Airtel Complaints & Reviews

Dear Sir,

I launch 100s of complain with AirTel - Mumbai regarding
Poor network issues and unavailability of Network in Full Network areas.
I m frustrated as i suffer huge loss due to this Airtel Guys.
I lost business wroth Rs. 8.5 Lacs.

How to claim for the same and how to sue them.
Not i m the only person who suffered this network problem in my office 30 connections are there and many friends having same issue. Please help me for the same.
Here I am attaching all the mails that i sent for and havent got any response.
=======================================================
E-mail-1
=======================================================

Dear Airtel Team,

We are having mobiles with service provided by you,

[protected]Mr. Ashish Bhatt
[protected] Mr. Ashish Bhatt

We are facing lots of problems of network/Connectivities Since last March. Mr.Ashish Bhatt complained so many times.Due to failure of server till today our mobiles are not working properly. Its quite irritating. We did l lots of loss in our business. Suffered social & business relation.

These force to complain about your service many times (Recent ref. nos[protected]/[protected]/[protected].My complain is pending from month of march.
till date i m getting the same answers from ur call center that sir we are working on the issue.and somebody from our dept will call u back regarding this issue.
even when we are asking to take down the complain they say our system is bit slow or under maintance so we cant take ur complain now call us after 1-2 hours.
Can u tell me have i not paid any of your bill in time?? or u guys are offering me free service???
Due to ur network problem even at home and office we are getting more & more problem.
with my name we have two connections. ([protected] / [protected]) .many nos with my office staff. apporx 30 connections we have. all of them have same network issue.so it is clear that it is nothing to do with handset.when we are calling up @ call center they say check ur handset and we will give u gold card..like many things..however we don't have much time to visit ur ARC and sitting like a fool for many hours in queue.As i m director and running business me or my staff have no time toi visit any o[censored]r ARC. i[censored] want then send ur person to my billing address with any updated card or watever u want to provide.

We are finally request to waive all bills of above mobile phones from march to till this month.
We want your feedback immediately & take action to clear fault & services. Our demand is not even 1% of our Loss.
Otherwise we will switchover to other good services like Reliance or vodafone. they are calling us frequently for the same.

We need your response immediate, so we can proceed with further action.
otherwise we will go to consumer court against ur company that u guys r giving wrong and missleading ads in TV. dont think that we cant do anything we will spread out the message to Airtell users for the same to discontinue the services.
It is hight of the problem which force us to write all the things which r running in our mind.
we need the solution in next 2-3 days.sorry we cant wait more.

Thanks,

For Mobile no : 98672 17*** / 99670 55*** Ashish bhatt

1. Area [Basement / City road / Street / Commercial building / General outdoor / Highway / Home / Shopping complex] ----->>>> Andheri East near station., Kandivali west near Raghuleela shopping mall. Six floor not a strong signal even near by window. in room no signal.. panchsheel hights 17th 18th floor not a strong even no signals.Mulund at yogi hills no signals on 5th floor. opp. soni monny show room 1st floor no signal in cabins also.

2. Address where problem is faced from march and before that..to till date...
Andheri East near station., Kandivali west near Raghuleela shopping mall. Six floor not a strong signal even near by window. in room no signal.. panchsheel hights 17th 18th floor not a strong even no signals.Mulund at yogi hills no signals on 5th floor. opp. soni monny show room 1st floor no signal in cabins also.


3. Landmark ------->>>>>Andheri East near station., Kandivali west near Raghuleela shopping mall. Six floor not a strong signal even near by window. in room no signal.. panchsheel hights 17th 18th floor not a strong even no signals.Mulund at yogi hills no signals on 5th floor. opp. soni monny show room 1st floor no signal in cabins also.

4. Number of signals [0 to 4] -->>>>>>>>>>>>> 0-4 varies
5. Alternate contact number ---->>> Y alternet no? dont u ha ve trust on ur network??
09227721*** /[protected]***
======================================================
Mail -2
=====================================================
Dear TRAI authority,

Please look in to the matter.

airtel team this is for you also.

[protected][protected][protected]-----


Hello Airtel Team,

Still i m having problem with my all the nos and i haven't received any call from ur department.
i called up 121 for my no[protected].they disconecteed my call facility.
person name archana jadhav was very rude and was not userfriendly.at that night we wanted to restore the services and for some serious need of mobile to be worked.but ur agent has not co-operate for the same. we have connections for last 4 years and more..
even repetedly called up 121 they have all the times their systems under maintains or not working or slow.even they r not able to note the complain.they made wrong promise to call back within 4 hrs. till date i received no calls.

even when i asked to transfer to superwiser they want be available to transfer or doing fraud comment that they r busy and all.
it is height of the problem.if any thing will happen then AIRTEL will be responsible for the same.

at the same time i am consulting my lawyer for the business loss compensation and for harassments that we have suffered from many months .

my complain is pending from march..This is mentally harassment from AIrtel even after paying regular bills .I am also sending one cc to TRAI for the same.

if it want be solved within 24hrs then i will discontinue all the nos from coming days.
due to u guys we suffered loss Rs. 8.5 lacs
this will be final mail on behalf of
[protected]
[protected]
[protected]
and rest 30 connections of my office.

i[censored] cant solve in next 24 hrs then i will complain in TRAI and ask then for give m back my business loss with our market reputation.

this will be my last mail to u guys

Aashish Bhatt
Tech-Director
IT PLANET (I) LTD.
Mumbai
[protected]
[protected]


--- On Thu, 7/31/08, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: (Mobile No:=[protected] ) complain for airtel nos. [protected] /[protected] Message From Aashish Bhatt <[protected]@yahoo.com> [REF:[protected]]
To: [protected]@yahoo.com
Date: Thursday, July 31, 2008, 7:21 PM

Dear Mr. Bhatt,

Thank you for contacting Airtel.

We understand from your previous interaction dated 26 July 2008, you have
expressed concern over network coverage at your office address for your Airtel
numbers [protected] and [protected].

We understand your concern and
will work towards resolving the same.

We would like to inform you that your concern has been forwarded to the
respective department.

Kindly quote the Service Request number 17718983 in any future communication
about this request. We would revert to you by 06 August 2008.

Alternatively, you can also know the status of the Service Request number by
dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll
free).

We value your association with Airtel.

Warm Regards,

Anandan
Customer Care Executive
Bharti Airtel Limited.


====================================================*
************************************************************************
Even after this i havent got any response.

Dear sir,

I have airtel broadband connection[protected].I want to unsubscribe it because i don't need it anymore.So please unsubscribe it.

Regards,
Anubhav Tiwari
3/90 Patrakarpuram
Gomtinagar Lucknow
226001

An automated call from airtel was made on my number [protected] and when i came to know its a marketing call i disconected the call. Since then airtel has debited my prepaid account for Rs 30 twice and inspite of repeated complaints no money has been refunded. airtel doesn't have a single evidence which proves that i subscribed to their Mitti Ke Rang Service. i don't have any idea from where i can get help.

I took Airtel connection (Mobile # [protected]) as a prepaid connection an around 2 years back then executive from your company contacted me and convinced me to convert my connection to post paid and I switched to post paid two months back.
On 13th Aug I called up airtel customer care and enquired why my bill is coming so high and I got the information that internet and mobile office is activated in my cell. I asked them to cancel these services after say 1 hour from that time my mobile stopped working. Next day when again I contacted airtels customer care some lady by name savita told that my sim card is damaged and I need to go to nearest Airtel outlet and take a new sim and the same will be activated in 20 minutes (first of all I don't know how sim card is getting damaged when mobile is kept on table) Same day around 12:00 Noon I went to airtel outlet in mahadevpura and collected the new sim there they told it will be activated in 2 hours I was waiting till 8.00 PM It was not done then again I called up and spoke to Imran some floor manager he told he will call me back on alternate number and he called up around 8:15 and told the same will be done in an hours time. But the same was not done till 10:00 when I tried from my alternate number it was going to prepaid section and they were not able to transfer the call to post paid section and I was not having any other number, as I was not left with any choice again night I went out and called up then I spoke to Samir this fellow told that it will be done in 1 hour and he will call me back by 11:00PM same night and will confirm till date we are waiting for his call this is the attitude and customer centricity your so called floor supervisor is having then you can what you can expect from executives.

Again next day when I called up your customer care I spoke to Guru and as per him there is a sim card number mismatch and again I have to go and collect new sim for which I told I will not come you people come and deliver but he is telling that's not possible. Can you please tell why for your mistake I have go through this mental trauma and agony as I was on leave only the only contact mode was my phone but thanks to airtel it was not working and whoever in call center was picking the call was telling there version of story. Pissed of from there service I took new connection from other service provider.

Airtel has delivered the bill lately to me after the due date.the due date is 11.08.08 and i received my bill on 18.08.08 and i am entilte with ebill since my ebill is delivered on 18.08.08 i am having all the prrof for it one more thing i had taken advance rental scheme for one year still my period is not completed and they barred both incoming and outgoing and its showing in mobile that my SIm is inactive SIM

i had taken the airtel prepaid connection on 21st augest 2008 together with my new nokia n72 mobil. the main pupose of taking this connection was to acesss internet, for that my account has been recharged by Rs 274.with in 48 hr the internet connection is activated.at that time my account status was Rs24 with one year validity.
on 23rd augest i have dailed my first call this account.slowely my account balance reached to Rs 18. i decided to kept that much in the account, because minimum Rs 15 is required for net browsing, and Rs 3 for any emergency calls. on that day at around 4:40 pm i have recived a message that "your last call cost is Rs 9.20 and your current balance is Rs.8.80" actually i have't dailed any calls from my mobil at that time.i called to customercare and enquired why they dedected money from my account.they replied that an ISD call(00393) to itally has dailed at that time from my mobil. i told that nobody was dailed any call from my mobil, quickely the customer care officer checked my call details and refunded my money to my account with appology for their technical mistake.
on that day evening i have my account for Rs 50 and current account balance is (8.80+9.20)+42=60
next day also the same events repeated.this time they had taken Rs55.20 from my account for the same reason.again i called to customer care officer, the told call after six hours for checking the details.i called again after 6 hr .this time they didn't give the money back
they are cutting money from my account that i have not dialed

if this happends again then i will take legual action.

No. of my sim card is [protected]. My sim is lifetime of Rs. 999. It's validity upto dec 2031. On inserting it on the mobile, it shows " sim card registration failed "

my post paid number is [protected], please send me details of my outgoing and incoming calls

Hello to all !!!
By this mail I want to attract ur kind attention towards the pathetic services of airtel broadband area providers. For the last 1 year i'm applying for a broadband connection at my home but none of my area executives are helping me instead they are demanding me some more customers on my behalf.
On the one hand Bharti airtel is expanding its wings towards setting up Optical fibres & on the other hand its officials aren't able to appease their new customers demand...

What the heck it is...?????

If anyone reader has some power about fixing my problem then please contact me ASAP. I reside in Shastri Nagar, Sector-16, Ghaziabad.

Your's Truly
DHEERAJ GUPTA
[protected]@yahoo.com

YOU ARE HERE BY REQUESTED/INFORMED/WARNED that not to send any more product introduction / value added service messages on my Mobile Number [protected].

I am not in need of any Girl fried or Boy Friend.

More over... please be informed that your customer care centre chennai is too poor...

regards

S. Lynel

Kindly look into matter...
Pl go through the trailing mail for details.

Regards
Siddiqui Absar Un Nabi
[protected]

----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com; [protected]@airtelindia.in; [protected]@airtel.in
Cc: alok.[protected]@airtelindia.in
Sent: Saturday, August 23, 2008 4:01:33 PM
Subject: Fw: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive - [protected] Message From Siddiqui Absarun Nabi <[protected]@yahoo.com> [REF:[protected]]


Hi,

As per trailing mail, Pl find the details :-

1. Name of the sales executive - Shaikh Javed, - [protected]
2. Customer Care Head - Shaikh Muneer, - [protected]
3. Showroom Manager - Ms Renu, -
4. Contact number of the sales executive - [protected]
5. Contact number of Customer Care Head - [protected]

6. Name of the Airtel Relationship Center.- Plus Cellular, Nirala Bazar, Aurangabad -431001 (M.S)

This issue is pending since last 10 days after the payments & Submission of documents for Post to Pre Migration.

My Contact Details -
Siddiqui Absar Un Nabi
Mobile No - [protected]

Hence wants the number to be migrated and wants to see action against the alleged employees.Who were misguiding customers and not providing proper service to us.
As I am not only fighting for my rights but also for other customers too, Hence Provide the complete resolution to my issue and migrate my number into prepaid as I wants to use it.


Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]

----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Saturday, August 23, 2008 2:50:25 PM
Subject: Re: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive - [protected] Message From Siddiqui Absarun Nabi <[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand your previous interaction dated 18/08/2008, you have expressed concern over the delay in converting form Postpaid to Prepaid for your Airtel number [protected].

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

Further, we take pride in enchanting our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

However, we are unable to process your concern as the details provided are not sufficient to take necessary action and despite our best efforts, we have been unable to establish contact with you.

Hence, we request you to provide the below mentioned details where you submitted the documents to enable us to initiate further action regarding your concern:

1. Name of the sales executive.
2. Contact number of the sales executive.
3. Name of the Airtel Relationship Center.

For further assistance, email us at [protected]@airtelindia.com or message us on 121(Toll free).

We value your association with Airtel.

Warm Regards,

Devakumar
Customer Care Executive
Bharti Airtel Limited.

---- Original Message ----


Kindly revert the same as still waiting for reply and the case is pending
since last 10 days and still resolution not get.As per trailing mail
already given a TAT of 24 Hrs max to resolve the issue.Else ready to face
legal consiquency (Consumer Court), And the issue will be handed over to
Print media, News Channels, (Halla [protected]@ ZEE NEWS, [protected]@ CNBC
AWAAZ...etc).
Case Will Be file against:-

1) Mr.Shaikh Javed
2) Mr.Shaikh Muneer
3) Bharti Airtel Limited
4) Plus Cellular
5) Lady Manager of Franchise

Pl take a note

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com; [protected]@airtelindia.in; [protected]@airtel.in
Cc: alok.[protected]@airtel.in
Sent: Friday, August 22, 2008 1:53:41 PM
Subject: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe
for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive
- [protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Hi,

Yesterday morning I had visited your Airtel Franchise "Plus Cellular",
There i had paid the said amount of Rs 150/- as per trailing mail as well
submitted Post to Pre Migration Form, Passport Size Photo, ?Id Proof -
Driving Lic, Address Proof - BSNL Bill, which is also scanned and attached
below in the mail.

There I had met Mr. Shaikh Munner- Customer Care Head, Mr.Javed- Customer
Care Exe, & Lady Store Incharge. Also Spoken to do the migration of my
number as already i had paid my all outstanding amount, bill + unbill + Rs
150/- mig charges. Hence also documentation also submitted there.They had
provided me a Prepaid Blank Sim[protected], But again they had
repeated the same thing my number will not be migrated in prepaid and if
wants then have to pay Number Charges.

Now this is the last time i am again sending all the details which has been
communicated to me earlier, take this issue very seriously as if now my
migration will not be done in within 24 hours, then i had no way but to go
for a legal step as well as I will escalate this issue to all media News
channel with a mail copy of complete discussion which i have been
communicating to your representative as well ur local offices as well as
local executives, against company for mis guiding customer, and asking for
bribe for Post to Pre forcefully, as well as for Menal & Financial
harresment which has been suffered due to illegal demand, / Policy of a such
a big brand like AIRTEL.

As Mr Shaikh Munner said me "That 121 is mis guiding me and it is not
possible to migrate ur number in prepaid, if wants to migrate you have to
pay Rs 5000/- otherwise continue in postpaid.
Due to my personel reason i want my number has to be converted into prepaid
Lifetime.So Now its upto you to finally resolve my issue and provide me a
resolution.
Till Now I had not get any support from your office for the resolution/
customer service, As customer I am only has to call or mail or visit ur
airtel franchise for resolution.Also yerterday when i had visited ur
franchise to complete my formalities again i had faced a rudely behaiviour
from ur staff members Mr Javed said me that why i had marked a mail now you
can do a mail to delhi, mumbai, pune anywere in India and Hence now ur
number will not be migarted "Tumne mail kiyun kiya, ab tum bas mail karte
raho kahi bhi - Mumbai, Delhi, Pune, lekin kuch bhi karlo tumhara number
nahi prepaid honga"
Kindly note for the same and revert me within 24 Hrs

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]



----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Monday, August 18, 2008 6:53:16 PM
Subject: Re: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe
for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive
- [protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/08/08, you have
expressed concern over converting your Postpaid mobile number to Prepaid
for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We request you to submit the following documents at your nearest Airtel
Relationship Centre.

1.??? Address proof
2.??? Photo ID proof
3.??? 1 Passport size photo

There is a one time charge of Rs.150/- for transferring your Postpaid
number into Prepaid and you can retain the same mobile number in prepaid.
Your Airtel postpaid number will be transferred to prepaid within 24 hours
of receiving your documents.

Please be informed that the excess balance will be transferred to your
prepaid account after your last bill gets generated and any shortfall
balance will be recovered from the available balance in prepaid account.

The excess credit balance if any in your Postpaid account will be
transferred to your Prepaid account after your final bill (Post Suspension)
get generated.

Kindly send a message as PL <location> to 121 (toll free) to know the
nearest Airtel Relationship address.

Further, we would like to confirm that we have received your payment of
Rs.2, 782/-? and Rs.153/- on 18/08/08 through selfcare payment.

Alternatively, you can also send a message as PYMT to 121 (toll free) or
dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Vasanth
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----

Hi,

As per your last message rcvd regarding the bill payment of?billed &
unbilled amount (Rs 2832.48/- + Rs.101.20/-?) = 2933.68 /-?for ?Postpaid to
Prepaid Migration.
Hence I had visited to your Franchise and made a total payment of Rs 2935/-
by cash payment.

Bill Payment Rcpt-1)
ARC Code??? ??? : 305053
ARC Name?????? : Plus Cellular
Amount Rs????????:???Rs 2782/-
Serial No?????????????:???0028
Transaction Id???:???[protected]


Bill Payment Rcpt-2)
ARC Code??? ??? : 305053
ARC Name?????? : Plus Cellular
Amount Rs????????:???Rs 153/-
Serial No?????????????:???0030
Transaction Id???:???[protected]

Hence Kindly take a note for bill payment, Now Kindly arrange a New Blank
Sim Card for Post To Pre Migration. Also update me on my alt contact no -
[protected] for further details as from last 5 days all are just forwarding
a mail not getting proper resolution to my complaint.From my side I am very
very clear against my account and crediblity.
Now Just wants to see a action against your crupt customer care executive
Mr Javed, And wants my post to pre migration done.
Do Call me for any further details also update the bill Payment done.

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Sunday, August 17, 2008 2:53:27 PM
Subject: Re: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for
Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive -
[protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/08/2008 that you have
expressed concern over Sales Representative and conversion of postpaid to
prepaid for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enchanting our customers with our responsive and friendly
approach.? It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

As informed you earlier, we request you to kindly revert after clearing the
billed and unbilled amount till the date of request in order to process
your request regarding the conversion of postpaid to prepaid.

Please be informed that there is an outstanding amount of Rs.2832.48/- for
the bill dated 09/08/08 and the unbilled amount is Rs.101.20/- till the
date on 14/08/08. Request you to clear the outstanding for us to do the
needful at the earliest.

For further assistance, email us at [protected]@airtelindia.com or message us on
121(Toll free).

We value your association with Airtel.

Warm Regards,

Aishwarya
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----

I want to see action against that irresponsible behaiviour of that cust
care executive with a applogise letter from the company also resolution to
my concern issue mentioning the total charges payable to me for Post to Pre
conversion as well as i will not pay the charges for the delay cause due to
your executive behaviour, Hence rental after 14th August 08, is not payable
to me as I has already aproached to your outlet for migration but the
resolution was not provided to me.
For Details Call Me - [protected]

Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Saturday, August 16, 2008 6:58:20 AM
Subject: Re: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post
to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive -
[protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 14/08/2008, you have
expressed concern over rude behavior of sales executive for your Airtel
number [protected].

We understand your concern and will work towards resolving the same.

We would also like to inform you that your concern has already been
highlighted to the higher authorities to take necessary disciplinary action
in this regards, so that the same nature of incident will not occur in the
future.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Devakumar
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

Good Morning,

Two days before i had already launched my complaint against poor & Curpt
customer service provided by Cust Care Executive - Mr.Javed at your
franchise ("Plus Cellular", Nirala Bazar, Aurangabad)...Still I am
waiting for the resolution of my complaint and the serious action against
curpt Executive sitting at?reception &?asking for bribe against customer
service.Hence issue is not resolved yet!!!
This is a concern issue which I will take very highly as this is not only
happens to me but also other customers who are coming to AIRTEL for
service.
Revert me with proper response to my complaint with in 24 hrrs.

Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]



----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.in
Sent: Thursday, August 14, 2008 3:21:04 PM
Subject: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold
Segment by JAVEED Cust Care Executive - [protected]

Good Afternoon,

I am Siddiqui Absarun Nabi using Airtel Mobile connection since 28th Nov
2006 with an monthly average billing of Rs 1200/- per month with regular
bill payments.
My Mobile Number is -: [protected], Account No[protected], ?Today I
had visited?your Airtel Franchise ["Plus Cellular", Nirala Bazar,
Aurangabad -431001 (M.S) ]?for bill payment of my mobile connection of Rs
2933/-
There I had meet your Customer Care Executive - Mr Shaikh Javeed, To
convert my postpaid connection to prepaid. I?was ready to pay my whole
outstanding amount as well as my unbill amount and Lifetime Recharge
amount..., Also ready to pay Migration charges if any...But I am
really very very shocked when Mr. Javeed said me to pay additional Rs
1500/- for NUMBER CHARGES as he told me that its a GOLD NUMBER ...When I
asked him why I had to pay such kind of charges, Pl look into policies as
already I am using the same number since last? 2 years, He was very rudely
talking to me, and said "Agar tumko Prepaid karna hai toh yeh Rs 1500/-
number charges bharna hi padega, nahin toh prepaid migrate nahin honga"
"Jo HO Sakta tumse Karlo, Mera Yahan Koi kuch bhi nahi bigaad sakta"
As Airtel is such a big brand, if providing such a cheap kind of service to
a gold segment customer...My self?and my all friends as well as all
relatives on an avg currently using 7-8 Airtel Connections indivisually,
will go for cancelation of connection.

I want strict action to be taken against such kind of Customer Care
Executive - Mr. Javeed?who does'nt knew to how to speak politely to a gold
segment customer.I am waiting for your revert immediately, Otherwise I will
move to consumer court for my rights.

I am a lawyer, very well know to fight for my rights...Its a clear
case of asking bribe against customer service, As again I am ready to pay
my Bill + Un bill + LTV Recharge amount + Post to Pre mig charges...If any
(But I WILL NOT PAY ANY NUMBER CHARGES)
Otherwise I will terminate my all friends and family Airtel Connection and
file a case in court for further process.
Pl take a note and take a concern issue positively for customer service.

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]

1.received sms stating as per trai guidelines, my verification is unsuccessful etc...
2.iam holding this connection(no [protected])since may 2008.since then mid june receivec first sms stating problem of varification and visited airtel office near florafounden with all required documents asked.ie prof for permenent address(passport)and tempeory stay at hotel sahayog, fort, mumbai etc..
3.please note @18th aug a call received from address prof section[protected] asking about my present location, the same explained. today 23/8/08 @1619 another sms received stating problems on my verificatons and i am in need to contact nearest arc.
4.kindly note that presently i am staying at my home town in kerala, quilon district. also note my intention to use this connection in national/international roming. I am working as a captain of merchant ship, also i like this number([protected]).
5.plese note that as soon as i received sms today 23/8, i had contated on[protected] and explained, a reply received stating no problem. kindly do the needful.
thanking you in anticipation, captain mohanakumar 23/8/2008

my mobile stolen on[protected] at 8.30 pm .as i want my sim to be block but there is no customer care service available...
so please as soon as possible block my no.[protected]. as somebody in missusing my no. at arount 12 am .

i am a NRI - needs permanant mobile no in india whenever we visit to bombay, so purchased lifetime airtel no by looking at the reputation and the services [[protected]] from navrang electronics at naigaum-dadar[east]. This time my wife visited bombay for vacation she found that, this number has already allotted to somebody, Then she visited respective airtel office, that gentleman ? [manager] said that we send our official to your residence address to check whether you are alive or not, in a very rude way, we found that your door was locked so we allotted this number to somebody else. She is having the respective specific sim card for the same number . Kindly suggest what do we do? should we spend our vacation time running after these people .As this number is known to all our close people we just can not afford to change our mobile number during every vacation time. SO CAN YOU DO THE NEEDFUL REGARDINGTHE SAME,
MERA BHARAT MAHAN
dr mahesh kadam
dr aparna kadam

sir,

i have recently bought a new AIRTEL SIM card from an authorized dealer of airtel. the SIM is not responding now. it has corrupted. also when i mailed to airtel regarding this, they said they will communicate me within 24 hrs. and still after the completion of 24 hrs they have not yet communicated me what to do.

what kind of service they are proud of offering to their customer? is this a way to deal with the customer?

Sir,
I am totally unsatisfied with the service provided by Airtel to the customers. The network problem in my area (Pimple Saudagar, Pune-411 027) is not getting resolved . Here there are 2 Towers (Pimple Saudagar and Kunal Icon) which are not powerful enough to offer a consistent network coverage over the area. The back up power source for supporting the transievers, reflectors and boosters has become weak. Moreover the intensity of the signal is pathetic. I am using Nokia 5310 Music express mobile and it has nothing to do with the intensity of signal that is being transmitted.
The network problem is making people like me to file numerous complaints in the Customer care centres .But the management who owns Airtel is not taking things seriously(i dont know why ) .They are not at all interested in providing a foolproof solution to the network coverage issue.The advertisements are misleading .
The problem might be solved by maintaining the towers in good condition and adding one or two additional boosters facing each direction. During power failure, the people who maintain the back up should check the signal strength of the transceivers.

I request you to take an action which will make the management think and device a permanent solution to this issue. This issue is affecting not only me but eeach and every airtel customer in the country.

thanks and regards,
Sudin T.R.
Network Deployment Engineer,
Level(3) Communications.
Infosys Technologies Ltd. Pune