Airtel Complaints & Reviews

i have purchased a prepaid airtel sim of students plan, as per the plan
A-A=50Ps
A-O-=50Ps
A-LL=1Rs
Daily rental =1Rs (100sms free)
Mon-Frdiday Night 11-morn 7 A-A= 25Ps
Saturday-Sunday Full day A-A=25Ps


this 25Ps has not been activated till now, n there is no proper response from customer care support
now i am goin to log the complaint in consumer court regardin this

I took sim card from a local shop at Majiwada, Thane of Airtel on 11/08/08 havibg the mobile no [protected] but it was not activated till 15/08/08 . When I enquired from an Airtel shop, it was found to be a Blank number.
Then I took another sim card from the same shop having the number [protected] on 15/08/08 at morning hours, but till now ( 17/08/08 at 10 hours ) it is not activated.
The Airtel must explain for such harassment...

I got a new Airtel postpaid mobile number([protected]), from Airtel dealer Greentel of Tirupur. They have collected my address proof and also Rs.500 for activation charge and also for Golden number. I have used the number for few days and surrendered my old numbers also shifted my contact totally to this number now my mobile number is barred and they are giving the reason as the address in my proof(driving licence, scanned copy of the same...

SMSes from 64611001 assault me everyday, on a regular basis, each informing me that Re.1 has been deducted for "TextBasedServices subscription renewal on Airtel SMS".

I have not asked for any new services and I want thi to stop immediately. I've tried complaining on Airtel's customer care numbers at least fifty million times. Pre-paid doesn't have an option for complaints and post-paid only services post-paid.

I would like to bring the following to you,
-I am a student of National Institute of Fashion Technology, Chennai.
-During the month of February-March, 2008, the Postpaid CUG (Call User Group) SIM were sold in our college campus by AIRTEL Representative (Mr.Sumenasan [protected]), that it was specially for our college.
-I paid Rs.500 to get the Airtel SIM. The SIM was advertised with various offers.
-Without providing any prior information my services (outgoing calls) were barred by AIRTEL service provider only after 15 days of my use saying that Students can't be given a Post Paid CUG connection.
-This was a contradiction to what that AIRTEL representative said and distributed.
-I was not the only victim of this. Many other students from my college had the same problem. But many of my friends are using the same connection till now. They are also students then why didn't their services were not barred?
-I lodged complains at various Customer Care AIRTEL showrooms regarding that. I was asked to keep patience as the AIRTEL Executives would come to our college and find a solution regarding that. But there were no response from their side.
-The last billed amount I remember was Rs. 500 approx which I paid at the AIRTEL showroom. I don't hold any due amount, although I don't have any Bill Payment Slip for that. After that all the problem started and my services were barred.

Now after more than 4 months I have got a legal notice from Airtel which mention the following-
-I (Himanshu Raj, Airtel Customer No.[protected] am liable to pay Rs.954.87 (monthly rentals, plan fees & call charges) for using Airtel Mobile No. [protected].
-If I don't pay the bill, it would make me liable for legal action.
-I have been asked to meet them on 18.08.2008 of this month between 10:30 AM to 4:30 PM.

Please help me with this as I am a student & its not possible for me to leave my classes on working days to meet someone on such nonsense matters. I have already suffered a lot because of the wrong information provided by Airtel.

sir,
i had bought Airtel card [protected] prepaid card and had activated one week internet with GPRS..ait worked fine for 4 days...on 5th day it did not work ...and i called customer care and had done a register and they told after 7th day the amount for that day will be credited back to my account and till today it was not credited ...now i tried to call customer care 121 ...i am unable to call them...it gives mess that "type ur complaint and sent it to 121...i had sent mess for more that 20 to 30 times...no reply or no calls...

airtel people are cheat...they had cheated me and took my money from my prepaid account ...please take some severe action against them...

worst service provider...i hate their false commitments...
if they have guts the airtel higher officer should call to my no and speak to me reg this issue...

are they ready to face me...

regards,
balamurugan
[protected]

dear sir

I am having a prepaid conection no [protected] during my jurney on date 14 8 2008 i lost my mobile with sim .

now can I continue with my number by gating new sim card...

Hi !

To update you and to my surprise the DNS servers at Airtel are a Security Havoc for all o[censored]s, using them.They suffer with the 2008 DNS Bug of the Interent...The very basic flaw in the DNS servers that makes our Internet connection vulnerable.

Search and I have found out...Doxpro Research report says it all...Please tell us where to report it online.

DNS Servers are:
202.56.215.54
202.56.215.55
==============================

Your name server, at 202.56.215.76, appears vulnerable to DNS Cache Poisoning.

All requests came from the following source port: 53541

Due to events outside our control, details of the vulnerability have been leaked. Please consider using a safe DNS server, such as OpenDNS. Note: Comcast users should not worry.
[protected][protected][protected]-----
Requests seen for a43ac0522cfa.doxdns5.com:
202.56.215.76:53541 TXID=2425
202.56.215.76:53541 TXID=44468
202.56.215.76:53541 TXID=44557
202.56.215.76:53541 TXID=11332
202.56.215.76:53541 TXID=29607
============================

So, consider either telling Airtel to Patch up and correct it, otherwise there are sooner or later going to be lotta phishing scams.

Take Care...,
Kapil @ Delhi

i get a new add on connection on 8/08/2008 that sim was not supported any nokia hand set, i make a complaint at show room of airtel they said me that i have to paid 190/- Rs for that new sim that amount will be adjusted in invoice i agreed on that this was done on 11/08/2008, but till now i did not get new sim to avail the services of airtel,

because of bad service i am fed up from airtel service,

if you help me to get rid of this tension & bad service then i am very thank ful to you.

thanks

Gagan

[protected]

Dear Sir,

i got my net connection on 6th month. they promised only 500as registration fee and gave me the receipt .now they are not reversing the amount.they are telling something its not acceptable
the concern person Mr.karthik([protected]) has promised that mistake is his side so he will give the refund but he is not attending the call now... this like cheating...dont cheat the people i need best result


Thanks


Fareeth

I got an airtel mobile connection (No :[protected] SIM[protected] on 03/05/2008 under Lifetime prepaid plan by paying Rs295. Transaction Id is [protected] ( as per the SMS received from AIRTEL). The connection was activated on the same day and worked fine till around 20th May 2008. In the mean time I recharged the mobile by Rs 100 on 17th may 2008. Thereafter mobile was not in use for 2 months (approx.). When I switched on the mobile on 2/8/2006 I found SIM registration failed.

Message in this regard was sent to Airtel incluing their nodal officer on 2/8/2008. I tried to contact their customer center who informed me that this is a new connection and services to may number has been discontinued. They refused to give me complaint number.

You are requested to look into the matter so that this is resolved at the earliest. Copy of my communication is pasted below:



Reminder to earlier mail dated 02/08/08 and 08/08/2008

In continuation to above mails I once again request you to let me know the reason of withdrawing the services to my number. I am unable to contact at 121 with my MTNL mumber. Yesterday I talked to customer care executive with somebody's airtel number an to my surprise he said this number has been allocated to somebody else. He wanted to have my SIM number which I did not have at that time. My Sim number is :
[protected]. I had applied for life time prepaid on 03/05/2008 trans id [protected] and it worked satisfacorily.But all of a sudden the services have been withdrawn.
You are requested to look into the matter at the earliest. If no action is taken at your end I shall be forced to take up the issue with higher authorities/ Regulator.


Regards


Rekha Thakur

Mob [protected]

Alt number: [protected]/[protected].

I am very unhappy with yor customer service, as i have my complaint, which have been registered on 31st march 2008 and i got msg that ECS has cancelled. But I called your useless customer service and they have confirmed the cancellation. After that i started paying my bill through cash, but still Airtel is taking my money from my Visa card. this is cheating, you dont have the permission to steal my money. I really fed up with your customer service, its really a headache for a customer. If you didnt take any action soon, I will complain the same on our consumer court. I am not gonna wait any more, I just want to solve my problem. I have all the proofs with me.I went to airtel office in palarivattom and i got a request slip, in my customer confirmation slip, my request has taken by ASHA palarivattom. request no is 007598. What this female did about my complaint... I got hell lot of our feedback forms in my mobile, I am really not satisfied in your service . I also called your customer care and my reference number is[protected]. TAKE THIS AS A SERIOUS COMPLAINT AND DO THE NECESSARY ACTION SOON, OR ELSE I WILL COMPLAIN IN CONSUMER COURT AND I WILL CANCEL MY SIM AS WELL. MY PHONE NO IS [protected].

VERY BAD CUSTOMER SERVICE!!!

Dear sir,

I really had a very bad experience with Airtel in the past few days. I have two mobile No. of Airtel one is [protected] this is 8 year old and second is [protected] this is a new connection taken as on 31st July 2008 by depositing Rs. 500/- vide receipt No. 23412. Both the connection are in my name Ashwani Kumar Gupta with same billing address WZ-1768, First Floor, Multani Mohalla, Rani Bagh, Delhi-110034. This complaint is related to my new No.[protected] and my complaint is that Airtel closed my outgoing call at 4th time due to negative address verification. In this relation I had registered many complaints at customer care center on 6th Aug., 8th Aug., 11th Aug and finally as on today 13th August 2008 and inform to customer care executives of Airtel that nobody come at my billing address. Every time when I registered my complaints my outgoing reopened by their executive with the commitment that someone will come to my billing address for address verification within 48 hours, but every time nobody come at my billing address and every time without verification my outgoing is blocked by Airtel due to negative verification, and at present my outgoing is blocked..

Sir, I want to know, how is it possible that my address verification can be negative while nobody come to my address from airtel address verification. Now they says please resubmit your documents otherwise your number will be permanently disconnected. It is not possible for me because I am a handicapped man and can not walk properly. Now, I want to file a case against Airtel for the above issue, please give your valuable suggestion for the same. I hope you will take immediate action and provide me a proper justice.

Thanking you,
With regards

I dont receive the bill for the month of Jul 08. The Bill Guide does not open to me. don't know why it's happens...

pl solve my complain at the earliest for my payment at the earliest pl..


due to this problem i came late to my payment so you are hereby requested to fwd the same in my mail ID that is,

[protected]@rediffmail.com

Hello,
I, Pakeeruraju Podugu am a customer of Airtel since long time and pretty satisfied with the services.But recently one issue frustrated me very much.
The number i am using is [protected] and was under Rs 999 plan for one year. It was supposed to get exhausted by the 16th of July, 2008.
I was unaware of the fact that it gets renewd automatically without our consent. I was actually waiting for the services to get disconnected so that I can actually migrate from a post-paid plan to a pre-paid plan as we are planning to relocate to Bangalore in another couple of months. So I have spoken to many of your customer care representatives regarding this matter for which I was not given any proper solution wether I would get the waiver or not.
Finally as I wanted to migrate to a pre-paid plan, I was adviced that I should clear up all my billed and unbilled amounts of Rs2170 which were made on 08/05/2008 and then claim for the waiver of Rs999 + Taxes through an SR number which was given to me (SR number[protected] by calling to the customer care. I am now in a pre-paid plan.
Now the problem is when I am trying to contact your customer care, they are unable to solve my query as it is a post paid issue.

So, I would like your team to kindly look into this issue as the amount I have paid is not small and please send the cheque of Rs 999 + taxes to the mailing address stated below as I still believe that Airtel services are the best.

My Details are as follows :

Name : Pakeeruraju Podugu
Number : [protected]
SR Number : 17697005
Address to which the cheque should be sent :
Mr Pakeeruraju Podugu,
B-3, L.I.C Apartments,
H.B Colony Road,
Visakhapatnam,
Andhra Pradesh - 530 022

good afternoon sir,

number of times i have requested for detail bill to my mail id. so please send my monthly detail bill to my email id "[protected]@gmail.com", [protected]@rediffmail.com". my post paid mobile number [protected]

thanking you

laxmi reddy
[protected]

my mobile number :[protected]. so please cut the caller tune from my mobile because it will expired on 13/08/2008. so please do the needful to us.

Dear Sir,
I am ANINDYA DASGUPTA customer of Airtel DataCard Postpaid Services.My Number is => [protected].
I have been using this service since month of May and I faced the billing problem twice.
I have already sent a mail to Nodal Officer(Airtel), they tried to solve my problem but it was unsatisfactory for me.
Actually on the month of July my datacard bill plan was Rs599 (with 1 GB free usages), I called to 121 and interacted to customer care executive Mr.Joydeep and then after Ms. Priyanka for changing my next month's bill plan, after asking he told me that for changing bill plan I have to request before 10 to 15 days then on that time I requested for changing my next month's(August) bill plan Rs.599 to Rs.350.
I told him again and again ( 5-6 times) that dont change my current (JULY) bill plan on that time he replied me that dont worry sir we will change your next month's bill plan which will activated from August (after 2nd of August) then I assured and I used according to my current bill plan which was 599 where free usages are 1GB.
I shocked when I got my July month's bill which is Rs.2211.63 .how can it be possible .
when enquired I was informed that my bill plan had changed on 17th of July which is Rs.350 and others are extras.isn't it absurd?
When I contacted Nodal Officer(Airtel) then they waived only Rs.800. is this a satisfactory response, I think no.
There is no any fault has happened from my side.Sorry to say that it is the fault of that customer care executive, Then why will I pay more ?? I will pay only that amount which have used and essential .
If I was responsible for this fault than obviously I would pay but it is not my fault and I am being harrashed every month.

I am request to you Sir plz try to understand my problem and sort-out as quickly as possible.
I am waiting for your response.
THANKS

Dear Sir/Mam,

I am the one of your reliable customers of your network/Service Provider.I am having a prepaid connection of your network Airtel.Due to some reasons i have been lost my sim.Its been passed over 15 days.The Mob no of my lost sim is-[protected].

So here by, You are requested to re-issue a new sim within a week to make me comfortable with that connection.

Kindly do the needful ASAP.Waiting for your earliest reply.


Rgds,
Alok Verma
[protected]
[protected]

sir,
from last two days i am receiving miss calls from unknown numbers and when answering anyone of them they are all using slang languages.these are group of boys who are calling as appears from their voice come of them are even instigating for a fight and warning that they shall thrash me.so i shall be greatful to you if you can please provide me the details of the below mentioned number along with their name and address:
the numbers are:
[protected], [protected], [protected], [protected], [protected],