Airtel Complaints & Reviews

I have got mobile handset isurance from airtel secure in which Airtel is responsible to carry out reapir of damaged mobile handset. MThe screen of my my mobile got damaged and I had raised a complaint against it. My handset was then collected by Airtel secure representative for repair in first week of june 20. However, in spite of various reminders, I have not got any response from the company. Even in spite of raising the concern to Nodal/ Appellate, no replies to e mail. On calling appellate, came to know that the number is forwarded to customer care and appellate team cannot be spoken to. I also raised the concern twice through Centralized Public Grievance Redress And Monitoring System and also through PM Grievance at https://pmopg.gov.in/pmocitizen/Grievancepmo.aspx No PMOPG/E/2020/0764375 dated 22 Aug 20 which also didnt worked. Please refer my complaint No DOTEL/E/2020/22026 dt 13/07/2020 and DOTEL/E/2020/23776 dt 22/07/2020 and also PM Portal complaint No PMOPG/E/2020/0688979 So the highest escalation team can neither be contacted on phone, nor get any response through e mail till almost Sep 20. On 15 Oct 20, I got a call from airtel checking the status of my claim and I explained the complete case. I was promised that a revert will be arranged in 48 hrs which they failed again. I raised a concern again as a final try and mailed [protected]@in.airtel.com which is the e mail id of their highest escalation desk, but still not got any positive response from them. Now since handset is lying with them for more than 6 months, the battery would have been dead since not charged. I would like to claim the complete amount of the handset i;e ₹ 15, 000 from them. In addition, I would also like to claim 100% amount of ₹ 15, 000 towards agony faced by me. In addition, the claim amount of BER handset which they informed me is 50% of the handset value *(₹7, 500) also be paid. Apropos it is requested that an amount of ₹ 37, 500 be paid to me by Airtel on priority

डाटा उपयोग नही किया फिर भी डेटा कटौती की गयी कस्टमर केयर वालो के पास कोई जवाब भी नही की कस्टमर को कैसे सतुष्ट करें

No proper network and internet on my numbers [protected] and [protected] since I have taken the connection.

Service provider= Airtel (kolkata)
Connection type= Postpaid
Rental= 999

Contact number= [protected]

I have given complain several times to airtel telecommunication but still yet not solved.
This time I will not pay a single penny for the bill. For several months i paid the full bill but without the proper service i got. Every time I have given complain they said give 48hrs, 7days time to solve but not yet solved.

I disconnected my Airtel broadband but still my still refund amount not received..I paid amount on 02/11/2020 for 999 plans 3 month 3536...
I disconnected connection on. 11/11/2020
Airtel application number..[protected]
Airtel account number.[protected]
Payment txn I'd...[protected]

I have requested a Airtel fine connection and paid three months in advance for RS. 799 +GST plan. After one month o[censored]sing fiber, they send a bill of 70 rupees . I asked customer care and told them that I have already paid you in Advance .Could you tell me why my bill of RS. 70 was generated. They told me ..I have requested a caller tune on my Airtel landline number and they couldn't even check their system if the service is currently active. I have told them the scenario that J have not requested for it and it should be waived you. You can send me any call recording I had with your company for caller tune, any request raised on my behalf for caller tune, any email I sent you or any email you sent me confirming that you activated a service . They don't have answer to these queries . They are falsely charging customers whatever . This is very wrong. I want to raise a complaint that after continuously following up on call, email and all this mental abuse, my issue is still not fixed.

Block my phone through mobile no.
Whose IMEI no. Is [protected]
And for further details please contact me

With due respect and deep regret I would like to inform you that Bharti Airtel Ltd. Is harassing it's customer (ID [protected]) in regards to billing issue over the phone without giving detail information of the customer billing details and charges.And the worst part on the company behalf is that, I am the customer of Airtel since 2014 and they deactivated my services on billing issues.



The story began soon after the lockdown started in March 2020 when I received a unprecedented sms of my bill due amount which was hiked as per my billing plan and discount without giving me proper information in black & white or on mails.Also they stopped sending me the paper bill which I opted and was getting regularly before due date.

I immediately reacted to the message received of my monthly hiked bill & wrote mails (6 in number)to the customer support/esupport and to various other departments of airtel stating clearly that I am not willing to accept any changes in my monthly rental, so either you give me my designated fix amount plan (which was Rs 470fixed) or disconnect my services after this hence, after this I won't be liable for any further extra amount exceeding more than Rs 470monthly.But nobody dare and took responsibility to reply for my action and I kept on paying them my fixed Rs 470(plan given to me since 2018)before due date of every month and Airtel kept accumulating monthly hike charges with late fees and sum to Rs.2000approx till October 9, 2020.

On October 8th 2020 my services from Airtel was barred and I kept on receiving threatening calls to pay the said amount(Rs 2000approx) from 3rd party collection team hence insulting the modesty of the customer under section 509 of IPC .

I wrote several mails to nodal team, Social media of Airtel and Mr Gopal Vittal, e support, 121 customer care but all in vain.

Till date I have been getting a harassing calls from Airtel team.Also as per trai guidelines if customer has submitted written request to disconnect the services then post 7 days from the date of request, the provider cannot charge from the customer.

I kindly urge you to take a right action against my mental and social harassment with solution to settle my account and services.

I also urge my all time favorite Janta TV to support and highlight my matter as I have a complete faith in my social media and jurisdiction system.

Regards

Gagan Dhingra

Cell: [protected]

Hi,

I did a recharge of Rs 399 on 8 or 9th November using my airtel main account balance on airtel app... But unfortunately app kept on loading and my balance got deducted but recharge didn't happen.Now I can't see the transaction ID in transaction history page.. Please tell your backend team to look in to it and refund my balance ASAP...

Thanks,
Abdul Samad
[protected]

Sir i am attaching 2 screenshots.One girl contacted me from the phone no on whatsapp chat.She asked me to pay and my account will close.I paid 1800, but still got the bill.since i paid 1800, she is not picking my calls or replying on whatsapp.The address i have written, here shop is closed

I called 59059 to verify my details and start my new number but the number is not working and it hasn't verified yet.. it has been days since I'm trying to do it.. and now I'm fed up of trying as well . I suggest you to deal with this problem as soon as possible and get my sim started...

Dear respected sir,

my name is salim shaikh and i residing in saiyyadvad, ta :- umreth, dist :- anand, gujarat. 388220,

as per above subject your airtel mobile network tower is constructing in my village behind chandramuleshwar mahadev temple without any permission its really bad for us and other peaple residing here.

i request you to please stop this construction. and also we villagers given application to local collector office also. and also send applications to RTI.

document attached for your reference.

regards

saiyyadvada villagers
salim shaikh
[protected].

On 5th Nov 2020, I have done recharge of Rs 2698, my PNB account was debited however recharge was not done due to technical issues from the airtel side. A message was forwarded that amount will be refunded within 7 days. However, I am still waiting for my refund.

Photo attached for further reference

Camplain it evry where in Airtel customer care but no response
I complain it on wynk app in help and support section but no response
I mail it on customer sites
I set caller tune it on wynk Music app
But it not ring
I m very disappointed
I set caller tune on wynk Music app different but it only play Airtel officeal tone
I don't like it

I am very much problem

[protected][protected] income outgoing deleted call history send my email I will paid charges

Hi, this is Karthik. Have been using the number [protected] for past 9 years. The sim card was not working 6 days ago. I went to airtel store and submitted all the documents and get the replacement sim. However it was not activated with the reason that the acquisition image not matched and asked me to submit the doc and get the sim again. Second sim also not activated with same reason. It's been more than 5days. Not sure what to do now. Even airtel store doesn't have a clue. I used the same set of documents earlier to get replacement. Wasn't get any trouble at the time.

Respected sir or mam, we have telling you that a Mobile tower company (Airtel) install a mobile tower very near to our house colony. It is a dense population colony.My grandfather and many people in my colony are paiteint
of heart and primary and secondary School is near of this place. So as a responsible person I requested to you
by heart to stop the installation of this
Mobile tower close of my colony.
Thanks.

I write this complaint with sheer revolt after following up for over two weeks with two of Airtel Xstream Broadband customer representatives who promised me broadband services after me making payment of Rs. 9, 617 (for 12 months). I request your kind attention to this matter ASAP.

The complaint is regarding delay in refund for fees paid on application cancelled at the behest of Bharti Airtel. We wanted a corporate broadband connection which involved paper-based application process. We filed the application with required documents and as asked by the sales rep, I made a payment before the application was processed. Eventually, due to some reason the paper work did not go through and we cancelled the application form/booking. Now I wanted to get a refund and I do not have anyone to connect to but the Airtel sales rep who is not receiving my calls. I feel duped by him and Bharti Airtel for having paid money and yet not have any broadband connection at all.

Kindly let me know the course of action here. Help me resolve it as the amount of refund involved here means a lot to me. Thank you,

I opted for Airtel Xstream Fiber connection on 3th Nov with representative named UMESH: [protected]. He visited, took my documents and gave me a payment link but later told me that he will get back. So I did not pay. I called him again but to no avail.

I again put a request on Airtel and they again assigned the same guy. He again verified my documents and I paid Rs 3536 advance rental for 3 months on a plan of Rs 999 for Airtel Xstream fiber (200 Mbps) on 10th Nov 2020.

I was promised connection on the same day, but the Airtel representative stopped picking up my calls and now I am getting messages from Airtel that my connection is not possible due to feasibility. I am unware of my refund status.

I am highly disappointed with Airtel as because if the connection is not feasible why did the representative even send me a payment link. I request you to please refund the amount as soon as possible.

We have faith on Airtel services and yet such irresponsible activities are carried out.

My connection ID: [protected].

Since 4 days I am unable to make STD calls eventhough I have recharged for 149 unlimited call recharge type and my recharge validity is for 28 days. 4 times I complained in customer care. but not resolved the issue till today, 11/11/2020.

Hi team,
I had applied for a new airtel fiber connection, paid rs.3536. Since the connection was not feasible in my apartment, i was told that i would get a refund in a week. But i have still not got the refund.

Attached are the copy of the bill and also the copy from airtel south mumbai manager, that the account is cancelled on his side, but the refund is not initiated.

Regards
Bharath Kandasamy
Mobile - +91 [protected]
Email - [protected]@gmail.com