Airtel Complaints & Reviews

To,
The Manager,
AIRTEL (Prepaid Services)
New Delhi


Dear Sir,


SUB: Unwanted Vaspak (1)De-Activation (2) Caller Tone for Mobile No. [protected]


One of my family member named (Sh.Surjit Singh) is the customer of Airtel is getting Unwanted VASPACK Activation continuously. Recently in my cell this was activated without any prior intimation. As I was never requested for such schemes & Rs.50/- and Rs.30/- was deducted from my balance amount.
So I Kindly request you further don’t do any such nonsense of any type of schemes to the above mentioned mobile number. When I was about to complaint regarding my problem to the customer care through my cell I was not able to complaint through my cell.

So please look up the matter and do the needful to get back my deduction amount & not to face such nonsense in future.


Thanking You,


Yours truly,
Jagmohan Singh

Respected Sirs,

On[protected] I received a message from AIRTEL that my "Hello Tunes" has been renewed for further 90 days though my Hello Tune is not working since last 25 days. In fact I didn't call them and also not received any confirmation call for renewation of Hello Tunes for any such aforesaid period. On getting such a message, I immediately called 121 (i.e. the Customer Care Dept. of Airtel) for explanation for this along with complaint of other excess billing charges, the Executive named "Siddharth" had given a number[protected] for de-activation of this service. When I called this number, there was a voice-mail as "this number is not valid, please check the number and dial again". Then again I called 121 and told the Executive about this problem and he replied me that the system is in up-gradation mode, hence he is unable to proceed further and asked me to call up within 1/2 hour. After 1/2 hour when I called them and asked them to de-activate my Hello Tune, they again gave the same number[protected] and along with this they promised me that I will get a call-back from Airtel by giving a Request Reference No.[protected],[protected] and they assured me that I will get a call-back service within 4 hours. But till today (i.e.[protected] at around 12 noon I did not receive any call-back, hence I called them again asked for the resolution for my complaint/request. Now they are taking the stand that "you will receive the call-back service and the resolution within 24 hours or if you want immediate resolution, call [protected]".

Now when I called this ([protected]) number, the Executive has told me that my complaint/request would get resolved and asked me that if I have any further/more complaints. Then I further made a request for call back service from Airtel regarding billing issues as my billing issue has not got resolved. But the Executive talked to me very rudely and repeatedly asked for what purpose I want call-back service. I repeatedly told her that this is all about billing issue, but she didn't try to understand. Now I am feeling like a mentally harassed person as I was repeatedly calling to the various numbers of the Customer Care of Airtel, but neither getting the proper person to understand my problem nor the problem is getting resolved. This type of mental agony I am facing every month and now I want to change my number, but as there is no number portability facility, I could not do the same. Had there any authority to regulate this type of corrupt and irresponsible service providers and to help us (common people) to get a good customer services ?

Please help me out to get good, justified, satisfactory and proper services from these Service Providers much less AIRTEL.

Meghnath Navlani

I had a phone no.[protected] with Airtel, Delhi, As I moved to other city, I canceled my connection. I also got an acknowledgement for my cancellation, but then after some days my friends and relatives started getting calls from Airtel saying that I havent paid my phone bill. When i tried calling that number, it was a board number and they never connected me to the concerned person.
Then, one day my parents got a call from someone mentioning that they HSBC bank (my bank) and have some urgent business totalk to me. She gave her phone number too. I talked to that lady, and then she says Madam I am not from HSBC, but I am from Airtel you havent paid your bill and even your phone is switched. When i told her saying that Icanceled my connection in April and if there is any bill due for me, please send me the details. She said she was sorry about the confusion and I wont be disturbed in future.
Now, again somebody called my sister mentioning that they are from my previous employer. They got my number and tried to harass me regarding bill payment.

I called up your call center and they mentioned that even though I
canceled my connection on April 17th, it was not done due to the
negligence on your end. They canceled the connection only in July and charged the May and June bill to me, which your database shows has not been paid to me. Now, the point is that though I have registered for e-bill, I never received any bill.

I wrote all this to Airtel and then again on 26th September, I got a call from Tees Hazari Court at 12:30 p.m., Delhi mentioning that some case has been filed against me and I have to be present in Court on that day before 2 p.m.

I told them i never got any notice and they said we gave it to your address and you were not there. I mentioned i was not staying in that address from last 6 months. Then they said whatever you do, its not my concern and you can talk to advocate Mr. A.K.Sharma on [protected].

When i talked to Mr. Sharma, he mentioned that i havent paid a bill worth Rs. 1693, then he mentioned that I should be in court before 2p.m. or else I will have to pay fine worth Rs.23, 000.
I told him I have already had many conversations with Airtel on this, and when they are not giving me any bill. how can i Pay it??
he is like i dont know what happened between you and Airtel, but if you dont pay this amount + rs.1100 as legal charges at Airtel Relationship center today before 2p.m., we will have to take further action.

I rushed to the Airtel Relationship center with just one hour to go, leaving my office work and in such mental stress.

These guys are criminals and they must pay for the harassment and defamation they caused to me.

i m in delhi .i opted for al/l and b/band plan but die to my computer devlopng snags cd use b/bnd only in feb 2008.since b/bnd costs rs 99/mnth plus taxes i opted to get ther same disconnected erlier but then my line itself was disconncted. now on 15th sept 0-8 i asked -in writing -to disconnect the same and not to charge me for dial tones @rs30/mnth plus taxes.after inuumerable calls from airtel AGAIN my connection-and not b/bnd has been disconnected.i hv been devoting at least 1 hr/day from other(paid) lines to complain as my own phn is deadthe latest being compl no 12085170of 24th.its obvious-you dnt scrutinise billsa and keep on pying fr whatever is billed or face incnvnce, i hv a mtnl line but got it 1 way-only incmng- since i took airtel and am thus completely cut off whn my husbnd and dtr hvng mobiles leave home

1. We have been trying to contact customer care person for the last few days but could not succeed. Number is never connected to customer care officer even after holding phone for a long time.
2. Many times, complaints have been given and assured for better connectivity in Greater Noida area but inside house we are not getting proper signal due to that we are facing much problem .
3. In real sence, the service of customer care of Airtel is very bad.

with regards
R.K.SHARMA
D-119, 2ND STREET,
ALPHA-I, GREATER NOIDA (UP)
PIN-201310
MOB.[protected]

I have been reading complaints about this service provider, which, in fact was 'nt really quite off mark. I fully appreciate the views of the respondents of this web site. Let me put my views this way - Air Tel entered into the foray at the time BSNL was crippled with corruption, HUTCH charging much higher monthly bills for equal no. of calls, and CDMA operators - Tata and Reliance had nothing remotely to offer as close to those cheap multimedia cell phones which GSM offered off the shelf. Air Tel with only a hand ful of installed transmitters, competitive call transfer rates, obviously became the default choice. But a shabby and not carring customer service, which may be alright as a business strategy, could not, for long, live up to the expectations of their valued subscribers, as those subscribers felt literally let down- well most of them!

i was trying to join an existing friends group. till after giving password, it didn't allow me to join the group. id tried a lot.but no use at all. it only gives me error messages.

There has been no service today ie 25 sep 08. All calls get a constant message that the number doesnt exist. What is the problem. Least that u can do is have the cutomer service at least activted that is alos at a dead end.

AIRTEL OFFERED CONTEST AND CHEATED ME ...DESTAILS ARE MENTIONED BELOW...AIRTEL PEOPLE ARE WORST CHEATERS IN THE WORLD...IT HAS BEEN 3 YEARS BUT I AM DETERMINED TO EXPOSE THEM, COME WHAT MAY. THEY LOOT INNOCENT PUBLIC BY OFFERING CONTESTS AND GAMES BUT THE AWARDS AND PRIZES ARE NOT GIVEN TO GENUINE PEOPLE BUT THEY GIVE AWARDS TO THEIR OWN PEOPLE WHOM THEY WANT IT TO ...MY LONG STOREY ...!!! CAN ANYONE HELP ME...!!! I WANT TO EXPOSE THE WHOLE SCAM, I AHVE PAPERS I HAVE THE DOCUMENTS ABT THEIR MODUS OPERANDI.
ANYBODY CAN CONTACT ME AT[protected]
vIKRAM CHAUHAN


The Director General (investigation & registration) 13.11.2006
MRTPC,
Bikaner House Baracks,
Shahajahan Road,
New Delhi-110011


Sub; Unfair trade practice and as well as cheating/ scam done by AIRTEL during their contest called “ FESTIVAL DHAMAKA CONTEST-SEPTEMBER” on my mobile number-[protected]

Respected Sir,

I would like it to bring it into your kind notice so that proper investigation can be carried out by MRTPC & justice be done in regards to Unfair / misleading and monopolistic activities carried out by AIRTEL mobile company . I hereby submit brief facts and would pray your good self on behalf of me & millions of other subscribers those who are everyday getting cheated by such false/ misleading / money laundering SMSs’ which we keep getting everyday by luring us to play or use their mischievous services . Below mentioned are the facts and Incase be needed I can appear in person with all e-mails & mobile text messages which I have exchanged with them and vice versa;

1) That AIRTEL started a contest called “FESTIVAL DHAMAKA CONTEST-SEPTEMBER “ .In this contest they offered a Ford fiesta car to the highest scorer.
2) The contest was open from 5th September 2006 till 12th October 2006 till 11.59 P.M.
3) That the call charges for this contest was Rs.6 per minute.
4) That I started playing the contest vigorously and with keen interest to win the Prize .
5) That I spent my precious time, money, energy and brain to answer their questions .
6) That I kept receiving the SMS that my score was in the Top highest group and play more to win the contest.
Contd….2








(2)


7) That on around 28th September 2006 I started experiencing that whenever I used to dial the contest number 64660, 646 the game would not start and it reverted me back to main menu. I however kept trying again and again but I was really shocked as to what has happened why is this happening to me.

8) When I came back to nerves I realized that it is something which is being done deliberately by AIRTEL/ONMOBILE who are closely watching the contest and the scores . The I got suspicious and frantically sent SMS to 121, emails to 121 and email to [protected]@onmobile .com .

9) That for few days there was no answer from anybody and I kept crying and barking as by this time I had started feeling that something has gone wrong seriously and this nothing contest but to cheat public who spend Rs.6 per minute and AIRTEL doest care to listen.
10) That I got a call from them and Ms.Savita was calling and she said Sir, we are extremely sorry that you are the only one who is experiencing such problem and I would get back to you with a solution that You can play the contest further, let me examine the matter technically. She assured me that they will compensate me if something wrong was from their side. The again they went silent and I sent
11) about 100 emails to them ( I have record) & I registered my complain to them on 121 as well.
12) Within few minutes after she called me and I tried the contest it started playing
13) It is emphatically can be said that contest was under regular watch and under close surveillance by the Contest people to make or mar the chances of genuine contestants & placate their own person to make him win or it can also be taken as they loot the money like this and since they don’t reveal the mobile numbers of winners, may be it is another way of grabbing money .
14) Again on the day i.e 12th October 2006 when the last day the contest was to close they gain barred my number at morning 8 a.m whereas the contest was open till midnight. I sent them email at 8a.m but no reply and respite came.
15) That I received a call from Ms.Savitha that the highest contestant has scored 17, 00, 770 points so since my score is very low so there is no chance that you are winner.
Contd….3













(3)

16) That I again told her that such high score is not humanly possible and details may be made available to me in regards to the person who scored such high score, like you provide me the Mobile number and billing details which they agreed that day but next day Mr.Ashish denied that they cant provide me the details.
16) That their official address is ; Bharti Airtel Limited
(A Bharti Enterprise)
Qutab Ambience (at Qutab Minar), Mehrauli Road,
New Delhi - 110 030

Respected Sir, With abovementioned brief facts I hereby lodge my formal complaint with you and pray your good self that the entire scam and modus operandi may be investigated in details because It is question of trust with which I played the contest and they looted me like this apart from regular fraudulent activities they are carrying out by cheating other subscribers.

They have indulged in unfair trade practice apart from monopolistic trade practice and they should be issued necessary instructions in this regard to pursue the matter under MRTP act.




Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)
[protected]
MOBILE NBR[protected]











The Hon’bl Union Cabinet Minister for Telecommunications, 15.11.2006
Govt. Of India,
New Delhi.


Sub; Unfair trade practice and as well as cheating/ scam done by AIRTEL during their contest called “ FESTIVAL DHAMAKA CONTEST-SEPTEMBER” on my mobile number-[protected]

Respected Sir,

I would like it to bring it into your kind notice so that proper investigation can be carried out by the Ministry & justice be done in regards to Unfair / misleading and monopolistic activities carried out by AIRTEL mobile company . I hereby submit brief facts and would pray your good self on behalf of me & millions of other subscribers those who are everyday getting cheated by such false/ misleading / money laundering SMSs’ which we keep getting everyday by luring us to play or use their mischievous services . In fact offering contests on Mobile phones has become a big booming business and they don’t have any transparency method and in the garb of TRAI guidelines which they say keep cheating/looting the honest subscribers . Whenever we tell them and if particular thing doest suit them and then they say that they cant reveal as per TRAI norms, whereas TRAI always advocates for Total Transparency.
Kindly make sure they are issued stringent warning in this regard but kindly make sure too that I may be given justice by them the way they have harassed and looted money from me. They should be penalized for their mischievous acts and public awareness campaign should be there from the ministry so that subscribers can be aware of this modern day cheating .

Below mentioned are the facts and Incase be needed I can appear in person with all e-mails & mobile text messages which I have exchanged with them and vice versa;

01)That AIRTEL started a contest called “FESTIVAL DHAMAKA CONTEST-SEPTEMBER “ .In this contest they offered a Ford fiesta car to the highest scorer.
02) The contest was open from 5th September 2006 till 12th October 2006 till 11.59 P.M.
03)That the call charges for this contest was Rs.6 per minute.
04) That I started playing the contest vigorously and with keen interest to win the Prize .
contd……2






(2)

05) That I spent my precious time, money, energy and brain to answer their questions .
06) That I kept receiving the SMS that my score was in the Top highest group and play more to win the contest. That on around 28th September 2006 I started experiencing that whenever I used to dial the contest number 64660, 646 the game would not start and it reverted me back to main menu. I however kept trying again and again but I was really shocked as to what has happened why is this happening to me.

07) When I came back to nerves I realized that it is something which is being done deliberately by AIRTEL/ONMOBILE who are closely watching the contest and the scores . The I got suspicious and frantically sent SMS to 121, emails to 121 and email to [protected]@onmobile .com .

08) That for few days there was no answer from anybody and I kept crying and barking as by this time I had started feeling that something has gone wrong seriously and this nothing contest but to cheat public who spend Rs.6 per minute and AIRTEL doest care to listen.
09) That I got a call from them and Ms.Savita was calling and she said Sir, we are extremely sorry that you are the only one who is experiencing such problem and I would get back to you with a solution that You can play the contest further, let me examine the matter technically. She assured me that they will compensate me if something wrong was from their side. The again they went silent and I sent
10) about 100 emails to them ( I have record) & I registered my complain to them on 121 as well.
11) Within few minutes after she called me and I tried the contest it started playing
12) It is emphatically can be said that contest was under regular watch and under close surveillance by the Contest people to make or mar the chances of genuine contestants & placate their own person to make him win or it can also be taken as they loot the money like this and since they don’t reveal the mobile numbers of winners, may be it is another way of grabbing money .
Contd…..3










(3)

13) Again on the day i.e 12th October 2006 when the last day the contest was to close they gain barred my number at morning 8 a.m whereas the contest was open till midnight. I sent them email at 8a.m but no reply and respite came.
14) That I received a call from Ms.Savitha that the highest contestant has scored 17, 00, 770 points so since my score is very low so there is no chance that you are winner. This contest was skill and effort based and it needed a huge lot of concentration / skill/ intelligence as well as money and enough time.

15) That I again told her that such high score is not humanly possible and details may be made available to me in regards to the person who scored such high score, like you provide me the Mobile number and billing details which they agreed that day but next day Mr.Ashish denied that they cant provide me the details.
16) That their official address is ; Bharti Airtel Limited
(A Bharti Enterprise)
Qutab Ambience (at Qutab Minar), Mehrauli Road,
New Delhi - 110 030

Respected Sir, With abovementioned brief facts I hereby lodge my formal complaint with you and pray your good self that the entire scam and modus operandi may be investigated in details because It is question of trust with which I played the contest and they looted me like this apart from regular fraudulent activities they are carrying out by cheating other subscribers.


Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)
[protected]
MOBILE NBR[protected]

















The Chief Principal Information Officer, 22.11.2006
TRAI,
A-2/14, Safdarjung enclave,
New Delhi.-29

REFF; YOUR LETTER DTD 14.11.2006 VIDE REFF NBR.324/64/2006.CA
SUB; INFORMATION NEEDED UNDER “RIGHT TO INFORMATION ACT 2005”.

Dear Sir,

In regards to your abovementioned letter please find enclosed herewith a postal order nbr.62-e 996835 in favour of Accounts Officer, TRAI at New Delhi being the amount of fee required by you . The following information is needed ;

1) What are the laws / guidelines of TRAI in regards to subscribers & CUSTOMERS’ protection / safeguard / cheating / misrepresentation / against PRIVATE MOBILE SERVICE COMPANIES/ PROVIDERS like AIRTEL etc.

2) What help does TRAI provides to safeguard the interests of Customers’ incase they are cheated and harassed mentally / physically / monetarily.

3) What are the transparency norms to be adopted by private mobile companies in respect of offering contests / offering gifts / offering other lucrative misleading offers as I have been cheated by AIRTEL in this regard.

Kindly do the needful at the earliest.

Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)
[protected]
MOBILE NBR[protected]











The Director General, 29.11.2006
TRAI,
A-2/14, Safdarjung enclave,
New Delhi.-29


Sub; cheating/ scam done by AIRTEL during their contest called “ FESTIVAL DHAMAKA CONTEST-SEPTEMBER” on my mobile number-[protected].
Reff; My previous letter dtd.11.11.2006

Respected Sir,

With reference to the above mentioned subject in which I have brought into your kind notice about the unlawful & unjustified manners adopted by AIRTEL company when they offer various luring schemes/offers/prizes/contests.

Almost everyday I & all subscribers keep getting various SMSs’ in one disguise or the other with their single objective in mind just to cheat and earn crores of rupees by floating luring SMSs’.

The contests are offered in the name e.g GOLD OFFER, TAMBOLA, FESTIVAL DHAMAKA / BUMPER CONTESTS . I have noticed the SMS comes from 646, 64640, 3030 and many more but without numbers .

It is kindly requested that stringent warnings must be issued to AIRTEL mobile company not to cheat public and incase they offer they must adhere to the below mentioned stipulations;
1) That there should be total transparency .
2) That mobile operator whosoever flashes such SMS is wholly/totally answerable to subscriber or one who has played and spent money.
3) They should clearly mention about the discrepancies which can happen during the time a contest as long as valid for one month is played.
4) They should make sure during the time of contest they should not bar or discontinue the contest from any particular number.
5) They should after the contest is over should disclose the name, mobile number of the winner and if be needed billing details of the winner should or may be at the request and incase of any doubt should be made available to the person who is doubting any wrong doing on part of operator.
CONTD…..2







(2)

6) That they should incase if needed provide the photographs also for the person who has won the contest . Photos of prize giving ceremony .
7) That their entire procedure should be beyond doubts and total trueness and integrity towards subscribers should be the foremost forte of the entire game.
Since my earlier complaint is pending with you and I am keenly awaiting your reply in this regards and in order to cleanse the entire process and wrong doings which I have noticed I have given my above suggestions.
They are simply in monopolistic situation and treat subscribers’ as I have been cheated and robbed of my money . This is going to be a nuisance and modern day art of cheating unless TRAI intervenes and make sure incase of any wrong doings the operator is punished and subscriber is given its reward due and justice.
Kindly look into my previous complaint which is pending with you and necessary action must be taken. I have all Emails/ SMSs’ which I can provide you with a conviction so that they are punished in an exemplary manner.

This is my request as it pertains to whole lot of subscribers and an attempt also to unmask such novel looting methods.

Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)
[protected]
MOBILE NBR[protected]


C.C. TO;
HON’BLE UNION MINISTER FOR TELECOMMUNICATIONS.

DIRECTOR GENERAL, MRTPC, NEW DELHI.












Mr.Sunil Bharti Mittal, 24.12.2006
Chairman,
Bharti Airtel Ltd.,
4th Floor, Tower A, Unitech World,
Sec-39, Gurgaon.
Sub; cheating/ scam done by AIRTEL during their contest called “ FESTIVAL DHAMAKA CONTEST-SEPTEMBER” on my mobile number-[protected].

Dear Sir,

Reference to my previous many e-mails sent to you in regards to the above mentioned complaint, I notice that nothing has happened or any positive step which you took in this regard.
I must at the same time congratulate you for striking a tie up with world renowned brand name “WAL MART “ for retail & other miscellaneous activities .
As you very well know WAL MART is a name which has stood test of time and stood by faith of millions of consumers world-wide . The name is created by giving due importance to the smallest of link / consumer and not by cheating or making money by use of cheap gimmicks . In the present fast changing era where consumer is the King and you people should also realize that total transparency is the key to growth . I was reading in the news paper article about the success storey of WALMART and gist of the Walmart success was just only that to TAKE CARE OF EVERY SINGLE INDIVIDUAL CUSTOMER’S NEED that he should not leave their store unsatisfied . The result is in front of the world that WALMART became such a mammoth chain of retail strores. What would be the impression of WALMART if the come to know the poor satisfaction level of AIRTEL towards customers and in due course the will surely come to know about if when the matter is highlighted.
On the other hand in contrast I am very much peeved the way your officials have conducted in regards to my so many Email, reminders, requests and SMSs’ in context to the above mentioned subject. Is it a was to run away from obligations meant to be discharged to valued customers’ .
Atleast when I have sent so many mails to a Chairman of the company then at east I expect an assured reply and proper investigation. I have already reported the matter to Govt Of India, TRAI, MRTPC and shortly would convene press conference to expose your novel methods of cheating . I am the clearcut winner and my chances were marred by your own men and I hereby make sure that unless I am not given justice I am not going to sit silent.

Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)
Mobile Nbr[protected]



Regd.

The Director General (investigation & registration) 24.12.2006
MRTPC,
Bikaner House Baracks,
Shahajahan Road,
New Delhi-110011

Sub; Unfair trade practice and as well as cheating/ scam done by AIRTEL during their contest called “ FESTIVAL DHAMAKA CONTEST-SEPTEMBER” on my mobile number-[protected]
REFF; My last letter dated 13.11.2006

Respected Sir,

With reference to the above mentioned subject and my previous letter dated 13.11.2006 in which I had highlighted about the Unfair /deceptive Trade practices carried out by M/S Bharti Airtel Ltd .

It is to be mentioned that I have been cheated, harassed and looted of my hard earned money by them by alluring me to play contests which were all together misleading with an aim to loot money in disguise .

There are several other subscribers those who are being cheated by such private mobile companies, TV shows by charging exorbitantly everyday . They are simply in monopolistic situation being big companies and taking the subscribers for granted.

Kindly initiate proceedings against them as per MRTPC laws so that justice can be delivered to me . I have with me all correspondence with me along with SMS which I kept getting from them in order to substantiate my case and can appear before the commission at an appointed date.
Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)
[protected]
MOBILE NBR[protected]








To, The Section Officer, 8.1.2007
(QoS)
Telecom Regulatory Authority of India,
Mahanagar Doorsanchar Bhavan, Near Zakir Hussain College,
Old Minto Road,
New Delhi-110002.


FOR KIND ATTENTION ; SH.G.R. MEENA

Sub; cheating/ scam done by AIRTEL during their contest called “ FESTIVAL DHAMAKA CONTEST-SEPTEMBER” on my mobile number-[protected].

Reff; Your letter no.303-1/2006-QoS(BTL) dtd 18.12.2006, regd- Generic complaints of Bharti Subscribers.

Respected Sir,

I am in the receipt of your abovementioned letter and would like to thank you for taking up the matter with M/S Bharti Airtel Ltd. Haryana.

As you have directed them to investigate the matter effectively and provide you the findings in the matter within 15 days but it is seen and observed & as expected they have done nothing in this regard .

Infact it has been observed and practically been experienced by me that since they are a very big company and that is why they think they are beyond laws & out of reach of any regulations/ terms or any kind of law prevailing within telecom sector.

I have with me about 100 emails ( properly received by them ) and same number of SMSs’ to prove my point and guarantee you that I shall prove in front of you as to how they are cheating/looting honest subscribers in the disguise cheating methods .

They are in a monopolistic situation and always take refuge & shelter of PRIVACY NORMS of TRAI (they say as per TRAI privacy norms) . Does TRAI have such privacy norms in which real & genuine interests of subscribers are marred, I don’t think so because TRAI has always advocated for fair & Transparent approach to be adopted by cellular companies.
Contd….2






(2)

A time has really come that TRAI steps in and not only issues stringent warnings to mobile operators to act in a customer friendly manner, to have total transparent norms and if needed cellular companies be imposed heavy monetary fines / their license be suspended pending compliant till the final disposal of the case upto subscriber’s satisfaction.

Today SMS has become multi crore revenue generating tool for mobile operators in collusion with Television Channels, press, media & other multi national companies .It is highly desirable that a mechanism is made that mobile operators are answerable to subscribers or whom so ever concerned .

In my case I have not only been cheated of thousands of Rupees but it has caused me lot of mental restlessness, botheration and harassment and I want TRAI punishes them in an exemplary manner so that they start knowing the cost of cheating people, otherwise they will keep cheating / looting in similar manner with no shame of LAW of LAND and TRAI directions.
An early action is awaited from your side as I am very well convinced that they will go to any extent to tamper their records and to prove their point unless TRAI intervenes and seizes their records at an early date.


Thanking You, Yours Faithfully,

ADDRESS;
720 GULAB HOUSE, MODEL TOWN,
PANIPAT 132103 ( VIKRAM CHAUHAN)

I have a shop in Pune - Pimpri Chinchwad (Bhosri Area ), which was broken into ( robbed ).
Due to this incidence I lost my mobile and my LAPU sim which i was using for E- recharge for my customers. I had registered a F.I.R in local police station and handed a copy of the same to local dealer requesting him to give me another sim for E - recharging as the sim card lost during the theft had a balance of Rs 2000 in it.
It is more that one and half months since the incident happened and i still have not received the sim card. After repeated request to local agent and dealer, I have visited main brach office but again i was sent to dealer, after my all effirts i am still struggling, no one is able to tell me where should i go ?
Previouly the local agent convinced us that the sim be provided to us very soon. Then he gave us a new sim with new number saying that old sim number and transferring balance amount may take some time so you can use this new sim. But not the new one is still activated nor replacement for old one is given to us.
The dealer says that he doesn't have spare sim (Recharge sim -Lapu) and sending me on new addresses everyday for the same .
Now a officer in a main branch told me that after 45 days the sim gets blocked and the balance can not be transferred to any sim, ?
What does it means, will i have to forget about the balance amount left in old sim.
I dont know what to do ? To whom i should complain about ?
Please gude me.
Thank You.

Hi...can anyone pls provide me the email id of Airtel-Mumbai's CSD-Head, am just sick of their service & am switching over to Vodafone, but before that would like to express my grievence to the higher authority, needless to mention, Airtel Customer Care is full of , who doesnt even understands the problem & shoots pre-formatted replies...strangely Nodal Officer doesnt reply to emails neither his number is free...this is just disgusting...i[censored] guys have email id of Mumbai Circle's CSD or Zonal Head...it would be of great help.

Dear sir or Madam

This is Mohd. Shshnawaz Akhtar Right Now I Am In Qatar, I Got Air Tel prepared Sim Card Around 2 years ago & i was recharge Rs.999 one time for the life time then i show on my mobile display 20years validity of my sim card when i complain to Air Tel Customer Care and i told him sim validity it should be for life time not only for 20years but it will be increase that i got answer from Air Tal Customer Care.

Air Tel Life sim card still with me in Qatar and when i am trying to call my life time number but answer from computer this is not the valid number please check the number and dial again but this happen only from last month, one month ago i was many time try to call on my number and that time i got answer from computer mobile out of coverage area or switched off & it should be like that.

Really i can’t understand about this type of services if life time sim card expired within 2years then what is the meaning of life time?

I am NRI Employer and i got life time number because its permanent for my Bio Data, no need to update my Bio Data when i am available in india and company can contact me easily, another think when i am coming in india and i can use my life time number from the airport.

Please take your necessary action and try to restart my life time number as soon possible.

PLEASE NOTE MY AIR TEL LIFE TIME No. 0091-[protected]

Regards
M.S.AKHTAR
INSTRUMENTATION ENGINEER
QGX-II PROJECT, QATAR
MOBILE #[protected]

From: JOSHY [mailto:[protected]@godrej.com]
Sent: Thursday, September 25, 2008 4:23 PM
To: 'JOSHY'; 'aes.[protected]@airtel.in'; 'aes.[protected]@bharti.com'
Subject: RE: ACCOUNT SETTLEMENT OF MY MOB NO: [protected]

Sir,

Again I got one more advocate notice regarding the o/s .I have already settled my account on June 25 it self .How one customer have two account number and if you r threatening the customer like this .Anyway your representative has approached us for cooperate connection and they will conduct a general meeting on 25/9/2008. In this I shall explain my experience with Airtel in front of all staff members

Regards

Joshy T Joseph

________________________________________
From: JOSHY [mailto:[protected]@godrej.com]
Sent: Wednesday, June 25, 2008 9:37 AM
To: 'aes.[protected]@airtel.in'; 'aes.[protected]@bharti.com'
Subject: FW: ACCOUNT SETTLEMENT OF MY MOB NO: [protected]

Sir,

Finally I got advocate notice from your office . Is this your normal procedure for informing the final settlement amount .

Regards

Joshy T Joseph
[protected]

________________________________________
From: joshy [mailto:[protected]@godrej.com]
Sent: Wednesday, April 23, 2008 3:30 PM
To: aes.[protected]@airtl.in; aes.[protected]@bharti.com
Subject: ACCOUNT SETTLEMENT OF MY MOB NO: [protected]

Dear Sir,
I have contacted your call centre as well as your local airtel offices for my final settlement .Everybody is telling that my final balance is Rs.767.

If it is correct, pls contact my mob no :[protected] and I shall make the payment on the sameday itself.

I would like to know your call centre number also.(not 121).

I am awaiting for your reply for the same and I have got very nice experience and service from Airtel except the last three months GPRS issue (this matter I have already conveyed your call centre and they had void the charges also).



Regards

Joshy T Joseph
[protected]

MY PHONE NO. IS [protected] SEND MY PUK NUMBER

Air-tel Prepaid Complaint, activating Ring Tone Khaajana never applied for and used regarding

1. I am your valued prepaid Air-tel mobile user.
2. I am unwillfully charged for Ring Tone Khajana @ Rs. 30/- p.m.
from April 2008 onwards which I have never applied for and
never used.
3. I made requests, a number of times to Air-Tel Customer Care
on phone and also through SMS on 543212 to deactivate the
Ring Tone Khajana and not to deduct the subscription from my
account.
4. All my repeated requests were ignored and every month
subscription @ Rs.30/- p.m. was deducted / charged from my
prepaid account without my permission.
5. This act is unfair.

Kindly deactivate the said R T Khajana, stop deducting/charging its subscripotion from my account and post the sum already p.a. and oblige.
and may be remedied immediately.
T hanks.

R D GARG
(M) [protected]
25.09.2008

Don’t overcharge me for opting for Auto Debit facility!

1) I have applied for Auto Debit facility a few months back. Last month I was charged Rs.50 as late fee for making late payment. What the hell is this? You charge a customer additional fee just because he is not seeing the bills. Good Job! So the customer is penalized for late processing done by Airtel. The best part is when ever I call Airtel 121, they say I have been making payment through credit card in one of the Airtel outlets and the system is not updated about the auto dedit. Then how the hell the payments are made for the last few month? Awesome job. I need this fixed ASAP. I didn’t expect his from Airtel. Last time I called in Aug Dear Ramadevi told me that Rs.50 would be waived off and gave me the request number. The lady did not do her job as other Airtel Customers service team members. When I called in this month the request was not taken care of. I was surprised that no such request existed. WOW! I spoke to Ramesh Pomma this time. Hope he is at least well trained unlike others. Lets see what happens.
2) I received a call from Chennai Airtel office twice two weeks back about a offer additional Rs.49 that will upgrade my exsisting 128 unlimited broadband plan to 256. I was happy, I said yes to it. I received another confirmation call from Chennai again that the next day, which was recorded per they quality and training purpose and wanted me to confirm that I am ok with the additional charge for upgrade with Rs.49 charge every month. And the upgrade would happen in 2 days.
When I called Airtel customer care today with regard to the previous call, I was told that the Hyderabad office does not have any such offer and they are unaware of calls from Chennai. When why the hell is Airtel Chennai office wasting our time and scamming people. I am sure this is another way to charge additional fees officially by getting a confirmation over the recorded call.

Great Job Airtel.

I hope these issues would be resolved ASAP. Else I have to disconnect all my connections (4 Airtel Post paid and 1 broadband connect immediately.).

And I hope a trained representative handles this issue at least this time.

I am working in PSU. I applied for Airtel prepaid no. [protected] thru M/s Kumar Enterprise at Begusarai and dealer has send my filled form to Airtel alongwith all th necessary documents vide :
1. PEF no - 585265 dated 02.06.2008 &
2. PEF No. - 257524 dated 11.07.2008.

My no. was deactivated without any notice and on query they informed that They didn't receive my documents. I again sent in 1st week of Sept'08 and handed over to Airtel area incharge. Since then neither they activated my mobile nor refunding the balance ammount (~Rs.940.00).
On complaint to nodal office, Bihar the reply is "On your complaint we have investigated & have found that we have not received your documents within a period of 30days, hence your number has been permanently deleted & cannot be restored."

It is quite surprising that Airtel activates the mobile no. withou papres upo 30 days. This is agreat threat .

regards,

Sir,

I have purchased a Life time prepaid Airtel card for cell No.[protected] in the month of December, 2007 . No the message displays that Ur Lifetime plan expires December 2015 but before in the monthe of January/Febuary, 2008 it was showing as U R Lifetime Plan. I am not able to understand that how could Airtel company says that u r Life time plan exp. on 2015, then what is the meaning of LIFETIME PLAN.
i request the Airtel world mobile company to clarify.

I tried to contract customer care but the concer person could not give proper reply on the said subject.

I will be very much thankful to u sir i[censored] could take personal instrect to solve my problem.

Yours sincrely,

Harish Mulay
[protected]@yahoo.co.in
Mobile [protected]

I have purches Airtel's prepaid sim card on 19/05/2008, on same i send a massage to airtel for activation of GPRS service on my prepaid card Service in return they send me that they will start it within 4hrs but they they not activated it, atfer continusely trying to airtel coustmer care they given me my complaint number but nothing happen, till today i.e 22/05/2008 they have not activated GPRS service to my prepaid card.
my no- [protected]
complanit no.[protected].
airtel is absoletely having bad & very bad service.

HI...

I had been running after the airtel guys to get a new sim activated...but strange, looks like for an airtel connection 1 month is less. Then I took second sim and irony it worked for 2 full days. Thanks to the Airtel.
I had always preferred airtel, now the things are turning o'r.

I have a query if one is already a customer of Airtel & is applying for a new connection, what is the reason for a verification despite the customer is paying the bills monthly.

Why does customer satisfaction no more a concern for the Airtel.