Airtel Complaints & Reviews

Sir,
I am totally unsatisfied with the service provided by Airtel to the customers. The network problem in my area (Pimple Saudagar, Pune-411 027) is not getting resolved . Here there are 2 Towers (Pimple Saudagar and Kunal Icon) which are not powerful enough to offer a consistent network coverage over the area. The back up power source for supporting the transievers, reflectors and boosters has become weak. Moreover the intensity of the signal is pathetic. I am using Nokia 5310 Music express mobile and it has nothing to do with the intensity of signal that is being transmitted.
The network problem is making people like me to file numerous complaints in the Customer care centres .But the management who owns Airtel is not taking things seriously(i dont know why ) .They are not at all interested in providing a foolproof solution to the network coverage issue.The advertisements are misleading .
The problem might be solved by maintaining the towers in good condition and adding one or two additional boosters facing each direction. During power failure, the people who maintain the back up should check the signal strength of the transceivers.

I request you to take an action which will make the management think and device a permanent solution to this issue. This issue is affecting not only me but eeach and every airtel customer in the country.

thanks and regards,
Sudin T.R.
Network Deployment Engineer,
Level(3) Communications.
Infosys Technologies Ltd. Pune

I have never subscribed for masti messages on airtell mobile no [protected]. They started sending masti messages and deducting 10 Rs/Week. I realy fed up with this service and called them then 10th pass or 12 pass call center people pick up the phone and give some answer and says we have registed your request and it will be deactivated. I get SMS regarding same but again service get resumed. I am not able to find any personal email or phone no of airtel to escalate issue. It happened with so many people in Nanded district as they do not know how to contact higher level people so they stay closing their mouth. Give me solution over this.

On 24th July 2008, i purchased a new connection from a local retailer in Begusarai (Bihar). At the time of purchase i submitted the following documents...
1) Copy of a Passport.
2) Copy of Voter ID Card.
3) Two Passport Photo's.

The connection got active within 2 days from the date of purchase. I got it recharge with life time validity card, in addition i recharged it with Rs. 333/-.
Approx. with in a week my number was deactivated. On calling customer care, they asked to submit the documents. I submitted the documents twice in support for my verification. Till date my number hasn't been activated. On enquiring again they say that they won't activate my number because i have used abusing language while complaining at customer service, according to me and as far as my memory goes i haven’t talked to them in such language. They say until i apologize to them they won't activate my number.

The details of my Number are:-
Sim No.[protected]
Mb. No. [protected]

I have an airtel prepaid card. I have recharged A2A STD pack of Rs333 by paying Rs 222 on 12th Aug. It should be valid till 12th Sep (30 day validity). On 19th Aug, the amount has reduced to 0. While calling customer care number 121, it asks me to call 198 for complain which is non-existant. I am able to contact customer care after a couple of trials (they disconnect the phone after automed voice messaging system for couple of times). Customer care executives asked me to call later, as the application is not running. He did not agree to keep a complain and look at the same. And disconnected the connection.

i m not  recieve bill till date so plz send bill by email and i need to see call deatils with it.

Dear sir or madam, [protected] I am using airtel service from last 2 years, I am frustrated by airtel hello tunes service.. It changes automatically without giving any request.. It is happened 2nd time to me.. everytime i call to airtel customer care, they say I have requested to change hello tune through SMS, They say based upon their record and indeed i havent have done anything from my mobile to change hello tune.. I dont understand where shoud i go to complaint for..IS THERE ANY ONE WHO CAN HELP ME or SHOULD I SIMPLY DISCONNECT THIS AIRTEL ?? I have decided to file FIR against airtel as it happens twice and dont know in future how many times such things will occur. I have lost money for changing it again and again..It is my humble request to you that please make your customer care system proper and tell them to behave in manner also if you dont have good software system to track users hello tune and its request then BUY a good one..your executive says I have requested to change and I am saying i havent requested to change, now where would i go to prove that i have not explicitly change my hello tune..
If you are not able to provide hello tune service properly then just SHUT it OFF..Thanks,
Prakash

Dear Sir,

I was holding a postpaid connection with Airtel(Mobile No [protected]).This was a corporate connection that I possessed being an employee of IBM India Pvt. Ltd.
I requested for the closure of this account through call and by visiting the branch in the month of December.I was confirmed verbally that after the last bill generated in the month of January, my account shall be closed.
So, I made the last payment of Rs.269 towards my January month bill. After this there was no single usage of my account. Still the Airtel company kept charging me monthly rentals till the month of May 2008. Neither was I sent any hard copy nor a soft copy of the bill.
The worst part was, though the account is an IBM corporate account, the customer service had not updated my IBM email id (ihitashri.[protected]@in.ibm.com) in their database and did not bother to communicate me through email regarding all these rentals.
Today I was summoned in the court (File no PR5296, Patiala House Court)to pay an approx. amount of Rs.12500 against the missing payment of Rs. 1053, charged against all monthly rental charges till May 2008.
P.S. This bill was not against any usage of Airtel services.
The harrassment forced me to pay the amount but I am very frustrated at the carelessness on the part of the company and its customer service for keeping the account open for months even after no single usage. I understand from my conversation with the Airtel customer service department (Conversation with Naveen at around 4 PM, 20th August, 2008), as per the rule, in case of no usage for 45 days, a mobile account is supposed to be closed.
After I made the above payment, the lawyer office informed me that if these charges were only against the rental charges, they were not suppose to be paid.

Being an honest customer, I only know that the entire incident has completely harrassed me and taken away my peace of mind.
If educated people like us are treated this way, what about people who do not know what to do in such situation and cannot afford to pay such undue bills ?
Kindly help!

Many thanks & regards,
Ihitashri Shandilya
Consultant
IBM India Pvt. Ltd.

MY Mobile number is[protected].On August 18, 2008 I called[protected] and requested change in my halo tune.This was confirmed by SMS msg from number 6782 @19.05 hrs and again I received a SMS from number 678060 stating it is UPDATED both the msg recd on Aug 18.
As this was not the case I contacted AIR TEL on no.[protected] on 19 August @ 12.03 HRS AND my complaint no. being 74466798.I was told to switch off the set and try again but no result.
I once again contacted and informed the position @ 12.20 complaint no.[protected].
I wastold to call back in TEN MINUTES BUT NO RESULT. Complaint no. 17960524 person contacted MR. VISHAL
At 12.40 hrs I contacted Mr.Patel [ Asst.Mgr] he said he would look into and call me back. NO CALL RECEIVED TILL NOW.!!! Complaint no.[protected]
At 17.15 hrs I contacted Mr. SHSHANK and promised to look into the matter. Complaint No.[protected]
On August 20 contacted Ms. BASERA @ 11.30 HRS requesting to talk to Mr.Patel but not available.She informed will connect you to Mr.IRFAN BANDOOKWALA. After holding for ABOUT 20 MINUTES he advised very much active and stated something may be wrong with my land line of MTNL !!! I TRIED FROM VODOFONE LINE AND ALSO FROM AIRTEL PROBLEM STILL EXISTS.
IMMEDIATELY TRIED TO REACH MR BANDOOKWALA TO APPRAISE HIM OF THE SITUATION. MS MUMTAZ informed not available BUT ASSURED MR.BANDDOKWALA WILL CALL BACK IN HALF AN HOUR. Complaint no.74547716
IS IT POSSIBLE TO RESOLVE THE MATTER OR SHOULD I APPROACH YOUR NODAL OFFICER?
PRAKASH DESAI
AUGUST 20 2008 @ 12.30 P.M.










23

I had unfortunately taken a mobile connection with Airtel (which i deeply regret now) when i came down to kerala.i had requested the activation of ECS mode for bill payment while taking the connection itself in October '07.however it never got activated.i kept on calling up customer care and complained about the same several times.In april '08 i received a message from Airtel saying ECS has been activated on my account and that payment would be directly debited to my bank account.in May '08 while was on roaming in bangalore i kept receiving calls from airtel saying payment is pending.i called up customer care to find out what exactly is the problem. they confirmed that ECS is not activated on my account.i was very frustrated as i was getting all confused statements.i got message from airtel confirming the activation of ECS but from cust care they kept on saying ECS is not activated.When i check my bank account on 26th May '08 1, 836.67 has been debited to my account for Airtel bill. even then teh Airtel customer care executives refused to accept that ECS payment has happened.Finally i gave up on calling customer care or bothering about my bill.For June and July i did not leave any balance in my account as i was given confirmation that ECS is not active. that resulted in ECS bill return fine on my account of Rs 225.I was given wrong information from customer care that ECS is not activated and then ECS clearance happens from my account.this was an unnecessary inconvenience caused to me and unnecessary expense of ECS debit return charges.Having realised this i went to Airtel shop at "Kooloth Communications", 1st Floor, ACE Complex, N.H.-47, Cochin, Kerala and gave a written request for cancelation of ECS to executive named SHAMEER. He said the request would be processed in 48 hours time. He was, let me tell you, very ignorant about customer service and how to behave to a customer.i had to repeat my query 4 times for him to get my details on the system.he kept on forgetting what i asked for.i also received a message from airtel saying your request would be processed in 48 hours however even now when i call up and check the ECS cancelation request status they say it is not canceled and request has been forwarded for cancelation of the same.Whn i logon to My Airtel, i can see my request status is still open. my question is what are people in backend doing?why r they payin them if they dont work at all?Airtel is least bothered anout the customer's satisfaction with their service.mine is a corporate connection and almost 20-25 people from the same company had taken connections together.few o[censored]s have already experienced pathetic service from airtel.if this continues then in no time all these 20-25 connections will be cancelled.because idea and vodafone seems to be providing much better service nowadays and their customer service is also increasing day by day.
as for now i want my ECS mode to be canceled immediately and i want a confirmation of the same.i would expect somebody who speaks and understands english to call me and inform me the same.
it is very easy to incorporate apology statements and acknowledgement statements in the verbiages given to executives however please understand if that doesnt come with a feel then u r actually mocking at the customer.also no points in apologies if you cant serve customers. To be honest Airtel customer service is a vey pathetic and disgusting service.and a bull experience.once i get rid of this connection i would never think of taking airtel again in my lifetime nor will i suggest any of my acquaintances for the same.that is what i have gone through with airtel...
thanks to Airtel for all the pathetic service they have given.today u've lost the trust of 1 customer for a lifetime and in no time u'd see an increase in the mistrust among customers.all the best to ur survival.i just hope u learn to incorporate some learnings from ur services' shortcomings

I lost mobile handset on 15.08.2008 in the evening. 15th, 16th, 17th being holidays, I went their relation center at Lokhandwala, Mumbai on 18.08.2008 and asked for duplicate SIM card for which I had to visit again.I was informed number would be activated within 4 hours.However even after contacting their No.[protected] several times I am being told to visit their Relation center (at Lokhandawala) to get the number unblocked.I was even informed at [protected] that even if complain to higher ups it is okay with them.It is surprising that for a job not properly done by their Relation center, Airtel is not ready to take responsibility by telling them to unblock the number for which they want me to visit the center which is a few miles away by spending my time and money.I also found that staff at [protected] are not aware of proper procedure and different solutions were offered without any use. The receipt No.issued by
Relation Center is 30577 dated 18.08.2008 (kanishk Global Solutions)

Hi,

I am Indu, who is willing to process the proper channel of disconnection of the airtel services to avoid further generations o[censored]ndue bills, for the service which is already quited.i.e., incoming/outgoing service are already closed with effect from 9th August, 08, as per my earlier request. There must be some convenient process for disconnection of the same.

Indu

I've always topped up my prepaid phone with airtel via ICICI on the internet. FOr last few weeks, it's no longer available yet the AIRTEL website continues to promote this as an option. Since this past Saturday (4 days now), I've tried to top up at 5 different retail outlets in Varanasi. ALL of them have been unable to do it, stating that Airtel has not balanced their accounts and they are not able to recharge prepaid phones. Seems like AIRTEL is having big problems. This is not good business. When you call their 121 customer service number, you only get prerecorded messages which have nothing to do with the problem and they give no other recourse for resolving problems by phone or on their website. It's one of the least customer service friendly companies I've ever dealt with in India. Very frustrating!!

I work in Tata Motors Pimpri Plant. This place is between Chinchwad and Bhosari.
I have Airtel connection and the network coverage is extremely bad.
All Airtel users in TataMotors face the same problem. We can hear the caller, but the caller cannot hear us.
Please install a new tower in the nearby location or increase the transmission power of the tower which serves this area.
Failure on your part to redress this problem will render these connections useless & we will have to find another service provider.

Thanks.

I have purchased one new airtel mobile connection and have paid 1500 extra amount for selective number. But from the day one i am complaining of low signals at various locations. No proper response has been given to me even the persons who have sold me the connection are irresponsible. They have no proper reply. Now i wish to surrender this connection. Airtel is requested kindly to refund me my money and advance rental which I have paid. My other number is [protected].

Hi,

I have been subscribing to the Airtel Online serivce @ Rs 99 pm for over 2 years now.

All these years i ve been able to access the net all sites Http & Https included. Suddenly my Gmail access stopped working on asking the customer care center they say that now the features of the servcie which I subscribed have changed and cannot access the https sites.

I beleive that Airtel should have atleast the decency to inform its existing users that the product features have changed and give an option to opt out / take a more informed decision

R/Sir
I using aritel prepaid connection. My Mobile no. is [protected]. I want to incoming & Outgoing call detail for month June & July 08. If possible as soon as early send me detail on my email ID. I shall be very thankfull to you.
[protected]@sify.com

Dear sir,

My self, avnish aggarwal prop of avnish telecom ludhiana. I m the retailer
of ludhiana city is very irritated by our airtel distributer Ms. gaba televanture.

I want to put a request or
u can say a complaint against our distributer.

Our distributer is doing mis use and wrong
use of company scheme .with his team leader
Mr. Gurdeep.

Our distributer is doing bad job against company.my payout is pending on his side from feb. to june.
suk"s even than without any identity proofs.

if i refuse to purchase then he refused us to give easy recharge
facility. due to that our many airtel customers are being broken.
which is not only our normal loss even company"s big loss also.

# I want to open ur eyes.
Airtel"s prestige and respect will go in deep well
which u hv made in a long period.

so please take any big action against MR.RAKESH GABAC/O
GABA TELEVENTURE.


THANKING YOU

AVNISH TELECOM .[protected].
LUDHIANA.

i surfed the airtel homepage and didnt click any chargeable link, even then i was charged the for downloading java games though m nokia 6030 doesnt even support such format.the call center employee told me that the rcord showed that transaction took place. how can it be??? i never clicked any paid link. this is broad daylight cheating. what can i do???

HI

I m ur client using post-paid connection during last two months and I did not yet recieve any bill1 I did request many times to ur cust care executive to send atleast psysical copy to my billing address. but all the time ur executive said that my billing address is not proper. but today ( date 18/08/08) when talked to one o[censored]r executive named suneel that I have paid 1010 rs of total bill and will pay rest amount with in 4 hrs but mr suneel said that ur out going will not open till than u will not pay 2500 rs more. I was socked to listen that sentence that bill of rs 2300 hundered only and i how I have to pay rs 2500 and already I have paid 1010 rs than how i have to pay such amt. when I told mr Suneel to transfer this line to ur floor manager he denied to do so. and said what ever u want to do u can do.Is this way to talk to ur client. I need explanation that what u r taking action against mr Suneel that excutive who let down a image of airtel. I[censored]r not able to give explanation then I will take this case to the court.



Thanking u.


shankhjeet mishra
mobile - [protected].

As i am using services provided by Airtel. I opted the GRPS mobile office service of Airtel and it took a week to configure. After it was configured I found it very slow in speed and expensive. So i decided to discontinue the service. I contacted Airtel's customer care executives to disconnect this service but each time they gave a SMS TEXT and number to deactivate the service. I did that couple of times but each time i got a SMS in return with some options to select. It was so confusing for me that how can i select a choice in SMS. After few day I contacted another Airtel executive and he took the verbal request and de-activated GPRS. Now Airtel is charging for those day in which i didn't want that service.
Now I am fed up with the service provided by customer care deptt and the billing department. It is actually a mental torture.