Airtel Complaints & Reviews

Satyam ([protected]) who was sent by company on 12/2/2020 to reinstall airtel dish, stole dish tv card by fraud. He took my card saying that this is company's policy. When i called him to return my card, he assured me that he would return it next day. But later he switched off his mobile. Now even customer care people r not helping. Plz help me getting my card back.

Sir
I live in vill - sripur bichwa khatima udham singh nagar uttrakhand pin 262308
I used airtel since 10 yr but last 2 to 3 months its internet speed becoming very low and even it shows that you have not internet connection
Because of this we feel frustrated
Its showing 4g in display but not even work like 2g
If we will pay high charge of connection then why problems is not resolving...

Dear sir,
I am using airtel service provider for last three months, earlier i had vodafone, now my outgoing calls and internet services barred for last 2days by airtel without consent me bcz of previous operator vodafone cancelled the portal request itself and wrongly raised the bill rs.196/-which was paid by me but my outgoing calls not started till now even i talked to airtel customer care executive two times but they not responded positively. So plz take the necessary action about it. My mobile n-[protected]. Thanking you

Dear sir,
I am facing severe problem from airtel.
They are wantedly torturing us.
I have ported my number recently to airtel from idea.
They was a due amount that need to cleared to idea after porting and airtel has sent me a message to clear the due of rs. 274 before 24th february 2020, the same has been cleared from my side on 13th february 2020 but still airtel disconnected my connection on 21st february 2020.
Part 1 : airtel disconnected my mobile without verification in background with idea about the due amount clearance and even though airtel has given the date to 24th february 2020 they discoonected 4 days before the provided even though i have cleared the bill much before that is 13th febraury 2020.
I called the customer care and conversation as below,
Customer care 1 : it will take 2 to 3 business days to resolve the issue.
Customer care supervisor 1: we will take this as priority will be resolved in 4 hours.
Customer care supervisor 2 : it will take take 6 to 7 business day to resolve the issue.
Along with this as suggested by the customer care i also sent a mail to 121.[protected]@airtel.com attaching the payment receipt.
Mail :
“on sat, 22 feb 2020 at 20:05, tirumala sai jagadish venigella wrote:
Hi harshitha,
Again my number got disconnected for the same reason.
How can this happen?
What airtel is doing?
You are torturing the customers.
Pls check and resolve at the earliest.
Thanks,
Sai
On sat, 22 feb 2020, 12:29 pm 121, wrote:
Hello tirumala venigella,

I'm harshitha, your airtel experience advisor.

I'm writing to you regarding your email about the restoration of services on your airtel mobile number 818997xxxx.

As discussed on 818997xxxx, we want to let you know that services on your number are active and running smoothly. All you've to do is restart your mobile to be able to resume using the services.

Further, kindly note the email id : nodalofficer. [protected]@in. Airtel.com for further assistance.

Hope this helps!
Warm regards
Airtel - the network with india's best video experience

On fri, 21 feb 2020 at 06:10 pm wrote:
* external email. Treat hyperlinks and attachments in this email with caution. *
Hi,
My number 818997xxxx got blocked due last operator payment.
But cleared the due pls resume immediately.
Thanks,
Sai
— forwarded message —
From:
Date: thu, 13 feb 2020, 5:28 pm
Subject: payment acknowledgement along with receipt on email
To:

Dear customer,
Thank you for your payment. Kindly find the receipt attached for the same.”
Mobile message:
Message 1 : alert: an outstanding of rs. 273 is still due on 818997xxxx with your previous operator idea / spice (Gsm). If the amount is not paid by[protected], your connection will be disconnected. To reactivate the account, you will have to submit your documents again. Pay here: https://care.ideacellular.com/wps/portal/account/disconnected-number
Message 2 : hello tirumala venigella, outgoing services have been blocked for your airtel no. 818997xxxx as the bill payment of rs.273.22 is pending towards your previous operator idea, tn. Please pay immediately to resume the services.
The issue got resolved next day morning and i got a message, mail and call from airtel stating issue got resolved.
Part 2 : but again they disconnected on the same day evening stating the same issue to clear the bill. This show the poor communication in the airtel which is leading to a severe threat to the customers.
Again i started reaching the customer care and i got similar messages again.
Message 3 : alert: outgoing services on your number 818997xxxx have been stopped as you have an outstanding of rs.273.22 towards your previous mobile operator. Please pay the amount before 25-feb-20 else the number will get disconnected. Post disconnection, you will have to submit your documents again for reactivation of your number.
Message 4 : hello tirumala venigella, outgoing services have been blocked for your airtel no. 818997xxxx as the bill payment of rs.273.22 is pending towards your previous operator idea, tn. Please pay immediately to resume the services.
Customer care supervisor 1 : it will take 8 hours to resolve the issue.
Still my connection is not remediated date : 22nd february 2020 08:40 pm. This connection is being used by my wife who is travelling alone with 1 year kid, that is the only way to communicate and due to this we faced severe mental torture.
I request to help me on this to get this resolved and show me some way.
Thanks & regards,
Sai jagadish

We are complaining to airtel customer care regarding improper network coverage from past 4 months in our location but issue was not being resolved. Customer care response is very bad. When ever we call they are saying server is down. They are just giving complaint reference id but not resolving.
We have ported from bsnl idea voda jio to airtel when network is strong. But after porting network was being up and down.in terms of speed and call drops.
We complained in local airtel showrooms, airtel office. But no action was being taken.

22sep2019 after recharging my airtel post paid no still my services are not activated due to their miscommunication
I have visited several times to airtel office and sbi bank and provided the necessary information, still i am not able to find any actions taken by the departments,
I have been struggling since 22sep 2019,
Kindly request you to do justice

I spent about an hour at the nearest customer care center in lucknow (Indira nagar) but my airtel wallet cash was not converted to airtel payments bank on 18th feb, 2020.

Today when i went to customer care center, my aadhaar and pan card details were submitted but my airtel wallet could not be upgraded to airtel payments bank. My issue is that i'm unable to utilise 240 rs. Of airtel wallet.
Whenever i try to use it i get an error that payment failed. My aadhaar and pan card details were submitted but my airtel wallet could not be upgraded to airtel payments bank. No one is responding via e-mail. 4 reminders have been sent.

I have recharged my airtel number with 19 rs it was mentioned that unlimited calls no information about the sms
But while sending sms to port i am unable to send it
Later the executive said me to recharge with regular balance of 10 (7.70 talk time) to send sms
No after doing it i couldnt send the sms
After calling to customer care they said sms facility is not available with the 19 rs recharge
Even if you have regular balance also you couldnt send sms
To send sms they as me to recharge one month plan and then i have to send port sms

Later you can leave the network
Really there was very poor network at my home i may even loose my job of not attending calls
I just cant use it since then they ask me to pay
They havent mentioned any where about no sms facility for 19rs recharge

Hi sir,

From last one month i'm not able to use internet in my locality. Previous to one month it was fine. I have given complaint to airtel multiple times and the issue is not resolved. Apart from paying huge money for their network usage, not able to use data properly.

Not even able to browse through.

Locality:sanjay nagar, marathahalli, banglore

Hi - i forgot mpin for airtel payments bank and id proof details. That was created 4-5 years back when i was using a normal phone - probably i gave some random name. I'm unable to remember the details that i had provided at that time (Like name). When i tried to retrieve the mpin by calling your customer care, they are asking for these details - which i forgot and its impossible to get those details. Could you please help me to retrieve back the mpin. I'm ready to submit the proofs also if needed.

I raised multiple complains to about airtel broadband internet services on their customer care no for frequent disconnection and poor speed.

And everytime they use to kill my time making long pauses making long processes with no result and finally they will give u complain no and time slot. Amd same were closed without resolution.

Their engineers will never come in the specified time slot, because that time they are busy fixing the issue with their network. And later when things are fine they will come to show us everything is ok.

As a customer is penalised for late payments why the service provider is not penalised for downtime, poor speed etc.

I have ported my sim from jio to airtel prepaid. I was asked to remove my old sim once network disappears and the
insert the new sim and dial 59090 for tele verification. However I'm unable to dial 59090 for tele verification after porting my sim to airtel. The IVM says number is invalid upon dialing.
Also, Airtel's customer service is so pathetic. On sending an email, only reply I receive is to link my phone number with my...

Respected sir/madam
Airtel 4g service is become slower day by day. I am experiencing no net connection from 6pm to 11am every night, in my Airtel SIM, [protected] inserted in Asus ZenFone Max Pro M1 (6gb/64gb).
This seemed to be regular practice by this company to fool me. When I lodged complaints here, Airtel increase the speed for a week. After then they reduce the speed.
PLSE take fast action against this mischief.
Regards
Sadia

Dear sir,
Again and again Airtel prepaid 4g service from 6pm to 12 am seems to be like living hell. The 4g speed in my Asus ZenFone Max Pro M1 ( 6gb /64gb) with Airtel prepaid SIM bearing no., [protected] is too slow to connect the net from 6 pm to 12am
.and it seemed like easy and regular practice for Airtel to temporarily increase speed after I lodged complaint here.
Sir PLSE take suitable action against this mal practice of the company.

Hello sir.
I made an online transaction of rupees 791.1 through Airtel payments bank. The money was deducted from account but not credited towards the beneficiary account. I was able to see that the transaction was made at IBIBO web. So please do refund my amount to me. [protected] is transaction ID and it was done on 15th February, 2020, 6:59pm and [protected] is my Airtel payments bank account number. I hope that my money will be refunded soon.

I received a message on my mobile 4 days back, that my sim has been damaged and i can not use it for data as well as calls. So i visited the nearest airtel office (I had the worst customer experience there).

As i knew, that my father had bought this sim card, he needs to be present to allow a new sim card. When my father visited, he found out that, now the sim card is issued on someone else's name. Fyi, i have been using this card since 2011, it's been 8 years, my father had bought that sim card, it was from uninor, then it was acquired by airtel.

What the hell? Now they can not even give me new sim card, i have my data service going on that sim, which i can not even use anymore. What is the problem with airtel/uninor/whoever the hell takes the responsibility.

I have booked fasttag through airtel payments bank for 2 vehicles on 6th of feb 2020. One vehicle fast tag is delivered the other vehicle though it initially showed shipped but now it’s showing validating order. Customer care have no information apart from asking me to wait. Atleast if they can provide the docket number or tracking number for dtdc i can check with them, but airtel has no information on that too. I suppose it was a blunder choosing airtel for this service especially. If this is the case now after installing the tag if we encounter any issues god save us. Kindly update the application with recent order and also provide the tracking number so it will be easy for a customer to trace the same. Kindly resolve this issue asap.
Regards

My name is usha, i am using airtel sim [protected] from past 4 yrs, suddenly last week the network is lost and i went to service center they told sim is damaged and they gave new sim, taking my aadhar proof and photo. The issue here is the sim is not activated from long time, because of the validation of documents is not successful, every time i am going to service center asking about the status they are telling validation failed and new sim they are giving. The background is that past 4 yrs back when i took airtel sim, there the service provider has enter my name as usha, and my all id proofs contains usha ongole which is my surname as well. I provided all the proof stating i am the one and this is the correct one. But still they are saying i need to get proof with name usha only, untill that my sim will not activate it seems which is not at all possible.

Dear sir,
I ashwani kumar sonker using airtel sim ([protected]) since 4 years. From last 25 days outgoing and incoming call has been stopped. Without any prior information my sim has been blocked. Many times i contacted to customer care but nothing happened. Several times i gone to airtel store but no action was taken till yet.
This number is very important number because it is linked with the bank and my all the work is badly hampered due to this.
Therefore, i kindly request you to take action on this matter and please start my sim so that my work can be started.
I will be highly obliged of your kindness.

Thanking you,
Yours sincerely,
Ashwani

Sir i am navratna retailer beat name happy telecom manpur gaya bihar my easy no [protected]
Sir mere distributor sim. Rs 50 mnp sim 50
No service
Aj 10days koi service nahi daye
Mere 10000par sale 10aciton hai 10pis mnp par days
Tsm ko v bole par koi reply nahi milta
Hai
Airtel ka sale karab or raha hai distributor
Please visit gaya zone
Please sir
Happy telecom 20000 navratna points v nahi daye hai avi tak 2months
Please aj 10days ho gaya