Airtel Complaints & Reviews

The biggest mistake that I had made was that I took an Airtel postpaid connection. After months of requesting them, i could finally manage to get my post paid plan changed to prepaid plan in Abrol Telecom, pathankot. These people gave me the SIm without asking me to submit any documents. when I got recharhe of 500 done. after a week my connection was stopped . It said that this no. does not exist.
After making hundreds of call, we came to know that the connection had been disccontinued because documents foe verification purpose had not been submitted. But whose fault was that. Did they inform me about it > then how could they without intimation discontinue my no.
After that my cell started working again . a month ago I was out of Punjab & my no. was at roaming. I was travelling all alone with my little kid. During the ourney i realised that my outgoing facility had been stopped. After reaching at udaipur I had make many a calls to the customer service executives. But it seemed Airtel makes a bunch of jokers sit at customer service cells to address to the problems. After hearing my complain they rewarded me . They completely stopped my connection The incoming facility was also withdrawn & it showed no signal whatsover. The customer care executive of Airtel told me that my SIM card had become corrupt. So i needed to buy a new SIM card for Rs. 190.
I called up Sh. Ramanpreet walia, Executive Chief, Talk Zone, Pathankot He was very helpful to get my connection started without getting my SIM Changed. As soon as I returned I again submitted my documents.
A week back, Airtel, third time, discontinued my connection . According to them my documents had not been submmitted .
being an MBA lecturer, I give lectures on Treating customer as king. whereaas in India nobody is bothered about the inconvenience the cause to their customers. Airtel is the biggest fraud in India . Kindly stay away from Airtel

I am useing ur services for the last 15 years, my mob. no. is [protected]
i am happy to have ur services, its prepaid connection.
i reqest u stop all services like Airtel alive, archies, hindu alert etc. with immidiate effect
Thanks

Sir,
Yesterday I launched a complaint regarding the topping up of Tamil Nadu Air Tel Mobile from Kerala. I obtained a pin No from oxygen (from net work) for this no. But I cannot recharge the voucher to the Mobile No: [protected] from Kerala. No positive information is received from your local customer care regarding the recharging of the vouchers. If BSNL cistomers this type of difficult is not avilable and they can recharge their recharge vouchers any of the contry at any time. Kindly intimte the facility for recharging such type of vouchers

Iam Not able to make calls on no. of perticuler STD code (07165-)

No. Iam trying are

[protected], 220846, 220207 its an repeatative problem

This problem is only with airtel mobile

with other providers like Idea, Reliance, Smart.
I am able to make the calls but not with airtel mobile which is I am having [protected]
Oter mobile users also facing the same problem they are
[protected]
[protected]
[protected]


Please do needful to rectify the problem

Oterwise we will need to swich the Service provider

Thanks,
Rajnish Bodkhe
Jr. Manager
Dr. Reddys Lab. Ltd.
[protected]

Airtel is fooling customers by showing different rates on website and calculating your bills by higher rates. This complaint is for [protected].

I was on international tour from 4th June to 16th June. I Airtel contacted customer care on 3rd June to activate my international roaming to know the international roaming rates for the country I was going.
I was told to visit www.airtel.in to know the latest roaming rates. I did the same and taken a printout for my as well as my family members’ reference.
My phone was ON throughout my visit.
As per schedule, I returned on 16th June. So far everything was going on well.
On one fine day, I received sms from Airtel that my unbilled amount is Rs.28, 880/-, which was big shock to me.
I again visited the website and what I found was, the rates were updated after one and half year that is on 18th June and my bill is generated according to those rates.
The rates were 10 times to the earlier rates.
Thus issues are –
1. Airtel did not update the information on web-site regularly and thus misguides the customers.
2. It claims that Airtel makes aware the user when the credit limit is crossed. In my case they generated the bill when my credit limit was 145.8% of my credit limit but did not inform me at all.
3. Immediately I contacted Customer care, relationship centers to try to resolve the issue. I even contacted so called “Grievance Cell”. I realized, the understating level is very low, or no one wants to resolve the issue.
4. Finally I sent the request to cancel the connection, Airtel woke up and found out that I have due payments and thus cannot cancel the connection unless I pay.
5. I started getting calls to understand the problem. This happened 2.5 months after I registered the complaint for the first time

My conclusions
1. There is absolute no coordination among various departments in Airtel.
2. There is lack of willingness to help the customers.
3. Everyone is so engrossed in the organizational hierarchy, customer is the last category they will pay attention to.
4. The client’ database is very weak, and thus everyone in organization works on half information. For example, billing department will not know that there is complaint registered by same user in customer care regarding billing only.
5. Website is horribly slow, inconsistent, poorly maintained and updated and confusing at times.

i had charged my mobile for Rs44/- for an offer of 10PS to five numbers on 2nd September 2008 at 5:11pm they claim that we could register only once the SMS i Send was in the format FF number number... After calling again and again at last i got activated the number, but only to three numbers other two they have registered are numbers which i don't even know and the customer service is not at all friendly...they r now saying they can do nothing about this its a one month offer. idont know the other numbers as there has been many complaints im a free lance journalist and i at any cost want the other numbers to be activated soon or otherwise i'll be forced to take legal way...

my self ap.sukumaar, from Coimbatore, we have receiving low level signals on 2006 onwards. we have compliants to so many time but not responding from the airtel.


area name:kamanaicken palayam.
DT;Coimbatore
tamil nadu-641658

I am using internet in my mobile through mobile office connection.i am staying in Jamshedpur, Jarkhand state.past 5 days i am not able to use internet because when i connected to internet in my mobile a messege is coming, Connection problem, check setting, if problem persists contact operator for support.i contacted airtel customer care executives.they told me to call 121 and then press 2 to contact in english then press 4 for information regarding value added services and then press 4 for enquiry about GPRS, MOBILE OFFICE, AIRTEL LIVE .I did the same thing and i contacted them they sent settings then i switched of my mobile then switched on my mobile.Again the same problem, same messege.I contacted them nearly 8 times.My mobile was having so many mobile office settings.But no use.Sending messege is useless because they are not responding for messeges.Even they are not able to speak in english they are trying to cut the call only.8 time i received the settings, but no use.They are speaking the same thing like a recorded voice.when i asked them to tell the settings to check the settings manualy nobody knows anything execpt the things they had written in their papers in front of them.They are deducting the amount for internet in correct time.But i am paying the amount Rs.249 per month without using internet.I am working in Tata Motors, my friends are having the same problems.I am using Sonyericsson K660i .So react quickly otherwise you have to face big troubles.

Hi
I would like to bring that to your notice that I was using the following connection of Airtel
Mobile number : [protected]
Name on the Account : Richa Tyagi
Address : Hcl technologies, Plot 1 & 2 Maple towers, Noida

I gave a request for the conversion of that number to prepaid
as prevoiusly it was a postpaid number.I have made a full and final payment against that number and that number was successfully converted to prepaid.Now the main problem is that when the connection was activated, I was charged 500 INR as a security deposit and after that I was charged one
month advanced rental.=0AWhen i gave a request for that number to be conve=
rted to prepaid, the payment which I made was for the unbilled amount till =
the date of payment and i was told that when the bill will be generated all=
the advance=C2=A0payments=C2=A0inc. the security deposit and the advance r=
ental and also any extra payments made at the time of Full and Final Paymen=
t will be credited to my prepaid number. =0A=0AThere was no=C2=A0such adjus=
tment which happened so that was a false commitment made to me.=0A=0AThe se=
cond problem is that when the above mentioned number was converted to prepa=
id, I=C2=A0submitted my photo id and the address proof with one=C2=A0PP siz=
e photo.=0AThe verification was done after 2 days. after that the=C2=A0numb=
er worked fine for a month. but after that=C2=A0it was disconnected permane=
ntly and now=C2=A0it=C2=A0says that the number doesn't=C2=A0exists.=0AThat =
is my offiice=C2=A0number and i am facing many problems due to the same.=0A=
I have tried contacting the airtel office at Shopprix Mall and even the off=
ice at sector 18=C2=A0Noida but they are saying that its impossible to acti=
vate that number. It contained 992 INR airtel to airtel Balance when I was =
stopped by airtel.=0A=0APlease help me recovering my number as no one is he=
lping me.=0A=C2=A0=0AThanks and Regards, =0A=0APranaya Chaudhary=0A+91-97110=
60655=0A=0A=0A Unlimited freedom, unlimited storage. Get it now, on ht=
tp://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/
--0-[protected]-[protected]=:1808
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D"text/css"><!-- DIV {margin:0px;} --></style></he=
ad><body><div style=3D"font-family:times new roman, new york, times, serif;=
font-size:12pt"><DIV></DIV>=0A<DIV>Hi</DIV>=0A&l...⇄ wo=
uld like to bring that to your notice that I was using the following connec=
tion of Airtel</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>Mobile number : [protected]<=
/DIV>=0A<DIV>Name on the Account : Richa Tyagi</DIV>=0A<DIV>Address : Hcl t=
echnologies, Plot 1 &amp; 2 Maple towers, Noida</DIV>=0A<DIV>&nbsp;</DIV>=
=0A<DIV>I gave a request for the conversion of that number to prepaid as pr=
evoiusly it was a postpaid number.</DIV>=0A<DIV>I have made a full and fina=
l payment against that number and that number was successfully converted to=
prepaid.</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>Now the main problem is that whe=
n the connection was activated, I was charged 500 INR as a security deposi=
t and after that I was charged one month advanced rental.</DIV>=0A<DIV>When=
i gave a request for that number to be converted to prepaid, the payment w=
hich I made was for the unbilled amount till the date of payment and i was =
told that when the bill will be generated all the advance&nbsp;payments&nbs=
p;inc. the security deposit and the advance rental and also any extra payme=
nts made at the time of Full and Final Payment will be credited to my prepa=
id number. </DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>There was no&nbsp;such adjustm=
ent which happened so that was a false commitment made to me.</DIV>=0A<DIV>=
&nbsp;</DIV>=0A<DIV>The second problem is that when the above mentioned num=
ber was converted to prepaid, I&nbsp;submitted my photo id and the address =
proof with one&nbsp;PP size photo.</DIV>=0A<DIV>The verification was done a=
fter 2 days. after that the&nbsp;number worked fine for a month. but after =
that&nbsp;it was disconnected permanently and now&nbsp;it&nbsp;says that th=
e number doesn't&nbsp;exists.</DIV>=0A<DIV>That is my offiice&nbsp;number a=
nd i am facing many problems due to the same.</DIV>=0A<DIV>I have tried con=
tacting the airtel office at Shopprix Mall and even the office at sector 18=
&nbsp;Noida but they are saying that its impossible to activate that number=
. It contained 992 INR airtel to airtel Balance when I was stopped by airte=
l.</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>Please help me recovering my number as =
no one is helping me.<BR>&nbsp;</DIV>=0A<DIV><STRONG style=3D"FONT-FAMILY: =
comic sans ms">Thanks and Regards, <BR><BR>Pranaya Chaudhary

Good afternoon sir/madam,
We take a Airtel broadband connection from Bharti Airtel whose number was [protected]. and use that connection and pay the amount on mention dates till I use it.

-- Now on June 15, 2008 we file cancel request to our connection. the request number is 355398, we recive a msg from airtel we will withdraw it as soon as possible. but they never come & we not use this connection. we again file cancel request for connection. But Airtel company is sending us bill, when we have file the cancel request many time also we are not using that connection. why they are sending us fake bill.
So Sir/Madam pls consider it personally. they are treating us also if we not pay this amount they will abuse us and beat us.

thankyou sir.
regards

Ashwani Kumar
[protected]
[protected]

I got a Airtel prepaid connection a year back. The local Airtel guys influenced me by saying that the Airtel is the best as far as mobil connectivity is concerned. But it has been weighed as the worst as far as my experience is concerned. The locality where it live in is very poorly managed by the Airtel. Even for getting connected within home-domain is impossible. It gives some different tone within Airtel-network. All local within Airtel network cannot be done through my phone apart from those of to other networks. It needs much efforts to get connected to any one. Frequent cuts are faced in in-coming and out-going calls. I cannot complete any conversation in ONE short. Either I have to give more than four or five calls or receive four or five times from a caller to get the talk completed. It has become a very pinful and damn costly too.

Take my complaint with utmost concern. Afterall all residemts of my locality having Airtel connection are having this serious roblem.

Regards.
Arun Kumar Tiwari ([protected]-Airtel)
279, Radio Maidan
Sitaramdera
Jamshedpur
Jharkhand
PIN 831009

I have 5 yrs old airtel sim. In 5 yrs airtel collected my bill every month by help of ECS. Last month they also collected my bill by bank. But by mistake that bill was not clear. So without any alltimate they disconnected my mobile services. My business is only depend on my phone. So pls take action on my request.

my number is [protected].please unsubscribe yahoo zone from my number

Hi,

I had been using Airtel (karnatak circle) for the last five years.
But when i got tranfered to pune, I had teh worst nightmare.
Words cannot describe the ill-treatment rendered.

I wonder if a company can afford to deal with a customer like this. May be they though they already lost the customer as I was enquiring to close my bangalore connection and take up one in pune.

In 2003 i paid a security deposit if 1000/-. Untill the day of closure everyone confirmed that the money is intact. after the closure of the connection there was dead silence about the deposit amount. I waited for 2 months, then started a chain of emails with inconsistent explanations (proving the fact that they are cooking up stories)

finally when i wanted to escalate the matter to the Nodal office, one team manager of customer care call centre states that my deposit amout was adjusted with my bill in the year 2006...

This is absolute lie.

I wish consumers in India have an easier access leagal systems to get justice.

now again when i took up a new connection (foolishly i landed up with airtel) they asked a security deposit, which the agent promised to refund after 2 successful billing cycles.

now the customer care says that it will be adjusted with the final bill at the time of closure.

trust me, if i were to close teh connection few months from now, Airtel will not hesitate to sy that the deposit has be already adjusted with the 3rd mont bill and so on.

When will we see the a dawn with all these attrocities put to an end ???

sir,
For the past four months i have been complaining for unsubscribe for MITTI KE RANG which has been subscribed from my mobile No [protected]. I don.t know how it has been subscribed. From the day one I am requesting to unsubscribe for this MKR. I had given complaint to 121 and also to [protected] but so far nothing has been done. Because of this I cannot use my mobile for outgoing calls. Whenever recharge is done a sum of Rs. 30 is deducted from mobile. For the past four months I have lost Rs.120 and also I am losing financial earnings due to this. I once again request you to unsubscribe for MITTI KE RANG immediately.

now i hv got cell [protected], pls let me the pin which i forgot or else call on this no. all the time, when call on companint no. [protected], after feeding so many things, we get no. is busy, call against. no customer service provided properly. useless airtell serice, i will not suggest anyone to hv this connection at all. no use of sending such type of compalints thru net, no replies.

br jyoti [protected]

Dear Sir,

I had recharged Rs.197 for airtel to airtel free calls of 1000 minutes yesterday, but I got only 500 minutes instead of 1000 minutes, I do not know why airtel doing like this. If it declares any scheme or stops any scheme, they should send a sms to all the airtel customers so that everybody can aware about the new scheme. Why airtel cheating to the customers ?

But airtel is not doing this, I do not know how I will get 500 minutes back. Please help me.

Thanks
Ramesh

Hi,

I am using Airtel service since 2 years but the Customer service center has always been very rude, I am very much unsatisfied with the service they provide...My Mobile Number was [protected] it was disconnected due to payment issue...I made the payment one month back and called the call center 100 times but still the connection is not activated...now i lost hopes and took a new Vodafone connection...but being a service industry they should be 100% but they fail to do so...My advice to them is to shut this bussiness off

Thanks

Dear Sir,
this is Mozammil Quadri([protected])Prepaid Custommer. I am here to
camplaning about your Hello tune Services.
the problem is that, i activatted my Hello tune "Bahut Pyar Karte Hain Tum
ko Sanam" from film Sajan since last Year(2007) and never apply to change
it to another song. but yesturday morning i got the SMS about deduction of
payment for my Hello Tune rent. but afternoon i giot sms that your hello
tune is changed and new tune is activated as "Barsat ke Mausam Me" while i
naver apply to change my tune.and never attend ur promotional calls
rellated hellotune or any other offers. i also did not call customer care
since last three months. How can You technical person changed my Hello tune
without my permission and deduct Rs. 20 by my account. I also called
Customer care abount it at 121 and my complain No. is [protected] Dated
26/08/2008 time 4:30 Pm. thay said that ur problem is resolved in 24 Hrs.
but my problem is remain same.

Please look in to the matter personally. and resloved my problem. and
Please Activate my Previeus Helo Tune"Bahut Pyar Karte Hain Tumko Sanam"
Plzzzzzzzzzz
Thanks & Regard
MOZAMMIL QUADRI
[protected].

Sir,
This is to inform you that i have taken a new airtel prepaid connection on monday(08 sep 2008) in patna.I have submitted the required document to avail services.Meantime I have to move delhi very urgently on tuesday(09 sep 2008).Its been 4 days and still the number is not activated.My brother called to customer care several times but the customer executive told that number has been activated.But here I m not able to make call and also not able to receive any call.Is this services, i expect from airtel.I request you please activate my no asap, atleast activate my incoming call urgently so that i can receive my call.Hope you can understand urgency and do the needful.

My new airtel no:[protected]
Name of connection taken : Rakesh kumar.

Thanking you
Neeraj Kumar