Airtel Complaints & Reviews

sir,
it seems my airtel mobile number became the subject of cloning. today my friend received a call from my number and i received a call from his number both cases others were speaking. this is a serious problem. kindly look in to this.
dr. c. upende rao

Today just 3 hrs back .I had lost my celphone containing airtel sim. Now my query is to block the sim and whether Can I get my phone back by tracing with the help of EMI serial nimber.I f so please guide those following steps of procedure.

I am using airtel for last 2 years, and for that i should be given medal of honour, Airtel WAS good for some students plan but now they turned to absolute [censored],
Today i make call to mumbai (mine is pune number) for 16 min and they deduct 54 odd rupees from my account(3.40 per minute), Then i thought they might be considering mumbai as STD.. Then i make local call (Pune) but guess what still they deduct 3.40..I mean what the hell...
10 days back they started to deduct 25 paise for local SMS which was 10 paise initially...
And i believe for the last one odd month their customer care number is also not working...Whenever i try to call i listen same stuff like "This is not valid number"...
Cross connections are countless these days... Sure i'm gonna change airtel this weekend..But before that i need to know is there any way to contact airtel customer care and make them to revert back my money???

My no is [protected]. I used to be a satisfied Airtel pre-paid cust, but maybe that is because i never had to deal with airtel's cust service!
After using this number for abt 4 yrs or so, I committed a crime; I got this number converted to a post pay under Airtel's corporate plan for HCL employees.
So this is how the story begins.
I was asked by the DSA guy to submit my docs that included abt 6 different docs (including my salary slip for some reason) and a cheque for one year's advance rental. No probs so far, i gave him my documents a cheque for Rs 699. He gave me the sim a day after, and then began my misery. First of all, the incompetency in Airtel is at such an astounding high, it took them over a week to get the sim activated. I though, ok, let it be. A month later, i got an sms from airtel stating that i havn't submitted my docs, and my services would be restricted if i dont submit them by so n so date. OK... first blow... i called up cust service, maybe for the first time, some guy who could hardly construct a sentence, answered the call, coudn't understand a of what i was saying, so he put the call on hold and then released the call. Nevermind, i called up again, just to talk to a greater lunatic, who, in some alien dialect (i am not sure of the language, maybe it was English..!) told me that my docs are not registered with the company and i need to go to the "nearest airtel outlet" to submit them again. OK... i guess beggars (thats what companies like Airtel think of its custs) are not choosers, i went to the airtel outlet in sec-18 NOIDA, and submitted my docs again. No worries, i thought that was it. However, the at Airtel had other plans.
I got a similar sms informing me that my services are restricted as i havnt submitted my docs! I was like w.t.f... Called up cust service, again, gave them the request number the guy from airtel outlet had given me, and guess what the exec told me that the number is not recognized by the system, and there is no way by which they can retrieve any information by "any complaint number". Moreover this time the exec told me an entirely different story (i strongly believe that either cust care execs at airtel are not at all trained, and if they are, they are trained by trainers from different planets!!!). The lady told me that in case of missing documents, custs cant produce the docs at any outlet, they are required to fax them to a certain number. ok... Anyway, she gave me the number, and i faxed the documents, now please take a note that all this while my services are restricted. Anyway, she also promised that the services will be restored in about 24-48 hours of the receipt of the fax. Two days passed, nothing happened. Called up cust care again, spoke to some "supposed manager" who said that he has marked a complaint, and he gave me a complaint number in the same format as the outlet guy. I told mr. manager that this number is of no good (as told to me by the previous exec), but he assured me and stuff, so once again i was like... ok... anyway... fortunately my services were restored after that and i thought, fine, now it is finally over. But i guess, with a company like airtel to deal with, i was too early on my decision. A few days later, i received my monthly bill, and guess what, the freaks at airtel had added 699 to my outstanding instead of my payments. I called up HDFC to check whether the cheque has been cleared or not. They told me the cheque has been cleared. They gave me all the details associated, such as, cheque number, transaction ID, airtel's bank a/c name, date, time, etc. Anyway, with all the details i called up Airtel cust service, again...! The guy told me that airtel is once again limped to an extent that they cant verify anything with the cheque transaction details i was providing and told me that i need to send a "cheque clearance certificate" to airtel to get the payment updated.
Called up my bank to place a request for the certificate, however they told me that it would be mailed to my office address (HCL).
By this time i had left HCL, and had started working with media. So i had to go to my bank's main branch in Janakpuri, from NOIDA (if you know what i mean) to get the address changed. Anyway, i received the certificate in about a weeks time and (as told by airtel exec) faxed it. As usual nothing happened! I had already made the payment of the remaining amount besides this 699. Now one fine day, when i was on roaming, to be precise in Aligarh, i started receiving reminder calls to make the payment (everytime from a different number). A little tired to elaborate all the 9 calls i had received. Anyway, after about 4 days and a collective one hour forty seven minutes on the phone, the day had come for me to come back Delhi (dont worry, despite recurring requests and elaborations to 9 different asses working for airtel, i was still getting these reminder call). So, once i was back, i called up cust service, yet again! And again and again! Finally i got the privilege to speak to a sane homo sapien in airtel. The guy took the cheque number and other details, put the call on hold for a while, when he got back he told me that airtel, has credited my cheque wrongly towards the acc of a diff cust and he has placed a request to make the necessary amendments in the account, and the payment will be updated in 24-48 hrs. It dint, ofcourse, however maybe i was lucky this time, that the payment got updated in about 5 days. Wonderful.

Now i have a series of questions and some problems as well. Lets get started with the questions:

1. If you analyze the whole case, you would find that when my new sim was activated, airtel neither had my documents, nor the cheque. How the four-letter-word could they activate the sim...???

2. When the company policies requre the customer to fax the documents under such scenario, why was i told to submit the documents at "the nearest airtel outlet"...???

3. When processing missing doc request was something beyond his scope of support, why did the guy at the aritel outlet accepet the documents...???

4. Why are customers not given complaint/request numbers even when they demand...???

5. Why in the next cust care exec alway incapable of processing these request numbers even when they are given...???

6. If its a case of the company's incompetency, such as the case of a wrongly ledgered cheque, why should the cust bear the consequences...???

7. Even when i told every exec that the outstanding amount is in dispute and also, that i am in roaming, why the reminder calls did not stop...???

8. When it was a clear case of wrong ledger entry, why was all the previous execs NOT able to find that out...??? How come only one learned person in a bunch of lunatics claiming to be the leading telco of the country...???

9. Why there is no supervisor/manager available anytime...??? That is just not possible. A plain bluff by cust executives!

10. Why the company makes false promises, the 24-48 hour crap...???

Now the problem... Well for the last few days i am trying to get in touch with cust service, yet again! This time, these primary school drop-outs from airtel have used some algorithm with my bill even aryabhatta would fail to understand. Its been three days since i am trying, i am calling 121 and [protected], with no success so far. The call gets connected evrytimes fine, but when i finally make my way through the crappy IVR to the prompt that asks me to wait while being transferred, either the wait music is followed by "All lines are busy" or if i am lucky, i get to hear the phone ringing, it is always followed by silence (maybe some freaky exec with the system on mute... incompetent cowards...!), and then the call gets disconnected.
Now, from today, when i finally press '9' after reaching the part where the IVR asks to press '9' to speak to cust care exec, i get the prompt to type 'airtel' and send it to 121. And know what a fool i am, i did THAT as well! Just to realise that it does nothing besides the service menu offered by *121#.

'Pathetic' is the word that best describes Airtel as a company. Dying to see the day when number portability would be a reality, and i can assure you i'd be the first one to use the service. The company has got to be "good enough" to deal with, being "big enough" is actually NOT a big deal!

Now, if all this goin to the right person (about which i am rather doubtful), i would like to mention that i have recordings of the all the calls (41 and counting) i have made/attempted to airtel cust service, and i am looking for an apology letter, a compensation, and a resolution for my ongoing problem; you might hear it everyday, but i'd have to call the court under AFI (actual financial loss), RTI (right to information), mental harassment and personal disgrace among a dozen other categories suggested by my lawyer.

Hope to see a butterfly effect...!

Dear sir/madam,

This is ravindra singh gaur, i have a Airtel prepaid sim card no.: [protected] of Andhra Pradesh.
It's grace period was till 05 Sept 08.
From 16th Aug 08 to 21st Sep 08, i was on tour in UP. So i am unable to recharge it. I tried to recharge it in UP but i could not get success.
On 5th sept 08, i have a 162 rupees & some paise, At the end of the grace period my balance is showing zero rupees.
I am requesting to airtel that i am interested to recharge it now so please refund me my 162 rupees & some paise into my a/c.
I maked many of STD calls in three moths from may to august, you can check my record.
If you are unable to help me than I will have to go another mobile service company. But i like Airtel to much for it's service & network. So i am again requesting you to help me.
thanking you

Ravindra Singh Gaur
[protected]
BHEL, R&D, Hyderabad

Date ( 21/09/2008 )

Hello,
I am Jayaram, Iam in Dubai right now. I were in Coimbatore (Tamil Nadu) before 3 months. So my validity has got over on july itself. But i need my number to recharge. so what can i do for recharging my number from here. And i need Roming activation here. So I like to keep my number with me. So what can i do for that.

My Number is ([protected])

Iam looking forward for your response.

Thanking You

A Sms came, thrice, from 64611099 informing that Rs 99 was being deducted from my balance for downloading JAVA games from AIRTEL Live Service when no such game was actually downloaded. A link http://203.200.118.92/airtel/ozone/hthrobes was provided. Before the aforementioned sms Prepaid balance was Rs 315 and then it was reduced to Rs 5.31...

Hello,

I am Pranav Mehta and my mobile no. is [protected] [Airtel, Mumbai]


Many o[censored]s have complain against Airtel regaurding wrongly deduction of from account.

I have also faced it many times. But not now it has crosses all limits.

Within 2 hours, I have been wrongly charged 3 times.

1. On 20/09/2008, I activated mobile office service near about 2 p.m. At that time, my balance was 27.74. I used it well for one hour. Then at 2.55, I got a massage that "Your subscription to MCA (Missed call Alert) Promo has been renewed." And I was charged 15 Rs. for that. and my Balance was 12.74

Fact: I never activated Missed call Alert. Before 2 months, It was activated automatically from Airtel side. I never used this service. For first one month, they didnt charged anything. But in next month, It was renewed automatically and I was debited 15 Rs. for that. I made complain to Airtel Customer care. I saied that I didnt activated this service and It was activated automatically from your side. At first, they didnt accepted that the service was activated automatically. Then, they accepted it and I got refund for that after 1 week.

Now, again this thing is happening.

2. I use Friends card. And as per this plan, I can make call at 0.15 Rs. to 5 choosen Local Airtel no. I have choosen 99670320*** no. as Friend's no. At 3, I made call to this no. and talked about 9 minutes. As per my plan, I should been charged 1.35 for this. But I was charged 9 Rs. So, My Balance was 3.74 Rs. after that.

3. Near about 4 p.m., I got a service massage that "I have been charged 14.99 for my last VAS use. [mobile office]. I got this massage twice and now my balance is -26.25 (Yes, It is nagative 26.25)". I activated this service on 20/09/2008 itself and I should be charged just 14.99 rs. for that. but I have been charged twice, I have been charged 29.99 for that.

I tried to call customer care executive dialing 121. But when I choose option to talk with customer care represeentative, I hear a recorded massage: "Please send your query by SMS to tall free no. 121 within 130 characters. We will reply back shortly."
I am hearing this massage since last week. So, I had to use my friend's cell to complain regaurding this.

When I called customer care on 21/09/2008 to know the complain status, I got the answer that due to technical problem, there is delay in solving the complain. so I will have to wait for monday to know the status of this complain.

Before three weeks, same thing had happened. on 27th of August, I had activated Mobile office service. I was charged twice on 28th August [for both: 27 and 28] and on 29th August, again i was charged twice. I made complain about it. On 08/09/2008, I got massage that my complain has been solved and on 09/09/2008, I got massage that 29.98 rs. has been credited back to your account. But, there was not credit of a single paise in my account. Again I made complain and after explaining them lots of time and wasting my time, I got refund on 19/09/2008. So, I got refund after 21 days. While Airtel claims that if there is wrongly deduction of balance from your account, and if you make complain, then the complain will be solved within 24 hours. Look at what they claim and what is real situation.

There is another fact regaurding Mobile office service. When you activate the service, and if you try to deactivate the service on the same day, you can not deactivate the service on the same day. You gets the massage that the service must be activated for mimimum 24 hours. so even if you want to deactivate, you can not deactivate it and you are forced to use it on the next day.

So if you intend to use this service just for one day @ 14.99, you can not do it. you are forced to use it for minimum 2 days and you will be charged 29.98 for that.





Now as my balance is nagative, I can not make any calls.
I can not send any SMS.
I have activated mobile office service but due to Blunder of Airtel, I can not use the service.
So, I am charged in advance for the service but now I can not use it.

Now only God can save us from company like Airtel.

Hi,

Yesterday, I asked Airtel customer care to send a collection agent to pick up the outstanding amount for my Airtel Landline.
As per the commitment the agent did turn up for bill payment, however while my mother was counting the cash the agent smartly picked up the cell phone lying on the table, switched it off and slipped it into his pocket. After collecting the money and duely returning the payment slip with all courtesy the guy vanished in moments, not sparing any time for my mom to realize that the cell phone has been robbed and to inform the security guards to hold the guy at the gate.

After a few mins realizing the cell phone is missing and clearly understanding what has happened, my mother called up the customer care to check which collection agency the guy belongs to and what are his identification details. however this attempt went in vain as these details are not recorded and the cust care representative have no idea as to how many collection agencies are in place and which agency did the request to send an agent land.

This incident leaves me with absolutely no trust on the collection agents, as now I'm sure that there is no criteria for hiring such agents viz. identification, background verification etc. Further non availability of details on agencies leaves me in despair to continue with the service for payment pickups(as this could have also been a major mishap than a theft).

I have a few details with me:
Telemedia Service Rec No: 582649
Pickup Date:19/09/08
Collection Agent name(as confirmed by security guards): Vinay
Collection agency Stamp on receipt(Faded off): __ _ _ _ BIRO INFOTECH PVT LTD
_ _ 7 9, IInd FLOOR,
M Block Market, G K II,
New Delhi - 110028

Do we have any way to track down the collection agent and take legal action against him?
If identified what legal action would be initiated?
I've already blocked my SIM(which again was on Airtel service provider), However I'm unable to block the handset. Can I get it back? If not what is the procedure to block the mobile handset? I have the IMEI number and the IMSI number with me.

Pls Help!!
Looking forward to some resolution to this complaint.

Regards
Nitin Tyagi

Dear Sir,
(1) Instead of restoring my pre-paid credit to Rs. 174.44, you have given balance of Rs. 164.44/- by once again deducting Rs 10/- for the baseless reasons known to your deceptive action group. Please restore the amount immediately.

You should earn money by honest means, not by troubling people like day light robbery. People have hard-earned money and you should render graceful service, otherwise find some other business of more profit but not by cheating like this.

(2) In second mobile number: [protected], belonging to my family member, you have similarly deducted Rs. 30 and Rs 15 for most unsolicited services. This is another day-light robbery.

Please restore the balnce immediately, otherwise all these matters will be reported to consumer grievance forums, TV, Newspapers and ultimately strong case will be filed against such deceptive unilateral deductions by cheating to TRAI.

Your customer care executive talked to me on dated: 20.09.2008 A/N & profusely apologised for above wrong deeds. He further assured to restore the balance of both these cell phones. Please take immediate action and confirm without any delay.

Regards,

G.G.Dalal

______________________________________________
Most fraudulent, mischievous, dishonest & deceptive deductions from pre-paid mode of Mobile number: [protected]-----Original Message-----
From: ggdalal [mailto:[protected]@mtnl.net.in]
Sent: Saturday, September 20, 2008 3:03 PM
To: '[protected]@airtelindia.com'
Subject: Most fraudulent, mischievous, dishonest & deceptive deductions from pre-paid mode of Mobile number: [protected]

Ref: Complaint Confirmation Code: 085fb dated: 19.09.2008
Complaint Ref. Number:[protected]

To AirTel

Kind Attention Mr. Zameer

Dear Sir,

You are continuously sending SMS to my mobile & as soon as it is opened, to my surprise, you are deducting charges for unsolicited services which is most disgusting. So far you have deducted Rs. 82/- .

Please immediately stop sending unsolicited SMS for dishonestly deducting amount from my pre-paid credit and restore my balance of Rs 176.44, as at no time, request was made for any such services.

(1) My balance in pre-paid Mobile numbar: [protected] was Rs.31.44. On dated 19.09.2008 I recharged by Rs. 150/-talktime. Balance shown was Rs 176.44 ?
(2)In one hour, you deducted Rs 82/- from my pre-paid account as below:
Rs. 60 for "VASPACK Alert", Rs 15 for "Jokes alert " and Rs 7 for "Devotion Alert", all unsolocited.
(3) Such deceptive and dishonest attitude is most unbecoming of telecom service provider company like AirTel. You should earn money honestly & not by cheating & such deceptive exploition of consumers.
(4) In case you do not restore my balance, such serious matter o[censored]nilateral freedom for deducting money from pre-paid amount of helpless customers will be reported to print, electronic media, state consumer grievance forums & TRAI, which please note.

(5) Hope you will restore the deducted amount immediately to my pre-paid account without further delay.

Regards,

G.G.Dalal

Mobile: [protected]

Dear Sir/Madam,

I am using airtel services since Dec-06 & having following no.s.

1) Airtel Broadband services[protected] since december 06

2) Airtel Mobile services([protected]) since feburary 07

3) Airtel Mobile services([protected]) since feburary 07

4) Airtel Mobile services([protected]) since July-07


for any of the above, my payments are on time.

As i have converted [protected] no. from prepaid to postpaid in last month, the first bill generated is 1126Rs & the due date is 24th

Sep.08 & the credit limit is 1000Rs.,

I request several times to increase my credit limit to airtel, as the days progress my unbilled amount is already crosses the credit limit,

day by day i got several calls/sms from airtel.

The airtel customer care people are also misbehaving with this user, (Like why you r using this no?, who are you?, on 9th september, &

this call was from Gurgaon call centre as recieved call says).

The story wan not end yet,

From the day 9th sep08, I m getting so many calls from airtel, so I call customer care & talked with Saiyad, then Mr. Manu, Mr.

Sushil, Mr. Saran on 17th Sep08 & Deepak on 18th Sep08 & Om Bahadur & Mr. Jaspreet Singh on 19th Sep08,

I requested all of them that the outgoing/incoming call of mob. no. [protected] should not be barred till 24th sep08, as the due date is

24th sep08, Mr. Deepak has confirmed me that, your services will not be barred till 24th sep08.

On his word, I am feeling very comfortable with Airtel, but today Outgoing calls of my mobile no. [protected] has been barred.

I request him also to start my services as I think, I am valuable customer for Airtel.

Although, In your first bill there were BIG mistake in calculation(approx. 200Rs), that has been corrected, but still I am having very

much pain from airtel.

Kindly look into the matter deeply/urgently & so that our relationship will improve.

Waiting for your prompt/positive response.

Best Regards
Pradeep Kumar Sharma
Project Manager
Rockwell Automation India Pvt. Ltd.
Mob. no. [protected]

I am an Airtel Prepaid Subscriber from Bangalore. My Cell No is [protected]. I would like to cancel the Job Alert Service immediately. Kindly do the needful at the earliest.

With Regards

Shaju Mathew
Cell: [protected]
[protected]@yahoo.co.in

From,
Subash Kumar Saraf
[protected]@gmail.com
Bsnl cell #[protected], [protected], [protected], [protected]
Vodafone cell # [protected]
Relience# [protected]

Sir,
This is Subash Kumar Saraf from Sunari para, Barbazar Sambalpur Orissa. My Airtel Mob No is [protected]. I regret to inform you that this Mob is showing most of the time ‘Out of Range’ because of poor service by the local Airtel Service provider. But other service providers like BSNL, VODA PHONE, RELIENCE have excellent signal and very good service here.
So please Call me in the Mob Numbers stated above. I am facing this problem since last two years. I have made several complaints to Airtel . They only tell “ We understand your concern and we will work together to resolve your issue “ But Airtel is very aggressive in connection with Bill l Payments . The officers never forget to make frequent calls, and when I tell what I remind them about my Network Problem they simply say, wait “ Our technical teams are looking into the matter personally ”
Given below are the cell phone numbers of persons who sell Voucher cards for all Mobile Service providers, they are also totally dissatisfied with Airtel Service, you may ask them for your satisfaction.
K.Saraf
Mob. # [protected], [protected]


Please Read The Total Email Conversation with “ [protected]@airtelindia.com “

Sun, Jul 20, 2008 at 11:41 AM
From subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
date Sun, Jul 20, 2008 at 11:41 AM
subject : Nobody tried to rectify the fault
mailed-by gmail.com
From
Subash Kumar Saraf
Sunaripara, Barabazar, Sambalpur 768003
My cell # [protected]
To
Costumer care, Airtel
Dear Sirs,
I want to tell you that I am unable to receive calls using my cell phone, the signal strength is zero. To make a call I have to go to the main road, I have made tons of complaints but nobody tried to rectify the fault. I was given false assurances only. Due to this my father Dr.B.Saraf, cell # [protected] surrounded his connection.
My Complain No are 17334002 Dt. 1.7.2008 & 17385880 Dt. 7.8.2008. The Airtel company is very much aggressive for bill Payments only. They do nothing. Please do the needful at the earliest.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],

Reply From Airtel
Jul 20, 2008 at 1:39 PM
On Sun, Jul 20, 2008 at 1:39 PM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
Dear Mr. Saraf,
Thank you for contacting to Airtel.
This is with reference to your email dated 20/07/2008 regarding network problem and status for your complaint number 17334002 and 17385880 of your Airtel number [protected].
We understand your concern and we will work together to resolve your issue.
We wish to inform your that your complaint number 17334702 and 17385880 is in process. Please be assured that our technical teams are looking the matter personally.
However, we have arranged an urgent call back regarding your complaint and we will get back to you within 24 hours.
For any further queries, please feel free to contact us at [protected]@airtelindia.com.
We value your association with Airtel.
Regards,
Surjit Pal
Customer Service
Airtel

Then I am waiting for Response No phone call but there is a Several call Regarding Bill Payments Not for my complain .
NB : No Reply From Airtel
Again I wrote to Airtel
From
Subash Kumar Saraf
Sunaripara, Barabazar, Sambalpur 768003
My cell # [protected]
To
Costumer care, Airtel
Dear Sirs,
?????????????????? I want to tell you that I am unable to receive calls
using my cell phone, the signal strength is zero. To make a call I have to
go to the main road, I have made tons of complaints but nobody tried to
rectify the fault. I was given false assurances only. Due to this my father
Dr.B.Saraf, ? cell # [protected] surrounded his connection.
My Complain No are?? 17334002 Dt. 1.7.2008 &?? 17385880 Dt.? 7.8.2008. The
Airtel company is very much aggressive for bill Payments only.? They do
nothing. Please do the needful at the earliest.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
One Day a Call From Airtel that we will solve your problem with is 24 Hours
And also 2-3 calls for Bill Payments from Airtel
Then again I Wrote mail to Airtel
With Sub : 24 hour is stall going on ...
Dear Airtel,
??????????????? This is with reference to your email dated " Sun, Jul 20,
2008 at 1:39 PM "The Email attached below you wrote me that " we have
arranged an urgent call back regarding your complaint and we will get back
to you within 24 hours" But neither nobody call me nor any person came to
see the location till now, I thing 24 hour is till going on ... So lets? wait ?
when the 24 hour is finish on Airtel Office Clock...?????
Warm Regards,
Subash Saraf
Cell # [protected], [protected],


My mail to Airtel
Wed, Jul 30, 2008 at 9:41 AM,
subash saraf <[protected]@gmail.com> wrote:
Dear Airtel,
This is with reference to your email dated " Sun, Jul 20, 2008 at 1:39 PM "The Email attached below you wrote me that " we have arranged an urgent call back regarding your complaint and we will get back to you within 24 hours" But neither nobody call me nor any person came to see the location till now, I thing 24 hour is till going on ... So lets wait when the 24 hour is finish on Airtel Office Clock...?????
Warm Regards,
Subash Saraf
Cell # [protected], [protected],
Airtel Reply on
Wed, Jul 30, 2008 at 11:36 AM

[protected]@airtelindia.com <[protected]@airtelindia.com>
[protected]@airtelindia.com
to [protected]@gmail.com
date: Wed, Jul 30, 2008 at 11:36 AM
subject: Your Airtel mobile number (#[protected]) [REF:[protected]]
Dear Mr. Saraf,
Thank you for contacting Airtel.
This is with reference to your email dated 30/07/08 regarding Network problem for your Airtel mobile number [protected]. We understand your concern and will work together to resolve the same.
As we understand that you had complained us for the same in your earlier email call dated 20/07/08 as well.
On receipt of your complaint with complaint number 17629363 which was logged on date 25/07/08, our network team worked for your concern regarding indoor coverage in Bara Bazar, Sunari para. We thank you for your feedback as it helps us in planning and improving our network coverage.
Based on your feedback our network team has evaluated the same for technical feasibility and network enhancement. Outdoor coverage in the above area has been found to be adequate. Currently we are constrained to initiate deep indoor coverage enhancement in this area. This area has been included in our scope for coverage improvement activity for future. We will keep you updated on your valuable input.
Further we have re-forwarded your complaint to the concerned department. We will revert to you at the earliest.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
Due to some technical issue, call back could not be done on your Airtel number. We rearranged urgent call back for you and out executive will contact you within 4 hours regarding your Issue.
For further clarifications/queries/assistance, please contact us via email at [protected]@airtelindia.com.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.

Regards,
Manoj Choudhary
Customer Service
Airtel
There is Only call For Bill payments Not for my Network Problem
Then I mail to Airtel
Mon, Aug 4, 2008 at 3:21 PM

subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
date Mon, Aug 4, 2008 at 3:21 PM
subjectRe : 24 hour is Still going on (#[protected]) [REF:[protected]]
mailed-bygmail.com

Dear Sir,
I want to tell you again that I am unable to receive calls, because the signal strength is still Zero. To make a call I have to go to The main road, I have made several of complaints to you, but no phone call from your side . But I think Now The Airtel will start making call for Bill Payments Only, But Not for Network problem I am again tell you that The Airtel company is very much aggressive for bill Payments only.
They do nothing.
Yours sincerely.
Subash Kumar Saraf
Cell # [protected], [protected],
No mail from Airtel Only Call for Bill payments and Airtel Stop my Outgoing calls

Mail to Airtel
From subash saraf <[protected]@gmail.com>
To [protected]@airtelindia.com
Date: Tue, Aug 19, 2008 at 8:38 PM
subject Re: 24 hour is Still going on with " Outgoing Barred " (#[protected]) [REF:[protected]]
mailed- bygmail.com
Dear Airtel Sirs,
I am very sorry to say Network Problem is Still Continue ... and I again tell you that I am unable to receive calls, Due to signal problem I have to call back to my callers from the main road or from my Home's roof and for this reason my bill usage also is high .
In my last mail I wrote that " The Airtel company is very much aggressive for bill Payments only " and it is True because Today My Outgoing is Barred and I am unable to make call, my Bill is also not so too High, I make is partly Payments But major fault is from your end . every time I was given false assurances only so that " with in 24 hours your problem will be solve " . Due to this my father Dr.B.Saraf, cell # [protected] surrounded his connection. Please active my outgoing call as soon as possible I will make some partly payments and please made some Discount for me.
Warm Regards,
Subash Saraf

Cell # [protected], [protected].
A surpassing Mail from Airtel That
subash saraf <[protected]@gmail.com>
[protected]@airtelindia.com
dateWed, Aug 20, 2008 at 8:40 PM
subjectRe: Auto-Acknowledgement - Re: 24 hour is Still going on with " Outgoing Barred " (#[protected]) [REF:[protected]]
mailed-bygmail.com

On Tue, Aug 19, 2008 at 8:50 PM, <[protected]@airtelindia.com> wrote:
Dear Customer,
Thank you for writing to us. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service
Important: Please mention your mobile no. as 98XXXXXXXX /[protected]in the
subject of the email whenever you write to us for a quicker response. Do
not include any space or any special characters between the digits.

This is an auto-generated reply, kindly do not reply on this mail. For any
queries please mail to [protected]@airtelindia.com

i would like to inform u that you have deactivated my outgoing call due to the my id but i have submitted my id on 15/09/2008 at your nirman vihar branch office and the problem is still same.

i[censored] r not intersted for activate my outgoing calls then i request you to please send my id on my address i think this service easily provide by you.

onece again i thank to you for your most excellant service.

your's truly
devender singh
[protected]

Sir I am purchase SIM 2 times from Motihari, Bihar. My mobile no. was [protected] and [protected] and balance was 446 Rs. and 300 Rs. and activate lifetime and STD pack. My both SIM was blocked .When I contact to customer care they not given coorrect information . After long time they told your address is not valid. I am given to our office address. I am working in NPSP- WHO, India how your customer care officer told WHO address is not valid.

I get 2 to 3 calls every day from AirTel to subscribe to their new call India service. Every time I tell them to take my number off their list as I have already registered for their service. Today, I asked to speak to a Manager and the rep said no manager is on duty. I told him I don't believe this and he disconnected.

A minute later, I get another call from Airtel and I ask for the Manager again. This time, the guy says he is the manager. I told him that I have told multiple times to stop calling me. He starts to argue that there are dozens of call centers all over India and I can get calls from anywhere. I start to tell him that once I have informed one person in your company, this harassment must stop. At this time, he starts to abuse me with slurs in Hindi.

Airtel must pay more attention to who they are hiring and to their policies on call center management. Not only are they going against laws o[censored]SA and India, this truant unmonitored behaviour by their staff should not be tolerated.

I am customer Airtel But i am very sad to buy airtel sim card. I have bought before 2 month. My mobile no. is [protected] & [protected] and balace is moer than 300 & 400. I called every where to my friend but after one hour my mobile barred (incoming & outgoing are closed) when i complain airtel customer and ZSM Sunil Grover(Patna) they said to me that your address proof didn't submit in main airtel office so your line disconnected when as i have submitted already my documents to retailer shop. Now I am harassment in this time I have submitted again never the less my service is disconnected. I am working in NPSP- WHO and given office address they told that address is not valid.

I have taken airtel demo from prakash (crpf dealer) on 6th september 08, he had activated my demo sim and told me to take the Mpin no from custumer care, then i talk to customer care he told me i will get my mpin no with in 10 min but on continious talk he told me an error was displaying while sending mpin no he told your no has not been regestered for demo. Then i talk to dealer then after 8 days he had given me another demo. Now again the customer care is telling the same problem. Till now i had not got my Mpin no.
What to do
my first demo number [protected]