Airtel Complaints & Reviews

MY MOBILE NO.[protected] IN CHENNAI. for the past one week the signal at Kalmandapam, Royapuram, chennai is very very low, unable to make a call. Even though I have tried the following Nos.121/198 nobody is responding to my calls, it is a recorded version asking the customer to wait, wait, wait and no reply. The Airtel Customer Care is only fooling us. Someone may please take up the matter at the appropriate level and action can be taken. The last resort is that this matter can be handled by TRAI or some other organisation for putting the customer to such an inconvenience. Thanking you.

ebill service not responding, though im requesting since last 2 months. im complaning regularly.
to contact me on [protected]

I am residing in Hyderabad. I took a mobile on 22.5.2008. The shop keeper put a sim card of AIRTEL bearing No.[protected] stating that it has got "LIFE TIME INCOMING FREE". I paid around Rs.195/- towards sim activation charges. I have taken a card of Rs.333/- and using the mobile. The message of validity was coming as three years i.e. upto May, 2011.

Since the amount was exhausted I asked my daughter to recharge the mobile. She did so with Rs.98/- on 24.7.2008. With this recharge, I lost the life time incoming facility and the validity of my connection was restricted to 30 days, instead upto March, 2011. That means by making a payment of Rs.98/- I have lost Free incoming for 3 years and got only 30 days incoming validity. (They have allowed me Rs.9/- talk time and withdrawn the life time incoming facility).

I wanted to complain about this. Only Customer care people were answering me. They stated that I have done a mistake by taking Rs.98/- card whose validity is only 30 days. By taking this card I lost the facility of 3 years free incoming, they added. They finally replied they cannot do anything in the matter and again I have to pay Rs.295/- to get 3 years free incoming facility once again.

This is ridiculous. When they have allowed life time free incoming facility once given, how can it be withdrawn when the RC card of Rs.98/- is taken by me knowingly or unknowingly.

I have tried with the Customer care people thrice for restoration of Life Time free incoming facility. But they refused. THEY ARE NOT GIVING THE TOP EXECUTIVE TELEPHONE NO. TO TALK TO HIM AND SORT OUT THE PROBLEM SINCE THE TOP PEOPLE WILL THINK WITH SOME BRAIN. Then I wanted to make a complaint through net. But they did not give me the Email Address. They also did not tell me about their website address. Simply they said that their website address is www.airtelworld.com. When I opened this site, it was stated that "the site on Complaints do not exist". How funny this is. The people doing phone business is not having any address. It is not known why they kept their address secret. This is not an ethical business by AIRTEL.

I DO NOT KNOW TO WHOM I HAVE TO TELL ALL THIS FOR REDRESSAL. I DO NOT UNDERSTAND HOW THE TOP PEOPLE OF AIRTELARE NOT COMING INTO THE SCENE BUT ONLY CUSTOMER CARAE PEOPLE ARE COMING INTO THE SCENE WHO CANNOTTAKE A DECISION ON EVEN COMMON SENSE ISSUES.

This is my probleM and I do not who will solve it.

G.B.Gopala Rao

Hello Sir!
I Dhirajkumar mb. num:[protected], receved consistently receved calls from
a)[protected] (office number)
b)[protected] (claims owner of the DSA)
c)[protected] (namber on the field)
The office number had told me for a pre-paid scheme but it had been one whole month but they have not activated my scheme!!!
please give me a call or kindly take some strict action against the Owner who is "Karan Singh" ([protected])
Kindly give me a response, eagerly waiting for your call!!!

Dear Sir,
From the date of launching of Airtel at Sivasagar, Assam I bear my Cell No [protected].
I use to get wrong bill amount inspite of changing the Bill Plan.
On 3.10.08 my bill amount was Rs.162.25
On 4.10.08 my bill amount raised to Rs.199.25; wheares only a single call was done for36 Sec. only
On 5.10.08 my bill amount rised to Rs.201.25:while there was no call in or out.
I am having this problem for many months inspite of giving complain to 121 & [protected] via SMS.
Please do the needful so that I get the exact Bill Amount, since I am paying more then actual now.
Regards
P.Tamuli

I had applied for migration for 2 cards[protected] and[protected]from post paid to BAPS CUG in somewhere in the month of April 2008. I was informed that facility will be activated within 2-3 days from receipr of the cards. A person approched me with two cards on my name but I informend him that I already have two airtel post paid cards but just I want to migrate to BAPS CUG scheme. Therefore, he took away those cared and gave to some other person. I was asked to fill up two other forms afresh and given detail/documents as an agent asked for. I did it somewhere in month of May 2008. At that time also I was re-assured that same will be activated within few days. I made repreated inquiry but I was assured that within few hours/ few days facility will be available.

At last, since last three days I am calling your agent thrice a day and he gives me promise that "it will be done in few hours" or "I will call you after few hours that facility is now been activated".

Till date said facility is not activated on any of the number.

YOU, THEREFORE, ARE REQUESTED TO LOOK INTO SUCH ISSUE WHERE PEOPLE ARE BEING HARESSED LIKE ANYTHING AND FALSE PROMISES ARE BEING GIVEN TO THE CUSTOMERS. SUCH APPROCHED FROM A REPUTED TELECOM AGENCY IS NOT LEAST EXPECTED.

I am hoping for fast and positive responce from you.

On Thu, Jul 24, 2008 at 9:32 PM, PRAVIN <[protected]@gmail.com> wrote:

sir
THIS IS PRAVIN FR0M CENTURY CHATS
MOBILE NO - [protected]
plz make it soon as soon as possible


On Thu, Jul 24, 2008 at 8:39 PM, PRAVIN <[protected]@gmail.com> wrote:

sir
THIS IS PRAVIN FR0M CENTURY CHATS
MOBILE NO - [protected]
i have requested for plan change on 20- JULY- 2008
B activate local flexi 99 with Rs.65 AtoA @ 10 paise

GIVEN LETTER HEAD IN AVINASHI ROAD SHOW ROOM ON 21- JULY- 2008
GIVEN SMS ON 20- JULY- 2008 @ 10 30 AM
GIVEN MAIL TO [protected]@airtelindia.com
SPOKEN TO CALL CENTER PEOPLE MORE THAN 6 TIMES NO IMPROVEMENT OF PLAN CHNAGE

I HAVE RECIEVED A MESSAGE ON 20 - JULY - 2008
We have received your request for Plan Change. An SMS will be sent to you in 24 hours on the status of your Plan Change request

STILL YET NOT RECIEVED ANY MESSAGE
YET THE PLAN IS ALSO NOT CHANGED

PLZ REQUESTED TO CALL BACK US AS SOON AS POSSIBLE
OTHER WISE I WILL MAKE PROCEDURE LEGALLY

--
Thanks & Regards,
CENTURY CHATS
B.PRAVIN
MOB - + 91 (0) [protected]



On Thu, Jul 24, 2008 at 8:29 PM, <[protected]@airtelindia.com> wrote:



Dear Customer,

Thank you for writing to us. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the
subject of the email whenever you write to us for a quicker response. Do
not include any space or any special characters between the digits.

This is an auto-generated reply, kindly do not reply on this mail. For any
queries please mail to [protected]@airtelindia.com



















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The companys custmer care is no attending to my problems. Isnstead of solving my problem of showing rude behavior.

pravin
+91 [protected]

I have taken duplicate sim card on 21/07 and i assured it will activate by evening.Till today activation was not happened.
Now they given new time line for activation ..29/07/2008.

My Mobile number : [protected]
New sim no [protected].

I have very important business meetings with this number and i can not change my number.
For activation it will take hardly 2 hours...but why taking days first and again 4 more days.This is totally unaccetable service from Airtel.Pl take necessary this rectify the issue.

I had taken new airtel connection my no is [protected].
Inspite of submitting all the documents, malls being stopped, moreover when i complained about the same to customer care, I receive a message that your id is 3765570 and your std calls are activated, but the same not done.
When I called again in customer care they told that we not receive your documents but I submitted all the documents at the centre.My outgoing calls are still not started.
Requesting you to please do the needful urgently.

My number [protected]. I had balance of Rs. 3 and i recharge my account with Rs. 50 online with hdfc bank. I get my balance and quickly money has been deducted for without any reason.. I have only Rs. 31.80 now. This is fourth time happen with me. Airtel is biggest cheater in india.

I have got my mobile phone no. from the above maini precision, Bangalore and left the company in July 2007 ., but I wanted to retain the same phone no [protected]

Mr Kripa(his mobile no. [protected]) from Airtel, Bangalore have taken the form filled up plus company 's No objection clearance letterplus Rs 500/= address change fee, in November/ december 2007 and promised me to get done and the address will be changed & monthly bill will be sent to the home address.

But despite so many calls and his promises, so far, address has not been changed and bills not coming to my home address. only message has been sent to me on bill amount without any details and I have been paying every month ontime.

I request Airtel authority to take necessary action and change to my home address so that I will get the bill to my home address.

Kindly do the needfyl

regards
Siv asubramanian. K
# 823, 27 th main,
BTM II stage
Bangalore 560076

Sir/Madam,
I am using a Broadband connection of 64kbps, plan DSL Home 399 Package from about 10mths. when it is installed i get a speed of over 50kbps but now i am even not getting the speed of 20kbps.due to which disconnection happens many times/connection error, etc
My broadband service number is[protected]_mp and the billing address is
S P K LAZARUS
B/43, Kehkashan Apartment,
Kohefiza, Bhopal- BPL-05
Please help me. so that i get the appropriate speed to be connected.

Sir/Madam
I am Using Airtel mobile service from last 2 year, from Few days i have experianced many problem of Call Drop. Invalid transaction made by company as my call rates changes from time to time and facing network problem as there is no network, even to make a call. due to that call drop also happens many times.
Please work on My Complaint to Improve your Services and Customer Satisfaction.
Santosh Lazarus
[protected]
kohefiza, bhopal

i want to see call history foe the month sept 2008

Sir, I was airtel postpaid customer last 5 and 6 years but i convert my airtel postpaid no. [protected] (sim no.[protected] to prepaid on 14.07.2008 at 10.15 A.M. but at this time my phone showing invalid sim last 7 days. On 17.07.2008 Miss Payal, Airtel Outlet customer care executive, kamla nagar gave me a new ( sim no.[protected] and said your phone start in 2 hours, but today is 21.07.2008 time 5.45 my phone showing invalid sim, when I want to talk kamla nagar airtel outlet manager Mr.Regi, Mr.Vikas and Miss payal, they gave me always one answer last 7 days ( KAL 12 BAJE TAK HO JAYEGA) I also talk 121 airtel customer care but he says you talk to outlet we could not do anything.
Sir now i am very fed up for these people and airtel customer care, please shortout my this problem immediately. My another contanct no. is [protected]

Complaint Launched Against:
Opposite Party Name – Airtel Mobile Services


Complaint Details:

Background:
I have been using Airtel services since year 2004. Initially it was pre-paid, then I changed to billing in year 2005, when I got corporate plan from my office. Since then till now, I am a post-paid customer of Airtel.

March’2008:
In second week of March I receive a call from an Airtel associate [as he called himself] offering me a “Hotline” plan. He explained me the plan, which was as follows:
- In this Hotline plan, I can make another Airtel postpaid number as my hotline number, meaning any calls made to and fro my and that number will be free.
I was glad to know that. I showed my interest and told that guy that the number which I want to make free is a Airtel pre-paid number. He said that I will have to make it post paid first to avail this offer. I said – “Fine’ll do that”.

Accordingly on 13th of March 2008 one boy named Narendra came to my office to collect the required documents.
1. I paid him Rs599/- [which included the Sim Cost as pre-paid was going to be converted to billing and some deposit of this plan which I was taking]
2. I gave him the old SIM number of the pre-paid card. [so that same number was to be converted to post paid]
3. And my ID proof zerox.
That same day that boy gave me new SIM card and said that within 48hrs this will be activated as billing and that old sim will be deactivated.

On 17th of March’2008, the new SIM got activated and we were very happy to avail this hotline plan. To be on safer side, as I had that associate’s name – Mangesh ([protected]) who had called me and offered me this plan and told him that my new sim is now activated and I’m availing this Hotline plan. So please keep a check that when the bill is generated I’m not charged for the calls that I make to this Hotline number and the vice-versa. He said nothing like this would happen and I can relax. I had warned him that it should not happen that after that bill is generated I get all charges for calling this hotline number and then I’ve to run to Airtel gallery. He still convinced me that nothing like this would happen.
Hence, I was carefree, relying on the words of the associate Mangesh, and availed that hotline service. I made calls to this hotline number and even calls were made from that number to my number.

Apr’2008:
My bill gets generated. I receive my first bill after activating this hotline plan. And not a surprise at all, I was charged for all the calls that I made on my so called hotline number. And even that hotline number was charged for call made to my number. I was totally frustrated. I first called up that associate Mangesh. But that mobile number was coming switched off. Then I called up Airtel Customer Care 121. There I explained them my problem and what hotline plan I have taken and how I am suppose to get all the call to hotline number free. They took my complaint and raised a service request. This was the first SR that I raised. After few days I receive a call from airtel where they tell me that no such plan is activated for me, and I am not eligible for any such hotline plan. I fought with them on the call. I told them that why had they called me up and offered this plan. I have the receipt. A guy named “Narendra” had come to my office to pick the documents I have all the proofs. Then they did further enquiry and one fine day I receive a call from Pune head office that they have deduced Rs300 from my bill. I told them that this new sim card has got activated from 17th Mar’2008. And since them all the calls from and to that number are suppose to be free. So from when have they considered and how have to concluded to a discount of Rs300 only. She did not any answer and she said that she will call again. But that call never came back.

May’2008:
I went to airtel galary and raised another request. I again explained the associate that entire case and she raised the request again. Like this I have made 4 SRs till now. And Airtel has closed all of them mentioning that I will not be getting such offer.

In the mean time in the month of May’08 I received twice calls from Airtel Bhandup office, offering me this Hotline plan. I was so annoyed on them. I said I have already taken this plan, but I am being charged for all the calls that I make to the hotline number. Once it was a height, when that associate told me that this hotline plan is especially for 299 Celebration plan customers [my billing plan is 299 Celebration].

So the billing department was telling that there is no such hotline plan in airtel, some other associates said that this hotline plan is not available for specially my billing plan. In the mean time other associates of Airtel called me thrice in the month of April and May 2008 offering me the same Hotline plan which I had already taken in Mar’08 and was suffering its after effects.

Now I have got frustrated, and mentally harassed by Airtel. Every time a new associate talks to me, and I have to spend my energy in explaining me the entire Ramayana again and again. And now the associates don’t even listen to my complaint and entire case, and simply ask me to pay the outstanding amount, which I am not going to pay. Even that Mangesh’s mobile is never available. The billing department people keep calling at my home, and they speak so rudely and loud voice. They now say that they will send me a legal notice. I have told them that I am going to take this to Consumer Court.

I am ready to clear the payments if the bill is calculated correctly as per the hotline plan. I am suppose to get either
- That Hotline plan as it was offered to me, recalculate my Mar to Jul2008 bills accordingly, then I will continue with Airtel OR
- Airtel should return me my Rs599 with interest. As they offered me Hotline plan which later they deny to service. What ever bills from March to Jul’08 should be calculated as per Hotline plan and that amout I am ready to pay. And after which I will discontinue Airtel Service officially.

I am totally fooled by Airtel. They are misleading the customers. There no consistency between departments. One department calls the customers and offers them and registers them for some exciting plans, and later the billing department is unware of any such plan and charges the customer.

I have discontinued that airtel number. As anyways they have barred my outgoing on that number. They show my total outstanding as Rs2900. I have taken another number from another service provider till then.

Please help me. I want justice.

i am a customer of orissa AIRTEL, i am trying very hard to contact customer care of orissa airtel, but it is really impossible..no 121 or [protected] is responding...

i dont want Airtel online Friends chat. there is no use simply i have to pay 25 Rs per month.