Airtel Complaints & Reviews

I am using an Airtel Mobile Campus SIM. The thing is Rs. 1.50 is deducted from my balance for VAS Download. I dont know what thsi VAS Download is. I havnt download anything from the Airtel service. I have talk with the customer care also, they didnt give any exact reply instead they say we dont know about the VAS download. More than 10 times this amount (Rs. 1.50) is deducted from my balance. Anything to stop this... will be very thankful if someone give me the clue to stop this.

Do all o[censored]sers out there around India know this fact that Airtel Broad Band internet service provider has changed your Rs 699 unlimited plan to Rs 799 plan with out your knowledge and consent. Which means with out any one's knowledge or consent Airtel is charging Rs 100 extra with all there Rs 699 Airtel Broad Band sudscribers . This is the big fraud considering Rs 699 being the most active plan Airtel is making about roughly 10 Crore Rs by conning its customers of some which which with out there knowldege and consent . So all you out there please check your monthly bills and ask this question from Airtel" from whose permission and consent they have chanegd your plan and chargin Rs 100 extra from last 2 months" I have tried to speak with all in Airtel but till now, The only thing I am gettingfrom them is utter lie and nothing els.

Tarun Malhotra
Account no.[protected]
Pitam Pura Delhi

I had gone to theAirtel gallery ( Chakala, Andheri East, Mumbai) on July 31st to buy a duplicate sim card and re-activate my number since I had de-activated it after I had lost my handset. Today is the 6th of August and my service has still not resumed. I have already made four trips to the Airtel Gallery in this connection and every time the customer service executive would give me one reason after another and assure me that my service would resume within two hours time, but it has never happened. Had I not taken a life time validity scheme with Airtel I would have gladly changed my service to some other service provider if I knew I was going to be put through so much trouble. If this is happening to me I wonder what is happening to all your other customers. I don’t know who is responsible for all this delay but I would appreciate it if you would take appropriate action.

P.S – My still inactive number is - [protected], I have communicated with Simplicio Fernandes from your office

While talking to someone, my call got dropped, the signals disappeared and the mobile phone screen read "Sim card registration failed"

I sent the phone to the nearest Airtel Store, F - 5, East of Kailash, New Delhi. The executive there said that the SIM got damaged. I said "OK, give me a new SIM". He asked for Rs. 60 for a new SIM issue. I said that I am not at fault if the sim got damaged, that too when I got the SIM only about 2 - 3 weeks back and that I can't help it if AIRTEL issued bad quality SIM Cards, why should I bear the cost of their ignorance. To this the executive replied that it is an electronic chip and that to continue the service, I would have to pay up.

I paid the money along with a new proof of ID and also paid the bill which was still much before the due date.

I was told that it will be activated in 4 hours. This was around 1:00 P.M.

Till 6:30 P.M. the SIM was still not activated.

I called the customer service. I was told that the SIM shall be activated in an hours time.

Nothing happened till the next morning, i.e. today.

I called the customer service number [protected] today morning ffrom 10:00 a.m.

It is as it is a pain to reach the executive who can listen and talk, eventually I reached the customer care executive and explained the whole problem and then he put me on hold. I kept waiting for quite some time and then I realized that the call has been disconnected. This smae thing happened 3 times.

The 4th time when I called, the customer care executive kept telling me that he has forwarded the request and that for any further assistance I would need to visit the Airtel Store. I told him that when I talked to the people at the Airtel Store, they say that I need to speak to customer care, you tell me that I need to speak to the people at the Airtel Store.

Should I not concentrate on my regular work or should I just keep visiting the Airtel Store, while I am missing important business due to the mobile phone not working.

The customer care exdcutive kept repeating that I should go to the Airtel Store.

I asked him what is he doing in customer care. He is supposed to help me out and not kick me around.

He still repeated the same thing.

I asked him are you stupid? (who would not get aggravated in my situation when for an hour i had been explaining my problem and 3 times the call was disconnected and then I get what the executive is saying, that too after the phone being down for a whole day)

The customer care executive replied "Are you crazy?"

I said "What the [censored]?"

He said same to you.

The call must have been recorded. It can be accessed in the database of Airtel, my mobile number is [protected].

Dear Sir,
[protected], [protected]
i need a details and address of the above Airtel numbers. please send me email .
thank you...

It has been almost 4 days that I have been trying to activate Saathi Plan on my Air Tel-Sim Card (as special offer floated by the company in the market), but there has been a very poor response from the customer care executives that I have interacted with. They handle complaints so casually as if the customers have all the time in the world to listen to their crap. I strongly object and recommend that Air Tel Owner's should take strong action before things really go bad. Whenever I called up I asked that I should be connected to the Senior Manager available, but was given the answer to my surprise that he can not come! This has really irritated me a lot and have spoiled my days in a row. I had been using Hutch Services earlier, but till date had not faced any complaints. I was the VVIP customer of theirs and had got all the respect that I expect as a customer. I know writing this also will not make much of a difference, but if you still strive to achieve excellence this mail could be of great help to you and your company as well.

I have my office in Alpha 1 Commercial belt, Greater noida, UP since July 2006 and ever since i've beed experiencing poor srvice from the airtel network. Vodafone, Idea, Reliance, Tata and BSNL work absolutely fine. I've made a lot of complaints to a lot of people in the company but no one seems to give a damn about it. It seems Airtel is not bothered about complaints made by its subscribers but i guarantee that once the number portability scheme comes into effect, airtel would loose the entire subscriber base in this are and i promise i'll be the first one to do it. Can someone please forward this message to Sunil Mittal...??? The network team and the customer care people are total jerks and they'll just make false promises and are totally not concerned about customer problems!

Dear Aitel Customer service officer,

I have lost my mobile with Airtel connection having no: [protected] 0n 28-09-08. I have made a complain to airtel office in ECIL Branch and asked the executive to stop/disconnect my connection, he denied. I was told that there is no rules to disconnect the pre-paid connectio. I was shocked. I was in mumbai for two weeks . So now i request you to disconnect my connection for any kind of further harrazement.

Dear,

My Name is Prakash Mandal, I have applied for new Air tel Post paid connection. They have given me Mobile no. i.e. [protected] on 10th Oct'08 and assured me that the same no. will be activated within 12hrs time.
But all are falls commitment. Till now my mobile no. not activated nor respective person i.e. Mr. Manish, Mo. No.-[protected], Mr. Mahendra Jha, Mo. no. [protected] responding.
I have called them lot of time but they are not bothering about customer problems.

Pls help me.

regards
Prakash Mandal
[protected]

SIM CARD FOR MY MOBILE [protected] (POSTPAID) WAS TO BE CANCELLED. APPROACHED YOUR STAFF IN SHIVAJI PARK CUOTMER CARE CENTRE, ON 11TH OF OCT., 2008, WITH A LETTER, BLANK CHEQUE AND SIM CARD. TOKEN NO.74, WINDOW "B' REFERS. EXPALINED STAFF MEMBER WITH A REQUEST TO ACCPEPT CHEQUE FOR CALL CAHRGES ANDSUCHOTHER CHARGES, FILL IN REQUIRED AMOUNT, KEEP THE SIM CARD WITH HIM AND LET ME HAVE CANCELLATION CONFIRMATION. DESPITE REPEATED REUQESTS, STAFF MEMBER DID NOT AGREE, INFORMED ME HE WILL ACCEPT CHEQUE, BUT WILL NOT ACKNOWLEDGE EVEN RECEIPT OF SAME NOR THE CARD AND CANNOT ISSUE CANCELLATION CONFIRMATION - REASON - ONLY AFTER 3 DAYS CHEQUE WILL BE CLEARED, I HAVE TO VISIT HIM AGAIN WITH SIM CARD AND BILL AMOUNT OF RS:200/-FOR RENT IN CASH FOR CANCELLATION PURPOSE. BEING A SENIOR CIITIZEN, IT IS DIFFICULT FOR ME TO VISIT HIM AGAIN AND AGAIN. iN THE EVENING I VISITED ANOTHER CENRTE IN CHEMBUR AREA (OPP.DIAMOND GARDEN) WHERE THEY UNDERSTOOD MY PROBLEM AND IMMEDIATELY ISSUED CANCELLATION CONFIRMATION. A BAD/ROTTEN APPLE IN A BASKET WILL SPOIL THE ENTIRE LOT. REQUEST PROVIDE ADEQUATE TRAINING TO CONCERNED MEMBER IN SHIVAJI PARK OFFICE TO AVOID RECURRENCE OF COMPLAINTS.

Work with Hewlett Packard, Bangalore. Took a corporate post paid connection on October 6, 2008 through the Airtel representative Mohammad who sits at the HP Digital Park campus. Account was activated; address verification done; personal verification completed (signature obtained from me). All of a sudden on October 10, outgoing calls have been barred. Reason? Was told documents not submitted. Is it my fault that the Airtel rep does not submit papaers on time???? Between Friday and Sunday have spoken to 7 people from Airtel...they say on record that the account is green yet my service is barred. No one knows the reason...all I get are stupid replies, incorrect answers, incompetent service...and lies!!! This is a corporate account. Does Airtel wish me to get it blacklisted from HP? Will do that. I know no one is listening...and there will be no follow up. Yet am taking this chance...Can I have some effective customer service? Know it is non-existent in India...can someone prove me wrong?????

Since, the airtel network infrastructure burned down in July 2008, its network coverage has seriously diminished. Especially in Anushakti Nagar-Mumbai where from about 40000 residents, 12000 have an airtel connection. Absoloutely no network coverage in the whole of the colony, leave homes where the network is absolutely zilch, also in open spaces, and you need to run here and there to get a single inkling of overage. Many have started shifting base to odafone as it gives better coverage atleast. Airtel wake up before you lose your customer base and start working on your coverage in mumbai especially Anushakti Nagar

A disgruntled user

I am a airtel customer by taking the number [protected] for the last three months. Initially they could not correctly record my add proof, instead sent a mail saying that my number would be disconnected. Despite submitting all the reqd doc while taking connections from a vendor again I resubmitted my photo and add proff. It was going well till 11 Oct 08.

on 11 Oct 08 evening Irealised my incoming/outgoing voice calls have bee barred. On 12 Oct 08, When I contacted the customer care at Hyd on 121 they replied me that their server is down hence i should call them up after sometime. After 1/2 an hr again I rang up to know the problem, I heard same reply. Then i asked them some time means what whether it is 1min/1hr/1day/1wk/1yr. Then they told me to contact at 3 O clk on 12 Oct 08.
I need clarifications from airtel on the followings:

(a) If out / In coming voice calls are barred how can a customer contact them?

(b) If at all airtel wishes to barr calls they need to inform the customer i.e with in 24 hrs ur no is going to be barred.

(c) why customer care unable to provide satisfactory reply to a customer when contacted.


Any way i wish to know where the problem lies whether with my hand set or with Airtel.


Thanking you

i want my full call detail for the month of sep08', as my bill which was sent to me was very high so plssend me the detail as quickly as possible. my no is [protected].

For the past four weeks I have been charged multiple times for downloading of games, themes and wallpapers from Airtel Live, when in fact I have neither attempted to download anything from Airtel Live nor have I recieved any of the services for which I have been charged.Every notification I have recieved has caused fifteen to ninety nine rupees to be cut from my prepaid balance.During each 'incident' I have recieved four or five such notifications 'thanking' me for downloading of Airtel Live services which I have neither asked for nor recieved.A whopping Rs.200/- have been cut during a single day.The amount would probably have been more, except there was nothing left in my balance to cut.In all I have lost upto Rs.700/- in prepaid charges.Complaints made to customer care have been fruitless and their so-called 'customer sales executives' have been unhelpful.

Airtel tap 's the mobile of their customers, record their
conversations and provide the info to others which in trun is used for Sexual harrament and for settling personal rivalaries . This unlawfull activity which is against TRAI and Telecom Norms must be curtailed and proper action must be taken against authorities who co-operate in this .

Sir, i have an Airtel Prepaid sim... My incoming and outgoing calls are barred from today noon.. I cant get connection even to customer care itself...Pls send me the password to de-activate barring as soon as possible...

Well this is quite incredible. I was staying at Pleasant Park, F-501, Evershine Nagar, Malad West, Mumbai -64. One fine day Airtel broadband Sales officer by the name of Sushil visited us promising a Airtel Broadband connection in 5 days flat. We gave him installation advance cheque of Rs.500/- which after few days got debited. Its been 3 months his mobile number is inaccessible. I did call Airtel helpline a dozen times but all in vain. I have shifted my residence now, forgotten about it thinking of sales number pressure on these sales executives. I hope this does not happen to anybody. Airtel hope you read this...

I got my number registered to NDNC in oct last year but i still get all the promotional calls and sms. I tried calling the Airtel Customer support but they either tell me that there is no such facility or they tell me that they cant do anything about it or they just put you on hold till you hang up!

This is frustrating!

I am the user of the your airtel phone +[protected] made the complain regarding the inconvenience of your service.
The complain i made in January 2008 and yet on the process and i am facing the same problem constantly. The problem is as follows:
Network coverage : though i shows the full network my call could not be reachable and the shows out of network.
Call disconnected while the full network... n call drop.
not the clear voice coming.. due to the network prob...
while in my house.. where ever i am in ahmedabad or in jamnagar while going call if a goes to one room to another room.. my calls get disconnected... or the voice could not hear clearly...so i need to use my mobile as like land line...
so i need to call them again and spend the more bugs..
Like this is the hikes of problem i am affaried of your services... will you be able to solve it.. or not.. and withing how much time.. n this time would be the final deadline.. otherwise i will sue for the compensation

For the further i even made the complain to the nodel officer of airtel.. gujarat but she is also not responding even for my calls and mails and tells me your complain is panding...

Miral
Thanking you..