Mobile Number – [protected]
Name – Rahul Karan
Date of Safe custody –[protected]
Request for activation –[protected]
Request number – 444420
Local Airtel customer center – Shree Balaji Communication, Kalyani Nagar, Pune
I am using Airtel services for 3 years and eventually, to my misery, made it a primary number.
Hope the concerned is aware about the importance of a primary number for business relations and work.
Recently, I had to keep my number in safe custody, due to some travel plans.
After my return, when I am trying activate the number again, its 12 days and all my efforts are in vain.
I had been following up with local representative centre everyday more than once on phone and even personal visits.
It was a very pathetic experience, with representatives misguiding by saying, it’s activated and retry. After 7 days of request, 0n 6th September, your representatives are mentioning about some irregularity in your system and to rectify it, you need time.
Still on 10th September, there is no results and my work is getting affected badly, with inability to receive my important business call.
The ultimate solution could be to move out of Airtel services, but then what’s the use of paying Rs. 300 for safe custody.
If any recipient, understands the criticality of situation, then expect actions ASAP both for my case as well your system.
Aug 14, 2020
Complaint marked as Resolved
AIRTEL/NOKIA — TOTAL NEGLIGENCE
THIS CASE REFERS TO MY NEW NOKIA N73 MOBILE USED WITH AIRTEL CELLPHONE CONNECTION,O[censored]P WEST, AS I AM FACING THE PROBLEM OF "CONNECTION ERROR" MESSAGE WHICH APPEARS ON THE PHONE SCREEN WHILE DIALING A NUMBER, I HAVE CONTACTED THE NOKIA SERVICE CHANNEL, BUT THEY SAID THE PHONE IS OK, AS OTHER NETWORK SIM RUNS PROPERLY ON THE SAME MOBILE, EXCEPT AIRTEL SO I CONTACTED AIRTEL CUSTOMER CARE TO REPLACE THE SIM, BUT THEY SAID THAT THERE IS NO PROBLEM IN THE SIM AS IT RUNS PERFECTLY ON OTHER MOBILE HANDSET., I AM IN THE CONFUSED STATE WHAT IS THE SOLUTION FOR THE PROBLEM AND HOE THE COMPANIES ARE DIVERTING TO EACH OTHER INSTEAD OF GIVING THE SOLUTION TOWARDS THE PROBLEM , AS THE NUMBER IS IMPORTANT AND I CAN'T CHANGE IT, IT IS THE BIG EXAMPLE OF POOR SERVICE QUALITY AND NEGLIGENCY.