Airtel Complaints & Reviews

Don’t overcharge me for opting for Auto Debit facility!

1) I have applied for Auto Debit facility a few months back. Last month I was charged Rs.50 as late fee for making late payment. What the hell is this? You charge a customer additional fee just because he is not seeing the bills. Good Job! So the customer is penalized for late processing done by Airtel. The best part is when ever I call Airtel 121, they say I have been making payment through credit card in one of the Airtel outlets and the system is not updated about the auto dedit. Then how the hell the payments are made for the last few month? Awesome job. I need this fixed ASAP. I didn’t expect his from Airtel. Last time I called in Aug Dear Ramadevi told me that Rs.50 would be waived off and gave me the request number. The lady did not do her job as other Airtel Customers service team members. When I called in this month the request was not taken care of. I was surprised that no such request existed. WOW! I spoke to Ramesh Pomma this time. Hope he is at least well trained unlike others. Lets see what happens.
2) I received a call from Chennai Airtel office twice two weeks back about a offer additional Rs.49 that will upgrade my exsisting 128 unlimited broadband plan to 256. I was happy, I said yes to it. I received another confirmation call from Chennai again that the next day, which was recorded per they quality and training purpose and wanted me to confirm that I am ok with the additional charge for upgrade with Rs.49 charge every month. And the upgrade would happen in 2 days.
When I called Airtel customer care today with regard to the previous call, I was told that the Hyderabad office does not have any such offer and they are unaware of calls from Chennai. When why the hell is Airtel Chennai office wasting our time and scamming people. I am sure this is another way to charge additional fees officially by getting a confirmation over the recorded call.

Great Job Airtel.

I hope these issues would be resolved ASAP. Else I have to disconnect all my connections (4 Airtel Post paid and 1 broadband connect immediately.).

And I hope a trained representative handles this issue at least this time.

I am working in PSU. I applied for Airtel prepaid no. [protected] thru M/s Kumar Enterprise at Begusarai and dealer has send my filled form to Airtel alongwith all th necessary documents vide :
1. PEF no - 585265 dated 02.06.2008 &
2. PEF No. - 257524 dated 11.07.2008.

My no. was deactivated without any notice and on query they informed that They didn't receive my documents. I again sent in 1st week of Sept'08 and handed over to Airtel area incharge. Since then neither they activated my mobile nor refunding the balance ammount (~Rs.940.00).
On complaint to nodal office, Bihar the reply is "On your complaint we have investigated & have found that we have not received your documents within a period of 30days, hence your number has been permanently deleted & cannot be restored."

It is quite surprising that Airtel activates the mobile no. withou papres upo 30 days. This is agreat threat .

regards,

Sir,

I have purchased a Life time prepaid Airtel card for cell No.[protected] in the month of December, 2007 . No the message displays that Ur Lifetime plan expires December 2015 but before in the monthe of January/Febuary, 2008 it was showing as U R Lifetime Plan. I am not able to understand that how could Airtel company says that u r Life time plan exp. on 2015, then what is the meaning of LIFETIME PLAN.
i request the Airtel world mobile company to clarify.

I tried to contract customer care but the concer person could not give proper reply on the said subject.

I will be very much thankful to u sir i[censored] could take personal instrect to solve my problem.

Yours sincrely,

Harish Mulay
[protected]@yahoo.co.in
Mobile [protected]

I have purches Airtel's prepaid sim card on 19/05/2008, on same i send a massage to airtel for activation of GPRS service on my prepaid card Service in return they send me that they will start it within 4hrs but they they not activated it, atfer continusely trying to airtel coustmer care they given me my complaint number but nothing happen, till today i.e 22/05/2008 they have not activated GPRS service to my prepaid card.
my no- [protected]
complanit no.[protected].
airtel is absoletely having bad & very bad service.

HI...

I had been running after the airtel guys to get a new sim activated...but strange, looks like for an airtel connection 1 month is less. Then I took second sim and irony it worked for 2 full days. Thanks to the Airtel.
I had always preferred airtel, now the things are turning o'r.

I have a query if one is already a customer of Airtel & is applying for a new connection, what is the reason for a verification despite the customer is paying the bills monthly.

Why does customer satisfaction no more a concern for the Airtel.

I purchsed the Airtel card and used some time but because of its connectivity problem in my home and office I stopped using that. After few days i made that card as a lifetime card by putting Rs.495 but my phone was not recharged.the same was compaint in airtel customer service they told your card is working but it was not working then they said go to your nearest Airtel office and change the card then I give my card to whom I purchased then he said i had changed that then also it was not working then we register the compaint to Airtel customer care they said it is working but my mobile is not working. on 21/05/08 my friend asked me that to whom you gave this number then I said It is n ot working then I tried my number which is [protected] and bell was ringing and lastly the phone was picked up when I asked that this is my number how you have it I was recharged this number and you are using then I asked that person from where you talking he said he is from pune. I dont understand how Airtel company can transfer my number to anyother person without my knowledge. what Can i do now nobody is listning me.

Rajesh Kadam

non-functioning of airtel prepaid no. [protected]
Dear Sir,

[protected] airtel prepaid is not functioning since May 15, 2008 and i have deposited my valid documentary proof at airtel outlet M-5, connaught place, Customer Copy Seriol No. [protected] dated May 17, 2008 and my mobile number is not activated till date.

Please do the needful.

regards,

deepak sharma
[protected]@yahoo.co.in

HELLO SIR I AM COSTUMER OF AITEL, AND MY NUMBER IS [protected] BUT I AM FACING SOME DIFFICULTI SINCE 3-4 MONTHS, THAT IS DURING ROAMING PERIOD ANY COSTUMER CANT RECHARGE HIS PHONE USING TOP UP CARDS THIS IS WRONG.
AND ALL THE TIME YOUR COMPANY MAKES OUR BALANCE IN NEGATIVE SO, OUR CARDS STOPS FUNCTIONING. THIS TIME MY PHONE IS NOT WORKING IT NEED TO BE RECHARGE, BUT I CANT RECHARGE IN MUMBAI BECAUSE I HAVE TAKEN CONNECTION FROM CHANDRAPUR.
AND ALSO I WANT TO INFORM YOU THAT DURING ROAMING PERIOD YOUR COMPANY CUTS CHARGES FOR USING COSUMER SEARVICES.WHILE IT SHOULD BE FREE. IF WE WANT ANY HELP THEY CUTS CHARGES FOR CONSUMER CARE NUMBER.THIS IS WRONG.
ALSO, I WANT TO INFORM YOU THAT DURING ROAMING PERIOD OUR MOST OF THE FACILITIES GRTS BLOCKED BY YOUR COMPANY.

sir
i recharge my mobile by the amount of Rs 321.00, the vender told the full talk time scheme is there, but after recharge i got the talk time of Rs195.69 only.transID-[protected] by the message sending by airtel at 3.27pm(23/09/08).
i am using the airtel sim from long time but this thing is happnd first time only.it is my request to do needful action

thanking you
mrigendra raman
engineer electrical
HAL, BANGALORE-17

(i)50 local SMS are free as per my plan . This benefit is not extended to me from last some months. Request to reverse .
(ii) Excess Rs 30 charged under on demand services without my consent . Requested to reverse and stop in future.
(iii) No response at customer services 121 and complaints not entertained at Airtel.in under my account ID.

Mobile nos [protected]

complent to airtel
i am manoj kumar and i am use airtel sim for mobile communication my complent for my talktime balance last sunday21/09/09 12 o'clock my balance is 84 ruppes something but some minutes after my balance is 54 rupees without my demand vaspack activate i don't no why activate so i request you pls. return my balance fastly
manoj kumar

my call charges are not didecting by my plan.if i m calling to any airtel number of pune or any where in maharashtra in happy hour or by activating in my 5 frndz number my call charge is 1 rupe per min instide of 15 paise.so plz solve my problem

I am purchase new AIRTEL LIFETIME PREPAID SIM CARD
No:- [protected] as on[protected] & submitted all document to dealer I m inserted the to in mobile but he not activated after 6 hours i m restarting moblile the following massege show
"SIM CARD REJECTED "

Pls send ur opinion Mycontact no:- [protected]

I stay in Kharadi area and there Signal is not enough to get a call.
I had called so many times to Customer care but no action has been taken.
Please take some action

Sir,
I took an airtel prepaid connection 3 years back in Lifetime Validity scheme . My mobile no. is [protected]. Last year I got a message saying that my validity is going to expire on 21 Sep 2008. I called their customer care and the executive told me that even in lifetime validity scheme the validity is extended every three years. I again got a call from airtel saying that my validity is about to expire.I called up their call centre and one Mr. Mohan from Okhla talked to me ( I dont know whether he had told me correct name and place) that my validity will be extended. When I asked him to extend there and then, he said it will be automatically extended on 21 Sep itself. Now they are asking to give the proof of lifetime validity while they themselves didnot provide any. The proofs are the many Erecharges which are valid for lifetime valid card.I have paid double tariff to avail lifetime validity initially viz Rs.2.00 at other mobiles and Rs. 2.99 at land lines. Kindly do the needfull as early as possible

Dear Sir,
My Sim no [protected] was forgot in July 2008. Then I close the sim no. But now Sim is found in my home. So please I request to you that please activate the outgoing facility in my sim or please call me my 2nd number - [protected] or kindly mail me my husband Id : mailme.[protected]@rediff.com.

Your's faithfully :
Poonam Mishra
IISCo Ltd (SAIL)
At+Po. Chasnalla
Dist. - Dhanbad
Pin - 828135
(Jharkhand)

My contact no is [protected]. I have been using airtel no for past two months. Till august end it worked nicely. During first week of sep they banned my mobile service without any reason. when i contacted them they told that you documents haven't received (though i submitted 2 proofs). Then i gave my documents on[protected] at Vega Centre, Swargate, Pune. At that time they(she) told it will be activated within 4 hrs. but it didn't. When i contacted customer care they again told we haven't received your documents, so kindly submit it. So i again went to Swargate office then they finally activated on[protected] morning. But yesterday[protected] it again stopped working and giving info as simcard registration failed. Today, i went to the same office and enquired regarding this. They told that your no has been deleted in the system. When i asked reason for that, they didn't even responded for that. They not at all considered me as a human being. There were not even 10 customers but i waited for nearly 75mins to get that one sentence reply. Is this the way any customer can expect from his mobile network?

I have an Airtel Prepaid connection and recharged for Rs.300/- on 26th july 2008.Sale day i made a call to Bangalore and talked for around 14 mts so the charge should be 14/- [ booster pack so STD costs 1/-] but 128.80 wad recovered.I lodged a complaint to Customer service & they told it is a mistake in system and the amount wrongly recovered 115/- will be credited to me by 48hrs.but nothing done.After 3 days i again called another person took and the same reply.i sent mail to 121 even then no positive reply.
Finally i received an SMS yesterday that my query is resolved anf if i have any further clarification i can contact a mobile number they provided.The amount not credited to my account & I dont knnow what they solved.When i tried the mobile number it is continuosly switched off only.

Myself ganesh from haryana
working in a govt sector (national brain research centre) am belong from tamilnadu, recently before 4 months i purchased a AIRTEL sim card from shop vendor (approx Rs.400/- i spent on that time )i given my Id and address proof that time shop vendor for quick connection he given a fake id, address proof for my No so airtel disconnected that Number this i knew after i gone to customer care for reactivating that No then air tel was not able to reactive that Number so again i purchased a New No ([protected])again i spent Rs 400/- and i reached with Rs 399/-
now same reason WITHOUT ANY INFORMATION they disconnected my Number now in my mobile am having Rs 250/- talk time

Am asking 1 question how many times i have to by your sim card, after verification only u can activate the customer s No why u are activating quickly and after one are two months without information why you are disconnecting ?

i need a proper reply for this mail
for my sim card i given My driving license (ID PROOF) and i given resident proof which is given By Office

i purchased in Gurgaon Sec 15 opposite to Jothi hospital Air tel customer care
My contact Address

R.Ganesh Gurumoorthy
National Brain Research Center
NH-8 Nainwal more
Nearby NSG
Manesar
Gurgaon
Ph:[protected]
i Need a Proper Reply for this mail

Kindly introduce STD and Local Airtel to Airtel Free Calls to make it econmically beneficial for the airtel users. Reliance Connection has a new STD offer like RIM to RIM STD free if we recharge wih Rs. 496/- So pls introduce such offers in airtel also. Airtel Network coverage is really good. Earlier Airtel had offers like airtel yuva and airtel friends. But now no such amazing offers in airtel. So plz introduce such offers for airtel customers....