Airtel Complaints & Reviews

I am the customer of Airtel Mobile Services. I am using the post paid sim card. My cell nos. [protected].

There was a major fire took place in the unit of Airtel last week and for some days mobile services were disrrupted. Now, day before yesterday I have received an sms that now the services are alright. But, so far I can't dial from my cell phone as well as most of the calls are not coming on my cell phone.

To view the itemised bill and other details i need to login to my airtel account, for which i was visiting www.airtelworld.com. now when i try this webaddress there is no page found. i spoke to cust. care they gave me a new address www. airtel.in, and now even this address is not working correctly. i donot know what to do. people at aritel do every damn thing other than what they are to do. please somebody help!!!

Number - [protected]

1. Paper bills not received for last 3 months and no actions by service provider after regular complaints.
2. Bills not visible online also on my e-account. Several complaints were made ( Reference number[protected], 17596031, 1752662, ) but nothing meaningful has been done as off now. The problem still remains the same. I still cannot view my last 3 months bill details ispite of having an online account.
3. The complaint was not even resolved after sending several "NO" messages to toll their free feeback number.
4. Because of this i am not been able to claim my official call bills from my company for last 3 months.
5. It seems that they do not want to take any responsibility for their system failure and that they do not have any duty towards the customer against the price that they are charging.
6. Moreover today on airtel.in there is no login ID display. The only thing which is displaying is their this Quarter results which they want to share with their investors. Whish means that no body can have access to bill details today. Should not they make alternate arrangements for customer to view their bills

Dear Concerned Person,

Myself is Amit Kapila working as Agency Manager in Bharti Axa Life Insurance Co. Ltd., Mohali. I bought new airtel (Postpaid) corporate connection ([protected]) through Bharti Axa on 10th of July, 2008. I submitted my two proofs. My Driving License copy as a ID Proof and as my address proof i have submitted in written on my Company's Letter Head as per instructions given by your corporate dealer in Chandigarh i.e. Strategic Marketing Co. Ltd., Sector - 17, Chandigarh. On my License, there was our old address and verification executive gone to our that old address as i already told them that the address i have given on my company's letter head that is our present & permanent address. On 13th of july, outgoing barred on my number, then i called up Customer Care Executive & Dealer (SMPL) for then they told me that i have to submit documents again. On 16th i have submitted my same two documents to executive of SMPL (Mr. Bhuvesh & Mr. Laxman) as per instructions by them. They told me that your number ([protected]) will in service again till 12PM (Midninght of 16th July). My number got service again on 17th of July. Now, after five days again i am facing same problem. My outgoing again barred on 22nd July. Kindly confirm from your dealer that why they are harassing me and making scene again and again.

I already have 3 more connections of Airtel at my home 2 postpaid & 1 Prepaid. But till date we never face any problem. But now, we are facing very much problem due to mistake of Airtel Dealer.

If this number ([protected]) will not get any service again then i will not pay a single peny or any outstanding payment against this number ([protected]) as i have already escalted this number ([protected]) in my corporate circle & Friend Circle.
You can better understand how much problem i am facing.

Kindly arrange to confirm from dealer or please activate outgoing call facility on this number ([protected]) at the earliest possible.

I shall be very thankful to you.

Regards
Amit Kapila
Mb. 0091-[protected]

From: "anand"
To: appellate.[protected]@airtel.in

Hello,

My Cell # [protected] is disconnected & SIM card is displaying “SIM card registration failed”

When I spoke to customer care (121), they are asking “have you made any contract/agreement to transfer your number?”

I have not signed any contract/agreement with any one to transfer my number & I have not sent any SMS for deactivation of my number.

My SR#17366470, for which due date was 10th July, 2008

I have spoken to nodal officer desk on [protected] (fifteen days back). they has not given any SR# and told me to wait for few days.



I have received airtel bill for my number ([protected]).

If you want, I can provide my Airtel account number, SIM card Number, Bill number etc.

I want my number ([protected]).


Regards,

Anand I


Hello officer,



I think you don't have any power to take action on your employee, because your employees are doing whatever they want.



This is the forth time airtel has changed/disconnected my connection without informing me.



Now my SIM card is displaying "SIM card Registration failed".



I spoke to customer care (3rd July 3, 2008 at 8:15 pm, from my alternative number) more than 50 minutes with Mrs. Nadini & Mr. Venkatesh (Manager).

They are telling the number ([protected]) is allotted to some one else.



Day before yesterday I cross checked with customer care and they told that this ([protected]) number is in my name.



But now they (customer care) are suggesting me to go to any airtel outlet and take new SIM card they will provide new number.



But when I requested them to raise a complaint and give me ref. number. but they are refused to raise complaint.



i have made received call with the same number ([protected]) now i am unable to make /receive calls.


You should activate my number ([protected]), or else I will go to consumer court.

My previous Ref. No. is 17288849 airtel has closed it without informing me anything.



With Warm Regards,



Anand

--- On Tue, 7/1/08, anand


From: anand
Subject: Fw: [protected]
To: [protected]@bharti.com
Date: Tuesday, July 1, 2008, 12:34 PM

Hello officer,



I, Mr. Anand Inamdar, user of airtel postpaid mobile service in Karnataka circle has taken a new connection on 27th June, 2008 ( cell no. [protected]).



This is the third time airtel has changed my number without my notice.



Today, I spoke to your customer care executive three times (1st July, 2008 at 10:30 am) with Mr. Manjunath, Miss Chandra & Mr. Anand and Mr. Prashant (manager) from my alternative number but they are disconnecting my call.



And airtel had closed my complaint without my confirmation ( Ref No.[protected].



I know very well that this is not a technical problem.

One of your employees doing it intentionally & misusing his position in organization.

Without login ID & Password to your server how can anyone change mobile number & data base of any costumer?



Could you trace the person who did the same?

And take action on him/her?

I hope you will do your best at least this time.



Regards,

Anand I







--- On Mon, 6/30/08, anand

From: anand i
Subject: [protected]
To: [protected]@bharti.com
Date: Monday, June 30, 2008, 2:16 PM

Hello Officer,



I have taken a new airtel postpaid connection on 27th June, 2008. My Number is [protected]

I was received and made call for two days (27 & 28 June 2008) also in roaming with the same number.

Some one has made call to me and told “I am calling from airtel and we will provide you new number” but I was refused to change my number.

Now my number is not working.

When someone call to my number there is announcement saying “invalid number”

I had spoken to airtel customer care (from my friend cell) and they have given me ref no. 17288849, they are telling that they did not find any data base with my number.

Today, Monday 30th 2008, I have visited airtel office which is opposite Jayadev Hospital, Bannerghatha road Bangalore.

And spoke to airtel executive ( Asha Rao), she told that my number has changed.

How can airtel change my number?

I think one of your employ had made it intentionally.

Could you take legal action on your employee?

And reactivate my number [protected]

I have paid 300+199+100= 599/- rupees in cash for this number.



Regards,

Anand I

Dear sir/madam
Today july 23 2008
Time 8.30 pm

Incident.

Few months ago (3-4 months ago) a executive name krushal thakker came from collections behaved rudely when he came to collect a bill payment. He dint have a id proof that he works for airtel. I had asked him for a receipt but he did not gave the receipt. Then i spoke to his boss someone who runs the agency. He said they are a new agency since 3-4 months so they dont have id cards for their executives. Finally, the executive gave me a recepit saying he wont give it next time. This is rude behaviour.

The same executive krushal thakker came today and created great havoc at my residence today... He came today... Used abusive language like madarchod loda stuff you can kill for if you hear this from someone... His boss atul bhansali is aware of the situation.

There are three executive involved
1. Krushal thakker
2. Hemal parmar (Team leader)
3. Atul bhansali (Head or manager of these executives 1 and 2)

I spoke to mr bhansali who was looking into matter. If you want i can send a complete account of the incident.

I would like to know what should i do.. Shall i log a police complaint or... Options are many?.

This can be a criminal case against airtel.

I want someone senior to look into this matter. I want an explanation oral as well as written. If you wont reply or investigate the matter i will write to consumer forum.. Post this mail to various blogs and posts and log a police complaint.

Jay
Airtel number[protected]

Hi,

I am Shweta Sadani from Chennai and i have applied for Airtel Corporate(Cognizant Technology Solutions) CUG postpaid connection(Plan 125) 2 months back. My number is now in the name of my father Mr. Bishnu Kumar Sadani. To avail this corporate plan i have to get the account transferred to my name. Hence i applied for the TOC and submitted the necessary documents to Mr Arun ([protected]) who is under Mr Christopher ([protected])....

I am really unsatisfied with the Airtel friends service. I am unable to make call to my Friends Group members between 3.00 Pm to 12.30 Am. I have selected this plan as it provides very cheap calling between group members and it is really beneficial for students and other too. But i am unable to take advantage of this service as i am subscribed with this service.

Can anyone please solve this problem? Please i really stuck with this.

Please Help.

Neelesh P.

i bought a new airtel postpaid connection on 1st july from the dealer of airtel by the name of Ace services(located in kalyan west).the name of the incharge is Mr.Naresh.his cell no is [protected].he promised to activate the card in 48 hrs.but its 23 days now that its not activated.the details of the card are:
SIM NO:[protected]F
DUAL IMSI:[protected]
MOBILE NO: NOT PROVIDED...(said that airtel will give me the no after the card gets activated.)
PACKING DATE:21 APR 2008
MRP :Rs.599/-
he doesnt respond to my calls.i left him many messages but didnt get a feedback.please help.

Ref : cell no.[protected] ... Visited Airtel Gallery @ Chembur, Mumbai-71 on 22-07-08 @ 7.05 p.m., to get a duplicate sim card .Gallery Not maintaining seperate complaint register, also unable to maintain stock of simcards, I had earlier visted same on friday was called back on tuesday i.e.today. Gallery refused to issue a sim card & unable to either note my complaint in register or attend the customer in this world of competition. The resposible executives Mr.Ravi, Ms.Mamta, Ms Pooja neither available to personally face or attend me, & provide me with a duplicate sim card on request, instead i was directed to distant gallery either at vashi, or ghatkopar from here at 7.15 p.m. also complained at customer care from gallery direct line attended by some exec.Vrindda & later sen.Exec. Mr. Asif [protected]@ 7.10 p.m. to 7.30 pm without being able to give a satisfactory response that is needed to maintain a customer in this world of competition. Kindly note the fact that the gallery is not maintaining the Seperate Compaint Register, as well as not maintaininig the Stock of blank sim cards either postpaid or prepaid. why issue licence to such gallery in this age to hi-fi, if they are unable to even provide the customer with the sim card without which motto of the company is unable to succed. can some one imagine of providing telecom service in gsm without supplying sim cards to customers ? if yes then i am least update with the inventions of science & technology.
Thanking you.
Yours Faithfully
Kamlesh H Nandu.
[protected] /[protected]

I am highly upset with the aitel service. Now a days they just sell their product and don't bother to give the service. I had paid my bill 1 month ago and my connection is not yet active. I called them several times but no satisfactory answer was received ffrom their end.

Its such a shame that a company like Airtel who is ruling India is doing thing like that.

I would like to change my service provider coz i know...AIRTEL IS GOOD FOR NOTHING

Shame on ur name...u have disgraced ur own reputaion man ... I was ur honest customer from past 7 years...

hi,
we take airtel corporate plan for Rs. 699/- as on 10.07.08 but till date we not received any sim card the sale officer Mr. Amrit mob. no. [protected] who work under the Region Manager Mr. Rupak Chawala mob. no.[protected] when we contact with us nobody can give us any sufficient answer we give our ID proof address proof on our companay's Letter head cheques for the sim card but till date we not received any sim card.Kindly look into this metter becasue behaviour like this reduse company's Goodwill in the market.
Pls do the needful.

Hi

I have applied for the postpaid connection of Airtel and paid the refundable deposit money of Rs 599/- (refundable security deposit of 500 and 99 towards Sim charges) via cheque in favour 0f N.S. SYSTEM DEVICE (AIRTEL) and was informed that the service will get activated within a week.

But till today, its almost a 2 months, I have not got the connection for the same and not even had communication from Airtel. I feel that i have got cheated in the name of the said scheme.

I have also addresed my greivance to the " AIRTEL" lower parel office on 25th June, 2008 and its almost a month passed for the same without any response from Airtel. Please find depicted the below communication with airtel for the said scheme.
[protected][protected][protected][protected]
To

The Manager,
Bharti Airtel Ltd.,
1st floor, Peninsula Chambers,
G.K.Marg, Lower Parel,
Mumbai – 13

25th June, 2008.

Sub : Not in receipt of new Sim and Mobile No.

Dear Sir

I have applied for your new postpaid scheme for monthly rental of 199 and paid the
cheque no. 694622 dated 26/05/08 in favour of N.S. SYSTEM DEVICE (AIRTEL) amounting Rs. 599/- (refundable security deposit of 500 and 99 towards Sim charges).for the said scheme. I have been provided with the customer copy of Subscriber Enrolment Form, serial no. B340362

The cheque got cleared from my ICICI bank a/c. on 30/05/08 but still, I am not in receipt of new sim & mobile no.

I would urge you to please look into the matter on the priority basis as its almost a month passed away from the day of application. I have a full trust on the service of “AIRTEL” being a customer for 2 long years.

Waiting in anticipation for your quick response.

Regards


KIRANKUMAR GUPTA

Encl : Xerox copy of Subscriber enrolment form, serial no. B340362.
[protected][protected][protected][protected]
Please advise me with the next course of action in this matter. As i am facing poor service and feedback from "AIrtel' officials.

Hoping to get the favourable response to my grievance.

Regards
KIrankumar Gupta

Everyday from my balance one rupee gets deducted.I have been facing this problem for the last few months.Then i contacted customer care and i was informed that mine connection comes under airtel daily rental plan something, so i need to do a validity recharge of 800(1 year validity).Then I did my recharge.Now also daily 1 rupee is getting deducted from my balance, and when i contacted the customer care I am again asked to do another validity recharge for 1 year.When i asked the guy why this problem is occuring he just disconnected the call.Can you help me regarding this???

"DETAIL THIS NUMBER-[protected]

respected sir above subject for lots of complain i was given to airtel care but problem as it is so do needful my cell nub is [protected] i m from gujarat i purchase this sim from last 4 year but service is very bad i feel and my lots of complaint close without asking me which was open in my account already so now plz do needful
bad coverage for i active service +91568 RMCA service but airtel told me that i can get misscall alert within 6 hrs but i could not got it within 6 hrs so this is bad experiance for me

Respected Sir,
I am an airtel user, My cell no.is [protected], for more than four years, but of late since March i am having a problem regarding GPRS service. I have complained to customer care service many times and these are some of my complaint numbers.
[protected] - [protected] - [protected] - [protected] - [protected] - [protected] - [protected][protected] [protected].
On part of the customer care service, they have done what they could do to rectify this problem, but the GPRS problem still persists.The problem is, prior to march, i was getting GPRS service without any problem and the network that i was getting on my cell info was GANGIMATTA and the network was a little weak but still i was able to browse the internet services like Airtel Live, Airtel Online, Mobile office, without any problems and i was a regular user of it but after that a new tower was erected in the vicinity of my residence and the cell info display showed BANTVAL-LORETTY.and i was getting full network signal, since then i am having a problem getting GPRS service the message i get is : (Packet Data not availabe, Check Network Service).But the real problem is that when i move away from my residence say about TWO kilometres in any direction the Packet Data is available and GPRS is active and when i come again towards my house it is automatically deactivated, i am using a N95 8GB cell and it requires GPRS service for many applications as i don't want to change to any other service provider as Airtel seems to be one of the best GPRS service provider in my opinion.
So i kindly request you to take some urgent appropiate action to solve this very PECULIAR problem as soon as possible.
My address is as follows:
Magdalene villa,
Loretto padau, Amtady village,
Bantval.( D.K )
Pin:574211

My email ID :[protected]@yahoo.com

From,
No : 4152/Pers
Ravi Sonvane 08 Jul 2008
Headquarters 3 Infantry Division
c/o 56 APO

To,

The Manager
Head Office
Bharti Airtel Ltd
Near Tulsi Complex, Hazrat Ganj, Opp to KD Singh Babu Stadium
Lucknow (UP)-260015


NON ADJUSTMENT OF MY MOB BILL FOR THE LAST THREE MONTHS ACCT NO :[protected] MOB NO [protected]


Respected Sir,

1. With due respect and humble submission I request to state the following few lines for your kind consideration and favourable action please.

2. I was using Airtel postpaid connection No [protected] since Mar 2007 til Apr 2008 and the services provided by your company was incredible and upto the expectation. As you are well aware that I was a high value customer for your company. During Feb 2008, I wanted to change my plan from 249 to One India Roam Plan being so economical. On 05 Feb 2008 the concerned franchise (i.e. Sagar Enterprises, Sadar Bazar Meerut (UP[protected] was enquired by me to get my plan changed from 249 to One India Roam Plan, accordingly they requested for a written application for change of Plan.

3. On 08 Feb 2008 I submitted an application stating that my plan be changed from 249 to One India Roam Plan with effect from 10 Feb 2008; despite my repeated requests, they failed to do so till 23 Apr 2008. On 24 Apr 2008 again quoting my previous application reference I requested for my change of plan and the plan got changed on that day itself, subsequently my bill was generated according to 249 Plan showing an outstanding amount of Rs 8737/- and immediately they disconnected my connection due to payment outstanding to the company.

4. However, I enquired with the concerned franchise to adjust my bill as per New One India Roam Plan with effect from 10 Feb 2008 to 23 Apr 2008 as their reply was that they were not in receipt of my application dated 08 Feb 2008. The receipted copy of mine was produced to them for their ready reference, after a long conversation between me and the Manager of concerned franchise they decided to resolve the case by paying Rs 6500/- alongwith NOC as they said the bill will be produced to me after the final payment. Legal Notice from Advocate has been recd for the same without any fault from my side.

5. Finally I requested for my final bill but they requested first for clearance of outstanding amount of Rs 6500. Keeping in view of the above fact you are requested to look into matter and grant me the genuine waiver and fwd me the full itemized bill for my rectification and final payment to your company. If you could resolve the case within a stipulated time frame it would be more feasible for me as the concerned franchise is unable to resolve the case so I decided to put an request complaining the fact as the issue got delayed by many days.

6. I shall be very much grateful for this act of kindness and an early action to this effect will be highly appreciated and solicited at your end please.

Thanking you, in anticipation

Yours faithfully,

Please note that Rs.30/- Top Up Voucher Sl.No.[protected] has not yet been recharged since last three days. Message shows "THIS VOUCHER IN IS PENDING STATE"Customer care (121 toll free) could not give any positive reply till date. They are only advising me to return the top up to the shop from where it has been purchased. Is it possible to recharge the amount ?

Krishnendu Ghosh
[protected]

SIr,

I have several times sent a message to 121 to cancel my GPRS service, but withought any response from. For some reason I am not able to get connected to the internet and I want to cancel the service. To my surpirse I find that my bill was formed both for the calls as well as internet.

I would like to bring this to your notice and seek action.
After having sent the message from myside, I would refuse to pay the bill for my GPRS, henceforth.

regards,

Veena