Airtel Complaints & Reviews

I am writing in here against Airtel India, I am customer of Airtel since Nov 2019, and ever since the purchase of my Airtel postpaid connection I have been facing the worst network speed problem. I had called up on the customer care services and explained, at first they told the issue would be resolved within a month of time
I waited, there was no indication of any improvement, I am paying for the connection but ai am not given the speed, they have allotted the data..but to use it one must have a good speed..I want to use the service and use it up to the mark...But I am not able to do as the speed is so bad.
I have been calling in on the same issue after November, but there was no resolution give till date. I am paying for the services and I am not getting what I was promised . I want a prorated refund. As because of the mistake and lags from internal network errors which is from the network end I am the one loosing money.
I have been calling every month many times and when I told the network team of airtel that I am going to record there call, they stopped calling me and since March 2020 my complain is still in progress with no updates, if asked they are telling site upgradation is happening and we cannot tell when it will be done..I have lost too much money due to Airtel bad network speed

The backend team, they have a problem in there end, and I am not ok to pay for services that I am not receiving. I need a complete prorated refund on my number.

This is my Complaint ID:[protected]

I have maintained all the Call records during my conversations with Airtel Customer care and there supervisor. Please help me get justice, I condem Airtel's Ads as they are giving fake information with respect to there speed. They should be banned

I have lost nearly 6300Rs.

Worst experience airtel is of no use and even the customer support is unprofessional. Please never ever take airtel connection if you love your time. Today only i recharged my dth connection (Prepaid service) but still no channels are visible though 1 day is still remaining for recharge, i reached customer support for help but have received a reply stating to wait for 48 hours. They are forcing me to pay extra and have such many instances. Kindly check and help

I have been complaining about voice cracking issue from last two months on to customer care of airtel, but every time they say to complain using airtel thanks app or some other way. All they say is in vain as i am not able to register a complaint from last two months due to their negligence towards customer's complaint.

My sister has applied for online job in airtel. They have demanded 1999 for policy purpose and after that again they demanded for 3710 i have google pay both the amt because they said it will get refunded and after that again they demanded 4250 so i got the doubt on this guys. There mobile no. Is [protected]

Plz help me out in these case and get me back my total amt 5709 refunded

My airtel fixed-line no: [protected], account id:[protected]_kk. I called up airtel customer care service and informed that we would like to disconnect the service, they informed us that they will do it.
There was due of last month's payment (July 2020), then we informed them we will be paying this bill with a fine, but we don't need connection anymore. And the customer support people agreed to that.

Now we received another bill, with august month combined, they haven't disconnected, but we were in a dilemma like its already disconnected and we stopped using airtel. Under the above circumstances, please cancel/disconnect my services with fixed-line no: [protected], account id:[protected]_kk.
Please provide us a solution for the same, we have send themthe mail again, but havent got any kind of reply from their side.

I am currently out of india and my indian airtel prepaid sim card is rejected. There is enough balance and validity on the sim. When contacted customer care they are asking me to visit the airtel store personally to get a new sim but i will not be visiting india until the end of next year and i need my sim activated for otp purposes. I can send my family members to the store but they say it’s not acceptable. Please help me reinstate my airtel sim
Thanks

मेरे नंबर का in coming and out going call
दो महिनेसे बंद है! दो बार complant भी की लेकीन कुछ भी हूवा नही . please मेरे नंबर का problem solve करे यह बिनती.

Hi,
Recently when I was trying to get my AirTel sim recharged for Rs379 pack, on 13sep2020, the amount got deducted but the transaction failed.

There was a Rs379 pack expiring on 13Sep2020 night. Existing pack had 4GB of internet available in the morning 0f 13Sep2020.

When I call the customer care executives, they keep saying that I've used internet few days before. Whatever the datapack offers has expired and I've used in excess which amounts to exact Rs379

I've spoke to 3-4 different executives viz., suma, manasa etc. Each one gives a different explanation for the same Rs379 of the same number. Few say that I've used internet after the amount got deducted and hence it wont be refunded. Few say, I've used excess internet and hence amount got deducted

As per my knowledge, each session of internet deducts some amount immediately after the session ends. It wont be charged days later or prior.

Since the pack was active till 13Sep2020 night and had a 4GB internet on 13Sep2020 morning, I dont understand for what reason my amount is not being refunded.

Upon asking for internet usage details (usage amount, price of the usage, time of the usage) my call is being disconnected after putting me on hold. Happened with 2 executives.

Need help in getting my refund

Regards,
Venkatesh.

I initiated the recharge of rs 98 on 16 september 2020 and it got deducted from the bank account but on the final window it showed transaction failed/gateway timed out. Now my recharge is not done and the amount is also deducted. Kindly look into this.

Dear sir,

I will try to explain you my problem and hope action will be taken on it.

The issue:

1. On 11th sept 2020, i have submitted the request for airtel xstream fiber broadband service. Also, i have paid the amount 3036/- on that day only. After that, i got the application number i. E. [protected]. They said that on 14th sept 2020, your connection setup will be done by eod. Also, they said, i will get a call from technical expertise for the setup.

2. On 14th sept 2020, i allied up airtel xstream fiber customer care and they said our technical expertise will call you in 72hrs but as per the text message, they will call me in 24hrs. But i haven't got any call from the customer care.

3. On 15th sept 2020, i was tried to following up on customer care and local service provider but they didn't respond and resolve my problem.

4. On 16th sept 2020, i was tried to following up on customer care and loral service provider but they don't resolve my problem again.

At this stage, i am having a hard time explaining your teams.

My problem:

1. My connection setup is not done yet and i have already paid the amount for the same.

2. Airtel's expertise is not resolving my problem. I continuously following up with them regarding my problem.

3. My job is depending on broadband service and if i'm not getting this by today then my organization will be fire from my job.

4. Even i'm not able to request for another connection because i don't have the money.

5. If the connection setup is not done by today then please give my money now so i can request another service.

I can understand the current situation and even i'm not shouted on the customer care while discussing my problem.

I hope you will resolve my problem as soon as possible.

Stay home and stay safe.

I have been using airtel for 3 years. It was all good untill recently. Problem began in April 2020. Now it's network connection is poor. Data Speed is below average. Can't even make calls

My mobile number is [protected], i have recharge on 20 july 2020, with 698/- 2 gb per day, but internet speed is very slow and unable to contact with customer care executive.
Mera mumbai ka sim hai abhi lockdown ki wajah se rajasthan me hu. Internet speed bahot slow hai, koi customer care adhikari se baat bhi nai ho pa rahi hai, mere sabhi kam atke pade hai.

From morning, my airtel sim network has gone and no mobile is detecting the sim card. Have called to airtel customer care to help me replace it with a working one, for that they asking me to pay for and get a duplicate sim card by visiting their store. If there is some damage with sim card is airtel is not responsible for it. If this is case why we are paying monthly as a recharge if airtel is not taking care of such small thing. I need proper response for this.

While doing recharge through my airtel app I did a wrong recharge. Please help me reverse my amount.
Wrong number:[protected]
Correct number : [protected]
Transaction id:[protected]
Amount:558

Please refer tele-conversation with customer executives of airtel on 30/08/2020 at 10.00 & 10.06 pm & 31/08/2020 11.20 am, under which i have already requested for disconnection of airtel broadband id : [protected]_dsl, customer relationship no. [protected]. Customer executives have convinced the reason for disconnection and accepted my request. Afterwards i also received a couple of calls regarding the reason for disconnection and i have explained them in detail but i have not received any confirmation of disconnection either through mail or sms. I again repeat the reason that i have shifted my residence to government quarters at sector-12, r k puram, delhi where there is no feasibility of airtel fixed landline or any fibre connection. So i have no choice except disconnection of fixed landline or broadband connection. Therefore, i am again requesting that please confirm the disconnection of airtel landline no. [protected] and broadband id_[protected]_dsl wef 30/08/2020. I have already paid the last bill upto 01/09/2020 for rs 771.60 on 09/09/2020 through online payment of sbi portal vide payment reference no.[protected]igajjdwah1. Please help to get the confirmation of disconnection of my broadband connection as stated above.

Airtel internet connectivity is very poor in my town due to your employee. As long as light stays, airtel network/internet work excellent but when the light was gone so then there all network goes. The person who has been given the responsibility of running the tower, he steals the oil on daily basis and sells it at the local oil shop. He never runs the generator to manage the light connectivity, whenever we asked them why the network is not coming, he says it airtel server issue. Due tocovid 19, my company allow me to do the work from home but due to your poor internet connectivity might be i lost my job and projects. He keeps doing this for 4 months. His name is pankaj singh. The address of the tower is: khemipur nidheyawa, tarun block, faizabad, uttar pradesh 224195

Hi,
Recently my mobile network failed on its own, nothing was disturbed.
I went to airtel store and they told me to replace the sim card by paying 25rs as fees.

My questions :
1. If the sim is not physically damaged, why should customer bear the charges
2. They take 25rs while sim mrp is 5rs.
3. They won't issue gst invoice for the same

Airtel has converted this as source by deactivating the sim from backend and promoting customer to pay for it without his fault. I could see number of customers in queue for the same issue.

I'd requested for an airtel broadband connection, for which the executive sent by airtel asked me to pay the installation fee of ₹1000 + gst and monthly rental of ₹499 + gst, a total of ₹1768/- in total and have never heard from them again. I was given a technician's contact number. I call him and he asks me to wait until he finds a nearby port to provide internet connection to me. After two days when i call him, he says there is no feasibility. If there is no feasibility, why should the airtel executive come and receive my money when he clearly knows he can't provide me the broadband connection. During receiving the amount, he said there was no fiber connection available, but copper wire connection was available.

Hello,

My airtel broadband (Account : airtel fixedline/broadband no[protected]_dsl)
Is not working from 12th september and till now no one has resolved my services. I have done my bill payment for 3 months advance.

I am fed up with the services and want my refund back of adv payment rs 2948.

Kindly help!

Complaint against airtel net data & voice break connection very poor service indians no1fastest 4g kaya 3g ka v speed nahe ha customer care pe phone mail karne ke bad v no responce recharge v bekar ja raha ha so plz take action this type of eresponcible airtel mobile service m. No-[protected]