Airtel Complaints & Reviews

Customer Care,

I purchased a long distance World calling card for Rs 500/- on 28 Sep 08 from N Delhi before leaving for Ireland, Dublin. the WCC was issued vide bill No 1132 dated 28 Sep 08 of BB Corporate Services Pvt Ltd, Dwarka, Delhi-75.My WCC sl no is 977630370000977630370004.(Date of packing-1/08/2008)

After reaching Dublin, when I tried using the card, I received a recorded error message saying that the card needs to be activated for use. This is in contravention with the assurance given by the salesman at Delhi Intl Airport stating that the card does not need any activation, and can be used frm anywhere instantly. The help line of the tecom service at Dublin also could not help except saying that the card needs to be taken back to the seller at Delhi.
May I request Airtel, Delhi to look into the matter and resolve the issue so that I can make use of the card as per the conditions laid down for use .

To
The Bharti Airtel India Ltd.
Mohali

Subject: Complaint against Customer Care Executive Mr. Ashwani

Dear Sir/ Madam

With due respect I beg to state that i am your customer with subscriber mobile no[protected] and a News Channel Reporter By profession . I wish to inform that you customer care executive Mr. Ashwani misbehaved with me at 12:15 am between 3rd and 4th June . He actually behaved our smartly with me like he was making fun of me and talked in the taunting way. He answered accurately to my queries . I request to check the recording of that call made by my phone no.[protected] to the customer care . You are requested to take a stick action against him. As he might be behaving in the same manner with the other customers also. I request to let me know the fate of my complaint.

Thanking You.

Yours Sincerely,
Paramjit Singh
Correspondent
Ani TV (Asian News International)
441 Raja Garden

I am an Airtel MP subscriber, during my last visit to Kolhapur i committed a mistake of recharging my cell phone through m- cheque for Rs 110 through two separate vouchers of Rs 60 and 50 and i got a talk time of only Rs 1.

Can you believe it? Your staff, name Digambar was extremely impolite on the customer care...(???) Your manager refused to come online to explain why...this is rip off and i m planning to take up this matter to consumer court if it is not sorted out within next 48 hrs. The mockery is that i am trying to register a complain on 198 for last 4 days but the call automatically cuts off after 49 seconds.

I need an immediate apology and explanation in addition to my talk time. I am copying a couple of news channels on your malpractice, It's not an issue of money but principle and inconvenience.

Please revert to me on the number +[protected]

I am really frustrated with airtel service and support. After moving from piller to post i am writing this mail.

I have one airtel connection in my wife's name "Renu Sangtani" (M) [protected]. Recently we decided to change it from postpaid to pre-paid. While filling the form i was told that old airtel bill will suffice as a address proof but later my services were stopped because of id. I submitted Id documents on 23/9/08 at your authorised agent "Gupta Communications", Rishikesh. Almost one week is over my phone is still not in service. I will appreicate, if you can tell me how much time it takes for restarting service after getting the documents. So that we can make alternate arrangements.

I AM SENDING FFA MESSAGE ON FRIDAY 26TH SEP 2008, I'LL RECEIVE A MESSAGE FRM CUSTOMER CARE IT WILL BE ACTIVATED WITHIN 48 HRS, BUT TILL KNOW TODAYS 30TH SEP IT WAS NOT ACTIVATED NO RESPONCE FRM THE CUSTOMER CARE, NO ONE IS GIVING PROPER RESPONCE, AND ONE REPRESENTATIVE TOLD HER IT WILL BE ACTIVATED ON MONDAY, BUT TILL KNOW NO RESPONCE AND NO MESSSAGE FRM THE CUSTOMER CARE, AND IAM NOT GETTING TO CONNECT THE CUSTOMER CARE 121#, IN MY CIRCLE ALL ARE USING THIS AIRTEL MOBILE, IAM RECENTLY PURCHASE YOUR MOBILE, BUT NO ONE IS RESPONDING THIS IS VERY BAD SERVICE FROM YOUR SIDE, [protected] AS SOON AS POSSIBLE DO THE NEED FUL

Hello,
I am an airtel prepaid card holder. Validity of this card expired on 28-09-08. I tried doing e-recharge for the amount 350 Rs.It failed. After whcih we tried calling helpline no 121.but could not talk to the operator because of the expiration of the validity (great service!!!).As it was a sunday, all " customer service centres" were closed.So had to search another airtel card holder to call up 121. I was advised
1. to recharge it through card by the operator for which i need to travel to lower parel or chakala area.coz card recharge is not available @ normal vendors
2.I was (as usual) asked to wait for 1 hr - 2hr as the systems were down (WOW!!)
3.Also was asked to do some manual network selection (???)

Today I visited Airtel gallary (@ vile parle) again called up customer service no from there .I was told that there is some service class change problem.When i asked the meaning to the person handling customer care i was told that it means if you try to recharge for the service which is not available on your cell it causes some kinda clash.(okkk).Now i am actually doing e-recharge for the same amount and validity for past several months.so where does this clash come from? but Airtel people dont have a system to support what i am saying (that's not my fault).
I have been told that after attending the problem i will be able to recharge it for 200 or 350 Rs.This recharge i was doing even before the problem of service class chage occured.so let me ask you, what difference does this really make?
End of the day i have been told (again) that it will get activated after 1 hour.I have send them lotz of complaint mails.I am sure this mail wiil also get the same treatment as my calls.
I am only continuing with your service because big balance on my card will be lost if i change the service provider...

really pathetic service guys!!!

kINDLY RESET MY USER ID AND POSSWORD AND TELL ME DETAILS HOW TO CREAT BOTH AGAIN
PRAVEEN...

Hai Sir / Madam,

This is B. Radhakrishna Mobile no is +[protected] from 3 - 4yrs i am using AirTel connection .

But thees days net work maintenence is very pool and worest. I have given a complaint i.e. "LIMITED SERVICE" at A G Colony(VikasPuri) and E S I area, I have informed AirTel Customer Care they find out problem of tower deep indoor signal problem. I had given complaint (3 - 4 times) on[protected], the Costomer Care Executive responded, they will rectify the Tower problem within the 1 week.

But Still to date they will not rectify the problem the same way.

Reg.

B.Radhakrishna
Mobile No. +[protected]

Address verification of my post paid mobile connection is pending since 10/05/2008. Airtel represtative is giving baseless and false statement regarding the verification. It is very difficult for a consumer to complain to higher authority as the mobile no. [protected]of nodal officer for Delhi is always switched off. No reply is received for the E-mail from the nodal officer. Even the fax no. 41666011/12 of Bharti Enterprises are not responding. In all it is absolutly immpossible for a general consumer to register a complaint to the higher authority and lower staffs are incompetent and irresponsible.

Dear sir

I have been cheated due to wrong communication of AIRTEL Call center regarding my SIM activation. Detail is as follows.

Consequences of mis-communication/wrong communication:

I have been using this number since long time and use GPRS to access net. This number was not in use for last 4-5 month. I visited customer care point at BISTUPUR/Jamshedpur (date 22/02/2008) to enquire about activation of my AIRTEL number.
The lady connected me to CALL CENTER (121) (complain no [protected]) I asked to the person/lady on phone-" I have been using this number since long time but this number is not in use (not recharged) for 4-5 month approx. please let me know how can I use it again specially I want
to access the GPRS service" She asked me the name of owner and address where this number has been purchased. I replied and also told her that at present I am using it in Jamshedpur / Jharkhand.

After verification she asked me to recharge the number and call her back to activate the GPRS, she also gave me details o[censored]sing GPRS.

I recharged the number with 333 rs and again called back to CALL CENTER. This time some other fellow picked up the phone and again enquired the details and suggested me to recharge 30 rs more to have uninterrupted access to net (to maintain minimum balance). I again recharged it with 30rs.
I went home and switched on the PHONE message appeared "INVALID SIM". Due to lack of time I could visit the customer care point only after 2 days (that is on[protected].

Again I got connected to CALL CENTER (complain no [protected]) and after approx 15-20 minute discussion I came to know that this number is being allotted to some one else. I asked him about the consequences but he replied "NO ONE CAN DO ANY THING" it is miss communication and your mistake so SORRY.

Grievances:-

Not giving the information about the SIM status for which I specifically went there is the FAULT of Call center. I have been mis-communicated and suggested to recharge the number. Either my number should get re-activate (I don't know who is using it ??) or I should be reimbursed (with some compensation) for the money which I spend due to fault of call center.

Mr.R.Kumaran
Airtel

Dear sir,

sub: accoun no 13949708 bill no[protected]


Dear sir, We are having internet connection. where as this conncection is mean for studemt use with great difficulty we are able to payment,

1. you have plan where un limited internet with 750 plus amount, due
to monthly budget contstraints we have opted for less than that is
599 plan, that means we are very very middel class.

2. when we are hardely paying 599 plus tax tariff how can we pay the
monthly budget of 3174 for down lading charges.

3. when we are not able to pay the bill in time you are following up
for payment thanks for your efforts for follow up, same way why
are not warning us to control our billing by calling ans gudiing
us, we strongly feel that you have customer support team exclusive
for this kind of problems too.

kindly look into the matter and see that my bill comes only 499 + telephone charges + taxes, nothing extra for down laoding charges,

how can some on can plan for a month bill of 700.00 he ends paying above 3000.00 is it justified, if we are from your family what is your suggestion please guide help us and warn us intime.
i am already defaulter in one bill due to non payment of the same the customer service cell must understand the economical back grounf of the customer and suggest and support accrodingly

regards
m.Dayakar
flat no 104, Akuruthi nivas
czech colony, snathnager
Hyderbad 500018
[protected]


[protected]@del2.vsnl.net.in, [protected]@trai.gov.in
nodel.[protected]@airtel.

I Have subscribed service love tips from no.5432101.now i want to stop this service. please stop this service.

Why do the Airtel Mobile services for Delhi subscribers but in Bahadurgarh region ( NCR region of Haryana just touching Delhi border) are on Roaming ????

For exactly similiar services in the NCR region other areas of Hayana like Gurgaon, Faridabad & even in Ghaziabad (UP) the Mobile services for Delhi subscribers are NOT on roaming.

WHY this discrimination ??

I am a Delhi resident but working in Bahadurgarh & have been paying Roaming charges, which is highly unfair.

I checked with airtel call center the deposit required for international roaming and i was given an amount of INR 4500 and when i send payment to Dwarka sector 4 outlet they said i have to pay 6000. when i called again the call center and they told me 2500 for international roaming and they told me they have updated the system. i again send payment but could not pay. again i called the call center and they told me to pay inr.4500 and they gave me a ref. number with which dwarka outlet accepted payment from me of inr.4500 on 17 september 2008. yesterday and today i tried calling the call center nobady answers. my international roaming is not yet activated and i send some one to the counter at dwarka and i was informed they forgot to update system. more over they told they require inr.6000 to activate international roaming.

I am wondering the way such a company operates with its call center people who doesnot know their product and outlets which has no communication between...

I again tries today between 3.45 pm and 4.15 pm few times on 121... reached up to a live person few times and the line gets disconnected.. again i tried on 198 for complaints as per their recorded message and the result is the same... the liveperson lifts the phone and disconnects.. Any suggestion how to settle??? I think I may have to file a suite and publish this to the press so that customers with Airtel should be carefull and those new connections may think twise before they plan.

I wanted to check whether any other company can offer the same number as My number cannot be changed...??/

last Month Airtel charged to my prepaid accout Rs 30 illegaly. When i contacted the customer care, they say it is for Reliance Mutual Fund Alert service.
I have not activated any such service. I called the customer care more than 10 times to get the amount back. And it took 4 days to resolve the complaint, and they have not offered any justification. They siply refunded.

Again this month, they charged Rs 30 to my balance. And i have started to contact the CC . They said me to wait 48 hours.

They are playing mockery on customers. My job is not calling CC alone. If i makes several calls, i am sure that they will refund the money.

But what about other poor fellows, who dont argue with the CC ?

they simply got cheated. This cant be allowed.

Airtel people must take this in to notice.

thank you

for the past 3 days, there is no outgoing and no incoming calls permitted. whenever dialled, call barred sing is displayed. what is the problem in your network? pls, do the needful immediately. my no. is [protected]. The card was purchased at kalpakkam, kancheepuram (district).

i bought a sim card a more than a month ago from a retail outlet of airtel in mettupalayam ( coimbatore)

with deposition of all the documents and photographs and services were given to me on the phone no . as 91-[protected] after using the sim for amonth suddenly on a day my outgoing calls weere stopped and a prerecorded message was sent that u should deposit the relevant documents and your services will be resumed within 72 hours of depositon of the documents .

for three days i couldn't go to the retail outlet because of my busy schedule and suddenly my incoming were also stoppped . i have three complaints regarding the company:--

1) they should not restore the connection without verification on the very first day on the new sim card

2) the time limit should be extended, what a person is required to do in 72 hours if they have not received the relavent documents .

3) what they are saying to do that is they r supposed to follow ; if they say that the services will be restored in 72 hours of the submission of the documents that should mean the same not that they are going to stop the services in 72 hours if the documents not submitted.

I purchased an iPhone on 27th Sep '08 from Guwahati, Assam and i was promised that i will get free Data transfer of 500MB per month for 1Year. They informed me that since they are facing a technical problem, it will start from next month onwards. Now when i call them again, they inform me that the service is withdrawn. The airtel site still states the free data transfer and regardless of anything, i should be getting the offer as i was one of the first customers of iphone in Assam. I purchased it from TECHNOLINKSERVICES situated in Guwahati.

Please help me out.

Dear Sir, I have paid deposit amount Rs. 500/- for airtel connection no. [protected] (AC ID:[protected] while converting from prepaid to postpaid during July2005 vide ICICI Bank, Cheque no. 212438 dt. 15/07/2005. Now i am once again converted this airtel no. to life time prepaid on 08/07/2008. So i am requesting the deposit amount of Rs. 500/- when i was paid for the past 2 months but there is no reliable answer from Airtel Customer Care / Nodal officers. We have made n no of phone call and emails but still they are confusing like anything. So kindly let me where to go for getting my deposit amount from Airtel. Kindy clarify.

sir,
i have applied for airtel bordband connection at 13/09/2008 with name of "mukul soni".airtl employee told me u will get internet connection with in 3 day with landline connection.I got landline number but i didn't airtel telephone line.They start my billing.
I called airtel office daily.They told me today u will get internet connection .
But till now i didn't get connection.