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M
Mukesh modak
May 2, 2020
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Hello,

I am having problem with receiving any king of OTP without recharge of Airtel company ... like balance enquiry, ATM withdrawal OTP or Internet banking, online any kind of website totally OTP service is off without recharge plzzz solve this problem Airtel company send OTP without recharge plz this problem face all Airtel cunsumer
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    webatapp8
    May 2, 2020
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    Hi, internet issue in airtel
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      A
      Ashwin Pradaban
      from Mumbai, Maharashtra
      May 2, 2020
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      I have recharged my airtel prepaid number [protected] in airtel.in website on 14/4/2020 for the recharge amount 149rs. My money got deducted but recharge is not done. Even the refund is not been done, it's more than 2 weeks of time.

      As the recharge got failed i have tried recharging it again the same day, and it got successful.

      Please refund the amount which got deducted in the first attempt of recharge.
      Airtel customer support has been notified about the posted complaint.
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      airtel
      Reply
      webatapp8's reply, May 2, 2020
      airte service issue
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        J
        jananicutie
        May 2, 2020
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        Dear sir/ madam,
        My father had bought a mobile some four years back and was using dual sim.in that the number [protected] was working till 24th april 2020 but all of a sudden the services for the number [protected] stopped working and even well before the recharge amount expired and eventhough there was time for recharging it we paid an amount of rs.558/- through airtel thanks app via vijaya bank on 25.4.2020.

        Kindly restore services for mobile number v. Jagannathan - [protected] as payment was made on 25.4.2020 via vijaya bank. Kindly do the needful as the tower is available at times but indicates that only emergency calls can be done via the number given above. Not able to make calls or use internet.
        Airtel customer support has been notified about the posted complaint.
        May 12, 2020
        Updated by jananicutie         Kindly restore services
        May 13, 2020
        Updated by jananicutie         I submitted a complaint on 2.5.2020 to restore the services for the mobile number [protected] under the name of jananicutie but still not received any response. Kindly do the needful as I am not able to make calls or use internet and the ID number for the complaint is 2620312. Kindly update the status.
        May 13, 2020
        Updated by jananicutie         To restore the services for mobile number [protected]
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          A
          Aishwarya Subramaniam
          May 2, 2020
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          Address: 12,75TH STREET,R.V.NAGAR,JAFFERKHANPET,CHENNAI-83.
          Website: Airtel thanks app

          I did recharge by airtel mobile by 598 with 40 rupees discount as on 1st may 2020... But when i submit the process the amount 558 got deducted from my account but the recharge was cancelled... Hence i request you to refund my amount to my official account. Please redeposit my money.

          Application: airtel thanks app
          Transaction id:[protected]
          Amount: 558
          Mob no: [protected]
          Airtel customer support has been notified about the posted complaint.
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            S
            swarajr
            from Mumbai, Maharashtra
            May 2, 2020
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            Resolved

            I was trying to recharge my phone for rs.598, i had a 50rs. Coupon on the mobile app, so i had to pay rs.548, money was deducted from bank but the recharge is not reflected in my account. Nothing is showing in transaction history (Neither successful nor failed). I didn't get any message as well, about the recharge or the refund.

            Transaction id :[protected].

            Please refund so i can proceed to recharge again.
            May 4, 2020
            Complaint marked as Resolved 
            No response from company, got system generated refund.
            Airtel customer support has been notified about the posted complaint.
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              K
              KeyRun9985
              May 2, 2020
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              Address: Bharti Artel India Pvt Ltd

              Amount debited from my bank account on 2-may-2020 but recharge not done when i tried to recharge my airtel mobile number from its official website. Tansaction value Rs.149/-.
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                R
                rahsai2
                May 2, 2020
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                Hi, i am rahul saini recently i have done a recharge transaction on mobikwik. But due to the user interface, i have entered wrong no during the transaction.

                Kindly reverse the same incorrect mobile no.
                I have already messaged the same information to “59109” but i got respond “no keyword found”

                Now please do the same on an urgent basis…. Details are as below….

                Date - friday, 1 may 2020 11:53 am

                Correct mobile number - [protected]

                You can contact me at [protected]@gmail.com

                Wrong mobile number - [protected]

                Amount -698

                Transaction id: mbk[protected]

                Operator ref:[protected]
                Airtel customer support has been notified about the posted complaint.
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                  bharti89
                  from ghazipur, Uttar Pradesh
                  May 2, 2020
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                  Address: vill-Bichom,P.S.-Rupa,Distt-West Kameng,Arunachal pradesh-790001

                  The service provider airtel and vodafone, despite repeated request has been providing unbelievable interrupted voice and data services in a location where 600mw hydro project dam is located. Several verbal communication has been made by the public sector honor of the installation, however service have been become from back to worst even during the present, covid-19 pandemic situation. Neither the aarogya setu app could be accessed due to the negligence of service provider besides interrupting officials online activites.
                  Your kind intervention for early restoration of the same is highly solicited.

                  Amit paul
                  Dgm (Civil), neepco ltd
                  Kamneg hydro electric project
                  Bichom, arunachal pradesh
                  West kameng-790001
                  Airtel customer support has been notified about the posted complaint.
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                    P
                    Parvez ahmad mansoori
                    May 2, 2020
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                    I have recharged my mobile number [protected] through net banking for rs. 558 on 24th april 2020 and bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account and the amount did not refund yet.
                    The screenshot of this transaction attached.

                    Regards
                    Parvej ahmad
                    Airtel customer support has been notified about the posted complaint.
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                      S
                      Sudha Shankar R Shankar
                      May 2, 2020
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                      Team,

                      Airtel postpaid number - [protected]

                      Since yesterday morning, there is no network tower showing on the sim card due to which incoming calls
                      And sms are not coming. Have also tried switching off the phone and removing and reinserting the sim card
                      Again but problem still continues.

                      Please fix the issue urgently.

                      Alternative contact number[protected]

                      Regards,

                      R shankar
                      Airtel customer support has been notified about the posted complaint.
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                        S
                        srajagopalan
                        May 2, 2020
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                        This is to inform that an amount of rs.15099.28 in the month of jan 27, 2020 towards international roaming charges. I have not authorised this payment and not activated any international facility. I have written and also spoke to the customer care service of airtel many times for refund. First they have mentioned that they can refund some thing around 5000/- verbally during my telephonic conversation later when i asked for the confirmation there was no response. Till april i have been expecting and continuously following up with them but without any response. Later i have deactivated the airtel app in my phone and deactivated the si for the credit card. But to my surprise they have deducted an amount rs.790 on 27th march 20.
                        I request you to nkindly investigate and get refund of the entire amount
                        Airtel customer support has been notified about the posted complaint.
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                          J
                          Jerit Emmanual
                          May 2, 2020
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                          This has been a very big issue.Though the downloading speed of airtel is fine still the uploading speed is 0.3mbps at the most. In such a situation its seems to be impossible to upload important documents, photos, videos etc...The gaming experience also being worst due to slow uploading speed...kindly fix this issue as fast as possible.
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                            S
                            Suhan Panwala Altafbhai
                            May 2, 2020
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                            Address: New cq road ahemdabad, gujrat , india

                            On1.05.2020. I forwarded recharge by paytm wallet of 219.the recharge is successful but the plan is not activated .Please activate plan .
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                              W
                              W Chingkheinganba
                              May 2, 2020
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                              My Airtel payments bank account no [protected] is freezed and I couldn't make any further transactions. Please help unfreeze my account
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                                V
                                Vivek Kumar Ray (SAD-PUR)
                                May 3, 2020
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                                Resolved

                                Dear team,

                                After my monthly data limit consumption, i have activated the booster pack of rs 200 for one month. Now that month passed and i want to deactive the booster pack but i am unable to deactive the rs 200 booster plan from my current plan of rs 399 from my postpaid number [protected].
                                Kindly deactive the booster plan on urgent basis.
                                Also i have upgraded the my plan to rs 499 monthly pack from my rs 399 monthly pack on[protected].
                                Now i have received the invoice having value of rs 1469.82.
                                Kindly look into this matter and resolve it on urgent basis.

                                Regards
                                Vivek
                                [protected]
                                May 14, 2020
                                Complaint marked as Resolved 
                                Airtel customer support has been notified about the posted complaint.
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                                  R
                                  raj siddharth
                                  May 2, 2020
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                                  I recharged ₹48 pack two times on 29/04/2020. Both the times the transaction was successful but the number was not recharged. I received the message providing the transaction id number. Till now i did not get the money back nor my phone recharged. I received the message stating that the transaction was successful but the recharge failed in the app.
                                  Airtel customer support has been notified about the posted complaint.
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                                    A
                                    Alisha Mahana
                                    May 2, 2020
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                                    Address: Airtel
                                    Website: Airtel

                                    Transaction ID is[protected]
                                    Mail id : alisha2010.[protected]@gmail.com
                                    Money deducted 2398
                                    Date 20th April
                                    I had recharged on this number but the money got deducted but there was no refund done. It has been more than 15 days I haven't got the refund.
                                    This is regarding my prepaid transaction. Kindly look into it as no one is responding.
                                    If refund initiated please provide me the transaction ID and bank reference number so that I can talk to the bank. Also my citi bank is not responding regarding this. What to do as it is a huge amount, no one is responding.
                                    Airtel customer support has been notified about the posted complaint.
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                                      B
                                      Bhanu Pushkarna
                                      May 2, 2020
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                                      Address: Delhi India

                                      I am a resident of Krishna Nagar, East Delhi. My airtel sim is showing no service since last two weeks...can't make or receive calls...msgs..anything...no help from customer care.. Really pathetic...Airtel guys...pls look into this...many others in other places too are facing the same issue...
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                                        S
                                        sreenivasan j
                                        from Bengaluru, Karnataka
                                        May 1, 2020
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                                        I am airtel postpaid customer around 10+ years. Now airtel taken advantage of covid 19 and started misusing and started new way of fraud or cheating the customers. My mobile data balance was there around 100+ gb before 2 months and it was keep on forwarding every month. Last month i found only 3 gb has been carry forwarded. So i tried reaching customer care. Due to covid 19 all customer care call centers and airtel stores not available. Now i am able to reach the customer care after 1 month. But now they are telling only 3gb carry forward is available. I told to check old data. They don't have info and not mentioned in bill about data balance. So customer will buy data and airtel can loot money in new way of fraud. Now i needs to buy data pack
                                        Airtel customer support has been notified about the posted complaint.
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