Airtel Complaints & Reviews

Hi
this is [protected] costemer

I was a costomer of your Airtel postpaid service.Unfortunately my phone falled in to the water and totally damaged . That time i had paid total due payment to the Airtel office at Shivalik nagar branch.This matter was 1 year older than why government notice come to me again & again, Just checked out the incoming call and outgoing call record from this number you definately get the proper news. So please check and mailed us what type of paymetn you asked from me.

To whom so ever it may concern:
I have been receiving calls from this number, there is no incoming call facility to this number and it is causing a lot of problems. The number is:[protected]. I Hope you treat this seriously and give me details asap.
Thanks & regards,
Ms.V.Alexander.

dear, sir plz deatils my mob .[protected] outgoing and incoming calls before ten days

This is shavinder bains an old user of airtel connections and my concern is i talked with an airtel call centre female executive on 2 september 2008 at around 9 pm her name might be kushaldeep kaur actually i am not sure abt her name. i was facing problm regarding msgs despite of an apology she spoke very badly with me and later on disconected my call. To whome so ever this feed back will be concerned plzzzzzzzz tell all the customer care executives what is the thing customer service and how to talk with a gentle customer thts is...

thanks

[protected]

i am Deepak kumar panda.customer no([protected]).i had activated airtel gprs service on my sonyericsson w810i mobile set by rechargeing 299 easy topup.in this plan company offers unlimited acsses to internet without debiting balance from main balance.
my comlain is when i acsess internet from my mobile balance debited from my account !on 30th august my balance was 54.75 rupees and i acsses only internet without downloading any data from any website.after finishig internet connection my balance left 39.05 rupees.

I am a resident of Karam Singh Colony, Karnal, Haryana, India registered for an Airtel broadband connection on 20 Aug 2008 at relationship centre of Ambedkar Chowk, Karnal. But I have not received connection till now. On enquiring to relationship centre, I was told that there is a fault in the packet box of Karam Singh Colony, adjoining to Bank Colony. And there is no technical person to repair this box. I contacted to Airtel Haryana Customer Care. The Airtel Haryana Customer gave the time limit of 48 hours on 25 Aug 2008 but this time limit of 48 hours also expired and my phone was not installed.
I reported the matter by emailing to Airtel Nodal Officer on 30 Aug. 2008. On 2 Sept 2008, I receive call from Nodal Officer stating that they cannot provide connection since there is a fault in pillar nearby Karam Singh Colony. She stated that this pillar can neither be repaired nor be replace. What a funny?
I failed to understand!
If gradually and gradually all the Airtel Pillars become faulty and
Airtel is not able to get them repaired/replaced, then how Airtel will survive in the market.

i have been getting blank calls from +50977 from yesterday & the calls continued all night. The airtel customer care is not registering my complaint & is sugessting to approach the nearest police station. i'm thinking of the same but want to wait for today. if the calls continue today, i will approach the police dept. if anyone knows the correct procedure to deal with this type of call centre menace kindly b free to contact me on my email.

Dear sir,
I am an airtel prepaid customer for NCR Region. My mobile no. is [protected]. In month of July I got a SMS which for three times that on special recharge of Rs 196/- I will get a taktime of Rs 10, 1 month validity upfront and after that lifetime validity. I have made a recharge in july month end. I got a taktime of Rs 10 and 1 month validity but after completed one month I havn't got any lifetime validity. Moreover, I have to pay Rs 4 per day to extend my validity. I am talking Airtel cce on regular basis.But I'm not getting any satisfactory response from theirside.Please support and guide me in the relevent situation.

To,
Dear sir
I have not activate the weekly missed call alert but company activated the missed call alert and charge Rs. 5/week.
and also apdated in every week. i have try to contact airtel customer care but they are not responding. i have also send sms in 121. so please tell why missed call alert has been activated.
and deactivate.

Regards

vinod kumar
m - [protected]

my sir name is singh not jain

Hello, I had recharged my Airtel prepaid for 101 using MCheck Facility but I got only 5 Rs talk time. I contacted customer support then I came to know that 101 is 999 days validity recharge and i will get incoming calls for these may days. I already had my validity till 12 Aug 2010 so the 101 recharge was not required for me. I would like to get my money back. What should I do. Can I register complain and go to Consumer court. Any help is appreciated. Thanks.

Best regards,
Senthil

I call to customer care for my technical problem of internet on 1414. but after 4 days I cant connect. When I call to customer care on 14149, then answer me that try after 24 hrs. hw is possible, when company deduct 15 Rs. Per day and service is not getting properly. I cant satisfied for company service. Its company policy to solve any problem about company related, some customer care office answer me that company refund ur payment, is it possible, if yes then refund me my 4 day deducted payment Rs. 60/- and if not get properly service then close this compnay.

In addition to your concern over voice repeating on your Airtel number, we request you to resend the complaint in detail to initiate further action in this regard.



1. Address: sanajy Nagar Room NO 2 opp new bus Depo baiganwadi Govandi Mumbai 43

2. Landmark: Opp Shivaji Nagar New Bus Depo

3. Duration of problem:1 to 2 Months

4. Type of handset:2626, 6600

5. Number of signals [0 to 4]:1

6. Voice quality [Average, Good, Poor]: Poor

7. Wall type [Brick, Concrete]: Brick

8. Area [Basement, Indoor, Outdoor] : Outdoor

9. Alternate contact number: [protected]

I am not access the GPRS on my computer i am trying to Customer care number is saying Please send your queriy 130 cur what is this, this your service so bad please resovled other vice i am going to consumer court every time problem.



For further assistance or clarifications, mail us at [protected]@airtelindia.com or send your Query/Request/Complaint to 121 (Toll free).



We assure you the best of our services at all times.



Warm Regards,



Praveen K

Customer Care Executive

Bharti Airtel Customer Care



Original Message ----


Respected Sir,
My name is mohd azad i am stay mumbai at Govandi my number is [protected]
last two our three days my a/c dedcting atuomactlly the balance every day
and also i am trying the customer care number its showing Please send your
query 130 the curcter 121 i am sending my query 121 but no reponse and i am
trying to other number the number [protected] i am call yesterday at 11:02
Pm one of custmer exe not speak in proprly its more problem i am write to
manager please provide me the airtel Manager Email Id our number and also
most importent every one call me its showing airtel number you trying to
not rechber every time and also every person should me i am not hear to
other person voice i am hear to my voice repid and i am change my handset
but same problem please resolve the problem our give me the manager s
number our email id

Dear Sir,

I was very happy with Airtel when I was having your 298 celebration plan. I paid Rs. 998 for the whole year and activated your sms service @ Rs.30 (10 paisa per sms). After one year I got a call from Airtel regarding new annual plan @Rs. 1198. The executive told me the benefits of this plan and I agreed to it. After one month of activation, I got a bill from Airtel where I was charged Rs. 1 per sms. So I was surprised to see the bill. Actually nobody told me that the sms service has been de-activated due to new plan. So this was not my fault and it was Airtel's moral responsibility to guide the customers about activation and de-activation of any plan. You can see that in the month of March I was charged Rs.499 for activation of GPRS. After so many complaints that was waived off. But I am still in doubt that this was charged again. I called so many times in customer care for the correct bill but in the result my number was disconnected.

After this I got so many calls to make the payment, I never denied for the payment but insisted for the correct bill. Today, 30.08.2008, I got a call from Mr. Ajay from the numbers [protected] & [protected] and he misbehaved with me and my husband by using abused language (actualy I cannot write those words publically). So I am feeling insulted by him. Strict action is required to be taken against him so that Mr. Ajay should not use that language with other customers. i am ready to make the payment but the bill should be correct.

Please do the needful and take the strict action against the above mentioned person.

Best Regards

Kamaljeet Kaur
+91 [protected]

Myself, Abhishek Kabra from jugsalai, jamshedpur.my mobile number is [protected].i had set a caller tune on 5th of august..but the caller tune is till not played...i have complained regarding this issue number of times in [protected] and many times i have been given new complaint numbers but till now my caller tune is not activated.and on top of that the customer care executives dont attend to us properly.they are there just to sit and warm the chair..they dont unnderstand the meaning of goodwill of the company.i request you to look into the matter and resolve it as soon as possible.customers are god.this saying is truth as it goes.one executive named sumanto das told me to do whatever i feel like.he didnt have the basic manners to talk to customers.such people should be thrown out of call centres.the latest complaint no was 2942080.and i also request to credit back the deducted amount as the caller tune was not played for about a month..

Please cancel the yahoo zone subscription on my mobile [protected]. This auto subscription is charging me about 30/-PM. i hav received msg from 58243. Please cancle this and confirm the cancellation to my mobile number.

Thanks.

Sub: Monoplistic act of Bharti Airtel Limited against obile no. [protected]

To all consumer affair authority/ Press Print Media / Electronic media,


Dear Sir,

1. My Airtel no was [protected] which was earlier in the name of Mr. Samir Kumar, my relative. I have asked Airtel to transfer the no. in my ame and during transfer whatever dues was their was cleared and transfer fee was taken by airtel. It was transfered in my name.
2. Every thing was fine till may 08 but during that time Mr. Samir kumar taken a new connection and he was asked to deposit Rs. 1485/- against bill due for my no. [protected].
3. he thought their some due he had given cheque fr Rs. 1485/-. and it was cleared by Airtel on 10-06-08
4. When I came to delhi he told me about this payment. i called Airtel to clarify this payment which was not reflecting in my account of airtel which I checked through internet.
5. From Customer care of Airtel told me that they have never asked for this payment and they have never received this payment.
6. I have given them prof of amount cleaed frm the bank.
7. I have cleared all their bills in time deducting this disputed amount.
8. They asked me to get the banks manager signature and stamp on the statement. I did the same and sent through mail as pdf Then they told me that they have not received. I sent them several time and also through fax.
9. Over phone they said they have received but through email they always told me that they have not received the proof.
10 All of a sudden they have disconnected my mobile no. [protected].
11. When I complained they told me that I must pay Rs. 1485/- then only they will start. I clearly told them that the amount is already paid and proof was sent but they never accepted receipt of the proof. I sent the mail with pdf attachment many times and I have the proof that all mail received by them as per their auto response system but after that they kept their mouth shut and never talked regarding this payment.
12. Now they have sent bill. My phone disconnection without ant notice resulted in great loss to me.
13. Even airtel has fixed credit limit for me is Rs. 4500 but they have disconnected my no. for disputed amount of Rs. 1485/-
14. This monoplistic nature must be punished heavily so as these service provider should not play with the customer. They know that this no. is being utilised fr more than 3 years, customer will do as per their wish. Please look so as they get proper punishment for this act.

15. I complained to Ministry of Consumer affair. and sent a copy to Airtel 121 mail.
16. next day I received mail from airtel saying that the disputed amount has been reflected in my account. So having no fault from my side I had to suffer a lot, wasted lots of time and Money. BUT Airtel have no regreat.
17. I paid all their rest amount as I had asked them to close this connection.And braught the balance to zero
18. Now I asked them to convert this no. to pre paid.
19. They are sending unnecessary mails from then onward that you have to do this and that, some day some one taled to me(Mr. Jaiswal) of Airtel and he was kind enough to listen my pain and he promised me that he will send some one to me to get some sign and then he will convert my no. to pre -paid lifetime.
20. It was more than 10 days no one has come to my office. and every time I receive monotonus mail from 121 of airtel. They do not understand or read the mail, just answer useless.
21. Lastly one mail came that said that their person will come and take Rs. 40 in cash to get sign. I agreed on it.
22. Next day one mail came and language was different saying that person will go to collect your outstanding etc and also take Rs. 40/-
23. I wrote a mail saying that their no outstanding?????
24. They replied their is 60 Paisa unbilled amount ??
25. When during their forcly disconnection it was asked to disconnect this no. permanently and the final bill raised that time was paid in full how this 60 paisa story came ???

THIS IS JUST A GUNDAGIRDI OF A SERVICE PROVIDER AND MUST BE PUNISHED PHYSICALY AS WELL AS COMMERCIALY.

I am still o loop of conversion?? I do not know what to do.

[protected] plz give me this no. Full details?

HELLO SIR,

THIS IS NARENDRA JAIN FROM RAIPUR . I WANNA KNOW THE DETAILS REGARDING THE BELOW MENTIONED ID

F CHAT ID 4056527

MY F CHAT ID IS 6058311

I HAD BEEN RECIEVING MISSED CALLS FROM THIS F CHAT ID
AT 12.00*- TO 2.00 AT NIGHT BUT WHEN I MAKE CALL TO THIS ID NO ONE REPLIES
HE CAN BE MY FRNDS TOO RESIDING AT LUCKNOW WHO WANNA MAKING FUN OF ME

SO I REQUEST U SEND THE RELEVANT DETAILS OF THE ABOVE MENTIONED ID

I SHOULD BE MOST THANKFUL TO YOU FOR THIS CONSIDERATION

THANKS
YOUR'S SINCERELY
NARENDRA JAIN

Respected sir,

I am using Airtel Broadband connection, No. [protected] where I disconnected my instrument and using only Internet.But In the Bill[protected] stated as Call charges done on my no. as 620.
While I called their service, they told its from your number and they are not accepting it as someone misusing my number through their exchange.

Even I tried to lock my number, still they have problem.

Could you please help me out as they are harassing me to pay for false call allocated on my number.

Thanks
Nimish