Airtel Complaints & Reviews

I am a subscriber of airtel dth till now everything was going smooth but after applying trai new regulation plan for the dth monthly tariffs.
Previously i was paying inr. 235.00 per month to airtel to enjoy all the channels which i watch regularly, but now i need to pay around inr 411.00 for 100 channels, and it is around inr 176.00 extra. It is much costly.
While trai was claiming before applying new rules that it will be cheaper then now to watching the favorite channel.
What trai and dth operators want that we need to stop watching the tv.
What is ncf and why is applied while we are paying.

I have got new dth connection from your company in december 2019 @ subscription amount around 790.00 per month. As per new rules i selected a pack as my choice for rs 377.00. Permonth. I recharged 900.00 for my account as two months subscription. But till date rs 600.00 only in my account. They take around 300.00 without my concurrence..
As per your advice i picked my my plan from 1 at feb. But till date my plan was not changed and they cheated me.
Kindly do the need full or otherwise i decided to disconnect
Waiting for your reply.
Balasubramanian
I'd [protected]
[protected]@gmail.com

Dear sir/madam,
I am facing problem with airtel to make my own pack on airtel always shows successfully after creating pack but that pack is not activating when we ask to airtel customer care they told me that due to technical issue i can't give you solution please wait 24 hours they is telling this from last one week

Dear sir i am doing this from one week but there are no find any solution please help me
My airtel dth customer id is [protected]

Thanks and regards
Ashish [protected]/[protected]

Plan selected according to trai rules on february 1, 2019 but airtel dth select plan with own basis previously i have plan of 224 rupess per month plan, after channel selection company don't start my selected package start their own plan with 1233 rupess per month called customer care approx 10+ times they don't respond and get call disconnected, here i attached picture of selected plan confirmation and current plan confirmation that company started on their own basis without my permission.
Airtel digital tv customer id: [protected]
Email: monu. [protected]@gmail.com
Contact details: [protected]

I've an airtel dth connection with id [protected]. I updated my monthly pack as per trai's new guidelines. But the service provider updated my pack not as per the choice made by me. And now i am unable to view most of the channels. But they are showing a huge amount as monthly value of my active plan according to them which is 3557.53rs per month. Their customer care is also not answering, its so annoying as i can't waste my time again and again with this. Please look into the matter asap.

I am a member for 12 months in airtel. My pack lasts til 29/10/19 & my balance is rs 2414.4. I selected my pack for rs 258.42 per month on 30/1/19 but my pack is not activated until today 08/02/19. I received a message to my registered mobile no:[protected] that my pack costs rs 1848.89 per month & my pack lasts til 8/3/19. The channels that are not requested by me are played on tv. I contacted customer care but they are not responding. I am struggling since ten days. I have sent many emails but they are not responding to my problem. Even the customer care is not attending the calls.
My account details are:
Customer id:[protected]
Registered mobile no:[protected]
Please resolve my problem as soon as possible.

Sir
I have been requesting to airtel dth to disconnect my dth connection as i am migrating from my current residence.
I have been trying for last 20 days to call on customer service 12150 but no action has been taken. I have registered twice for the same.
I have more than 1500 rs in the account and per day rs are being deducted.
I request you to take quick action so that i can save my money.
Ac no [protected]
Registered mobile number [protected]

Recently i got my number ported from vodafone to airtel with 299 postpaid plan but after few months my plan by upgraded to 399 without my consent. Despite my repeated complaints about the network issue, no action has been taken to resolve this matter. There is hardly any network in the prominent areas like lajpat nagar and vasant junk, new delhi. Please look into this and suitable instructions be issued to airtel to dispose off my agony.

I believe that their self-claim to have the fastest network by another cheat company ookra is absolutely false and concocted. Their misleading and untrue advertisements should immediately be stopped.

Regards

Hello,

I have recharged twice for my father in-law mobile ([protected]) today with 2019 feb 8 with 399 & 597.

Please reverse it to airtel wallet or continue that amount for next.

399 with 84 days
597 with 168 days

This is happening with many customers, please take necessary action.

Please consider my request and you can contact me on [protected].

Regards
Yadu

I selected my plan on 31/01/2019 using airtel digital tv portal and got the confirmation on screen but they applied thier own plan and then on 07/02/2019, i again selected my plan and send sms to airtel but 70% channels blocked and when i checked my account it is showing 3476 rs per month rental instead of my choosen plan of 625 rs per month...
I try to register my complaint on toll free number many times today but they said there is technical problem and we can't take your complaint, you call after 2 hrs. I tried 5 times today but they replied same.
Kindly escilate issue so that i can view all my selected channels as well as my money should be reverted to my account which is consumed in between 1 feb till the problem remain alive.

Dr shyam sunder arjaria
Cid:[protected]-001
Rmn:[protected]
Chhatarpur (Mp) 471001

Respected sir

I am abdul hakeem, 48 years old (Am a bp patient). I was purchased airtel 4g hot spot on december 2nd week of 2018. Hot spot no:[protected]. I am paid rs. 2, 500.
Last week of january 2019 hot spot not working. I go to complaint airtel office in trichy cantonment, tamil nadu where purchased. They said to pay gst bill for first month of rs.432 for activating hot spot. Am also paid this service tax on same day.
Here after am a patient i go to airtel office more than 50 times and talk this problem. They are refused and shouted me a lot.
Please take necessary action to airtel and their staffs. Kindly advise to activate my hotspot and inform to pay compensation amount for my depression
Yours faithfully
Thanking you
Abdul hakeem
Mob: [protected]

In my airtel bill for the period: 05-jan-2019 to 04-feb-2019 bill no:[protected], it was showing i send international sms to the number:[protected], 3 times. Details below:
18/jan/2017 00:24:[protected]
21/mar/2017 00:55:[protected]
21/mar/2017 07:06:[protected]

But i haven't send any sms to that number and i have no idea about that number. When i checked online the same number found for fraud in vodafone too. I guess its a fraud from the company. They have charged 15 rs for that 5rs per sms. I want this to be solved.

I had opted for a mix of bouquet and a la carte channels for my airtel dth subscription no [protected] on 30/01/2019 and the request no provided by the company is 212523. The total charge for above selection was around inr 540.00 per month. From 06/02/2019, i am receiving much less channels than i had opted but the company is charging inr 700.00.
I contacted the company on 06/02/2019 and they told me that they have system problem and it will be sorted out in a few hours. The situation was same till the next day (Even now) and again i contacted the company on 07/02/2019 three times during the day and they repeated the same lines.
Toady at 13:28 hrs i contacted the company again and they said that i will be called within 4 hours and the matter will be sorted out. Nothing has been done from the company side and i am yet to receive a call.
Manoj goyal
+91 [protected]
[protected]@hotmail.com

On 08-02-19 i wrongly recharged amount of rs 169 two times as the first recharge success full message i received late.
Kindly cancel one of the recharge and credit the amount of rs 169 to my account.
Details of transaction.
First txid[[protected] ] to mobile no.[[protected]] amt rs 169.
Second txid[[protected]] to mobile no.[[protected]] amt rs 169.

Kindly cancel one of the above transaction and send the amount of rs 169 to my airtel demo no.[[protected]].

Thanks.
Samba shiva
[protected]

Sir, i have a dth connection of airtel bearing id no.[protected]. I selected my new plan on dated 4-2-19 but my selected plan is not approved so far. I am receiving messages from service provider to pay tariff as old basis. Please look into the matter and direct to service provider for approving selected plan because my services has stopped due to low balance. I want to pay tariff as selected plan.
Thanks,
Kewal singh
Amritsar

मैं एयरटेल कंपनी का 4जी उपभोक्ता हू व मैं एयरटेल को 4जी नेटवर्क का शुल्क प्रदान करता हु। पूरनपुर की सीमेंट रोड मोहल्ला चौक बाजार मे मेरी दुकान है, तथा मेरी दुकान व बाजार में कई जगह पर एयरटेल के नेटवर्क बहुत खराब आते हैं जिसके चलते मुझे निम्न परेशानियों का सामना उठाना पड़ता है-
1- कई बार बात करते करते मेरा कॉल बीच मे ही कट जाता है।
2- डिजिटल ट्रांजेक्शन में दिक्कत आती है । मुझे नेट बेंकिंग यूज़ करने के लिये दुकान से बाहर जाना पड़ता है।
3- कई बार मेरा नंबर कवरेज क्षेत्र से बाहर या ब्यस्त बताता है।
जिसकी शिकायत मैन कई बार एयरटेल कंप्लेन 198 पर की। लेकिन पिछले 6-7 माह से मुझे ये हर बार कम्प्लेन करने पर यही असबशन दिया जा रहा है कि आप के क्षेत्र में काम चल रहा है।
मैन कस्टमर एग्जीक्यूटिव को बताया कि पूरनपुर में अन्य स्थानों अपितु मेरे घर पर भी एयरटेल के नेटवर्क बहुत अछे आते है पर मेरे ऑफिस के स्थान पर नेटवर्क की स्थिति दयनीय है । कृपया आप अपनी नेटवर्क टीम को भेज कर जांच करबाये । लेकिन मेरी शिकायत को हर बार यह कह के नकार दिया जाता है कि आपके शहर में नेटवर्क टीम का कार्य चल रहा है । लेकिन उसी टीम को मेरी बताई हुई लोकेशन पर भेज कर 1 बार भी मेरी शिकायत की जांच नही करवाई गई।
अतः महोदय से मेरा अनुरोध है कि एयरटेल कंपनी पर कार्यबाही कर मेरी बतायी हुई लोकेशन पर टीम को भेज कर जल्द से जल्द 4जी नेटवर्क प्रदान किया जाए।
स्थान - माँ दुर्गा मार्केट सीमेंट रोड मो० चौक निकट ठाकुर द्वारा मंदिर पूरनपुर(पीलीभà¥...⇄
एयरटेल न० - [protected]

Sir,
My name is gowtham from kerala. I'm a customer of airtel dth (No: [protected]) as per trai i selected my own channels through tv channel no: 998 on jan 31st. But the channel's are not activated till 08.02.2019. I called customer care 5 times all times they told me to wait 24 hours. And also they suggest to activate their packages its more than my package amount. I'm attached the sms details with this complaint. Please do needfully.

Hi,

Recently i purchased an airtel 4g hotspot device with a plan for 6 months @ 3600. For that i submitted a form online through airtel website, i received the call from the customer care the following day and they scheduled a document verification meeting at my home. The airtel agent came to my house and got all the verification done from the airtel mobile application. He took 3600rs in cash and gave me the 4g hotspot device with
Model no. E5xxxxxx
Imei: 8685xxxxxxx
S/n: 5lxxxxxxx

My phone number is: 91756xxxxx
I got an sms to pay the bill for 4453rs, you can check the logs for the sim, i have only used it for internet services. I would be a fool to use it without a plan.

Dear airtel,

As i'm using airtel prepaid simcard from last10 years from last 6 months i'm not getting the signal inside my home & office. Every time call is getting dropped. So please do clear my issue as 3 persons are using airtel in same home it as became a big issues to me, so please try resolve this is my address 15-2-456&457 kishangunj, hyderabad 500012

I am an airtel post paid customer and as per plan there was free subscription to airtel secure which i took it as i believed it will protect my phone for any physical damage at less cost as any insurance cover for my oneplus 5 phone bought in july/aug 2017

Recently when my phone screen got damaged, i chose to raise a claim and submitted all the required documents like invoice copy, photo of damaged phone, imei number etc and the claim no was raised sr # 3939121 submitted on 1/02/2019

After going through stages like document submission - validating documents - screening - handset pickup and the cost was estimated to
Rs 6870 on 6/02/2019
But on 07/02/2019, i got a mail from [protected]@airtel. Oneassist.in

—

Dear abcxxx

Warm greetings!

With reference to your sr # 3939121, we are yet to receive the excess charges payment of rs.2500.0/- under the plan obtained by you.

Please click here to make the payment at the earliest to enable us get your device repaired.

For any assistance, please call us at 121 or write to us at [protected]@in. Airtel.com

Thanks,
Team airtel secure
Please click for t&c and faq's.
This is a system generated mail, please do not reply to this mail.

—

On checking with customer care, i have been informed that the 10% excess amount calculated is on the so called coverage amount which is equal to the cost of handset, which is absurd considering that you are charging based on the cost of the handset and not on the cost of repair.

Also please view the following video posted by airtel on youtube around 2017, which clearly mentions that the excess amount to be paid by customer is only 10% of the cost of repair.

But when i called customer care they where referring to the following site

https://www.airtel.in/airtel-secure-terms

Which i don't know when was it updated.

This is really frustrating as much as misleading customer on their service

Please help in resolving this issue with airtel team