Airtel Complaints & Reviews

I am posting this complaint hoping to get a resolution. I have made a recharge of 349/- for the month of march. Airtel offered a 28 day free membership for amazon prime but i couldn't get it activated. Called customer care twice but no use. Everything is fine except this. When called the customer service 2nd time, they said that the support tickets has been closed on the same day it was raised. Please help me resolving this issue as i am losing the validity of prime membership.

Hi
I have airtel prepaid connection [protected]
My outgoing services have been reduced to 20 calls and 20 SMS but I have not opted for it my outgoing services have been not in service since 1.15pm dated 7/3/2020 plz activate my services without interruption and plz deactivate such services on my mobile number...

Hello i had recharged my airtel mobile number with inr 379 and had activated a pack for next 84 days.

Next using 'phone pe' i had recharged the same number mistakenly of inr 379 and pack for next 84 days.

I contacted airtel for refund/to credit that to talk time at least as it doesn't make sense to use both same packs by paying double the price.

Now they were not ready to refund it as it was done through third party app (Phone pe) where in they were ready to refund it if was done through airtel app.

Does it make sense?? No matter how you pay money i was paying it to airtel.

Kindly look into this at the earliest and i am ready to provide you all the transaction details as i want to find a solution for this by having the money refunded.

This is with regards to my number [protected], which was a prepaid number till 20th feb 2020 and i got it changed to postpaid (As recommended by the airtel call center and store where we visited).

Since 3 years it was in the name of my cousin, but i was using the same and always recharged. Same way i got it recharged with rs598 through bajajwallet app (Attached screenshot for reference) and after which the sim was blocked for outgoing calls (Without any intimation). When contacted the airtel team, they mentioned as its an old sim and i had to change to the new sim by visiting the nearest store.

But as my cousin was not available i had to convert to postpaid as per the store at punjagutta and i paid more rs300.

Now, the airtel says they are not going to refund the rs598 nor its adjusted in the new postpaid. They say whatever i do or give any complaint, they will not refund as the amount given to prepaid is no more valid.
I got to know that my rs598 is not being adjusted not returned.
Infact they challenged me after writing to their nodal team on no refund even if i complain in the consumer forum.
When my rs 598 is not utilized it's not a small amount. Kindly help in getting the refund.
Postpaid bill for the same number is already in use and a separate bill gets generated.

Please help in getting refund.

Regards,
Aditya/sruthi
[protected]
[protected]

My mobile number 9 60is blocked due to bill in excess, whereas this is a case of wrong billing and wrong activation of service on part of your store. The same is given below...1. I had repeatedly requested in Nov 2019 for activation if ISD facility on the numbers 96000 and 927333. This request had been made to the call centre and the local airtel store, Msrs Shri Sainath Store, Kharadi. This was not acted on by either your call centre or the store. After some time IR was activated by Mr Bhagwat Gula, of Shri Sainath Store Kharadi, to facilitate the ISD facility, at zero rental. ( This is told to me by Mr Bhagwat himself at 1400h on 5th March today) I am sure, there is no connection of activation of ISD facility and Zero Rental IR, as claimed by Mr Bhagwat. This activation of IR was not known to me until yesterday. When I raised this matter o[censored]nfair billing with your Indore store.
2. I am aghast that you activated IR without my consent and now are trying to unfairly charge me for the same. Your contention that, as I used IR doesn't stand to reason as, I never wanted IR to be active. These charges made by you are a direct consequence of the non-consensual activation of IR by your store.
3. In this regard, I would like to submit that you reduce the charges consequent to this error on your part. I am getting hassled a lot by your staff already and suffering frequent disconnections from your side.

I have been using airtel services for long time was using three numbers all the numbers are disconnected and even after several complaints issue was not resolved so i refused to pay last bill till issue is fixed and my numbers are activated again. Spoke to 121, nodal and applette still no positive response from their end. Even i offered to pay the bill after they activate my numbers and give guarantee that waiver would be given and the no service issue will be resolved. After multiple attempts i am seeking your help to get justice for malpractices and inefficiency of the service provider to provide services and keep charging me for no service. Please help
R budhwar
[protected]

I am using airtel from last 3 months and there is no proper signal at my home as well as in office.
Various complaints were made but still issue has not been resolved till date.

I have a postpaid connection and paying Rs. 600 (approx) every month but not able to use there services like calling, internet etc.

I was surprised when i lastly recharged for 698 unlimited pack, the same unlimited pack was before 499, i was shocked why this sudden 200 price hike, i mailed to airtel and somone called me i asked, why there is a price hike, he told other operators are making their price high so we are doing it, i dont understand there will be some limit that government will be allocating the company to have the price, the thing is if jio making the hike you made hike, when jio gave for free, have you gave it for free,

Dear sir/ma'am,
I got my set top changed as i was told to do by the airtel customer service representative on 2nd of january 2020, since my set top box was loosing signal and stopping to work again and again in clear weather. We paid for the engineer visit and also for the changed set top box which was an old one since their policy states that they can't give a new one. I was told that the now changed set top box has 6 months warranty, which was fine.

Now, till 2nd of february 2020, it was working fine and suddenly stopped working in the evening. I again called the customer care and they told me that they will again change the set top box, and in the same way last month, engineer will take the visiting charge and since the set top box was given 6 months warranty, they will replace it for no charge with another set top box which will have only 1 month warranty.

Now i told them that i don't want to be paying 150 rs extra every month for the engineer visit, so it would be kind if they told me where that engineer comes from, so that i can take my set top box there and get it changed myself.

At which, they said that that is not possible, i'll have to pay them every time their faulty set top box stops working.

The set top box is totally controlled by airtel dth and there is no way for us to know why it suddenly stopped showing anything, and i am unable to understand their desperation to make me pay for nothing.
I have also attached the last months receipt of engineer visit. They did't provide any separate receipt for changing the set top box, but it was marked on the same receipt.
Thanking you

Aman jain

Respected sir/madam,
I’am varsha rajput, i’m using airtel sim card and i have done recharge of rs219 pack on 21st february. On 3rd march i’m was trying to call at railway number 319 but it was not connected saying “your account do not have sufficient blance to connect this call”,
Then i called at customer care number and asked them about the same, the executive told that “ your main account balance is zero “ so you have to recharge again for rs 10, because this number is chargeable, than i told them i have already done recharge of rs 219 pack and it is for 28 days pluse unlimited local and std call then why should i again do recharge on my phone??? She in between disconnected the call. Again i called at customer care number and told the same, this time also person disconnected the call.

In the airtel recharge plan they have not mentioned anything like this plan does not include calling on chargeable number.

Sir/ madam i kindly request you to go through this matter and take some serious action.

Thankyou

Varsha rajput
[protected]

Sir,
I am prepaid airtel customer.in our area signal strength is very low. Many times those who had tried to call me says that, in their phone ring has gone to my number. But i did not receive any calls or miscalls.in case i was able to receive call, the voice will be breaking. Earlier it was bad and now it is even bad. Please help me in this and please respond to this message

I am using airtel prepaid, last one year i am not getting signal in my home. While reporting network issues in your site https://www.airtel.in/opennetwork/reportIssues, a number 12118 is provided
Which is directed to services of airtel rather than signal strength complaint.

We can find your mobile services in detail from your official site. So please do not show such older way of advertisement. Whatever be the mobile pack, we need to get range to do voice calls. Or else your site should be truthful to accept such complaints. Or else please do not show such airtel advertisements in tv. Customer service in right way is the biggest advertisement rather than wasting money in telecasting dialogues and celebrities

Dear sir,
My name is gurpinderjeet, my airtel postpaid mobile number -[protected]. I am kindly requesting you for out going and incoming call history from january to february till this date. I am ready to pay applicable charges. Please can you send through by my e-mail id sreeairtel.[protected]@gmail.com.
If there is any procedure to get call history, please let me know how can i get call records.
Thank you

I was using the airtel prepaid connection for almost 12 years. The number is [protected]. From yesterday the sim is not working. My wife visited the airtel store at neeladri road and ask for sim change.

She was informed that it will take 2 days to get the activation after taking the new card. And also informed that whatever the existing amount i have recharged few days back for 3 months 599 will not be carried over to the new sim.

I would like to know or understand the recharge is done for a number or for the sim. If we are not recharging fro one day we got the disconnection immediately.in this case it is a technical failure of your sim and still we are suffering that our duration lost as well as the amount we recharged also eaten up and we got cheated.

Dear consumer complaint forum,

I visited to one of the airtel office in banashankari 3rd stage in bengaluru for getting new a sim card as my card was damaged.
I was given a new sim card and was told that the new sim will be activated within 4 hours and was told to pay up 25 rupees as service charge.
I paid them and asked for a receipt but i was denied a receipt and was told they do not offer any receipt for the 25 rupees.
I talked to a couple of them in the store but all of them told the same thing.
I asked them i[censored] will get a message from airtel for the charges and they said no.
Is this even a good business?
I am having my own doubts.
I called the customer care and asked about the process and asked if there are any charges and i was told there is a 25 rupees charge but when asked if i will get a receipt, i was told to contact the store itself.

Request your kind intervention into this matter and help me understand the process and get me the receipt or my money back.

Thank you
Sunil aknur

Sohit kumar
Mon, 2 mar, 18:37 (16 hours ago)
To customercare

Hello sir
I have accidentally recharge a wrong number ([protected]) instead of ([protected]) on 02nd march 2020 - today from amazon pay services.

I am looking forward to receive a help regarding reversal of the same

Reference number[protected]

I have attached the screenshot of the recharge details and provided the
Reference number as given by your operator

Please do the needful

Mobile service providersairtelwrong recharge reversal for airtel for my number
Airtel — wrong recharge reversal for airtel for my number

Dear team,

Hi i am ramya, recently i have did a recharge transaction through airtel my money (Gpay app). But due user interface i have entered wrong no during the transaction.

Kindly reverse the same in correct mobile no.
I have already message...

I have ported my no.[protected] from bsnl to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer [protected] port nmbr and my alternate nmbr [protected]

Every time, when I recharge my airtel number [protected] the virus (one.airtel.in/rcconf) comes up and I can't use internet for 24 hours. When I go to open a link just direct to (one.airtel.in/rcconf). Please solve my problem. Every time, when I recharge my airtel number [protected] the virus (one.airtel.in/rcconf) comes up and I can't use internet for 24 hours. When I go to open a link just direct to (one.airtel.in/rcconf). Please solve my problem.Every time, when I recharge my airtel number [protected] the virus (one.airtel.in/rcconf) comes up and I can't use internet for 24 hours. When I go to open a link just direct to (one.airtel.in/rcconf). Please solve my problem.

Wrong name and date of birth have updated in my account details for my Airtel number. Due to this, I am unable to port to any other service provider. Clearly this is a mistake and irresponsibility from Airtel's side. They have done this purposefully so that the customer won't be able to port out to a different service provider. And when I checked with customer care and Airtel store they told to me that it is my mistake and they can't help in this (Suggesting me to take Airtel postpaid connection, pathetic).