Airtel Complaints & Reviews

This is regarding my bill plan & waiver given by Air Tel. previously my bill plan was 699 advance rental for 1Yr and i.e expired on 28th sep08 .I was recived a call form customer care in Aug08 for renewing the same plan at that time I agreed same plan for next one year (i.e 699 advance rental).When I got bill of oct 08, then find the plan was not activeted by you and charged 300 rental for same .Then called your customer care & tell all the story then he agreed for the same to activate on my number & also given Rs 600 discount for the rental charged by you(for Oct & Nov on 12th Nov).But in nov-dec bill no discount was given by you & also charge Rs 75 late payment for the same.According to your customer care the plan was (699 advane) activated on 12th Nov & same was confirmed by your custmer care .

Therfore I requet you please activate same plan(i.e 699 advance rental) & give all discounts(i.e 600+75+service tax for 675).Othewise I am not able to give any bill & I will not continue with airtel because all mistake has been done from your side.

And the reference for same is[protected].

At present Airtel says we are unable to activate the bill plan Advance rental 699 as the same is withdrawn. But in Aug08 same plan was avilable .So i request u please me for the same.

Thanks & Regards

Manoj Gupta

[protected]

plz i want to airtel wap servise deactivate

I am getting unwanted SMS from random mobile numbers. I want to stop those SMS. How to stop it?

I tried to contact one of the coustmer service in airtel gujrat but i can't any reply yet so i want to know how can i topup my accoutn when i am outside the country. i am at london last 1 year i want to topup my account and activate my roaming as well so please forword my complaint to airtel gujrat.

My mobile no : [protected]

hi,

many times i ask customer service executive to give my incoming & outgoing call details but they told me that they are not having any authority so request u to pls send my call details on my e mail id my prepaid no is [protected]

Regards
ganesh

unauthorised bill charges
I m using airtel postpaid connection from four yrs.my mobile no. is [protected].i m very disappointed with the kind of services airtel are providing in these days.i have serveral calls in your customer care but everytime i m getting no solution.
i have recieved many services messages from your side, if i have charged only for open those messages, for that i m not responsible.
i have recieved three messages from 54999 & 64611199 on 24/11/2008, which said i was using airtel license manager service and i have been charged for it.after that i have done immideate call in your customer care about this & recieved refference no.[protected], that girl assured me that, these services will stop & if they charge me for this in sms others & etc., that will be waved off.
After a week my bill generated & i found i have been charged for rs.631 in sms others and according to my bill taxes was 108rs.which are totally unfair.
1.)firstly i have called up in your customer care on 1/12/2008 at 8:59pm about my bill & recieved[protected] complaint no..
2.)Again i have talk with Manu on 05/12/2008 at 4:30pm he told me i should call in technical dippartment at 12118, i have done it & talk with Mandeep(gprs tec. dept.), he told me GPRS not not activated on my connection & i should call in 121 cus.care after that i have talk with Rajni in your cus.care & recieved[protected]ref. no.& assured me they will resolve within 48 hours, but they have done nothing.

Dear Sir,

I am Abhishek Parwal user of AIRTEL Mumbai No. [protected] (Post Paid). i have been using this no. from Last 3yrs. this no. is in the name of Mr. Mithlesh Kumar who is my Friend. At the time of activation of this no. i didnt have all the required documents by them. But now i have all the documents required by them but they are not ready to transfer the no. [protected] on my name. Even Mithlesh Kumar has given me NOC for this No. as he also dont want this no. on his name.

I am facing tough problem that i cant submit the Bill to my office for rembursement. so please do some help for me as i have send N number of emails to them (AIRTEL) but they are not ready to give fruitful answer.

Also i approach to NODAL Officer & APPELATE Authority of AIRTEL but i didnt get any fruitful reply, so please HELP me as i dont wont to loose this OLD no. I got frusted with their Customer Care & Gallery.

Please treat this matter as most urgent otherwise i have to surrender this Old no. which i dont want.


Regards,

Abhishek Parwal
Mumbai [protected], [protected]

dear manager.

i am manish kumar, user of prepaid connection with your company( airtel ).my cell number is [protected], i have a message from number 4774 intimating that my missed calls alert service activated without my subscription or any request to airtel. and
automatically 15 rupees deducted from my account from balance rs 2 to negative balance rs 13.

its not the case of just RS 15 .its fact that company is having lakhs of connection and missusiing their accounts with these types of obligations.

i have already complained to customer care but no any positive response acuted.

i request you to please reimburrse my dues back...

early response will be appriciated .

Dear Customer,
I recently took the New airtel prepaid connection in Salem. On the same day onwards I was struggled like anything.. Because, most of the time I was not able to call anyone or receive any call. While my friends was trying many times to that number, they used to get my mobile get switched off even though it’s in ON Condition. I raised a complained through 198(Customer Care). But they closed that request without resolved. Once again i called & rasied the complained for the same reason. The Executive asked to reach nearest Airtel show room. So, I went to Airtel Showroom in salem. It’s near 4 roads. They said its a problem of SIM card. So, they ask me change the SIM card for the same number. I aggred for that, but later they are saying that they wont have any duplicate SIM with them. They directed me to another Airtel Showroom, which is opposite to Shardha College. My friend & myself went to that Airtel Office. They explained me the problem. Its basically a SIM manufacturing defect. It will not work for Sony ercisson Mobiles. It will work smoothly for Nokia. But I am using Sony ercisson for past 3 years. Then asked me to pay Rs. 150.00 for the duplicate SIM Card. Initially I asked the SIM Card free of Cost, because the mistake is from Airtel side. Then finally i agreed to pay the amount. I went & took the photo proof also. They they are saying, "they dont have the stock". Also that office is only for post-paid connection. Mine is prepaid, then they directed to another showroom. Like this I went to Six Airtel showroom, but no use in that.. No one is having the stock. I was totally disappointed on this. Then I went for new pre paid connection at last.. So, please take care while taking the number, which starts from 90033 especially for Sonyercisson mobiles.
Regards-Shankar P

my number [protected] had swap to another sim my names change in airtel reggister why this number use in 09/12/2008 & swap 12/12/2008 where start i dont know who doing airtel compamney know & [protected] had swap to another sim my names in airtel register why this number use another person

Dear Sir,

I have approached Airtel customer care through several means /channels over the last 3 months and have no response from either the service centers or customer care.
I have also written to the nodal officer and appellate authority, but am yet to recv any response after almost a month now !

I hold an Airtel landline connection in Gurgaon for over 6 years now and of late have noticed an extremly high bill amount, but due to lack of time and non avaialabilty of an itemised bill could not take it forward.

In Oct'08, I was approached by one Mr Rohit Sud who claimed to be an employee of Airtel and he complained that he was getting calls from my Centrx # o his landline.
He got the problem rectified, i.e blocked outcalling from the Centrx #.
Post his complaint I asked for an itemized bill and was promptly sent one with an charge of Rs 50 /, to my HORROR, I found that 99% of the local calls charged were to a particular mobile #, wherein I had no contact with this number.
Post which I asked for an investigation, since calls had been made over a long period of time to this number at odd hours and on days, when my entire family was out of station !

After having called customer care, giving a written complaint at Galleria service center and post that writing to nodal officer and appellate officer (tried to call them, the # is always engaged ...!!!) I have no response, no investigation, no noe is willing listen to me and month on month, since I do not know when they have been charging me for calls never made ...

I have been advised to keep my phone locked for future misuse, which in my situation is not possible for local calls as I have young children at home who may need to call me in an emergency ...so what am I supposed to do ...as there is no relief from the harassement of these so called service providers .

I request my case be taken up at the earliest and an investigation is initiated and I be provided a reversal for these calls which have been made from my landline's misuse.

Landline # [protected]

Sarika Bhargava

my mobile no.[protected]
plase dada net service is deactivate
my product is unsubcribe. plase reqvest him

I am going to list th email which I have sent Airtel and I have only received false assurances stating that we will look into. below is the chain-emails which I sent Airtel for their wrongdoing :
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Tuesday, 23 December, 2008 16:09:16
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******


Hi,

You guys have still not resolved my query. Believe me ...I will not pay a single penny.

Regards


Asif Lokhandwala

[protected]-------
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Wednesday, 17 December, 2008 9:52:28
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******

Dear Mr Lokhandwala

Reference your e mail received for biiling issue, please make a note of
your Complaint reference number : 14935174.

Your Complaint would be processed by 18 Dec 16:51 pm.

Our representative would get in touch with you post resolution.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in


Regards,
Shweta P
Customer Care Officer
Airtel Telemedia services


[protected][protected]----
Hi Airtel...

May I know what is causing a delay in response !!!

Regards


Asif Lokhandwala


----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Saturday, 13 December, 2008 10:18:26
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

3rd reminder...I am waiting !!!

Regards


Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: tasneem.[protected]@gmail.com
Sent: Monday, 8 December, 2008 13:51:12
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

2nd reminder as I have not received a response yet...

Regards,
Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: Tasneem Asif <tasneem.[protected]@gmail.com>
Sent: Saturday, 6 December, 2008 23:46:11
Subject: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

Hi,

I have receieved another bill amounting to Rupees 8914.00!!!.

I have the bill with me and I fail to understand why are you guys hell bent
on ripping me off despite me cutting down on my download and also changing
my plan to home 999 plus effective November.

This is my proposition for you to allow me to continue your service :

I have paid 2500 rupess already this month in an courteous intention to
clear the last months balance. I am planning to pay the new plan charges of
999 plus service charge and also the balance amount of 800 rupees which
remains as a left over from the previous bill. So I am intending to pay
rupees 1922 to clear all my dues. Be advised I will not be paying a penny
extra.

If the above is not actioned upon then I do not want to use your services
and consider this is as a notice to withdraw your services asap.

I insist on getting in touch with an ombudsmen to resolve this as per my
demands as a consumer keeping in mind that I have not at all defaulted on
paying you guys on time.

A glance at the chain mails below gives you an insight of how infuriating
and disgusting your pathetic services are.



My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala.

[protected]/[protected]

[protected][protected][protected]
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Tuesday, 2 December, 2008 12:23:06
Subject: Re: Fw: Happy Diwali "Complaint"



Dear Mr.Lokhandwala, '

Reference, your email dated 15th November 2008 regarding collection of
Bill payment has been done with t reference number : 13928302.

Another request regarding plan migration in New Home 999 Plus, has been
done with effect from 13th November 2008.

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]--------
Dear Mr.Lokhandwala,

Please accept our sincere apologies for any inconvenience you might have
experienced.

Reference, your email dated 15th November 2008 regarding collection of
Bill payment, please make a note of your request reference number :
13928302.
Your request would be processed by 20-NOV-2008 11:03 AM.

Our representative would get in touch with you post resolution.

Another request regarding plan migration in New Home 999 Plus, we would
like to inform you that plan migration request is processed from our end
from dated 13th November 2008.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".

(See attached file: feeback form.doc)

Regards,
Sheetal Dalvi.
Customer Care Officer
Airtel Telemedia services

[protected][protected]
Hi Airtel BB,

I am extremely disappointed with your service and I have all the reasons to
believe that your service is not up to Indian standards leave coming close
to international standards. It is hard for me to understand that when a
diligent paying customer requests your company representative(Ravi) to come
and pick up a payment( I had called on the 10th of Nov an dhad also sent an
email the details of which are enclosed in th email below). I fail to
understand your apathy towards ensuring the payment is collected on time so
I DO NOT GO PAST DUE.

I spoke again today with your representative Sadiq who is assigned
to Supervisor ASMA who did not give me his employee information and said
that he does not see any notes that were made here regarding a payment pick
up. I guess if you guys are not interested in getting payment good for me.
I dare you disconnect my services for non-payment and you will see your
names flashing on Pehredar and other consumer oriented news channels and
media.

I will not pay a penny more than 3000.00 as discussed and confirmed
with Ravi on the 10th of Nov.

P.S : I had also spoken with another representative earlier whose name I
cannot recollect who was kind enough

Regards,

Asif Lokhandwala
[protected]
[protected][protected]--
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Monday, 10 November, 2008 12:18:35
Subject: Re: Happy Diwali "Complaint"

As Discussed with your representative Ravi yesterday, I will be paying only
3000 now and the balance due will be paid in the next bill due to financial
constraints. I would like you to change my plan to unlimited 999 home plus
ASAP.

Regards,
Asif Lokhandwala
[protected]
[protected][protected]----
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Sunday, 9 November, 2008 20:13:37
Subject: Re: Happy Diwali "Complaint"


Dear Mr.lokhandwala,

Reference your email dated on 27th October 2008, regarding high bill issue,
has been resolved with reference number :13255178

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]-----
Dear Mr.lokhandwala,

Airtel Telemedia wishes you very Happy Diwali and prosperous New year.
Wishing you and your family a Happy Diwali.
May this diwali be the most sparkling and lightening.
The sights and sounds filling up your heart with joy and happiness
May this light of happiness, light up your life.

Reference your email dated on 27th October 2008, regarding high bill issue,
Your Complaint is raised from our end .

Please make a note of your Complaint reference number :13255178 . Your
Complaint would be processed by : 06th November 2008, 11:30 AM.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".
(See attached file: feedback form 1.doc)

Regards,
Vinit Vichare
Customer Care Officer
Airtel Telemedia services
*********************************************
HiAirterBB,

I am in shock to hear that my billed amount is 6000Rupees. I just got off
the phone with your representative who gave me this shocking news this
Diwali evening. He however was not able to justify as to why it was so
high. Kindly look into this at the earliest before I plan to change my
ISP...

My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala
[protected]
[protected][protected]-----

i have activated FNF plan on my mobile number [protected], i want to know, how this service can be deactivated.

Dear Sir,
The mobile number is [protected] and the connection is in the name of my wife Alur Nirmala. This phone is being used for official purpose and the bill is paid only on production of the bill. However, your institution fails to send the hard copy of the bill on regular basis. This month even after 23rd, we are not in receipt of the bill. Kindly make arrangements to set right the problem and ensure the needful.
thanking you,
alur sudhakar

Hi,

I had the Corporate Number[protected] with you. A few months back I called up 121 and asked for Disconnection of the same as my alternate Airtel number [protected] is enough for me and I no longer needed a second line.

However, during my first call, the call center staff told me that there is no one from the Retention Team available and they have arranged a call-back. However I did not receive any call from your retention team.
I called back a second time and this time too the story was the same - "No one is available from the Retention Team. We have again requested for a call back."

I called again a third time after about 7 days and got the same response. In the meantime my monthly bill was generated and I was asked to pay the same. This included only rentals as I had already stopped using the number [protected] from the day of my first call to 121.

Now I am being repeatedly called (from your staff in Pune & Gurgaon) and asked to clear the bill which I am not willing to pay. The outstanding on my account is purely rentals that have been charged due to delays and negligence from your side. I will not be paying this amount.

Request you to take this up and let me know in case you need any further information from my side.

Regards,
Sameer.

I bought a new Sony Ericsson mobile K530i 3 days back. I checked its working with my dad's airtel sim, and it worked well. 2 days ago, I bought my own sim from Airtel. It was activated all fine, but when I returned home, I found that it did not receive a tower. I waited for a day just to make sure, and it showed "Emergency Calls only" at some times, and "No network connections" at other times. Other airtel mobiles at my home were working just fine. I thought it must be a problem with my mobile, and even had it replaced. But still had the problem.

I tried calling 121 but I didn't get the line. Today I went to Airtel Customer Care where they made a call to 121, and I stated my complaint, and they said that I needed to buy a duplicate sim costing 250. I protested that I hadn't even started using the mobile. They said they'd check it up and hung. Today, I changed my sim to an old nokia phone, and it worked ok, when I received a call from Airtel for address verification. I stated my problem when they were done, and they say they've been receiving calls about it for 4 months. She said the newer sims had this problem of not working with sony ericsson mobiles.

I can't believe that there is a compatibility problem between such big companies in the country. I hope airtel takes care of this issue, and solves this real fast or they'd be losing a lot of customers who actually trust Airtel.

Thank you.

Hi Airtel,

I want to inform you that i am getting lots of debits on my monthly airtel bill.
1. From ur dept i have received a call for disc. of Rs. 200/- for local calls for 3months but i have not received any information that you will charge Rs. 166.67 (which you have already done in my nov08's bill)
2. I am getting jokes on daily basis from 58888 no.
3. you have charged Rs. 25 for friends chat services.
4. i am getting msgs from[protected] for gupshup free group sms
5. i ma getting debit of Rs. 1/- on daily basis from 64611007no

i just want to confirm that for above mentioned services i never ever asked and apart from that i want to reqest you that plz close all kind of services for my no ie. [protected] except local calls & std calls and i need the defult services for my plan ie. advance rental of 699 for 1year.

Dear Mr. Bhatt,

Thank you for contacting Airtel.

This is with reference to your email regarding disconnection of your Airtel mobile [protected]. We regret the inconvenience faced.

We regret your decision of surrendering your Airtel mobile. We would be glad to do anything we can, to have you as a continued member of the Airtel family.

We wish to inform you that your request for the same is already in process and we will get back to you by 5 December 2008.

Kindly note Service Request number 19486793 in any future communication about this request.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.


Regards,
Poonam Sharma
Nodal Officer
Airtel

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






Suresh Bhatt <[protected]@ymail.com>
[protected]:47 PM Please respond to
[protected]@ymail.com


To Nodalofficer.[protected]@Airtel.in
cc [protected]@airtel.com
Subject Re: Regarding Your Airtel Mobile [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Dear Nodal-officer

This has reference to my e-mail regarding your Airtel Mobile [protected]
Till date I didn't have any response from Air tel Team for disconnection my said no. which depress me and effecting my daily routine work. Again I request you to resolve the matter asap to release my stress.

Thanks
Suresh bhatt
--- On Thu, 13/11/08, Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in> wrote:
From: Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in>
Subject: Regarding Your Airtel Mobile [protected]
To: [protected]@ymail.com
Date: Thursday, 13 November, 2008, 8:55 AM



Dear Mr. Chand,



Thank you for writing to Airtel.

This has reference to your e-mail regarding your Airtel Mobile [protected].

We regret the inconvenience faced by you.


We wish to inform you that we have checked in our records and found that your request is in process regarding the number disconnection with the reference number[protected] so kindly wait for the same we will get back to by as soon as possible.

For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.

Assuring you the best of our services.


Regards
Rinku Pal
Nodal Officer
Bharti Airtel Ltd.






DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.









Suresh Bhatt <[protected]@ymail.com>
[protected]:56 PM
Please respond to
[protected]@ymail.com

To nodalofficer.[protected]@airtel.in
cc [protected]@airtel.in
Subject Disconnecting Mobile Number [protected]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Nodalofficer,

This is to inform you that I want disconnecting my Airtel Post Paid Mobile number - [protected]. I had already requested to costumer care more than Ten times to close my number. But still it is not disconnected. I request you please disconnect my number ASAP.

Customer Care reference no.[protected] /[protected]
18533580 / 26-10/2008

Thanking You



Date: 10/11/2008
Suresh Bhatt
[protected]
[protected]


till date i am receiving airtel post paid bill of above said no. Please treat it atmost urgent other wise i will knock custmor corm door.

thanks

Hi All,
I am using Airtel prepaid connection for a long time but recently I got surprised with an unusual problem from their end . I have recharged with 53 Rs SMS pack in kolkata (Valid for local/std/ISD )and got 250 Rs sms balance for 30 days on 6th December and it was deducting from my sms balance when I was sending any ISD sms but from 13th December it stated to deduct from my main balance whenever I am sending an ISD sms . I have launched a complain to airtel on 15th December with the complain no “[protected]” and they assured me it will take atmost 17th December to solve it but on 17th when I contact them as nothing done they are telling me it will be fixed within 30th December! .Even when I asked them if you take so long time my sms validity will be over they replied they can do nothing only can forward it to concern people and they even will not extend the validity or repay the balance even in spite of their fault .
Now please tell me what action I can do from my end ?