Airtel Complaints & Reviews

Sir,
I am the retailer of Airtel Mobile Demo Recharger.My Lapu no. is [protected].I had recharge of 850 Rs. on 10th June 2008 with transaction id [protected] by mistake.I requested my Distributor at Bharuch, Gujarat & he said me that he done the procedure to revert the balance.After 2 months, nothing was happen & I asked the retailer.Again he mail to Airtel for revert, but company replied as old case & not given any revert.I request my Distributer, Airtel District level officer but no one helping me nor give me the main officers contact details.I followed the process of reverting recharge by informing distributer on the same day.Now from where I can get my revert.The balance was unused as on date.Very poor service & feel cheating by Airtel authorised person.Thanks,
Regards,
Nirav Shah
[protected]
Bhadbhut,
Dist.:Bharuch
Gujarat,
India-392002

Hello there,
I dont know whether anybody would even bother to look into this complaint as this is the second time that I am complaining about the same nuisance being caused by numerous phone calls to subscribe to CRBT tunes and other marketing offers on my airtel number. My airtel prepaid number is [protected] and I am simply fed up with disturbing calls coming in at all odd times and a great frequency throughout the day.
These are chiefly the numbers from where i keep getting called [protected], [protected], [protected], [protected].
From what I surmise is that Airtel has been selling their database of customer numbers to these marketing companies and insurance companies for a fee and this is absolutely illegal that without prior permission from a customer a service provider is revealing private numbers and confidential info to these marketing maniacs who are mannerless enough to disturb you and make a nuisance out of themselves.
Kindly put an end to this and do not reveal confidential customer numbers and info to any such companies. I am sure Airtel should have better means of making money rather than selling thier databases to others.
Kindly do the needful at the earliest else I may have to switch to another service provider.
Yuvi

applied for my Provident Fund amount to EPF office wazirpur new Delhi on 28th aPRIL' 08. But i have still not received my amount till today 27 august' 08.Please help me Yashpal Parmar and my account no: DL/24463/001256...

Hi,

I am Neha Gupta.

Recently I got admission in a master's course in Delhi. The same started on 16th of July so I had to migrate from Punjab to Delhi. I shifted on the 13th of July and bought an Airtel number ([protected]) on the same day. My number got activated on 13th itself on submission of a photograph and an ID proof (for which I provided a photocopy of my driver's license).



Within the next week I received a phone call from Airtel that I need to submit a fresh ID proof. I followed up and submitted another photograph and 3 ID proofs (a photocopy of my driver's license, my college ID card, my college fee receipt each).



Then about 3 weeks later I received a message from Airtel about the same. The difference was that this message stated that if I do not submit the proof then the services to my number will be withdrawn. I immediately contacted the Airtel dealer from whom I had bought the number. He informed me that the proof has been sent but asked me to give him another proof. I again submitted all the 3 documents mentioned above along with a photograph.



Following this the very next day i.e. 8th August, 2008 the incoming and outgoing call facility on my number was withdrawn. The very same evening I went back to the dealer to get help with the same. On enquiring it was found out that the form had been duly received and had NOT been rejected. Again I was asked to submit another photograph and ID proof. The dealer got in touch with Mr. Pradeep who heads these operations for the Kamla Nagar area, North Delhi. I was assured that my phone will start functioning by Monday. It has been over 10 days and still the services to my number stand withdrawn in spite of regular reminders, incessant visits to the dealer's shop and submission of the ID proof 4 times.

When the dealer called up Mr. Pardeep ([protected]) and asked him to speak to the customer concerned (me), he choose to disconnect the line and switch off his telephone instead.

Being an outstation student, the only mobile phone number that one has becomes even more important. Due to the amazing treatment that I have experienced at the hands of Airtel I had to pick up another alternate number.

Then after 2 days n after calling up a Mr. Gautam ([protected]) a few times I was issued a new sim card. On asking about the the transfer of balance that was present in my old account ([protected]) I was told that that would not be possible.

After about 2 weeks of running around and infinite submissions of id proof I get a new number cause the company is unable to renew the old one and the money spent on the old account is not refunded or transfered to the new one.
Very convenient. This way the company can very well just disconnect all the students accounts and issue them new numbers and make a statement that it is unable to do anything about the balance present in the previous account.

This kind of treatment is not expected out of a company like Airtel. I would really appreciate it if someone from your company would get in touch with me regarding this matter and compensate me for the same.

I have Broad Band Connection Number .

For the Bill of July 08 ; To collect the cheque I made so many Phone call (3 times) to Customer Care and submit requests to collect the cheque from my office address at Airtel, C-24 Sec-59 NOIDA,

After submitting so many requests No one Approached to me to collect it and Above all my Service is barred.

Customer Care fellows HARASSED mentally myself and my Family by making so many calls at the home on same Number that payment is not made .
WHILE I had submitted the request already.(304 times)

After All These Exercise my SERVICE IS BARRED on 27 July 08.

I'm surprised the way AIRTEL is dealing with customers .

Today, at 5.06 pm I approached at Customer Care Number[protected], that fellow Told me that those calls might be from Collection Center . He did not provide phone number for the same ALSO Disconnected the Phone without completing or Taking Address for Cheque collection (Ref Number:[protected].His Behaviour was not at all acceptable .They speak only one like in a good manner i.e."How may I assist you" the very second like was so rude.

Dear I'm really feeling sorry that i have taken AIRTEL connection .

Sir,
i am trying to avail GPRS and MOBILE OFFICE facility from Airtel from last FIFTEEN days, but i am defeated with useless Airtel in getting above mentioned services. All the person sitting in Customer Care dont know what they are doing, all different person are telling different different reason or you can say excuses. The height of stupidity is that now they have blocked my call to Customer Care...

SO KINDLY AVAIL ME THIS FACILITY.

MUNNA KUMAR
[protected]

I registered my post paid connection no. [protected] at Airtel site. But after logging my account, I am unable to access my account/bills detail etc. It displays the message as, "We are unable to process your request. Please try later. Sorry for the incovenience". I also called to customer care but response so far.

Sir,
For the Past four months I am regularly submitting my complaint through online regarding unsubcription for MKR tips which has been wrongly subscribed from my mobile No. [protected]. I had contacted number of times to cutomer care service 121 and also 543213 but to no positive reply. Whenever I recharge a sum of Rs. 30 is deducted immediately. Whereas I am requesting for unsubscription for the above service i.e. (MKR TIPS) immediately from my phone. I have already lost Rs. 120 and I cannot use my mobile properly because I cannot use it for outgoing calls. This has caused uncecessary mental harrasement and also I am losing my important calls because my father is a heart disease patient who calls me regulary. I request you this serivce may be removed immedatly. I hope I will receive my reply positively within 24 hours to my mobile or to my email: [protected]@yahoo.com
Thanking you,
dwarakanath

Sub: Regarding blocked connection of mob no.: [protected]

Sir,
I have taken Pre- Paid Air Tel Connection on 15.07.2008 and activated to Lifetime from Patna (Bihar). GPRS / Internet activated on first week of August’08 (around 5th August). But the connection is blocked on 19.08.08 without my information / notice. After contacting the customer care, your representative told me that blocked for identity problem, it will be activated soon. But no satisfactory answer. I have already given all my identity proof with application. A lot of time has already been lapsed causing me great inconvenience.
Hence you are requested to kindly take necessary action to restore my connection.

Thanking you,

Regards,

Sindhu Rani

I am getting mobile connection from airtel on 02/07/2008my number is [protected]. sim number[protected] .After 42 dayas my mobile discennected without any notice. First time i submitted proof document to the dealer. He missed the doucument.Again another document submitted the dealer t TILLDATE (i.e.)27/08/2008 my mobile not recennected.please action my complaint and reconnect at once.

I am working for Sobha Developers limited, in Bangalore.The company has given me a post paid airtel connection - [protected].For the past 3 months i have been getting calls from airtel, asking for Mr Prasanth Gururaj. That person has not paid his bill and my number has been given as an alternate number. I absolutely have no idea who this person is and i have been telling this to the Airtel personnels who call me. But calls keep coming and every day i have been getting these calls for past 3 months . I have called 121 and complained twice. But they told me that there is no way these calls can be stopped as that person has given my number as alternate number. I cant keep on answering these calls which comes about 2 times a day from various numbers. Please find a solution as soon as possible.

hi,
i did not get my mobile bills in physical for the months of june and jul 2008. This phone is used for official purpose and my company ITC wants me to produce the same as i have already made the payments.
will you please send me the bills on my mail id. looking forward for a quick response.

Cell no:- [protected]

and in future also could you send me the bills thru email id every month ?

at a time the best cellukar service provider now are on the path to achieve the worst services & customer help.
Since many days I regulary get sms from # 57333 - you have a new mail. Sub: Connexions alert: new mes.
And in the same manner another sms from #[protected] thanks for using alert services on Airtel sms.
The limit is I get such sms nera about 70 in a day as a result I loose my useful sms to read.
Many a times complained to helplinr officers but they are to care for bills & other unwanted talks on helpline instead of taking care to customer.
THIS IS ALL ABOUT AIRTEL - SOON GOING TO BE THE WORST

Dear Sir/Madam,

I am sending you the exact email which I sent to AIRTEL regional head but nothing happened now I am sending it to you... If you can suggest me anything else which I could do regarding this matter please let me know.


EMAIL IS AS FOLLOWS[protected][protected][protected]

I am feeling very unfortunate as I am very old user of Airtel service. I have been using my current number since 4 years.

But the real issue is something different. It starts from the day when an executive(Miss. Shruti - [protected]) from Vega Center Pune, called me to offer a CUG plan and after several talks she came up with so called "Specially Designed" plan for us. Here are the details of that plan




Combat II



Monthly Rental: Rs. 199.0


A- A : Rs. 0.10

A- Other Mobile Rs. 0.10

A- Local Landline Rs. 0.80

STD Rs. 1.25

SMS(Local) Rs. 0.30

CUG Free

150 SMS Free



I have around 10-15 mails which was specifying this plan from Mr. Tejpal ([protected]) of Vega Center.



Mr. Kumar ([protected]) from Vega Center came to our office(Sharda Arcade, Pune) and collected the details/Documents and Payment Rs.250/connection for 20 new connections. The details are as follows:






As intended all cards got activated, now the real problem starts. Two days after activation of the cards, 7 card's outgoing was barred.






After calling so many times to Mr. Tejapal and Mr. Kumar none of them responded and kept on giving stupid excuses. We have waited for more than a month but no one came back to solve the queries. The executives used to call 5 times a day before taking the connection but once the connections been sold those people stop replying to our phone calls and started using rude language,


One more hidden surprise was there for us when the bill came of first month it was not as per the commitment of Mr. Kumar but it was as follows:



Monthly Rental: Rs. 199.0

A-A Calling: Rs. 0.40 (Should be Rs. 0.10)

A-Other Mobile Rs. 0.40 (Should be Rs. 0.10)

A-Local Landline Rs. 0.80

STD Rs. 1.25

SMS(Local) Rs. 0.30

CUG Free



Those 7 numbers which were not even active also received the bills.



What we want is either of following two:

1. Plan which was intended by executive to us.
2. Refund of complete deposit money.


But this is not the end of the story there is one more issue. At the beginning we have given money for 5 more connections for which an executive took the money but never turned up. He did not even take the documents for further process.

Now after almost 2 moths we decided to send you email requesting for sorting out the matter. This is the final appeal to Airtel after this next mail will be sent to Consumer Court and Media because its directly fraud to a MNC Company.


Please call me as soon as possible on my number regarding this issue so that we can take our next step.


Attachments:

1. All 21 mails of communication with airtel executive as single mail. ( I Have all those emails with me in which that executive promised me false things.)


Regards,
Jayesh Wairale: [protected]

Dear sir,
Please refer to my broadband No[protected], at lucknow, on the name of Mr. Syed Mohd. Maqsud Ashraf, we have deposited my broadband bill for the month of june2008 on date 12/07/08 by cheque no-850893 wich was missed by your airtel office staff and they told us to make payment by cash and we have received a latter on 12th july 2008 by Mr. Abhishek Mishra of your Airtel office regarding same.but you have charged late payment Rs 50/- and bouncing charges Rs 200/- which is wrong. I also have some complaints Ref No[protected] and Ref no[protected] but we could not taken it back or any response from your end.
More over I want to clear you that if we will not receive any positive response by you then we will surrender you r all connections. Its for your kind peruzal.
thanking you
your's truly
C/O Syed M.M. Ashraf
Mr. Syed Ahsan Hashmi
Mobile No- [protected]

as i am a customer of 5 years in airtel postpaid my mobile mumber is [protected] in name as ISP SOLUIONS INDINA PRIVATE LIMITED. i had pay my bill amount of Rs 1000 for this month, and previous unpaid amount .on 25/06/08 i paid the amount of Rs 500 and 26/06/08 Rs 500 and the recipt is 783, 4014.. and their EC number is [protected], [protected] . but till now itself itsnot activated incomming as well as out going . i have complained about this reactivation but there is no reponsible answers from airtel delear in udumalpet, coimbatore

the name of the delear is VEL COMMUNICATIONS UDUMALPET

so that i need to recover this as soon as possible ...otherwise i need the higher officers or customer relationship manager numbers.. please consider this and mail me.
thank you

Airtel distrubuters are providing airtel number to any customer without any full verification due to that I faced lots of problem & tension so I am now mentally disturb & have diversed from my official work because I am software engineer for US based MNC company.
Some guy is using airtel number on my id which is not provided by myself & he is totally misused but I truelly don't know who is he.
So please take an action regarding this & solve my problem.
Thanking you.
yours sincerely.
Loknath Tiwari

Dear Sir,

I launch 100s of complain with AirTel - Mumbai regarding
Poor network issues and unavailability of Network in Full Network areas.
I m frustrated as i suffer huge loss due to this Airtel Guys.
I lost business wroth Rs. 8.5 Lacs.

How to claim for the same and how to sue them.
Not i m the only person who suffered this network problem in my office 30 connections are there and many friends having same issue. Please help me for the same.
Here I am attaching all the mails that i sent for and havent got any response.
=======================================================
E-mail-1
=======================================================

Dear Airtel Team,

We are having mobiles with service provided by you,

[protected]Mr. Ashish Bhatt
[protected] Mr. Ashish Bhatt

We are facing lots of problems of network/Connectivities Since last March. Mr.Ashish Bhatt complained so many times.Due to failure of server till today our mobiles are not working properly. Its quite irritating. We did l lots of loss in our business. Suffered social & business relation.

These force to complain about your service many times (Recent ref. nos[protected]/[protected]/[protected].My complain is pending from month of march.
till date i m getting the same answers from ur call center that sir we are working on the issue.and somebody from our dept will call u back regarding this issue.
even when we are asking to take down the complain they say our system is bit slow or under maintance so we cant take ur complain now call us after 1-2 hours.
Can u tell me have i not paid any of your bill in time?? or u guys are offering me free service???
Due to ur network problem even at home and office we are getting more & more problem.
with my name we have two connections. ([protected] / [protected]) .many nos with my office staff. apporx 30 connections we have. all of them have same network issue.so it is clear that it is nothing to do with handset.when we are calling up @ call center they say check ur handset and we will give u gold card..like many things..however we don't have much time to visit ur ARC and sitting like a fool for many hours in queue.As i m director and running business me or my staff have no time toi visit any o[censored]r ARC. i[censored] want then send ur person to my billing address with any updated card or watever u want to provide.

We are finally request to waive all bills of above mobile phones from march to till this month.
We want your feedback immediately & take action to clear fault & services. Our demand is not even 1% of our Loss.
Otherwise we will switchover to other good services like Reliance or vodafone. they are calling us frequently for the same.

We need your response immediate, so we can proceed with further action.
otherwise we will go to consumer court against ur company that u guys r giving wrong and missleading ads in TV. dont think that we cant do anything we will spread out the message to Airtell users for the same to discontinue the services.
It is hight of the problem which force us to write all the things which r running in our mind.
we need the solution in next 2-3 days.sorry we cant wait more.

Thanks,

For Mobile no : 98672 17*** / 99670 55*** Ashish bhatt

1. Area [Basement / City road / Street / Commercial building / General outdoor / Highway / Home / Shopping complex] ----->>>> Andheri East near station., Kandivali west near Raghuleela shopping mall. Six floor not a strong signal even near by window. in room no signal.. panchsheel hights 17th 18th floor not a strong even no signals.Mulund at yogi hills no signals on 5th floor. opp. soni monny show room 1st floor no signal in cabins also.

2. Address where problem is faced from march and before that..to till date...
Andheri East near station., Kandivali west near Raghuleela shopping mall. Six floor not a strong signal even near by window. in room no signal.. panchsheel hights 17th 18th floor not a strong even no signals.Mulund at yogi hills no signals on 5th floor. opp. soni monny show room 1st floor no signal in cabins also.


3. Landmark ------->>>>>Andheri East near station., Kandivali west near Raghuleela shopping mall. Six floor not a strong signal even near by window. in room no signal.. panchsheel hights 17th 18th floor not a strong even no signals.Mulund at yogi hills no signals on 5th floor. opp. soni monny show room 1st floor no signal in cabins also.

4. Number of signals [0 to 4] -->>>>>>>>>>>>> 0-4 varies
5. Alternate contact number ---->>> Y alternet no? dont u ha ve trust on ur network??
09227721*** /[protected]***
======================================================
Mail -2
=====================================================
Dear TRAI authority,

Please look in to the matter.

airtel team this is for you also.

[protected][protected][protected]-----


Hello Airtel Team,

Still i m having problem with my all the nos and i haven't received any call from ur department.
i called up 121 for my no[protected].they disconecteed my call facility.
person name archana jadhav was very rude and was not userfriendly.at that night we wanted to restore the services and for some serious need of mobile to be worked.but ur agent has not co-operate for the same. we have connections for last 4 years and more..
even repetedly called up 121 they have all the times their systems under maintains or not working or slow.even they r not able to note the complain.they made wrong promise to call back within 4 hrs. till date i received no calls.

even when i asked to transfer to superwiser they want be available to transfer or doing fraud comment that they r busy and all.
it is height of the problem.if any thing will happen then AIRTEL will be responsible for the same.

at the same time i am consulting my lawyer for the business loss compensation and for harassments that we have suffered from many months .

my complain is pending from march..This is mentally harassment from AIrtel even after paying regular bills .I am also sending one cc to TRAI for the same.

if it want be solved within 24hrs then i will discontinue all the nos from coming days.
due to u guys we suffered loss Rs. 8.5 lacs
this will be final mail on behalf of
[protected]
[protected]
[protected]
and rest 30 connections of my office.

i[censored] cant solve in next 24 hrs then i will complain in TRAI and ask then for give m back my business loss with our market reputation.

this will be my last mail to u guys

Aashish Bhatt
Tech-Director
IT PLANET (I) LTD.
Mumbai
[protected]
[protected]


--- On Thu, 7/31/08, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: (Mobile No:=[protected] ) complain for airtel nos. [protected] /[protected] Message From Aashish Bhatt <[protected]@yahoo.com> [REF:[protected]]
To: [protected]@yahoo.com
Date: Thursday, July 31, 2008, 7:21 PM

Dear Mr. Bhatt,

Thank you for contacting Airtel.

We understand from your previous interaction dated 26 July 2008, you have
expressed concern over network coverage at your office address for your Airtel
numbers [protected] and [protected].

We understand your concern and
will work towards resolving the same.

We would like to inform you that your concern has been forwarded to the
respective department.

Kindly quote the Service Request number 17718983 in any future communication
about this request. We would revert to you by 06 August 2008.

Alternatively, you can also know the status of the Service Request number by
dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll
free).

We value your association with Airtel.

Warm Regards,

Anandan
Customer Care Executive
Bharti Airtel Limited.


====================================================*
************************************************************************
Even after this i havent got any response.

Dear sir,

I have airtel broadband connection[protected].I want to unsubscribe it because i don't need it anymore.So please unsubscribe it.

Regards,
Anubhav Tiwari
3/90 Patrakarpuram
Gomtinagar Lucknow
226001

An automated call from airtel was made on my number [protected] and when i came to know its a marketing call i disconected the call. Since then airtel has debited my prepaid account for Rs 30 twice and inspite of repeated complaints no money has been refunded. airtel doesn't have a single evidence which proves that i subscribed to their Mitti Ke Rang Service. i don't have any idea from where i can get help.