Airtel Complaints & Reviews

I disconnected my broadband connection in the month of May, and requested airtel customer support team to refund the security deposit amount they take during the time of connection.
My airtel Xstream fiber ID[protected]_ap
Airtel account number- [protected]
Then they asked me to drop them an email on their official mail id [protected]@airtel.com sharing a cancelled cheque or a bank account statement. So I shared them a cancelled...

Can't use internet after recharged Rs.251 data add on pack. it redirect to 'http://one.airtel.in/rcconf' and tell to signin to network. not able to contact customer care due to low balance.i only use data in airtel network.

Dear sir,

My mobile no is [protected] i just made a recharge of rs 1498/- few days ago it stated truly unlimited calls for 365 days but when i called today at kotak customer care they deducted my prepaid balance.

Now when i am trying to call kotak customer care they says your account does not have sufficient balance to make the call.

Please see to it sir.

Thank you.

My airtel broadband account/services were deactivated and on safe custody from mid july and i paid the combo pack which is 500 + tax for 3 months. I reactivated the services in august end and the company is charging me for the month of august even though i paid for the combo pack. I have the emails from airtel stating that my safe custody was activated and i have been trying to follow up withe company but every time i call them they say and admit that there was technical issue but they do not resolve it and say supervisor will call but no one calls and it's been almost a month but they haven't resolved it. Also now they have stopped the broadband services due to non payment of bill which they have charged incorrectly.
Airtel fixedline number: [protected]

Dear sir/mam,

I have recharged to my number [protected] by mistake instead of recharging my father's number with amount 379 today morning and my transaction id is[protected]. I have recharged again my father's number but i don't want recharge on my number as i already have recharge for the next two months. Kindly help me out and refund my money back. I have recharged through paytm app.

Attaching my invoice, paytm...

I tried using airtel 121/198 and airtel thanks app but it does not allow me to get to a live agent. I bought an airtel prepaid sim 2 days back and paid rs 350. The same day it showed insufficient balance and i recharged again rs 250. It still said low balance so i submitted a request to convert to postpaid. Airtel is saying that the rs 350 + rs 250 = rs 600 i paid is gone. This is fraud and stealing. I tried calling customer support multiple times but not able to reach a representative. On top of that it does not allow me to call any toll free number (1800/1866)

I have ordered fast tag id through airtel app, i received message on 17 sep 2020 my fast tag id shipped. Till now when i check through airtel thanks app it is still showing shipped due to this i am facing issue at toll plaza.
This is very frustrating. And whenever i called to airtel customer care number there is no option for fast tag. Simply making fool and harrashing people everyfay i am wasting 10 minute on toll plaza.

My airtel number is [protected].

I have recharged on my mobile number - ([protected]) of rs 599. Money was deducted from my account, but from airtel i got message about

"we are experiencing technical issue at our end. We will refund or recharge with your selected denomination in next 2 hours. Regret the inconvenience."

Now two days have been completed, but still i didn't received any recharge amount or there is any recharge active on my mobile...

Sub: not providing download or upload speed as per plan paid for
Ref: landline number [protected] and registered mobile number: [protected] in my name - anirudh

I have been using this broadband connection since may 2020 with plan of 40mbps. However, i have never got more than 22mbps download speed till date and the upload speed is mere 0.3 or 0.5 mbps.

This is highly pathetic. The upload speed is not in 1:8 ratio with download speed and moreover the download speed is not even close to 40mbps. But i am in plan of 40mbps.

Inspite of numerous complaints repeatedly, local service engineers raghu - prutvi - chandan get assigned and they put false / fake comments and close the complaint repeatedly.

I call the customer care to report that my issue is not resolved and they simply take up another complaint rather than resolving it which again gets closed by the local service engineers who give fake/false updates.

This is clearly fraud being committed by the airtel to its customers. Being a user since 12 yrs of various services such as tv, postpaid, broadband, i demand you provide me 40mbps at once

My mobile number is [protected].
Due to outstanding amount of previous operator idea, airtel closed my number. Now i paid that amount, but till now airtel not restoring my mobile number, i request them many times but till now, there is no response from airtel. There is more than 3 moths, to my problem, but no resolve.

The issue pertains to excessive and unfair billing by Airtel Broadband. I have subscribed to 40MBPS plan of Airtel which was priced at Rs.699. Recently there has been a price cut for 40mbps plan and the price got reduced to Rs.499/month. Thus monthly Rs.499 plan has replaced the monthly Rs.699 Plan on the Airtel Website. But when it comes to Billing (for Sept2020) they are still charging the higher price of Rs.699+Taxes, which in my view is unfair. Airtel executives argue that they are not going to give the benefit of pricecut unless a customer finds it himself on the website and asks for this benefit!. In my view since plan price has been reduced and older higher price plan being replaced with new plan (without reducing the Connection Speed), existing customers under this plan should automatically be provided this benefit. Instead Airtel is cheating the customer by
1. Not informing the customers price cut (atleast by group Email/SMS)
2. Continuing to charge older, higher price
3. Refusing to charge pro-rata after taking price cut into account.

Dear sir, sim swap option in airtel mitra app is not showing, i tried with uninstall & again new version install but still not the option is showing. Everyday my customers returned from my shop, they came for sim replacement, but i can't help them. I also contacted airtel customer care but they not helped me. My lapu no. [protected]. Please help me. I need sim swap option very urgent....

I had ordered an fastag on my airtel thanks app on 19th july 2020. On 24th july 2020 they said that the fastag request for so and so vehicle has been validated and the fastag will be delivered in 12 working days. But till today the fastag is not delivered.

I have written repeated multiple mails stating that the fastag is not delivered to me. They end up saying that in their system it is showing that the fastag is delivered. Ok, if the fastag is delivered then why don’t you give me the courier details? Even after asking so many times to give me the courier details, where i can at least track where is the courier, you have never given the courier details. I doubt if you have even couriered the fastag.

I asked to cancel the progress/deactivate the fastag and refund me the amount. Neither your returning my amount nor your giving me the fastag nor your giving me the courier details. Then what do you finally want to do???

I have written multiple mails, like non-sense every time you keep telling the only one thing that it will be resolved in 2 days. Damid, it has been 2 months!!! What’s wrong with you?? Useless people useless manager. No one knows how to even work. Are you people even working seriously?? Or just getting paid with out even working??? Idiotic people!!!

Hi,

I have recharged wrongly to my secondary number instead of my primary number.

Wrong number: [protected]
Transaction id:[protected]
Amount: 251
Correct number: [protected]
Date:[protected]

Can you transfer the recharge to the correct number if possible or refund the amount.

Dear sir,
Ref -
1. Broadband connection with live channels - air tel sxtream
2. Plan taken - entertainment, monthly rental rs 999,
3. Transaction references no.[protected],
4. Application number is [protected]
5. Ratlam
6. Applicant name and number.- anand gupta - application number [protected]

No airtel sxtream services is activated or no live channel activated by airtel even after 12 days of payment which are supposed to be activated immediately after payment.

Writing this after completely fed up with continuous following up but no response.
Your local representatives are making us fool every time. And now not lifting the calls
I have taken plan of rs 999 for airtel xstream fibre for internet and live channels
No response by local representatives
Pl resolve the issue on immediate basis, can you pl call me once for further elaboration, my family is suffering because of non response & casual approach of your team

Anand gupta

Hello, My number is [protected]. I have cleared all my dues around a week ago but there is no network . Kindly resolve the issue, I am very much disappointed from the annoying things.

Text messages are not sending to another.we can't send any message on this number [protected]

I recharged for rs 45 on 18th september, 01:16 pm from phonpe app. I received the message that it got recharged but when i check my balance n online, it was nil. And therefore, i could not call or send a message.

Sir
I can't access airtel 4g data for last three days in my prepaid [protected]. Today is the expiration date of my 199inr pack.
Therefore, i request u, to direct airtel authorities to extend 3 days for not providing service in my area, bagnan, howrah, wb, 711303.
Thanks in advance.

Hi team,

Please help me understand why my bill amount has raised from rs.588 - rs707 with any intimation??? I would need a quick resolution to this issue - for mobile no. [protected].

Thank you,
Jananee