07/2009 and renewed for one year, the next due date will also be 13/07/2010 only.

Complaints were made and representations to Nodal Officer and Appellate Authority also were made, but all in vain. All of them inform that the next date of renewal will only be 06/07/2010 and not 13/07/2010. Seven days of the plan is straightaway taken out by Airtel.

Please look into the matter and render justice.

Yours Faithfully

H.SUBRAMANIAN
[protected]

Dear Concern,

I am unable to get my PF amount from the caption company, they are delaying the PF procedure for more than 8 month...kindly help in the fetching the PF amount...

please find mail attached for your quick reference & investigation...

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Last Mail sent to Airtel team...but no revert...PLEASE HELP

Fw: Re: Fw: PF & FnF Status (Reminder 3)
jarnail saini <[protected]@yahoo.co.in>
Wednesday, 29 July, 2009 4:54:36 PM

Dear Ushus,

As discussed, resending you the mail for 03rd TIME.

Please provide me the Acknowledge Copy of the PF form submitted to the PF dept or else give me the alternative option to get my PF and F&F money.

I hope you will appreciate my stand, as its already 7 MONTHS that I am following with you & your team...but in vain!!!

I am fed up of playing this email-email game now...

Hope, this time you will revert in my favour...or else I will address this issue with you all concern personnels to consumer court & media to recover my money.

Airtel being a brand company will face trouble in terms of reputation for such a small issue on PF and F&F settlement.

Kindly look into the matter,

I will appreciate your early response in the regards.

As usual ...Awaiting revert from your end.


Jarnail Singh Badwal.
[protected] / [protected].



--- On Tue, 28/7/09, jarnail saini <[protected]@yahoo.co.in> wrote:


From: jarnail saini <[protected]@yahoo.co.in>
Subject: Re: Fw: PF & FnF Status (Reminder 2)
To: Ushus.[protected]@Airtel.in
Cc: samir.[protected]@airtel.in, hr.[protected]@airtel.in, hr.[protected]@airtel.in, sangeeta.[protected]@airtel.in, reena.[protected]@airtel.in, srinath.[protected]@airtel.in, co.[protected]@airtel.in, manu.[protected]@airtel.in
Date: Tuesday, 28 July, 2009, 2:03 PM



Dear Ushus,

Awaiting revert from your end.


Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].

--- On Fri, 24/7/09, jarnail saini <[protected]@yahoo.co.in> wrote:


From: jarnail saini <[protected]@yahoo.co.in>
Subject: Re: Fw: PF & FnF Status (Reminder 1)
To: Ushus.[protected]@Airtel.in
Cc: samir.[protected]@airtel.in, hr.[protected]@airtel.in, hr.[protected]@airtel.in, sangeeta.[protected]@airtel.in, reena.[protected]@airtel.in, srinath.[protected]@airtel.in, co.[protected]@airtel.in, manu.[protected]@airtel.in
Date: Friday, 24 July, 2009, 8:32 AM



Dear Ushus,

Awaiting revert from your end.


Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].


--- On Tue, 21/7/09, jarnail saini <[protected]@yahoo.co.in> wrote:


From: jarnail saini <[protected]@yahoo.co.in>
Subject: Re: Fw: PF & FnF Status
To: Ushus.[protected]@Airtel.in
Cc: samir.[protected]@airtel.in, hr.[protected]@airtel.in, hr.[protected]@airtel.in, sangeeta.[protected]@airtel.in, reena.[protected]@airtel.in, srinath.[protected]@airtel.in, co.[protected]@airtel.in, manu.[protected]@airtel.in
Date: Tuesday, 21 July, 2009, 5:54 PM



Dear Ushus,

Need your personal attention.

I have spoken with the officer at PF office at Delhi the number provided by you[protected]. howerver, to my surprise, the official confirmed that they have not received any PF form at their Delhi office. Moreover, He also confirmed that the PF number (HR/GGN/10693/018544) seems to be of Haryana and not Delhi. On insisting, based on your email confirmation of submission of the form to RPFC office at District center, the official has requested the scanned image of the acknowledgment copy to be provided.

Request you to re-confirm my PF number and facilitate to send me the scanned copy of the acknowledgment for assisting me in my follow up with the PF office at Delhi.

I'm also awaiting my FnF status, which was on your priority list as on 29th-June-2009 (see the trail mail).

Awaiting riposte.


Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].


--- On Wed, 1/7/09, Ushus.[protected]@Airtel.in <Ushus.[protected]@Airtel.in> wrote:


From: Ushus.[protected]@Airtel.in <Ushus.[protected]@Airtel.in>
Subject: Re: Fw: PF & FnF Status (Reminder 1)
To: [protected]@yahoo.co.in
Cc: samir.[protected]@airtel.in
Date: Wednesday, 1 July, 2009, 4:42 PM



Dear Jarnail,

Reqest you to contact on the nos mentioned since sometimes site does not get updated.

Best Regards

Ushus Nair
HR - Operations
Maharashtra & Goa Circle,
Bharti Airtel Limited, Mumbai
LL : +[protected]
GSM +91 [protected]
Mail : ushus.[protected]@airtel.in





[protected]@yahoo.co.in
07/01/2009 04:41 PM Please respond to
[protected]@yahoo.co.in

To Ushus.[protected]@Airtel.in
cc samir.[protected]@airtel.in
Subject Re: Fw: PF & FnF Status (Reminder 1)

P Please do not print this e-mail unless it is absolutely necessary P





Dear Ushus,

As per your mail dated 29th-June-09, you have mentioned that my PF form has been submited to the PF office but i have checked the status on the website http://epfindia.nic.in/indiaepf/loginnew.aspx and i am getting a message "Your Claim Not Received by this Office!"

Refer attachement for your ready knowledge & advice.

Also request you to provide me the acknowledgement copy of the PF form submitted to the EPFO, Delhi.

Your prompt response will highly appreciated.


Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].

--- On Mon, 29/6/09, Ushus.[protected]@Airtel.in <Ushus.[protected]@Airtel.in> wrote:

From: Ushus.[protected]@Airtel.in <Ushus.[protected]@Airtel.in>
Subject: Re: Fw: PF & FnF Status (Reminder 1)
To: [protected]@yahoo.co.in
Cc: samir.[protected]@airtel.in
Date: Monday, 29 June, 2009, 5:06 PM


Hi,

Shall revert as soon as I get ur revised cheque..regret the delay..we are treating this on priority.





[protected]@yahoo.co.in
06/29/2009 04:16 PM


Please respond to
[protected]@yahoo.co.in


To Ushus.[protected]@Airtel.in
cc samir.[protected]@airtel.in
Subject Re: Fw: PF & FnF Status (Reminder 1)


P Please do not print this e-mail unless it is absolutely necessary P







Dear Ushaus,

Thanks for the update on my PF status.

Please update me on my FnF status as well.

Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].

--- On Mon, 29/6/09, Ushus.[protected]@Airtel.in <Ushus.[protected]@Airtel.in> wrote:

From: Ushus.[protected]@Airtel.in <Ushus.[protected]@Airtel.in>
Subject: Fw: PF & FnF Status (Reminder 1)
To: [protected]@yahoo.co.in
Cc: samir.[protected]@airtel.in
Date: Monday, 29 June, 2009, 1:04 PM


Dear Jarnail,

Your PF withdrawal forms were signed and submitted by us to the office of the Regional Provident Fund Commissioner, Delhi (South), Wazirpur Industrial Area, Delhi on 23-Apr-2009. As you may be aware that our PF funds are managed by the PF Department and hence your PF widhdrawal forms need to be processed by them and accordingly the pf accumulations will be transferred to the bank account mentioned in your forms by them directly. As per the PF rules, once the PF forms are submitted to RPFC, we have limited scope/responsibility on the same as neither any status is shared by them with us nor details of settlements are shared with us directly.

As communicated earlier, it normally take 60 days time for PF Settlement as per the process of the PF Department. In case you do not get the PF accumulations in your Bank account within this time, you may please get in touch with the PRO of the PF Department at[protected] to check the status on the same directly on (http://epfindia.nic.in).
For any correspondence with the PF department you can write to the below mentioned address
RPFC Delhi(South)
28 District Center
Wazirpur Industrial Area
New Delhi.
[protected]
[protected]
Should you have any query or need any clarification please feel free revert.

Thanks & Regards,
Ushus Nair



----- Forwarded by Ushus Nair/HR&Ad/Mum/Airtel/BTVL on 06/29/2009 01:09 PM -----


Ushus Nair/HR&Ad/Mum/Airtel/BTVL
06/28/2009 02:24 PM To [protected]@yahoo.co.in
cc samir.[protected]@airtel.in
Subject Re: PF & FnF Status (Reminder 1)Link



P Please do not print this e-mail unless it is absolutely necessary P







Dear Jarnail,

Your PF Form has been sent to Delhi Office. They have to confirm if they have submitted the same to RPFC. Have requested them to update me on the same. Shall revert you as soon as I get a reply from them.

Best Regards
Ushus Nair





[protected]@yahoo.co.in
06/16/2009 08:28 AM



Please respond to
[protected]@yahoo.co.in


To ushus.[protected]@airtel.in
cc samir.[protected]@airtel.in
Subject Re: PF & FnF Status (Reminder 1)



P Please do not print this e-mail unless it is absolutely necessary P








Dear Ushaj,

Awaiting revert from your end.


Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].


--- On Mon, 8/6/09, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:

From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
Subject: PF & FnF Status
To: ushus.[protected]@airtel.in
Cc: "Jarnail Singh Badwal" <jarnail.[protected]@mcx-sx.com>
Date: Monday, 8 June, 2009, 12:25 PM

Dear Ushaj,

As you are aware, I have been continually following up with you & your colleagues for my FnF "Dishonored" cheque since February 2009!!!

Moreover, I have also been following up with you for my PF since December 2008!!!

I sincerely request you to kindly let me know the status at the earliest before i take the next logical step.

Awaiting revert from your end.


Thanks & Regards,
Jarnail Singh Badwal.
[protected] / [protected].





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Hi

I was using Airtel brodband internet connection in chennai for 2 years from 07 to 09 and moved to bangalore on Aug 09 and placed a request for shifting of connection. Since the Area to which i have shifted is awaiting Airtel connection, i had no other option to cancel the connection.

For cancellation i think it is an herculian task with Airtel broadband. The Customer care does not seem to have enough knowledge or willingness and i was totally frustrated with the response i got.

I didnot expext this kind of very poor customer response from an company like Airtel, it is really pathetic. It is not sufficient if they have some stars like Sharuk khan etc. as their Brand ambassador to survive in the market and continue to provide this response.

I am really frustrated. I really wanted to disconnect the broad band connection with Airtel and stay in peace.

Regards
Arvind

Subject :- Installation not happening at new location …[protected]
Dear Sir,
The mail is regarding the complaint for my airtel Digital TV, As from last four days I myself is calling at your helpline no. & wasting at least a hour with your call center people everyday, as the complaint is I have taken your digital TV connection in Jaipur but now I have been transferred to Rohtak so I had taken the setup box & dish tv along with me at Rohtak itself ..
I have made the call at your helpline no. on 20/8/09 and told them about the installation at my new address they have taken all my details along with my new address, which now I had given them for more then 5 times, they have told me about the charges of 600 Rs will be deducted from my account balance I accept that condition immediately & they have made the entry in my account by that day only & confirmed me that their engineers will visit at my new address in Rohtak by 11.30 morning on 21/8/2009, but unfortunately nobody has visited at my place, after that I am regularly calling at your helpline every time they gives me the complaint no. & giving me the assurance that their people will visit along with the timings, We are waiting for them everyday & nobody is visiting …
Now the water has passed my head & I claim a compensation from airtel for wasting my four days along with the mantel harassment your call center people has given me & how could you debit my account when the installation has not been completed till now ..
I really fill that I have done a blunder mistake of choosing airtel digital TV connection when there are so many other options are available in the market..
Kindly revert me with a proper solution along with the compensation other wise, I DO NOT HAVE ANY ANOTHER OPTION TO GO TO THE CONSUMER COURT..

Rgds,
Anit Chhabra
318, Sector 14
Rohtak (Haryana)
Pin :- 124001
Mobile :-[protected]
[protected]

Dear All,

I got Airtel DIGITAL TV with my Samsung LCD as free gift. I applied for installation of the same on 4th August, From That date biggest nightmare of my life started. Complete detail is mentioned herewith.

This email i sent to AIRTEL people:

Dear Airtel,

First of all thanks a lot for your Airtel Digital TV, India’s most pathetic DTH service provider.

Now your first question is why you got this appreciation from your just 10 days old customer?

For your understanding I hereby describing whole story one by one:

1. FOR INSTALLATION: I got this DIGITAL TV free with my Samsung LCD TV. As per AIRTEL voucher, for installation I have to contact on your toll free no[protected] or toll no[protected]. But your call centre executives says that since RAIPUR is tier 3 town as per your classification so on phone they will not help me out, I have to talk to nearest dealer for installation, and dealers say that since this is not bought from there so they are not helping me for installation. After doing lots of effort from my TV vendor (Lotus Electronics) I got my customer ID [protected] on 4th August 2009. From that day one of worst nightmare of my life started.
2. Since installation (i.e. on 06th which was promised on SMS was 05th) I raised 7 customer complaints for not able to view channel on DTH. Each and every query get closed in AIRTEL system with prescribed TAT but without any information to customer. All time I got the SMS that your so and so request has been successfully resolved. And when I raised the issue with call centre than they put lots of technical jargons like:
(a) Every call having 2 level of closure, when we raised the call to engineer they close the call that they will resolve the issue, and 2nd level when they actually resolve the issue- MOST interesting fact of this is that customer is getting SMS on 1st level of closure but he haven’t get any message for 2nd level resolution. ONE more interesting fact is that AIRTEL every compliant close well within TAT. Suppose your raise the issue, call centre executive will gives your one call reference no that will also comes on your mobile through SMS with expected time at which call has been resolve. And just 5 or 10 minute before the schedule time of closure you will get the SMS that your call has been successfully resolved. As per call centre executive, this SMS is generated when engineer take a appointment from customer. But believe me and you can check my mobile’s incoming call details that not a single time I got a call from AIRTEL DIGITAL TV for my concern before the closure SMS.
(b) Raipur-492001 is tier 3 city, so we are not having any access over the technical support team over their. And if you fell that your complaint is not resolved properly than you have to raise the issue with AIRTEL dealer. – SO from this we can say that, since we are leaving in one of state capital of India, even though AIRTEL people will not serve. We have to chase them for resolutions. And nearest dealer says that this system is not buy from us than why should we serve you? So final resolution if your lives in tier 3 city don’t buy AIRTEL since they will not serve you.
3. Final and most interesting information about local engineers of AIRTEL who serve you. They are most unprofessional link in entire AIRTEL structure. When they come to your home you can not indentify them since they are not carrying any Identity card. When you ask about this they say you need installation or card? All engineers and service coordinators provide you their personal number for future issue. And when you called them they just do not want to talk to you. They will talk when they want. Their local centre in-charge MR ABHIJEET (PHONE[protected] threaten you that you should talk to their engineers with care else they will do what they want, since they are not CALL CETRE EXECUTIIVE, they are the person who serve us they can do with you (in other words Local AIRTEL people hired rowdy people like local cablewalas) so its better to take cable connection rather to opt for new edge DTH from AIRTEL.

So I think what I want to say is laud and clear to you all guys. I need following clarification if you people can provide me:

1. Since installation I am not at all satisfy with AIRTEL since all channel are not showing properly. So are you going to extent my package validity by 16 days. Since finally they change one spare part on 22nd itself, after that I can see the channels.
2. What type of actions you are going to take against your local Team (includes Manager Mr Abhijeet, Co-coordinator Mr Raghvendra Sharma, both engineers Mr Bolendra and Mr Vinay Singh) for misbehaving with me. If these people will there in system in future than I will not continue my relationship with AIRTEL any more.
3. For mental tension of 16 days that given by you to me, by what manner you are going to compensate to me.
4. What type of technical and system changes you are going to take for not repeating these types of incidence.
5. I am very surprise that only one level of escalation is available in your system. That is NODAL officer, who doesn’t reply and your call centre executive also not having any phone no of him (Mr. Manish Kumar).

Note: If you want to check all facts and figure than I hereby authorized you to please check my Mobile call detail of no [protected], how many times I raise the issue with your call centre team and how many times your people respond to me.

My various service request details are hereunder:

1. 959992 – dated 22/08 (for this I haven’t receive any resolution SMS)
2. 958024 – dated 21/08 ( as per SMS resolved at 9.25AM on 22/08)
3. 950649 – dated 19/08 ( as per SMS resolved at 20/08)
4. 939776 – dated 16/08 ( as per SMS resolved at 16/08 itself)
5. 923606 – dated 11/08 ( as per SMS resolved at 11/08)
6. 918281 – dated 09/08 ( as per SMS resolved at 09/08)
7. 911573 – dated 07/08 ( as per SMS resolved at 07/08)
8. 907712 – dated 06/08 this is call for late installation (This was also closed in system much prior to actual installation.

Finally last time waiting for your some concrete steps and positive reply.

I will wait till this week end else I will surrender you DTH by crushing hardware and put the video of the same on You-tube with complete story.

Thanks and Regards

Vikalp Johri
Garnet-103, Green Meadows,
Daldal Sivni Road, MOVA,
Raipur – 492 001
Ph:[protected] or[protected]
vikalp.[protected]@gmail.com

Corrupted data card sold
Date: Aug, 2009
Sir,
I wanted to purchase Airtel Datacard and for the same I contacted airtel customer care. Later I was contacted by one of their rep. Named Mahak telling me that she was working with airtel Okhal office . She got my enquiry an on Data card and thus she would like to sell me the datacard. She tried hard to sell me Beetel data card at the discounted rate of 2800. She insited on having a cash payment so that it can be delivered fast. As I was using airtel connection from the last 8 years i trusted her and bought the same. It was delivered to me on19/06/09 against the payment of Rs.2800. I was also contacted by airtel to buy sim card for the same purpose. I bought that too..After 3-4 days data card stopped working. I started calling up customer care. However, to my shock i got to know that the data card which i have with me is corrupted and airtel no more supports it. When i asked them to replace it they said that they will do the same in a week’s time.I kept on calling them, everytime i got the same reply, no action was taken until one day i discovered a known person working with airtel office. I finally explained to him the problem on 18 th of august, . He than found out that the data card was sold to me by one of their agents by the name of karshni Solutions, having their office in gaziabad. Mehak used to work there. He than arranged to have the data card replaced . They asked me to pay them a higher amount as the prices were escalated.
In the mean time i kept on getting bills for the sim card. I told them several times that i never used it and so they should block it. However, they refused to take any responsibility and said that they have nothing to do with the data card division.

I really want legal action against them for selling me the corrupted datacard and later denying to take any responsibility.This was harassing for me.

Thanking you
Sheilza bhatia
[protected]

My customer id : [protected]-001. I am not able to receive any signal. Airtel is asking Rs. 100 for engineer visiting charges. Why should it charge me anything, Digital TV is a service it is providing me same as broadband and not a hardware sale like set top box or computer or TV (airtel doesn’t charge any engineer visiting charges for broadband) . If the set top box is not working after 6 months warranty then I should pay but if there...

HI,
this is SUSHIL BOUNTHIYAL i m a postpaid customer of airtel since almost 2 years, on 8th of august 2009, i paid 2630/rs. by cash against my airtel bill (bill period 20june09 to 19jul09) at the airtel store(airtel exclusive outlet) at link road, malad west. but it did not credited to my account till 22nd august, and the airtel company barred my outgoing for nonpayment of the bill. i mailed them, visited to the airtel relationship centers at kandivali west and malad west but in vain...pls help.

SUSHIL BOUNTHIYAL

My name is K Lakshminarayanan having Airtel Post paid mobile +91-[protected]. This number was not working since 19th August 2009. The reason is not known still.

When I asked the following people,

1. Mr. Gunasekaran - [protected]
2. Mr. Rajasekaran - [protected]
3. Mr. Anoop - [protected]

they are clueless, saying it is live status in our system. But when somebody dials the number +91-[protected] it says " This number does not exist". When it is Live status, this is not the message you get. This is really contracdicting.

Imagine if person in a position as National Account Manger for a corporate with mobile inactive for 4-5 days.

Absolutely pathetic service. If someone could initiate this problem and sort out the same by today.

Every time I have to call the above persons and no one returned my calls.

I am also prepared the documents to make an official complaint in the Consumer protection cell in chennai.

Awaiting your action.

Regards
K Lakshminarayanan

i have postpaid sim airtel no. [protected], now i convert in prepaid sim before one month & summit id proof ration card copy and a photo, whose demand by airtel dealer kasganj U P . but after a month my no. closed and messeged that "sim registration failed". I go for dealer say that he says yr document has not reached at upline but they agreed we have sent it with written letter. but till now my phone no. is not start.i requesting you please do check it .


pavan agrawal
kasganj U P
207123